UNI

TII
I.RI
SKMANAGEMENT:
SECURI
TY

Ov
erv
iew

Sinceitsinception,secur
it
yhasundergoneconsider
abletransformation:from amor eorless
passiv
eel ement ,i
thasgrownintoanactiv
ecomponentoft hehospitali
tyandt ouri
sm indust
ri
es,
arequir
ementt oactinordert
oprotectguest
sandv i
sit
ors,aswel last heindustry
's
accomplishment s.Toensurethesafet
yofbothguestsandempl oyeesi ntoday'sworld,t
his
coursewillstr
esst hecorepri
nci
plesofsecur
ityasacri
tical pr
oblem forthehospi t
ali
tyand
tour
ism sectors.

Lear
ningObj
ect
ives

Oncompl
eti
onoft
hisuni
tst
udent
swi
l
lbeabl
eto;

oRecogni
zeanddist
ingui
sht hesafetyandsecur
it
ypr
inci
plesofguest
s,empl
oyeesandasset
s
i
nahospit
ali
tyort
ourism business;

oI
dent
if
yandr
elat
edi
ff
erentt
ypesofsecur
it
yusei
nthehospi
tal
i
tyandt
our
ism sect
or;

oRecogni
zeandrel
atet
hei
mpor t
antsafet
yandsecur
it
ymeasur
esnecessar
yin
Hot
els/
Hospi
tal
it
yandTour
ism Est
abli
shment;

oExpl
ainandr
elat
eSaf
etyandSecur
it
yMeasur
esf
orWomenGuest
s/Tour
ist
s;and

oRecogni
zeanddi
sti
ngui
shSecur
it
yTi
psf
orHospi
tal
i
tyandTour
ism Management
.

Set
ti
ngUp

Name:
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__Scor
e:_
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Pr
ogr
am/
Year/Sect
ion:
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__Dat
e:_
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Pict
ureInt
erpr
etat
ion:
Answerquest
ionsbasedonpi
ctur
es.Wr
it
eyouranswerasconci
seas
possibl
e.

1.Whatexact
lyi
sgoingon?Descr
ibewhatt
hepeopl
ear
eupt
oint
hisscene.Whoar
ethe
i
ndiv
idual
sinvol
ved?

2.Cr
eat
eacat
chyt
it
lef
ort
hei
mageoracat
chyphr
aset
oaccompanyi
t.

LessonPr
oper

SECURI
TYFORGUEST/
VISI
TOR,
EMPLOYEESANDBUSI
NESSFACI
LITI
ES

Proper
tiesi
nt hehospi
tali
tyandtourism i
ndustr
y,whichi
ncludehot
els,motel
s,casi
nos,
confer
encecent er
s,r
esorts,
andot hersi
mi l
arestabl
i
shments,ar
emeantt obeinvit
ingtoguest
s,
vi
sit
ors,andthegeneralpubli
c.Theyarealsomor epronetocri
me,terr
ori
sm,andv i
olenceasa
resultoft hesesamef actors.Wi t
hlargenumber softr
ansientt
ravelersarri
vingbycar ,taxicab,
publi
ct r
ansportati
on, andonf oot,manywi t
hl uggageandpackages, hospitali
tyandt ourism
establishment smustbet hor oughindev elopingcompr ehensiv
esecur it
yplansi nordert o
remai nsaf eandpl easantpl acestost ayfortheircustomersandv isit
ors.Theissuef orowner s,
sit
emanager s,andpl annersi stostr
ikeabal ancebet weenclearandv isi
blesecuritymeasur es
whileal soensur i
ngt hatvisi
t orsandguest sfeel comfort
ableandsaf eintheirsurroundings.

