Professional Documents
Culture Documents
L&D Bhrammastra
L&D Bhrammastra
<Q>Identify a word from the following choices which can substitute the phrase, “That which cannot be
read”.
<C+>Illegible
<C>Analytical
<C>Damp
<C>Unwritten
<Q> Rajesh told Aman that he is expected to reach by 9am tomorrow. What is wrong with the
statement?
<C+>Ambiguous statement.
<Q> Rajesh is a Systems Engineer Trainee who needs to apply for leave. He drafts a mail to Smita who is
his Batch Owner.
Dear Smita,
I need leave for 2 days as I need to go to my home town to visit my aunt from Canada. She comes home
only once a year. My hometown is 1820 km away from Mysore and hence I need two days to travel. I
would really like to visit my aunt. Please allow me to apply for leave.
Regards,
Rajesh
Which aspect of Business Writing has Rajesh not maintained in his mail?
<C+> Brevity
<C> Accuracy
<C> Clarity
<C+> Redundancy
<C+> Emigrant
<C> Immigrant
<C> Foreigner
<C> Refugee
<Q>In the given sentence which of the following basic tenets of Business Writing is missing?
‘The indian team won the world cup and was praised for their excellent all round performance.’
<C>Brevity and
<C+>Correctness
One who sneers at the aims and beliefs of his fellow men
<C+> Cynic
<C> Critic
<C> Egoist
<C> Pompous
<Q> Ram has an important appointment tomorrow. So he is very busy right now.
<C> Brevity
<C> Ambiguity
<C+> 5Ws
<C> Redundancy
<C> Omnipotent
<C> Omnipresent
<C+> Omniscient
<C> Optimist
<Q>In the given sentence which of the following basic tenets of Business Writing is missing?
‘My manager and the client had a meeting yesterday over lunch. He told him that due to
improper allocation of personnel in the last four quarters, they can expect the date of the final
deliverable to be pushed.’
<C+> Groak
<C> Sincerely
<C> Felicitous
<C> Puckish
<Q>In the given sentence which of the following basic tenets of Business Writing is missing?
‘ She saw the dog with one eye while taking a lovely walk on the beach’
<C+>Accuracy
<C>Brevity
<C>Correctness
<C>Grammar
Beef-witted
<C+> Imbecile
<C> Humorous
<C> Sharp-witted
<C> Devious
<Q>In the given sentence which of the following basic tenets of Business Writing is missing?
<Q>Ria is told to compare two data visualization tools in a presentation for her team. Which of the
following transition words is most likely to figure in her presentation when she compares both the
products?
<C>Futhermore
<Q>Identify a word from the following choices which can substitute the phrase, “A place that provides
refuge”.
<C+>Asylum
<C>Cave
<C>House
<C>Mountains
'I cannot complete the modules assigned to me as we don’t have the software required for it'
<C>I cannot complete the modules assigned to me and the software won’t help
<C>I will complete the modules assigned to me but the software will help me a lot
<C+>I will complete the modules assigned to me once I get the software required for it
'We cannot take a final call on the deliverables since Ramesh is on leave and will be back to work on
Monday'
<C+>We will take a final call on the deliverables once Ramesh comes to work on Monday
<C>We will take a final call on the deliverables today and inform Ramesh on Monday
<C>We cannot take a final call on the deliverables today and Ramesh will come on Monday
<Q>Neha is a part of a team which has been told to deliver the final product by a certain date. However,
Neha cannot do her job since she needs licensed software for the same. She goes to her manager and
says, "I am sorry but I cannot do the module assigned to me since we do not have the necessary
software". Her manager gets irate on hearing this and assigns the module to someone else. Which of the
following communication techniques would have helped Neha get a positive reply from her manager?
<C>Obtaining Feedback
<C>Paraphrasing
<C+>Positive Mirroring
<C>Small talk
<Q>Which of the following words can replace the deadwood, ‘in the vicinity of’?
<C+>near
<C>that is
<C>because
<C>of
<Q>Which of the following words can replace the deadwood, ‘has been proved to be’?
<C>therefore
<C>so that
<C+>is
<C>certainly
<Q>Identify a word from the following choices which can substitute the phrase, “One who sacrifices for
his country”.
<C+>Martyr
<C>Patriot
<C>Traitor
<C>Soldier
<C+>Apparent
<C>Apperant
<C>Apparant
<C>Aparant
<C>Laison
<C>Liason
<C+>Liaison
<C>Laision
<Q>There are three sentences given below. Which of these three are ambiguous and have multiple
meanings?
<C>1 and 3
<C>2 alone
<C+>1 and 2
<C>2 and 3
<Q>Identify a word from the following choices which can substitute the phrase, “One who always looks
at the bright side of things”.
<C>Optimism
<C>Pessimistic
<C>Realistic
<C+>Optimistic
<Q>There are three sentences given below. Which of these three is/are ambiguous and has/have
multiple meanings?
<C>2 and 3
<C>1 alone
<C+> 3 alone
<C>1 and 2
<Q>Identify a word from the following choices which can substitute the phrase, “One who cannot read
and write”.
