Curriculum Hardware Network Leve IV

Ethiopian TVET-System
CITY GOVERNMENT OF ADDIS ABABA

Technical & Vocational Education and Training
(TVET) Agency
Model Curriculum
Hardware and network servicing

LEVEL - IV
Based on
Ethiopian Occupational Standard (EOS)
Ethiopian TVET System
Model Curriculum_______________________________________________________________________________________
Preface
The reformed Ethiopian TVET-System is an outcome-based system. It utilizes the

needs of the labor market and occupational requirements from the world of work as
the benchmark and standard for TVET delivery. The requirements from the world of
work are analyzed and documented – taking into account international benchmarking
– as Ethiopian Occupational Standards (EOS).
In the reformed Ethiopian TVET-System, Curricula and Curriculum Development

play an important role with regard to quality driven TVET-Delivery. Curricula help to
facilitate the learning process in a way, that learners acquire the set of occupational
competencies (skills, knowledge and attitude) required at the working place and
defined in the Ethiopian Occupational Standards (EOS). Responsibility for
Curriculum Development will be given to the Regional TVET-Authorities and TVET-
Providers.
This curriculum has been developed by a group of experts from different TVET
trainers of private and governmental Institutions / Colleges, Addis Ababa TVET
Agency, and other concerned bodies based on the Ethiopian Occupational Standard
Hardware and Network Servicing. It has the character of a model curriculum and
is an example on how to transform the occupational requirements as defined in the
respective Ethiopian Occupational Standard into an adequate curriculum.
The curriculum development process has been actively supported and facilitated by
City Government of Addis Ababa Technical and Vocational Educational and
Training (TVET) Agency Outcome Based Training Work Process Occupational
Standard and Curriculum Case Team.
Hardware and Network Servicing Version:

Level IV Copyright Info/Author: 2
TVET-Program Design
1.1. TVET-Program Title: Hardware and Network Servicing Level IV
1.2. TVET-Program Description

The Program is designed to develop the necessary knowledge, skills and attitude
of the learners to the standard required by the EOS. The contents of this
program are in line with the Ethiopian Occupational Standard (EOS). Learners
who successfully completed the Program will be qualified to work as a Hardware
and Network Servicing with competencies elaborated in the respective EOS.
Graduates of the Program will have the required qualification to work in the lCT
sector in the field of Hardware and Network Servicing.
The prime objective of this training program is to equip the learners with the
identified competences specified in the EOS. Graduates are therefore expected
to conduct those entire listed competency units in accordance with the
performance criteria described in the EOS.
1.3. TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of
the following units of competence –
ICT HNS4 01 1110 Plan and Organize Work
ICT HNS4 02 1110 Assist with Policy Development for Client
Support
ICT HNS4 03 1110 Build Internet Infrastructure
ICT HNS4 04 1110 Migrate to New Technology
ICT HNS4 05 1110 Determine Maintenance Strategy
ICT HNS4 06 1110 Establish Quality Standards
ICT HNS4 07 1110 Utilize Specialized Communication Skills
ICT HNS4 08 1110 Develop Teams and Individuals

1.4. Duration of the TVET-Program

The Program will have duration of 574 including the on-the-job practice.
1.5. Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification
Framework (NTQF) the qualification of this specific TVET Program is
“Level IV”.
The learner can exit after successfully completing the Modules in one level
and will be awarded the equivalent institutional certificate on the level
completed. The learner can also exit after completing any one learning
module. However, only certificate of attainment or attendance (this is
institutional discretion) will be awarded.
1.6. Target Groups

No special target group is assigned for the Program. Any citizen who meet
the entry requirements and capable of participating in the learning
activities is entitled to take part in the Program.
1.7. Entry Requirements

The prospective participants of this program on are required to possess
the following:
 have completed 10th grade general education
 ability to speak, read and understand English
 computer literate
 physically and mentally healthy
 good moral character
1.8. Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level
technical skills. The mode of delivery is co-operative training. The TVET-
institution and identified companies have forged an agreement to co-
operate with regard to implementation of this program. The time spent by
the learners in the industry will give them enough exposure to the actual
world of work and enable them to get hands-on experience.
The co-operative approach will be supported with lecture-discussion,
simulation and actual practice. These modalities will be utilized before the
learners are exposed to the industry environment.
Organization of in-company training will be either/both industry attachment
or apprenticeship. The 524 hours of the program duration will be spent in-

company training and it will only start after the learner successfully
completed all the modules in this program.

