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Walden University
Andrea Clark
Review Committee
Dr. Steve Roussas, Committee Chairperson, Doctor of Business Administration Faculty
Walden University
2018
Abstract
by
Andrea L. Clark
Walden University
April 2018
Abstract
During the delivery of healthcare services, hospital employees use enormous amounts of
water, energy, and nonbiodegradable carcinogenic plastics. In the U.S., hospital staff
generate an average of over 7,000 tons of waste per day at an average cost of $0.28 per
pound for the disposal of regulated medical trash, which if efficiently managed or
reduced, could result in substantial cost savings. Using the organizational learning and
the transaction cost economics theories as the conceptual frameworks, the purpose of this
qualitative case study was to explore strategies healthcare leaders used to minimize their
interviews with 4 managers at a healthcare system in the Midwestern United States and
reviewing financial documents as well as the participants’ hospital website. Based on the
thematic analysis, 4 primary themes emerged: (a) engaged leadership, (b) incorporate
sustainability into the mission, vision, and values of the organization, (c) create an
largely dependent on the environment around them, these findings could assist hospital
by
Andrea L. Clark
Walden University
April 2018
Dedication
I dedicate this doctoral study to the two most important men in my life, my
encouragement, patience, and emotional support, I would not have had the strength to
journey, I will forever be grateful for his love, guidance, patience, generosity, and the
pride he always had in me. Without his support throughout my life, I would never have
had the courage to pursue my goals. Dad, I miss you very much and wish you could have
Throughout the last 2 years of my doctoral journey Dr. Steve Roussas has been
difficult life events along the way. I am grateful that I was fortunate enough to have you
as my chair and for the guidance you provided me. I would also like to thank my
committee members Dr. David Moody and Dr. Scott Burrus, for your review, comments,
conduct this research, particularly the CEO emeritus. The world is a better place because
of leaders like you. Thank you for letting me learn from you, I am extremely grateful.
Table of Contents
Assumptions............................................................................................................ 7
Limitations .............................................................................................................. 7
Delimitations ........................................................................................................... 8
i
Conceptual Frameworks and Their Application to Waste Management .............. 18
Transition .....................................................................................................................44
Participants ...................................................................................................................49
Research Design.................................................................................................... 53
Ethical Research...........................................................................................................57
ii
Reliability and Validity ................................................................................................63
Reliability.............................................................................................................. 63
Validity ................................................................................................................. 64
Introduction ..................................................................................................................68
Reflections ...................................................................................................................98
Conclusion ...................................................................................................................99
References ........................................................................................................................101
iii
List of Tables
Table 3. Waste Treatment and Disposal Techniques Found in the Literature .................. 28
Table 5. ABC Hospital’s Waste Management Cost (Revenue) by Waste Type ............... 91
iv
List of Figures
v
1
Section 1: Foundation of the Study
high-quality patient care (Doyle, Kelliher, & Harrington, 2016). At the same time,
healthcare is a highly regulated industry (Caniato, Tudor, & Vaccari, 2015) with limited
budgets, and where expenses continue to rise (Wormer et al., 2013). Scholars and
environmental groups are now recognizing that HCOs are part of the overall global
environmental sustainability problem due to the enormous resources they consume and
dispose of and the hazards to the public’s health they pose (Caniato et al., 2015; Wormer
et al., 2013). Wormer et al. (2013) reported, as an industry, HCOs are the second largest
producers of trash in the United States (U.S.). Resource consumption, chemical and
hazardous waste production, and climate change are all associated with the intensification
of diseases around the globe (Azmal et al., 2014). There is a paradoxical relationship
between the healthcare industry’s mission of promoting human health and its contribution
to environmental decline and the spread of disease (Azmal et al., 2014; Hemchandra et
al., 2014)
In the U.S., the media frequently reports healthcare reform and the associated
HCO leaders face difficult decisions regarding how they can reduce operational expenses
while improving the quality of care at their facilities. Finding innovative ways to
minimize operational expenses without reducing the quality of care and services could
2
help HCOs gain a competitive advantage. In this qualitative study, I explored strategies
healthcare leaders used to minimize their waste management operational costs as one
Problem Statement
& Masella, 2015). In the U.S., hospital staff generated an average of over 7,000 tons of
waste per day at an average cost of $0.28 per pound for the disposal of regulated medical
trash, which if efficiently managed, could result in substantial cost savings (Wormer et
al., 2013). The general business problem is that hospital leaders/managers lack the
strategies to reduce their waste management operational costs. The specific business
problem is that some hospital managers in the Midwestern U.S. lack the strategies to
Purpose Statement
The purpose of this qualitative single case study was to explore strategies some
management operational costs. The participants in this study were hospital leaders,
managers, and an employee who have successfully adopted strategies to minimize waste
management operational costs at their facility. The findings of this study could assist
carbon dioxide (CO2) gas emissions, decrease waste sent to landfills, and generate
additional revenue streams. The implication for positive social change may include
3
reduced service costs and improvements to the health and well-being of the people in the
I selected the qualitative methodology for this study. When researchers consider
which methodological framework is appropriate for their study, they must consider the
nature of the phenomenon they are investigating to adequately discover and explain that
phenomenon (Park & Park, 2016). In a qualitative method of discovery, the researcher
asks open-ended questions to gain an in-depth, holistic view of the topic (Park & Park,
2016; Yin, 2014). Therefore, I used the qualitative method because I wanted to ask open-
researchers test hypotheses to find correlations, relationships, and causality (Park & Park,
2016). The mixed method is a combination of the quantitative and qualitative method
(Yin, 2014). Because I did not intend to collect empirical data to test a hypothesis, find
In a single case study design, the researcher uses exploratory questions seeking to
using a holistic and real-world perspective (Yin, 2014). Therefore, I used a single case
study design to uncover the strategies hospital leaders used to minimize waste
management operational costs. I did not choose an ethnographic design for this study
because researchers use this study design to explore specific cultures and the values,
interactions, and beliefs of the individuals within that culture (Barratt, Ferris, & Lenton,
4
2015; Park & Park, 2016). I also did not use a phenomenological study design as
researchers using this design to explore human phenomena and lived experiences to
improve the cultural, social, economic, and welfare conditions of a particular group of
Research Question
What strategies do hospital leaders use to minimize waste management operational costs?
Interview Questions
1. What was the impetus for beginning to address waste management issues
at this facility?
2. How has your role at the hospital helped to facilitate decreased waste
4. How have these strategies helped minimize costs or improve the related
5. What were some challenges you met while implementing these strategies?
Conceptual Framework
The organizational learning theory (OLT) and transactional cost economics theory
(TCE) provided the conceptual framework for this study. The concept of organizational
5
learning emerged in the literature in 1963 (Doyle et al., 2016). Over the decades,
multiple scholars have provided a range of perspectives to enhance and further the theory
(Doyle et al., 2016). To effectively meet the demands of healthcare reform, HCOs must
develop behaviors that facilitate integration among professional groups (Carswell, 2012).
Leaders must be visionary and create a shared culture that is innovative and motivated to
change (Carswell, 2012). Carswell (2012) posited that the key characteristics of OLT,
when applied to healthcare, are (a) experiential learning, (b) dialogue, (c) transference,
and (d) increased knowledge leading to changes in behavior. As applied to this study,
Carswell stated that OLT theorists espoused that collaboration, innovation, and creativity,
often beginning at the individual level, are necessary to move the organization toward
change. TCE was the original work of Commons (1934) and Coarse (1937). Williamson
(1979) extended the theory to explain in economic terms, how firms structured and
designed their organizations (as cited in Martinez & Dacin, 1999). Williamson posited
that organizational transactions have both visible costs (resources) and maintenance (or
intangible) costs. Martinez and Dacin (1999) reported that scholars of TCE theory
costs. OLT and TCE explain how organizations improve performance and healthcare
with the theoretical lenses through which to view efficient waste management strategies
hospital leaders used to reduce operational costs. The findings of the study could
contribute to a better understanding of how hospital leaders can apply OLT and TCE to
6
the development of cost-effective waste management strategies. Therefore, both OLT
and TCE theories were relevant to exploring what cost-effective waste management
Operational Definitions
2016) that create healthier, safer, and greener workplaces and communities (Practice
Greenhealth, 2016).
process of performing patient-related services that are listed, categorized, and regulated
otherwise, and the consequences of the decisions made by it or on its behalf (Schillo,
Assumptions
verification and, therefore, authenticity (Semenova & Hassel, 2014). In this study, my
hospitals. My second assumption was that the participants would answer the interview
questions with honesty and provide all the necessary information to understand how their
waste management strategies helped them minimize operational costs. I also assumed
that data collected through observations and financial documents were true and accurate.
Finally, I assumed I would be able to achieve data saturation that could provide me with
all the information necessary to understand what strategies hospitals can use to minimize
Limitations
This study consisted of one health care system in the Midwest region of the U.S.
One of the limitations of a single case study design is the inability to generalize the
findings to other hospitals or hospital systems in the U.S. or other countries. Personnel
motivations and qualifications, including leadership style and the ability to create a
may limit the ability for other healthcare systems to implement cost minimizing waste
validity and support to other healthcare leaders considering such initiatives. In addition,
not being able to embed myself into the HCO and observe their processes was a
Delimitations
Delimitations denote the boundaries where a study will take place, which the
researcher decides prior to conducting the study (Semenova & Hassel, 2014). The study
participants included the managers and leaders of a healthcare system located in the
Midwestern U.S. that had successfully adopted strategies to minimize waste management
operational costs.
Scholars and environmental groups are now recognizing that HCOs are part of the
overall global environmental sustainability problem due to the enormous resources they
consume and the waste they produce. Carnero (2015) reported that HCOs generate all
existing classes of waste, 20% of which is toxic and requires specialized (regulated)
waste disposal techniques. Medical waste disposal is costly and places individuals and
body fluids, mercury, and other toxic substances (Carnero, 2015). Using effective
numerous potential benefits to an organization when aligned with their mission and
vision. The mission statements of some HCOs include declarations that the
organization’s purpose is to promote the health of their patients and communities (Azmal
et al., 2014; Block, 2016; Russo, 2016). Because society’s health is largely dependent on
the environment around them, supporting a healthy community is also the ethical
proclaimed the irony that the purpose of HCOs is to promote the health and treat disease
when in fact they can pose a substantial health risk due to the environmental degradation
in the establishment of improved waste management strategies for other hospitals. Some
management strategies are too expensive to adopt (Arend, 2014) and have therefore
chosen not to implement them. HCOs that implement environmentally sustainable waste
management strategies could help reduce the amount of waste sent to landfills, minimize
the risk of spreading infectious diseases, and contribute to the global fight against climate
The purpose of this qualitative single case study was to explore the strategies
hospital leaders in the Midwest used to minimize waste management operational costs at
their facility. The goal of this study was to gain an in-depth holistic view of effective
strategies hospital leaders can implement that will minimize operational costs associated
information from the relevant extant literature on the topic under review and to critically
analyze, synthesize, and summarize the existing body of knowledge in relationship to the
organized the literature review by themes presented in the literature relating to health care
waste management (HCWM). Although I did not discuss every strategy researchers have
presented, I have reviewed the key strategies that were most frequently reported by
scholars in the literature. In the first section, I presented the conceptual frameworks of
OLT and TCE and how these theories apply to HCWM. In the second section, I
introduce the topic of waste management in healthcare and discussed the tangible and
intangible benefits for the hospitals that implement proper waste management strategies
that I found in the literature. In the third section, I report the findings of the strategies
scholars found that hospitals implemented to create efficient waste management practices
and describe the challenges hospitals encountered that scholars found needed resolution
ProQuest, EBSCO, Google Scholar, Medline, PubMed, Science Direct, and Thoreau
Multi-Database search sites. I used the following keywords as search terms: healthcare,
biomedical waste. Additional search terms for the conceptual framework were
performance, and literature review. I also used the previously mentioned keyword search
terms in various combinations that allowed for finding articles on waste management
strategies in other industries outside of the healthcare arena. I used 137 references in this
literature review of which 119 were peer-reviewed journal articles published in the last 5
years or seminal works. In addition to scholarly articles, I obtained information for this
information primarily from seminal scholarly works and scholarly peer-reviewed journal
sources published within the last 5 years. In addition, I used a few credible governmental
97.05% were from scholarly peer-reviewed journals or seminal works, 13.76% consisted
of peer-reviewed articles prior to 2013, and an additional 2.91% were either from
governmental or NGO websites or were not peer reviewed (see Table 1). Thus, 86.13%
of the references used in this study met credibility and currency requirements.
