SHAGUFTA KHAN

Phone: 7619969745
Email: shaguftahdfc04@gmaiI.com

PROFESSIONAL SUMMARY
Experienced professional offering 3+ years of experience in the field of Customer Relations and
Marketing. Looking forward to grow and enhance my technical competence by delivering and
managing the expected

EMPLOYMENT HISTORY
Aug. 2018 - Present
Lucknow, Uttar Pradesh
EDUCATION:
Jun. 2020
Customer Relation Executive, HDFC Sales PVT LTD
• Lead the team to develop and deliver the most effective
response solutions to customer in real time.
• Tightly couple with customers to inform them of the progress
made in resolving of their complaint.
• Manage calls proficiently and efficiently to deliver the
maximum solutions to the customers.
• Rapid decisions on the spot to enhance customer
experiences.
Masters of Commerce: Commerce

• Shia PG College - Lucknow, Uttar Prad

Jun. 2018 Bachelors of Commerce: Commerce

• Shia PG College - Lucknow, Uttar Pradesh

Mar. 2015 Intermediate: Commerce

• Emma Thompson School - Lucknow, Uttar Pradesh

SKILLS
Timely deliverables Experienced English Proficiency 5kiIIfuI

Complaint resolution Experienced Communication Experienced

User Interaction Experienced Team management Experienced