Occupational Code: EIS HNS 3

Ministry of Education
Sector: Economic Infrastructure
Sub Sector: Information Technology
Occupation: Hardware and Network Servicing
Level III
Assessor’s Package
The assessment covers the following units of competence:
1. EIS HNS3 01 0811 Gather Data on Business Requirements
2. EIS HNS3 02 0811 Determine Best-Fit Topology
3. EIS HNS3 03 0811 Configure and Administer Server
4. EIS HNS3 04 0811 Create Technical Documentation
5. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
6. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
7. EIS HNS3 07 0811 Identify and Resolve Network Problems
8. EIS HNS3 08 0811 Monitor Implementation of Work plan/Activities
9. EIS HNS3 09 0811 Conduct / Facilitate User Training
10. EIS HNS3 10 0811 Apply Quality Control
11. EIS HNS3 11 0811 Lead Small Teams
12. EIS HNS3 12 0811 Lead Workplace Communication
13. EIS HNS3 13 0811 Improve Business Practice
14. EIS HNS3 14 1012 Maintain Quality System and Continuous Improvement
Processes (Kaizen)
Contents of the Assessor’s Package:
1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials
Methods of Assessment
1. Observation/Demonstration with Interview Question (If necessary)

Assessor’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
 Occupational Code: EIS HNS 3

2. Knowledge assessment (written)

Nature of assessment:
1. Qualification – based
- All units of core competence are included in different practical projects and
the accompanying Oral interviews (For L1 &2) /written assessment (L3-5)
INSTRUCTIONS FOR THE COMPETENCE ASSESSOR
Occupation Hardware and Network Servicing Level III

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational health and
safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the Assessment Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment process
 explain the Qualification or units of competency to be assessed and the evidence to be
collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in the
assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and assessment
process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete the
tasks. Ensure that all tools should be of the same kind and quality

Assessor’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
 Occupational Code: EIS HNS 3

 Administer the assessment in accordance with the outcome-based assessment

methodology
 Give specific instructions to the candidates clearly and slowly and provide each candidate
with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading time and the total time
duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the time
limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment activity and
observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any way
whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability, fairness and
flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills, task
management skills, contingency management skills and job/ role environment skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the units of
competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing the
candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency revealed by
the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the candidate
 Maintain records of the assessment procedures, evidence collected and assessment
outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of competence

Assessor’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
 Occupational Code: EIS HNS 3

EVIDENCE PLAN
Sector Economic infrastructure
Sub-Sector Information Technology
Occupation : Hardware and Network Servicing
Level III
Appropriate Assessment
Assessment Method tool/instrument
Units of competence to be assessed: Obse Outco Knowl written /oral question
rvati me edge using interviews,
on evalu Assess practical exercise
ation ment /demonstration, role
(Oral ) play, simulation
Practical Written
exercise test
Project 1- Configure and Administer Server, and Network Security
EIS HNS3 03 0811 Configure and Administer Server X X X X

EIS HNS3 05 0811 Monitor and Administer Stem and Network X X X X

Security
Project 2- Provide Help Desk Support and Resolve Network problems
EIS HNS3 04 0811 Create Technical Documentation X X X
EIS HNS3 06 0811 Provide First Level Remote Help Desk X X X
Support
EIS HNS3 07 0811 Identify and Resolve Network Problems X X X

Project 3- Gather Business Requirement and Conduct Training

EIS HNS3 01 0811 Gather Data on Business Requirements X X
EIS HNS3 09 0811 Conduct/Facilitate User Training X
EIS HNS3 10 0811 Apply Quality Control X
Knowledge Assessed
EIS HNS3 02 0811 Determine Best-Fit Topology X
EIS HNS3 08 0811 Monitor Implementation of Work X
plan/Activities
Generic competencies:
EIS HNS3 11 0811 Lead Small Teams X X
EIS HNS3 12 0811 Lead Workplace Communication X X
EIS HNS3 13 0811 Improve Business Practice X
EIS HNS3 14 1012 Maintain Quality System and Continuous X
Improvement Processes (Kaizen)

NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of
competence and performance criteria indicated. Underpinning knowledge and skills must also be considered

Assessor’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
Occupational Code: EIS HNS 3