<C+>Illiterate
<C>Ignorant
<C>Naive
<C>Adroit
<C>doesn't, managers
<C>doesn’t, managers’
<C+>doesn't, manager's
<C>does’nt, manager
<C>An English test taking can be a nervous time for students very.
<Q> Choose the right transition from the following for the sentence:
You may have won the battle, ____ you will not win the war.
<C+> however
<C> likewise
<C> as a result
<Q> Choose the sentence with the correct capitalization.
<Q> Skyla is a writer at IXA Pvt Ltd. Her manager has given her feedback that her content is
unnecessarily long. Which of the following techniques can she use to work on this?
<C+> KISS
<C> 7 Cs of writing
<Q> Choose the right transition word among the following for the sentence:
I barely slept all night, ________ I listened to everything she was saying.
<C> hence
<C> moreover
<C> therefore
<C+> yet
<Q> Choose the right transition from the following for the sentence:
The results are calculated throughout the year, ____ Sam has not performed well in any of his exams.
______, he will not pass.
<C> but, so
<C+>and, consequently
<Q> In which of the following statements has positive mirroring been applied?
<C+> I request you to submit the report for analysis as soon as possible
<Q> In which of the following statements has positive mirroring been applied?
<C> I do not check my mail every hour but I reply only to important mails as soon as I check it in the
morning
<C> Intensionally
<C> Intensionaly
<C+> Intentionally
<C> Intentionaly
<C> Pass on the message to the team that they need to write emails more carefully
<C> Emails should be written more carefully by your team. Please let them know.
<C> Please inform your team to be more careful while writing emails
<C+> Kindly instruct your team to be more diligent while writing emails
<C> Dear
<C> PFA
<C> Regards
<Q> Which of the following is NOT true with respect to using transitions in writing?
<Q> While writing a mail to his client, Amit used a lot of complex terms and excess information. Which
aspect of business writing did he not keep in mind?
<C> Accuracy
<C+> Brevity
<C> Correctness
<C> Buoyancy
<Q> Sameer received excellent feedback from his manager as he provided very specific and accurate
information in his report. Sameer can said to be ________
<C> Concise
<C> Correct
<C> Complete
<C+> Credible
<C>Desirability
<C>Feasibility
<C>Viability
<Q>When using the Design Thinking approach, which of the following emotions is important to
understand the user's needs?
<C+>Empathy
<C>Love
<C>Honesty
<C>Sympathy
<Q>How should the prototype that is built during the prototyping stage of Design Thinking be?
<Q>In Design Thinking, which of the following methods help one to represent ideas in a very easy
manner?
<C>Descriptive
<C+>Pictorial
<C>Verbal
<C>Oral
<C>Sign off
<C>Prototype
<C>Finish
<C+>Test
<Q>Which one of the following statements is true with respect to Design Thinking?
<Q>What should be the designer's biggest takeaway from the Test phase of Design Thinking?
<C>Repeat business
<C+>Feedback
<Q> In Design Thinking, the problem definition should answer these questions, Why, Who and How.
<C+> True
<C> False
<Q>If you design a product which the user loves but it is not possible to build it using the current
technology, which of the primary attributes of Design Thinking is absent in the product?
<C>Desirability
<C>Renewability
<C+>Feasibility
<C>Viability
<Q> Design Thinking was adapted for business purpose initially by _____.
<C>Steve Jobs
<C>Vishal Sikka
<C+>David Kelly
<C+>Human centricity
<C>Research
<C> Ideation
<C> True
<C+> False
<Q>Unchartered territory means
<Q> The prototype built by Jane Chen and her team using the Design Thinking Principles was called as
the _________ bag.
<C> Embark
<C>Empower
<C>Empathy
<C+>Embrace
<Q>During their internship on Design Thinking, Jane Chen and her team were initially given a problem to
work on
<Q> Which of the following is considered as the most significant attribute when working on a Design
Thinking project?
<C+> Desirability
<C> Viability
<C> Feasibility
<Q> Rachel is working on a Design Thinking project. She has obtained a lot of information by speaking to
a number of users. Which is the next stage of Design Thinking that Rachel should move to?
<C+> Define
<C> Ideate
<C> Empathize
<C> Prototype
<Q> Anna is an intern at IXS Technologies. She is currently working on a Design Thinking project. She has
to build a prototype for the problem after speaking to users and brainstorming. However, her users have
asked for a few minor changes to the prototype. What is Anna's next task?
<C> As the changes are minor, she can deploy the prototype as it is
<Q> When applying the Design Thinking methodology, what does the term "insights" in a problem
mean?
<C> The requests that the user makes to the solution provider
<C+> Information that is implicitly gathered from the users about the issue
<C> The solutions to the problem
<C+> False
<C> True
<Q> Katie is applying for an internship at IXS technologies. Which of the following would be an ideal
subject line for her application?
<Q> Sarah has missed the last team meeting because she overslept. She is writing an email to apologize
for this. Which of the following would be an ideal subject line?
<Q> Dolores is requesting approval for taking a long leave of 4 months from her manager. Which of the
following would be an ideal subject line?
<Q> Nick has received an email in which he has been marked in CC. What does this mean for Nick?
