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Teaching and Learning in Medicine

An International Journal

ISSN: 1040-1334 (Print) 1532-8015 (Online) Journal homepage: http://www.tandfonline.com/loi/htlm20

Adapting Maslow's Hierarchy of Needs as a


Framework for Resident Wellness

Andrew J. Hale, Daniel N. Ricotta, Jason Freed, C. Christopher Smith & Grace
C. Huang

To cite this article: Andrew J. Hale, Daniel N. Ricotta, Jason Freed, C. Christopher Smith & Grace
C. Huang (2018): Adapting Maslow's Hierarchy of Needs as a Framework for Resident Wellness,
Teaching and Learning in Medicine, DOI: 10.1080/10401334.2018.1456928

To link to this article: https://doi.org/10.1080/10401334.2018.1456928

Published online: 30 Apr 2018.

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TEACHING AND LEARNING IN MEDICINE
https://doi.org/10.1080/10401334.2018.1456928

OBSERVATIONS

Adapting Maslow’s Hierarchy of Needs as a Framework for Resident Wellness


a
Andrew J. Hale , Daniel N. Ricottab, Jason Freedb, C. Christopher Smithb, and Grace C. Huangb
a
Infectious Diseases, University of Vermont Medical Center, Burlington, Vermont, USA; bDepartment of Medicine, Harvard Medical School,
Boston, Massachusetts, USA

ABSTRACT KEYWORDS
Issue: Burnout in graduate medical education is pervasive and has a deleterious impact on career burnout; graduate medical
satisfaction, personal well-being, and patient outcomes. Interventions in residency programs have education; medical
often addressed isolated contributors to burnout; however, a more comprehensive framework for education; wellness
conceptualizing wellness is needed. Evidence: In this article the authors propose Maslow’s hierarchy
of human needs (physiologic, safety, love/belonging, esteem, and self-actualization) as a potential
framework for addressing wellness initiatives. There are numerous contributors to burnout among
physician-trainees, and programs to combat burnout must be equally multifaceted. A holistic
approach, considering both the trainees personal and professional needs, is recommended.
Maslow’s Needs can be adapted to create such a framework in graduate medical education. The
authors review current evidence to support this model. Implications: This work surveys current
interventions to mitigate burnout and organizes them into a scaffold that can be used by residency
programs interested in a complete framework to supporting wellness.

Introduction
In this current context, the need for a comprehen-
Burnout in graduate medical education is pervasive, as sive framework for conceptualizing wellness in resi-
evidenced by the recent proliferation of literature on the dents has never been more evident. Abraham
topic1–15 and several calls to action.16–19 Several studies Maslow’s 1943 seminal work “A Theory of Human
have demonstrated significantly higher rates of depres- Motivation” provides a potential scaffold for a holistic
sion and feelings of hopelessness among residents com- consideration of trainees’ needs.29 His model depicted
pared to the general public.6–8 A recent meta-analysis five fundamental desires of human beings: physiologic
found a 28.8% prevalence of depression among resident needs, safety, love and belonging, esteem, and self-
physicians.20 In addition, residents’ well-being fares actualization. He originally described each level as
poorly when compared to medical students and attend- contingent on “baser” needs, resulting in Maslow’s
ings.9 Of special concern are emerging data showing an Pyramid (Figure 1). However, modern-day theorists
association between resident burnout and worse patient have amended this conceptualization of the needs to
outcomes,10,11,21 which invokes the link to physician per- coexist with one another, stating that humans still
formance and the need for competency frameworks to possess higher order needs even if their rudimentary
more explicitly address wellness, as the CanMEDS model ones are not met. Prominent critiques to the hierar-
does.22 chical formulation of Maslow’s framework include the
Several studies have articulated the myriad factors observation that even populations living in scarcity
contributing to burnout and decreased wellness, which are capable of articulating higher order needs, and
include poor access to food, insufficient sleep, social that highly self-actualized artists were impoverished.
isolation, negative or stressful work environments, exces- Despite criticisms of its empiric basis and proposed
sive paperwork, work hours, lack of time for self-care, reorderings of the pyramid,30–32 after 75 years it
poor relationships with colleagues, loss of control, and remains a common application for sociology, manage-
poor mentorship.12–14 Several interventions have been ment, psychology, and education,33,34 and it offers a
instituted to address these specific contributors to framework germane to residency programs for sup-
resident wellness, with variable success.12,17,20–28 porting wellness and preventing resident burnout. We