1.9. TVET-Program Structure

Duration
Unit of Competence Module Code & Title Learning Outcomes (In Hours)
 Set objectives 50
ICT HNS4 Plan and ICT HNS4  Plan and
Plan and
01 1110 Organize M01 1110 schedule work
Organize Work
Work activities
 Implement work
plans
 Monitor work
activities
 Review and
evaluate work
plans and
activities
 Review change 75
requests
ICT HNS4 Assist with ICT HNS4 Assist with Policy  Modify system
02 1110 Policy M02 1110 Development for according to
Development
Client Support requested
For Client
changes
Support
 Train on the use
of modified
system
 Meet common 50
Utilize and specific
ICT HNS4 Utilize Specialized communication
07 1110 Specialized ICT HNS4 Communication
07 1110 needs of clients
Communicati Skills and colleagues
on Skills
 Contribute to the
development of
communication
strategies
 Represent the
organization
 Facilitate group
discussion
 Conduct
interview
 Apply existing 166
ICT HNS4 Build Internet Build Internet knowledge and
ICT HNS4
Infrastructure Infrastructure techniques to
03 1110 M 03 1110
technology and
transfer

 Apply functions
of technology to
assist in solving
organizational
problems
 Evaluate new or
upgraded
technology
performance
ICT HNS4 Migrate to ICT HNS4 Migrate to New  Identify selection 83
04 1110 New M 04 1110 Technology tools
Technology  Design
information
literacy program
 Choose the
appropriate
teaching method
and teaching
 Identify and 50
analyze
Determine Determine maintenance
ICT HNS4 ICT HNS4
Maintenance Maintenance needs
05 1110 Strategy M05 1110 Strategy  Develop service
level agreements
 Formulate
maintenance
strategy
 Define client and
supplier
processes and
standards
 Establish quality 50
specifications for
ICT HNS4
Establish Establish Quality service
ICT HNS4
Quality Standards  Identify hazards
06 1110 M06 1110
Standards and critical
control points
 Assist in
planning of
quality
assurance
procedures
 Implement
quality
assurance

procedures
 Monitor quality of
work outcome
 Participate in
maintaining and
improving quality
at work
 Report problems
that affect quality
 Provide team 50
Develop ICT HNS4 Develop Teams leadership
ICT HNS4
Teams and and Individuals  Foster individual
08 1110 M 08 1110
Individuals and
organizational
growth
 Monitor and
evaluate
workplace
learning
 Develop team
commitment and
cooperation
 Facilitate
accomplishment
of organizational
goals
*The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.

1.10. Institutional Assessment

Two types of evaluation will be used in determining the extent to which learning
outcomes are achieved. The specific learning outcomes are stated in the
modules. In assessing them, verifiable and observable indicators and standards
shall be used.
The formative assessment is incorporated in the learning modules and form
part of the learning process. Formative evaluation provides the learner with
feedback regarding success or failure in attaining learning outcomes. It
identifies the specific learning errors that need to be corrected, and provides
reinforcement for successful performance as well. For the trainer/facilitator,
formative evaluation provides information for making instruction and remedial
work more effective.
Summative Evaluation the other form of evaluation is given when all the
modules in the unit of competence have been accomplished. It determines the
extent to which competence have been achieved. And, the result of this
assessment decision shall be expressed in the term ‘competent or not yet
competent’.
Techniques or tools for obtaining information about learners’ achievement
include oral or written test, demonstration and on-site observation.
1.11. Trainer’s / Facilitator’s Profile

For this particular TVET Program, trainers / facilitators are expected to have
completed 1st Degree in related fields of studies and have satisfactory practical
experiences or equivalent qualifications.
Other requirements –
 Must have completed Trainer’s Methodology Course II (TM II)
 Must have a good moral character
 Must be physically and mentally fit
 Must have attended relevant training and seminars
 Must have at least 1 year industry experience
1.12. Learning Modules

(See succeeding pages)

LEARNING MODULE Logo of TVET Provider
TVET PROGRAM TITLE: Hardware and Network Servicing level IV

MODULE TITLE: PLANING AND ORGANIZE MODULE CODE: ICT HNS4 01 1110
WORK
NOMINAL DURATION: 50 Hours
MODULE DESCRIPTION: This unit covers the knowledge, skills and attitude
required in planning and organizing work. It may be applied to a small independent
operation or to a section of a large organization.
MODULE CONTENTS:
1. Introduction
1.1. Basic concepts of planning and organization
1.2. Advantages of planning and organization
2. Setting Objectives
2.1. Consistency of objectives
2.2. Stating objectives
2.3. Commitment and support of team members
2.4. Identifying realistic and attainable objectives
3. Planning and scheduling activities
3.1. Identifying and prioritizing activities
3.2. Breaking down tasks
3.3. Determining man power requirements
3.4. Allocation of resources
3.5. Coordinating schedule work activities
3.6. Construct the detail of operation
4. Work Plan
4.1. Identifying work methods
4.2. Selecting monitoring and evaluation
4.3. Determining feedback mechanism
4.4. Reviewing and agreeing
4.5. Evaluating recommended changes to the plan
4.6. Finalizing plan
LEARNING METHODS:
Discussion
Lecture
Group assignment

