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Merchant

Acquiring
Strategies: AC Q U I R E R

Adapt and Grow in


Challenging Times

A case study
1
We at OpenWay have been monitoring
Merchant Acquiring Platform

innovative merchant acquirers to learn


how they are coping with the situation
and adapting their payment systems to
the new reality. The list of players who rely
on our Way4 Acquiring platform includes
Asia Commercial Bank, areeba, equen-
sWorldline, Equity Bank Group, Halyk
Bank, and Network International. Their
It only took a couple of weeks coping strategies and business insights
have contributed to this case study,
for COVID-19 to change the world which explores:

and force people, businesses • Acceptance methods that merchants


can afford even during crisis
and entire industries to adapt on • Five emerging revenue niches

the fly. Across the globe, there in payment processing


• What technology an acquirer can
is a dramatic decline in POS offer to the government agencies
who are now struggling to optimize
transactions and a hurried shift and digitize the distribution of
social benefits
to everything digital. It has • Ways to monetize collaboration

presented new challenges within marketplaces


• How acquirers of cross-border
to merchants and payment payments can compensate for the
overall drop in their transactions,
2 service providers alike. and more
Contents
Merchant Acquiring Platform

No quick cure for the economy....................................................................... 4


Merchant acquiring in crisis — stats and trends..................................... 6
Very affordable alternative to POS terminals........................................... 7
Compensate for empty stores with omni-channel................................. 9
Offering the best acceptance fee.................................................................10
Dynamic multi-factor merchant pricing.....................................................13
Five revenue niches that acquirers can explore.....................................14
How to reduce operational expenses..........................................................18
Why waiting out the crisis is not an option ............................................. 20
Why acquirers keep relying on Way4 ......................................................... 22
Learn more:Analytic reports, news and case studies......................... 24

3
No quick cure According to McKinsey, the quarterly “In every hardship, there lies an
Merchant Acquiring Platform

global GDP in the second quarter of opportunity to envision and create


for the economy 2020 could decline by as much as 35 to
40 percent. The manufacturing industry
a brighter future. We firmly believe
that after the COVID-19 outbreak,
is enduring a significant drop of end-user service providers who are able to tap
demand, supply-chain disruptions and into the power of digital technologies
plant closures. Oil prices have been sent will come out the strongest.”
crashing to their lowest level since 2001, Simon Hu, CEO of Ant Financial
and gas demand has fallen by one-fifth in
some cases. Hospitality and tourism have “Technology has become a GVC
seen the most significant impact, with an (great virus crisis) staple, right up
almost complete shutdown in activity and there with food and toilet paper”.
bookings in many world regions.
Ed Yardeni, president and chief investment
At the same time, certain technology- strategist of Yardeni Research Inc.
advanced businesses have hit the jackpot.
In most cases, staying afloat now means
For the online communication platform
rebuilding internal processes and relying
Zoom, user numbers have leaped from
on technology more than before. How
10 million to more than 200 million people
long will it take a company to adapt to
a day. E-commerce retailers and related
the new realities? The speed of adapta-
supply chains are experiencing triple-digit
tion is directly linked to the company’s
order and revenue growth. The cloud
core IT platform and whether it’s ready
gaming industry is also on the rise: for
to change.
example, the gaming platform Playkey
reports 300% revenue growth.

4
Merchant Acquiring Platform
Demand and supply-chain disruption by industry, nonexhaustive Disruption level High Medium Low

Industry Demand Supply chain Key drivers of disruption

Advanced industry Acute decline in global demand; existing vulnerabilities and trade tensions amplified;
and automotive supply chain and production disrupted

Electronics and Manufacturers facing significant labor shortages; d


 elivery bottlenecks in complex global
consumer durables supply chains

Hospitality 
Tourism at standstill; hotel o
 ccupancy down year on year; peak travel periods affected
and tourism

Eroding demand from China, w


 hich led 65% of 2018 growth; I taly is home to a number 
Luxury retail
of premium brands

>200,000 flights cancelled; Asia-Pacific(APAC), with 95% of industry global revenue lost; 
Airlines
APAC full-year passenger demand d  own 13%

Events Sporting, cultural, and political events cancelled or postponed

Hotels, restaurants
Online food-delivery spike; d
 ine-in restaurants and cafés a
 dversely affected
and catering

E-commerce 
Cross-border e-commerce s talled; surge in online shopping
(nontravel related)