<C> Nick should not reply to the email
<Q> Alvin has received an email from his manager in which his team members have been marked in CC.
He needs to give his manager as well as his team an essential piece of information regarding this. Which
of the following actions should Alvin take?
<Q> Arwen has received an email from a source he does not trust with a subject, "Urgent. Check
immediately." What should his next action be?
<C> Signature
<C> Salutation
<C+> All
<Q> How much should the maximum length of an email ideally be?
<Q> What has to be followed while using the BCC feature in emails?
<C> Not more than ten email ids should be present in BCC
<C> The email ids mentioned in BCC must be mentioned in the mail
<Q> Which of the following is NOT true with respect to using CC and BCC in an email?
<Q> Which of the following is NOT true with respect to the signature in an email?
<C> A delivery list should be used only when there are more than 20 recipients
<Q> While communicating with his team, Raman wanted his Team Lead (TL) to know what was
happening. So he added the TL’s email address in the Bcc field and sent the mail. Considering the ethics
of email writing, which of the following was the primary mistake from Raman’s end?
<Q> Jason was on a leave of 5 days, during which his client tried to reach out on his mail frantically. He
did not get any reply from Jason, which is why he had to escalate the issue to Jason’s manager. What
could have Jason done to avoid this?
<Q> Harish was asked to send a mail to all the trainees being trained at the Mysore DC. Which of the
following fields should he use?
<C> To
<C> Cc
<C+> Bcc
<C> Any of these
<Q> Girish had to impart some crucial project related information to Tanya and Satish, two of his team
members. He also wanted his manager, Karthik, to be aware of this exchange of information.
Considering this scenario, choose the correct statement from the following.
<C> Girish should put Tanya and Satish in ‘To’ field and Karthik in ‘Bcc’
<C> Girish should put Tanya and Satish in ‘To’ field and Karthik in ‘Bcc’ while mentioning “Bcc
intentional” in the body of the email
<C+> Girish should put Tanya and Satish in ‘To’ field and Karthik in ‘Cc’
<C> Girish should put all three in the ‘To’ field
<Q> Mohan invited Lalit for a dinner over email. Lalit is busy on that evening, and he has to decline
Mohan’s invitation. What kind of tone should Lalit maintain in his mail?
<Q> You have to have an important conversation with your manager. You understand that the
conversation is going to be long and both ways. Your manager is on leave for a few days. Which of the
following modes of communication would you prefer?
<C> Email
<C> Chat (IM)
<C+> Telephone
<C> Any of these
<Q> You are responding to a mail chain present on the public group of your organization. There are a
few people included in the Cc field. Choose the correct statement from the following with respect to this
scenario.
<C> You will click ‘Reply All’ so that everyone gets your message
<C> You will remove the people from the Cc field before sending the message
<C> You will move the addressed from the Cc field to the Bcc field and send the mail
<C+> You will check if these people still need to be a part of the mail chain, and then edit or delete
names in the Cc field
<Q> You are the manager of a team of 10 people. You are sending a set of instructions to your team
regarding a project that has come up. In order to make your mail easy to understand and follow, which
of the following ordering techniques would you use?
<Q> Kritika is managing a team which was recently joined by John. John sends a mail to Kritika asking for
some information that she does not have. What should Kritika do?
<C> She should reply within 24 hours telling him that she does not have the information
<C+> She should reply within 24 hours telling him that she does not have the information and providing
alternative contacts where he can find the information
<C> She should not reply at all and wait for him to talk to her in person
<C> She should mark one of her team members in the Cc field and ask John to get in touch with that
person
<Q> Anamika included the following quote as a part of her email signature.
“If you like me, raise your hands; If you don’t like me, raise your standards.”
<Q> You are writing a mail to your teammates. You realized that you have put all the information in a
single and huge paragraph. What can you do to change that?
<C> Divide the long paragraph into shorter ones based on one piece of logic/information per paragraph
<C> Use bullets for making information clearer
<C> If there’s a lot of information, then it can be placed in a separate document which can be attached
in the mail
<C+> All of the above
<Q> You are the batch owner of a batch of trainees. The L&D assessment of your batch has been
postponed by 5 days and you need to inform the trainees via an email. Which of the following subject
line will you choose?
<Q> Shalini mailed her manager asking him to schedule a meeting with the entire team for an urgent
issue. The manager got confused as he did not know the issue that was supposed to be handled. What
should Shalini have done in order to avoid this confusion?
<C> Shalini should have set the context by giving the manager a phone call first
<C+> Shalini should have marked him in the Cc field of the team’s mail chain regarding the same issue so
that he can understand it better
<C> Shalini should have wrote a separate mail telling him the whole story herself
<C> Shalini should have used chat instead of email for the entire conversation
<Q> You are imparting a lot of information in your mail. Which of the following can you do to mark the
crucial points more clearly?
<C> Mention those points in a separate email so that important information is not lost
<C+> Highlight the points by underlining, coloring or making the text bold
<C> Mention those points separately in the beginning or end of the mail
<C> Repeat those points again and again to make sure that everyone reads it
<Q>An OOO (out of office) reply should necessarily contain which of the following details?