Project Information
Given the necessary tools, equipment and information, you are expected to perform the
following three projects.
The assessor should ask oral questions on which s/he is not satisfied by your performance.
Assessment Venue: Well Equipped Assessment Centre or real work place
Total time for all projects: 5:00 hours
Project 1: Configure and Administer Server, and Network Security
Total time for this project: 3:15 hr
This project involves the installation and configuration of Microsoft Windows Server 2008
and Windows 7.
Competences covered:-
1. EIS HNS3 03 0811 Configure and Administer Server
2. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
Instruction: Under this project the candidate is expected to perform the following three
tasks based on the information provided.
Task 1: Install Operating Systems and Configure Network
Time Allotted: - 1:25hr
Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided.
 Make ready the given computers for new Operating System installation and
configuration.
 Format and Install Windows Server 2008 Operating System on one computer.
 Format and Install Microsoft Windows 7 Operating System on the other
computer; and Install MS Office 2007.
 Install the necessary drivers for both computers.
 Use the following name for the computers:
A. Server PC: MyServer
B. Client PC: Customer1
 Create a Local Area Network by connecting two computers by using Network
address range 192.168.1.2 to 192.168.1.60
 Test the connection between the Server PC and the Client PC using connection
testing commands.
Task 2: Configure Microsoft Windows Server 2008

Time Allotted: - 1:25hr

Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided.

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

 Configure Active directory on the Server PC (MyServer) and create a domain

called COC.org
 Configure DNS.
 Configure and initialize DHCP. (Hint: - Do Not forget to remove Client PC
IP address before to initialize DHCP).
 Join the Client PC to the Domain.
 Create two groups Group1 and Group2.
 Create four users Rute, Husien, Lijalem and Maya.
 Add Rute and Husien to Group1; Lijalem and Maya to Group2.
 Share Printer to Group1.
 Adjust Login hour for Maya from 8:30 AM to 12:00 AM every day.
 Join each user to the domain and show the resource and privilege.

Task 3: Administrate System Security

Time Allotted: - 0:25hr
Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided.
 Apply group policy on the Group 1 that prevents using Backup and Restore
utility
 Apply group policy on Group 2 that prevents from add/remove program
features
Project 2: Provide Help Desk Support and Resolve Network Problems
Total time for this project: 1:00 hr
Competences covered:-
1. EIS HNS3 04 0811 Create Technical Documentation
2. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
3. EIS HNS3 07 0811 Identify and Resolve Network Problems
Instruction: Under this project the candidate is expected to analyze the following cases and
justify the Solution on the provided work sheet.
1. Mr. Solomon is one of the users in the Domain. He wants to install MS Office 2007 on
his PC, but he is unable to install. Recommend the solution.
2. Consider yourself as network technician. Mr. Muktar, one of your clients (domain
member) is unable to login using correct Username and Password on his PC. You are
requested to solve this problem. Recommend the possible solutions.
3. Ms. Nardos, a domain administrator, want to join the Client PC (member of the
domain) automatically. But, the Client PC is unable to join. Recommend the solution.
4. Record the Identified problem and recommended solution(s) for each case on
following table (using pen).
Assessor’s Package for Hardware and Network Servicing Level III
(Qualification Based)
Occupational Code: EIS HNS 3

No Customer Identified Problem Recommended Solution(s)

Name

Project 3: Gather Business Requirement and Conduct Training

Total time for this project: 0:45 hr
Competences Covered:-
EIS HNS3 01 0811 Gather Data on Business Requirements
EIS HNS3 09 0811 Conduct/Facilitate User Training
EIS HNS3 10 0811 Apply Quality Control
Instruction: Under this project the candidate is expected to perform the following two tasks
based on the information provided.
Task 1: Prepare a specifications Paper for desktop computers.
Time Allotted: - 0:15 min

Instruction: Under this task the candidate is expected to propose the specifications of
desktop computers for each customer based on the requirement on the
provided worksheet. (Hint: - Processor, RAM, Hard Disk).
 An Office Secretary needs a computer to be used for word processing.
 A Registrar Officer needs a computer to be used as a Server for organizational
file management.
 A Civil Engineer needs a computer to be used for designing activities by using
software like Arch CAD, Auto CAD.
Task 2: Conduct/Facilitate User Training
Time Allotted: - 0:30 min

