Assignment

Mis-207

Name: Sadia Rahman Ritu ID:1812754030

Name: Md Ridwanul Haque ID: 2022340630

Section:15

Date: 05-01-2022

1.Introduction: A standard operating procedure (SOP), also known as a standing operating

procedure, is a set of written directions or instructions for completing a routine operation that is
intended to improve performance, efficiency, and quality by ensuring systemic homogenization.
The word was coined in the mid-twentieth century. SOPs are used by a wide range of
organizations, including those in business, education, government, health care, industry, and the
military, among others. Although categorical differences are unavoidable, all SOPs have the goal
of systematizing the individual processes involved in the execution of a repeatable operation in
order to produce a quality system. SOPs begin by identifying and summarizing a task, describing
its purpose, and specifying when and by whom it should be completed, while also clarifying
unusual or specialist terms and addressing potential problems such as required equipment or
supplies, health and safety precautions, and so on. They next go over the sequential procedures to
be followed, typically with activity checklists and graphic aids (charts, tables, pictures, diagrams,
and so on) to ensure that the operations are carried out correctly and in order. SOPs can also have
a number of other advantages, such as reducing the risk of miscommunication, allowing for
comparability, and assuring regulatory compliance. They must, however, be evaluated and
adjusted on a regular basis to stay current, allowing them to boost final results even more.
Excessive paperwork and a loss of workplace personality are two downsides of SOPs.

An expand range of services and functions may be included in e-business. Electronic commerce
is a new trade and commerce option made possible by the Internet. E-commerce is the practice of
advertising, identifying, paying for, and delivering goods and services via the Internet. It refers to
the possibility of "border crossing" as new entrants, business strategies, and technological
advancements erase the barriers that once separated one industry from another. E-commerce has
been utilized by huge organizations as well as micro and small businesses in developing
countries. To take advantage of the prospects for economic development, the government of
Bangladesh has launched a number of programs and provided various facilities to encourage the
adoption of technology in many industries. The term "e-commerce" refers to the purchasing and
selling of goods and services over the internet.
Aside from buying and selling, many individuals use the Internet as a source of information to
compare prices and see what's new before making a purchase online or at a physical store. E-
commerce is a phrase that is sometimes used to refer to the same thing. However, it is more
commonly used to describe a broader process of how the Internet is transforming the way
businesses do business, how they interact with their customers and suppliers, and how they think
about marketing and logistics. E-commerce is defined as doing business through the internet for
the sake of this study.
The term commerce refers to the exchange of goods and services between business partners.
Electronic commerce is a new term for the practice of buying, selling, or exchanging things,
services, and information using computer networks, such as the internet. E-commerce is a term
that refers to the electronic marketing, sales, distribution, and delivery of products and services.

2. Bangladesh's e-commerce industry has recently exploded. The prospect for e-Commerce has
been magnificently expanding for the last couple of years, thanks to increased access,
inclusiveness, and a continually growing web population. Technology is now widely used in
almost every aspect of life. In current age of globalization, we can hardly find any corner of the
world that functions without the use of technology. By none other than the internet, a new vista
has been opened for business, specifically electronic commerce (E-commerce). E-commerce is a
type of business that makes use of the Internet for marketing, identification, payment, and
delivery of goods and services. With a population of 165 million people and a mobile internet
penetration rate of 33%, Bangladesh's e-commerce business is booming. Close by, e-commerce
is largely associated with the Mobile Financial Service (MFS) as a form of payment, which
complements each other and has amazing potential for growth.

Current E-commerce Industry Scenario in Bangladesh:

As a result of the widespread use of cutting-edge technology such as the internet, both buyers
and sellers now wield considerable power. Currently, a substantial component of the business
operates on the basis of e-commerce across digital networks. The internet connects the general
public with businesses. Bangladesh's e-commerce market exploded in 2017, growing by an
astonishing 70% over the previous year.

In 2017, the B2C E-commerce company market measured USD 110-115 million (about BDT
900 crore) versus the entire retail market of 133,571 crores. The Indian major e-commerce
company market, on the other hand, remains valued at USD 17 billion. Experts estimate that the
Bangladesh E-commerce market is at a stage similar to that of the Indian market 5-7 years ago.
According to data available with the e-Commerce Association of Bangladesh, the size of the E-
commerce business market increased to Tk 17.0 billion in 2017 from Tk 4.0 billion in 2016. (e-
CAB). By 2021, the market size is expected to reach Tk 70 billion (Tk 7,000 crore).