Everyoneonat eam mustbeawar eoft hepotenti

al danger s,polici
es,funct
ions,andsecurit
y
problemsassoci atedwithhospi
tal
ityandt our
ism facil
it
iesi nor derfortheteam toplanand
buil
def f
ectiv
esol uti
ons.Whenitcomest ohospit
alityandt ouri
sm, themosti mpor t
ant
considerat
ionsar ethesafet
yofguestsandempl oyees, thef acil
iti
es,andon-sit
esecur i
ty.
..
.
Whiledesigningaf aci
li
tyanddevelopingasecurityplan, theseaspect smustbet akeninto
considerat
ion.Concentrati
ngonasi nglefacetofsecur i
tyt ot heneglectoftheot herscoul
d
l
eav ethefacil
it
yopent ocompr omise.

Saf
etyandSecur
it
yofGuest
s,Empl
oyeesandAsset
s

Inorderforateam todevelopanddesi gneffi

cientsoluti
onsforhospi t
ali
tyandt ouri
sm facil
i
ties,
allt
eam member smustbeawar eofpotent
ialdanger s,
poli
cies,functi
ons,andsecur i
ty
concerns.Thekeysecur i
tyconcernsinthehospi t
ali
tyandtour i
sm industr
iesaret hesaf
etyof
guestsandper sonnel
,thefaci
li
ty,andtheproper t
iesthemselves.Theseconsi derati
onsmustbe
takenint
oaccountt hr
oughoutt hedesignandpl anningoffacil
it
ies.Concentrati
ngononef acet
ofsecurit
ytotheneglectoftheot her
scouldleav ethefacil
i
tysuscept i
ble.

I
mpor
tanceofSaf
etyandSecur
it
ySy
stem

Themanagementmustt
akecar
ethatt
heSaf
etyandSecur
it
ysy
stemscov
ert
hef
oll
owi
ngar
eas:

1.Guest
:Pr
otecti
onfrom cri
messuchasmur derandki
dnapping,aswel
lasheal
ththreat
s
posedbyst
rangers,
hotelpersonnel
,ver
min,
andfoodpoisoni
ng,amongothert
hings.

2.Staff:
Provi
dinglockersforemployees,insurance,
healt
hpl
ans,andprovidentf
unds,among
otherthi
ngs.Prot
ectiveclot
hes,shoes,fi
refighti
ngdri
ll
s,t
heprovi
sionofsafedri
nki
ngwater
throughtheuseofaquaguar ds,ster
il
izedwashr ooms,andothermeasuresareinpl
ace.

3.Guestl
uggage:
Iti
snecessaryt
oprovi
desecur
eluggagest
oragear
easaswel
lasappr
opr
iat
e
equi
pmentsuchasluggagetr
oll
eysandbel
l
hoptrol
ley
s.

4.Establ
ishmentEquipment:Iti
snecessarytoprotectthingssuchasl i
ft
s,boi
lers,kit
chen
equipment,f
urni
turefi
tt
ings,
andthestructurei
tself
;forthis,
theSafetyandSecur i
tydepartment
shouldprovi
deequipmentsuchasf i
resafetyequipment,bombt hreatsecur
it
ysy stem, f
lood
securi
tysystem,eart
hquakesecuri
tysyst
em, safevaultsafetyandsecuri
tysystem, andsoon.

5.Prot
ecti
onofrawmateri
als,
goods,prov
isi
onsandgroceri
esetc.I
nordert
oaccompli
shthi
s,
thesaf
etyandsecur
it
ysystem shoul
dincl
udesui
tabl
estorageandpestcont
rol
methodsin
addi
ti
ont
othei
mpl
ement
ati
onofawhol
emat
eri
almanagementsy
stem.

6.Pr
otect
ionofFunds:

•Onl
yonepersonshouldbeabl
etoaccesseachcashbank,
andeachcashbankshoul
dbekept
i
naseparat
edrawerfrom t
heother
s.

•Al
ltr
ansact
ionsshoul
dbedocument
edassoonast
heyoccur
.

•Aft
ereacht
ransact
ion,
thecashi
ershoul
densur
ethatt
hecashr
egi
sterdr
aweri
spr
oper
ly
cl
osed.

