V1 Marketing

By: Lead Trainer- April Dela Cruz

TIPS BEFORE THE CLIENT INTERVIEW

1. Be prepared -Prepare a Good impressive self introduction!
2. Look and talk smart
3. Be energetic, enthusiastic! Be super excited!
4. Check your tools ( connection, audio and video)
5. Master your script and rebuttals

POSSIBLE CLIENT INTERVIEW QUESTIONS:

• How do you feel about COLD CALLING?
• How do you handle difficult contacts or leads?
• What are your career goals?
• What are your strengths and weaknesses?
• What did you learn about the V1 Marketing training? Tell me more
• Do you have experience with the required software? ( Dialer or website)
• What do you consider your core skills and services? Or what are your primary skills
and expertise?
Tip: Because there are many different kinds of Virtual Assistants, it is
important for you to be honest, concise and clear about your skills in
matching the client’s preferred job description.
 V1 Marketing
By: Lead Trainer- April Dela Cruz

• How do you handle a situation when you may not know how to complete a task?
Tip: Generally speaking, it’s better to ask questions than make mistakes,
but a good Virtual Assistant should also be independent and proactive
enough that they try to solve many problems without coming to you first.
• What methods do you prefer for communication?
Tip: Are you tied to your email all day? Or do you prefer to text while on
the go? Do you like talking face-to-face over Skype or Google Hangouts?
The ideal candidate will be comfortable communicating with you through
the channels you use most naturally.

• Tell me about a professional setting you’ve worked in where people had different
communication styles.
Tip: Great VA candidates will have a organized experience or idea, as
well as a high level of comfort with different work and communication
styles. For this reason, candidates with a few years of office experience
and tend to make more effective assistant than people right out of school.

• Let’s say your inbox is flooded with messages. How do you prioritize which ones to
respond to first?
Tip: To accomplish that, you need to be able to prioritize tasks based on
you particular needs and goals. A good Virtual Assistant should be able to
identify which messages are time- sensitive and which can wait.

• What do you do when a client has trouble articulating their needs?

Tip: A good Virtual Assistant should be able to pick up on your needs and
be perceptive enough to identify the source of the problem. This comes
from understanding both the client and the business. Asking questions to
better understand the client’s problems is a good sign.

• Let’s say you have a deadline or quota and your computer suddenly crashes. What
do you do?
Tip: Sometimes things go wrong. Clients need a virtual assistant who’s
resourceful and dedicated. Good answers might include includes to a
phone or tablet while they get their computer up and running, as well as
checking to make sure that their work has been backed up online.

• Tell me about a time you proactively address a client’s need?

Tip: Great examples include identifying and streamlining inefficient
process to cut down on meetings, or identifying more cost-effective
vendors for particular goods or services. The best VA won’t just solve
problems when assigned to them; they’ll be constantly looking for ways to
streamline and improve your workflow to help client save time and money
if possible.
 V1 Marketing
By: Lead Trainer- April Dela Cruz

• What type of work are you best at? What are you most interested in learning more
about? What are you not good at? What work do you prefer not to do?
Tip: A best VA will share and be ready of all the task and tools that are
familiar and will have initiative to learn to learn new task and tools.
Researching is the KEY.

• What software/computer programs do you use and are experienced in?

Tip: Be prepared of all the tools and software VA is familiar with.
MS Word, Adobe, Google Docs, Dropbox, Dialers, Aweber, Infusionsoft,
WordPress etc.

ADVANCE PLANNING
Take the time to prepare for your interview in advance.
In most cases, everything will go smoothly, but it will be less stressful if you practice in
advance.

✓ Do a trial run a day or two before the interview

✓ Check your webcam and any headset or Microsoft as if you were going to do the
actual interview. If possible, use the same video technology that you’ll be using
during the actual interview. That way, you won’t have any last- minute
installation issues or password problems right before your interview
✓ Your camera should be at the eye level (not above or below). A poorly placed
camera can result in unflattering double chins or weird shadows. Check to make
sure your sound equipment works properly.
 V1 Marketing
By: Lead Trainer- April Dela Cruz

o Regardless of the location, make sure that you send any materials be ready
of you resumes, portfolio etc that the client or recruiter needs in advance.

CHECK YOUR BACKGROUND

➢ During your test run, take a look at the background that shows up in the video.
Does it look cluttered or distracting?
➢ Plan to have your background be tidy. A plain wall is ideal, or an office-like
setting. You may be able to choose an online background to use, depending on the
video platform you’re using.

LINKS TO COMMON INTERVIEW QUESTIONS AND ANSWER:

➢ http://www.rappler.com/life-and-style/career/88402-common-job-interview-questions-
answers

➢ https://www.upwork.com/hiring/for-clients/9-interview-questions-to-find-the-perfect-
freelancer-online/

➢ http://theinterviewguys.com/top-10-job-interview-questions/

➢ https://www.forbes.com/sites/ashleystahl/2017/10/21/how-to-nail-your-skype-
interview/#714a6a55c59a

➢ https://www.vault.com/resume-tips/4-strategies-for-nailing-the-video-interview

Training Team
Lead Trainer – April
Trainer Princess & Trainer Joyce