12
Table 1
Doyle, Kelliher, and Harrington (2016) reported that the term organizational
learning first emerged in the literature in 1963. Previous works by Chandler (1962) and
multiple other scholars provided the basis for the initial attempts to develop, define, and
differentiate OLT and its components (Fiol & Lyles, 1985). Fiol and Lyles (1985) and
Doyle et al. acknowledged that despite the acceptance of OLT and importance to the
strategic performance of firms, there had been little consensus on a definitive model that
has received full acceptance in the scholarly literature. However, scholars agree that
organizational learning is a social process where workers learn through interaction with
others (Berta et al., 2015). Fiol and Lyles (1985) posited that learning is multilevel,
requiring multidirectional input from individuals, groups, and leaders in the organization.
This multilevel dynamic learning process occurs in a social context where members
interact to share knowledge and create meaning about the effects of new knowledge on
practice (Berta et al., 2015; Doyle et al., 2016). Berta et al. (2015) noted that
13
performance improvements resulted from experiential learning where workers adapt
work routines through accrued experiences and where workers select and retain improved
advantage and firm sustainability (Berta et al., 2015; Kalmuk & Acar, 2015). Thus,
while researchers are not in complete agreement on a precise definition of OLT, the
improvements, and innovation has generated approval within the scholarly literature.
two levels: single loop and double loop learning. Fiol and Lyles (1985) informed that
single loop learning occurs at a lower level and consists of rudimentary behaviors and
learning (Fiol & Lyles, 1985). Double loop learning is the examination of underlying
processes and the application of corrective actions to improve those processes (Berta et
al., 2015). Berta et al. (2015) stated that organizational learning developes through a
process of double loop learning where actors within the organization respond to process
explanation and turns these into actions (Berta et al., 2015). Double loop learning results
strategies and assumptions (Berta et al., 2015). The result is a convergence of the
14
organization’s objectives and strategies. This new knowledge is then manifested in the
behaviors of workers and work routines (Berta et al., 2015). Berta et al. argued that
explanations for its success. Organizations that engage in higher level learning are better
equipped to learn from failures and adapt their processes to create superior outcomes.
Performance improvements are the results of adaptive or double loop learning, which
arise from accrued work experiences and routines (Berta et al., 2015). Feng, Zhao, and
Kalmuk and Acar (2015) posited that organizational learning increases a firm’s
competitive advantage, enhances employee job satisfaction, and ties it to several financial
organizational learning has not yet emerged, others argued that this perception may be
due to the lack of integration among OLT researchers (Doyle et al., 2016). Additionally,
other scholars affirm that inconsistent terminology and unclear underlying assumptions or
definitions of OLT might be the cause for the lack of acceptance of a single construct
(Berta et al., 2015; Doyle et al., 2016; Fiol & Lyles, 1985). Nevertheless, OLT is a
popular theory among scholars in framing their studies in healthcare and environmental
15
sustainability practices (Hovlid, Bukve, Haug, Aslaksen, & von Plessen, 2012; Sujan,
TCE was the original work of Commons (1934) and Coarse (1937), although not
named as such (Martinez & Dacin, 1999). Martinez and Dacin (1999) informed several
scholars contributed their ideas to the theory. Bucheli, Mahoney, and Vaaler (2010)
reported that Chandler (1962) provided compelling narratives regarding how businesses
evolved over the last 150 years. Chandler transformed business history by melding social
theories (as cited in Bucheli, Mahoney, & Vaaler, 2010). Bucheli et al. stated that
Chandler (1977) asserted that theories that failed to account for the role of administrative
coordination were “far removed from reality” (p. 860). In addition to Chandler, Bucheli
et al. argued that previous economists failed to relate the role of administrative
coordination in the processes of production and distribution and the firm’s ability to
increase profitability.
early 20th centuries, Chandler (1977) furthered the works of Commons (1934) and
Coarse (1937) and developed the theory of TCE as a single theoretical lens through
which he viewed the evolution of business (as cited in Bucheli et al., 2010). Defined as
transactions based on their perceived potential costs, several scholars have viewed TCE
theory in terms of asset specialization and internal or external cost associated with
16
outsourcing or maintaining in-house profit (Bucheli et al., 2010) and alliance outcomes
(Judge & Dooley, 2006). Bucheli et al. (2010) defined transaction costs as costs
associated with the production and oversight (management) of the exchanging of goods
and services over time and between organizations. Stephens, Manrodt, Ledlow, Wilding,
and Boone (2014) defined TCE more simply as all costs associated with participating in
the market. By defining transaction costs in this way, the authors perceived transaction
costs from an analytical perspective based on the potential costs of business transactions
(Bucheli et al., 2010). Determining what transaction costs are associated with waste
management processes can provide hospital leaders with a better understanding of how to
improve them.
Another scholar credited with furthering the development of TCE theory was
Williamson (1979). Bucheli et al. (2010) noted that while Williamson (1985) and
Chandler (1977) had common ground in describing the TCE theoretical perspective, there
were also considerable differences. The most notable difference between Williamson’s
and Chandler’s theoretical perspective of TCE is that Williamson viewed the transaction
as the unit of analysis whereas, for Chandler, it was the organization’s tangible and
intangible (people) assets (Bucheli et al., 2010). While Williamson and Chandler
differed on their perspectives of TCE, both contributed to the development of the theory
and provided valuable insights into how hospital leaders can develop waste management
strategies.
Many scholars have criticized the views of Chandler (1977) and Williamson
posited that the level of opportunistic behavior on the part of one or more alliance
partners (or the perception of opportunism, real or not) could degrade alliance
Because a firm’s sustainability requires the optimization of its flow of goods and services
while minimizing the costs associated with governing these transactions, the perception
of some scholars is that TCE leads to bad management practices (Ketokivi & Mahoney,
2016). Ketokivi and Mahoney (2016) refuted this claim and asserted that this view is a
distortion of the theory and instead suggested that TCE has at its core the concern for
efficiencies by avoiding the waste of both efforts and resources. Therefore, in order to
determine the most efficient manner of doing business, firms must determine whether to
buy or make a product or service based on the examination of all the transaction costs
associated with it no matter how large or small those transactions might be. Stephens et
al. (2014) emphasized that in the analysis, firms should pay special attention to the
The TCE theory offered a critical lens through which I viewed hospital leader’s
decision criteria in determining the appropriate waste management strategy for their
organization based on their perceptions of the tangible and intangible costs associated
with each transaction. Using the TCE informs researchers how organizational leaders
evaluate each operational function and the associated transaction costs. The decision to
use a recycling, reuse, or disposal strategy, choosing and contracting the vendors or
will need to weigh. In addition, leadership must consider the costs associated with
strategies related to these strategies such as staff education and training for the newly
performing. The OLT furthered my perspective of how hospital leaders developed and
learned new strategies through work experiences and routines. Because of the regulatory
and political climate in which HCOs must operate, HCO leaders must continuously
change and make improvements to their processes (Berta et al., 2015; Feng et al., 2014).
This continuous cycle demands that they learn, adapt, and improve their operational
environmentally sound waste management practices (Feng et al., 2014; Kasim, 2015).
Researchers who previously attempted to link firm performance with the adoption of
environmental management systems (EMS) offered mixed results (Feng et al., 2014).
However, Feng et al. (2014) argued that this inconsistency was due to the researcher’s
lack of strategic alignment connecting EMS adoption with a firm’s learning orientation.
Per Feng et al., four dimensions define a learning organization: (a) commitment to
learning, (b) shared vision, (c) open-mindedness, and (d) knowledge sharing. Feng et al.
argued that an organizational culture that values and promotes learning is crucial to
19
gaining a competitive advantage. In their study of 214 Chinese manufacturing firms,
Feng et al.’s concluded that a proper fit between EMS and organizational learning
Therefore, although little research was conducted on waste management using OLT as a
conceptual framework (particularly in the healthcare industry) scholars have noted that
on its ability to grow and adapt to environmental changes to remain competitive (Fiol &
Lyles, 1985). This concept implies that the firm should have the capacity to reflect on
past behaviors and learn and improve from them (Fiol & Lyles, 1985). In an organization
where the leadership has created a strategic posture with goals and objectives consistent
with learning will influence its employee’s behavioral and cognitive development and
move it towards action taking (Fiol & Lyles, 1985). Employees working in an
organization that has a strong positive organizational culture behave in innovative ways,
2015). In this way, organizational culture affects a firm's strategic direction and therefore
its capacity to learn and the boundaries for decision-making based on how it perceives the
Hovlid, Bukve, Haug, Aslaksen, and von Plessen (2012) applied OLT to factors
that influenced the sustainability of improvements during their hospital’s redesign of the
20
elective surgery pathway. Hovlid et al. stated that the redesign project aimed to improve
cancellation rates that negatively affects patients, diminished the quality of care, wasted
resources, and increased healthcare costs. Hovlid et al. reported that their findings
their clinical operations and their interdependencies while undergoing the redesign
process. These results indicated that change in the clinician’s mental models of their
clinical systems was the result of double loop learning where a new understanding
emerged from the dynamic process in which staff shared information, reflected on the
changes, and related them to their everyday work circumstances (Hovlid et al., 2012).
Several scholars (Jacobs, Rouse, & Parsons, 2014; Lindsey, 2016; Tung, Baird, &
Schoch, 2014) applied the process of learning to organizational performance and growth
without linking these to OLT and instead suggested other theories that support successful
organizational change. Jacobs, Rouse, and Parsons (2014) asserted that change in
organizations was the result of a process they named the implementation pathway.
constructs (organizational theory, dominant coalition, economic theory, and the theory of
performance measurement” (p. 73). Lindsey (2016) concluded that organizations needed
to develop a learning culture that fosters improvisation and experimentation that improve
inefficiencies and minimize the use of unwarranted resources. Tung, Baird, and Schoch
(2014) reported that the more team members shared knowledge and experiences, the
stronger the organization became in their environmental learning processes which further
21
enhanced employee motivation and commitment to environmental sustainability
practices.
which has been the focus of concern in the healthcare sector as healthcare cost continue
increase (Block, 2016). Similar to the difficulty with establishing a link between the
OLT and HCWM, I was unable to find evidence in the literature that directly linked the
healthcare industry. Indirectly, however, several scholars reported that costs (perceived
management practices had interdicted organizations from doing so (Agar, 2015; Ali,
Wang, & Chaudhry, 2016a; Ali, Wang, & Chaudhry, 2016b; Arend, 2014; Askarany &
Franklin-Smith, 2014). Several researchers cited that upfront purchase costs have
Coffey, Tate, & Toland, 2013; Dhillon & Kaur, 2015). Therefore, although scholars have
not directly connected the adoption of waste management strategies with TCE, it’s
practical application can be found in the accounts of several scholars’ descriptions of the
However, Qiu, Shaukat, and Tharyan (2014) linked environmental and social
disclosures to lowered transaction costs and reported that firms that disclosed their social
responsible acts had higher than expected growth rates and cash flows. Wagner (2015)
reduced transaction costs. Ali et al. (2016) studied hospital waste quantification and
environmental burden. In that study, Ali et al. reported that leadership takes into
consideration the transaction costs of purchasing and using the equipment when
determining the best possible scenario. Environmental impact is, therefore, one of the
costs associated with the decision to implement one practice over the another.
implement environmentally sound HCWM practices. Ali, Wang, and Chaudhry (2016b)
considered transaction cost, such as the incentive of a positive reputation and liability
concerns, against the disincentives of capital costs and perceived increased work burden
of staff. Clarkson, Fang, Li, and Richardson (2013) reported concerns regarding the
incentives. Arend (2014), Bujak (2015), Caniato, Tudor, and Vaccari (2015) and Coffey,
Tate, and Toland (2013) expanded on these findings by stating environmentally sound
HCWM practices also increased efficiencies and resulted in cost reductions for the
organizations that implemented them. In addition, Arend, Caniato et al., and Block
(2016) argued that environmentally sound HCWM practices also improve safety, quality,
and reduced wasteful activities. Block further explained that managing natural resources
escalating health care costs. Without deliberating over these hidden transaction costs
23
when considering the implementation of HCWM practices, healthcare leaders would fail
to account for potential costly expenses that might occur without them.
that meets the needs of the present without compromising the ability of future generations
to meet their needs” (Conway, 2014, p. 378). Lloret (2016) argued that conceptually, the
broadens the business definition of sustainability beyond that of the ability of a firm to
generate wealth for its stakeholders and gave sustainability a corporate social
level in recent years. As the environment became a concern, public and governmental
at the root of environmental degradation. Coffey et al. (2013) stated that the majority of
Coffey et al. argued that because of the sheer number of small and medium-sized
how the healthcare industry has addressed environmental sustainability (ES) is much less
leaders can implement and the effects those efforts had on their facility’s financial
As the subjects of climate change, water shortages, and pollution have drawn
intense interest globally (particularly in the last decade), businesses have come under
increasing scrutiny by the public, governmental, and NGOs to reduce consumption and
recycle, or reuse resources. In 1970 the U.S., established the Environmental Protection
Agency (EPA) to protect the public’s health through protective environmental regulations
(Roberts, 2015). Although in the U.S. the debate among politicians continues to rage
about the true effects of pollution, scientific evidence continues to reveal the adverse
impact of pollutants on population health and global warming (Agar, 2015; Huffling &
Schnek, 2014).