•Cashiersshouldcomplet
ethetr
ansacti
oncurrent
lyi
nprocessbef
oreconver
ti
ngcashint
onew
denominationsfort
heguests'
benef
it.I
nordertomini
mizeconfusi
on,eachmodi
fi
cati
on
requestshouldbetreat
edasaseparatetr
ansacti
on.

•Iti
srecommendedthatasuperv
isororamemberoft
heaccountingdiv
isi
onconductan
unschedul
edaudi
tofthefr
ontdeskcashregi
ster
sonaregul
arbasis.

•Thehotel
sshouldhav
eapolicyi
npl
acet
hatspeci
fi
eswher
ecashshoul
dbepl
aceddur
inga
tr
ansact
ionbythei
rper
sonnel
.

Ty
pesofSecur
it
y

1.Phy
sical
aspect

2.Saf
etyandSecur
it
yofper
sons

3.Saf
etyandSecur
it
yofsy
stems

1)PHYSI
CALASPECTi
sdi
vi
dedi
ntot
wopar
ts

a)I
nter
nal
secur
it
y

•Agai
nstt
hef
t

•Fi
resaf
ety

•Pr
operl
i
ght
ing

•Saf
eguar
dingasset
s

•Tr
ackunwant
edguest
s

b)Ext
ernal
Secur
it
y

•Pr
operl
i
ght
ingout
sidet
hebui
l
ding

•Pr
operf
enci
ngoft
hebui
l
ding
•Fenci
ngofpool
areat
oav
oidacci
dent
sint
heni
ght

•Manni
ngofser
vicegat
est
orest
ri
ctent
ry

•Fi
xi
ngofcl
osedci
rcui
tTVcamer
as

2)SECURI
TYASPECTSOFPERSONS

a)St
aff

•Ef
fect
iver
ecr
uit
mentandsel
ect
ion

•I
dent
if
icat
ionofst
aff

•Keycont
rol

•Redt
agsy
stem

•Tr
aini
ng

•Lockeri
nspect
ion

b)Guest
s:

•Checkscant
ybaggageguest
s

•Guest
ssuspect
edoft
aki
ngawayhot
elpr
oper
tyshoul
dbechar
gedaccor
dingt
ohot
elpol
i
cy

•Guestr
oom secur
it
y:

üPr
ovi
dewi
deangl
edoorv
iewer
,deadbol
tlocks,
nightt
orch,
chai
nsondoor
set
c

üEmpl
oyeesshoul
dbet
rai
nedt
onotgi
veanyi
nfor
mat
ionabouti
n-houseguest
stoout
sider
s.

üWhi
l
eissui
ngadupl
i
cat
ecar
dkeyaskf
ori
dent
if
icat
ioni
findoubtoft
heguest
.

üHousekeepi
ngst
affshoul
dnev
erl
eav
ekey
sexposeonunat
tendedcar
tsi
ncor
ri
dor
s

3)SECURI
TYASPECTSOFSYSTEMS

Thet er
m sy stem impliest
heoper ati
onsofthehotele.
g.:all
theequipmentusedforoper
ati
on,
proceduresl aiddownf oroperat
ionsandpolici
estobef ol
lowed.Systemsprocedur
esand
poli
ciesiffollowedpr oper
lyshal
l saf
eguardtheassetsandincreaseli
fespanofequi
pmentas
wellasav oidanybr eakdownmai ntenance

Thi
swoul
dmeant
hef
oll
owi
ng:

•Fixdut
iesandr
esponsi
bil
i
ties:
Fixdut
iesofst
affmember
ssot
hatt
heydon’
tint
erf
erewi
th
other
s’work.
•Makesur
pri
sechecks

•Staf
fwhohaveaccesst
oli
quidasset
sshoul
dbemadet
osi
gnabondsot
hati
ncaseoft
hef
t
theconcer
nedper
soncaneasi
l
ybecaught

•Hi
ri
ngofsomei
ndependentsecur
it
ycompanyt
ocheckt
hesecur
it
ysy
stem oft
hehot
el

•Recor
dofal
ll
ossesandmi
ssi
ngi
temsi
mmedi
atel
y

•I
nvent
orycont
rol
shoul
dbepr
oper

•Audi
ti
ngshoul
dbedoneonar
egul
arbasi
s

•Pr
opersy
stem f
orcashdi
sbur
sement
sshoul
dbemade.