<C>Home Address when on leave
<C>Designation
<Q>Ravi wants to send an email to his manager which will list the progress Ravi has made so far in the
project. His subject line is 'ProjectX1983 progress'. What is the flaw in his subject line?
<C>The subject contains the incorrect code for the particular project
<Q>Which of the following is NOT a desirable ordering structure while composing an email?
<C>Order by Importance
<C>Order by Chronology
<Q> Which of the below mentioned details can be included in an email signature?
<Q> Rajeev and Priya are team members working for Sam. Sam sends out an email (with Rajeev in “To”
and Priya in “Cc”) to know more about the scope of work. Rajeev responds to Sam’s email (using “reply
all”) detailing out all the requirements. Priya, who receives both the emails, intends to set up a team
meeting with Sam to discuss the requirements, for the team’s better understanding. What action should
Priya be taking?
<C+> Forward Rajeev’s email, with Sam in “To” and Rajeev in “Cc”, requesting a team meeting.
<C> Send out a separate email to Sam and Rajeev, requesting a team meeting.
<Q> Which of the following is NOT true with respect to email writing?
<C> One should always proof read the email before hitting the “send” button.
<C> Subject line needs to indicate the context of the email to the recipient(s).
<Q> Which below listed action(s) should one taken care of while handling emails?
<C> Segregating personal and official emails
<C> Deleting all emails from your inbox once you have replied to them
<Q> Nikita Ferguson is a junior engineer at RVG consultants. Nikita’s manager asks her to get a feedback
(on their recent delivery) from the client, IXL technologies. Mr. Christiano Mourinho is the Senior
Manager at IXL technologies, who looks after the deliverables from RVG consultants. Nikita decides to
write an email to her Mr. Christiano, requesting for a feedback.
Which amongst the following salutations should Nikita be using in her email?
<C> Hi Christiano
<C> Hello
<Q> Which of the following details should you include in your email signature, assuming you are
required to write an official email to a person working in another organization?
<C> Your name (in full), your designation and your contact details
<Q> Which of the following action(s) should be considered before sending an email?
<C> Ensuring you request a read receipt from the recipient’s end
<C+> Ensuring you have used simple and non-ambiguous sentences in the email written
<C> True
<C+> False
<Q> Prabha wants to share a project related file with her team, but the file size is greater than 10Mb.
What is the best way for Prabha to share this file with everyone in her team?
<C> Email all her team-mates individually, with the file attached to it.
<C+> Place the file on the project server and share the link with everyone
<Q> Prajwal is a trainee engineer at IXL Technologies. After working hard for two months, Prajwal
wishes to take a break of two weeks and visit his parents at his hometown. Hence, Prajwal decides to
write an email to his manager seeking his approval. Which of the below given subject lines should
Prajwal be using?
<C+>Inspirational quotes
<C>Designation
<C>Contact details
<C>Location
Dear neha,
I have been noticing that you have been coming in late to work from past 1 month.
regards,
Sharath
TL
XYZ Unit
<c>Alignment, Grammar
<C>Alignment, Capitalization
<C+>TTYL
<C>EOD
<C>PFB
<C>OOO
<Q>Ram(PM) drops a mail to his team inviting them for an annual project party marking the facilities
head, Mayur in CC.
This means:
<C+>Mayur is aware of how many people might turn up for the project party, so he can make
arrangements accordingly.
<Q>Nikita and Manasa are working in the same team. Pramukh, their PM drops a mail to Nikita asking
her to provide her passport details as there is an onsite opputunity. Nikita is very excited and as she
replies to Pramukh's mail, she marks Manasa in BCC to share the good news with her. What did Nikita
do wrong?
<C+>Nikita should not inlclude Manasa in the loop, as the mail was sent only to her.
<Q> We should always start our mail by enquiring the well-being of the recipient and then come to our
point.
<C>True
<C+>False
<C> Taking inputs from the stakeholders at every stage of the project
<Q> Richard has newly joined the HR team at IXS Technologies. In a matter of days, he has made a large
number of friends across teams at work. However, when he attended his first meeting, he accepted the
decisions taken by his colleagues but did not venture his own opinions. Whenever conflict arose in the
meeting, Richard stayed out of it.
<C>Visionary
<C>Ruler
<C>Comrade
<C+>Companion
<Q> Samantha has worked at IXS Technologies for over 10 years. She is the head of the Talent
Acquisition team. Her teammates see her as a headstrong person who has high expectations from them.
She is very particular about following deadlines, which does not fare well with the team. Samantha is
known to have a short temper.
<C>Companion
<C+>Ruler
<C>Comrade
<C>Visionary
<Q>Identify the true statement among the following with respect to stakeholders with low power and
low interest:
<Q>Which one of the following actions would result in a debit from the EBA?
<C+> explore
<Q>My SH likes immediate results, lives in the present, is mainly concerned with the bottom line and is
power-oriented. His profile matched to that of a:
<C>Visionary
<C>Comrade
<C>Companion
<C+>Ruler
<Q>Which one of the following is not a way of building trust with our stakeholders?
<C+>Building on assumptions.
<Q> A counsellor may start of by asking _______ type of questions. And the probing technique he/she
follows is that of a ___________ technique.