Impact • Maximum payment-volume decline • Supply-side uncertainty, factory • Triple-digit growth in nontravel
on payments in airlines; hospitality and tourism; closures, a
 nd trade barriers affect e-commerce, remote ordering, a  nd
electronics and consumer durables; B2B cross-border flows low-value contactless payments
luxury retail; hotels, restaurants,
• Refund transactions expected
and catering; and events
to increase in airlines and in
5 hospitality and tourism
Merchant acquiring Areeba, the leading processing Executive Board, Senior Managing
Merchant Acquiring Platform

company in Lebanon, is waving the Director of Retail Business Block,


in crisis — stats monthly rental fee of POS terminals
and offering free installation. Ramzi
Sberbank.

and trends Saboury, areeba’s Chief Commercial


Network International, the leading
merchant acquirer in the Middle East,
Officer, said: “Business owners in
is waiving minimum monthly service
Lebanon faced tremendous pressure
fees for all merchant clients in the
Retail payments and merchant acquiring on their business revenue. areeba’s
UAE across all industries for the
businesses appear among the worst hit. main objective from this initiative
next three months. Samer Soliman,
Already, in the middle of March 2020, is to help merchants in Lebanon in
Managing Director for Network
foot traffic to stores was down by around managing financial challenges that
International’s Middle East operations,
20 percent in the UK and by more than have surfaced from the COVID-19
said: “We recognise that some of our
70 percent in Italy and the US (compared outbreak. We want to offer support
merchant partners have been severely
with the same period last year). Payment and help them in the ways we can, not
impacted by this extraordinary
volumes on POS could drop as much just financially but morally as well.”
situation and we are standing by those
as 30-40% percent in the short term, Sberbank, the largest acquirer that need us most, with immediate and
McKinsey predicts. in Eastern Europe, has decided practical relief measures over the next
The payment wallet industry is also not to charge brick-and-mortar few months.”
affected, with some leading apps in Asia merchants the service fees for
Is this generosity only for major players
reporting 20-30% less flows, despite the acquiring terminals and online cash
who process large volumes of “on-us”
growing number of users. registers until the quarantine ends.
transactions without interchange fees? Or
“Not only will this help businesses,
Acquirers are taking unprecedented steps could any acquirer reduce the acceptance
but it should also protect our citizens,
in this uncertain time to relieve pressure costs for its merchants while not causing
letting them keep paying in the safest
on their merchants, especially on small its own revenue decline? The answer
possible way — through cashless and
and medium businesses. One trend is depends on the flexibility of the acquiring
contactless,” commented Svetlana
the elimination of acquiring fees. platform and if it can accommodate alter-
Kirsanova, Deputy Chairman of the
6 native acceptance methods.
Very affordable
Merchant Acquiring Platform

alternative to
POS terminals

An alternative acceptance method that PAYMENT


is both hygienic and cost-efficient is QR
code payments. It is particularly suitable
for merchants who cannot afford a POS
terminal. OpenWay clients have imple-
mented the QR code technologies of all
major payment schemes, including Alipay,
Masterpass QR or UnionPay QR, also
domestic schemes.
Most such projects work in the
merchant-presented mode, where
a merchant prints the QR code and buyers
scan it with a phone. This method is the
easiest and cheapest to implement.
Some projects also work in a customer-
presented mode. In this case,
a merchant uses a mobile device with
a special payment application to scan
7 the QR code on the buyer’s screen.
Merchant Acquiring Platform

Transit payments via Halyk Bank’s app


in Kazakhstan

Halyk Bank, serving 74,000 merchants transaction. Compare this to an invest- the first in Central Asia to offer an mPOS
in Central Asia on the Way4 platform, ment of 250 US dollars, the average price service for only 20 US dollars per device —
introduced Visa Scan&Pay QR code service of a POS terminal in the region, and 2.7% 6 times cheaper than a POS terminal.
in 2018 as part of their expansion into the merchant charge for Visa transactions The merchant service charge was only
SME and transit market. Their merchants at a classic POS terminal. 2.6% per transaction, 10 cents lower than
began to print out QR codes and display the fee charged by Square, an mPOS
Halyk Bank has helped its merchants to
them in their stores as a payment alterna- pioneer at that time.
cut costs before when in 2013, it became
8 tive, with a merchant charge of just 1% per
Compensate for The long weeks of social distancing have malls now closed, the consumer journey
Merchant Acquiring Platform

fueled the adoption of contactless and starts with retailer websites and m-com-
empty stores with online payments. This trend is promoted
by card networks, governments and major
merce apps and finishes at designated
pick-up points. Those who provide
omni-channel financial institutions. Mastercard alone a seamless payment experience have
has enabled a limit raise of up to 200% for higher chances of expanding their port-
PIN-less contactless payments in 29 Euro- folio of online merchants.
pean countries. Central Bank of Russia
Another competitive advantage is
has required banks to limit the e-com-
to be prepared for the increased load
CHECKOUT

