Aaron Hedges
446 Afton Drive Middletown, DE 19709
Mobile: 917-873-4052 Email: ASHedges@gmail.com
ACTIVE SECRET CLEARANCE
Overview Over 4 years of successful management, training and leadership experience, working with civilian and military
personnel. A pragmatic and focused individual recognized for “making seemingly impossible situations work.” A
proven and verifiable record for:
Military – Producing higher performance standards among newly recruited Airmen and enhancing overall
productivity during a period of shrinking budgets.
IT – Proficiency in Java, SQL, UNIX, Windows, Microsoft Office, Windows Administration, Active Directory
and Networking. Configuring PC/Macs with static IP addresses, subnets/gateways, updating various third party
software configuration files as necessary. Designed, implemented, secured, and maintained: databases to meet
user requirements for both processing transactions and warehousing; hardware devices and software
applications to meet user requirements. Designed, implemented, tested, debugged, and documented Java
programs using object-oriented design, event-driven programming, exceptions, and recursion, arrays, and data
structures. Based on set parameters, create queries to analyze and extract needed data to create reports for
management evaluation.
Java - Worked on projects using Java EE (Enterprise Edition) to create analyze, design, develop, test, deploy,
and document small- to medium-scale web applications. Also have hands-on projects in Java server pages,
servlets, java script using NetBeans and Java database connectivity were included. Designed, implemented,
tested, debugged, and documented Java programs using object-oriented design, event-driven programming,
exceptions, and recursion, arrays, and data structures. Wrote safe and secure computer programs that focused on
the syntax and semantics and run-time support required.
Customer Service – Personable and efficient technical assistance with customers in multiple sectors (military,
education, corporate) through in-person and remote consultations. High customer satisfaction rate in solving
hardware, software and technical queries and onsite issues. Known for building strong relationships among
customers and clients.
Education University of Maryland, University College, Adelphi, MD
Bachelor of Science Computer and Information Degree March 2015
Professional Experience:
United States Air Force, Andrews Air Force Base, MD 2010 –
Present
Ordinance Equipment Mechanic
Ensure serviceability of Advance Weapon Systems by configuring hardware/software to make sure they are
both up to date and meets Air Force Standards.
Set up and configure test sets/support equipment to ensure missile software readiness.
Use Microsoft Office to create and maintain charts, reports, and accountability documents to ensure
inspections and maintenance of assets is done on time.
Managed and maintain multiple complex technical orders, databases and programs, adhering to Air Force
regulations and maintaining accountability for millions of dollars of assets.
Responsible for oversight of Airmen training, ensured adherence of delivery management procedures, and the
delivery of high value assets through the line delivery process.
Managemen Specific duties and achievements include:
t: Maintain and recondition munitions, munitions-handling equipment and munitions maintenance and storage
facilities.
Maintain and operate personal computers and the Sperry 1100 mainframe used with the Combat Ammunition
System (CAS) to ensure accountability and asset locations are up to date.
Operations Receive, identify, inspect, store, recondition, ship, issue and deliver guided and unguided nonnuclear
& Logistics: munitions.
Maintain, test and assemble guided and unguided nonnuclear munitions.
Transport munitions using forklifts, trucks, tractors, trailers, bomb-lift trucks, cranes, semi-tractor trailers and
special-purpose vehicles.
Etsvets, Aberdeen, MD 2015 - 2016
Computer Programming Specialist II
Wrote code to create, alter or design software programs, or SQL queries (Using Java, SQL, PostgreSQL)
Updated, expended and test programs for errors and fixed the faulty lines of computer code
Converted project specifications and statements of problems and procedures to detailed logical flow charts for
coding into computer language (SQL, Java, PostgreSQL)
Developed and wrote computer programs to store, locate, and retrieve specific documents, data, and
information (SQL, using Microsoft SQL Server Management Studio and pgAdmin for PostgreSQL)
Provided functional and empirical analysis related to the design, development, and implementation of software
systems, including, but not limited to application software, utility software, development software, and
diagnostic software.
Participated in the development of test strategies, devices, and systems.
Verizon, Silver Spring, MD 2014 –
2015
Fiber Analyst
Created and maintained java program to track employee completed and future planned trainings (Java)
Use object-oriented programming languages, as well as client/server applications development processes and
multimedia and Internet technology to optimize troubleshooting capabilities.
Troubleshot and provided remote assistance to customers for questions regarding order status and service
activation support, including PC and home router configuration and email/internet applications.
Created trouble tickets to document each customer interaction, providing ticket resolution and closeout when
possible. Also provided customers with ticket status upon request.
Performed root cause analysis based on user reported issues.
Operated a PC/data terminal to maintain status of service orders and trouble tickets in various operation
databases.
Prioritized and assigned trouble tickets and service orders to appropriate installation and repair technicians;
process closeout information from those departments.
Coordinated dates, times and access arrangements associated with resolving customer service order fallout and
trouble tickets.
BTI Security, Reston, VA 2012 -2013
Security Guard
Pro-actively ensured the protection of contractor’s property and assets, completing inspections, verifying
credential and documenting visitors, while creating a safe and comfortable working environment for
employees and visitors.
Performed routine security checks throughout the building for periods of time, noting anything out of the
ordinary and responding to emergency situations as they arose.
Documented all incidents in daily logs using Microsoft Office, which were then routed to building supervisors.
Office Depot, Andrews Air Force, MD 2009-2011
Office/Program Manager
Designed, created and maintained Java integrated database using NetBeans to manage and track store
inventory. (Java)
Developed and implemented customer inquiry java integrated database to monitor customer questions and
requests, employee responses and response time. (Java)
Processed and placed a daily average of 30 large scale customer orders [each order in excess of 30 items, over
$500 in cost].
Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients,
VOIP.
Researched required information using available resources and followed standard processes and procedures to
resolve technical hardware and software issues.
Motivated and maximized employee productivity and morale without financial incentives.
Received, logged and distributed new merchandise shipments; sorted and filed customer receipts on a monthly
basis.
Placed and received calls for orders, provided customers with assistance, and performed other administrative
functions as necessary.
Interacted with customers to provide order information and responded to inquiries, concerns, and requests
about products and services.
