Time: 11am on Monday 5 July.

Invited: All project team members (5 of us)

Present: 5 of us
Location: https://unimelb.zoom.us/j/9032709847?pwd=QU9JYThxaWR5S3B5Z3lPV25BZGYxQT09

Files
●

Agenda
Insert discussion points here PRIOR to meeting
Topic Discussion Person
leading

Introduction Check in how is everyone feeling

 Address any concerns
 Expectations: Reply to messages
 Rachel: 0405580096
 Pouya: 0490064321
 Tommy: 0487218668
 Jeremy: 0481584055
 Hop: +84 826422899

Admin How do we share our work with each other

 OneDrive

Communication Team
 Messenger & Zoom
Client
 Email & Teams: How frequent do we need to update with
clients?
Franz
 Clarify whether submitting through email or LMS

Availability https://www.when2meet.com/?12244253-DWgWM
 Be honest with availability
 We can work around extracurriculars/work
Every day in the morning @ 10 am, preparing for standup meeting
with Franz @ 15.30 on Mon, Wed, Fri

Project Open ended discussion about project

 Figure out how we can approach this project
Final deliverables
 Presentation & slides
 Team report
Project timeline
 Can get started after we have scope
Standup today What are we telling Franz today
Plan out the 15 min
 Team contract
 Ask about submitting on LMS as well as emailing
 What did I work on yesterday?
o
 What am I working on today?
o Setting up group work specifics (ie. Form of
communication, sharing documents, schedules for
meeting)
o Finding some questions to ask client
 What issues are blocking me?
o Can’t get started too much on project related
things at the moment until we understand the
scope

Scope doc Due on Tue, 6 July 2021 @ 23.59

 Ask Franz how he wants us to set this up/structure it

Tomorrow’s client Initial understanding of business

meeting  Read up on their background
 Read articles/newspapers report on SKO, their recent
lawsuit against Korean government in favour of Hyundai
 Read the profile of the management team

Questions for client
 Be ready with questions for Q&A with rationale (this is the
main goal of the meeting)
Meeting date

Date & Time Meeting Preparation

Mon, 5/7 @15.30 Stand up meeting with Franz https://unimelb.zoom.us/j/

3012185011?
pwd=U25NQ1YrSHhyNmphbU
xsSGhrdE5mQT09

Meeting ID: 86367624762

Password: 227187

Tue, 6/7 @ 11.00 Kick off meeting with client Microsoft teams

Tue, 6/7 @ 15.30pm Scope and project timeline https://unimelb.zoom.us/j/

9032709847?
pwd=QU9JYThxaWR5S3B5Z3
lPV25BZGYxQT09

Our own group meeting link

Tue, 6/7 @23.59 Deadline for Scope & project timeline LMS - Done

Wed, 7/7 @ 10.30 Cohort Huddle “Scope” https://unimelb.zoom.us/

 j/88543813407?
pwd=cVphWjhIb2IwY2Fm
dTRkWUFWOHJ1QT09

Meeting ID:
88543813407
Password: 188086

From calendar

Thu, 8/7 @ 11 am Client meeting: Scope approval https://unimelb.zoom.us/j/

5649651787?
pwd=M0lrOSsvdFJERVBSUH
Q4d09ibDR4dz09

Meeting ID: 5649651787

Password: 478779

Thu, 8/7 @ 16 pm Revised and approved scope submission LMS

Fri, 9/7 @ 10am Weekly morning meeting

Fri, 9/7 @ 11am Client meeting (beyond the scope) MS Teams

Fri, 9/7 @ 15.30 Stand up meeting with Franz https://unimelb.zoom.us/j/

3012185011?
pwd=U25NQ1YrSHhyNmphbU
xsSGhrdE5mQT09

Fri, 9/7 @ 5pm Deadline for Revised scope & project LMS
timeline

Mon, 12/7 @ 10.30 Cohort Huddle “Progress”

Tue, 13/7 @... Presentation brainstorming, researching,

data analysis, recommendation

Wed, 14/7 @15.30 Standup meeting with Franz https://unimelb.zoom.us/j/

3012185011?
pwd=U25NQ1YrSHhyNmphbU
xsSGhrdE5mQT09

Thu, 15/7 @... Drafting the presentation

Fri, 16/7 @15.30 Standup meeting with Franz https://unimelb.zoom.us/j/

3012185011?
 pwd=U25NQ1YrSHhyNmphbU
xsSGhrdE5mQT09

Fri, 16/7 @.... Practice presentation due

Mon, 19/7 Cohort Huddle “Presentations”

Wed, 21/7 @15.30 Standup meeting with Franz https://unimelb.zoom.us/j/

3012185011?
pwd=U25NQ1YrSHhyNmphbU
xsSGhrdE5mQT09

Thu, Fri 22,23/7 Team presentation to client

Mon, 16/8 Project report

Mon, 23/8 Peer evaluation, individual reflective essay

Questions

Person Question Priority Answer from Tag

in management
charge
(PIC)

Hop Who are SKO’s major customers? High Entity level

Who are SKO’s major suppliers? High Entity level

Given that SKO purchases elevators from

overseas group factories, where are the main
suppliers located?

How are they impacted by Covid-19? How

does this affect the supply chain for SKO?

If this is internal sourcing, are there any

internal transfer pricing issue/conflict?