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Set objectives
Objectives are consistent with and linked to work activities in
1.1
accordance with organizational aims
1.2 Objectives are stated as measurable targets with clear time frames
1.3 Support and commitment of team members are reflected in the
objectives
1.4 Realistic and attainable objectives are identified
LO2. Plan and schedule work activities
2.1 Tasks/work activities to be completed are identified and prioritized as
directed
2.2 Tasks/work activities are broken down into process in accordance
with set time frames and achievable components
2.3 Manpower requirements are determined in accordance with volume of
task/work activities
2.4 Resources are allocated as per requirements of the activity
2.5 Schedule of work activities is coordinated with personnel concerned
2.6 Road structure construction plan detailed the sequence of operation
and location of joints in accordance with contract specifications and
job requirements.
LO3. Finalize work plan
3.1 Work methods and practices are identified in consultation with
personnel concerned
3.2 Monitoring and performance evaluation are identified and agreed upon
3.3 Feedback mechanism is determined and agreed upon
3.4 Plan is reviewed, agreed by appropriate personnel, finalized and
presented for approval
3.5 Recommended changes to the plan are evaluated for inclusion
3.6 Plan is finalized incorporating acceptable changes and in accordance
with the standard format

Annex: Resource Requirements

(Module Code and Title)
Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Learner)
A. Learning Materials
1. Reference Books 1:10
To be prepared
2. Handouts 1:1
by the trainer.
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:25
2. Library 1
3. Lecture Room 1:25
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors

TVET PROGRAM TITLE: Hardware and Network Servicing level IV

MODULE TITLE Assist with Policy
Development for Client MODULE CODE: ICT HNS4 02 1110
Support
NOMINAL DURATION: 75
MODULE DESCRIPTION: This unit covers the knowledge, skills and attitude
required to receive, review and carry out change requests, while utilizing a change
management system according to client requirements.
MODULE CONTENTS:
1. change request
1.1. receiving and documented request
1.2. gathering of system data
1.3. organize relevant information
1.4. examining system data
2. system modification
2.1. identify solution to solve problems
2.2. developing recommendations
2.3. planning solutions
2.4. document recommended solutions
3. preparation of training
3.1. prepare training
LEARNING METHODS:
 Discussion
 Lecture
 Group assignment
ASSESSMENT METHOD:
Lo1 Review change requests
1.1 Requests are received and documented for hardware and software changes,

utilizing a change management system and according to organizational help

desk procedures.
1.2 System data are gathered and organized relevant to the change
requests, using available diagnostic tools.
1.3 The proposed changes are reviewed against current and future
business requirements.
1.4 System data are examined, with work team, in order to select
appropriate changes to be carried out.
1.5 Selected changes are discussed and e clarified with client.
LO2 Modify system according to requested changes
2.1 Potential solution is identified to solve problems.
2.2 Recommendations about possible solutions are developed,
documented, ranked and presented to the appropriate person for
decision.
2.3 Implementation and evaluation of solutions are planned.
2.4 Recommended solutions are technically documented and submitted to
appropriate person for confirmation.
LO3 Train on the use of modified system
3.1 Training is prepared to meet the needs of client in using the changed
system.
3.2 Prepared training is delivered appropriately for client


Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Learner)
To be prepared by
2. Handouts 1:1
the trainer.
To be prepared by
3. Manual 1:5
the trainer, MOE
B.
Infrastructure
2. Library 1
1. Stationery Items

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: Build Internet Infrastructure MODULE CODE: ICST HNS4 03 0710
NOMINAL DURATION:166 hrs
MODULE DESCRIPTION: This unit covers the skills, knowledge and attitudes
required to design and implement an infrastructure for internet services
MODULE CONTENTS:
1. Plan and organize internet infrastructures
1.1 Introduction to internet infrastructures
1.2 Identify the required internet infrastructures
1.3 Evaluate internet service
1.4 Identify requirements
4.1 Hardware
4.2 Network
4.3 Security
1.5 Determine internet protocol address (IP)
2. Install and configure internet infrastructures
2.1 Install cable
2.2 Test cable
2.3 Build mail server
2.4 Test mail server
2.5 Install work station software
2.6 configure work station software
2.7 configure
2.7.1 Domain name
2.7.2 IP address
3. Install And configure to create link
3.1 Data base
3.2 Document
3.3 File
4. Test Security and internet access
4.1 Test security access level
4.2 Monitor and evaluate
4.2.1 Capability
4.2.2 reliability
5. Ensure user account