<C+>Open, Funnel
<C>Open, Lamp
<Q> Rachel received a call from Jake at 2am on a Saturday. Jake informed Lily that the EQB product they
had launched a month back, has crashed all of a sudden. Rachel tells Jake, she’ll look into it ASAP.
Which factor from the RATER model, comes into play here.
<C>Assurance
<C+>Responsiveness
<C>Reliability
<C>Empathy
<Q>Rachel gets into a quick call with her team to fix the issue on the EQB product. The team consult
SMEs and get the issue fixed by 12 pm the very same day. Rachel and her team demonstrated _____
from the Rater model.
<C>Reliability
<C>Assurance
<C> Responsiveness
<C+>Tangible
<Q> Stakeholders who have more power, less interest may be:
<C>Batch Owner
<C>Peers
<C>Parents
<C+>Human Resources
<Q> What should one strive for while working with their stakeholders?
<C> Empathy
<C+> Acceptance
<C> Responsiveness
<C> Tangibility
<Q> Which of the following can be considered as a debit from the emotional bank account of your
stakeholders?
<Q> Choose the correct set of external stakeholders with respect to a company.
<Q> Which of the following can be considered as a credit to the emotional bank account of your
stakeholders?
<C+> Clarifying expectations
<C> Involving the stakeholders too early in the project
<C> Involving the stakeholders too late in the project
<C> Providing all information related to the project to all the stakeholders
<Q>Identify the category of stakeholders who should be fully engaged whenever they are required in a
project
<C+>Bad mouthing your team mates with people from other teams
<C>Consistency
<C+>Creativity
<C>Capability
<C>Closure
<Q>You are going to be on a call with the client where you have to explore the needs to ascertain the
requirements. What questioning style will you use?
<C>Lamp
<C>Elusive
<C>Impulsive
<C+>Funnel
<C>Open questions
<C>Closed questions
<C>Recall questions
<C+>Multiple questions
<C>Test
<C+>Tangible
<C>Trial
<C>Tactful
<C> True
<C+> False
<Q>Which of these is not a desirable skill to understand your stakeholder's wants and needs?
<C>Open Questions
<C>Multiple Questions
<C>Leading Questions
<C+>Closed Questions
<Q>In which of the following situations would the Lamp questioning style be most effective?
<C+>To obtain specific details about the bugs in your team mate's code
<C>To get to know a colleague who has recently joined your team better
<C> Visionary
<C+> Leader
<C> Comrade
<C> Ruler
<Q> Asking a series of questions, shot out one after another are called:
<C> Self-esteem
<Q> As a Systems Engineer, identify which one of the following is not a SH for you?
<C> HR team
<C> Manager
<Q> The right order for a Stakeholder Management to work effectively is:
<C+> Stakeholder Identification -> Stakeholder Analysis -> Stakeholder Matrix -> Stakeholder
Engagement
<C> Stakeholder Engagement -> Stakeholder Analysis -> Stakeholder Matrix -> Stakeholder Identification
<C> Stakeholder Matrix -> Stakeholder Identification -> Stakeholder Analysis -> Stakeholder Engagement
<C> Open
<C> Leading
<C+> Closed
She was starving but she felt better after eating the cake.
<C+> Compound
<C> Complex
<C> Simple
<C> Compound-Complex
<C+>in
<C>at
<C>on
<C> to
<C> Declarative
<C+> Exclamatory
<C> Interrogative
<C> Imperative
His goodwill will always be his redeeming quality, despite his obscene arrogance.
<C+>will
<C>am
<C>ought
<C>do
<C> Every one in the team have been excited about the party
<C> Every one in the team has been excited about the party
<C> Everyone in the team have been excited about the party
<C>Is
<C+>Were
<C>Had to
<C>Can
<Q> Identify the adverb of frequency in the following statement:
<C> good
<C+>Always
<C> Extremely
<C> So
<C> But
<C> For
<C+> Neither
<C> Hurray
<C> Ouch
<C> Hello
<C+> There
<C>mine
<C+>her
<C>hers
<C>theirs
<C> Less
<C+> Size
<C> These
<C> Which
<Q> With which of the following is the article "the" not used?
<C>main verb
<C>secondary verb
<C+>helping verb
<C>distributed verb
<Q> Identify the statement that contains an intransitive verb among the following:
<Q> Identify the correct usage of tense among the following statement?
<C> She never listened to her mother because she had a rebel at heart
<C> She never listened to her mother because she is a rebel at heart
<C+> She never listened to her mother because she was a rebel at heart
<C> She never listened to her mother because she has a rebel at heart
<Q>Which of the following sentences does NOT have any auxiliary verbs?
<C>worked, is working
<Q>Fill in the blank with the appropriate form of the verb:
<C+>had spoken
<C>was speaking
<C>speaks
<C>spoke
<C+>Refers to sentence construction focusing on an object or situation being acted upon by a force.
<C>would bat
<C>batted
<C>will be batting
<Q>Ravi, as well as his younger sisters, __________ going to study at that college.
