PP Au Salary Benchmark 2020 All Web 0

Australia
Salary Benchmark
Part of PageGroup
www.pagepersonnel.com.au
About
The Page Personnel Salary Benchmark
is our annual salary report developed
to provide hiring managers and
candidates with salary references
across various job functions, including
Finance & Accounting, Customer
Service, Logistics and more.
The report also includes an overview
of market trends, hiring demands and
job seekers’ sentiments within each
industry.
Report methodology
The Page Personnel Salary Benchmark
is derived from 45,000 data points
in our proprietary data and network
in Australia, which includes job
advertisements and placements made
between July 2018 and June 2019,
incorporating salary projections for
2020. Job Applicant Confidence Index,
insights from our business leaders, our
recruiters’ interactions with companies
and industry professionals, as well as
other supplemental information from
our various studies were also taken
into consideration.
This year, the salary figures are

represented by the minimum,
maximum and median where median
is a representation of the middle-most
value in a set of data, arranged in
ascending order. This means that, half
the people who work in a specific field
earns less than the median salary from
the minimum, while the other half earns
more towards the maximum.
2 | Page Personnel Australia Salary Benchmark 2020

Contents
Job Applicant Confidence Index.................................................. 5
Infographic: What is the workforce in Australia thinking? �� 6
Customer Service........................................................................ 8
Finance & Accounting................................................................ 20
Logistics.................................................................................... 32
Office Support........................................................................... 34
Page Personnel Australia Salary Benchmark 2020 | 3

How to lead Australia’s
companies into the future
Knowing how One of the best parts of recruitment is
watching inspirational leaders in motion.
Salary and leadership aside, what do top
talent profiles seek from your team? Just
important As we launch Australia’s new Salary
Benchmark 2020, now is a perfect
as in a sports team, employees want
evidence that your company culture
learning and moment to reflect on what we at Michael
Page learn each day from the best
supports excellence in the way it plays
fair and reinforces shared values. Find a
development will leaders around us. culture that fits you, and you’ll invest your
best working years to build value to the
be to remaining fit As our Federal Government reminds us,
key trends are impacting all of Australia’s
company.
for purpose in the 12.9 million employees. Megatrends such

as the growth in computing power,
Having hired your team, the crucial part is
seeing them grow and thrive. Critical to
world of work. connectivity, data volumes and AI
combine with our changing employment
hiring and retaining today’s best profiles is
committing to their learning and
Matthew Gribble markets and organisational structures. development. Top talent profiles will often
Regional Managing Director Australia can anticipate greater request a development map during the
Page Personnel Australia entrepreneurship levels, divergent interview process – knowing how
demographics and continuing growth of important that learning and development
the service sector. will be to remaining fit for purpose in the
world of work. Get this right, and you’ll
One factor that hasn’t changed? The
not only have a great hire – you’ll likely
critical importance of leadership to
have a future leader as well.
winning and retaining top talent.
Research underlines that in talent
management, effective leadership is more
difficult yet more crucial than ever.
Engagement spikes for leaders who are
authentic, hold others accountable, lead
with integrity and show empathy. Given
that leading candidates typically have two
to three offers to consider, top hirers
display a pitch mentality for their crucial
interviews – working in advance to speed
up and streamline their hiring process.
Moving decisively is often the difference
between first and last.

THE PAGE PERSONNEL JOB APPLICANT CONFIDENCE INDEX
A measure of how optimistic job applicants in Australia are about the job market.
15% ARE INCLINED TO

WORK OVERSEAS IN 2020
68% BELIEVE THEY
WILL TAKE LESS THAN
THREE MONTHS
TO FIND A NEW JOB vs 67% in 2019
54% FORESEE THEMSELVES