5.1 Verify user settings

5.2 Display legal notices
6. Manage and support Internet

6.1 Identify Internet Management tools
6.1.1 Active directory
6.1.2 Net Profile switch
6.2 Monitor the internet
6.2.1 Traffic
6.2.2 Content access
6.2.3 Hits
6.2.4 Appropriateness of broad casts
6.3 Optimize Internet Performance
LEARNING METHODS:
 Discussion
 Lecture
ASSESSMENT METHOD:
L01. Plan and design internet infrastructure
1.1 Internet infrastructure is selected in line with business and end-user
requirements, within budget limitations.
1.2 The internet service is evaluated for satisfactory performance and
confirmed that the service meets business and end-user
requirements.
1.3 Hardware, software, network and security requirements are
ensured in accordance with agreed business and end-user
specifications.
1.4 Internet protocol address allocation is determined based on the
number of addresses needed.
LO2 Install and configure internet infrastructure and services
2.1 Cables is installed and tested where appropriate according to the
standard.
2.2 Mail servers is built and tested when needed.
2.3 Workstation software is installed and configured to access services

2.4 Necessary hardware and software is installed to connect the internet to

intranets or network if required.
2.5 Domain names and internet protocol addresses is configured to make
internet access possible.
2.6 Software is set up to provide services as required.
2.7 Software is installed and configured that provides internet links with
existing databases, documents and files.
LO3. Test security and internet access
3.1 Security access levels is tested and verified based on security policy.
3.2 Capability and reliability of security systems is monitored and
evaluated based on security policy.
3.3 Changes are made to system to ensure protection against known and
potential threats.
LO4
4.1 User settings are verified to ensure that they conform to security
policies.
4.2 Legal notices are displayed at appropriate locations for system users.
4.3 Passwords are checked in accordance with business policies and
verified with software utility tools.
Lo5 Manage and support internet
5.1 Management is assisted in developing procedures and policies for
maintaining the internet infrastructure.
5.2 Management tools are obtained, installed and used to assist in internet
administration.
5.3 Traffic, appropriateness of broadcasts, content access and hits are
monitored over the internet.
5.4 Internet performance is optimized in accordance with business need.


Ite Recommended
Description/ Quan
m Category/Item Ratio
Specifications tity
No. (Item: Learner)
To be prepared
2. Handouts 1:1
by the trainer.
To be prepared
MOE
B.
Infrastructure
2. Library 1
1. Stationery Items


MODULE TITLE: Migrate to New Technology MODULE CODE: ICT HNS4 04 0710
NOMINAL DURATION:83hrs
required in using new or upgraded technology
MODULE CONTENTS:
1. Being aware of hardware/software technologies currently available and
their
capabilities, features, functions, requirements, etc;
1.1 Hardware reviews
1.2 Software reviews
1.3 contacts
2. Being aware of the organizations information needs;
2.1 Organizational goals
2.2 Information system goal
2.3 Day to day(worker) user information requirements
2.4 Overall control (boss) user information requirements
3. planning what and how better hardware/software could replace existing
technology With the min of “fuss”
3.1 Present alternative for review with cost benefit for each
3.2 Promote input from all level of organization
4. Implement new hardware/software to enhance productivity and efficiency ;
4.1 phased
4.2 trial
4.3 cut over
4.4 parallel
5. evaluation
5.1 criteria used for evaluation .that is up on what basis do we measure
it as good or bad or whatever
5.2 Strategies used to evaluate , that is ,what means do we use test it is
good or bad or whatever.

LEARNING METHODS:
 Discussion
 Lecture
ASSESSMENT METHOD:
L01. Apply existing knowledge and techniques to technology and transfer
1.1 Situations are identified where existing knowledge can be used as the
basis for developing new skills.
1.2 New or upgraded technology skills are acquired and used to enhance
learning.
1.3 New or upgraded equipment are identified, classified and used
where appropriate, for the benefit of the organization.
LO2. Apply functions of technology to assist in solving organizational problems
2.1 Testing of new or upgraded equipment is conducted according to
the specification manual.
2.2 Features of new or upgraded equipment are and software applied
within the organization
2.3 Features and functions of new or upgraded equipment is used for
solving organizational problems
2.4 Sources of information is accessed and used relating to new or
upgraded equipment
LO3. Evaluate new or upgraded technology performance Feedback from
individuals or teams is used to identify and implement improvements in future
learning arrangements
3.1 New or upgraded equipment is evaluated for performance, usability
and against OHS standards.
3.2 Environmental considerations are determined from new or
upgraded equipment.
3.3 Feedback is sought from users where appropriate


Recommended
Item Description/
No. Specifications
(Item: Learner)
To be prepared
2. Handouts 1:1
by the trainer.
To be prepared
MOE
B.
Infrastructure
2. Library 1
1. Stationery Items


