Professional Documents
Culture Documents
Managers must be trained to view conflict as a natural part of doing business and as a
potential source of creativity and improved decision making.
While conflict is inevitable, it can be managed by adopting the following:
Top management should clearly state the purpose of the project and the responsibility &
authority of project manager
Project managers must realize that cooperation and negotiation are the keys to successful
decision making across the project/functional interface
A responsibility chart can be used to define jurisdictional areas of management
Establish ground rules or operating agreements on resource allocation and
communication
Teamwork and problem solving must be emphasized