HAVING BETTER CAREER
PROGRESSION IN 2020 vs 51% in 2019
60% ARE POSITIVE ABOUT

THE JOB MARKET vs 64% in 2019

What is the
workforce in Australia
thinking?
54% 31%
of the workforce in Australia
feel they have maximum
autonomy for their work
of the workforce in Australia feel they
62%
have no freedom to have a break
during work hours
rate their contributions

as highly impactful EXPECTATIONS OF A
LEADERSHIP TEAM
83%
of professionals in
Australia reportedly VERY IMPORTANT
51%
work in a
Having a
HARMONIOUS WORKPLACE CLEAR
DIRECTION
with the following AND VISION
Collaborative
top traits:
Problem solving
Accountability PROFESSIONAL DEVELOPMENT
DO COMPANIES LACK DIGITAL ADAPTATION? 42%

of the workforce in
35% 30%
Australia says their
company neglected their
professional coaching
from tech from non-tech
and development
industries industries
AGREE AGREE
48%
respondents feel their
potential was not maximised

MOST IMPORTANT SOFT SKILLS
1 Mentorship 22% feel they were
UNFAIRLY APPRAISED
2 Conflict
management
3 Building
relationships
23% of the workforce in
Australia say the management
team did not get to know them
on a personal level
RETENTION
Respondents say they
would have stayed in
SAYING GOODBYE
their last company if
Here are the top factors:
GEN X
1 Skills and abilities not
Employee engagement put to good use
was strengthened
2 Better opportunities
Training and development plans somewhere else
were scheduled
3 Unhealthy work culture
A promotion in job title was offered
MILLENNIALS 94%
do not consider
Training and development
unsatisfactory
plans were scheduled
monetary benefits
Employee engagement as a top decision to
was strengthened leave their job
A monetary raise was offered
5 TOP CONSIDERATIONS WHEN

ACCEPTING A NEW JOB
85%
1 Work culture and team dynamics claimed they WOULD
GIVE THE MANAGEMENT
2 New challenges and industry exposure
HEADS UP before their
official resignation
3 Maximisation of skills and abilities
4 Mentorship and leadership capabilities

96%
5 Monetary benefits would give HONEST
REASONS for leaving

Customer Service
Top 3 hiring trends
1. Businesses are 2. Sales continues 3. Hiring
demand is high
relocating their call to face candidate in the SaaS space,
centre teams back to shortage, especially particularly for customer
Australia to improve among the Millennial success specialist roles.
overall customer service and Generation Z
quality. employees.
Top industries
Industrial & Fast Moving Business Services Financial Services

Manufacturing Consumer Goods
(FMCG)
Trending skills
Digital Webchat and
customer service online customer Workforce
centre set-up and service channel planning
management management
Roles in demand
2-3%
Customer Service Representative
Customer Care Representative
average salary increase
Customer Service Coordinator when switching jobs
within similar industries
Customer Service Manager

Repair Coordinator

Customer Service Salary Tables
Account Management
Permanent Roles
Base salary range for 12 months (AUD’000)
(Excluding superannuation)
Role Min Median Max
Account Executive 60 66 75
Account Manager 60 70 80
Customer Success Consultant 60 65 70
Partner Success Manager 65 70 75
Temporary Roles
Role Min Median Max
Account Manager 60 70 80
Customer Service Officer 54 58 62

Call Centre
Permanent Roles
Role Min Median Max
Junior Customer Care Specialist 51 52 55
Junior Customer Service Specialist 48 53 58
Customer Care Representative 40 50 60
Junior Customer Service Representative 45 53 60
Customer Service Coordinator 50 55 60
Customer Solutions Representative 50 55 60
Member Services Consultant 50 55 60
Client Service Associate 50 57 60
Member Care Officer 55 57 60
Call Centre Representative 40 52 65
Client Service Officer 50 55 65
Customer Care Consultant 50 55 65
Claims Administrator 55 60 65
Customer Service Representative 40 55 70
Customer Service Specialist 60 65 70
Junior Sales Consultant 45 50 55
Sales Consultant 48 53 58
Lead Generation Consultant 45 52 60
Repair Coordinator 55 60 65
Sales and Service Representative 55 60 65
Scheduling Officer 60 67 75
Service Coordinator 60 70 80
Senior Customer Care Representative 55 57 60
Contact Centre Team Leader 65 67 70
Customer Service Manager 70 80 100