MODULE TITLE: Determine Maintenance
Strategy MODULE CODE: ICT HNS4 05 0710
NOMINAL DURATION:50hrs
required to determine and operationalize maintenance strategies and supporting
processes to achieve continuity of IT operations and business functions.
MODULE CONTENTS:
1.Maintenance needs
1.1 Identifying risk to business
1.2 Reviewing system architecture
1.3 Conducting equipment and or software audit
1.4 Identify warranty status of equipments
1.5 Identifying critical components and/or software’s
1.6 Documenting identified risks and problems
1.7 Developing recommended maintenance solutions
2. Develop service level agreements
2.1 Determining requirements of the client
2.2 Preparing Service-level agreement
3. Formulate maintenance strategy
3.1 Examining maintenance options
3.1.1Against
3.1.1.1 Cost
3.1.1.2 business and service-level agreements
3.2 Identifying a specific maintenance strategy
3.3 Creating preventative maintenance schedule
3.4 Documenting The recommended maintenance procedures
4. Define client and supplier processes and standards
4.1 Creating report procedures
4.2 Determining report time standard
4.3 creating Escalation procedures
4.4 set-up Help desk or other support function

LEARNING METHODS:
 Discussion
 Lecture
ASSESSMENT METHOD:
LO1 Identify and analyze maintenance needs
1.1 Risks to business continuity are identified due to system malfunction
including quantification of possible loss
1.2 Systems architecture and configuration documentation are
reviewed for currency.
1.3 Equipment and/or software audit are conducted if appropriate
information is not available
1.4 Warranty status of components and/or software according to
vendor, project or organizational requirements are determined and
documented
1.5 Critical components and/or software and document
recommendations are identified regarding possible service arrangements
1.6 Identified risks and problems are documented.
1.7 Recommended maintenance solutions are developed to meet
business needs and applied to deal with the client based on the
document
LO2 Develop service level agreements
2.1 The views and requirements of the client are determined in order to
identify maintenance requirements
2.2 Service-level agreement is prepared to match client user and
business requirements
LO3 Formulate maintenance strategy
3.1 Maintenance options are examined against cost constraints, risks to
business continuity and service-level agreements
3.2 A specific maintenance strategy is identified based on cost, business
and service-level agreements requirements
3.3 A preventative maintenance schedule is created based on cost,
business and service-level agreements requirements
3.4 A maintenance strategy is negotiated with client and changes to
service-level agreements are made where necessary

3.5 The recommended procedure is documented for approval from

appropriate person according to organizational requirements
LO4 Define client and supplier processes and standards
4.1 Reporting procedures for service requests are negotiated and
created with client and suppliers
4.2 Response time standards is determined with client and suppliers
4.3 Escalation procedures is created with client and suppliers
4.4 Help desk or other support function is been set-up in accordance with
agreed standards and procedures and in line with industry best

ICT HNS4 05 0710 Determine Maintenance Strategy
Item Recommended Ratio

Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
To be prepared by
2. TTLM 1:1
the Trainer
B. Learning Facilities & Infrastructure
1.Class rooms 1:10
1.
1.


MODULE TITLE: Establishing Quality
MODULE CODE: ICT HNS4 06 1110
Standards
NOMINAL DURATION: 50 hours
MODULE DESCRIPTION:
This unit covers the knowledge, attitudes and skills required in establishing quality system
and standards in the workplace
MODULE CONTENTS:
1. Participate in Maintaining and Improving Quality at Work
1.1 Ensuring quality requirements
2. Identifying non-conformance process Establish Quality Specification for Product
2.1 Identifying market specifications
2.2 Developing specifications
2.3 Documenting specifications
2.4 Introducing specifications
2.5 Updating documentation
3. Identify Hazards and Critical Control Points
3.1 Identifying control points
3.2 Determining the risk
3.3 Documentation
4. Assist in Planning of Quality Assurance Procedures
4.1 Developing procedures
4.2 Minimizing hazards
4.3 Monitoring
5. Implement Quality Assurance Procedures
5.1 Allocating responsibilities
5.2 Preparing instructions
5.3 Orienting quality policy
5.4 Giving in-service training
5.5 Applying federal and regional legislation
6. Monitor Work Quality
6.1 Identifying the requirements
6.2 Inspecting inputs
6.3 Achieving required outcomes
6.4 Monitoring
6.5 Taking corrective actions