Looking at the data in case study brief, the

gross margin has always been around 25%.
Except for FY16 and FY17.

Reputation with suppliers, customers, Low Entity level

community:

Market size: Korea is 5th largest market

Market share: low due to relatively new to
the market

Branding and marketing strategy, e.g. when

introduce new products in FY18

Organizational structure. Low Entity level

Given 350 employees, what is SKO

organizational structure?

Function (finance, hr, operating), OR

Divisional by product line (New installation,

Modernization, Service&Repair)

Sources of financing (debt or equity) Low Entity level

Ownership structure (who are the Low Entity level

shareholders? A subsidiary of Schindler
Group?)

Industry competition High Industry level

Who are the main competitors in Korea and

worldwide?

Government support/regulation High Industry level

How difficult does it take to gain approval for

a new product? How long does it take?

How Covid-19 impacts SKO? High Economy level

Any government support?
Any flexibility in debt arrangements/payment
term with suppliers?
Business practice changes due to Covid-19?
 Why Schindler is struggling in Korea market? High Industry level
The construction trends in Korea that are
different from other overseas countries

SKO’s core values, beliefs, objectives/goals Medium Entity level

Short term
Long term

Pouya Strategic decision or Financial decision? High Project level

What have SKO tried out before or previous

GMC recommendation?

Why it does not work for SKO?

What is the biggest challenge of business

turnaround?

Hop Communication method and frequency High Project level

Who is the primary contact point?

How can the team contact the management?
How frequent the management wants to
receive updates from the team?

Hop Information availability: High Project level

Are first half FY21 available for analysis?

· Sales report from FY16 to first half
year FY21 by product line (New
installation, Modernization, Service
and Repair): volume, price, cost.
· Balance sheet from FY16 to first half
FY21 to calculate profitability: return
on assets, return on equity, asset
turnover, days sales outstanding,
days inventory outstanding, days
payables outstanding.
· Statement of Profit and Loss from
FY16 to first half FY21
· Forecasting information: key drivers,
budgeting
Rachel What are you looking for in the final High Project level
deliverable?
Who are the stakeholders participating in the
final presentation?

Hop When is the financial year end for SKO? 31 High Entity level
Dec?

Does the management need to prepare a

consolidated financial statements for the
parent company?

Tommy (more infomration about market size and Medium Industry level
market position) Market size is growing or
not.
The trend of the demand (increasing or
decreasing)

Jeremy How interrelated are the different country Medium Entity level
operations for Schindler Group? Do these
other overseas entities help cover the losses
that have been made?

Tommy What differentiated between you and your Medium

company in other countries (why are they
performing well, but you don’t)

Schindler: Swiss: high margin due to high

labour cost. Within Swiss, they are leading
light, they don’t have many large
corporations in Swiss.
How the company understand itself and
where it comes from?
Two of three of them, English is second
language.
Very formal company. Hierarchy.
The best way to address them.. Mr/Miss and
Last Name. Default.

Operational/Strategic/Financial/Creative
thinking and strategy – where are they most
prefer ?
Franz Questions

Person Question Priority Answer from Tag

in Franz
charge
(PIC)

Jeremy Can we add in non-financial aspects of their High Negotiate Scope

business given that the project seems to have with the
a great focus on financials? client on
strategic/fina
ncial/operati
onal/marketi
ng focus

Rachel How should we go about structuring the High I guess will Scope
scope document? - I think there is a template leave this for
for this on LMS Module 3: Consulting tools now then

Pouya How should the reflective assessments be Video will Assessment

structured? How is it possible to get same have more
value from video as opposed to formal essay? words than
essays.

Hop Should we submit assignments via LMS as High Just email. Assessment
well as emailing you?

Tommy Any final advices for tomorrow’s client’s Mid Scope

meeting?

Rachel How best introduce ourselves to client Mid Mr/Mrs +

Last name

Address the
client
formally

Hop Communication:

Frequent updates with client.

How frequent. Daily or every two days will be
helpful because Schindler doesn’t seem to
like

Rachel After we have the scope, what is the best way

to break the problem down

Hop Client expectation Medium Depth of

 analysis

Specific
areas:
operatinal/fin
ancial data

Length of
deliverables:
formating,
powerpoint
slide,
business
simulation on
a slide.

Issues I reckon just ask the questions you're assigned to on the doc
● What did I work on yesterday?
● What am I working on today?
● What issues are blocking me?

Notes from Franz

 Why struggling, what challenges the company

 Schindler: swiss company, high end of market
o Innovation leader
o Within switzerland, seen as one of the leading lights in innovation
o One of the larger corps in swtizerland
 Franz has interacted with 3 ppl, two of them english is second language
o Fairly formal company, sense of hierarchy to be sensitive to
o Best way to address them as mr & ms and last name
o Cognisant of norms
 Don’t feel shy to ask for clarification
 Ask do they want more depth on financials/strategy/marketing/operations

Next steps
Next meeting: 3:30pm Franz, 10:30am for team meeting: https://unimelb.zoom.us/j/9032709847?
pwd=QU9JYThxaWR5S3B5Z3lPV25BZGYxQT09 , 11am for client meeting
Name Action items Due

Jeremy Zoom link – done

 Pouya

Rachel Make agenda doc for tomorrow

Tommy

Hop
Action items
 Questions for Franz
 Questions for client - add, edit