Confidential: FUJIFILM Service Center Use Only

X-Pro1 Troubleshooting Guide

X-Pro1

CAUTION
z BECAUSE THIS PRODUCTIS RoHS LEAD-FREE COMPLIANT, USE THE DESIGNATED
AFTER-SELES PARTS AND THE DESIGNATED LEAD-FREE SOLDER WHEN
PERFORMING REPAIRS. (Refer to page 3)

WARNING
z THE COMPONENTS IDENTIFIED WITH THE MARK " " ON THE SCHEMATIC
DIAGRAM AND IN THE PARTS LIST ARE CRITICAL FOR SAFETY.
z PLEASE REPLACE ONLY WITH THE COMPONENTS SPECIFIED ON THE SCHEMATIC
DIAGRAM AND IN THE PARTS LIST.
z IF YOU USE PARTS NOT SPECIFIED, IT MAY RESULT IN A FIRE AND AN ELECTRICAL
SHOCK.

Ref. No.: ZM00984-400

Printed in Japan 2012.10
 Confidential: FUJIFILM Service Center Use Only
X-Pro1 Troubleshooting Guide

CONTENTS

1-1. Firmware problem #1 (Ver.1.01～Ver.1.11)

1-2. Firmware problem #2 (Ver.2.00)
2. X-Pro1 will not work at all when update the firmware of X10 or X-S1 by mistake
3. Firmware problem of RAW FILE CONVERTER for X-Pro1
4. CMOS scratches/dirt/smudges
5. Tilt of the electronic level
6. Some buttons and keys don't working
7. Viewfinder fault
8. Screw(s) of hot shoe comes off
9. LCD display fault
10. Camera doesn't turn on
11. Lines appear on LCD monitor
12. Exposure dial doesn't work well
13. Sound doesn't come from speaker
14. Strap mount is worn out
15. Handgrip becomes white
16. XF60mm Flare problem
17. XF35mm grease leakage
18. XF18mm "Turn off the camera and turn on again" error
19. Service manual revision
20-1. <Reference> Inquiries to Call Center in Japan
20-2. <Reference> Inquiries to Call Center in Japan
20-3. <Reference> Inquiries to Call Center in Japan
X-Pro1 Troubleshooting Guide ZM00984-400

1-1 Firmware problem #1 (Ver1.01～Ver1.11)

Faults:
(1) Ver1.01
1. Reduction of chattering noise from iris of lenses in shooting mode.
2. Improvement of phenomenon that parallax compensation does not work
under condition of manual focus with OVF bright frame mode.
3. Improvement of phenomenon that OVF quality as low visibility due to too bright OVF
under the condition of power save mode during pressing the shutter button halfway.
4. Improvement of phenomenon that delete function does not work
after viewing continues shooting mode images.
5. Improvement of phenomenon that occasionally hang up could occur when pressing
AE-L/AF-L button and shutter button at the same time, just after turning on camera.
6. Improvement of phenomenon that values of the shutter speed and aperture in the indicator
could change when external flash on and off repeatedly.
7. Improvement of phenomenon that occasionally information in OVF could disappear
when operating MENU function.
8. Change of the condition for changing point of the “Bright Frame” color from white to yellow.
(The color changing point has changed to brighter side.)
9. Improvement of phenomenon that occasionally “black out” of LCD monitor could occur when
activating continuous AF under condition of fluorescent light.
10.Correction of steps of shutter speed. It has been changed as follows.
old: 1/1000-1/1500-1/1600 new: 1/1000-1/1200-1/1600
11.Improvement of phenomenon that occasionally image could become darker when converting
RAW image of ISO6400 and ISO5000 with push processing function.
12.Improvement of phenomenon that with “EXIF viewer software”, smaller value of aperture
than the minimum value of XF35mm and XF60mm could be shown.

(2) Ver1.10
1. New function for “FUJIFILM M MOUNT ADAPTER” is added to the shooting menu.
2. The MENU name "FOCAL LENGTH SETTING" is changed into "MOUNT ADAPTER SETTING",
and new correction menu are added.
*DISTORTION CORRECTION
*COLOR SHADING CORRECTION
*PERIPHERAL ILLUMINATION CORRECTION
3. Even if "LENS 5" or "LENS 6" (adjustable focal length) is set, the Bright Frame can be
displayed on OVF in accordance with focal length.
(Recommended lens focal length for OVF to check the Bright Frame: from 18mm to 60mm)
4. In MF (manual focus) mode, sharpness of live image at 10x magnified operation (by pressing
the command dial) is set to high and focusing point can be much easily confirmed.
5. When “FUJIFILM M MOUNT ADAPTER” is connected to the camera body,
the following issues are effective.
*By pressing the function button of M mount adapter",
"MOUNT ADAPTER SETTING" menu is displayed quickly.
*“SHOOT WITHOUT LENS" is automatically set to "ON".
*“Distance indicator (Manual focus indicator)" in "Standard display" mode
on EVF/OVF is automatically set to "OFF".
*3 types of new correction menu (DISTORTION / COLOR SHADING / PERIPHERAL
ILLUMINATION) are activated.