6.6 Raising quality issues

7. Report Problems that Affect Quality
7.1 Recognizing quality problems
7.2 Reporting quality problems
LEARNING METHODS:
 Lecture-discussion
MODULE ASSESSMENT:
 Oral questioning
 Written test
LO 1. Establish quality standards
1.1 Quality standard procedures for servicing works are developed and agreed
upon.
1.2 Quality standard procedures are documented in accordance with the
organization policy.
1.3 Standard procedures are introduced to organizational staff / personnel.
1.4 Standard procedures are revised / updated when necessary
LO2. Monitor implementation of quality
2.1 Services delivered are insured to be checked against organization quality
standards and specifications
2.2 Service delivered are insured to be evaluated using the appropriate evaluation
parameters and in accordance with organization standards
2.3 Causes of any identified faults are ensured to be identified and corrective
actions are taken in accordance with organization policies and procedures
LO3 Record information
3.1 Basic information on the quality performance is ensured to be recorded in
accordance with organization procedures
3.2 Records of work quality are ensured to be maintained according to the
requirements of the organization
LO4. Study causes of quality deviations
4.1 Causes of deviations from final outputs or services are ensured to be
investigated and reported in accordance with organization procedures
4.2 Suitable preventive action is recommended based on organization quality
standards and identified causes of deviation from specified quality standards
of final service or output
LO5. Complete documentation

5.1 Information on quality and other indicators of service performance is

ensured to be recorded.
5.2 All service processes and outcomes are ensured to be recorded.
ICT HNS4 06 1110 Establishing Quality Standards
Item Recommended Ratio

Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
To be prepared by
2. TTLM 1:1
the Trainer
B. Learning Facilities & Infrastructure
1. Class rooms 1:10
1.
1.


MODULE TITLE: UTILIZE SPECIALIZED
MODULE CODE: ICT HNS4 07 1110
COMMUNICATION SKILLS
MODULE DESCRIPTION: This unit covers the knowledge, skills and attitudes
required to use specialized communication skills to meet specific needs of internal
and external clients, conduct interviews, facilitate group discussions, and contribute
to the development of communication strategies.
MODULE CONTENTS:
1. Meeting common and specific communication needs of clients and
colleagues
1.1 Identifying and meeting communication needs
1.2 Using different approaches
1.3 Addresses conflicts promptly
2. Contributing to the development of communication strategies
2.1 Developing strategies
2.2 Establishing channel of communication
2.3 Providing coaching
2.4 Maintaining work related network
2.5 Conflict resolution
2.6 Client communication
3. Representing the organization
3.1 Participating in different forums
3.2 Providing clear and timely presentation
3.3 Using media
3.4 Respecting different views
3.5 Consistency of written communication
3.6 Responding inquiries consistently
4. Facilitating group discussion
4.1 Implementing mechanisms for effective group interaction
4.2 Use strategies that encourage group participation
4.3 Setting objectives and agenda
4.4 Providing relevant information
4.5 Undertaking evaluation strategies
4.6 Identifying communication needs of individuals
5. Conducting interview
5.1 Employing communication strategies in interview situation
5.2 Maintaining records
5.3 Using effective communication techniques

LEARNING METHODS:
 Discussion
 Lecture
ASSESSMENT METHOD:
L01. Meet common and specific communication needs of clients and colleagues
1.1Specific communication needs of clients and colleagues are identified
and met
1.2 Different approaches are used to meet communication needs of
clients and colleagues
1.3 Conflict is addressed promptly and in a timely way and in a manner
which does not compromise the standing of the organization
LO2. Contribute to the development of communication strategies
2.1 Strategies for internal and external dissemination of information are
developed, promoted, implemented and reviewed as required
2.2 Channels of communication are established and reviewed regularly
2.3 Coaching in effective communication is provided
2.4 Work related network and relationship are maintained as necessary
2.5 Negotiation and conflict resolution strategies are used where required
2.6 Communication with clients and colleagues is appropriate to individual
needs and organizational objectives
LO3. Represent the organization
When participating in internal or external forums, presentation is
3.1
relevant, appropriately researched and presented in a manner to
promote the organization
3.2 Presentation is clear and sequential and delivered within a
predetermined time
3.3 Utilize appropriate media to enhance presentation
3.4 Differences in views are respected
3.5 Written communication is consistent with organizational standards
3.6 Inquiries are responded in a manner consistent with organizational
standard
LO4. Facilitate group discussion
4.1 Mechanisms which enhance effective group interaction is defined
and implemented
4.2 Strategies which encourage all group members to participate are used
routinely

Objectives and agenda for meetings and discussions are routinely set
4.3
and followed
4.4 Relevant information is provided to group to facilitate outcomes
4.5 Evaluation of group communication strategies is undertaken to promote
participation of all parties
4.6 Specific communication needs of individuals are identified and
addressed
LO5. Conduct interview
5.1A range of appropriate communication strategies are employed in
interview situations
5.2 Records of interviews are made and maintained in accordance with
organizational procedures
5.3 Effective questioning, listening and nonverbal communication
techniques are used to ensure that required message is
communicated


Recommended
Item Description/
No. Specifications
(Item: Learner)
To be prepared
2. Handouts 1:1
by the trainer.
To be prepared
MOE
B.
Infrastructure
2. Library 1
1. Stationery Items