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$20 merce acquiring commission to 1%. That
on digital infrastructure after people
is cheaper than typical POS acceptance
30 ml

shifted from social outings to social


costs and motivates merchants to priori-
distancing. To avoid outages in online
Moisturizing body lotion
$11 tize sales via web and mobile, decreasing
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payment processing, acquirers can
fees for online acquiring.
deploy high-availability solutions. Some
$19 Network Internationalhas waived online of our clients have implemented Way4
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acquiring fees for new SME customers for on a cross-Atlantic scale. Their backup
three months to help them quickly enable authorization system in the US can handle
Shipping 32, Merryfield Lane,
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rerouted transactions if their authorization


Total $50

their business online. Major acquirers


Confirm with ID globally are taking steps in the same system in Europe experiences down-
directions. They offer hugely discounted time. This guarantees that their customer
pricing and free advice on how to build a payments are always completed.
payment journey for Internet shoppers.
Now acquirers are expected to enable
digital payment methods as soon as
Shift to digital will speed up the adoption of possible. It would be a strong competitive
mobile wallets that are accepted both in-store advantage to add the “true omni-channel”
9 and online, such as Apple Pay and Google Pay. label to their offering. With many shopping
Offering the best
Merchant Acquiring Platform

acceptance fee For example, for a purchase of 50 euros from


a merchant in the Netherlands, these acquiring
fees can be expected for these acceptance
methods (estimated):

0,35 euro for iDeal, an interbank scheme,


the most popular payment method domestically
(0,25 euro + service fee)
0,35 euro for SEPAdirect debit transfer
(0,25 euro + service fee)
0,5 euro for Mastercard
(average interchange++ total 0.90%-1.10%)
Mastercard and Visa are the most 1,97 euro for UnionPay or Discover
widely accepted payment means, but (3,75% + service fee)
the related merchant service charge is
a burden for the SMEs who process low So for this transaction, iDeal or SEPA direct debit
transaction volumes. Acquirers can offer would be the preferable acceptance methods for
these merchants multiple alternatives the merchant. At the same time, if the purchase
with a lower per-transaction fee. Usually, total is under 10 euros, accepting a card payment
payment acceptance is cheaper for local would be more economical than using alternative
card brands, domestic mobile wallets, payment methods.
and direct bank transfers. Some payment
methods may even provide a faster or
10 instant settlement.
The cost of accepting 23 payment options in Australia credit
Merchant Acquiring Platform
card
compare
Example by Credit Card Compare

Bank Transfer
Bpay
Cash
Cheque
BitPay
POLI
Eftpos
Samsung Pay
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Union Pay
Visa
Paypal
Alipay
WeChat pay
Amazon Pay
Zip Pay
Afterpay
Reward points
11 0% 1% 2% 3% 4% 5% 6% 7% 8%
Merchant Acquiring Platform

QR code displayed by a SmartPay merchant


at a local market in Vietnam

When the acquiring platform dynamically The affordability and simplicity of in-app For multiple acceptance methods, the
adapts to the customer and transac- payments was one of the success drivers preferred scenario is when all clearing
tion context, and is able to highlight the of SmartPay, a domestic closed-loop and settlement is handled by one system.
most cost-effective acceptance method, wallet scheme in Vietnam. It signed It helps acquirers to avoid interface
merchants enjoy more cost savings. This in up over 250,000 SMEs and 585,000 redundancies and keep their payment
turn increases their loyalty to the acquirer. consumers in just seven months. Using processing more transparent.
our Way4 platform, SmartPay built an
An example of a cost-effective accep-
ecosystem of 100% cashless and instant
tance method is QR code payments
payments. When a buyer scans the
offered by an instant payment scheme
merchant QR code, the money is cred-
in Russia, the Faster Payments System.
ited to the merchant’s account instantly.
In this scheme, merchants pay only
It helps SMEs replenish their stock and
a third of the usual cost of accepting
invest in business growth quicker.
12 card payments.
Dynamic multi-factor
Merchant Acquiring Platform

