1) Apparent Tenor: Date, sign, amount in words, name of the payee is included in the

apparent tenor. For example- If a customer places a postdated cheque and as a banker, I
have honored the cheque without checking those then I have not maintained the apparent
tenor.
2) Material Alteration: If there is alternation like overwriting occurs on the cheque then
the A/C holder need to put a signature beside that alteration.
3) Stale cheque: If the date on the cheque is before 6 months of the placement or it is the
future date then this type of cheque is known as steal cheque.
4) Specially crossed cheque: A seal is marked on the left-hand side of the cheque putting
the specific bank A/c name. This means that only that institution has authority to cash the
amount. The other institution will not be able to cash amount the money.
5) Payment in Due Course: Payment with maintaining every procedure with integrity and
with no negligence.

6. A customer wants to know the exact amount of payable interest against an FDR for BDT
5.0 Lac only, Tenor 1 year.
Answer: Currently the fixed deposit rate is 5.6%
So, after 1 year he will get interest of: 5,00,000 of 5.6% = 28,000
After tax deduction the final interest amount will be= 28000- (28000 of 15%) = 23,800 (If tax Id
is not provided)
The final amount = 23800-150 = 23650
If tax ID is provided then = 28000- (28000 of 10%) = 25200
The final amount = 25200-150 = 25050

A cheque against a proprietorship account has been written as “Pay to Salam” and placed
on your counter. There are no proprietorship seals on the back of the cheque.
Answer: If the seal of the proprietor is on the front page beside the signature, then in the back
part of the cheque seal is not mandatory.

In case of an account having special instruction “Either or survivor” the primary account
holder dies and the nominee claims money.
Answer: Either or survivor is usually written on joint account. If an account holder died then the
other member has the right for the account. So, nominee will not get the money according to this
situation.

Vault limit is exceeded at day end.

Answer: If the vault limit is exceeded at the end of the day, then it should be mailed for global
insurance. However, now this email is automatically generated but the branch needs to inform
the cause of exceeding the vault limit.
A clearing cheque has been returned unpaid.
Answer: If the clearing cheque has been returned unpaid then the main reason is the insufficient
balance. For the insufficient balance the cheque information is registered and the extra charge is
taken against it.
A mutilated note has been placed on your counter for exchange
Answer: The mains characteristics of mutilated notes are given below:
1) If there is tape on the note
2) If the note is divided into two pieces.
3) If a part of note is absent and the absent amount is less than 10%
If these characteristics are shown then next process that should be followed is given below:
Process: Customer need to fill up a claim form. Bangladesh bank will decide the value of the
note and the claimed portion will be settled within 8 weeks to 13 weeks. We should not discuss
the amount of money is going to get because Bangladesh Bank has the whole authority to repay
against the claimed note after examining. A wrong information can create customer
dissatisfaction.