MODULE TITLE: DEVELOP TEAMS AND MODULE CODE: ICT HNS4 08 1110
INDIVIDUALS
required to determine individual and team development needs and facilitate the
development of the workgroup.
MODULE CONTENTS:
1. Provide team leadership
1.1 Identifying learning and development needs
1.2 Developing learning plan
1.3 Identifying individuals
1.4 Collecting feedback
2. Monitor and evaluate work place learning
2.1. Identifying feedback
2.2. Assessing outcomes and performance
2.3. improving modifications to learn plan
2.4. maintaining records and reports
3. Develop team commitment and cooperation
3.1. processing open communications
3.2. Reaching at decisions
3.3. Developing mutual concern
4. Facilitate accomplishment of organizational goals
4.1. participating team members
4.2. Developing teams members
4.3. Attaining collaborative efforts
LEARNING METHODS:
 Discussion
 Lecture
ASSESSMENT METHOD:
L01. Provide team leadership
1.1 Learning and development needs are systematically identified and
implemented in line with organizational requirements

Learning plan to meet individual and group training and developmental

1.2
needs is collaboratively developed and implemented
1.3 Individuals are encouraged to self evaluate performance and identify
areas for improvement
1.4 Feedback on performance of team members is collected from
relevant sources and compared with established team learning
process
LO2. Foster individual and organizational growth
2.1 Learning and development program goals and objectives are identified
to match the specific knowledge and skills requirements of competency
standards
2.2 Learning delivery methods are appropriate to the learning goals, the
learning style of participants and availability of equipment and
resources
2.3 Workplace learning opportunities and coaching/ mentoring assistance
are provided to facilitate individual and team achievement of
competencies
2.4 Resources and timelines required for learning activities are identified
and approved in accordance with organizational requirements
LO3. Monitor and evaluate workplace learning
Feedback from individuals or teams is used to identify and implement
3.1
improvements in future learning arrangements
3.2 Outcomes and performance of individuals/teams are assessed and
recorded to determine the effectiveness of development programs
and the extent of additional support
3.3 Modifications to learning plans are negotiated to improve the
efficiency and effectiveness of learning
3.4 Records and reports of competency are maintained within
organizational requirement
LO4. Develop team commitment
4.1Open communication processes to obtain and share information is
used by team
4.2 Decisions are reached by the team in accordance with its agreed
roles and responsibilities
4.3 Mutual concern and camaraderie are developed in the team
LO5. Facilitate accomplishment of organizational goals
5.1 Team members actively participated in team activities and
communication processes
5.2 Teams members developed individual and joint responsibility for their
actions
5.3 Collaborative efforts are sustained to attain organizational goals


Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Learner)
To be prepared
2. Handouts 1:1
by the trainer.
To be prepared
MOE
B.
Infrastructure
2. Library 1
1. Stationery Items

evel SCHOOL Cooperative

Code Course Title TRAINING Hrs training Hrs Total Hrs
ICT ITS1 06 1110 Operating Personal Computer (1) 200 130 330
ICT ITS1 01 1110 Connecting Hardware Peripherals (2) 48 32 80
ICT ITS1 07 1110 Appling Quality Standards(3)
65 65
ICT ITS1 02 1110 Installing Software Application(4) 24 16 40
ICT ITS1 08 1110 Working with Others (5) 32 32
ICT ITS1 03 1110 Recording Client Support Requirements (6) 10 8 18
LEVEL - 1
ICT ITS1 05 1110 Maintaining Equipment and Software Inventory

and Documentation(7) 15 10 25
ICT ITS1 09 1110 Receiving and Responding to Workplace
Communication (8) 32 32
ICT ITS1 04 1110 Protecting Application or System Software (9) 40 26 66
ICT ITS1 10 1110 Demonstrating Work Values (10) 16 16
Civic1 50 50
KAB 60-100 60-100
Sub Total
592- 632 222 814-854
Level SCHOOL Cooperative training

Code Course Title TRAINING Hrs Hrs Total Hrs
ICT HNS3 12 1110
Leading Workplace Communication
32 hrs 0 32 hrs
LEVEL -3
ICT HNS3 01 1110 Gather Data on Business

Requirements 18 hrs 12 hrs 30 hrs
ICT HNS3 02 1110 Determine Best-Fit Topology 108 hrs 72 hrs 180 hrs
ICT HNS3 03 1110 Configure and Administer Server 102 hrs 68 hrs 170 hrs
ICT HNS3 10 1110 Apply Quality Control 32 hrs 0 32 hrs
ICT HNS3 04 1110 Create Technical Documentation 42 hrs 28 hrs 70 hrs
ICT HNS3 05 1110 Monitor and Administer System and 60 hrs 40 hrs 100 hrs
Network Security