I
mport
antSaf
etyandSecur
it
yMeasur
esNecessar
yinHot
els,
Hospi
tal
i
tyandTour
ism
Est
abl
i
shment

1.KeyCardLocks:
Guestr
oom locki
ngsy
stemst
hesedaysincludepunchandmagnetickey
cardswhi
chhavelockswi
thf
lashmemoryandot
herfunct
ions.Thesystem candi
rect
lybe
l
inkedwit
hPMS.

2.Secur
it
yGuar
ds:Securi
tyguardswhoarewel
l-
tr
ainedandavai
l
able24hoursaday
,sev
en
daysaweektoprov
idethehighestl
evel
ofsaf
etyandsecur
it
yfortheguest
s.

3.SecurityCamer as:Secur
it
ycameraswithdi
git
altechnology,i
ntel
l
igentaccesscentr
alsy
stem,
softwareinter
f acewithCCTVformatchi
ngundesirabl
evisit
orsandcriminal
s,al
ongwi t
hmetal
detector
s, andspycamer asanduseofbiometr
icreadersli
kehandkeyr eaderorface
recognit
ionsy stem et
c.

4.Fi
reAlarms:Smokedetector
sandfir
ealar
msineachguestroom andthroughouttheent
ir
e
complexthati
smoni t
ored24hoursaday,7day
sperweekthatpinpoi
ntstheexactpointoft
he
al
arm al
lowingoursecuri
tyst
afft
orespondi
mmediatel
ytotheareaofanyalarm condi
ti
on.

5.EmergencyPower:Provi
sionf
oremer
gencypoweri
ncaseofapowercutt
opr
ovi
de
uni
nter
ruptedguestser
vice.

6.EmergencyManual:Hotel
smaintai
nanemer
gencymanual
,det
ail
i
ngexi
tsandhel
pint
he
eventofavari
etyofemergenci
es.

7.Employ
eePhotoI
D:Foraddedsecuri
ty,
somehot
elshav
eempl
oyeeswear
ingaphot
oID
nametagall
owi
ngqui
ckident
if
icat
ion.

8.In-
Room Saf
es:I
nadditi
ontothesafetydeposi
tboxesoff
eredbymosthot
elsatt
hefr
ont
desks,Somehotel
sprovi
dein-
room guestsafescapabl
eofholdi
ngal
ap-t
opcomputert
hatuse
theguest’
sowncredi
tcardasthekey.
9.Guestel
evat
ors

10.Defi
bri
l
lat
ionUni
ts:
Ali
fesav
ingdevi
cei
ncaseofheartat
tacks,
defi
bri
ll
ati
onuni
tsar
e
star
ti
ngtobedeploy
edamongpoli
ceandemer
gencypersonnelacr
ossthenati
on.

BombThr
eatSecur
it
y

Pr
ecaut
ionsandmeasur
est
hatmaybet
akeni
nthebombt
hreatcase:

•Secur
it
ynet
sandbodysear
chesf
orguest
snotknownt
othest
aff
.

•Banquet
ingsui
tesandot
hernon-
publ
i
car
easshoul
dbesecur
it
ycheckedandl
ockedaf
teruse.

•Goodsr
ecei
vedandbagsshoul
dbecheckedandkeptt
idy
.

•Ifabombt hr
eatisrecei
vedvi
atel
ephone,thetelephonistshoul
dnotecareful
l
ywhatexactlyis
said,t
heti
meoft hecallr
ecei
ved,
theaccentofthecal l
erandbackgroundnoiseifany.Af
terthe
al
er tt
heGeneral
Managershouldstayputi
nt helobbywher ehecanber eachedeasil
y.