Temporary Roles
Role Min Median Max
Customer Service Agent 51 52 58
Junior Customer Service Specialist 47 53 58
Service Associate 47 53 58
Customer Service Operator 50 55 58
Customer Care Consultant 54 56 58
Junior Customer Service Consultant 45 52 60
Customer Service Consultant 50 55 60
Senior Customer Service Representative 50 55 60
Customer Service and Sales 50 55 60
Customer Service Administrator 58 60 62
Order Processing Officer 50 55 60
Customer Relations Officer 51 53 54
Customer Call Centre 50 55 60
Consumer Support Specialist 45 54 62
Consumer Affairs Executive 51 62 72
Call Centre Agent 52 57 62

Customer Facing
Permanent Roles
Role Min Median Max
Junior Sales Executive 45 50 55
Assistant Centre Manager 50 55 60
Customer Experience Host 50 52 55
Team Support Manager 53 56 63
Field Collections Officer 55 62 65
Client Relationship Manager 60 65 70
Field Collections Representative 65 67 70
Temporary Roles
Role Min Median Max
Customer Service Team Leader 60 67 75

Inbound Customer Service

Permanent Roles
Role Min Median Max
Junior Customer Service Officer 40 43 45
Customer Resolutions Officer 40 51 57
Client Services Representative 44 75 90
Client Support Officer 45 48 50
Claims Officer 45 62 80
Online Customer Service Representative 45 50 55
Client Services Coordinator 50 55 60
Inbound Sales Consultant 50 57 65
Service Representative 50 60 70
Senior Sales Consultant 55 58 62
Client Service Administrator 55 57 60
Customer Care Specialist 55 57 60
Customer Claim Coordinator 55 60 65
Customer Support Officer 55 57 60
Repair Coordinator 55 60 65
Service and Support Representative 55 65 75
Customer Sales Representative 60 65 70
Customer Service Associate 60 65 70
Customer Support Specialist 70 75 80
Customer Service Supervisor 80 90 100

Temporary Roles
Role Min Median Max
Call Centre Agent 41 52 62
Call Centre Representative 52 53 54
Claims Officer 50 55 60
Client Service Officer 52 57 62
Customer Care Officer 52 60 72
Customer Solutions Representative 50 52 60
Senior Customer Service Administrator 70 85 90
Outbound Customer Service

Permanent Roles
Role Min Median Max
Client Coordinator 50 52 60
Client Relationship Manager 60 65 70
Customer Contact Representative 50 55 60
Senior Collections Officer 55 57 60
Service Representative 50 53 55
Telemarketer 55 60 70
Telemarketer Team Leader 70 80 85

Temporary Roles
Role Min Median Max
Junior Business Development Manager 60 70 80
Sales and Customer Service 50 52 55
Telemarketer 55 57 58
Inbound and Outbound Sales

Permanent Roles
Role Min Median Max
Business Development Executive 50 55 60
Contact Centre Representative 55 62 70
Business Development Consultant 55 60 65
Outbound Sales Consultant 55 60 65
Junior Account Executive 40 60 70
Sales Officer 55 65 75
Sales Representative 55 65 75
Temporary Roles
Role Min Median Max
Media and Sales Representative 55 60 65
Sales and Customer Service 50 55 60
Telesales Consultant 55 60 65

Sales Administration & Support

Permanent Roles
Role Min Median Max
Business Support Coordinator 45 47 55
Client Services Coordinator 55 57 60
Sales Administrator 50 55 60
Customer Support Specialist 60 62 65
Sales Support Administrator 55 58 60
Sales Support Officer 50 62 75
Sales Support Specialist 50 58 66
Temporary Roles
Role Min Median Max
Corporate Account Specialist 60 62 65