(Carnero, 2015). Medical waste disposal is costly and creates the risk of contaminating
individuals and the environment since much of medical waste contains hazardous
materials such as blood or body fluids, mercury, and other toxic substances. The lack of
25
awareness of proper HCWM disposal and treatment procedures by healthcare workers
has resulted in “hospitals becoming epicenters of spreading disease rather than working
(Sengodan, 2014, p. 378). The direct and indirect risks of improper incineration or
contaminating soil and ground water which in turn can result in related illnesses to
populations in the surrounding communities (WHO, 2016). Governmental and NGOs all
over the globe are reacting to the threat pollution has on their population’s health by
creating guidelines and regulations that HCOs must abide by (Ali Wang, & Chaudhry,
2016; Arend, 2014; Baati, Mellouli, & Hachicha, 2014). Table 2 displays the types or
categories of waste generated by hospitals as outlined by WHO (2016). In 2009, the U.S.
EPA created standards that impact how most healthcare facilities dispose of infectious
waste and limit greenhouse gas emissions and other forms of pollutants (Roberts, 2015;
Wormer et al., 2013). It is essential that hospital leaders develop innovative methods of
reducing operational costs, while at the same time meet the ever-increasing regulatory
regulatory acts and three executive orders, (although all apply to healthcare facilities)
Roberts (2015) stated that the most relevant to hospitals are the Resource Conservation
and Recovery Act (RCRA) and the Clean Water Act (CWA). The RCRA seeks to protect
the health of the public and the environment from the hazards of waste disposal, energy,
and natural resource consumption and ensure the proper management of toxic substances
(Roberts, 2015). The Federal Government initially enacted the CWA in 1948 as the
26
Table 2
Waste by Type
Federal Water Pollution Control Act and later expanded it in 1972 when the act became
known by its current name (EPA, 2017). For hospitals, the CWA regulates how hospitals
environmentally sound and meet the EPA regulations. Healthcare facilities generate all
forms of hazardous waste (HW) (Carnero, 2015). Per the EPA (2017), there are two
broad categories of HW: Characteristic and Listed (Roberts, 2015). The Characteristic
27
category includes waste that is ignitable (including liquids containing 24% alcohol or that
has a flashpoint above 60 degrees Celsius), reactive, corrosive, and toxic (Roberts, 2015).
The Listed categories are F (waste generated from processes), K (industrial waste), P
(acutely toxic commercial chemical products) and U (commercial chemical products such
as formaldehyde used to preserve body parts) (Roberts, 2015). In the U.S., healthcare
entities that fail to implement successful compliance programs are subject to fines, such
as those imposed on Walgreen’s, CVS Pharmacy, and Walmart, whose penalties ranged
from $800,000 to $22.5 million (Roberts, 2015). Fines such as these could bankrupt most
healthcare facilities.
Because a portion of health care waste is toxic or hazardous to human, plant, and
animal populations, most countries have laws regulating how entities must treat and
dispose of it. Each method has pros and cons to their use. Table 3 displays some of the
pros and cons of each of the treatment and disposal methods found in the literature.
Several studies addressed how HCOs assessed their best options for the treatment and
disposal of infectious healthcare waste (IHW) to determine which method best met the
needs of their organizations. Baati, Mellouli, and Hachicha (2014) utilized a multicriteria
decision-making process (MCDA) to assess the best method to treat and transport IHW
for 12 regional hospitals in the Governorate of Sfax, Tunisia. The four criteria used to
determine which method of disposal of IHW for all of the hospitals were: (a) legislative
policy compliance, (b) risk assessment and environmental impact reduction, (c)
processing flexibility (robustness against failures), (d) and economic criterion. In their
28
Table 3
In another study, Dursun, Karsak, and Karadayi (2011) used fuzzy multi-criteria
group decision-making approaches in their analysis for identifying the most suitable
HCW treatment alternative in Istanbul, Turkey. Dursun et al. also based their
hierarchical structure for making their decision on four general criteria: economic,
consideration for the disposal and treatment of IHW, that the best alternatives in ranked
order were: steam sterilization, microwave, landfill, and incineration (Dursun, Karsak, &
Karadayi, 2011).
resulted in increased greenhouse gas emissions (GHG) both during the incineration
process and the subsequent transportation of the remaining material and high
transportation costs. Caniato et al. (2015) reported that few examples of best practices
for IHW are available in the literature and are particularly difficult to apply to low and
middle-income countries (LMIC) due to the high implementation costs, the need for
regulation and compliance, strong international support, economic resources, and the
need for certain segregation practices at the facilities. Windfeld and Brooks (2015)
informed how various legislation and treatment and disposal practices in the U.S.,
Canada, U.K., European Union (EU) and developing nations differed due to economic,
technology, and monitoring and management practices (Caniato et al., 2015). Not only
do these practices differ, but the terminology used to describe waste generated from
HCOs also is inconsistent among countries around the globe (Caniato et al., 2015;
Windfeld & Brooks, 2015). In the U.S., regulators use the terms hospital waste, medical
waste, and regulated medical waste to indicate only the hazardous components generated
by HCO, while WHO defines health-care waste more generally to include non-infections
waste products coming from all healthcare related entities (Caniato et al., 2015). Other
terms used by authors in the literature depending on the location, country, or area of
study include biomedical waste and clinical waste (United Kingdom). Caniato et al.,
(2015) argued that these variations in terminology and the subjectivity with which
individuals may define them have created a great deal of confusion. Therefore, Caniato
et al. advocated for the creation of a set of international guiding principles and manuals
which all countries can use to develop local standards that are consistent around the
globe.
Integral to the issue of the most effective and efficient method of HCW treatment
and disposal reported by scholars in the literature was the importance of waste
segregation (Baati et al, 2014; Caniato et al., 2015; Carnero, 2015; Doiphode, Hinduja,
& Ahuja, 2016; A. Kumar et al., 2015) with the majority of scholars emphasizing point-
of-use waste segregation (Huffling & Schenk, 2014, Johnson et al, 2013; A. Kumar, et
strategy, scholars studied waste segregation practices, and the strategies hospitals could
employ to improve such practices in detail. There were several general themes found in
the literature that discussed contemporary waste management strategies around the globe.
several themes: (a) minimizing the spread of disease (b) reducing the environmental
on the dangers HCW posed to healthcare workers, the environment, and the people in the
surrounding communities where, if improperly disposed of, could cause the spread of
harmful diseases and other adverse health consequences. Many scholars reported that
improper disposal of HCW by hospitals was incongruent with the primary objective of
promoting health and curing diseases (Agar, 2015; Hemchandra et al., 2014; Thakur &
(ESWMP) promote and protect population health (Agar, 2015; Hemchandra et al., 2014;
Thakur & Ramesh, 2015) prevent the spread of disease (Ali et al., 2016; Anozie et al.,
2017; Carnero, 2015) and occupational exposure to healthcare workers (Huffling &
Schenk, 2014; A. Kumar et al., 2015; Thakur & Ramesh, 2015). Kumar et al. (2015)
reported that waste handlers were the most susceptible among healthcare workers to
32
become infected by infectious waste due to poor management practices and improper
precautions taken by waste handlers during waste collection, segregation, and disposal.
One of the primary objectives researchers discussed in the literature regarding the
issue of the segregation of waste, was the ability to reduce the harmful effects of
handling, transporting, and sorting infectious waste by waste handlers (Baati et al., 2014;
A. Kumar et al., 2015; R. Kumar, Shaikh, Somrongthong, & Chapman, 2015; Njue et al.,
2015). Kumar et al., (2015) reported that exposure to infectious diseases including
cholera, hepatitis, tuberculosis, and skin infections are occupational hazards waste
handlers and other healthcare workers face on a daily basis. Researchers, particularly in
developing countries, found that segregating waste at the source minimized expose of
health hazards to waste handlers and thus, the spread of infectious diseases.
scholars reported in the literature were the effects of climate change and global warming
(Agar, 2015; Carnero, 2015; Coffey et al., 2013; Huffling & Schenk, 2014; Thakur &
Ramesh, 2015; García Vicente, Morales Suárez-Varela, Martí Monrós, & Llopis
González, 2015). Agar (2015) reported that the EPA’s energy conservation message
reusing, and recycling. Environmental challenges related to pollution and climate change
have required healthcare entities to take a closer look at their carbon footprint, which they
33
have been slow to do (Agar, 2015). Healthcare processes add to the contamination of soil
and surface and underground water supplies and increase the generation of allergic
and Oiye (2015) reported the environmental impact of pollution as a contributor to low
birth weight babies born to mothers living near landfill sites. Thakur and Ramesh (2015)
posited that sustainable healthcare would involve and promote healthier living and
lifestyles. Healthcare leaders that adopt HCWM strategies provide win-win solutions to
economic incentives including concerns for reputation and avoidance of regulatory fines
were a significant incentive for sound waste management practices among hospitals in
fines (Roberts, 2105), decreased liabilities (Ali et al., 2016; Diamond, 2014), and meeting
accrediting bodies standards of care and safety requirements (Agar, 2015; Carnero, 2015;
industries also included tax benefits, credits, and rebates (Ali et al., 2016b; Coffey et al.,
2013; García Vicente et al., 2015; Wormer, 2013). Therefore, the implementation of
costs associated with freight transportation. This latter benefit also qualified as both an
reported that HCOs created additional revenue streams (Ali et al., 2016b; Askarany &
Franklin-Smith, 2014; Panepinto, Blengini, & Genon, 2015; WHO, 2014; Toktobaev et
al., 2015; Vogt & Nunes, 2014; Yasar, Celik, & Sharit, 2016). Hemchandra et al. (2014)
found that by selling the hospital’s solid waste and containing patient costs through
sterilization and reuse of certain consumables, the hospital saved over $2.9 million during
a six-year period.
The outcomes of CSR and competitive advantages have been the focus of
numerous research studies as have the motivations for firms to engage in activities that
often discussed building sustainability by designing actions that drive the triple-bottom-
responsibility (Block, 2016; Carnero, 2015;). Coffey et al. (2013) found that what
support for their communities. Scholars and business leaders alike reported that engaging
in CSR activities is a means whereby firms could create a competitive advantage. Arend
(2014) reported that “orientation to, commitments to, and dynamic flexibility in the
firm’s CSR and green policies are significant factors in a firm’s CSR and green-based
competitive advantage.
Hospitals that adopted proper ESWMP derived both tangible and intangible
rewards internally and outwardly into the community. Shetty & Gujarathi (2013) and
implementing ESWMP not only created a safer working environment for their
employees; those employees reported a higher rate of job satisfaction. Shivalli and
Sanklapur (2014) expanded on this concept by stating that ESWMP produced positive
leaders must account for when considering the adoption of HCWM strategies.
Scholars contributed a great deal to the body of knowledge in the literature on the
organizations. Scholars attributed CSR a primary concern for larger organizations and
have considered it less crucial for SMEs (Carnero, 2015; Conway, 2014; Nagypál, 2014).
Despite the extensive literature on CSR in other business sectors, until recently the
healthcare industry has only recently developed an interest in CSR aside from the daily
provision of healthcare services (Agar, 2015; Russo, 2016). Carnero (2015) argued that
Carnero posited that HCOs should set the standards for corporate social responsibility
could develop preventative measures that minimize their environmental impact thus
that if HCOs dealt with waste properly, the social, economic, and environmental impact
of the protection of natural resources through the efficient use of raw materials and
essential role in SMEs’ CSR both in the selection of the kind of activities, the
implementation of actions and customers are also important motivating factors of SME’s
CSR responsibilities (Nagypál, 2014). Russo (2016) regarded CSR as the responsibility
of all individuals in HCOs whose shared purpose was to promote the common good by
carrying out their missions in the best way possible through ethical practices. A shared
ethic of a common good is a strong moral foundation that emphasizes cooperation among
stakeholders to go beyond the maximization of resources in the pursuit the best health
care (Russo, 2016). In this regard, all participants carry out the specific duties of their
environmental sustainability practices as a moral, ethical, and legal requirement for all
business entities. García Vicente, Morales Suárez-Varela, Martí Monrós, and Llopis
protect, care for, cure and prevent illness, environmental sustainability in health care is an
ethical issue. Sengodan (2014) concluded that protecting humans from the adverse
37
effects of HCW is both the legal and social responsibility of a healthcare organization.