merchant pricing

Due to the combination of different Adjusting to the merchant’s business schemes in Way4 can be based on over
acceptance methods, channels and conditions in real time: waiving the 30 transaction factors. The system can
regions, pricing management may be a terminal rental fee if the monthly gross even analyze shopping cart items in real
challenge for acquirers. It takes a highly sale total was less than a certain amount, time and charge transaction fees or apply
flexible tariff engine to ensure that every or giving discounts to those using online discounts accordingly.
merchant gets an optimal offering. Here and touch-free acceptance.
With pricing diversity comes complexity
are some examples of the required flexi-
Applying special rules in bulk to a group in revenue calculation. How can acquirers
bility supported in Way4:
of merchants: for example, decreased keep a healthy balance between compet-
Configuring fees depending on the fees for all merchants selling essential itiveness and profitability? What’s the
merchant size: the simplified fixed goods in the areas hit by drought. lowest merchants service fee that still
pricing for a stable SME; the interchange- makes sense for the acquirer? There are
One of our clients works with over 40,000
plus model for big retailers; and for a several business intelligence tools that
merchants and offers personalized pricing
growing startup — the dynamic pricing predict acquiring revenues. Way4, for
to each. This acquirer company saves
based on the mix of total transaction example, allows acquirers to measure the
much time and money by configuring all
value and average transaction size. profitability of every individual account
tariffs on its own, without heavy customi-
in their portfolio.
13 zation or vendor involvement. Their pricing
Five revenue niches
Merchant Acquiring Platform

that acquirers
can explore
With less foot traffic to merchants
and their need of financial relief, conven-
tional acquiring revenue based on the
merchant service charge is in decline.
Price:
Some acquirers are compensating
for losses through these innovative £ 289 RMB 2544
business models:

Currency exchange
for cross-border payments
Due to travel bans and self-isolation,
people are shopping mostly online.
Statistically, they are 20% more likely
to buy products if allowed to pay in their
preferred currency. Acquirers support
such transactions with two services —
dynamic currency conversion (DCC) and
multi-currency pricing (MCP). When the
purchase is complete, the merchant and
acquirer can split the conversion markup
14 between themselves.
In-store and e-commerce Marketplace ecosystems businesses and enables purchase of their
Merchant Acquiring Platform

consumer installments An acquirer that has grown its business products and services right in the app.
A joint acquirer-merchant consumer to the state of a multi-player ecosystem While those merchants can recover sales
finance program can support merchant has more leverages to pull itself and its faster, Alipay gets more revenue from the
sales at times of crisis. Way4 enables customers out of crisis. This has been related payment processing.
buyers to get instant instalment loans — demonstrated recently by Alipay. As part Another example is SmartPay, mentioned
whether on POS or during e-commerce of post-pandemic support to the Chinese earlier. This Vietnamese mobile wallet
checkout. Acquirers can set up a special city of Wuhan, a new page appeared in has connected SMEs and consumers
fee for each instalment-based sale. the Alipay mobile menu. It lists Wuhan with the country’s largest consumer
finance company, FE Credit. Through a
special menu, the app users can apply for
loans and get the funds instantly to their
wallet account. Their purchasing power
BANK
increases, and it has a positive impact on
SmartPay’s processing volumes.
Such marketplace ecosystems benefit
API all parties. Businesses connect to poten-
tial customers and partners faster and at
a lower cost; consumers get more options
to choose from; and acquirers charge a
commission for each deal that happens
on the marketplace. To ensure these
benefits, the acquirer’s platform has to
support multi-level hierarchies of partic-
ipants and comprehensive settlement
schemes. For example, in Way4,
15 the system applies due fees automatically
to instalment-related transactions and
Merchant Acquiring Platform

distributes the funds among the merchant,


marketplace owner, payment gateway and
instalment provider.

Social benefits programs


The acquiring of social welfare cards can
be a business opportunity with many
benefits. Enabling subsidized purchases
helps businesses to position themselves
as socially responsible and strengthens
their ties with local authorities.
Additionally, if the acquiring system
supports basket data analytics, it can be
used in projects that improve consump-
tion habits among the population. For
example, during times of crisis, gambling
and alcohol spending may rise. Our Way4
platform analyzes purchases in real time
and declines them if restricted items are
detected. On the other hand, it can apply
discounts to subsidized items like medicine
or child care products.