Order & Loan Processing

Permanent Roles
Role Min Median Max
Customer Support Representative 45 52 60
Client Service Administrator 50 55 60
Customer Service Advisor 50 55 60
Customer Operations Specialist 50 55 60
Sales Support Officer 50 55 60
Order Processing Specialist 55 57 60
Consumer Care Specialist 55 57 60
Order Processor 57 58 60
Customer Service & Order Processing 45 55 65
Customer Support Officer 50 57 65
Order Management Representative 55 60 65
Loan Processor 57 64 70
Loan Processing and

57 64 70
Customer Relations Officer

Temporary Roles
Role Min Median Max
Client Sales and Service 45 50 55
Customer Service and Order Administrator 52 61 75
Order Processor 50 55 62
Scheduling Coordinator 50 55 60
Sales Support
Permanent Roles
Role Min Median Max
Business Sales Associate 55 57 60
Junior Sales Support Officer 45 47 50
Sales and Service Coordinator 50 60 65
Temporary Roles
Role Min Median Max
Sales Support Specialist 47 57 66

Supervisors & Team leaders

Permanent Roles
Role Min Median Max
Senior Customer Service Representative 58 62 65
Quality Assurance (QA) Team Leader 65 73 80
Contact Centre Manager 80 90 100
Customer Service Supervisor 80 82 85
Customer Service Team Leader 65 79 95
Customer Support Team Leader 85 90 95
Sales Manager 80 85 90
Sales Support Team Leader 75 77 80
Senior Claims Officer 80 100 130
Director of Customer Service 140 160 180
Head of Customer Service 140 185 200
Temporary Roles
Role Min Median Max
Customer Care Manager 90 95 100

Finance & Accounting
Top 3 hiring trends
1. Hiring demand is 2. Business partnering 3. Returning accounts
high across Fast skills are required at payable and receivable
Moving Consumer all levels from small talent from overseas
Goods (FMCG), technology start-ups is driving demand for
education, healthcare, to large conglomerate candidates of such
infrastructure and companies. expertise.
technology.
Top industries
Aged Care Consumer Products Technology Business Services
Trending skills
Versatility
Expertise in across different
Specialisation
payroll areas of
accounts
Roles in demand
4-6%
Payroll Manager
Management Accountant
Payroll Officer when switching jobs
Credit Controller
Accounts Receivable Officer

Finance & Accounting Salary Tables
Accounts Payable
Permanent Roles
Role Min Median Max
Accounts Payable Officer 55 60 70
Senior Accounts Payable Officer 65 75 85
Accounts Payable Manager 80 110 130
Temporary Roles
Role Min Median Max
Accounts Payable Officer 60 65 75
Senior Accounts Payable Officer 70 80 90
Accounts Payable Manager 85 115 135
Accounts Receivable & Credit

Permanent Roles
Role Min Median Max
Accounts Receivable Officer 60 65 75
Senior Accounts Receivable Officer 65 75 85
Accounts Receivable Manager 90 120 150
Billings Officer 60 65 75
Credit Controller 60 70 80
Credit Manager 90 120 150
Temporary Roles
Role Min Median Max
Accounts Receivable Officer 65 70 80
Accounts Receivable Manager 95 125 155
Billings Officer 65 70 80
Credit Controller 65 75 85
Credit Manager 95 125 155

Payroll
Permanent Roles
Role Min Median Max
Payroll Officer 65 75 90
Senior Payroll Officer 75 90 100
Payroll Manager 90 120 150
Temporary Roles
Role Min Median Max
Payroll Officer 70 80 95
Senior Payroll Officer 80 95 105
Payroll Manager 95 125 155
Bookkeeping
Permanent Roles
Role Min Median Max
Bookkeeper 60 75 90
Company Accountant 80 90 100
Temporary Roles
Role Min Median Max
Bookkeeper 65 80 100
Company Accountant 85 95 105

