CANTERBURY

TECHNICAL INSTITUTE

ASSESSMENT
BSB60420
Advanced Diploma of Leadership and
Management

BSBSTR601

Manage Innovation and Continuous Improvement

Candidate must fill this section:

Candidate Name:
Candidate ID:
Assessment Completion Status: (Trainer Use Only)
Knowledge Project Portfolio Assessor’s
Attempts C NYC Date
Questions Activity 1 Activity 2 Signature

Further re-submissions (more than 2 attempts) incur a cost of $50.00 per assessment.
Note also, late submissions after the cut-off date are considered the second attempt and will be marked
accordingly.

4
Information for Candidate:
 All work is to be entirely of the candidate.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FULL name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double
space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.

Re-assessment of Result & Academic Appeal procedures:

If a student at CTI is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the
Deputy Principal. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Deputy Principal providing reasons for re-assessment /appeal.
 Deputy Principal will delegate another faculty member of CTI to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the Deputy
Principal and the Director of Student Services OR if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CTI’s nominated
mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
 
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles
require assessment to be reliable, fair, practical and valid.
Academic Appeals
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through CTI’s complaint / grievance protocol.
 The notice of appeal should be in writing addressed to the Deputy Principal and submitted within seven days of notification of the outcome of the re-evaluation
process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of
appeal must be made within three working days of the concluding date shown on the medical certificate.
 The decision of Deputy Principal will be discussed with the PEO and will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Student Acknowledgement
☐ I understand all the above rules, guidelines and feedback for this assessment.
The assessment process including the provisions for re-submitting and academic appeals
were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment
Student Name: Student Signature: Electronic initials are acceptable Date

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Assessment Evidence Checklist
Instructions to assessors: This checklist is to be used to record your evaluation of the candidate’s evidence provided in Task 1. When completing
this checklist, you must ensure that:
 Each checklist item is assessed against the criteria listed.
 An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
 Feedback is provided to the student.
The candidate is advised of the assessment result.

Was reasonable adjustment included in any part of this Reasonable adjustment that was incorporated into this
assessment? assessment (if any)

No Yes

Complete Assessment result (2nd Attempt – if required)

Complete Assessment result (1st Attempt)
Date:
Date:
Competent Not Yet Competent
Competent Not Yet Competent
Assessment notes:

Assessor name Assessor signature Electronic initials are acceptable Date

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Knowledge Questions
Provide answers to all of the questions below:

1. Outline two methods for conducting cost-benefit analysis.

Trainer Comments: (if required) Outcome:

 Satisfactor  Not
y satisfactory

2. List three ways that knowledge management systems can be established in an organisation.

Trainer Comments: (if required) Outcome:

 Satisfactor  Not

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 y satisfactory

3. List three types of continuous improvement systems/process that can be used in an organisation.

Trainer Comments: (if required) Outcome:

 Satisfactor  Not
y satisfactory

4. Complete the following table regarding creativity and innovation theories and concepts.

List one for each of the following: Summary of the theory, including its key concepts

Creativity theory:

Innovation theory:

Trainer Comments: (if required) Outcome:

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  Satisfactory  Not
satisfactory

5. List three principles that are relevant to organisation learning.

Trainer Comments: (if required) Outcome:

 Satisfactor  Not
y satisfactory

6. Complete the following table regarding quality management and continuous improvement theories.

List one for each of the Summary of the theory, including its key concepts
following:

Quality management
theory:

Continuous improvement
theory:

Trainer Comments: (if Outcome:

required)
BSBSTR601 Manage Innovation and Continuous Improvement V1.112021© Canterbury Technical Institute - 2021| Page 6 of 14
  Satisfactory  Not
satisfactory

7. List three concepts associated with risk management.

Trainer Comments: (if required) Outcome:

 Satisfactor  Not
y satisfactory

8. Explain how to conduct a gap analysis in an organisational system.

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 Trainer Comments: (if required) Outcome:

 Satisfactor  Not
y satisfactory

Project Portfolio

Section 1: Continuous improvement and innovation

review
Complete this section prior to developing the continuous improvement and innovation plan.

The business or work area

Provide an overview of the
business of Worlducation,
including:

 Products and services

provided

 Key objectives

 Key operational
processes

 Supply chain

 Key positions

 Strategies that are

currently in place to
monitor and evaluate

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 performance and
sustainability of key
systems and processes

Current performance
Analyse Worlducation’s
current performance against
its overall plans and report
on:
How is Worlducation
performing overall?
How is Worlducation
performing in terms of its
plans? Describe variations
between plans and
performance.
You may use
What areas stand out for you
that could be improved in
relation to supply chains and
overall systems? Describe
these areas.
You can complete this by
reviewing the Strategic Plan
and the Financial
Performance of Worlducation
as given in the case study.

Trends and opportunities

Describe current trends
impacting the business. Make
sure you look at competitors
and ways of working that
could inform improvements
the business could make.
What opportunities do you
believe your review of trends
presents for the business?
Describe at least three.
Based on your review of
these trends, what do you
believe the business could
improve in terms of its supply
chain and systems? Describe
the gaps that indicate that

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improvements are required.
What costs and benefits and
risks do the opportunities you
have identified present?

The team
Who in the team do you
believe is instrumental to
ensuring continuous
improvement and innovation?
Give your rationale for this.
Describe best practice ways
of working that teams can use
to achieve continuous
improvement and to be
innovative, Give at least four
examples.
What learning opportunities
exist for the team to improve
their skills and knowledge in
relation to continuous
improvement and innovation.
Describe at least two.

Knowledge management
Describe the system that will
be put in place to capture
learnings from continuous
improvement and innovation.

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Complete your continuous improvement and innovation plan here.

Objectives of the plan

Describe the objectives of your continuous improvement and innovation plan.

Key actions
Describe key actions to achieve continuous improvement and innovation. Include at least six.

Impact
Describe the impact the changes will have on the organisation or work area and the consequences.
Describe actions that will be taken to manage this.

Communications
Describe how the continuous improvement and innovation plan will be communicated.

Timeframes
Outline the timeframes for achieving the plan.

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 Rewards
Outline the rewards that will be put in place for staff for achievements in relation to continuous
improvement, innovation and learning.

Key performance indicators

Outline key performance indicators that will be used to measure outcomes. List at least four.

Contingencies
Describe the contingencies that will be put in place to manage non-performance. List at least two.

Complete your presentation based on all of your work above.

Presentation
Document the title of your
presentation here. Your
presentation must address
the work you have completed
in this Section of your
Portfolio to present to the
team.
Your presentation should
clearly demonstrate the
expectations you have for
your team in terms of
continuous improvement and
innovation, as well as
objectives and outcomes
required.
It should clearly outline the
costs and benefits of
innovation based on the work

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you have completed so far.

Feedback
Outline the feedback provided
by your team.
Describe the amendments
you have made to your Plan
based on the feedback.
Provide your updated Plan
here.

Attach: Continuous Improvement and Innovation Presentation ☐

Updated Continuous Improvement and Innovation Plan ☐

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 Section 2: Continuous improvement and innovation
monitoring and evaluation

Continuous improvement or
innovation failure
Based on the information you
have reviewed, describe the
failure, and analyse and
report on the causes.
Describe the challenges and
opportunities presented.

Continuous improvement
systems
Based on the information you
have reviewed, provide an
evaluation of how well you
believe continuous
improvement systems are
working.
If you are completing this for
the case study organisation,
refer to staff survey.

Costs and benefits of

innovation
Based on all the work that
you have completed, discuss
the costs and benefits of
innovation and improvements
here. Include at least two
costs and two benefits.

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