(3) Ver1.11
1. The two collections below will be reflected to live image on EVF/LCD when FUJIFILM
M-mount adapter is set to the camera body and the correction menus are activated,
*COLOR SHADING CORRECTION
*PERIPHERAL ILLUMINATION CORRECTION

Solution: Firmware version up (Bltn. No.: 2012-081, 2012-119, 2012-138)

X-Pro1 Troubleshooting Guide ZM00984-400

1-2 Firmware problem #2 (Ver2.00)

Faults:
(4) Ver2.00
To enable those features, please update the firmware of your Fujinon XF lenses into Ver. 2.00
at the same time.
1. Improved performance of auto focus*
　*Focusing in challenging lighting conditions, where light is low or bright, will now
　　be much faster in Auto Focus mode.
　*The focusing distance has also been improved, allowing you to get closer to the subject
　 and capture a great shot without switching to macro mode.
2. Manual Focus improved performance
*The speed of the image coming into focus when turning the focus ring has been vastly improved.
When adjusting the focus ring using the electronic viewfinder or
the LCD panel on the back of the camera it is now much easier to focus,
always displaying the image closer to full aperture with minimum depth of field.
*New addition of 3x magnification for checking focus
The 10x magnifications / focus check feature on the X-Pro1 has been well received and
in this firmware update an additional 3 x option is now available.
It is also now possible to find the optimum focus point whilst viewing the entire screen.
3. Improved writing speed/ processing speed
*Improved writhing speed to memory card
At maximum speed the X-Pro1 can now write to memory card twice as fast as before.
*Improved speed for playback after shooting
Image playback now occurs less than one second after pressing the image playback button.
On some occasions previously, for example when using continuous shooting,
you had to wait until the images had been processed before it was shown on screen.
4. Other additional functions
*New addition of "Auto 6400" to the ISO setting.
*Image-frozen phenomena in short period during AF acquisition is relatively removed.
*Accessing period of SD card which is operated with dedicated PCs/tablets is minimized.
*When EVF or OVF is used, indicator lamp is disabled.
*When shooting dark scenery, such as night scene, brightness of the image is more likely
as you see.
*When camera is set from bright condition into dark condition, image-frozen phenomena
in live view image may be observed. These phenomena are removed.

Solution: Firmware version up (Bltn. No.: 2012-184).

2 X-Pro1 will not work at all when update the firmware of X10 or X-S1 by mistake
Faults: Basically, a camera cannot be updated with firmware of different models.
However, the firmware ofX-Pro1 had a bug, so that X-Pro1 will not work at all if a customer
updates the firmware of X-Pro1 with firmware of X10 or X-S1 by mistake.

Analysis: As a solution, we have completed the updated firmware Ver1.01.

The serial numbers of X-Pro1 US 22A02001～ EG 22N02504～
with the updated firmware. RU 22P02141～ EU 22L02001～
E1 22G02001～ JP 22002492～
EE 22M02001～ CH 22W02001 ～

Solution: Once X-Pro1 doesn’t work at all after the incorrect firmware update, not only the customers but also
your repair center cannot recover it because all the adjusted data in our factory have been erased.
If a customer asks you to repair the camera, please refer to the Service Manual
P3-16"MAIN PWB Initialize".
When you can turn the camera on after the procedure, you should carry out the all adjustment
procedure (P3-16~P3-39), because all the adjusted data in our factory have been erased.
X-Pro1 Troubleshooting Guide ZM00984-400

3 Firmware problem of RAW FILE CONVERTER for X-Pro1

Faults: The color cast at the bright area in the RAW data of X-Pro1
when shooting with the high brightness condition.

Solution: RAW FILE CONVERTER update (ver.3.2.9.1) for X-Pro1.

4 CMOS scratches/dirt/smudges
Faults: Black spots appear in recorded images.

Analysis: Scratches/Dirt/Smudges on or inside the CMOS ASSY.

Solution: CMOS Cleaning and Inspection (Bltn. No.:.2012-181, or Service ManualP4-9 ）

or exchange the CMOS ASSY.
5 Tilt of the electronic level
Faults: The electronic level is tilted.