Business Intelligence (BI) & Analytics

Permanent Roles
Role Min Median Max
Junior Analyst 70 75 85
Pricing Analyst 70 85 100
Senior Pricing Analyst 90 110 125
BI Analyst 110 120 135
Senior BI Analyst 130 140 150
BI and Analytics Manager 135 145 160
Sales Analyst 80 100 120
Temporary Roles
Role Min Median Max
Junior Analyst 75 80 90
Pricing Analyst 75 90 105
Senior Pricing Analyst 95 115 130
BI Analyst 115 125 140
Senior BI Analyst 135 145 155
BI and Analytics Manager 140 150 165
Sales Analyst 90 105 125

Audit & Assurance

Permanent Roles
Role Min Median Max
Auditor 65 70 80
Senior Auditor 75 85 95
Audit Manager 90 100 110
Senior Audit Manager 110 120 130
Audit & Assurance Director 150 165 180
Temporary Roles
Role Min Median Max
Auditor 70 75 85
Senior Auditor 80 90 100
Audit Manager 95 105 115
Senior Audit Manager 115 125 135
Audit & Assurance Director 155 170 200
Financial Accounting
Permanent Roles
Role Min Median Max
Graduate Accountant 50 60 65
Assistant Accountant 60 70 75
Financial Accountant 80 85 95
Senior Financial Accountant 95 110 120
Financial Accounting Manager 130 145 155
Head of Financial Accounting 160 175 190
Fixed Asset Accountant 80 90 95
Systems Accountant 95 110 130
Revenue Accountant 90 100 110
Group Accountant 120 130 140

Temporary Roles
Role Min Median Max
Graduate Accountant 55 65 70
Assistant Accountant 65 75 80
Financial Accountant 85 90 100
Fixed Asset Accountant 85 95 100
Revenue Accountant 95 120 125
Group Accountant 125 135 145
Systems Accountant 100 115 135
Senior Financial Accountant 100 120 140
Financial Accounting Manager 135 150 160
Head of Financial Accounting 165 180 195
Cost Accounting
Permanent Roles
Role Min Median Max
Cost Accountant / Site Accountant 85 95 105
Senior Cost Accountant 95 105 150
Plant Finance Manager 120 140 160
Manufacturing Financial Controller 155 165 200
Temporary Roles
Role Min Median Max
Cost Accountant / Site Accountant 90 100 110
Senior Cost Accountant 110 115 155
Plant Finance Manager 135 150 165
Manufacturing Financial Controller 160 170 200

Management Accounting
Permanent Roles
Role Min Median Max
Management Accountant 80 90 100
Senior Management Accountant 100 110 120
Temporary Roles
Role Min Median Max
Management Accountant 85 95 105
Senior Management Accountant 105 115 125
Project Accounting
Permanent Roles
Role Min Median Max
Project Accountant 105 115 125
Senior Project Accountant 135 140 150
Temporary Roles
Role Min Median Max
Project Accountant 110 120 130
Senior Project Accountant 135 145 155

Fund & Custodial Services

Permanent Roles
Role Min Median Max
Fund Accountant 95 105 115
Senior Fund Accountant 110 120 140
Temporary Roles
Role Min Median Max
Fund Accountant 100 110 120
Senior Fund Accountant 115 125 145
Financial Planning & Analysis (FP&A)

Permanent Roles
Role Min Median Max
FP&A Analyst 95 110 120
Senior FP&A Analyst 115 120 150
Reporting Manager 130 145 155
FP&A Manager 160 180 200
Head of FP&A 190 220 240
Temporary Roles
Role Min Median Max
FP&A Analyst 100 115 125
Senior FP&A Analyst 120 135 155
Reporting Manager 135 150 160
FP&A Manager 165 185 205
Head of FP&A 195 225 245