Thakur and Ramesh (2015) argued that a sustainable health system must invest and
engage in preventative care and emphasize health rather than focus on disease by
promoting healthy living and lifestyles, workplace health, rapid innovation, and novel
premium pricing and lead to other cost benefits through innovation and environmental
leadership (Clarkson, Fang, Li, & Richardson., 2013). Researchers have reported that
environmental responsible practices, and company value in both cash flow and
Ameer and Othman (2012), Clarkson, et al. (2013), Feng and Wang (2016) and
practices would also have higher performance metrics. For example, Wagner (2015)
found that there was a positive association between the integration of environmental and
economic performance dimensions including increased sales, market share, and new
market opportunities. Ameer and Othman informed that businesses with global
sustainability practices had higher financial performance metrics (return on asset, i.e.
ROA, profit before taxation, and cash flow from operations). Clarkson et al. reported that
benefits in the form of profitability (ROA) and cash flows relative to firms that opted not
financial performance metrics than those that did not and reported their findings indicated
performed better financially. Moreover, Feng and Wang contributed to the body of
Block (2016), Russo (2016), and Van Dyke (2016) argued that healthcare leaders
focused cost savings and cost-cutting efforts too heavily on tightening budget that they
have overlooked how improved efficiencies can improve the true value of healthcare.
Van Dyke (2016) posited that reducing costs from clinical areas rather than cost savings
efficiency and effectiveness of the care delivery. The financial co-benefits of developing
efficient use of resources which lead to a deeper understanding of their clinical systems
and its interdependencies while undergoing a redesign process (Hovlid et al., 2012;
Russo, 2016). In addition, Russo (2016) argued that HCOs that perform their work well
meet their patients’ needs, improved performance, and increased operational efficiencies.
Several researchers argued that proper segregation of general waste and infectious
waste would lead to reduced operational expenses. Researchers reported that the costs
associated with the treatment and disposal of infectious waste are between five to ten
times the cost of noninfectious waste (Huffling & Schenk, 2014; Vogt & Nunes, 2014).
39
Johnson et al. (2013) reported that missegregation of healthcare waste (HCW) increased
costs for hospitals who are already experiencing budgetary constraints and are
increasingly scrutinized by governmental agencies and the public for the increased
which reduced disposal costs. The exclusion of noninfectious waste from infectious
waste streams increased recyclable waste and resulted in a 26% savings (Mosquera et al.,
2014).
Many scholars noted that hospitals benefited from waste segregation strategies
through cost reductions and the creation of additional revenue streams. Several authors
reported that the hospitals they studied were able to reduce costs associated with
sterilizing miss-segregated waste (Doiphode et al., 2016; Huffling & Scheck, 2014;
Johnson et al., 2013; Mosquera et al., 2014; Sengodan, 2014; Toktobaev et al., 2015),
recycling (Carnero, 2015; Huffling & Schenk, 2014; Sengodan, 2014), and in some cases
reused sterilized product packaging (Agar, 2015; Caniato et al., 2015; Hemchandra et al.,
2014). Doiphode, Hinduja, and Ahuja (2016) reported that nonhazardous healthcare
waste was recycled and sold to recycling companies generating additional revenue.
Huffling and Scheck (2014), and Johnson et al. (2013) reported substantial savings to
biohazard waste sterilization costs through the proper segregation of general waste from
previously missegregated waste into infectious waste containers. Recycling (Agar, 2015;
40
McGain & Naylor, 2014; Toktobaev et al., 2015), reuse, and selling of both general waste
and sterilized IHW and single-use devices (Agar, 2015; Hemchandra et al., 2014;
Huffling & Schenk, 2014) were the methods that scholars found as the most useful
generate CSR.
cleaner air and water, fewer pollutants, reductions in energy and water consumption,
healthier living conditions for people and environmental protections for animal habitats
around the globe. Most developed countries and many countries considered as
and population health laws that address the protection of human and animal conditions
against improper handling of toxic substances and the dumping of all forms of waste in
make adhering to governmental regulations difficult if not implausible (Ali et al., 2016b;
Ali, Wang, Chaudhry, & Geng, 2017; Baati et al., 2014; Caniato et al., 2015).
from the developing nations Asia, Africa, and the Middle East (Caniato et al., 2015).
Primary barriers to adhering to regulatory standards for IHW found in the literature
LMIC (Ali et al., 2017; Baati et al., 2014; Njue et al., 2015). Many developing countries
were unable for economic reasons to treat IHW on site, increasing the risk of exposure to
41
hazardous infectious waste to their workers and the surrounding community. Improper
transportation from the the cite of waste generation to the storage and handling areas
within the hospital as well as the improper use of personal protective equipment (PPE)
were also reported as challenges (Assis, Gomes, Balista, & Freitas, 2017; Caniato et al.,
2015; A. Kumar et al., 2015; R. Kumar et al., 2015). A. Kumar et al. (2015) reported that
the most significant issue to proper biomedical waste handling at their hospital was due to
waste handlers lack of compliance with wearing appropriate PPE because they were not
aware of the importance of doing so as well as climate conditions which made wearing
reported that inadequate worker safety existed and occurred due to the lack of availability
of PPE for workers, insufficient budgeting by leadership for equipment used in infectious
space), lack of adequate training and communication relating to the hazards of infectious
waste and its proper handling, and weak supervision and monitoring of HCW (Anozie et
al, 2017).
Researchers reported that they often found that organizational barriers reduced the
follow regulatory requirements (Dunphy, 2014; Jabbour et at., 2016; Joshi et al., 2015;
Pinzone et al., 2015; Sari & Camponogara, 2014). Scholars frequently described the
Chaudhry, & Geng (2017), and A. Kumar et al. (2015) found that waste handlers lacked
42
the proper PPE because their institutions could not afford to purchase them. Nichols and
Manzi (2014) discovered that lack of segregation bins resulted in the inappropriate
disposal of waste and noncompliance with local or national waste management policies.
R. Kumar et al. (2015) reported the lack of discrete waste bins to separate infectious from
non-infectious waste resulted in inadequate worker safety. R. Kumar et al., Nichols and
Manzi, and Sari and Camponogara (2014) expanded on this issue by stating that a lack of
physical space for segregation bins was also a barrier to cost containment efforts in
developed countries as well. Ali et al. (2016) also reported that hospital leadership also
cited financial concerns and the perception that implementation of sound HCWM
practices would overburden staff as barriers. Jabbour et al. (2016) determined that
segregation was knowledge (Caniato et al., 2015; Hovlid et al., 2012; Johnson et al.,
2013; Nichols & Manzi, 2014; Njue et al., 2015; Manzi, Nichols, & Richardson, 2014;
Shivalli & Sanklapur, 2014) education or training of healthcare workers (Johnson et al.,
2013; Joshi et al., 2015; Mosquera et al, 2014; Manzi et al., 2014; Sengodan, 2014;
Shivalli, & Sanklapur, 2014) in particular waste handlers (Baati et al., 2014; Kumar, A. et
al., 2015; Kumar, R. et al., 2015; Njue et al., 2015), and employee motivation (Dunphy,
2014; Joshi et al., 2015; Pinzone et al., 2015) by primarily the nursing staff who perform
the majority of the care and the generation of waste in their processes (Ali et al., 2016;
Huffling & Scheck, 2014; Shivalli & Sanklapur, 2014). Because most of the researchers
43
focused on the direct actions of the clinical staff and the point of use segregation of
waste, researchers pointed to the importance of this group and their ability to advocate for
making changes (Huffling & Scheck, 2014; Mosquera et al., 2014; Shivalli & Sanklapur,
2014).
issues and their perception that their actions will have little direct impact on such issues
affected their motivation to engage in sound HWM practices (Coffey et al., 2013). Sari
sustainable practices. The conditions for change within the organization validated the
value of sustainability among workers (Sari & Camponogara, 2014). Moreover, Coffey
practices played a role in the attitudes and actions toward adopting green practices.
towards pro-environmental behavior in his study and suggested that the theory of leader-
Ali et al., (2016) found that concern over the facility’s positive reputation and
sound HCWM practices. Arend, 2014, Coffey et al., 2013, Gkorezis, 2015, and Lloret,
2016, reported that managerial enthusiasm and commitment to the adoption of green
Kumar et al. (2015) concluded that continuous supervision and monitoring of staff was
Transition
The purpose of this study was to explore strategies some Midwestern U.S.
hospital leaders and managers used to minimize waste management operational costs.
Section 1 provided the foundation for this study by introducing the problem, purpose,
conceptual framework, research questions, and the significance of the study. Section 1
also included an extensive literature review that offers details as to the reasons efficient
waste management strategies are beneficial to hospitals, the waste management strategies
HCOs and other industries have used, and the challenges hospitals have faced
description and justification of the method, design, population and sampling, and data
collection and analysis techniques I used in this study. I also detailed how I organized
and maintained the data, and the techniques I used to ensure the reliability and validity of
the data.
In Section 3, I present the findings and discuss their application for professional
addressed the implications for social change and recommendations for further research in
The purpose of this qualitative case study was to explore what strategies can help
healthcare leaders and their organizations minimize operational costs associated with
waste management activities at their facilities. In this section, I describe my role as the
researcher and provide a detailed description of the research method and design, the
participants and the sampling process, the importance of ethical research, and the
techniques I used for data collection, organization, and analysis. I also address the
strategies I used to enhance this study’s reliability and validity as it applies to the
Purpose Statement
The purpose of this qualitative single case study was to explore strategies some
management operational costs. The participants in this study were hospital leaders,
managers, and an employee who have successfully adopted strategies to minimize waste
management operational costs at their facility. The findings of this study could assist
carbon dioxide (CO2) gas emissions, decrease waste sent to landfills, and generate
additional revenue streams. The implication for positive social change may include
reduced service costs and improvements to the health and well-being of the people in the
The role of the researcher in qualitative case studies is significantly different from
sources using words for analysis rather than seeking to measure something using numbers
(McCusker & Gunaydin, 2015). In case study research, the researcher uses their lens to
gain insight into the phenomenon (Baxter & Jack, 2008). The researcher uses their eyes
and perspective to explore the experiences of the participants under investigation so that
experiment (Yin, 2014). In this study, my role as the researcher was to review the extant
participants, secure and review relevant documents, analyze and interpret the data, and
I engaged participants from a single hospital system in the Midwest. Due to time
constraints and stated workload issues, I conducted interviews via the telephone or
Skype. Prior to conducting the interviews, I described to each participant the purpose of
the study, explained the interview process, reminded them that participation in the study
was voluntary and that they could discontinue the interview at any time without
interview and explained that I would use it to create a transcript. I also explained that in
47
addition to taping the interview, I would also take notes. Finally, I ensured that each
participant signed the approved Internal Review Board (IRB) Letter of Consent before
While the number of years spent in the healthcare field are many, my expertise lies
outside of the waste management arena. My interest in the topic is a culmination of the
practical need for hospitals to find innovative methods for reducing operational costs and
the current importance of climate change and reducing healthcare’s carbon footprint,
which is a significant contributor to global pollution, climate change, and the spread of
disease.
