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Andrew J. Hale, Daniel N. Ricotta, Jason Freed, C. Christopher Smith & Grace
C. Huang
To cite this article: Andrew J. Hale, Daniel N. Ricotta, Jason Freed, C. Christopher Smith & Grace
C. Huang (2018): Adapting Maslow's Hierarchy of Needs as a Framework for Resident Wellness,
Teaching and Learning in Medicine, DOI: 10.1080/10401334.2018.1456928
Article views: 88
OBSERVATIONS
ABSTRACT KEYWORDS
Issue: Burnout in graduate medical education is pervasive and has a deleterious impact on career burnout; graduate medical
satisfaction, personal well-being, and patient outcomes. Interventions in residency programs have education; medical
often addressed isolated contributors to burnout; however, a more comprehensive framework for education; wellness
conceptualizing wellness is needed. Evidence: In this article the authors propose Maslow’s hierarchy
of human needs (physiologic, safety, love/belonging, esteem, and self-actualization) as a potential
framework for addressing wellness initiatives. There are numerous contributors to burnout among
physician-trainees, and programs to combat burnout must be equally multifaceted. A holistic
approach, considering both the trainees personal and professional needs, is recommended.
Maslow’s Needs can be adapted to create such a framework in graduate medical education. The
authors review current evidence to support this model. Implications: This work surveys current
interventions to mitigate burnout and organizes them into a scaffold that can be used by residency
programs interested in a complete framework to supporting wellness.
Introduction
In this current context, the need for a comprehen-
Burnout in graduate medical education is pervasive, as sive framework for conceptualizing wellness in resi-
evidenced by the recent proliferation of literature on the dents has never been more evident. Abraham
topic1–15 and several calls to action.16–19 Several studies Maslow’s 1943 seminal work “A Theory of Human
have demonstrated significantly higher rates of depres- Motivation” provides a potential scaffold for a holistic
sion and feelings of hopelessness among residents com- consideration of trainees’ needs.29 His model depicted
pared to the general public.6–8 A recent meta-analysis five fundamental desires of human beings: physiologic
found a 28.8% prevalence of depression among resident needs, safety, love and belonging, esteem, and self-
physicians.20 In addition, residents’ well-being fares actualization. He originally described each level as
poorly when compared to medical students and attend- contingent on “baser” needs, resulting in Maslow’s
ings.9 Of special concern are emerging data showing an Pyramid (Figure 1). However, modern-day theorists
association between resident burnout and worse patient have amended this conceptualization of the needs to
outcomes,10,11,21 which invokes the link to physician per- coexist with one another, stating that humans still
formance and the need for competency frameworks to possess higher order needs even if their rudimentary
more explicitly address wellness, as the CanMEDS model ones are not met. Prominent critiques to the hierar-
does.22 chical formulation of Maslow’s framework include the
Several studies have articulated the myriad factors observation that even populations living in scarcity
contributing to burnout and decreased wellness, which are capable of articulating higher order needs, and
include poor access to food, insufficient sleep, social that highly self-actualized artists were impoverished.
isolation, negative or stressful work environments, exces- Despite criticisms of its empiric basis and proposed
sive paperwork, work hours, lack of time for self-care, reorderings of the pyramid,30–32 after 75 years it
poor relationships with colleagues, loss of control, and remains a common application for sociology, manage-
poor mentorship.12–14 Several interventions have been ment, psychology, and education,33,34 and it offers a
instituted to address these specific contributors to framework germane to residency programs for sup-
resident wellness, with variable success.12,17,20–28 porting wellness and preventing resident burnout. We
CONTACT Andrew Hale Andrew.Hale@UVMhealth.org University of Vermont Medical Center, Infectious Disease Unit, 111 Colchester Avenue, Mailstop
115 SM2, Burlington, VT 05401, USA.
Color versions of one or more of the figures in the article can be found online at www.tandfonline.com/htlm.
© 2018 Taylor & Francis Group, LLC
2 A. J. HALE ET AL.
Physiologic Food Healthy, nutritious, available, free or Do we provide sufficient food options?
Needs reduced price
Sleep Adequate amount, in line with ACGME Are residents getting appropriate amounts of
guidelines at a minimum sleep?
Clean, available onsite sleeping facilities Are sleeping facilities adequate for rest?
X C Y schedule to allow regular noncall periods Does the schedule balance call versus noncall time
throughout the year?
Physical Health Flex Time How do we offer flexibility in day-to-day resident
schedules?
Program support for exercise How do we promote adequate exercise and healthy
living?
Subsidized gym memberships, yoga classes
or onsite exercise facilities
Team sports
Mental Health Clear mechanism for quick, reliable, confidential What mental health professionals are available to
access to psychiatric care residents?
Schedule flexibility for residents suffering What are our accommodations for residents with
from mental health disorders mental health issues?