Strategy, Corporate Finance, Mergers &

Acquisitions (M&A)
Permanent Roles
Role Min Median Max
Strategy Analyst 95 105 125
Strategy Manager 125 135 155
Senior Manager / Director 165 185 205
Temporary Roles
Role Min Median Max
Strategy Analyst 100 110 130
Strategy Manager 130 140 160
Senior Manager / Director 170 190 210
Internal Audit & Controls

Permanent Roles
Role Min Median Max
Internal Auditor 80 95 100
Senior Internal Auditor 105 115 125
Internal Audit Manager 125 145 160
Head of Internal Audit 170 190 220
Temporary Roles
Role Min Median Max
Internal Auditor 85 100 105
Senior Internal Auditor 110 120 130
Internal Audit Manager 130 150 165
Head of Internal Audit 175 195 225

Risk Management
Permanent Roles
Role Min Median Max
Risk Analyst 80 90 100
Senior Risk Analyst 110 115 125
Risk Manager 125 135 155
Temporary Roles
Role Min Median Max
Risk Analyst 85 95 105
Senior Risk Analyst 115 120 130
Risk Manager 135 145 160
Project Management & Transformation

Permanent Roles
Role Min Median Max
Finance Project Manager 120 150 180
Transformation Finance Manager 145 170 200
Head of Transformation 180 225 275
Temporary Roles
Role Min Median Max
Finance Project Manager 125 155 185
Transformation Finance Manager 150 175 205
Head of Transformation 185 255 285

Senior Management
Permanent Roles
Role Min Median Max
Group Financial Controller 110 145 170
Head of Financial Accounting / Controlling 120 155 175
Head of FP&A 175 195 220
Head of Commercial 190 220 250
Finance Director / Head of Finance 180 215 255
Head of Strategy 180 210 250
Chief Financial Officer 250 350 380
Temporary Roles
Role Min Median Max
Group Financial Controller 165 185 220
Head of Financial Accounting / Controlling 170 195 250
Finance Director / Head of Finance 185 220 265
Head of Commercial 195 230 260
Head of FP&A 180 200 225
Head of Strategy 185 220 260
Chief Financial Officer 260 360 400
Tax
Permanent Roles
Role Min Median Max
Graduate Tax Accountant 55 60 70
Tax Accountant 70 85 90
Senior Tax Accountant 90 100 115
Tax Manager 145 160 175
Tax Director 180 195 215

Temporary Roles
Role Min Median Max
Graduate Tax Accountant 60 65 75
Tax Accountant 80 90 95
Senior Tax Accountant 95 105 120
Tax Manager 150 165 180
Tax Director 190 200 225
Treasury
Permanent Roles
Role Min Median Max
Treasury Accountant 95 115 110
Treasury Manager 140 160 220
Temporary Roles
Role Min Median Max
Treasury Accountant 100 120 125
Treasury Manager 145 165 225

Logistics
Top 3 hiring trends
1. Companies continue 2. Companies are now 3. Automation continues
to experience greater investing more in safety to provide greater
integration with third- and health management performance data and
party logistics providers. systems to reduce better accuracy in terms
injuries and illnesses. of operations.
Top industries
Industrial & Transport Engineering Waste Management

Manufacturing
Trending skills
Cross-
Automated functional skills
warehouse and Digital adaptable within
greater ERP tracking Transport &
experience Distribution
industries
Roles in demand
15-20%
Boiler Maker / Welder
Forklift Operator
Machine Operator when switching jobs
Truck Driver
Fitter

Logistics Salary Tables

Role Min Median Max
Dispatch Coordinator 45 50 60
Batch Maker 50 55 65
Storeman 55 65 70
Forklift Operator 60 65 70
Truck Driver 75 90 120
Technician 75 90 120
Warehouse Assistant 50 55 60
General Labourer 50 55 65
Production Worker 50 55 65
Machine Operator 55 60 75
Pick Packer 55 60 70
Forklift Operator 65 75 80
Storeman 65 75 80
Truck Driver 85 100 130
Technician 85 100 130