Analysis:

Solution: Adjustment （Service ManualP3-20 ＆ P3-28 Level adjustment) or exchange the MAIN PWB ASSY

6 Some buttons and keys don't working

Faults: * Arrow keys do not work.
* No response from view mode button.
* AF button does not work.

Solution: CONST REAR ｒeplacement

CONST TOP ｒeplacement
CONST PWB SIDE ｒeplacement
X-Pro1 Troubleshooting Guide ZM00984-400

7 Viewfinder fault
Faults: * EVF bright spots (dead pixels)
* Dirt inside viewfinder

Analysis:
* Low-luminance spots can be seen in the EVF.
All cameras received for repair were within standards.

Luminance standardSpots visible at ND3% (ND filter 1.5): 0

Spots visible at ND5% (ND filter 1.3): Up to 3 are okay

* Dirt has entered viewfinder.

Solution: Cleaning the dust in Finder (Bltn. No.:2012-074), or exchange the UNIT MOUNT.

8 Screw(s) of hot shoe comes off

Faults: Hot shoe comes off when moving flash.

Analysis: Screw(s) of hot shoe comes off.

We will issue the Service Bulletin regarding a solution. (how to lock the screw)

Solution: CONST TOP ｒeplacement

9 LCD display fault

Faults: Image doesn't appear intermittently on LCD. Image does not appear on LCD.

Analysis: Check by reinserting LCD_FPC. Connector (CN741) contact fault. CN741

CN741　1pin
Lifting 1pin side of CN741 can duplicate the fault.

Solution: Reinsertion of FPC and re-adhering of connector holder cushion, or, LCD replacement
X-Pro1 Troubleshooting Guide ZM00984-400

10 Camera doesn't turn on

Faults: Camera turns off and doesn't turn on.

Analysis: 1. FUSE blown

　　Power line and GND short-circuited resulting in FUSE blowing,
　　due to short circuit in power IC (IC501) component.
2. Malfunction of RCS (IC201)
Solution: MAIN board replacement

11 Lines appear on LCD monitor

Faults: Lines appear on LCD monitor.

Analysis: LCD fault.

Bright spots in LCD, with vertical lines appearing above and below.

Vertical lines appear

above and below the
bright spots.

Solution: LCD replacement

12 Exposure dial doesn't work well

Faults: Exposure compensation doesn't change as indicator on the dial,
even if the exposure compensation dial turns.
Analysis: Deformation of metal component for detecting dial position.
Contact is unstable due to deformation of TERMINAL DIAL,
resulting in exposure dial not working properly.

deformation of TERMINAL DIAL

Solution: CONT_TOP replacement

13 Sound doesn't come from speaker

Faults: No sound from speaker

Analysis:
(1)Speaker harness soldering fault (2)fault of TOP-MAIN_FPC

Solution: Resolder, or, reinsert FPC.

X-Pro1 Troubleshooting Guide ZM00984-400

14 Strap mount is worn out

Faults: Strap mount is worn out.

Analysis: Strap mount (die-cast) becomes is worn out by triangular clasp ring (iron).
Put iron tube inside the strap mount.
We will issue the Service Bulletin regarding the solution later.

Example of X100

Solution: Strap mount replacement

15 Handgrip becomes white

Faults: Handgrip becomes white.

Analysis: Elastomer bleaching due to contact with solvent.

It could be cleaned with ethanol or similar solvent.
(Warning is described in user manual regarding using solvent on leather parts.)

Solution: Handgrip replacement

16 XF60mm Flare problem

Faults: Flare problem with XF60mm

Analysis: Flare occurs in center of photo with 60mm lens when the macro shooting shorter
than 40cm and aperture is closed more than F5.6.
Serial number for product with measure
(1)22A*****
(2)Product with black dot marking at bottom right
of serial number label on packaging for 21A*****

Black dot
marking

Handled by adding sheet inside lens for preventing reflection.

Start of shipping for such product: April 7, 2012.

Solution: Product replacement

X-Pro1 Troubleshooting Guide ZM00984-400

17 XF35mm grease leakage

Faults: Grease leakage with XF35mm lens

Analysis: Components of Grease (BC-13) can separate leaving in high temperature conditions,
and leak from aperture ring.
Change to another grease (FG300) with oil barrier effect.
Shipment of improved ones started from 22 May 2012.

Solution: Product replacement

18 XF18mm "Turn off the camera and turn on again" error

Faults: XF18mm lens "Turn off the camera and turn on again" error

Analysis: When auto focusing with a hood attached, the hood sometimes interferes with the ornamental ring,
preventing the focusing lens from working, resulted in the error.

Interference

Hood

The ornamental ring

Add a washer to prevent interference.