There are inherent concerns the researcher, using qualitative methods, must
researcher will interpret data sources based on their worldviews which are shaped by
their previous events and experiences (Yin, 2014). The researcher uses their
they will study the problem, and the intended audience (Christ, 2013). These events and
experiences may create biases that the researcher must recognize, address, and moderate
required that the researcher address their personal worldviews during data collection. To
48
this end, the researcher can enhance data credibility using multiple data sources also
known as data triangulation (Baxter & Jack, 2008; Cronin, 2014; Yin, 2014). The aim of
data triangulation is to use multiple sources to corroborate the same findings (Yin, 2014).
through techniques that verify how the researcher has understood the perspectives of the
participant’s without interjecting their personal biases. In this study, I used semi-
participants. I used two methods of verifying that I did not interpose any personal bias
into the final analysis: (a) member checking and (b) transcript reviews. Member
checking is the process by which the researcher discusses with participants their
interpretations of the data collected during the interview process and the participants
could verify and clarify those interpretations (Baxter & Jack, 2008). Therefore, member
checking is the best process to confirm the credibility of the interview data (Boblin,
The researcher must follow the ethical principles established by the National
Research (NCPHSBBR) in the Belmont Report of 1979. The Belmont Report detailed
three general principals regarding the protection of human participants during research
investigations: (a) respect for persons (b) beneficence, and (c) justice (Miracle, 2016;
Yip, Han, & Sng, 2016). The Belmont Report is the standard guide that researchers must
follow which clarifies the differences between research and practice (Miracle, 2016). I
49
participated in the required certification for the protection of human subjects as required
Participants
The unit of analysis for this study were leaders and managers of a medium-sized
hospital system in the Midwestern U.S. that implemented strategies to minimize waste
management operational costs. I conducted interviews with the chief executive officer
(CEO) emeritus, the past senior vice president of business services, the sustainability
director and one of his employees. I recruited the participating hospital from the member
resource for environmental solutions in the healthcare industry. I chose the organization
based on their commitment to the Healthier Hospitals’ less waste challenge that had
me by email.
must meet specific criteria for eligibility and to gain an understanding of specific research
agendas (Duan, Bhaumik, Palinkas, & Hoagwood, 2015; Lee-Jen Wu, Hui-Man, & Hao-
Hsien, 2014). Lee-Jen Wu, Hui-Man, and Hao-Hsien (2014) reported that purposive
sampling is particularly useful because the chosen informants are uniquely qualified to
provide rich information of value to the study. In order to explore the strategies hospital
that played different roles within the implemented processes. Therefore, I also used a
technique known as snowball sampling to asks recruited participants to identify other key
individuals who might provide further information-rich evidence on the hospital’s waste
management strategies. Random sampling was not appropriate for this study because
qualitative research, investigators reach data saturation when additional inquiry yields no
perspectives (Tran, Porcher, Falissard, & Ravaud, 2016). Nichols and Manzi (2014)
reported that researchers who used purposeful sampling methods achieved data saturation
faster because their inquiry was more precise and their participants were more informed.
action, or phenomena (Park & Park, 2016; Polit & Beck, 2010; Yin, 2014). In this study,
operational costs at a medium-sized hospital system the Midwest. I chose the case study
method because it is the most appropriate design for an in-depth analysis of which
research purpose and what the researcher aims to measure (Baxter & Jack, 2008; Carter,
Bryant-Lukosius, DiCenso, Blythe, & Neville, 2014; McCusker & Gunaydin 2015).
There are three methods of inquiry in contemporary research: (a) quantitative, (b)
qualitative, and (c) mixed methods. For this investigation, I determined the qualitative
method of inquiry was suitable because of the nature of the research question (its
purpose) and the flexibility and rigor the qualitative method provided (Baxter & Jack,
2008; Cronin, 2014; Yin, 2014). Polit and Beck (2010) reported that some qualitative
researchers believed that using a qualitative research method reveals higher level
concepts and theories that are applicable in other situations. Boblin, Ireland, Kirkpatrick,
and Robertson (2013), Dasgupta (2015), and Yin (2014) reported qualitative studies are
naturalistic because they occur at the site of study and do not manipulate the participants
or the environment in which they take place. Polit and Beck informed that the goal of
qualitative research is to influence the views of decision makers whose policy decisions
affect the health and well-being of others; therefore, qualitative research has a more
best suited because the purpose of this study was to reveal the reasoning behind the
hospital leader's choice of business strategies to reduce operational costs associated with
The strength of qualitative case studies is the richness of the data the researcher
through the interpretation of the collected data (Boblin et al., 2013) without imposing
general patterns. The ability to gather multiple data sources and the flexibility of inquiry
were additional reasons for choosing the qualitative method for this study.
level. Researchers use one of three types of designs to numerically measure data: (a)
determine causality (Boblin et al., 2013; Park & Park, 2016; Yin, 2014). Traditionally,
many in the scientific community view quantitative methods as factual and scientific,
while perceiving qualitative research as softer and more subjective (Barnham, 2015).
capture insight into the deeper understanding of what participants think. Some
participants from the population (Polit & Beck, 2010). These skeptical researchers
argued that randomization and the generalizability model is an ideal goal, rather than a
real-world representation and (Polit & Beck, 2010). Criticisms aside, the quantitative
53
inquiry did not fit the intended purpose of this study, and therefore, I chose the qualitative
method of inquiry.
with a quantitative analysis. Almutairi, Gardner, and McCarthy (2014) reported that
one another or sequentially to triangulate data collection and analysis strategies. Christ
(2013) argued that the mixed method research methodology offers the best of both
However, I disqualified the mixed-methods approach due to the empirical component and
Research Design
education, sociology, and the health sciences because of the ability for researchers to gain
2014; Tran et al., 2016; Yin, 2014). Boblin et al. (2013) reported that two scholars, Stake
and Yin, have led the research community in supporting the qualitative methodology and
the case study design. However, Boblin et al. stated that these scholars have differing
orientation minimizes the role that the conceptual framework plays in the interpretation
of the data suggesting that it should guide the study, but that it is not necessary. Boblin et
al., Nelson and Evens (2014), and Dasgupta (2015) argued constructivist researchers
54
believe truth is relative and through discovery, researchers can reveal embedded content.
Postpositive researchers seek truth in more formal and structured manners (Boblin et al.,
2013; Dasgupta, 2015). Researchers with this worldview value processes and stress the
(Boblin et al., 2013). In this study, I evaluated the strategies hospital leaders used
through the OLT and TCE theories, and therefore, utilized a postpositivist orientation.
By using a case study research design, researchers can gain multiple perspectives
from their participants in order to generate rich contextual information about the subject
under investigation (Cronin, 2014). Dasgupta (2015) informed that case study research is
particularly useful in the following situations: (a) when the phenomenon under
investigation is broad and complex, (b) when there is insufficient body of knowledge to
establish cause and effect, (c) when a holistic, in-depth investigation is needed, and (d)
when researchers cannot study the phenomenon outside of the setting in which it
occurred (p. 151). A case study design was appropriate for this study because I sought to
gather rich, in-depth data on the strategies hospital managers used to minimize their
There are other qualitative methodological designs that I took into consideration
when determining which study design was most appropriate for my study. These two
study designs were the phenomenological study and ethnography. Researchers who use
the phenomenology design aim to gain a better understanding of human experiences and
the beliefs, experiences, and views of their participants as they relate to those experiences
(Duckham & Schreiber, 2016; Nazir, 2016). The ethnographer studies how people
55
interact with one another and their cultural characteristics (Ketokivi & Choi, 2014;
Leslie, Paradis, Gropper, Reeves, & Kitto, 2014; Park & Park, 2016). Because this study
research because the inductive method relies on the researcher’s personal, cultural, and
experiential values. In addition, the scientific community has levied strong criticisms
against case study research because of the lack of generalization, abstractions, and
formalization (Ketokivi & Choi, 2014). As Woodside argued, scholars who were
research as chaotic in complexity that “detract from the necessity to generalize beyond
the immediate case” (p. 65). Classical empirical researchers view the variability of the
inductive method of case study research as an inherent weakness that fails to test
method of inquiry is related to sample size. An adequate sample size is one of the criteria
of validity which is dependent upon a sound sampling strategy and achieving data
saturation (Elo et al., 2014; Lee-Jen Wu et al., 2014; Tran et al., 2016). Most scholars
agree that in qualitative research data saturation indicates that the researcher has an
adequate sample size (Chowdhury, 2015; Elo et al., 2014; Lee-Jen Wu et al., 2014). To
enhance data saturation, and thus, the validity and credibility of this study, I continued
56
the interview process until I obtained data saturation; meaning when there was a
2012). Using purposive sampling, researchers are able to recruit participants that are
uniquely capable of providing rich information that delivers value to the study (Lee-Jen
Wu et al., 2014), which enhances transferability and analytic generalizability (Polit &
Beck, 2010). I included high-level managers and waste handlers who have expertise in
waste management and who were involved in the decision and implementation phases of
method to reach data saturation. Snowball sampling is another technique researchers use
participation in the topic under investigation (Elo et al., 2014). The snowball sampling
Thakar, 2016). Elo et al. (2014) stated that one of the criteria for establishing validity is
information the researcher receives from the interviewees. Dasgupta (2015) argued that
57
researchers should continue participant interviews past the point of saturation to enhance
the credibility of the findings. In addition, Elo et al. (2014) reported that researchers
might have problems with data analysis, such as difficulty linking themes without
achieving data saturation (Elo et al., 2014). Therefore, in order to ensure data saturation,
participants.
Ethical Research
The three guiding principles of ethical research with human subjects are
beneficence, justice, and respect for others (Yip et al., 2016). Paramount to these guiding
vulnerable populations, participant equality, and avoiding deception (Kara & Pickering,
2017; Yin, 2014; Yip et al., 2016). Researchers must conduct their inquiry in a moral and
ethical manner by following the ethical principles set forth by Walden University Internal
Review Board (IRB). I received approval from the Walden University IRB (approval
Given that the goal of the study was to obtain insights into waste management
informed consent form (See Appendix A) prior to their enrollment and informed them
that their participation in this study was voluntary. The written consent form included
procedures for withdrawing from the study, clarified that there were no incentives given
58
for their participation, and assure them that their participation in this study would remain
confidential.
process, requested verbal confirmation that they received and signed the Letter of
Consent form, and requested permission to tape the interview. I reiterated that I would
transcribe each interview verbatim, and provide them with the opportunity to review a
process that replaces their name and that of the institution, and that I will keep all
materials pertaining to the study in a secured location for five years to ensure the
For this qualitative single case study, I served as the primary data collection
instrument and utilized multiple sources for data collection. I performed face to face
using a software program specifically designed for recording Skype audio and video
calls. In cases where the participants did not have access to Skype, I conducted telephone
interviews that were audio recorded. Researchers use participant interviews to provide
them with rich, in-depth information concerning the perceptions and perspectives of the
participants and allow for spontaneity and flexibility (Almutairi et al., 2014; Carter et al.,
2014). Almutairi et al., (2014) informed that interviews in qualitative research provide a
59
better opportunity for researchers to gain more in-depth information than survey methods
allow.
understanding of the phenomena under evaluation (Carter et al., 2014) and to enhance
data dependability and credibility (Baxter & Jack, 2008; Yin, 2014). In addition to in-
depth interviews, other data sources frequently used by qualitative scholars include
document reviews, archived records (public, organizational, and survey data), various
observational methods, and physical artifacts (Almutairi et al., 2014; Carter et al., 2014;
Yin, 2014). Data triangulation is the term researchers use to describe the use of multiple
sources of data and is the criteria by which the trustworthiness of qualitative studies is
participant interviews, I reviewed relevant documents, financial reports, and observed the
interview to ensure the themes I captured represented their experiences, views, and the
(Coffey et al., 2013; Houghton, Casey, Shaw, & Murphy, 2013). Harvey (2015)
60
informed that member checking allows participants to reflect on their experiences and
as a tool to organize and analyze the data (NVivo). I backed-up the data to a separate
data storage device that is also password protected. I used NVivo to keep journal notes
during the interview and while coding as a means to reflect on the data analysis process.
Reflexivity is one of the tools qualitative researchers use to enhance dependability and
confirmability of the data (Houghton et al., 2013). I will maintain the journal and all
other collected data (copies of reports and other information related to the study) on the
data storage device in a locked drawer in my home office for a minimum of 5 years.
which minimized operational costs. I used the interview protocol located in Appendix C.
I combined the data collected from these interviews with other documents including
preexisting financial documents, descriptive notes (journal entries and reflective notes),
and observations of the facility's official website. Yin (2014) stated that “one of the most
important sources of case study evidence is the interview” (p. 110). Not only does the
researcher gather narrative data while conducting interviews, but they are also gathering
data through observations such as the participant's body language, demeanor, and other
meanings that are not express with words (Nazir, 2016; Park & Park, 2016).
61
To strengthen reliability and credibility and reduce bias, I also used data
two years of financial metrics associated with the waste management strategies of the
hospital. These documents included year- end reports from one year before and five
years after the leadership implemented their waste management strategies and revealed
the operational savings generated by these strategies. In addition, member checking was
used to ensure that I properly interpreted and summarized the participant’s thoughts and
experiences.
There are many strengths and a few weaknesses to the use of the data collection
sources I have used. While interviews provide the researcher with the ability to ask
targeted questions relating to the topic under investigation, there is the potential of
introducing biases both from the researcher and the participant (Yin, 2014). Direct
observations are time-consuming, and participants may not perform the same as they
would when they are otherwise unobserved. Document reviews are excellent sources of
information. However, Yin (2014) reported that gaining access to certain documents may
organization and management of the information (Baxter & Jack, 2008; Yin, 2014). Yin
(2014) and Baxter and Jack (2008) suggested the use of a computer database system to
track and organize data sources to improve case study reliability. Improper organization
used NVivo to store and organize transcribed and coded data and organized participants
material using a coding system to protect participant’s identities. All documents were
uploaded into NVivo and stored on the same storage device. Once uploaded into NVivo,
Data Analysis
quantitative studies that have numerical data to analyze, researchers using qualitative
that some researchers use to make the analysis of narratives possible and more robust
(Chowdhury, 2015). QNA utilizes computer software to quantify narrative data into
codes and themes (Chowdhury, 2015). One such computer program is NVivo, which I
chose to assist me with my data analysis. QNA software is also helpful with data
organization, sifting, and reflexivity (Chowdhury, 2015; Saldaña, 2016; Woods, Paulus,
Using a specialized software tool such as NVivo has several advantages. QNA
software enables the researcher to organize and track their data (Baxter & Jack, 2008;
Yin, 2014). Another advantage is that software programs can save time and help a
novice researcher more readily interpret the data. I began to analyze the data during
collection, which is suggested as a best practice (Elo et al., 2014; Yin, 2014). Elo et al.
