Capital Tools for

Management Excellence
 INTRODUCTION
OPERATIONAL EXCELLENCE
This is achieved when an organization is strategically designed to
continually improve the way it creates and delivers value to its
customers.

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MANAGEMENT EXCELLENCE
This is achieved when an organization achieves the maximum level of
performance possible considering the human, material and financial
resources available.

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RESPONSIBLE AND SUSTAINABLE GROWTH, LEADERSHIP IN
PRODUCTS AND SERVICES, FOCUS ON CUSTOMERS AND ON RESULTS

The Management Excellence Model involves the systematic use of key practices and tools in
business management, aiming at increasing performance in all areas and operations of your
organization, based on the principles of continuous improvement, preventive management
and a focus on results. Among the essential tools for Management Excellence are: Strategy
and Results Management (CPM), Product Management (PLM), Process Management (BPM),
People Management (HDM), Asset Management (EAM), Knowledge Management (ECM) and
Information Management (BI).

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 Strategy and Results

The challenge
How to align strategic and operational goals and targets to increase
performance in all levels of your organization?

The Solution
CPM (Corporate Performance Management) technology aligns business
strategies and objectives with day-to-day processes and operations by
integrating performance indicators across all levels of the organization and
applying existing best practices such as the Balanced Scorecard (BSC). The
solution provides a full range of planning, execution, monitoring and analysis
resources in a collaborative environment, enabling better decision making and
significantly improved performance throughout the organization.

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 Products

The challenge
How to promote innovation and launch products and services with greater
speed and value perceived by the market?

The solution
Combining the automation of process with the standardization of any models
applied in product development, such as Stage-Gate®, PMBOK, APQP-PPAP
etc., PDM (Product Development Management) technology improves
innovation and company collaboration. The solution integrates knowledge of
products, processes and quality throughout the entire product life cycle, from
design and development, validation and manufacturing, delivery and customer
service to the management of product changes and discontinuity.

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 Processes

The challenge
How to streamline and control production and business processes to increase
the efficiency and productivity of operations?

The solution
BPM (Business Process Management) technology models, standardizes, and
automates processes and operations from start to finish, combining increased
quality and efficiency with a reduction in costs, execution time and
departmental overlap. The solution also promotes continuous improvements in
processes throughout the organization by monitoring performance indicators
of daily activities, incident and diversion controls and the automation of change
management.

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 People

The challenge
How to ensure that your team has the skills and abilities required to increase
productivity and performance levels?

The solution
HDM (Human Development Management) technology enhances individual and
collective talent through a clear vision of the technical and behavioral skills,
abilities and shortcomings that shape professional development plans. The
solution provides effective methods for individual performance assessments
and helps managers at all levels in planning and controlling training activities
aligned with the needs of each area.

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 Assets

The challenge
How to increase efficiency and availability of assets to raise operational
productivity ratios?

The solution
EAM (Enterprise Asset Management) technology combines improved asset
utilization and performance with reduced operating costs, maximizing the
value added and lifespan of all types of productive assets, such as equipment,
facilities, vehicles and IT assets. The solution automates preventive and
corrective maintenance programs as well as the daily routine of planned and
unplanned service orders, thus increasing the efficiency of operations and
technical teams.

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 Knowledge

The challenge
How to speed up the generation and sharing of documents and records to
raise and retain organizational knowledge?

The solution
ECM (Enterprise Content Management) technology streamlines processes and
operations by providing immediate access to documents and records, as well
as creating an environment for capturing, sharing, securing, and reusing any
type of content throughout organization. The solution increases team
collaboration and productivity, connecting content with people and applications
for greater day-to-day efficiency and better decision-making, while dramatically
reducing the circulation of printed documents.

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 Business Intelligence

The challenge
How to get an overview of the business, discover new information and make
more assertive decisions based on the data generated by the various systems
used within a corporation?

The solution
BI technology expands knowledge and strategic decision making in the
organization, quickly, reliably and completely. BI allows you to transform an
indecipherable mass of data into facts and extract trends and patterns from
the data. Data can be organized and ordered, comparisons can be made and
significant information can be obtained that can be invaluable to the
organization.
BI technology makes information available when it is needed and in the format
you need. By integrating data across the organization and delivering reports on
demand, the technical team spends less time dealing with requests and
business users spend less time searching for the most accurate information.

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 Now that you are familiar with the 7 tools for Management Excellence, you should also
learn about the most complete and innovative solution on the market for the About SoftExpert
automation and improvement of processes, regulatory compliance and management
excellence.
SoftExpert is the market leader in solutions
for management excellence, providing
software and services for improving business
processes, regulatory compliance and
corporate governance.

Founded in 1995 and currently with more

than 2,000 customers and 300,000 users
around the world, SoftExpert's solutions are
used by companies in a wide range of
industries, including manufacturing,
government, pharmaceutical, hospitals and
laboratories, financial services, high tech and
IT, education, energy and public utilities,
logistics, retail and services, among others.

In conjunction with its network of national

and international partners, SoftExpert offers
implementation, training, hosting, validation,
SoftExpert Excellence Suite is the most complete and modular solution to meet all critical demands for excellence support and technical assistance services to
in organizational performance in a single, integrated environment. ensure that its customers always get the
maximum return on their investments.
Organizations may choose to not apply all of these practices at once or they may choose to introduce them
gradually, as needed. In any scenario, only a complete and integrated platform will allow all these initiatives to
connect productively and effectively, replacing isolated management systems that address only specific aspects of
the business, resulting in losses due to inefficiency and error caused by the duplication of functions, loss of
visibility and inconsistency in the information.

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 Take your business to the next level

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