Internal document

Details:

Process ID Card Management

Date 11/11/2020
Version VER 4/ID Card/1020
Product All products under Retail Asset, MIB , RBG collections team

Scope: ID card process has moved to Digital ID cards from Physical ones, This new SOP broadly
defines guidelines for issuance, Cancellation D-ID cards issued to agency FOS working on YBL
portfolio for collections, pick up & repossession related activities.

Digital ID card issuance process (Agency FOS/ In-House CPA):

Sr.
Process Steps FPR TAT
No
On receipt of ID Card Issuance request &
necessary documents from CM/RCM/NCM,
1 PMT T
PMT to check whether documents are as per
the checklist & vendor is empanelled.
PMT to forward Digital ID card creation
2 request to Vendor. All the documents along PMT T+1
with approvals (if any) are filed.
Vendor to create Digital ID card on Qarmabot
3 Vendor T+2
platform & confirms to PMT
On receipt of Confirmation from Vendor, PMT
4 to inform CM/RCM/NCM on mail about the PMT T+2
D-ID creation.
On receipt of Confirmation from PMT,
5 CM/RCM/NCM to inform agency about the CM/RCM/NCM T+2
D-ID creation.

ID card Revalidation process (Agency FOS/ In-House CPA):

Since the new Digital ID cards are virtual ID Cards with validity of a single day & can be re-
generated & downloaded by FOS himself/herself on daily basis without intervention of PMT,
no Revalidation is required.

ID Card Cancellation process:

Sr. No Process Steps FPR TAT

Agency to share the details of
Agency
1 resigned/terminated executive to T
CM/RCM/NCM on mail.
Agency to submit the
surrender/cancellation letter on agency
2 Agency T
letterhead to CM/RCM/NCM.
Refer Annexure-10

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Internal document
CM/RCM/NCM to inform PMT about
the resignation of FOS on mail and
3 CM/RCM/NCM T+1
subsequently dispatch the
surrender/cancellation letter to PMT.
On receipt of resignation intimation
from CM/RCM/NCM, PMT to
4 PMT T+2
deactivate the D-ID from backend and
update the Tracker.
On receipt of surrender/cancellation
5 format the same to be filed along with PMT T+9
other documents.

ID Card Lost process:

Since the new Digital ID cards are virtual ID Cards & can be accessed with only registered mobile
number & OTP and also the same can be deactivated immediately on real time basis from
backend by Central team, Lost ID card formalities are not necessary.

Enclosures:

1. Annexure-1_Required Documents - Agency FOS

2. Annexure-2_Required Documents - In-House CPA
3. Annexure-3_Document Checklist
4. Annexure-4_ID Card Request Form
5. Annexure-5_Code of Conduct
6. Annexure-6_Information Security Declaration
7. Annexure-7_CIBIL Consent Form
8. Annexure-8_Non Disclosure Agreement
9. Annexure-9_Revalidation Format
10. Annexure-10_DRA ID Card Surrender Format
11. Annexure-11_User Manual_Digital-ID Card Activation

Deviation Approving Authority

Any kind of approval/deviation approval related to

NCH or CH
ID Card Issuance

Any kind of Process related deviation/ISO NCH or CH

deviation/Non-Compliance

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