•Dut
iesandr
esponsi
bil
i
tyofst
affdur
inganemer
gencyshoul
dbewel
l
-def
ined.

•Thehot
elshoul
dwor
kcl
osel
ywi
tht
hepol
i
cet
okeept
hem updat
ed.

•Chambermai
dsandHKsuper
visor
sshoul
dbet
rai
nedt
oconductsecur
it
ychecksi
ntheguest
rooms.

Saf
etyandSecur
it
yMeasur
esf
orWomenGuest
s/Tour
ist
s

•Mi
rr
oredwal
l
soft
heguest
room f
loorel
evat
orssot
haty
oucanseewhoi
swal
ki
ngbehi
ndy
ou.

•Wel
l
-li
tpubl
i
car
eassuchasl
obby
,bar
set
c.

•Val
etpar
kingser
vicest
oav
oidt
heneedofawomant
oent
ert
hepar
kingl
ot.

•Assi
gni
ngr
oomscl
osert
otheel
evat
or.

•Ifawomant ravel
eri
snotassignedaroom onthespecial
execut
ivefloor,hot
elsmostoft
en
onrequest,
upgradeheraccommodationtothatfl
oorwit
houtanincreaseinroom r
ate.The
fl
oorisstaf
fedalmost24hoursadaywi t
haconcierge.

Thef
tofEst
abl
i
shmentPr
oper
tybyt
heGuest

Thi
scanbeav
oidedbyt
aki
ngt
hef
oll
owi
ngst
eps:

•I
nst
all
i
ngaut
omat
icl
ocksont
heguestr
oom door
s

•Appoi
nti
ngasecur
it
yof
fi
cerwhowoul
dwal
kandt
aker
oundsatr
egul
ari
nter
val
s

•I
nfor
m guest
stouset
hesaf
evaul
toft
hehot
elandnott
okeepv
aluabl
esi
ntheguestr
oom
•Keepawatchonwalki
nastheirl
i
kel
i
hoodofbeingat
hiefismoreascompar
edt
oaguest
whohasundergoneapr
ocessofmaki
ngareser
vati
oni
nt hehot
el

•Av
oidgi
vi
ngr
oom number
sofr
esi
dentguest
stov
isi
tor
sorov
ert
het
elephonecal
l
ers.

•Incaset
heguestl
oseshiskeyandaskshousekeepi
ngt
oopent
her
oom doorf
ort
hem,
HK
shoul
ddir
ectt
hem t
of r
ontdesk

•Mast
erkeyshoul
dbekeptunderst
ri
ctsuper
visi
onandcont
rol

Thef
tbyout
sidev
isi
tor
scanbeav
oidedby
:

•bei
ngawar
eofsuspi
ciousper
sons

•r
egul
arandi
rr
egul
arschedul
eofv
igi
landsecur
it
yrounds

•St
aggerl
unchandr
estper
iodsofempl
oyeessoast
okeeponeper
sonondut
yoneachf
loorat
al
lti
mes

•Inst
ructehtel
ephoneoperatornott
oconnectcal
l
st otheguestr
oom i
ncaset
herequesti
s
madebyt hecall
erbyroom number.Ther
ecepti
onistshoul
dinsi
stonknowi
ngt
henameoft he
guestwhot hecal
lerwi
shestospeakto.

•Guestshouldbeinf
ormedt
okeept
hebal
conydoorcl
osedt
oav
oidany
oneent
eri
ngt
her
ooms
fr
om thebalcony

•Cl
osedci
rcui
ttel
evi
sionsshoul
dbeused

SECURI
TYTI
PSFORHOSPI
TALI
TYANDTOURI
SM MANAGEMENT

Themostdi ffi
cultchal
lenget hatthehospi tal
i
tyandt our i
sm i
ndustryhasi sestabli
shi
nga
welcomi ngenv ir
onmentwhi l
emai nt ai
ningpublicsafetyandsecur i
ty.Tomeett hesegoals,a
start
ingpoi ntforunderstandingmustbeadopt ed,startingwithstafftrainingandguest
educationonsaf et
yandsecur i
tyconcer ns.Furthermor e,managementmustf oll
owspecifi
ed
securit
yr equir
ement sonar egularbasis,suchasal lowi ngonlyr
egist eredguest stoaccessthe
hotel
'sgr ounds.Tokeepont opoft heseissues, i
tisalsoessent i
altopr epareaheadoftime,
parti
cularlywhent hehotel conductspubl i
cev ents.