(2014), posited that researchers are better able to recognize when they have reached data
63
saturation if they collect and analyze the data at the same time. QNA analysis assists by
Researchers look for certain elements when judging the quality and rigor of a
research study. Gheondea-Eladi (2014) stated that validity and reliability are the most
critical standards that ensure a study’s quality. Yin (2014) reported that scholars apply
four tests to case studies which influence the perceptions of readers and other researchers
investigation (Baxter & Jack, 2008; Elo et al., 2014; Gheondea-Eladi, 2014). While these
terms are used in both quantitative and qualitative studies to assess the credibility of a
study, qualitative researchers often refer to the trustworthiness of qualitative inquiry (Elo
et al., 2014).
Reliability
Reliability in case study research refers to the ability of a researcher to repeat the
previous researcher’s study with consistent findings and conclusions (Yin, 2014). A
study is said to be reliable when later researchers repeat the same protocols as in the
original work and arrive at the same conclusions. The researcher can bolster a study’s
Validity in case study has four components: (a) construct validity, (b) internal
validity, (c) external validity, and (d) reliability (Yin, 2014). Construct validity refers to
the ability of the researcher to interpret the data objectively and not allow their subjective
judgments or preconceived ideas to skew their interpretation of the data (Yin, 2014).
Internal validity applies to studies that seek to explain a causal relationship and is the
most difficult test for case study research quality (Yin, 2014). Gheondea-Eladi (2014)
further stated that internal validity provides a link between theory, observation, and
coding. Researchers can strengthen their case study’s internal validity by identifying and
rejecting rival hypotheses and demonstrating the absence of false relationships (Yin,
2014). External validity is the extent to which a study’s finding, or inferences (Polit &
Beck, 2010), are generalizable to other settings (Avellar et al., 2017; Gheondea-Eladi,
Because the terms reliability and validity are terms associated with more
al., 2013) while confirmability, credibility, and transferability are terms used to express
their study’s rigor and thus dependability, confirmability, credibility, and transferability.
Dependability refers to the stability of data over time and the ability for other researchers
to conduct the same study under similar conditions (Houghton et al., 2013; Elo et al.,
2014; Yin, 2014). Researchers enhance case study reliability by clearly describing the
study’s purpose and procedures used to select participants and by developing and
collection and analysis techniques and believability of the findings (Houghton et al.,
2013). Credibility describes how well the research data addressed the research question
as represented in the findings. (Elo et al., 2014). Confirmability refers to the ability to
confirm or substantiate the findings and includes eliminating bias and subjectivity during
all phases of the study (Elo et al., 2014; Houghton et al., 2013). Like dependability,
transferability represents the ability of other researchers to replicate a study and arrive at
the same or similar findings (Elo et al., 2014; Gheondea-Eladi, 2014). It is ultimately the
similar situations and context (Elo et al., 2014; Houghton et al., 2013). Researchers can
enhance transferability of their studies by clearly describing data collection and analysis
methods, participants, and other conditions in which the study was conducted (Elo et al.,
2014).
There are several strategies researchers can employ to enhance the reliability and
validity of a study. One of the strategies is data saturation. Saturation in research refers
66
to the level at which researchers have gathered enough data during the interview process
to determine they had a large enough sample (Elo et al., 2014; Gheondea-Eladi, 2014;
Lee-Jen Wu et al., 2014). Polit and Beck (2010) argued that saturation maximizes the
likelihood that a study’s findings are generalizable and that other scholars can replicate it.
Saturation determines when the researcher has achieved an adequate sample size because,
with data saturation, data replication also occurs further verifying that the study is
comprehensive and complete (Elo et al., 2014). Data saturation is important for content
validity in qualitative studies (Cronin, 2014). Per Tran, Porcher, Falissard, and Ravaud
(2016), although there are no current studies published in the literature that explicitly
defined what sample size is necessary to achieve data saturation, they believed that
researchers achieved data saturation when three to 10 consecutive participants did not
reliability and validity. Data triangulation is the term researchers use to describe the use
of multiple sources of data and is the criteria by which the trustworthiness of qualitative
studies is measured (Cronin, 2014; Elo et al., 2014). In qualitative research, researchers
use multiple data sources to gain a comprehensive understanding of the phenomena under
evaluation (Carter et al., 2014) and to enhance data dependability and credibility (Baxter
& Jack, 2008; Yin, 2014). In addition to in-depth interviews, other data sources
(public, organizational, and survey data), various observational methods, and physical
triangulation, (c) theory triangulation, and (d) data source triangulation (Carter et al.,
collection techniques to measure the same phenomenon (Carter et al., 2014; Polit &
Beck, 2012). A researcher who engages multiple investigators to observe and collect
data for the same study is using investor triangulation. In theory triangulation, the
researcher examines the data through multiple theoretical lenses (Carter et al., 2014).
Finally, a researcher uses data source triangulation when collecting data from different
individuals, groups, or communities (Carter et al., 2014). In this study, I will use both
research methodology and design, population, role of the researcher, and the participants.
In addition, I discussed the ethical considerations with human subjects that researchers
must abide by, described the data collection and analysis techniques, and addressed
reliability and validity issues and how I would enhance them for this study.
In section 3 I provided an analyze and interpretation of the data and discuss the
findings and the ways that these findings extend the knowledge of the theoretical
framework and the strategies healthcare leaders used to minimize operational costs
associated with waste management activities at their facilities. In addition, I discuss the
results and their applicability to professional business practice as well as the implications
for positive social change. Finally, I provide recommendations for further research.
68
Section 3: Application to Professional Practice and Implications for Change
Introduction
hospitals. I also describe the implications for social change, recommendations for action
on this topic, and discuss areas for further research as to how healthcare leaders can
strategies. Finally, I concluded this section with my reflections on the DBA doctoral
study process and any personal biases that might have influenced the participants during
data collection.
The purpose of this study was to explore the strategies that hospital leaders used
to minimize their facility’s operational costs. I collected the data through semistructured
interviews using the research questions of this study, financial documents, and the
used NVivo to assist in the coding, organization, and triangulation of the data. The
theories of OLT and TCE provided the theoretical lenses through which I analyzed and
interpreted the data. Based on the thematic analysis, the following four primary themes
emerged: (a) engaged leadership, (b) incorporate sustainability into the mission, vision,
and values of the organization (c) create an organizational culture of sustainability and
emerged.
The research question was as follows: What strategies do hospital leaders use to
minimize waste management operational costs? I collected data from a single hospital
system located in the Midwestern U.S. I utilized purposive and snowball sampling
methods to reveal and interview individuals who had intimate knowledge of the
criteria required for participation. In addition to interviews, I obtained other data from
the health system's official website and financial documents which I then used for data
Table 4
Innovation 21 12
Incorporate into mission, vision, values 17 6
Leadership 16 5
Corporate culture of sustainability 12 4
Teamwork 9 7
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Theme 1: Engaged Leadership
recruit a participant organization for this study. I sent letters to all the hospital leaders and
successfully minimized their waste management operational costs. I followed the letters
with phone calls and emails. In some cases, the individuals were no longer at the facility,
and thus, their replacements were not qualified under my study requirements. In other
instances, leadership had not filled their position. At one hospital, the sustainability
coordinator was still in their position; however, the senior leadership had changed and
was not as supportive of sustainability initiatives because of their perceived costs and
uncertain return on investment (ROI). This concern is consistent with the theory of TCE
as some leaders do not perceive that sustainability can produce the financial benefits from
the capital expenditures and contractual obligations some HCWM strategies might
To explain some of the barriers other CEOs have reported to the implementation
of ES waste management processes, P1 stated that many CEOs have not “caught up with
community healthy.” In addition, P1 reported that CEOs and CFOs look at their budgets
and the capital costs associated with implementing ES waste management processes and
cannot envision the ROI. These remarks are congruent with researchers who reported
barriers by explaining that they do not need to go to the extent his organization has, but
by managing waste (both common waste and pharmaceuticals) and energy, they could
make money, inspire their staff, and gain competitive advantage in the community
through their CSR activities. P1 summed other leaders’ barriers as first being
philosophical and then financial. So, for ABC Hospital, waste management processes are
engaged leadership” on the part of senior leadership and the Board. P2 felt strongly that
all the organization’s leaders needed to communicate to the staff that ES strategies are a
priority for the organization so that “it becomes a core activity not just this thing we do
successfully implement ES strategies. He reported that as CEO, P1 was the one who
stated by P3, because P1 was the CEO and a pediatric physician, he saw how pollution
negatively impacted their community and his patients specifically. Therefore, P1 was
passionate about setting sustainability goals and talked to people in the ES industry could
help him learn how to reach ES goals in healthcare (P3). P3 reported that it was P1 as a
passionate leader setting the goals and challenging the staff to manage the hospital’s
72
waste, increase recycling, getting rid of Styrofoam, and reducing waste and consumption
In the case of ABC Hospital, the impetus for beginning to address waste
management issues was the result of leadership that felt that keeping the community
healthy meant addressing the enormous amounts of energy, waste, and pollution their
described by P1, “So first it is just to say, our job is more than just saying wait till you
break your arm and then come in. Our job is to keep the community healthy.” He began
with that concept that their job is to keep the community healthy, he convinced the
Board, communicated the vision to the staff, and provided the resources to let his staff
begin to act. P1 believes that by doing the above, bright people in the organization will
Epstein and Buhovac (2014) contended that for sustainability strategies to work,
leadership must have committed to it and built the capacity to support it within the
organization. Azmal et al. (2014) argued that leadership commitment was an essential
supported the above author’s statements with their comments. P2 remarked that “I think
in his role as CEO he was passionate about those issues for a very long time. We were
supported and inspired and encouraged by our senior leadership not to have anything go
into the landfill." P4 reported that the CEO supports and encourages them to "go out and
seek some of the answers" and it is this permission that allowed them to look for answers
costs included a recycling program which senior leadership has set a goal of recycling
80% of their applicable waste, expanding their use of reusable's, a hazardous medical
waste management program, and a food waste reduction program. The ABC Hospital
system has implemented many additional programs that are unrelated to waste
management but have accounted for millions of dollars in savings. While discussing
these strategies, P1 explained that they hired a sustainability coordinator with the
challenge of making three times his salary on the recycling program because he did not
want the coordinator’s salary to come at an additional expense and increase the cost of
care. P1’s goals were to make the recycling program “economically sound and engage the
The strategy was to say, we are going to do this, and it is going to lower the cost
of care and improve the environment because we don't have all the waste just
going into the landfill. And so, we set out to do a couple of things; we started
saying, this is a good thing for our organization, we will make money if we just
separate these things rather than throwing them all in the same trash can. That
Not only did P1 feel a commitment to ES, but he also was acutely aware that to be
successful, a sustainability program had to pay for itself and not increase costs that would
healthcare organization
for leadership to incorporate sustainability into the organization’s mission, vision, and
values (Block, 2016; Epstein & Buhovac, 2014; Wijethilake, 2017). Sustainability
operations should be integrated into the value system of an organization for stakeholders
to understand the relationship between the daily operations of patient care and
into their core values allowed for them to address sustainability issues strategically
Azmal et al. (2014) concluded that even though the primary mission of healthcare
organizations is to promote health, they further argued that fulfilling that overarching
mission includes that the organization does “no harm to the patient, self and society, and
the environment” (p. 2639). Without such integration, leadership has not clearly
organization.
The participants all voiced the opinion, which was also supported by statements
on the official website, that there is a link between the mission of ABC Hospital and their
commitment to the health of the community and waste management as an integral part of
that commitment. P2 stated that developing strategies "was simply about leadership,
building a vision that was big enough that people that had to go on the journey from here
to there thought the journey was worth it." P1, as the leader of the organization,
75
conveyed that the most important impetus for engaging is waste management and
sustainability strategies had to do with “living the mission of the organization, to take a
broad view of the mission of health care and say for once, we’ll start looking at health
and not just healthcare.” Taking a broader view of health to P1 meant asking if their
hospital system was impacting the community by making them better or worse, and how
could they do a better job living their mission to keep their community healthy?
attendees, often CEOs, discussed some of their perceived barriers. P1 reported that
several CEOs commented that waste management and ES were out of the scope of
healthcare. “They’ll say our job is to take care of sick people and you’re off building
windmills and doing weird stuff. They think it's some throwback to the 60's or 70's” (P1).