CONTACT Andrew Hale Andrew.Hale@UVMhealth.org University of Vermont Medical Center, Infectious Disease Unit, 111 Colchester Avenue, Mailstop
115 SM2, Burlington, VT 05401, USA.
Color versions of one or more of the figures in the article can be found online at www.tandfonline.com/htlm.
© 2018 Taylor & Francis Group, LLC
2 A. J. HALE ET AL.

creating a culture of respect, not just compliance, for


clinical and educational work hour policies may
Self- ensure that residents get appropriate amounts of
actualizaon sleep.41–43 Protected sleeping time during long call
shifts has been proposed, though further long-term
data on the effect of such an intervention on resident
Esteem
wellness are required.44 Positioning resident call
rooms close to their clinical responsibilities and keep-
Love/belonging ing them well maintained and free of excessive
disturbances may also improve both sleep quality and
Safety workflow efficiency.45,46

Physiologic Physical health and activity


Many residents experience the irony of caring for others
Figure 1. Maslow's original hierarchy of needs was depicted as a
all day and night at the expense of caring for themselves.
pyramid whereby higher-order needs were dependent on baser-
needs. Providing flexibility in work hours affords residents
opportunities to look after their own health. Such flexi-
thus present a modified Maslow’s Hierarchy of Needs bility can apply to day-to-day work or longitudinally
as an organizing model for residency wellness initia- throughout training.47,48 Flex Days have been used in
tives, removing the hierarchical nature to keep in line some programs to allow each resident a finite number of
with more modern conceptions of Maslow’s original days for work coverage to see their own physicians, go to
work and to acknowledge the multiple concurrent the bank, or otherwise manage issues that must be
threats to human needs that the intensity of residency accomplished during business hours.49
can incite (Table 1 and Figure 2). In addition, exercise as an essential component of
physical health may be overlooked during residency.
Although the American Heart Association recom-
Physiologic needs
mends at least 30 minutes of daily exercise 5 days a
According to Maslow, the most fundamental humans week for all healthy adults,50 one study reported that
needs are physiologic, namely, air, water, food, shelter, no resident exercised more than 150 minutes per
and rest. For medical trainees, we extend this to include week during inpatient rotations and just 6.9% of the
basic determinants of good health. time on non-inpatient rotations.51 Residency pro-
grams can subsidize gym memberships, provide onsite
exercise facilities, offer yoga classes, or form softball
Food
or other group sport teams. Some programs offer
Although the Accreditation Council for Graduate Medi- organized, active events as part of the residency
cal Education (ACGME) requires that food be made experience.52 Weight et al. showed that such team-
available to residents working overnight,35 no require- based, incentivized exercise is linked to higher quality
ment exists that food be nutritious or available during of life for trainees.53
the day. Besides improving lecture attendance,36 provid-
ing healthy food to busy residents who may not other-
Mental health
wise have time for a meal can contribute to their overall
health and well-being.37 Depression and other mental health disorders are
prevalent in residency training in the United
States20,54 Quick, reliable, and confidential access to
Sleep
mental health professionals is an essential component
Adequate sleep is a fundamental human need and of a residency program, as described by Ey et al.55
often suffers in residency.38 Although guidelines sug- Programs can meet this need by designating psychia-
gest 7 to 9 hours of sleep nightly for young adults, a trists who can be readily available as resources for
majority of residents do not achieve this.39,40 Given house staff in need and by providing flexible sched-
the well-established negative effects of poor sleep on ules or reduced work duties for residents suffering
resident wellness, ACGME sleep requirements should from mental health issues. In addition, mindfulness
represent bare minimums rather than a goal, and programs have been proposed as a means to increase
TEACHING AND LEARNING IN MEDICINE 3

Table 1. Framework to support resident wellness.


Adapted Maslow Need Self-Inquiry Questions for Residency
Theme Specific Interventions Programs to Consider