Cont
rol
Access

Contr
oll
ingaccessisanimportantaspectofabusiness'
ssecurit
yplansincei tkeepscr i
minals
fr
om steal
ingmoneyandgoodsf r
om guestroomsandot herareas.Managementmusti nstr
uct
employeesonhowt oli
mitroom keydistr
ibut
ionandrestri
ctaccesstoregisteredvisit
orsonly.
Duri
ngof f
-hour
s,secur
it
ystaffshoul
dbest at
ionedatallkeyentr
ancestogr eetv i
sit
orswhi l
e
di
scouraginganyonewhohasnobusi nessont hesit
e,part
icul
arl
yrowdyori ntoxicatednon-
guest
s.
Mobi
l
eRoom Key
s

Hotel
keysmightbemisplacedorstol
en.Mobi l
ekeys,ontheotherhand,i
ncr
easesecurit
yand
all
owguestst
oav oi
dthefrontdeskentir
ely
.Everyt
hingi
sdonet hroughasmartphone,
removi
ngtheneedtogatherkeysfrom guests,
rooms,andotherlocati
onsonthesit
e.

Educat
eGuest
s

Iti
stheobli
gationofhospi t
alit
yandt our i
sm professi
onalstoeducateguest sabouttheirsafety
andsecuri
tydut i
es.Thechal l
engei stoconv eythemessagewi thoutsignif
icantl
yimpact i
ngt he
customer'
sexper i
ence.Thebel lman, f
orexampl e,canemphasizet hesigni
ficanceofclosing
hotelr
oom door stopreventintrudersfrom enteri
ng.Frontdeskstaffshouldalsodissuade
guestsfr
om doingt hi
ngslikeflashingroom key soryell
ingroom number sacrossthelobby ,
whichmaket hem vulner
abl etocr i
minals.

St
affTr
aini
ng

Asafeandsecureenv ir
onmentbeginswi t
hknowl edgeableemployees.Est
ablishr
egular
meetingswithal
lpersonnelt
odiscussvisi
torsafetyandsecurit
y.DiscussOSHAr egulat
ions
andhowt heteam cankeepsafeandsecur eintheev entofaninci
dent.Youshouldalsotrai
n
youremployeesoncompl i
ancerulesandsecurit
ybr eachresponseprocedures.

Considert
hemosteffi
cientmet hodsofemployeetrai
ning.Consi
derusingi
nstr
ucti
onalvideos
orbri
nginginapr
ofessi
onallecturer
.Dist
ri
butespreadsheetsoutl
iningi
mport
antstat
ist
icsand
fact
s.All
owemployeestoaski nquir
iesandfi
leconcernsinav ar
ietyofmet
hods,i
ncludi
ng
anonymously.

Cy
ber
secur
it
y

YourITandsecur i
tydepartmentsshouldcoll
aboratetoprovideasecureonlineexper
iencefor
yourpersonnelaswellasy ourhospit
ali
tyandtouri
sm guests.YourWi-Fishouldbeasecure
networkthatrequi
resuserstochecki nbefor
eaccessingit.Makeiteasiertofi
ndtheusername
andpasswor d.Inaddit
ion,warnguestsofpotenti
alsecur
ityhazards,
suchasconnect ingto
adjacentpubl
icWi-Finetworksthatdon'
trequi
reapasswor d.

ITadministr
atorsshoul
dconf i
gur
eWi-Fiwit
hr ol
e-basedaccesstoguar
anteethatonlyguest
s
canconnect.It'
scomparabletohowhotelsrestr
ictwhocanswi minthepoolorpart
icipat
ein
theconti
nentalbreakf
ast.Thi
ssecur
it
yfeatureprohibi
tsunauthor
izedt
hir
dparti
es,suchas
hacker
s,from accessi
ngpr i
vat
eguestdata.