Safety Personal Security Training in recognizing potentially violent How do we train residents in avoiding physical
situations, de-escalation, and accessing injury?
security resources
Safe-transport programs What are our safe transport options after hours?
Financial Security Accessible information about finances and How do we assist residents with financial debt?
managing debt
Love and Belonging Group gatherings Intern retreat, parties for entire residency, How do we build community and relaxation?
group activities outside of work, resident
birthday parties
Special meals for residents working over holidays How can we commemorate special events?
Supporting family Spouse and significant other orientation How do we support our residents’ partners and
relationships children?
Encouraging family to attend program social events
Shared reflection Regular facilitated group reflection How do we promote reflection on residency
experiences?
Big Sibling program How can we provide peer mentoring?
Residency newsletter
Recruitment dinners
Esteem Respect Highlight exemplary behavior How do we recognize outstanding work?
Identify and respond promptly to mistreatment Do we have mechanisms to report mistreatment?
Do we respond in a timely and adequate fashion to
reports of mistreatment?
Fairness Clear, transparent, accessible policies Are our policies (such as parental leave) up to date,
equitable, and available to residents?
Residents involved in programmatic decisions and How do we seek the input of residents in major
distribution of resources (house staff council) programmatic decisions?
Control Accommodation of reasonable scheduling requests How can we offer flexibility with resident
scheduling?
Long-term schedule available early to allow
for planning
Flex days
Self-Actualization Mentorship Trainee/mentor matching programs What mentoring supports do we provide?
Support for academic Research and other career advancing electives How can we provide protected time for academic
flexibility pursuits?
Fellowship and job Program takes over fellowship and job Do we have a means to cover job and fellowship
support interview coverage interviews?
Track programs Longitudinal experiences that provide advanced How do we individualize training for particular
training and help residents achieve career goals career trajectories?
satisfaction among residents.81,82 Surveillance for mis- as the realization of one’s professional potential, be it as
treatment, whether by anonymous reporting systems, a clinician, researcher, educator, or leader.
rotation and faculty evaluations, or confidential commu-
nications, followed by timely action is necessary to
Mentorship
ensure that residents feel respected in their work envi-
ronment. Conversely, publicly highlighting good deeds Adequate mentorship is essential to the success of aspir-
and exemplary behavior helps to instill a culture of posi- ing physicians.78,79 Connecting each resident with men-
tivity and to affirm the value of work. Literature from the tors can provide guidance toward their professional
business world has demonstrated that a positive, respect- goals,87 and programs that take a proactive approach
ful work environment nurtures both wellness and have seen increased resident satisfaction.88–90
productivity.83,84
Support for academic flexibility
Fairness Some residents may desire significant time in a labora-
Witnessing unfairness, whether real or perceived, can be tory doing basic research, whereas others will seek global
highly detrimental to resident wellness.54 In an insular health opportunities abroad. Programmatic and schedul-
community, residents are acutely aware of how other res- ing flexibility that accommodates resident academic
idents within their own program and at other programs interests and facilitates achievement of career goals fos-
are being treated. Perceptions of favoritism, unequal bur- ters a sense of control and autonomy in their lives. At
dens of call- or night-duty, or otherwise being treated many institutions, residents can apply for research or
differently can threaten trainees’ sense of justice. Having independent elective time for up to 12 weeks, in accor-
transparent and accessible policies can alleviate concerns dance with certifying boards’ training requirements.91
of inequity about matters that affect residents, such as
parental leave, major programmatic decisions, and distri- Fellowship and job support
bution of resources.
Balancing workload requirements and interviews for fel-
lowship and jobs can be challenging for residents.92,93
Control Arranging coverage for job and fellowship interviews can
optimize residents’ future opportunities. In some pro-
By nature of their role, residents require supervision, grams, the chief residents facilitate all coverage arrange-
which can deprive them of a sense of autonomy and self- ments, freeing residents from this burden, though data
efficacy. The rigors of training and reliance on residents are lacking regarding the effect on wellness.
as the primary clinical workforce can translate into a
lack of control over their day-to-day activities, their
workload, and their schedules and contribute to resident Track programs
burnout.54 This factor can be mitigated by soliciting the Many residencies offer dedicated tracks for residents
input of resident representatives, such as a house staff who have self-identified interests in particular areas.