Physiologic Food  Healthy, nutritious, available, free or  Do we provide sufficient food options?
Needs reduced price
Sleep  Adequate amount, in line with ACGME  Are residents getting appropriate amounts of
guidelines at a minimum sleep?
 Clean, available onsite sleeping facilities  Are sleeping facilities adequate for rest?
 X C Y schedule to allow regular noncall periods  Does the schedule balance call versus noncall time
throughout the year?
Physical Health  Flex Time  How do we offer flexibility in day-to-day resident
schedules?
 Program support for exercise  How do we promote adequate exercise and healthy
living?
 Subsidized gym memberships, yoga classes
or onsite exercise facilities
 Team sports
Mental Health  Clear mechanism for quick, reliable, confidential  What mental health professionals are available to
access to psychiatric care residents?
 Schedule flexibility for residents suffering  What are our accommodations for residents with
from mental health disorders mental health issues?
Safety Personal Security  Training in recognizing potentially violent  How do we train residents in avoiding physical
situations, de-escalation, and accessing injury?
security resources
 Safe-transport programs  What are our safe transport options after hours?
Financial Security  Accessible information about finances and  How do we assist residents with financial debt?
managing debt
Love and Belonging Group gatherings  Intern retreat, parties for entire residency,  How do we build community and relaxation?
group activities outside of work, resident
birthday parties
 Special meals for residents working over holidays  How can we commemorate special events?
Supporting family  Spouse and significant other orientation  How do we support our residents’ partners and
relationships children?
 Encouraging family to attend program social events
Shared reflection  Regular facilitated group reflection  How do we promote reflection on residency
experiences?
 Big Sibling program  How can we provide peer mentoring?
 Residency newsletter
 Recruitment dinners
Esteem Respect  Highlight exemplary behavior  How do we recognize outstanding work?
 Identify and respond promptly to mistreatment  Do we have mechanisms to report mistreatment?
 Do we respond in a timely and adequate fashion to
reports of mistreatment?
Fairness  Clear, transparent, accessible policies  Are our policies (such as parental leave) up to date,
equitable, and available to residents?
 Residents involved in programmatic decisions and  How do we seek the input of residents in major
distribution of resources (house staff council) programmatic decisions?
Control  Accommodation of reasonable scheduling requests  How can we offer flexibility with resident
scheduling?
 Long-term schedule available early to allow
for planning
 Flex days
Self-Actualization Mentorship  Trainee/mentor matching programs  What mentoring supports do we provide?
Support for academic  Research and other career advancing electives  How can we provide protected time for academic
flexibility pursuits?
Fellowship and job  Program takes over fellowship and job  Do we have a means to cover job and fellowship
support interview coverage interviews?
Track programs  Longitudinal experiences that provide advanced  How do we individualize training for particular
training and help residents achieve career goals career trajectories?

Note: ACGME D Accreditation Council for Graduate Medical Education.

resident resiliency and decrease stress, though results Personal security


have been mixed.56–58
Physical violence toward physicians is not uncommon, is
often unreported, and can have a devastating impact on
Safety wellness.59–61 Physicians in earlier years of training may
We build upon the original basic human need of safety be at particular risk,62 possibly related to less experience
from physical threats to include the contemporary issues and training with situations that have the potential to
of personal and financial security. become violent. Training resident physicians in de-
4 A. J. HALE ET AL.

experiences.67 Such retreats can include structured group


discussions, storytelling, and skits as a venue for reflection
and self-expression, and they have shown benefits in team
building and group dynamics.68–71 As mentioned previ-
ously, social and athletic group activities foster teamwork
and camaraderie. Special celebrations (e.g., winter parties,
birthdays) recognize familiar traditions and allow more
relaxed venues to socialize while serving as tangible mile-
posts for the passage of time.72 For residents working over
major holidays (e.g., Thanksgiving, New Year’s Eve), pro-
viding onsite meals or treats may temper the sense of loss
from being away from loved ones.

Supporting family relationships


Residency training results in stress on family members
and loved ones,73,74 which can add worries for residents
trying to balance work–life demands.75 Offering a Spouse
and Significant Other session during intern orientation
Figure 2. In a modern revision of Maslow's original work, the
allows partners time to discuss issues related to having a
needs are no longer hierarchical. Each need supports all others significant other in medical training.76 In addition, invit-
and in sum create an integrated wellness framework. ing spouses and significant others to social events fosters
inclusiveness and allows peers and partners to become
escalation, security resources, and how to interact with acquainted with each other.
potentially violent patients is crucial to their personal
safety.
Shared reflection
Discussing shared hardships and successes can be a power-
Financial security
ful bonding experience. Several institutions have imple-
Resident physicians may experience a significant burden mented facilitated group discussions led by expert
of financial debt from medical school or undergraduate facilitators to provide a forum for these discussions, though
education.63 However, they often have little understand- effects on resident wellness have been mixed.27,28 “Big Sib-
ing of how to best manage their short- and long-term ling” programs that pair incoming interns with current resi-
finances, leading to significant stress.54 Offering talks on dents help formalize resources for guidance and may help
debt management, availing residents of financial advisors interns transition into their new role.77–79 House staff news-
through institutional human resources, and identifying letters create a venue for residents to share announcements,
faculty who can informally advise on managing student short stories, poetry, easy recipes, and humor.80 Recruitment
debt may be helpful.64 lunches and dinners, although ostensibly intended for intern
applicants, are built-in chances to reflect on the residency
experience in a positive light.
Love and belonging
Maslow believed that friendly and intimate relationships
Esteem
and identifying with a particular group or groups were
essential human needs. Although residents have a built-in Maslow’s fourth level of needs is esteem, which serves as
community, residency programs can prioritize wellness by the backdrop for the modern conceptualization of pro-
proactively nurturing companionship and collegiality. fessional wellness as respect, fairness, and control.23

