JOB DESCRIPTION

Title: Regional Facilities & HSQE Lead

Job Code: N/A
Location: Regional Role – location to be confirmed
Business Line: CBRE GWS
Reports to: Account Director (Direct Report)
Internal Clients: Account Team(s)
Regional & Country HSE, Operations and Engineering Leads (Asia)
External Clients: Client for Account
Regulatory Authorities

Company Profile

A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful
knowledge base to meet the commercial real estate needs of its clients worldwide.
Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ
over 40,000 employees and operate in 42 countries.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within
this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to the job.

JOB SUMMARY Facilities management operations & HSQE Leadership

Positioned to ensure efficient and consistent operation of all facility activities to meet contractual
obligations.

Responsible for ensuring a high level of customer satisfaction, establishing and managing the
service delivery team, delivering key regional initiatives as well as ensuring consistency in
processes, systems and reporting.

QUALIFICATIONS Tertiary qualifications in Facilities Management / Engineering will be advantageous

Formal HSQE Qualification preferred.

EXPERIENCE Minimum 10 years Facilities & HSQE Management

Experience working regionally across Asia essential
Experience in managing to a P/L desirable
Has handled complex account structures, either running multiple teams, across multiple
locations and countries
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth

KNOWLEDGE Demonstrated knowledge of ISO14001, ISO9001 and OHSHA18801

LANGUAGE Fluent spoken and written English (other languages would be advantageous)

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 Core responsibilities
1 Plans, implements, coordinates and
manages all facilities operations &
maintenance & energy management
including manpower development.
2 Financial responsible for achievement
of the agreed financial targets for the
account; revenue, expenses and
debtor’s targets.
3 Contract management ensuring
adherence to the contract and the
achievement of key performance
indicators, service levels and other
measures as contracted through
4 Provides formal and informal (dotted
line) supervision to individual
employees within single functional or
operational area.
5 Accountable for service delivery and
will work to agreed deliverables and
meet defined timelines and quality.
6 The implementation of: technology
systems to support service deliver;
standard operating procedures;
benchmarking and Est practices etc.
7 Responsibility for the delivery of all soft
service operations to include cleaning,
security, landscaping, catering etc.
8 Stakeholder management / single
point of contact for regional service
delivery and escalation.
9 Responsibility for the work order and
service request process.
Develops and provides for ongoing
improvement of preventive
maintenance, engineering and
operational procedures. Budgets and
supports project and capital plans
Key Deliverables
Facilities Management
 Introduce Playbooks, SOP’s and SOW across the portfolio and
assist the FMs in developing related site processes.
 Understand the CBRE Management Systems for documentation &
advise in its appropriate use.
 Ensure relevant client & CBRE policies are followed enforced.
 Update relevant systems when there is a change in legislation or
company policy (CBRE and client).
 Budgets/forecast setting, management and reporting
 Proactive review of opportunities for ‘saving initiatives’
 Timely invoicing / collection of fees
 Ensure that funding is available before activity is undertaken
 Clearly articulates to clients where additional funding is required.
 Client Satisfaction Survey
 Risk management
 Key performance indicators
 Renewal rate and growth targets
 Financial and cost savings targets, Programs and best practices
 Build operational capabilities to support and improve the
required service levels
 Be responsible for the direct management of all resources
involved in the delivery of services. E.g. recruitment, retention,
training, performance assessment etc.
 Leads by example
 Drive operational excellence and service quality to enhance
customer loyalty
 Adherence to KPI’s improving retention / avoiding loss of fee
 Adherence to both internal and external policy
 Adherence to best practice
 Removal of risk to both client and CBRE
 As above
 As above
 Managing relationships with stakeholders in the client’s
organization and with vendors
 Frequent review of the Account Plan to ensure alignment to the
agreed objectives for the account
 Maintaining through active engagement a detailed understanding
of the Client’s business and key factors influencing their
requirement for our services