Shipment of improved ones started from 600th mass-products.
Many of old type ones are supposed to be shipped to Japan.

Solution: Product replacement

19 Service manual revision

Analysis: We have added the procedure in Service manual with using a folder on C drive
instead of floppy disc.

Solution: Please refer to the Bltn. No.: 2012-123

X-Pro1 Troubleshooting Guide ZM00984-400

20-1 <Reference> Inquiries to Call Center in Japan

Faults:
1. Lens aperture moves at startup.
Q
When turned on, or when switching from playback to live view,
the aperture spring moves 1 to 2 stops.

A
It is specifications.
To decrease AE time at power on, the aperture is fixed in position regardless of the surrounding
brightness, after which it moves to the optimal aperture value due to functioning of continuous AE.
(Aperture position at startup: for 18mm, f/2.5, and for 35mm/60mm, f/2.4)

2. Shutter speed limit with power save mode ON

Q
Is the shutter speed range different between power save mode on and off?

A
Depending on the mode used, the slowest shutter speed varies.
・Aperture priority auto
Since battery consumption increases under long-time exposure conditions,
shutter speed is designed to assume a slowest 1/4 sec when the power save setting is set to on.
When set to off, it sets automatically to a slowest 30 sec according to ISO speed, aperture,
and surrounding brightness.
・Program auto
The range settable with power save mode on and off is same.
A limit of a slowest 1/4 sec is the same as other models so that unintentional long-time
exposure does not occur.
・Shutter speed priority auto
The range settable with power save mode on and off is same. Usable up to 30 sec.
Can be set to “T” if a shutter speed slower than 2 sec is desired.
Setting to “B” fixes speed at 30 sec.

3. Aperture does not change when AF locks.

Q
The aperture value does not change when the aperture ring turns with AF locked.

A
Changing aperture can shift the AF out of position,
with a change of depth-of-field, etc. after AF is locked so that the aperture is designed
not to be changed.

4. Distortion is different between JPEG images and RAW images.

Q
Distortion is different between images taken as JPEGs and images developed from RAWs.

A
When shooting with JPEGs, “distortion adjustment” (especially at both edges of an image)
is applied.
But for RAWs, “distortion adjustment” is not applied because users can later use software
such as Silkypix to make adjustments. As a result, angles of view appears different
between JPEGs and RAWs.
Also, for JPEGs, the level of adjustment differs with the zoom position, and distortion is sometimes
applied more especially at wide-end angle, causing the angle of view to appear more different
in edges of image than at center.

Solution: Respond by offering above description.

X-Pro1 Troubleshooting Guide ZM00984-400

20-2 <Reference> Inquiries to Call Center in Japan

5. Striped pattern in images with flaring

Q
Striped pattern appears in images with backlighting effect in which flare occurs.

A
While this normally does not occur due to high-grade signal processing, under demanding shooting
conditions where ghost and flare can occur, a striped pattern rarely does occur
by the effects of the color filter array.

6. Axial chromatic aberration

Q
Striped pattern occurs in images with backlighting effect where flare occurs.

A
Axial chromatic aberration has occurred, with the difference in colors being a result of the amount
that colors are out of focus with front focus (magenta) or rear focus (green).
This phenomenon also occurs with our other cameras as well as other-brand cameras,
which tends to occur near where the aperture is fully open, and can be reduced or avoided
by closing aperture about 2 stops.

Solution: Respond by offering above description.

X-Pro1 Troubleshooting Guide ZM00984-400

20-3 <Reference> Inquiries to Call Center in Japan

7. Yellow bands during continuous shooting (flicker)
Q
Yellow bands appear in images with continuous shooting under fluorescent lighting.

A
Fluorescent lights flicker faster than people can see (50 or 60 times per a second).
Particularly when using a fast shutter speed, this flickering has a larger effect,
and images are sometimes captured with a band-shaped pattern.
This phenomenon also occurs with other cameras, and can be reduced or avoided
by lowering the shutter speed to a range of 1/50 sec to 1/100 sec.

8. Oil on shutter blades?

Q
Something like oil appears on blades.

A
It is a pattern when aperture blades are being made and is not abnormal.

9. Turn off the camera and turn on again.

Q
Error sometimes occurs with “Turn off the camera and turn on again” appearing
when outfitted with the camera case and shooting with an XF18mm lens.

A
The camera is held vertically with the camera case still attached and
the camera case contacts the lens.
Can be avoided by changing the way the camera is held.

Interference

Solution: Respond by offering above description.

 Confidential: FUJIFILM Service Center Use Only

X-Pro1 Service Manual

Midtown West, 7-3, Akasaka 9-chome, Minato-ku, Tokyo 107-0052, Japan