ICT HNS3 07 1110 Identify and Resolve Network

Problems 60 hrs 40 hrs 100 hrs
Provide First Level Remote Help Desk
ICT HNS3 06 1110
Support 30 hrs 20 hrs 50 hrs
ICT HNS3 11 1110 Lead Small Teams 32 hrs 0 32 hrs
ICT HNS3 09 1110 Conduct / Facilitate User Training 18 hrs 12 hrs 30 hrs
Monitor Implementation of Work
ICT HNS3 08 1110
plan/Activities 20 hrs 0 20 hrs
Civic 3 50 hrs 50hrs

Sub Total 604 292 896
Total 1877-1917 923 2800-2840
Level SCHOOL TRAINING Cooperative

Code Course Title Hrs training Hrs Total Hrs
LEVEL _
ICT ITS2 01 1110 Access and Use 100

Internet 66 166
ICT ITS2 02 1110 Operate Database
Application
85 56 141
Update and Document

ICT ITS2 03 1110 18
Operational Procedures
12 30
ICT ITS2 04 1110 Administrate Network 72 48 120
and Hardware
Peripherals

ICT ITS2 05 1110 Care for Network and

Computer Hardware 132 88 220
ICT ITS2 06 1110 Implement
Maintenance
Procedures
117 78 195
ICT ITS2 07 1110 Maintain Equipment
and Consumables 39 25 64
ICT ITS2 08 1110 Apply Problem -
Solving Techniques to
Routine Malfunction
54 36 90
2
ICT ITS2 9 1110 Working in Team

Environment
32 32
ICT ITS2 10 1110 Participating in
Workplace
Communication
32 32
Sub Total 681 409 1090
Total 1273-1313 631 1904-1944

In school Cooperative
Course Title Course code training hr training hr Total hr
Utilize Specialized
ICT HNS4 07 0710
Communication Skills 50 50
Plan and Organize Work ICT HNS4 01 0710 50 50
Establish Quality Standards ICT HNS4 06 0710

50 50
LEVEL - 4
Build Internet Infrastructure

ICT HNS4 03 0710
100 66 166

Determine Maintenance Strategy ICT HNS4 05 0710

30 20 50
Assist with Policy Development

ICT HNS4 02 0710 40 35 75
for Client Support
Migrate to New Technology ICT HNS4 04 0710
50 33 83
Develop Team and Individuals ICT HNS4 08 0710

50 50
Civics 3 50 50
SUB TOTAL 470 154 524
Total 2347-2387 1077 3324-3364

Prepared by:
No. Name Work Position College / Institution

1 Akalewelde Mesele Trainer Entoto TVET College
2 Daniel Zegeye Trainer Entoto TVET College
3. Haimanot Adane Network A.A TVET Agency
Administrator
4 Henok Teferi Trainer Entoto Tvet College
5 Mekonen Mulugeta Trainer Entoto TVET College
6 Anley Mulugeta Registrar Entoto TVET
Facilitated by:
No. Name Work Position College
Institution
1 Aneley Mulugeta Registrar Entoto TVET


Curriculum Hardware Network Leve IV

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Curriculum Hardware Network Leve IV

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Ethiopian TVET-System

CITY GOVERNMENT OF ADDIS ABABA

Hardware and network servicing

The reformed Ethiopian TVET-System is an outcome-based system. It utilizes the

In the reformed Ethiopian TVET-System, Curricula and Curriculum Development

Hardware and Network Servicing Version:

1.2. TVET-Program Description

1.3. TVET-Program Learning Outcomes

Hardware and Network Servicing Version:

1.4. Duration of the TVET-Program

1.5. Qualification Level and Certification

1.6. Target Groups

1.7. Entry Requirements

1.8. Mode of Delivery

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

1.9. TVET-Program Structure

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

1.10. Institutional Assessment

1.11. Trainer’s / Facilitator’s Profile

1.12. Learning Modules

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing level IV

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

Annex: Resource Requirements

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing level IV

Hardware and Network Servicing Version:

utilizing a change management system and according to organizational help

Hardware and Network Servicing Version:

Annex: Resource Requirements

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

Hardware and Network Servicing Version:

5.1 Verify user settings

6. Manage and support Internet

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2.4 Necessary hardware and software is installed to connect the internet to

Hardware and Network Servicing Version:

Annex: Resource Requirements

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

Annex: Resource Requirements

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

Hardware and Network Servicing Version:

Hardware and Network Servicing Version:

3.5 The recommended procedure is documented for approval from

Hardware and Network Servicing Version:

Annex: Resource Requirements

ICT HNS4 05 0710 Determine Maintenance Strategy

Item Recommended Ratio

Hardware and Network Servicing Version:

LEARNING MODULE Logo of TVET Provider