Group gatherings Respect


Isolation is a driver of resident burnout,14 whereas feeling Respect is an affirmation of an individual’s abilities, qual-
connected to colleagues is a marker of resilience.65,66 ities, or identity. Lack of respect lies at the root of mis-
Retreats at offsite locations with provided work coverage treatment, which takes different forms in graduate
create dedicated times to promote bonding over shared medical education, and has resulted in decreased
TEACHING AND LEARNING IN MEDICINE 5

satisfaction among residents.81,82 Surveillance for mis- as the realization of one’s professional potential, be it as
treatment, whether by anonymous reporting systems, a clinician, researcher, educator, or leader.
rotation and faculty evaluations, or confidential commu-
nications, followed by timely action is necessary to
Mentorship
ensure that residents feel respected in their work envi-
ronment. Conversely, publicly highlighting good deeds Adequate mentorship is essential to the success of aspir-
and exemplary behavior helps to instill a culture of posi- ing physicians.78,79 Connecting each resident with men-
tivity and to affirm the value of work. Literature from the tors can provide guidance toward their professional
business world has demonstrated that a positive, respect- goals,87 and programs that take a proactive approach
ful work environment nurtures both wellness and have seen increased resident satisfaction.88–90
productivity.83,84
Support for academic flexibility
Fairness Some residents may desire significant time in a labora-
Witnessing unfairness, whether real or perceived, can be tory doing basic research, whereas others will seek global
highly detrimental to resident wellness.54 In an insular health opportunities abroad. Programmatic and schedul-
community, residents are acutely aware of how other res- ing flexibility that accommodates resident academic
idents within their own program and at other programs interests and facilitates achievement of career goals fos-
are being treated. Perceptions of favoritism, unequal bur- ters a sense of control and autonomy in their lives. At
dens of call- or night-duty, or otherwise being treated many institutions, residents can apply for research or
differently can threaten trainees’ sense of justice. Having independent elective time for up to 12 weeks, in accor-
transparent and accessible policies can alleviate concerns dance with certifying boards’ training requirements.91
of inequity about matters that affect residents, such as
parental leave, major programmatic decisions, and distri- Fellowship and job support
bution of resources.
Balancing workload requirements and interviews for fel-
lowship and jobs can be challenging for residents.92,93
Control Arranging coverage for job and fellowship interviews can
optimize residents’ future opportunities. In some pro-
By nature of their role, residents require supervision, grams, the chief residents facilitate all coverage arrange-
which can deprive them of a sense of autonomy and self- ments, freeing residents from this burden, though data
efficacy. The rigors of training and reliance on residents are lacking regarding the effect on wellness.
as the primary clinical workforce can translate into a
lack of control over their day-to-day activities, their
workload, and their schedules and contribute to resident Track programs
burnout.54 This factor can be mitigated by soliciting the Many residencies offer dedicated tracks for residents
input of resident representatives, such as a house staff who have self-identified interests in particular areas.
council,85 for major programmatic decisions. Scheduling Such opportunities may include research, global health,
strategies that offer some elements of control include primary care, HIV, and clinician-educator tracks to allow
respecting reasonable requests for time away from clini- residents to explore these fields in depth and help achieve
cal responsibilities and dissemination of schedules for career goals.94–97
the entire academic year, not just in pieces, so that resi-
dents can make plans outside of work. Certain “X C Y”
schedule templates have been advocated as allowing resi- Implementation of initiatives to mitigate
dents more control and educational flexibility.86 A lim- burnout
ited number of flex days, as mentioned in Physical Enacting a wellness enterprise that spans all levels of
Health, may additionally be beneficial. Maslow’s model may at first seem a daunting task, espe-
cially in resource-constrained environments. We suspect
that many of the preceding initiatives already exist to
Self-actualization
some extent in graduate medical education programs and
Self-actualization, which Maslow defined as the realiza- simply require reframing to ensure that all elements of the
tion of one’s full potential in realms such as athletics, framework are being addressed. In addition, overarching
poetry, or science, is relevant in our adapted framework strategies exist to implement initiatives in an integrated
6 A. J. HALE ET AL.