 Supports delivery via CBRE systems
 Monitors performance and proactively addresses failures
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1 Improve and modify HSEQ
Management System to protect client
and CBRE against litigation and
prosecution.
2 Follow recent developments in HSEQ
legislation and advise CBRE staff on
compliance across Region
3 Communicate HSEQ performance to
management and client on a monthly
basis, and as required.
4 Challenge breaches in HSEQ
standards.
5 Develop and implement a HSEQ
training program across Region
6 Conduct HSEQ compliance audits
across Region in accordance with the
Regional quality instructions and
communicate audit results to
management.
7 Ensure that all accidents, occupational
illnesses, emergencies & environmental
incidents are effectively reported via
Client and CBRE Systems and
investigated
8 Engage with the client HSEQ team in
order to meet client expectations and
manage shared risks
HSEQ
 Introduce Playbook (HSEQ) across the portfolio and assist the
FMs in developing related site processes.
 Understand the CBRE & Client HSEQ Management System,
policies, standards for safety documentation & advise in its
appropriate use.
 Update relevant HSEQ Playbook when there is a change in
legislation or company policy (CBRE and client).
 Monthly legislation update performed. Changes advised to the
FM team where necessary.
 Legal updates integrated in to HSEQ Playbook for the account
when necessary.
 Develop monthly reporting for HSEQ required by client and
CBRE. Covering as a minimum frequency rates for total
recordable incidents, lost time injuries, medical treatment injuries,
first aid injuries, unsafe conditions and unsafe behaviours. new
legislation/policy updates, waste management, training, incident
reports etc.
 Monthly HSEQ presentation to the client’s Regional stakeholders.
 Review of submitted inspection reports
 Ensuring all breaches are dealt with quickly and effectively with
optimum solution advised to the client.
 Safety Observation reports (UA/UC/NM) conducted & inputs via
the safety scorecard (CBRE) measured as a minimum quarterly.
 Ensure a HSEQ training matrix/ plan is developed and updated
for the account in line with CBRE & client requirements and
country statutory requirements.
 Training developed and delivered when required. Use of new
systems, introduction of new work instructions, reporting
processes etc. are delivered across the Region.
 Ensure specialist (external) training identified and co-ordinated
when necessary (Working at Height. confined space etc.).
 Regular site visits conducted & audits completed across the
region
 Audits include safety, sustainability, environmental, compliance
issues such as fire safety. Electrical testing and workplace welfare
(first aid facilities, fire safety standards, washroom facilities etc.).
 All accidents, occupational health & safety, emergencies and
environmental incidents are recorded on the CBRE system. All
FM’s are trained to use the system to ensure UA/UC/NM are
recorded for their sites. Weekly updates are reported by the FM’s
to the QHSE Manager.
 Client systems are updated accordingly.
 Support the account team to conduct incident investigations and
root cause analysis.
 Monitor implementation of corrective action plans across the
Region.
 Monthly HSEQ updates delivered formally to the clients team
across the Region.
 Regular engagement with client’s Regional/ Country HSEQ
Managers to assess requirements for improvement & change.
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 9 Engage with client and CBRE in-
country HSEQ and operational teams
on matters of Business Continuity
Planning and Emergency Preparedness
providing guidance and assistance in
ensuring the FM teams are adequately
prepared & supported during a
relevant emergency.
10 Ensure that risks are assessed relevant
to the scope of works, environment
and mitigation plans are developed
and implemented.
 Input to the client’s Crisis Management Program.
 Develop FM inputs for the client BCP process.
 Own the regional Root Cause Analysis (RCA) process. Identify
Root Cause and implement solutions and share learning and
corrective actions across the region.
 Ensure Emergency Preparedness Plans are developed and tested
across the Region.
 Safe Operating Procedures (SOPs)/ Job Safety Analyses (JSAs)
are developed for activities in the scope of works across the
Region.
 Ensure property/ facility risk assessments are conduced and risk
registers maintained and reviewed.
 Ensure processes are in place for risks to be escalated for
management review.
 Where required support new business venture risk processes.

Attributes

Leadership - Strong leadership skills, ability to negotiate and influence

Communication – Strong organizational and analytical skills. Ability to present complex issues at an appropriate level
to audience understanding whilst Drive communications and further mature the partnership / relationships

Risk Management - Minimise exposure to risk/ identifying the level of control that may be exercised

People Management – Provide leadership, direction and an effective team environment

Cost Management – Manage and reduce operating costs potential or actual cost reductions via providing evidence of
innovative ideas and industrial knowledge

Technical Competence - Understands all Technical Processes and impact on delivery services (SOW)
Running of schedules, budgets, contracts, invoices, processes

Quest for Excellence

Account delivery optimization and continuous improvement coupled with performance management of the delivery team

Problem Solving & Strategic Thinking

Ability to connect technical matters with monetary and business
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Proven ability to employ holistic approaches and looks at long term solutions

Client Engagement - A key commitment is to fully support the account management program with a view to achieve the
following outputs in true partnership

a. Accountability
b. Communication
c. Consistency
d. Documentation
e. Transparency

Other Personal Characteristics

1. Demonstrated superior client relationship skills – able to interact and interact face to face with external clients
2. Demonstrated superior people management skills – ability to lead team effectively, train them well and promote
open, constructive and collaborative relationships at all levels

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3. Strong communicator – good presentation skills and possesses strong verbal & written communication skills
(English & local language); also an active listener
4. Self-motivated and confident, Gravitas, EQ
5. Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
6. Proven ability to initiate & follow through with improvement initiatives
7. Able to work independently and be a team player
8. Exhibits honesty & trustworthiness
9. Visionary, Clarity, Inspiration, Perspective, Oversight
10. Energy, Pacing, Focus, Excitement

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