<C+>Is
<C>Were
<C>Are
<C>To
<C+>in
<C>at
<C>on
<C> in the
<C>demonstrative adjective
<C>possessive adjective
<C+>interrogative adjective
<C>quantitative adjective
<C+>doubt
<C>grief
<C>surprise
<C>agreement
<C+>coordinating conjunction
<C>subordinating conjunction
<C>co-relative conjunction
<C>workman
<C>his
<C>blames
<C>E, A, C
<C>B, A, C
<C+>A, C, D
<C>E, B, D
He is ___ only officer who has not taken ___ psychometric test in which the others have failed.
<C+>the, the.
<C>the, a
<C>the, an.
<C>A, an.
<C>The.
<C>A.
<C+>An.
<C>The.
<C>A.
<C>An.
<C>older
<C+>elder
<C>eldest
<C>oldest
<C>talkative
<C>more
<C+>most talkative
<C+>You
<C>noise
<C>I
<C>Make
<Q>In active voice, _________________________.
<C+>sentence construction focusing on the subject and the force acting upon an object or situation.
<C>Both true.
<C>Both false.
<C+>in
<C>on
<C>until
<C>since
“The trainees knew Mysore very well as they had visited the city several times”
<Q>The old man had no financial support _____ _____ the meager savings
<C> adding to
<C> besides of
<C> Whined
<C+> Purred
<C> Boomed
<C> Groaned
<Q> I didn’t quite catch that. Could you say it again __________ please?
<C> clearer
<C> clear
<C> sleep
<C> having
<C+> had
<C+> The older or the more distinguished person of the two should take the initiative
<C> The younger or the less distinguished person of the two should take the initiative
<Q>Ram is supposed to inform everyone in his team that the next team meeting has been postponed.
He informs everyone over an Instant Messaging (IM) application. Do you think Ram acted responsibly?
<C> The name of the person being introduced is mentioned first and the person to whom the
introduction is made is mentioned last
<C+> The name of the person being introduced is mentioned last and the person to whom the
introduction is made is mentioned first
<C> The name of the person being introduced can be mentioned first or last, either ways it does not
matter
<C> None of the above
<Q>What checks should you conduct in terms of availability of a person before sending him/her a
message over an Instant Messaging application?
<C>If the status is busy and the information to be passed on is of an urgent nature, either send an email
or ask if the person has a minute to spare
<Q>Khyati is talking to her manager about a request she had raised a couple of days ago over an Instant
Messaging application. She writes, ‘I had asked the CCD to give me an update on the NVRAM in my
Laptop‘. What do you think is the error in Khyati’s message?
<C+>Jargon
<C>Incorrect Grammar
<Q>Shweta works in an organization which has a beautiful campus. She brings her close childhood
friend, Sakshi to show her the campus. While showing Sakshi around, they meet Shweta’s team mate
Chandra. Who should Shweta preferably introduce to whom in this scenario?
<C>Just a second
<Q>What should you do if you are on a call with a person and you have to keep them hold for an
extended period of time?
<C>Ask if they would prefer a call once you have the information they need
<Q>Ashish receives a joke on his mobile which he thinks is hilarious but targets a particular section of
society. In the afternoon, while having tea with his team mates, Ashish considers telling them the joke
he received in the morning. What should Ashish preferably do?
<C>He should share it since people will take it in a lighter vein and his team mates will enjoy the joke
<C+>He should not share it since it may be offensive to people and is not appropriate for the workplace
<C>He should not tell it to everyone but to only those who have a good sense of humor
<C>He should share the joke only in the absence of the people who might find it offensive
<Q>Prathamesh meets his team mate Ranjit while waiting for the elevator at the workplace in the
morning. Prathmesh wants to strike up a conversation with Ranjit while they are waiting for the
elevator. Which of the given topics is appropriate for Prathamesh to talk about with Ranjit?
<Q>Priyansh is out on a weekend to a mall with his family, his parents and his siblings. He happens to
meet a colleague from work and wants to make appropriate introductions. What should Priyansh
preferably do under the given circumstances?
<Q>During a telephone call, you did not hear the name of the client. Which is an appropriate way to ask
for that information?
<C+>Would you please spell your name? I want to ensure I get it right.
<Q>Assume you are a part of a team where people show indifference towards what others feel and
colleagues try to manipulate each other to suit their needs. What kind of climate would you say is
prevalent in the team?
<C+>Defensive climate
<C>Supportive climate
<C>Fostered climate
<Q>Neha is hosting a meet where her entire team of 500 people is present. On the stage with her are
three people, the project manager, the delivery manager and the client. What should preferably be the
order of introduction when Neha introduces them to the audience?
<Q>Rahul has recently joined a new team and he knows only one person in the entire team, Vikas. He
accompanies Vikas to the lunch table in the food court where the entire team has lunch, so that he may
know everyone better. However, Vikas fails to introduce Rahul to the entire team and hence after a
while Rahul feels left out. What should Rahul do under these circumstances?
<C>Rahul should tell Vikas later to introduce him next time he meets the team
<C>Rahul must wait and go introduce himself individually to everyone after lunch
<Q> Which one of the following statements is TRUE with respect to interactions at the workplace?
<C> Interacting at the workplace results in wastage of time and therefore, low productivity
<C> Health
<C+>Only identify yourself, your company, and purpose of your call and whom you wish to speak to.
