Conflict

Management
JACQUELYN CHAN-ZAMORA MD,
STEFFANI SANTIAGO,
CARLOS KURT S SEDENO RN CVNP
FLORIBEL A TERTE RN
 Part 1
Dr Jacquelyn Chan-Zamora
TOPICS
• Introduction and Definition of
Communication
• Definition of Conflict
• Types of Conflict
• Intrapersonal
• Interpersonal
• Intragroup
• Intergroup
• FIRO-B Instrument (Fundamental
Interpersonal Relations Orientation
Behavior) of William Schutz (1958)
Introduction and Definition of Communication

It is the process of creating and sharing ideas, information, views, facts,

and feelings among the people to reach a common understanding.

The imparting or exchanging of information or news

Means of sending or receiving information, such as phone lines or

computers
Definition of Conflict
• As an expressed struggle over a
perceived incompatibility of
interests, values, beliefs, or goals
by interdependent parties
(Putman, 2006b)
 Types of Conflict

Intrapersonal The conflict that is happening inside of an individual is intrapersonal.

Is the conflict that takes place between individuals—friends, family members, couples
Interpersonal or even strangers.

Intragroup Conflict that occurs within a small group of people is intragroup conflict.

Intergroup Occurs between different groups.

 • The FIRO-B assessment measures
FIRO-B interpersonal needs in these
three areas:
Instrument • Inclusion
(Fundamental • Control and
• Affection
Interpersonal
Relations
Orientation -
Behavior)
FIRO-B Instrument (Fundamental
Interpersonal Relations Orientation -
Behavior)

• The need for Inclusion

• relates to forming new relationships and associating
with people, and determines the extent of contact
and prominence that a person seeks.
FIRO-B Instrument (Fundamental
Interpersonal Relations Orientation -
Behavior)
• The need for Control
• relates to decision-making, influence and persuasion
between people, and determines the extent of power
or dominance that a person seeks.
FIRO-B Instrument (Fundamental
Interpersonal Relations Orientation -
Behavior)
• The need for Affection
• relates to emotional ties and warm connections
between people, and determines the extent of
closeness that a person seeks.
• Expressed and Wanted Needs FIRO-B
• the extent to which a person will
initiate the behaviour is called the Instrument
Expressed dimension of the need, and (Fundamental
• the extent to which a person prefers to Interpersonal
be the recipient of those behaviours is
called the Wanted dimension of the Relations
need Orientation -
Behavior)
FIRO-B Instrument (Fundamental Interpersonal Relations Orientation -
Behavior)
 FIRO-B
Instrument
(Fundamental
Interpersonal
Relations
Orientation -
Behavior)
 FIRO-B
Instrument
(Fundamental
Interpersonal
Relations
Orientation -
Behavior)
FIRO-B Instrument
(Fundamental
Interpersonal
Relations
Orientation -
Behavior)
FIRO-B Instrument
(Fundamental
Interpersonal
Relations
Orientation -
Behavior)
Thank you
Stay Safe and Healthy
FIRO-B Instrument (Fundamental Interpersonal
Relations Orientation - Behavior)
• References
• https://eu.themyersbriggs.com/-/media/Files/PDFs/Book-
Previews/FI0036e_preview.pdf
• https://psychology.wikia.org/wiki/Fundamental_Interpersonal_Relation_Orie
ntation_Behavior_Questionnaire
• https://theintactone.com/2019/08/26/ob-u2-topic-8-firo-b/
• https://www.humandevelopmentsolutions.com/views/img/firo/aside/History
-Validity-FIROB.pdf