The CEOs P1 spoke of did not perceive that getting involved in their overall community's
health was part of their organization's mission. Instead, P1 argued that most CEOs have a
narrowly focused perception aimed only at taking care of sick people rather than the
P2 also felt strongly that a hospital should incorporate community health, and
therefore ES, into its overarching mission. Formerly on the healthcare system’s board, he
was also passionate and vocal about community health being an essential part of their
mission. P2 recalled that one of the initial arguments was how ES relate to fixing sick
people. However, he responded that “if your mission is to improve outwardly the
important part of that mission.” Therefore, while P2 was on the board he thoroughly
76
understood the link between environmental responsibility and community health and
supported P1’s ES goals. A few years later, P2 became directly responsible for the
system’s waste management strategies when he joined the senior leadership of the
organization.
There were several areas in the healthcare system's official website that reported
that addressing ES issues were consistent with the mission and values of the organization.
Not only has the health system tackled HCWM, but it is also addressing the entire
spectrum of ES issues. For example, a page on the website reported "[a clinic at ABC
buildings with clean, renewable energy." Another page discussed the biomass boiler that
the system recently installed stating that the "project is part of [ABC Hospital's] plan to
lead the healthcare industry in environmental stewardship and lower energy cost." By
organization’s mission and vision statements is consistent with OLT and TCE. Feng et
al. (2014) reported organizations that adopted efficient EMS embodied a high degree “of
2910). These same four dimensions of learning orientation, combined with EMS,
enhanced firm performance (Feng et al., 2014) while minimizing inefficiencies is a core
element of TCE.
77
Theme 3: Create an organizational culture of sustainability
shared values, beliefs, behaviors, and assumptions as part of their orientation to the
organization (Shier & Handy, 2016) which may have physical, tangible, and behavioral
strong (Yan, 2016) and open to restrictive (Baumgartner, 2014). Corporate culture
commonly accepted behaviors (Baumgartner, 2014). Consistent with the concept of the
OLT as proposed by Fiol and Lyles (1985), organizational culture develops through the
employee's reflection of their past actions from which they learn and improve.
"align their mission and vision statements with embedded sustainability values" (Porter,
Gallagher, & Lawong, 2016, p. 207). Because of the importance leadership plays in the
organization. P2 explained that it was his responsibility “to continually lead the Board
and to show them that this is a part of our mission and it was those guys that just rolled
up their sleeves and did the work.” Passionate leadership that championed ES waste
sustainability and the value of having the sustainability director involved in every process
that had a waste management component. At ABC Hospital, the sustainability director
attends system wide operational meetings, pharmacy (for discussions of hazardous waste
disposal issues) and purchasing. Describing the organization as being “very waste
conscious,” P3 stated the reason they were so successful was that the sustainability
department has their “hands in every cookie jar. There’s not one area of this organization
that we don’t deal with. So, we have meetings at every operational level.” By being
involved at every level of the organization, the staff of the sustainability department
respondents explained how they worked with the state's Department of Natural Resources
(DNR) and the Environmental Protection Agency (EPA) over the years. P4 described the
day that they first came to audit the facility and how their organization reacted. P4
remembered the day well because he had only been in his position for 7 months when the
DNR and EPA came to ABC Hospital to do a site survey for pharmaceutical and
hazardous waste. Stating that it was on that day, they realized they had much room for
improvement, but instead of making excuses, they owned their problems and requested
assistance in fixing them, which P4 said they did immediately. After making corrections,
ABC Hospital chose to commit to performing at the level of best practices rather than
meeting minimum regulatory compliance. “And at the direction of P1, we got our
marching orders to create a best practice pharmaceutical and hazardous waste program.
79
(P4). Taking responsibility for their ES actions, setting the bar at the best practice level,
and becoming a leader in healthcare hazardous waste disposal sets ABC Hospital apart
from most of its competitors as well as other HCOs around the country.
solving issues that arose and overcome them. Rather than creating a program that met
minimal standards, the organizational culture is one that expects to raise the bar to be a
best practice leader in their pharmaceutical and hazardous waste program. P4 explained
how the organization's culture affected the way employees dealt with their waste
we will do a best practices program. We might not get there immediately but that
was their [senior leadership’s] goal, and this is everybody’s goal, not just a select
few who had to give their blood, sweat, and tears to get this stuff out…we not
only had corporate communications, but we had corporate learning. Our own
internal education team helped us develop training and education materials that
are mandatory for a few of the departments like nursing. And so, we had the
people who helped educate our staff, and we had the entire nurse educator’s
department behind us. Because, not that nursing was difficult at all, but they are
Once the organization met their quality and performance goals doing some
regulations. P3 gave the inspector full access to their facility including showing them
their records and processes. The inspector was so impressed with ABC Hospital's
processes and outcomes that he returned to his boss with the idea that ABC Hospital
could provide a seminar for the DNR’s hazardous waste inspectors to learn how they can
The workshop ABC Hospital provided the DNR was a three-day event which P3
described as both a lecture format that included tours around the facility. Speakers
healthcare, and the difference between hazardous medications and hazardous waste, what
high-risk medications really mean;” their legal team discussion Joint Commission and
OSHA (Occupational Safety and Health Administration) and how they affect what
healthcare organizations; nursing personnel explain how inspectors should explain or ask
questions so they (nurses) can better understand them; and finally, a facility’s manager
because the crazy thing about healthcare is we are every industry in one, I mean
that, we have a ton of universal waste, a ton of electronic waste, all these
generators, condensers, and refrigerators, we have oil and Freon, tons of batteries;
and that’s not even getting into the weird stuff we see as being first receivers.
This workshop established ABC Hospital’s hazardous waste program as the premier
implementation of waste management processes and how they were able to overcome
them. P3 remarked that communication and cultural barriers were their most significant
challenges. However, because his mom was a nurse who had worked for the organization
for 49 years, she let him know that if he made her job harder, she would “disown” him.
He said he always had her and other clinical staff in mind when contemplating process
changes. Before implementing changes, P3 stated he would think through the processes,
involve nursing in the design and implementation, pilot test, and communicate the
values, ethics, and attitudes that are found in a learning environment (Porter et al., 2016).
It is clear from the results of this study; ABC Hospital maintains an organizational culture
of sustainability.
must work in cooperation with one another often across the boundaries of their primary
departments. Körner, Wirtz, Bengel, and Göritz (2015) reported that an organization’s
cooperation, and work climate (Körner, Wirtz, Bengel, & Göritz, 2015). Healthcare
have greater staff satisfaction, higher patient satisfaction, treatment acceptance, improved
82
treatment quality, improved safety, and better clinical outcomes (Körner et al., 2015).
Teamwork has been critical for ABC Hospital in their hazardous waste program.
During our discussions on how their roles at the hospital helped to facilitate decreased
waste management operational costs, most of the respondents spoke of how, along with
other team members at the hospital, they worked together to create processes that made
things easier for other team members. As P3 stated reported that in every waste stream he
has made changes to, those changes were designed to make things easier for the patient
care staff. P3 added that they despise making things more complicated “because, in
healthcare, that's every regulation that really just makes things more complicated. And
we have a pretty strong line that when it's an inefficiency to staff or a patient, we don't
want to implement it.” The commitment to efficient caregiver processes, in turn, creates
recommended having clinical staff sort waste at the source. P3 explained that what works
for other healthcare facilities does not work for them. Training clinical staff was difficult
but training environmental department staff was much more so. “I mean how are they
going to tell the difference between cerebral spinal fluid, saliva, or phlegm? They can’t.
So, if it’s wet and it came out of the human body, we’re just going to call it infectious”
(P3). P4 agreed stating that they changed out smaller waste containers for big red step on
containers to make it easier for the staff to dispose of all waste quickly. The philosophy
83
at ABC Hospital is to make things easier on their clinical staff “so they can spend more
of their time taking care of patients and less time dealing with their waste streams” (P4).
For P4 questions four and five came quickly to him when he stated “Well, I think
it's that we work as a team, and we really do…and so as a team, we work together.” The
sustainability staff listen to the issues presented by staff members in another department,
work through the issues with them, attend formal and informal gatherings and staff
meetings. They made themselves available to all shifts and did not pretend to know or
tell them how to run their particular areas or units better than they did.
bin of a unit that would not have that drug on hand to administer. On an average unit,
throughout the day and sometimes at night. Nurses must administer medications at
specific intervals for pain management or treatments. Many medications are considered
hazardous, and staff must dispose of them in proper containers, or the entity may get a
therefore knows what department it comes from. P3 first weighs each bin, and all its
contents are tracked back to each department. One day, P3 explained he found several
pulmonary department and why several single-use vials were being used instead of a
multi-use vial, P3 met with the pharmacist. Working together with the pharmacy
department he helped them resolve a potential patient care and hazardous waste disposal
issue.
Tung et al. (2014) reported that teamwork was directly associated with enhanced
in enhancing such performance should support a team culture. Shi, Wu, and Tseng
(2017) also noted that teamwork was an essential operational criterion for the
establishment of ES. In another study conducted by Pandey and Dardi (2017) 94% of the
management in every class of worker in the hospital. Other examples of teamwork were
Theme 4: Innovation
inefficiencies and minimize the use of unnecessary resources (OLT theory). Researchers
organizational culture that fosters innovative programs and initiatives (Çınar & Eren,
2015). Organizational learning refers to the extent to which an organization supports the
ongoing learning and development of its staff (Shier & Handy, 2016). Therefore,
efforts and resources. Wagner (2015) indicated that divestment of problematic business
more value for the company and reduced transaction costs. However, upfront purchase
ABC Hospital has created unique processes by which they have eliminated
dollars. After P3 joined ABC Hospital, he assessed the methods the hospital had initiated
to manage their hazardous pharmaceutical waste and found that the nursing staff was
sorting bottles on the floors which the pharmacy technicians had color-coded by marking
each bottle with colored dots that represented the type of drug and what bin it should be
disposed in. The containers were also color coded so that the clinical staff would know
which bin to put it into. The purpose of doing so was to sort them so when the containers
were picked up by hazardous waste personnel for treatment and disposal they could be
placed in barrels and sent to the proper hazardous waste treatment and disposal facility to
should sort all waste at the source in order to minimize costs associated with hazardous
waste disposal and treatment. However, the participants reported that at ABC Hospital
86
they have worked out a better system so that nurses can spend more time with patients
and less time with non-clinical functions. P3 stated that when he started working at ABC
in a secure area on the units. Upon inspection of these containers, P3 noticed that most of
the bottles were only missing a small percentage of the drug but the majority of the
contents remained. Per National and State regulations, that meant that the entire bottle
needed to be disposed of in a hazardous waste container and sent out for treatment and
P3 found that not only were the pharmacy technicians spending 17 hours per
week color coding the bottles for the nurses to dispose of the drugs in the appropriate
container; a third-party service would come in, take the bins and dump them into large
barrels. The results were that every three weeks, ABC Hospital was sending 17 barrels of
pharmaceutical waste off campus to the incinerators. After observing this for three
weeks, P3 discontinued using a third-party service to package their barrels, and I started
packing them himself. After further consideration, he questioned why the patient care
staff were sorting these on the floors? To find out, he went to the pharmacy manager and
suggested that rather than having the pharmacy technicians spend 17 hours a week
putting dots on pharmaceutical bottles, all the bottles should go into one bin which would
go to the sustainability department where P3 would weigh and sort each bin into the
proper barrel for treatment and disposal. After changing this process, ABC Hospital
reduced their hazardous waste shipments from every three weeks to once per quarter.
87
The method used by P3 at ABC Hospital is consistent with TCE where the costs
associated with working with a third-party vendor for their hazardous waste collection
and disposal were far more expensive than the hospital personnel performing these tasks
in a more efficient and cost-effective manner. P3 reported that the time commitment to
manage the previous process was more significant because only specific staff are legally
allowed to can handle pharmaceutical waste which also requires a security officer who
has to be present from the time the drugs were dumped into the drums until the truck left
the loading dock (a three to four-hour time requirement). So rather than spend three to
four hours every three weeks supervising the shipments as his predecessor did, P3 is
spending less time and there is no need for a security officer, and they do not tie up their
loading dock or a driver for nearly half a day. P3 stated that their goal is to have the
driver at the loading dock for less than 20 minutes. “So, we got the shipments down and
that alone, just using two hours of my week, dropped our pharmaceutical waste disposal
form $110,000 to about $35,000” (P3). Not only were the number of barrels reduced, so
was the extra time to the sustainability coordinator and the security guard as well as the
To increase their recycling rate and make recycling confidential paper more
efficient, ABC Hospital changed out large paper bins to smaller containers that allowed
housekeeping to empty them three times a week which saved "22 hours a week in labor
and increased our recycling rate by about 1.4 tons a week just by collecting paper" (P3).