Instruction: Under this task the candidate is expected to prepare a training presentation
(Using Microsoft Office Power Point) for end users.
 Prepare one slide for each case of Task 1.
 Deliver Presentation using LCD projector.
Observation Checklist

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

Candidate’s Name:

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

Assessor’s Name:
Occupational Standard: Hardware and Network Servicing _LIII
Unit of Competency: [EIS HNS3 01 0811 EIS HNS3 02 0811 EIS HNS3 03 0811
EIS HNS3 04 0811 EIS HNS3 05 0811 EIS HNS3 06 0811
EIS HNS3 07 0811 EIS HNS3 08 0811 EIS HNS3 09 0811]
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity
to the standard expected in the enterprise.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1: Configure and Administer Server, and Network Security
[EIS HNS3 03 0811 EIS HNS3 05 0811]
Task 1: Install Operating Systems and Configure Network
 Format and Install Windows Server 2008 Operating System on Server PC

 Format and Install Microsoft Windows 7 Operating System on Client PC

 Install MS Office 2007 on Client PC

 Install the necessary drivers for both computers. (NIC is mandatory)

 Create a Local Area Network using two PCs

 Set TCP/IP configuration from the given range

 Ping and test the connectivity

Task 2: Configure Microsoft Windows Server 2008

 Configure Active directory on the Server PC with COC.org domain name

 Configure DNS

 Configure DHCP.

 Initialize DHCP by removing the previous Client PC IP address

 Join the Client PC to the Domain

 Create two groups (Group 1 and Group 2)

 Create four users (Rute, Husien, Lijalem and Maya)

 Add Rute and Husien to Group1

 Add Lijalem and Maya to Group2

 Share Printer to Group1

 Adjust Login hour for Maya from 8:30 AM to 12:00 AM every day

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

 Join each user to the domain and show the resource and privilege

Task 3: Administrate System Security

 Apply group policy on the Group 1 that prevents using Backup and Restore
utility
 Apply group policy on Group 2 that prevents from add/remove program
features
Project 2: Provide Help Desk Support and Resolve Network problems
[EIS HNS3 04 0811, EIS HNS3 06 0811, EIS HNS3 07 0811]
 Check that the candidate does this as follow (using pen).

Identified Problems Recommended Solutions

1. Unable to install MS Office 2007 Ask the Admin to get Privilege of
installing application software
2. Unable to login using correct  Check network connection
Username and Password  Check Username and Password
expire date
 Check the user is disabled or not
3. Unable to join the client PC  Use static preferred DNS Server
automatically to the domain. address
Project 3: Gather Business Requirement, Apply Quality Standard, and Conduct Training [
EIS HNS3 01 0811, EIS HNS3 09 0811, EIS HNS3 10 0811]
Task 1: Prepare a specifications Paper for desktop computers.

 Prepare Highest specification for the Registrar Officer Server PC

 Prepare Medium specification for the Civil Engineer PC;
 Prepare Lowest specification for the Office Secretary PC
Task 2: Conduct/Facilitate User Training
 Prepare presentation slides(three)
 Deliver Presentation using LCD projector
The candidate’s overall performance in the practical project was:
 SATISFACTORY  NOT SATISFACTORY
_______________________________
Name and Signature of Assessor
Materials to be used for Project-1,2,3

Quantity per Item Description Specification

candidate
1 Server Operating system
1 Client Operating System
1 Drivers Pack DVD
1 Drivers Pack DVD
1 Application Programs
UTP Patch cord
2
Microsoft Windows Server 2008 R2
Microsoft Windows 7 Ultimate
Drivers for the Server computer
Drivers for the Client computers
Microsoft Office 2007
Standard straight through, each 2
Metre long, and RJ45 crimped

Tools & Instruments:

Quantity per Item Description Specification

Candidate
1 Server Computer Minimum hardware requirements:

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

2GHZ processor
80 GB Hard Disc Size
2GB RAM
1 Client computer Minimum hardware requirements:
1GHZ processor
80 GB Hard Disc Size
1GB RAM
1 Switch Standard 24 port switch
1 Projector Standard

Note: Materials and tools may be modified by the Assessor, depending on the actual job
performed, and location & the standard installation practices of the country.

Assessor’s Package for Hardware and Network Servicing Level III

(Qualification Based)