Office Support
Top 3 hiring trends
1. Office support industry 2. Healthcare, education and 3. Executive assistants
continues to demand property / construction are increasingly
talent with broader and experienced the highest seeking business
more diverse skill sets. hiring demand in the last partnership and process
year. improvement roles.
Top industries
Business Services Property & Financial Services Healthcare &

Construction Pharmaceutical
Trending skills
Cross-functional Ability to Aptitude for

experiences multitask learning
Roles in demand
9%
Receptionist
Executive Assistant
Personal Assistant when switching jobs
Office Manager
Team Assistant

Office Support Salary Tables
Administrator
Permanent Roles
Role Min Median Max
Administration Assistant 50 55 75
Administration Officer 50 60 75
Administration Coordinator 50 60 70
Administrator 50 60 80
Administration Manager 65 75 85
Business Support Coordinator 60 65 75
Business Administrator 50 65 80
Data Entry Clerk 50 52 55
Data Entry Officer 50 52 55
Data Administrator 50 55 65
Temporary Roles
Role Min Median Max
Administration Assistant 60 65 85
Administration Officer 55 70 85
Administration Coordinator 60 70 80
Administrator 60 70 90
Senior Administrator 60 70 83
Business Administrator 55 70 85
Contracts Administrator 65 70 75
Data Entry Administrator 55 60 70
Service Administrator 50 55 70

Executive Assistant
Permanent Roles
Role Min Median Max
Junior Executive Assistant 50 65 90
Executive Assistant 85 90 95
Senior Executive Assistant 95 100 120
Personal Assistant 60 70 85
Temporary Roles
Role Min Median Max
Junior Executive Assistant 55 70 95
Executive Assistant 90 95 100
Senior Executive Assistant 100 110 130
Personal Assistant 65 75 90
Secretary 70 75 85
Human Resources (HR) Administration

Permanent Roles
Role Min Median Max
HR Administrator 60 65 70
Temporary Roles
Role Min Median Max
HR Administrator 70 75 80
Recruitment Administrator 55 60 70

Legal Secretary
Permanent Roles
Role Min Median Max
Junior Legal Assistant 45 55 65
Legal Assistant 60 70 85
Senior Legal Assistant 70 80 95
Legal Secretary 60 70 80
Paralegal 50 60 65
Temporary Roles
Role Min Median Max
Legal Secretary 70 80 90
Senior Legal Assistant 80 90 100
Company Secretary 130 155 170
Paralegal 60 70 80
Office Manager
Permanent Roles
Role Min Median Max
Office Assistant 45 50 55
Office Coordinator 50 60 75
Office All Rounder 50 60 75
Office Administrator 50 60 75
Senior Office Administrator 60 70 80
Office Manager 65 75 90

Temporary Roles
Role Min Median Max
Office Assistant 50 60 65
Junior Office Manager 54 57 60
Office Manager 70 80 95
Senior Office Manager 90 100 120
Office Administrator 60 70 85
Facilities Manager 75 80 90
Project Administrator
Permanent Roles
Role Min Median Max
Project Administrator 65 75 85
Project Coordinator 60 70 80
Temporary Roles
Role Min Median Max
Project Administrator 70 80 95
Project Coordinator 65 75 85
Project Officer 65 75 85
Grant Support Officer 60 65 70
Site Administrator 60 65 70
Bid and Tender Coordinator 70 75 80

Receptionist
Permanent Roles
Role Min Median Max
Receptionist 45 50 60
Senior Receptionist 60 65 70
Corporate Receptionist 55 60 65
Senior Corporate Receptionist 60 65 80
Temporary Roles
Role Min Median Max
Junior Receptionist 40 50 55
Receptionist 50 55 65
Corporate Receptionist 65 70 75
Sales Administration
Permanent Roles
Role Min Median Max
Senior Sales Administrator 60 65 70
Temporary Roles
Role Min Median Max
Sales Coordinator 55 60 65
Senior Sales Administrator 65 75 80