P3 discussed how their recycling efforts have recently increased due to changing their
very problematic because there wasn’t enough space for enormous recycling bins which
also is not HIPAA compliant, and third-party shredding services were too expensive.
Working with providers, they found a container that fit, was easy to empty, required a lot
less staff, and was HIPAA compliant allowing their ED staff to go to every provider area,
collect the paper, and dispose of it in a timely manner. This change in processes
permitted them to recycle every piece of paper they had in their providers’ offices.
The innovative method ABC Hospital found to shred and recycle their
confidential paper was also incredibly resourceful. ABC Hospital partnered with a local
vendor who purchased a paper compactor and a shredder and several recycling facilities
in their state. The local vendor keeps the compactor in a secured location which ABC
hospital build for it outside their facility. Housekeeping empties the small containers in
the provider’s offices and all around the campus into the compacter container that the
local shredding vendor picks up monthly and takes to their shredder. The shredding
company then transports the paper to one of the three recycling businesses that reprocess
it into toilet paper or fiberboard. ABC Hospital and their shredding vendor then split the
revenue. “We actually get money for our confidential paper, we don’t have to pay for the
compactor, we don’t have to pay for the pickups, and we split the rebate with the vendor,
it works out really well” (P3). Consistent with TCE, arrangements made by ABC
Hospital’s leaders with vendors reduced expenses, created an additional revenue stream
the pharmaceutical waste bins was the amount of drug that remained in most of the
bottles. Drug bottles are single-use items, meaning depending on the dosage prescribed,
if the bottle contains more than the prescribed dose, the remainder must be thrown away
in a hazardous waste bin. So, for example with nitroglycerin bottles, ABC Hospital
originally purchased 500 ml bottles which P3 informed he would find half full when the
bins were picked up from the nursing units. Because P3 was weighing each bin and
keeping records of the volumes from each unit on a spreadsheet; after he collected five
weeks of data he went to the pharmacy manager with the information and decided to
purchase smaller 250 ml bottles. The result was that ABC Hospital purchased smaller
bottles, did not waste the drugs they bought, and they saved "a ton of money" (P3) on
However, in some cases, even when they downgraded the bottle sizes, enough
remained in the bottle requiring P3 to dispose of it and its contents in the hazardous waste
barrels for incineration. P3 stated that he still did not want to throw them in the
hazardous waste barrel because he wanted to lower the cost of disposing of it even more.
Together with the facilities department, they came up with a system to pop the tops off
the bottles, drain the liquid drug into a hazardous waste drum and sell the bottles another
recycling company. “So, I don't pay $350 a barrel, I pay $99, and instead of 80 drums at
$350, I'm now sending one drum at $350” (P3). The reduction in costs per barrel was the
at innovative ways to deal with the challenges they faced. However, first, they
investigated the problem, measured and analyzed the waste, and tracked their progress.
P1 stated, "We measured what percentage we recycled, moved it up, and we showed [the
Board] we could pay for a sustainability coordinator here out of recycling alone." In the
food waste reduction program, they measured by weight how much food they had left
over, worked with tools from lean manufacturing and engaged staff in coming up with
answers to resolving their excessive food waste issues. As P3 stated "I always like to
manage the resource first…. First, you have to qualify what waste you have; then you can
quantify it. So that’s the same approach we took with food waste”. Investigating and
monitoring the food waste and engaging staff to resolve the problem resulted in more
Table 5 displays the cost savings and revenue generated from ABC Hospital’s
waste management strategies. The first column displays the revenue generated from their
recycling program. In 2010, ABC Hospital generated a total of $1,250. Within a seven-
year period, ABC Hospital increased their annual recycling revenue by 1926% for a total
earned revenue of $125, 625. Most notable are the cost savings in hazardous waste that
were 95% below the baseline year. Infectious waste and solid waste costs rose due to
their philosophy of simplifying infectious waste disposal for clinical staff. Overall, they
significantly reduced their cost per patient day from $3.45 to $1.90, a 55% reduction.
91
Table 5
a business problem (Porter, Gallagher, & Lawong, 2016). As I reported in this study,
among healthcare leaders, this conviction is even more salient as the prevailing thought is
that the business of healthcare only begins when a patient comes through the facility’s
doors. However, the results of this study may provide healthcare leaders with a different
health, operational efficiency, and financial savings than just about patient visits. This
study may fill the knowledge gap in which hospital leaders may develop and implement
must themselves be engaged leaders, incorporate sustainability into the mission, vision,
the ability to look beyond the initial capital expenditures some of the ES processes might
incur by considering all transactional costs including more efficient processes and long-
term cost savings. Bansal and DesJardine (2014) termed leaders who pursue short-term
goals over long-term value creation (long-term earnings) “short-termism” (p. 73). CEOs
and CFOs that think in this way often discount the future and look for immediate
DesJardine, 2014; Lampikoski et al., 2014). Hospital leaders must understand that ES
strategies can make them more efficient and less wasteful of financial and natural
socially conscious manner. Marti, Rovira-Val, and Drescher (2015) asserted that firms’
stakeholders are becoming increasingly concerned about the impact corporations have on
and environmental initiatives into their core business strategies” (Marti, Rovira-Val, &
Drescher, 2015, p. 316). In addition, firms that behave in a socially and environmentally
responsible manner are also positively associated with superior employee recruitment and
retention capabilities (Jones, Willness, & Heller, 2016; Robertson, Parmenter, & Low,
93
2016; Barrena-Martinez, Lopez-Fernandez, Marquez-Moreno, & Romero-Fernandez
(2015). P1 emphasized that “sustainability is one of the most important recruiting tools
for the next decade, arguing that between 30-50% of college graduates have sustainability
as one of their core values” and P4 reported that a physician couple described how the
hospital’s environmental stewardship was one of the primary reasons for joining ABC
Hospital among many other possibilities. Figure 1 shows how ABC Hospital’s HCWM
Feng et al. (2014) found that a fit between the adoption of EMS and a
Internal processes that reduced waste and improved technical and organizational learning
also led to enhanced financial performance (Feng et al., 2016). Innovation results in
improvement of processes and cost savings thus, enhancing organizational and financial
performance.
regulatory standards for the management of their hazardous and nonhazardous waste.
This study has the potential to change healthcare leader’s perspectives on how to
or purchase inferior products. With most of these cost reduction strategies, there are
include, but are not limited to increased, community unemployment, decreased quality of
patient care, medication errors, longer treatment waiting times, and even the potential for
loss of life.
leaders must find innovative ways to minimize their operational expenses and look at
healthcare as a business problem that is broader in scope than just fixing sick people.
are acting in a socially responsible way by reducing the amount of waste sent to landfills,
95
minimizing the risk of spreading infectious diseases, and contributing to the global fight
The purpose of this study was to explore what strategies hospital leaders could
and environmental issues continue to affect population health and climate change, the
healthcare industry is facing increased scrutiny as the second largest producer of trash.
Because every HCO is unique and consist of many diverse individuals, there is not a
single set of strategies or processes that will solve every hospital’s waste management
issues. Not all hospital leaders will arrive at the same conclusions nor will they be
successful in their endeavors unless they themselves are committed to sustainable waste
vision, and values statements. Leaders must be able to communicate this commitment to
the clinical and support staff and promote a sustainability culture throughout the system
that allows staff to experiment with innovative ideas on resolving their waste
ways of investigating what processes to change or implement that best fits their
organization’s unique characteristics. As this study revealed, at the very least, hospital
Boards must recruit and hire Chief Executives with the mindset to think beyond the walls
of the healthcare systems. Healthcare leaders must think broader and view health care as
plans. Innovation is the key to firm performance that can set them apart from their
competitors.
While senior leadership and organizational culture are at the heart of the
strategies, mid-level managers are the individuals that put those strategies into actions. A
hazardous waste, expert knowledge of hazardous waste and its treatment and disposal is
within the sustainability department and system wide is also essential to gain insight into
processes that cross departmental boundaries where there is little room for contentious
actions or territorialism.
I intend to share these results with business and academic leaders in healthcare to
solution to waste management issues for HCOs and communities alike. Because there is
a trivial amount of information on this subject in the literature originating from the U.S.
that is peer-reviewed, I may also share this knowledge by publishing a condensed version
assist other sustainability managers with the necessary knowledge that will move their
In the U.S. organizations currently exists that have as their purpose to assist
processes that HCOs can use to begin their sustainability initiatives as well as self-
reported case studies about their sustainability efforts and cost savings. However,
because these data are self-reported, other HCOs’ leaders cannot verify the true financial
benefits ES activities can present their systems. Therefore, I would propose the
• Conduct a single case study focusing on the attitudes of hospital staff and
sustainability into their mission, vision, and values and successful waste
strategies.
One of the limitations of this study was the inability to directly observe staff
performing their waste management processes which, because of the innovative methods
single case or multiple case qualitative study where the researcher observes staff and the
Reflections
I entered this DBA Doctoral Study journey with cautious excitement knowing that
instead let the process guide my topic’s determination. My goal was to find a topic that
was somewhat unique, meaningful to the healthcare industry, and socially responsible.
Waste management is not a glamorous topic; however, I was intrigued by the possibility
that if properly implemented these processes could provide HCOs with positive
experience as a researcher and the different perspectives I have gained are invaluable.
However, the study process was quite humbling. I had the preconceived belief that
finding a willing HCO participant would be less challenging and in fact, eager to share
literature I found stemming from the U.S. were editorials or opinions but little research
on waste management strategies. The bulk of the literature emanated from developing
countries or was on energy efficiency. After reading the available literature, my personal
bias was that my findings would reflect the findings in the literature and on the websites
more closely.
Conclusion
and generating all existing classes of waste. Medical waste disposal is costly and places
individuals and communities at risk for contamination by hazardous waste materials such
as blood or body fluids, mercury, and other toxic substances. HCOs that implement
environmentally sustainable waste management strategies could help reduce the amount
of waste sent to landfills, minimize the risk of spreading infectious diseases, and
In this study, I explored strategies that hospital leaders used to minimize waste
on the thematic analysis, the following four primary themes emerged: (a) engaged
100
leadership, (b) incorporate sustainability into the mission, vision, and values of the
processes. Hospital leaders that wish to distinguish themselves from their competitors,
strategies.
101
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Andrea Clark
Doctoral Student
Dear Andrea,
Based on my review of your research proposal, I give permission for you to conduct the
study entitled Waste Management Minimization Strategies in Hospitals within the
Gundersen Health System. As part of this study, I authorize you to interview hospital
managers and healthcare workers who are involved with waste management procedures
including high-level managers, waste handlers, and clinical personnel at the facility.
Participants will be recruited based on their knowledge of the implementation of waste
management strategies that minimized operational cost. Semi-structured interviews will
take approximately 30 minutes and will be conducted over the telephone or via Skype.
Snowball sampling will also be used to ask recruited participants to identify other key
individuals who might provide further information-rich evidence on the hospital’s waste
management strategies. Member checking will take place over the telephone or via
Skype. Member checking will take no longer than 20 minutes.
In addition to face to face interviews, the following documents will help to support the
study and the ability to reduce waste management operational costs:
a. Financial documents related to the operational expenses over at least a
two-year
period of time associated with waste management processes
b. Waste Management Policies and Procedures
c. Human Resources Training Documents related to waste management
d. Contracts with waste management treatment, recycling, and disposal
e. Memos and reports related to waste management strategies
Upon completion of the study, results will be disseminated with suggestions that might
provide additional strategies to further improve waste management processes.
Individuals’ participation will be voluntary and at their own discretion.
I understand that the student will not be naming our organization in the doctoral project
report that is published in ProQuest.
I confirm that I am authorized to approve research in this setting and that this plan
complies with the organization’s policies.
I understand that the data collected will remain entirely confidential and may not be
provided to anyone outside of the student’s supervising faculty/staff without permission
from the Walden University IRB.
Sincerely,
P1 , MD
ABC Hospital System
Present consent form, review contents with participants and have the participant sign
the consent form. Answers any questions or concerns participants may have.
Begin interview with question #1; follow through to the final question.
Interview questions:
1. What was the impetus for beginning to address waste management issues at this
facility?
2. How has your role at the hospital helped to facilitate decreased waste
management operational costs?
4. How have these strategies helped minimize costs or improve the related
processes at this facility?
Thank the participant(s) for their role in the study. Restate contact numbers for follow
up questions and concerns from participants.
Bring in probing questions related to other information that you may have found
during the data analysis process.
Walk through each question, read the interpretation, and ask participants for feedback