LAZADA TERMS &

CONDITIONS OF SALE
MM5001: Business Ethic, Law and
Sustainability
Syndicate 2
• Ahmad Faisal Siregar - 29321121

• Anggi Stefani Ferdiana - 29321139

• Dyani Nabyla Widyaputri - 29321084

• Hafidz Alhadi Luqmana - 29321047

• Jordan Suharto - 29321002

• Lavendo Indrawan - 29321162

• Rudyanto Sihotang - 29321027

• Suryani Valentine Simanjorang - 29321061

REVIEWING LAZADA TERMS &
CONDITIONS OF SALE
Syndicate 2 are reviewing

➢ Indonesian version of Lazada Terms & Conditions Sale (Source

(Updated Version): Indonesian Ver Lazada ToS - Update)
➢ Undang Undang RI Nomor 8 Tahun 1999 on Perlindungan
Konsumen (Consumer Protection Law).
➢ Exoneration Principles between consumer and seller
NON COMPLIANCE CLAUSES
Lazada Terms & Conditions of Sale Undang Undang RI No. 8 Tahun 1999 Perlindungan
Konsumen

2.5 All Orders will be deemed to be irrevocable Article 18

Seller who offers goods and/or service that intended for being
traded is prohibited from making or including standard clauses
in every document/ agreement if:
a) declare the transfer responsibility of business actors

2.6 Seller’s reservation of rights in respect of Orders Article 4 Clauses C

Consumers’ Rights to receive clear, right, and honest
information regarding the condition and guarantee of goods
and/or service

2.8 Termination by Seller in the event of pricing error Article 4 Clauses H

Consumers’ Rights to receive compensation, indemnity,
and/or replacement, in the case that the goods and/or service
that received not suitable with the agreement or not as it should
be

2.11 Point (6) The customer is solely responsible for the Article 26
warranty or guarantee for (or other guarantees, conditions or Seller who trade in services are required to fulfill the
guarantees) if the total price for the Product has not been paid in agreed warranty and/or guarantee
full when payment is due
PROPOSED SOLUTION (A)
Q : Are these articles in compliance with Consumer Protection Law of Indonesia?

A : No, because it is bending The Consumer Protection Law No.8 of 1999.

Clause to be modified:

2.5 There should be a clear policy regarding cancellation of order which are well-informed to
all of the parties

2.6 Removing the “Seller’s discretion” as the basis of order processing in to something more
tangible in the form of clear policy

2.8 A more comprehensive restitution to incorporate consumer’s material loss

2.11(6) Warranty will void only because of the validity period and not based on the full
payment
PROPOSED SOLUTION (B)
Q : If a customer disputes the sales conducted through Lazada, what are the options for the
customer to resolve this dispute?
A : Make risk mitigation

Lazada:

- Make education routinely regarding term and condition before buy the product.
- Mediate the disputes between Lazada, Seller & Consumers

Customer:

- Raise the disputes to customer services of Lazada.

- Bring documentation of transaction, terms and conditions, and others related to the dispute.
- If there is no solution in the mediation conducted by Lazada, raise to YLKI.
Based on The Consumer Protection Law No.8 of 1999 article 19 Buyers can make claims against
Lazada which are not only related to compensation as stated in clauses (1) and (2) but can also file
criminal charges based on further evidence as stated in clauses (2)
WARM REGARDS, SYNDICATE - 2