council,85 for major programmatic decisions. Scheduling Such opportunities may include research, global health,
strategies that offer some elements of control include primary care, HIV, and clinician-educator tracks to allow
respecting reasonable requests for time away from clini- residents to explore these fields in depth and help achieve
cal responsibilities and dissemination of schedules for career goals.94–97
the entire academic year, not just in pieces, so that resi-
dents can make plans outside of work. Certain “X C Y”
schedule templates have been advocated as allowing resi- Implementation of initiatives to mitigate
dents more control and educational flexibility.86 A lim- burnout
ited number of flex days, as mentioned in Physical Enacting a wellness enterprise that spans all levels of
Health, may additionally be beneficial. Maslow’s model may at first seem a daunting task, espe-
cially in resource-constrained environments. We suspect
that many of the preceding initiatives already exist to
Self-actualization
some extent in graduate medical education programs and
Self-actualization, which Maslow defined as the realiza- simply require reframing to ensure that all elements of the
tion of one’s full potential in realms such as athletics, framework are being addressed. In addition, overarching
poetry, or science, is relevant in our adapted framework strategies exist to implement initiatives in an integrated
6 A. J. HALE ET AL.
fashion. For instance, utilizing chief medical residents as needs.102 The framework extended by the Institute for
“wellness officers” takes advantage of their intermediary Physician Wellness103 comes closest to our interpretation
roles as former residents and “junior” faculty who have of Maslow’s work in that it outlines seven domains of
the best sense of resident morale. A house staff wellness wellness (environmental, financial, spiritual, emotional,
committee may offer valuable insight into the larger intellectual, physical, and social). At this point, their scaf-
groups’ difficulties and may facilitate identifying issues fold for well-being is at a largely descriptive, intuitive
likely to resonate with their peers. Funds obtained either stage and is not accompanied by evidence. On the whole,
as direct line items in the budget or through philanthropic these frameworks lack the supportive research base of
sources can be set aside as wellness funds for social or Maslow’s work and are less well established. The power
athletic events. It is also important to recognize that an of Maslow’s work arises from its familiarity among train-
obstacle to the implementation of wellness initiatives ees and faculty alike, and its orientation on human needs
(besides lack of resources or champions) is a noncondu- has both a tangible quality of accessibility as well as the
cive culture;98 wellness initiatives cannot be forced upon stance of an ethical imperative, if residency programs are
an institution, and their fullest potential arises only out of committed to seeing their trainees through a formative
a culture that fosters continuous improvement, that but tumultuous time in their personal development.
normalizes the behavior of seeking help, and that values
the morale of the workforce, not just their productivity.
Conclusions
Limitations to our formulation of human needs
through the prism of Maslow’s framework include the Residency training can be a tumultuous time of transition
lack of evidence about the comprehensiveness of this for individuals in their formative years. Interventions to
model. In addition, a recent systematic review of burnout confront the problem of burnout should be as multifaceted
interventions confirmed that no comparison of single as the many contributors of burnout, and the adapted
approaches with multifaceted ones has been performed,1 framework presented here may help guide graduate medi-
which highlights a fruitful area of future inquiry. This cal education programs toward comprehensive wellness
framework may be beyond the reach of smaller programs initiatives. This model could also hold value for resident
that lack the resources to meaningfully address all aspects assessment and program evaluation; a Maslow-based
of their residents’ needs. However, those programs may instrument could be developed and examined against
be encouraged that lower cost interventions (e.g., small- other burnout measures and other related constructs.104,105
group discussions, mobile apps such as Headspace) have Maslow’s framework may also have value as a scorecard
similar effectiveness to high-intensity interventions (e.g., for future ACGME Clinical Learning Environment Review
mindfulness-based stress reduction)99 and thus should visits; the five domains could form the basis for a scoring
prioritize problematic areas specific to their institutions. rubric used by the ACGME for assessing an institution’s
A myriad of other physician wellness frameworks attention to the well-being of residents. A research agenda
have been recently proposed5,100–103 that have overlap centered on Maslow’s model would powerfully advance its
with Maslow’s model. Specifically, work by Sklar5 applicability as a contemporary paradigm for addressing
emphasizes the importance of supporting individuals’ professional well-being and could encompass examination
health, improving social support networks, and improv- of the incremental value of multipronged approaches over
ing the clinical learning environment; it even espouses singular ones and comparative effectiveness studies of
Maslow’s Hierarchy as an applicable organizing frame- higher level interventions compared to lower level ones.
work, though it serves more as a broad call-to-action Metrics of importance should also include measurements
than a specific, actionable schematic. Chaukos and Ves- of sustained effects and long-term outcomes. Fundamen-
tal’s work offers a different approach to burnout through tally, the greatest contribution of Maslow’s framework in
the lens of prevention, though theirs centers on mental this context is that it focuses on residents’ needs not just
health and thus was not aimed at addressing needs such as professionals but as human beings.
as physical safety or the goal for self-actualization.100
The STEPS Forward campaign by the American Medical
Association outlines a process charter rather than ORCID
identify content domains to target.101 Eckleberry-Hunt Andrew J. Hale http://orcid.org/0000-0001-7038-1353
shared a list of 20 “wellness tools” to improving wellness
within a small family medicine residency, but this work
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