The Asia-Pacific e-commerce market is booming, with 71 percent of APAC shoppers making an
online purchase. In this region, Bangladesh is a significant role. A total of $50 million was
invested in this industry beginning in 2016. Foreign Direct Investment accounted for $10 million
of the total. However, because Chinese e-commerce behemoth Alibaba recently acquired top
online marketplace Daraz, the total would be much greater. In Bangladesh, retail e-commerce is
growing at a rate of 72 percent every month. This sector currently includes 35,000 individuals
and 25,000 small and medium businesses (SMEs). There are 2,500 and 150,000 e-commerce
firm sites and E-commerce pages, respectively. The supply amount is estimated to be between
15,000 and 20,000 units.
3. E-business legal and ethical system: The utilization of human organic examples in logical
exploration is that the center of attention of the current worldwide public and skilled concern and
a major issue in moral philosophy overall. Mind/Tissue/Biobanks (BTB-banks) are a fast making
area; all of those banks act domestically as a directive unit for the muse of the near customary in
operation Procedures (SOPs) and therefore the legitimate pointers and ethical rules to be
continued within the skill and dispersion of examination examples. AN appropriate Code of
Conduct is important to the good activity of the banks and therefore the examination application
they handle. What are we have a tendency to truly absent? (1) Adequate finance for analysis
BTB-banks. (2) customary assessment protocols for review of BTB-bank execution. (3)
Internationally acknowledged SOP's which can work with trade and sharing of examples and
knowledge with thought researchers. (4) Internationally acknowledged Code of Conduct. within
the current pape,r we tend to survey the foremost compressing gradable, strategic, medico-
legitimate and ethical problems related to BTB-banking; subsidizing, examining, obtainment, the
board/taking care of, unfold and sharing of examples, privacy and knowledge assurance,
hereditary testing, "monetary benefit" and welfare measures. puzzling over the large assortment
of the examples place away in varied stores and therefore the tremendous contrasts in medico-
general sets of laws and morals pointers in varied nations it's unambiguously recommended that
the treatment frameworks and institutions World Health Organization have BTB-Banks can
invest additional endeavors in obtaining satisfactory finance for the muse and each day exercises.
The BTB-banks got to characterize assessment conventions, SOP's,s and their Code of Conduct.
This therefore can empower the banks to impart the gathered examples and knowledge to the
largest conceivable range of specialists and specialize in a top logical aspect project and advance
generally welfare analysis.
4. The current working systems for E-business in Bangladesh: The current working systems
for E-business in Bangladesh is to such an extent that this industry is developing at around 72 %
each month and there around more than 35000 people groups in Bangladesh who are a piece of
this area. To effectively work a business in Bangladesh the company really should initially get
itself enlisted under the exchange permit or some other sort of enrollment which has been
obligatory by the public authority of Bangladesh. When the enrollment has been finished the E-
Commerce must obligatorily take a site for space name. This should be possible with the
assistance of different sites like Godaddy or another comparative sort of site. When the site name
has been enlisted then the following stage is to purchase space to show the things on the web-
based business entrance. When the planning of the site has been finished the website really
should likewise have the choice of making the web-based installment and getting the sum in the
ledger. When each part of the site is finished then the site can be distributed and individuals
living in Bangladesh can get to the site and get the items conveyed to the doorstep. The site must
consistently reestablish the location of the site because for the most part the length of the space is
for one year and assuming the organization wishes to do its business exercises then it must be
recharged each year with the charges payable to the parent organization, which conveys the site
administrations. The fruitful activity of E-trade site is a drawn-nut process and the organization
needs to present many changes in the course of its life on the site.

5. Problems and recommendation:

Lack of proper maintenance of SOPs: procedures evolve over time and with experience. Many
companies, on the other hand, neglect to document the procedural changes in the current edition
of their SOPs.

 Failure to implement procedural changes is one of the most typical maintenance

concerns.
 Failure to include a modification history - it's critical to correctly annotate the SOP with
the version number, effective dates, and category.
 There is no summary of previous to current changes.
 Inadequate formatting, pagination, headers, and footers on all pages, among other things.
 In a written document, there are no clear definitions for amending SOPs. Documenting
practices for modifying existing SOPs, generating new ones, and educating, retraining,
and approving workers in all processes is critical.
 Inadequate access to SOPs by relevant staff anytime they need to refer to them.
 Inadequate control and access to SOPs - Only authorized individuals should have access
to SOPs.

Lack of extensive SOP training:

It doesn't matter how well-written your SOPs are if your employees aren't properly trained. All
affected workers must read and understand the SOPs for which they are responsible, according to
management. Key training records pique the interest of the majority of auditors. They also test
the employee's comprehension of the processes by asking them to explain what's in the SOP and
demonstrate how the task was completed. Employee conformance to SOPs can be assessed in a
variety of ways, including:
• administering quizzes
• assigning mentors
• conducting performance reviews and documenting them
• using checklists and other forms to monitor tasks and ensure compliance
• signing any documentation associated with SOPs with the date.

Recommendation:

 Establish a procedure for determining which procedures or processes should be

documented.
 Understand the compliance requirements thoroughly and be well-versed in the activity
 Understand the internal structure of the company.
 Be a subject-matter expert who does the task or uses the process on a regular basis.
 Follow a team approach, especially for multi-tasking activities that require the input of
multiple people.
 One or more personnel with sufficient training and experience with the process should
review and validate the SOPs.
 Before finalizing SOPs, have them tested by someone other than the original writer.
 Have the SOPs approved in accordance with the company's quality management plan.
 SOPs should be reviewed on a regular basis.
 Update and re-approve SOPs if a process changes.
  Keep a master list of SOPs that includes the SOP number, version number, date of
issuance, title, author, status, organizational division, branch, and section, as well as any
historical information about previous versions.

6.Conclusion: Organizations have been conducting business electronically for several decades,
using a range of electronic commerce technologies. In a traditional scenario, a company enters
the electronic market by forming trading partner agreements with retailers or wholesalers of their
choice. Any issues that cannot be agreed upon electronically, such as transfer terms, payment
mechanisms, or implementation conventions, may be included in these agreements. An
organization must choose the components of their electronic commerce system after establishing
adequate business ties. In this paper, we discuss the current state of e-commerce in Bangladesh,
as well as SOPs with difficulties and effective remedies.

References

The top 5 issues with the creation, management, and implementation of standard operating
procedures (SOPS) and how to resolve them. ComplianceOnline. (n.d.). Retrieved January
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Nolen, J. L. (Invalid Date). standard operating procedure. Encyclopedia Britannica.

https://www.britannica.com/topic/standard-operating-procedure

Protik, S. H. (2019, July 24). E-commerce Business Scenario in Bangladesh from 2006 to 2018.
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