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Reproduction for purposes other than those indicated above, requires written permission from the NSW Ministry
of Health.
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Introduction
Before starting work:
Please read this entire document. It contains helpful information about the assigned assessment tasks
and how to present your work.
Unit Descriptors
This unit describes the skills and knowledge required to link people, ideas and information at all stage
in the project life cycle. Project communication management ensures timely and appropriate
generation, collection, dissemination, storage and disposal of project information through formal
structures and processes.
It applies to individuals responsible for managing and leading a project in an organisation, business or
as a consultant.
Assessment Requirements
For more information relating to the RTO assessment requirements, including the management of
student progression, please refer to the NSW Health Student Handbook. For course specific
assessment requirements, please refer to the Course Guide.
1. Students are required to complete all the assessment tasks included in this document. The
assessment tasks are summarised in the Assessment Plan in this document.
2. Your assessor will discuss all of the assessment requirements with you prior to undertaking this
cluster. The deadline for completion of this assessment will also be discussed at this time.
3. You can hand in your completed assessments before it is due. If however, you cannot hand it in by
the due date, you will need to negotiate with your Program Coordinator prior to the assessment
due date (except in circumstances that prevent you from doing so).
4. Should you fail to submit your assessment on time and without prior approval for an extension,
after a period of two weeks you will be deemed not competent and your manager will be notified
of this outcome. If at a later date you are able to negotiate the resubmission of your assessment
with your Program Coordinator and you are deemed competent, this outcome will be changed.
5. Following submission of your assessment, you will be provided with feedback and if required,
further training may be arranged to facilitate achievement of competency.
6. If on second attempt you are unable to meet the requirements, an interview will be held with your
Program Coordinator to assist further development and achievement of competency.
7. The Student has the right to appeal an assessment decision at any time. (Please refer to NSW RTO
Student Handbook for the Appeals process).
Your assessor will advise you of the due dates for each of the assessments, or in the case of a
workplace observation/s, the date/s and time/s of the observation.
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Assessment Plan
Guidelines and instructions are provided for each assessment activity throughout the document.
Please familiarise yourself with these requirements prior to undertaking them.
RPL provides an opportunity for prospective students to gain recognition based on the skills and
knowledge they have recently gained through experience, as well as any training that have been
completed outside of formal training arrangements.
You may want to apply for RPL or Course Credit. For more information please refer to the NSW Health
RTO Student Handbook and discuss this with your Program Coordinator.
Reasonable Adjustment
A ‘reasonable adjustment’ is an adjustment to the assessment process or materials that allows a
student with a disability fair access to the assessment, and fair opportunity to successfully complete it.
Adjustments must be reasonable and must not compromise the integrity of the assessment.
Examples of reasonable adjustment could include: providing support to individual students, assistive
technology, modifying the assessment process or the format of materials, or adjusting the physical
environment.
Make sure you discuss your assessment needs with your Program Coordinator/assessor prior to the
assessment.
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Assessment Cover Sheet Requirements
Before you start the assessment tasks, your Program Coordinator/assessor will have discussed with
you a timetable for submission. If you are required to:
1. Submit all tasks together at the one time, you will need to complete and provide one Assessment
Cover Sheet. This will be placed as the first page or file of your submission document OR
2. Submit tasks in parts and progressively, you will need to provide an Assessment Cover Sheet for
each submission OR
3. Re-submit an assessment task, you will need to submit a new Assessment Cover Sheet.
More Information?
You will find more information about assessment in the NSW Health RTO Student Handbook, including
our assessment policies and procedures, as well as what to do if you do not agree on the outcome of
an assessment, an assessment appeal.
Explain Relate cause and effect; make the relationships between things
evident; provide why and/or how
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Glossary of Key Words ─ Project Information and
Communication
Communication Constraints Restrictions on the content, timing, audience or individual who will
deliver a communication usually stemming from specific legislation
or regulation, technology or organisational policies.
Communication Technology Specific tools, systems, computer programs etc. used to transfer
information among project stakeholders.