16
Merchant financing cards for the merchant’s employees. The modular architecture of the payment
Merchant Acquiring Platform

After the US government offered corona- These cardholders get instant access platform will be an advantage for a
virus relief loans to its SMEs, JP Morgan to credit funds. The merchant, of course, payment company that wants to generate
Chase received 60,000 applications in can set various spending limits and more revenue streams by offering
five minutes. “It was Hunger Games,” configure which goods each employee advanced technology to customers
commented one banking executive when may and may not purchase. The and partners. Acquirers who use Way4
the dedicated fund ran out of money too accounting becomes digital and simpli- can expand into new business areas by
soon. Many financial companies are now fied, as cash is removed from the process. connecting additional Way4 modules such
following suit and entering the merchant The acquirer can charge a fee for each as card issuing or loan management.
financing market to meet the increased of these value-added services.
demand. This niche may generate signifi-
cant additional revenue for acquirers. happybaker.com

My cart Total
In case of revenue-based financing, 12

merchants apply for it online, and the $ 13,97

acquirer can make due checks before 20

granting approval. A merchant who $ 13,97 Pay


dit
receives funds will be charged monthly
cre

repayments in proportion to its revenue


for that month. It is important that the
$ 5,99

acquirer is able to re-adjust the loan terms 2

in the system — for example, refinance $ 10,47

it or setup payment holidays for debtors 15

most affected by crisis situations. $ 30,97

Our clients who use Way4 both for


acquiring and issuing can provide
financing in the form of purchasing
17
How to reduce
Merchant Acquiring Platform

operational
expenses

To stay cost-effective during the crisis, tion solution automates the analysis support via online portals.
companies are optimizing not just revenue of over 150 parameters in transactions
models, but also internal operations. coming from any acquiring interface. It
Acquirers can reduce the probability applies fraud-preventing restrictions in
of internal fraud and human error by real-time — this is the key to reducing
automating key payment processing chargeback cases for merchants and
routines — merchant onboarding, saving money
payment acceptance, chargeback for acquirers.
management, clearing and settlement,
For most industries, the shift to auto-
risk monitoring and more.
mated workflows provides one more
With the growing number of digital benefit — an improved customer experi-
payments and external systems involved, ence. Our clients confirm that they have
it takes advanced technology to keep risk become more attractive as acquirers
monitoring consistent across all channels. after launching 24-hour digital merchant
18 The Way4 Intelligent Fraud Preven- onboarding and real-time merchant
Way4 Intelligent Fraud Prevention.
Merchant Acquiring Platform

A multi-channel, multi-system solution for merchant acquirers


to monitor and prevent fraudulent transactions

Card Core Digital Other data sources


Management Banking Channels (CRM, ERP,...)

Statistics, customer, device, contact data, events

Case
Rule Engine Database Management
Transactions
Payment Authorization
Switch Decisions
Systems
Way4 Intelligent
Fraud Prevention Reporting
19
Why waiting It is tempting to foster an illusion that For acquirers, the COVID-19 crisis is an
Merchant Acquiring Platform

the worst is behind us and everything opportunity to test their payment infra-
out the crisis will return to normal soon. Experts say
that it will not: the impact on customer
structure. How well is it prepared
for the new market? Will it compensate
is not an option expectations and behavior and those of the reduction or loss of traditional reve-
businesses is too intense, and payment nues by generating new ones? According
players will have to deal with “the new to technology consultancy Omdia (formely
normal”. Ovum), legacy system modernization and
creating digital capabilities were the top
“Payments today are a major cost burden
imperatives for financial institutions in
for many banks, and most spending main-
the beginning of 2020.
tains existing systems instead of creating
change. In the postcrisis world, banks will
need to reflect on how to organize them-
selves for change, possibly by running
some of their payments businesses in a
completely different way. They could, for
example, consider structural moves on
the use of onshoring versus outsourcing,
cloud-based infrastructure, automa-
tion, and analysis-driven decisions to
reimagine scale or the realignment of
products.”