<C>Only identify yourself, your company and person whom you wish to speak to.
<C>Purpose of your call and person whom you wish to speak to.
<Q> Gillian is the CEO of IXS Technologies. Due to the number of calls he receives on a daily basis, he
uses two separate phones - one each for personal and official calls. Of late, he has been getting official
calls on his personal number. Ideally, how should he respond to such calls?
<C> Do not receive calls that are not from personal contacts
<C+> Pardon me, this is my personal number. For IXS issues, please reach out to me on 09xxxxxxxxx
<Q> Janine is talking to her manager over the telephone. In the midst of the call, she is receiving a
priority call from her client which she has to attend immediately. Which one of the following would be
an ideal course of action for Janine to take?
<C> Complete her call with her manager and then call the client back
<C+> Let her manager know that the client is calling and switch calls immediately
<C> Switch to the client call immediately and let the manager know later
<Q> Brandon is an enthusiastic employee at IXS Technologies. He has been assigned as liaison between
the onsite and offshore teams. This majorly involves making a number of calls every day. Which of the
following would not be true with respect to Brandon's telephone etiquette?
<C>Do not keep the speaker on hold for more than 30 seconds.
<Q> Which of the following is TRUE with respect to chatting on official IMs?
<C+> Manipulating
<C> Analysis
<Q> Which of the following is a professional way of checking a person's availability on IM (Internal
Messenger)?
<C>ii, iii
<C>i, ii
<C>Only i
<C+>True
<C>False
<Q>Suppose you meet a colleague of yours in a lift of a shopping complex. What would be appropriate
conversation starter?
<C>I wanted to talk to you since a long time about the Apple project you are handling. This is a good
time to discuss it over a cup of Joe. What do you say?
<C>Hey you too came for shopping? This is the best time for shopping, all branded stuff at such cheap
prices! That’s the only way we can afford them. LOL!
<Q>Suppose you meet a colleague of yours in a lift of your office. What would be most inappropriate
conversation starter in varied situations?
<C>Hi! Haven’t seen you around in a long time. Were you on leave?
<C>Hi! You too heading for lunch? Can I join you?
<C>Hi!
<Q>Tom meets a female colleague of his in a wedding of a common friend. What would be the most
inappropriate conversation starter?
<C>Hey! Good to see you. You are friends with groom or bride?
<C+>Oh good we met! I was about to call you anyway. I wanted to talk to you about the meeting which I
missed this afternoon.
<Q>John boarded a bus around 10:00 pm to commute to his house and spots a female acquaintance.
She is reading a book. He goes and takes seat beside her in the bus. Help him start a conversation with
her. Chose the most appropriate option:
<C>Oh the book you reading is really nice. You also follow Buddhism?
i. Ensure that the time of the call is convenient for the receiver.
<C>i, ii
<C>ii, iii
<C>ii, i
<Q>You were introduced to a new member in the team. Later you find him in the pantry area eating his
lunch all by himself. You are known for your humor. How will you make him comfortable? Strike a
conversation. Chose the most appropriate option:
<C>Hi! Eating lunch all alone. Don’t you like us? LOL.
<C>Hi! May I join you? So, what do you think about our team?
<Q>You are waiting at bus stop for your route bus to office. There you see a foreigner, probably a
tourist. He enquires you about Mysore Palace. You give him the answer and now you want to continue
the conversation. What should be the most appropriate conversation starter?
<Q>In a telephone conversation, if you don’t understand what has been said. What should you do?
<C>Drop an email to that person later requesting him to explain you once again.
<Q>Only receptionists or entry level job profile have to cater to telephone etiquettes.
<C>True
<C+>False
<C>Can’t say
<C>May be
<Q>Things which you need to take care before answering a business call:
iii. It is alright to tone up if the person on the other end is getting hostile.
<C+>i, ii
<C>only ii
<Q> Rajesh wants to introduce Mayuri, who is the Project Manager from client’s location to his team
that consists of Maya, Amit and Preethi who are all System Engineers.
<C+> Amit can shake hands when Mayuri extends her hand first.
<Q> If you do not understand what the speaker has just said, we must interrupt the speaker till we
understand.
<C> True
<C+> False
<Q>If the IM (internal messenger) status is set to “BUSY”, this indicates that __________
<C> The person is busy, and would not like to be disturbed unless there is an urgency.
<C> The person may have a quick chat with you, but the message has to be conveyed quickly.
<Q> Raj and Veena are meeting each other for the first time during a business conference. Raj offers his
hand to Veena while introducing himself. Which of the following statements holds true for the given
situation?
<C+> Raj should have waited for Veena to take the initiative
<Q> Which among of the preferred order of Introductions mentioned below is NOT correct?
<C> If two people are being introduced to a group, the names of the two individuals are shared before
that of the group members.
<C> While introducing colleagues you present the person of lesser authority to the senior authority
<Q>Aleena is interested in public speaking and presentation skills. How should she be dressed for her
first speech on stage?
<C+>Dressing comfortably
<C+>Dressing comfortably
<Q> Allison is dealing with an audience who seem to be extremely unresponsive. They give her the cold
shoulder throughout her presentation.