Project Management An information system consisting of the tools and techniques used
Information System to gather, integrate and disseminate the outputs of project
management processes. It is used to support all aspects of the
project from initiating through closing and can include both manual
and automated systems.
Progress/Status Report A regular report from the project manager to the higher authority
(and other key stakeholders) summarising the progress of a project
in terms of key activities, milestones achieved, issues, risks and
measures on standard project metrics (including progress against
planned cost, time, resources etc.).
Steering Committee The steering committee (or project board) is responsible for
overseeing the project throughout its lifecycle, providing strategic
direction, making decisions about the project’s directions and
endorsing its deliverables.
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Assessment Tasks
Activity 1
Project managers use techniques and tools to collect, combine and distribute information through
electronic and manual means. The Project Management Information System (PMIS) can be as simple
as storage of documents that include word, excel and spread sheets, share drives or even more
complex intranet storage systems.
Based on your workplace project, explain how the PMIS chosen for your project assisted you in
maintaining the:
a) Quality and accuracy of the information reported and distributed.
Activity 2
With reference to your workplace project, outline the process that you used to:
a) Identify two (2) existing communication networks that you utilised for project information
gathering and distribution.
c) Monitor, control and validate the accuracy and integrity of information received for
distribution.
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Activity 3
How will you identify and document issues/concerns with the management of project information and
communication to be able to make recommendations for improvement with future projects?
Activity 4
With reference to your workplace project, explain the process in finalising and archiving of project
information in line with the ownership and control requirements for your project.
Activity 5
Reflect on five (5) methods of communication and media and specify their application at different
stages within different projects and complete the table below. An example has been provided.
Activity 6
Discuss the methods that could be used to evaluate information systems and communications
processes.
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Assessment Task 2: Communication Management Plan
Instructions for Students
Complete the following Communication Management Plan based on your workplace
project.
If you have a workplace project Communication Plan, please use that template.
You are not required to use the template below as long as all the required information is
included.
Complete each section for satisfactory completion of this task.
Information in Blue italics are prompts for information and should be replaced with your
project specific information.
Document Information
Document Title
Author Name
Author Position
Author Contact
Phone Email
Details
Document Control
Version Number
Version Date
Current
Status
Closed
Version History
Version Number Date Changed/Reviewed By Changes Made
Document Approval
Version Approved by Approver Title Approver Signature Date
Number (Name)
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Communication Objectives
Outline the overall communication objectives for the project.
Suggestions: Through communication activities the <project name> seeks to:
Ensure all stakeholders understand the initiatives of the project and see value in its deliverables
Ensure expectations are managed and that stakeholders understand clearly what the project
will deliver
Ensure stakeholders understand what is changing and how it will impact them
Ensure stakeholders understand the project activities and how they need to be involved
Encourage commitment, ownership, involvement and feedback across all layers of the
organisation
Mitigate risks and resolve issues
Communication Constraints
Are there any legislative, regulatory, technologies or organisational policy requirements that would
impact on the effectiveness of the project communications. You need to outline any constraints so that
they can be understood and clearly communicated to all stakeholders. You will need to identify any
constraints here.
Stakeholder groups will usually come from the Stakeholder Engagement Plan and the Change Impact
Risk Assessment. However, if these documents have not been completed, please complete the below
table.
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Change
Stakeholder
Description Impact Audience Members
Group
Assessment
<Executive> <Individuals who will lead and endorse Low <ITS and Business
the system change to the business> Department Executives,
Sponsors>
<Business <Those individuals who will drive the Medium <Project Owners, Business
Champions> system change through the business> System Owners, Project
Champion’s, SMEs>
<Implementation <Individuals who have a direct input into Low <Project Managers,
Team> the project deliverables or Business Analysts,
implementation> Sponsors, Owners, SME’s>
<Users> <Those individuals who will be impacted High <System Users>
by the system change>
<External Vendors> <External Parties involved in the project> Low <System Vendor>
Communication Standards
Here you need to outline the policies and procedures that impact your communication messages and
methods and what templates, formats are to be applied to meetings and specific types of
communication.