fashion. For instance, utilizing chief medical residents as needs.102 The framework extended by the Institute for
“wellness officers” takes advantage of their intermediary Physician Wellness103 comes closest to our interpretation
roles as former residents and “junior” faculty who have of Maslow’s work in that it outlines seven domains of
the best sense of resident morale. A house staff wellness wellness (environmental, financial, spiritual, emotional,
committee may offer valuable insight into the larger intellectual, physical, and social). At this point, their scaf-
groups’ difficulties and may facilitate identifying issues fold for well-being is at a largely descriptive, intuitive
likely to resonate with their peers. Funds obtained either stage and is not accompanied by evidence. On the whole,
as direct line items in the budget or through philanthropic these frameworks lack the supportive research base of
sources can be set aside as wellness funds for social or Maslow’s work and are less well established. The power
athletic events. It is also important to recognize that an of Maslow’s work arises from its familiarity among train-
obstacle to the implementation of wellness initiatives ees and faculty alike, and its orientation on human needs
(besides lack of resources or champions) is a noncondu- has both a tangible quality of accessibility as well as the
cive culture;98 wellness initiatives cannot be forced upon stance of an ethical imperative, if residency programs are
an institution, and their fullest potential arises only out of committed to seeing their trainees through a formative
a culture that fosters continuous improvement, that but tumultuous time in their personal development.
normalizes the behavior of seeking help, and that values
the morale of the workforce, not just their productivity.
Conclusions
Limitations to our formulation of human needs
through the prism of Maslow’s framework include the Residency training can be a tumultuous time of transition
lack of evidence about the comprehensiveness of this for individuals in their formative years. Interventions to
model. In addition, a recent systematic review of burnout confront the problem of burnout should be as multifaceted
interventions confirmed that no comparison of single as the many contributors of burnout, and the adapted
approaches with multifaceted ones has been performed,1 framework presented here may help guide graduate medi-
which highlights a fruitful area of future inquiry. This cal education programs toward comprehensive wellness
framework may be beyond the reach of smaller programs initiatives. This model could also hold value for resident
that lack the resources to meaningfully address all aspects assessment and program evaluation; a Maslow-based
of their residents’ needs. However, those programs may instrument could be developed and examined against
be encouraged that lower cost interventions (e.g., small- other burnout measures and other related constructs.104,105
group discussions, mobile apps such as Headspace) have Maslow’s framework may also have value as a scorecard
similar effectiveness to high-intensity interventions (e.g., for future ACGME Clinical Learning Environment Review
mindfulness-based stress reduction)99 and thus should visits; the five domains could form the basis for a scoring
prioritize problematic areas specific to their institutions. rubric used by the ACGME for assessing an institution’s
A myriad of other physician wellness frameworks attention to the well-being of residents. A research agenda
have been recently proposed5,100–103 that have overlap centered on Maslow’s model would powerfully advance its
with Maslow’s model. Specifically, work by Sklar5 applicability as a contemporary paradigm for addressing
emphasizes the importance of supporting individuals’ professional well-being and could encompass examination
health, improving social support networks, and improv- of the incremental value of multipronged approaches over
ing the clinical learning environment; it even espouses singular ones and comparative effectiveness studies of
Maslow’s Hierarchy as an applicable organizing frame- higher level interventions compared to lower level ones.
work, though it serves more as a broad call-to-action Metrics of importance should also include measurements
than a specific, actionable schematic. Chaukos and Ves- of sustained effects and long-term outcomes. Fundamen-
tal’s work offers a different approach to burnout through tally, the greatest contribution of Maslow’s framework in
the lens of prevention, though theirs centers on mental this context is that it focuses on residents’ needs not just
health and thus was not aimed at addressing needs such as professionals but as human beings.
as physical safety or the goal for self-actualization.100
The STEPS Forward campaign by the American Medical
Association outlines a process charter rather than ORCID
identify content domains to target.101 Eckleberry-Hunt Andrew J. Hale http://orcid.org/0000-0001-7038-1353
shared a list of 20 “wellness tools” to improving wellness
within a small family medicine residency, but this work
was intended neither to represent a unifying model for References
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