From “How payments can adjust to the


coronavirus pandemic—and help the world
adapt”, an article by McKinsey’s analysts

20
Key technology trends driving retail banking in 2020
Merchant Acquiring Platform

1st 2nd 3rd 4th-8th

Modernize legacy systems

Create digital capability

Manage security, identity and privacy

Build the modern workplace

Adopt cloud services

Connect the physical world

Exploit business information

Transform customer experience

0 10 20 30 40 50 60 70 80 90 100

21 Proportion of respondents Copyright: Omdia


Why acquirers keep
Merchant Acquiring Platform

relying on Way4

This crisis is unlikely to be the last one in • To enforce profitability by configuring


modern history, and no one knows how merchant products and tariffs
much time is left to prepare for the next flexibly, and without the need
blow to the market. This is why our clients for vendor customizations.
require that we equip every Way4 solution • To diversify revenue streams,
with technologies that help them survive expanding from mere merchant
long-term. They need both competitive acquiring to card issuing and digital
advantages for today and resilient capabil- wallets, thanks to the modular
ities for an uncertain future. architecture of Way4.

Most of the acquirers using our platform • To save costs by automating multiple
merchant acquiring operations,
prioritize the same abilities:
including customer onboarding, risk
• To optimize acceptance costs for monitoring, payments, and dispute
merchants by supporting multiple management.
traditional and alternative payment
Another advantage for these times is compli-
methods.
ance with social distancing regulations:
• To support end-to-end omni-channel the option of launching our platform 100%
22 payment processing. remotely, whether in-house or in the cloud.
Way4 Acquiring solution at a glance
Merchant Acquiring Platform

Channels Way4 Acquiring Payment Ecosystem

Onboarding International /
POS Local payment schemes

Accounting
mPOS Other bank systems

Merchant Settlement

e-Commerce Billers

Pricing

Merchant app PSPs


Payments

Imprinter Risk Rules & Limiters VAS partners

23
Learn more: Bruno Ph., Chaudhuri R., Denecker O., mPOS terminals are six times cheaper than
Merchant Acquiring Platform

Niederkorn M. (2020) How payments traditional terminals, Forbes, 25 Dec 2013.

analytic reports,
can adjust to the coronavirus pandemic— Accessed: 6 May 2020
and help the world adapt, McKinsey.

news and case


Accessed: 6 May 2020 Network International announces AED 5
million in support measures for UAE merchant
Columbus L. (2020) How COVID-19 is transfor- partners, Network International, 24 Mar 2020.
studies ming e-commerce, Forbes, 28 Apr 2020. Accessed: 6 May 2020
Accessed: 6 May 2020
OpenWay launches multi-currency pricing solu-
Crawford Sh. (2020) How can your industry tion for global acquirers, OpenWay, 27 Sep 2017.
respond at the speed of COVID-19’s impact?  Accessed: 6 May 2020
EY, 8 Apr 2020.
Accessed: 6 May 2020 Popken B., Ruhle S. Small-business loan pro-
Acquirers on Way4 platform now can serve gram ran out of money within minutes, some
marketplaces, OpenWay, 26 Feb 2018. Fetisov V. (2020) Russia experiences banks say, NBC News, 19 Apr 2020.
Accessed: 6 May 2020 unprecedent growth in cloud gaming, Accessed: 6 May 2020
3D News, 23 March 2020.
Alipay launches recovery assistance Accessed: 6 May 2020 Sberbank cancels service fees for acquiring
for Wuhan merchants, Mobile Payments services, Sberbank, 31 March 2020.
Today, 9 Apr 2020. Full list of prices for supported payment Accessed: 6 May 2020
Accessed: 6 May 2020 methods, Adyen, 2020.
Accessed: 6 May 2020 SmartPay and OpenWay target market poten-
Areeba to support all its merchants tial 25M consumers and 6M SMEs with their
during the coronavirus pandemic, Mastercard enables contactless limit raise financial inclusion wallet in Vietnam, OpenWay,
areeba, April 2020. across 29 countries; and champions perma- 26 Jun 2020.
Accessed: 6 May 2020 nent increase, Mastercard, 25 Mar 2020. Accessed: 6 May 2020
Accessed: 6 May 2020
Boyd D. Cost comparison: 23 ways Two QAZCOM innovative products have been
to accept payment in 2019, Credit Mayo D. Evaluating the impact of COVID-19 awarded by the Big Four international experts
Card Compare, 8 Jul 2019. on retail banking technology, Accelerating at a time, OpenWay, 19 Jul 2018.
Accessed: 6 May 2020 the shift to digital, Omdia, 7 Apr 2020. Accessed: 6 May 2020

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Merchant Acquiring Platform

www.openwaygroup.com

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