Team Secretary
Permanent Roles
Role Min Median Max
Team Assistant 65 70 75
Team Administrator 70 75 80
Temporary Roles
Role Min Median Max
Junior Team Assistant 50 55 60
Team Assistant 75 80 85
Senior Team Assistant 70 80 95
Team Administrator 75 85 90
Team Secretary 70 75 80

AUSTRALIA Melbourne - South East
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T +61 2 8221 8100 T +61 3 8616 6200
Sydney - North Shore Brisbane

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Perth
Sydney - West Level 6, Westralia Plaza,
Level 4, 110 George Street 167 St Georges Terrace
Parramatta NSW 2150 Perth WA 6000
T +61 2 8221 8100 T +61 8 9215 9500
Melbourne - CBD Canberra

Level 19, 600 Bourke Street Level 5, 40 Marcus Clarke Street
Melbourne VIC 3000 Canberra ACT 2601
T +61 3 8616 6200 T +61 2 6222 8900
enquiries@pagepersonnel.com.au

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Australia

This year, the salary figures are

2 | Page Personnel Australia Salary Benchmark 2020

Page Personnel Australia Salary Benchmark 2020 | 3

for purpose in the 12.9 million employees. Megatrends such

4 | Page Personnel Australia Salary Benchmark 2020

15% ARE INCLINED TO

54% FORESEE THEMSELVES

60% ARE POSITIVE ABOUT

Page Personnel Australia Salary Benchmark 2020 | 5

of the workforce in Australia feel they

rate their contributions

Accountability PROFESSIONAL DEVELOPMENT

DO COMPANIES LACK DIGITAL ADAPTATION? 42%

6 | Page Personnel Australia Salary Benchmark 2020

1 Mentorship 22% feel they were

A monetary raise was offered

5 TOP CONSIDERATIONS WHEN

4 Mentorship and leadership capabilities

Page Personnel Australia Salary Benchmark 2020 | 7

Industrial & Fast Moving Business Services Financial Services

Customer Service Manager

8 | Page Personnel Australia Salary Benchmark 2020

Role Min Median Max

Customer Success Consultant 60 65 70

Partner Success Manager 65 70 75

Role Min Median Max

Customer Service Officer 54 58 62

Page Personnel Australia Salary Benchmark 2020 | 9

Role Min Median Max

Junior Customer Care Specialist 51 52 55

Junior Customer Service Specialist 48 53 58

Customer Care Representative 40 50 60

Junior Customer Service Representative 45 53 60

Customer Service Coordinator 50 55 60

Customer Solutions Representative 50 55 60

Member Services Consultant 50 55 60

Client Service Associate 50 57 60

Member Care Officer 55 57 60

Call Centre Representative 40 52 65

Client Service Officer 50 55 65

Customer Care Consultant 50 55 65

Customer Service Officer 50 55 65

Customer Service Representative 40 55 70

Customer Service Specialist 60 65 70

Junior Sales Consultant 45 50 55

Lead Generation Consultant 45 52 60

Sales and Service Representative 55 60 65

Senior Customer Care Representative 55 57 60

Contact Centre Team Leader 65 67 70

Customer Service Manager 70 80 100

10 | Page Personnel Australia Salary Benchmark 2020

Role Min Median Max

Junior Customer Service Representative 45 50 55

Customer Service Agent 51 52 58

Junior Customer Service Specialist 47 53 58

Customer Service Operator 50 55 58

Customer Care Consultant 54 56 58

Junior Customer Service Consultant 45 52 60

Customer Service Officer 50 55 60

Customer Service Consultant 50 55 60

Senior Customer Service Representative 50 55 60

Customer Service and Sales 50 55 60