Message
To ensure that all project communication has a purpose and an objective, it is important to define key
messages. The following messages describe the overarching concepts that the <project name> seeks to
communicate to stakeholders. These messages serve as a guide in what we present and reinforce. Key
messages must remain concise, consistent and relatively few in number.
The key messages relevant for this project are provided in the table below in blue font.
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Communication Channels
This section describes some of the key communication tools that will be used during the course of the
project. Please add, amend and delete the below table as required, to list and describe the
communication channels and objectives.
Communication
Description Communication Objectives/Notes
Channel
<Core Project Team <weekly meetings with the core team <Team meetings will be formal, minutes
Meeting> and Vendor to track progress against will be taken and action items will be
the project schedule and discuss any logged.>
issues. Used when face to face <Team members are requested to
communication is important for provide an individual workload
conveying a message. Provides summary, including tasks completed,
opportunity for feedback.> issues and risks.>
<This meeting is designed to be a
collaborative discussion – All team
members are encouraged and
expected to participate.>
<Steering Committee <Monthly meeting with business <Meetings will be formal, minutes will be
Meetings> sponsors and executives to provide taken and action items will be
project status update and gain logged>
approval/decision on outstanding <All meetings will be accompanied by a
items> PowerPoint Presentation Pack, and
will be distributed to the Audience
members three (3) days prior to the
meeting for reading review>
<Site Visits> <Visits to the business site, to gain
information about the site or business
processes>
<Ad Hoc Meeting> <Meetings with individuals to discuss
project status, feedback, decisions,
risks, issues and concerns>
<workshops> <Interactive group sessions with key
stakeholders>
<Information Session> <Face to face group communication
delivering communication messages>
<Email> <Primary communication method used
to communicate key messages>
<Memos> <Required when executive stakeholders
are required to deliver key
communication message, to all
stakeholder groups>
<Posters> <Visual pictorial information sheets,
explain key changes, messages and
dates>
<Newsletter> <Key messages and general project
health>
<Brochure> <Key messages in a printed format>
<Telephone Calls> <Both formal and informal
communication conversations to
actively keep the communication
channels open>
<Teleconference> <Used when key stakeholders are
unable to attend fac- to-face
communication sessions>
<Webex> <Used when key stakeholders are
unable to attend face-to-face
communication sessions>
<Online Training <Online training messages and quiz,
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Communication
Description Communication Objectives/Notes
Channel
Tools> delivered in an online web-based
format>
<Videos> <Videos explaining key messages,
training materials or changes to the
business process>
<Survey Monkey> <Online survey used to assess the
success of the project>
<Intranet> <Online page within the company
intranet, explain messages, dates and
project status>
Communications Schedule
Each stakeholder may require different communication messages, channels of communication or
communication frequency depending on the group’s level of impact and specific needs. The tables
below display those stakeholder groups which will be affected and provides detail about the type of
communication material they will receive and the frequency.
Planned
Stakeholder Message Channel Frequency Source Sender
Date
<Who will the <What will <Tool used for <What is the <What <Who will be <Who will be
communication the communication frequency of the date will responsible for delivering the
be delivered message > communication this be sent creating the communication
to? be?> tool?> out?> communicatio message?>
Stakeholder n message?>
Group>
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Project (Steering) Committee Meeting Guidelines
The project steering committee is responsible for:
Supporting the Business Owners/program to ensure benefits are realised
Overseeing the project and to ensure it is tracking in accordance with the business case
Providing management support, direction and advice to the project management team
Resolving escalated budget, quality and time issues, and risks outside the control of the project
manager
Ensuring the provision of required resources for planning and delivery of the project.
Meeting Minutes will be taken at each meeting and will be distributed to team
members within three (3) days after the meeting. Members are requested to review
the minutes and advice of any discrepancies or transposing errors within five (5)
days. >
Meeting Procedure <Explain the general protocol and format for how the meeting will be conducted –
e.g.
The Agenda will be provided before each meeting
An Action Register and a Decision Register will be maintained by the Secretariat
and distributed with the minutes of the meetings
Requests for agenda items should be made no later than two (2) weeks before
the meeting
For each Agenda Item where a decision or action is needed the following is
required:
o A one-page briefing paper that states the recommendation for the
Committee to action (e.g. Note, Approve, Decision Required etc)
o Any other supporting material (PowerPoint presentation, discussion paper
etc.).