Sur
vei
l
lanceCamer
as

Themajor
it
yofcommercial
proper
ti
eshav esomef orm ofv i
deosurvei
ll
ancesyst
em.Securi
ty
per
sonnel
cankeepaneyeonimportantplacesi
ncludi
ngt hef r
ontdesk,cashdr
awer,
and
commonspaces.I
mprovedsoft
ware,ontheotherhand,allowshotelownerstomatchindi
vi
dual
tr
ansact
ionswit
hsecuri
tyfoot
age,
mini
mizi
ngt
heneedt
otr
awl
thr
oughhour
soft
apet
o
di
scoverfr
audul
entbehavi
or.

Thi
stypeofdev i
ce,
whi chispower edbyanal
yti
cs,
candet ectwhenacashr egist
eri
sopenor
whenacreditcardi
sswi ped.Makesur etoi
nvesti
nhigh-quali
tycamerascapableofcapt
uring
l
it
tl
edetai
lssuchasf acialf
eaturesandbil
lamounts.Yourhotelcansavethousandsofdol
lars
byusi
ngthistypeofsecurit
ysy stem.

Pat
rol
Publ
i
cAr
eas

Technol ogyhascomeal ongwayinassistinghot el

sinimpr ovi
ngtheirbasicsecuri
ty
procedur es.Closed-
cir
cuitTVcamer aswithr ecordi
ngsy stemsar ecriti
calf
orsecuri
nghi gh-
traf
fi
car eassuchasbar s,port
s,l
ounges,andpar ki
nglots.Howev er,thesespacesalsopr ovi
de
easyaccessf ordisr
upti
v eindi
vi
dual
s,mugger s,andpickpockets.Staffacti
vel
ymoni tor
ing
camer af ootageandgoodl i
ght
ingdecreasethepot enti
al f
orsuchcr imes.Provi
dingasecur ity
concierget oaccompanyguest sreducest hedangerofnon- assaul
ti
vecr imessuchassui tcase
theft
.

Adv
anceMeasur
es

Communi catingfundament al
safetyandsecuri
typrocedur esi
sespeci al
lycr
it
icalatpubli
c
eventsli
keconv enti
ons,whereattendeesmayfeel asthought heyareleavi
ngreal-worl
dr i
sks
behind.Managementshoul dsendoutear l
ycommuni cati
onstoev entgoerstoav oi
ddiffi
cult
ies.
Basicsafetysuggestions,
suchasl ocki
ngdoors,notleavingtelephonesorlaptopsunattended,
andr emaini
ngv i
gil
antinpublicpl
aces,shoul
dbei ncludedi nt
henot i
ces.

Ref
erences

•BNGHotelManagement(2019).Safet
yandSecuri
tyofGuests,
Empl
oyeesandAsset
s.
Ret
ri
evedfr
om :ht
tps:
//www.bngkolkat
a.com/
safet
y-secur
it
y/

•Uni
tedSecuri
tyI
ncor
porated(2018).5Securi
tyThreat
sinHotelsandWhatt
oDoAboutThem.
Ret
ri
evedfrom:ht
tps:
//i
nbound.usi
securi
ty.
com/..
./
5-secur
it
y-t
hreat
s-i
n..
.

•Chron(2018)
.Safet
y&Securi
tyTipsforHotel
Management
.Ret
ri
evedf
rom:
ht
tps:/
/work.
chron.
com/
safet
y-secur
it
y-ti
ps-
hotel
..
.

•HotelOnl
i
ne(2018).Boosti
ngHotelSecur
it
y:4Way st
oKeepYourGuest
sSaf
e.Ret
ri
evedf
rom:
ht
tps:/
/www.hot
el-
onli
ne.com/.
..
/boosti
ng-
hotel
..
./
..
.