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Measuring Effectiveness of Communication
<Describe how communication methods will be assessed for effectiveness. Some examples of
measurements may include:
Distribute communications on time and as described as per the Communications Plan and
Communication Schedule.
Surveys conducted after every Information Session, Workshop and Training session to measure
desire and knowledge for the project/system, awareness of the communication messages and
effectiveness of the communication channels.
Intranet and Online Web training site visits
Informal Feedback from Stakeholder groups via email, telephone and general conversation.
Number of Issues/Questions received.
Lessons Learned
<Conduct a review of the management of information and communication processes and make
recommendations for future projects. >
You are required to demonstrate the pathway from the beginning of the document, i.e. from its
creation, to when you archive or store the document in the chosen system.
As an example, if you selected a project roll out flyer as a document, you would demonstrate:
When it was created
Who created it
Who were your recipients
How often was it circulated
What were the means of communication
Where did you store it
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References
Where you have referenced articles, books, websites etc. in your assessment answers, list these
references here.
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Assessment Decision & Feedback
RTO Number 90198
Student Details
Name: Enrolled in: BSBPMG535 Manage project
information and communication
Address:
Telephone: Email:
Delivery Site:
Assessor Details
Name: Telephone:
Email:
Completed Comments
Assessment Task 1 – Short Answer Activities successfully Please note which items need
Yes No revision or additional information
(if applicable)
Did the student complete all of the written questions
correctly?
If no, please note which questions were answered
incorrectly, if applicable.
Did the submission meet the performance and
knowledge evidence requirements?
For questions answered incorrectly, did the student
clarify their response correctly?
Completed Comments
Assessment Task 2 – Project Communication Plan successfully Please note which items need
Yes No revision or additional information
(if applicable)
Did the student provide a completed Project
Communication Plan?
Did the Project Communication Plan meet Performance
Evidence and Competency requirements?
If no, did the student resubmit and clarify their response?
Completed Comments
Assessment Task 3 – Project Management Information successfully Please note which items need
System (PMIS) Workflow Yes No revision or additional information
(if applicable)
Did the student provide a detailed workflow from
document generation to archival?
Did the workflow meet Performance Evidence and
Competency requirements?
If no, did the student resubmit and clarify their response?
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Assessor’s Feedback to Student:
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Record of Assessment Outcomes
RTO Number 90198
This section records all the evidence used to form the final assessment decision. Please document all
types of evidence used in this assessment. This is for assessment of the following units:
Program Coordinator Feedback - Only Complete this Section for Not Competent Results
Student to Complete (Only for Not Competent Results) - Please indicate below if you do not agree with the Not Competent Result
(Note: If you do not agree with this Assessment Result, you are able to Appeal this decision. Please discuss this with your Program Coordinator/Assessor)
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Evaluation Form
RTO Number 90198
Your anonymity is assured and confidentiality is guaranteed. Feel free to offer your feedback –
positives and/or otherwise.
COMMENTS:
COMMENTS:
There was a good balance between presentations and interaction with participants.
COMMENTS:
I will be able to apply the information gained through this workshop to my Current practice.
COMMENTS:
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RTO Number 90198
Units of Competency
Name
Address
Date submitted
Student declaration – By signing below, I declare that:
I have been:
o given fair notice of the date, time and venue for assessments
o informed of how assessment will be conducted and what is required
o made aware of my right to appeal an assessment decision
o made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed at
this time
I agree to abide by the following assessment requirements:
o all work submitted which contributes to assessment will be my own work
o no part of the work submitted will be copied from any other source except where due
acknowledgement is made
o No part of any assessment will be written for me by another person except where group work
assessment is an integral part of the process
I am aware that a false declaration may lead to withdrawal from training and assessment or cancellation of a
Qualification or Statement of Attainment (SOA) already issued.
* Students must provide a REAL signature. If submitting your portfolio electronically, either insert an electronic
signature in the space above, or print this page, sign it, then submit a scan of the signed page.
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