<C>Disinterested
<C>Overenthusiastic
<C>Bored
<C+>Hostile
<Q> Alfred wants to make a large impact with the opening statement of his presentation. Which one of
the following approaches would help him create such an impact?
<Q> Ben is giving a presentation for a 100 member audience. In the midst of his presentation, he makes
a controversial statement which causes the audience to become very aggressive. Which one of the
following would be the right course of action for him to take?
<C> Step off the stage and wait for the audience to calm down
<Q> Darcy manages a team of four people. She has informed them that the client expects them to
present their quarterly achievements in a presentation in a week's time. Minutes before the
presentation is due, the main speaker from Darcy's team calls in sick. What would be an appropriate
plan of action for Darcy?
<C+> Inform the clients of the situation, but ensure that the presentation is completed by her team or
herself
<C> Inform the clients that the absent team member is responsible for the situation
<C> Call the unwell team member and ensure that he reaches the venue despite his poor health
<Q> Rebecca is giving a presentation on a technology that her audience is new to. In the midst of her
presentation, she notices a glaring error in her slide. Which of the following would be an ideal course of
action for Rebecca?
<C> Mention that her teammate had prepared the slide; hence it is not her mistake
<Q> Aria is an employee of IXS Technologies. Her manager has instructed her to prepare a presentation
for their top client. She has been given a lot of data to represent. Which one of the following would be
the best way to present the data?
<Q> Harry is a graphic designer who has been advising Aaron with respect to the outlook of his
presentation. Which one of the following suggestions should Aaron take?
<C> There should be many animations as they make the slide look lively
<C> Colors such as red, blue and green must be used extensively
<C> The number of slides should be more so that maximum information is conveyed
<Q> Ursula is attending a presentation which is being delivered by her team member, Joshua. She feels
that Joshua is making a lot of mistakes in the presentation, hence, she continuously interrupts him to
share her thoughts. Which of the following categories of audience would Ursula fall under?
<C> Uninterested
<C> Over-interested
<C+> Overenthusiastic
<C> Hostile
<C>Tell them, Tell them what you are going to tell them, Then tell them what you told them
<C>Tell them what you told them, Tell them, Tell them what you are going to tell them
<C> Tell them what you are going to tell them, Then tell them what you told them, Tell them
<Q>Assume a hypothetical scenario where you are asked to give a presentation of 15 minutes. Generally
how long (in terms of duration) would you ensure the opening of this presentation be?
<C+>1.5 – 3 minutes
<C>Even if there is no content, Body Language can help a person achieve his/her objective
<C+>Visual cues will complement the verbal and vocal aspects of the presenter for a greater impact
<C>A proper posture will help extract more information from the audience
<Q>Shweta is supposed to give a presentation to the team detailing the update made in the project so
far. Since she has joined the team recently, Shweta is nervous but doesn’t allow her nervousness to stop
her from delivering the presentation. Midway she suddenly forgets the details of a particular module in
the project. She knows the details are at the tip of her tongue and she needs a minute to recall the
details. What is her best course of action under the given circumstances?
<C>Act like she knows the details and try to pass off fraudulent details as the correct ones
<C>Finish off the presentation omitting the detail and try to set up a new date and venue for the
presentation
<C+>Ask a question to the audience confirming their understanding so far and try to recall the detail
while the audience answers.
<Q>Karan, a Project Manager is giving a presentation about the work done by his teams to the clients.
His attention wavers for a minute and he stumbles for a few seconds before he tries to recover. What
will best help Karan recover and finish the presentation smoothly?
<C>Ask for a minute to drink some water so that he may compose himself
<C>Calm himself and try to envision what he wants to say so that he can finish off confidently
<Q>Which of the following should NOT an be a part of the opening in your presentation?
<C>Question
<C>Statement on subject
<C>Story/Anecdote
<Q>Ria is delivering a presentation on work ethics and the corporate culture to a group of people who
have joined the organization recently. However, Ria notices that more than half of the audience is
disinterested and are not engaged in the presentation at all. What will best help Ria engage the
audience such that everyone will be interested in her presentation?
<C+>Do something different and unexpected and build relevance for the audience
<C>Do not do anything since there will always be some people who will not be interested
<Q>Sameer is told to deliver a presentation on the new facilities which have been opened for the
employees. The audience is excited to see a new swimming pool and a bowling alley as a part of the
new facilities and ask Sameer a lot of questions by interrupting him every time he tries to speak. How
should Sameer best handle the situation?
<Q>Shabana is told to deliver a presentation by her manager to a group of employees. The employees
have been recently put on bench after completion of their project and the topic of the presentation is
‘How to upgrade your skills while on bench’. The employees are irate since they have not got a new
project and are channeling their frustration towards Shabana while she is delivering the presentation.
What will best help Shabana achieve her objective of the presentation?
<C>Try to get on with the presentation since people will calm down with time
<C>Animated hand gestures are always seen as a positive by the audience and hence should be adopted
<C>Hands should be clasped and should be in front of the body, since it will help the audience connect
well
<Q>Which of the following is NOT considered to be a part of your body language during a presentation?
<C>Hand gestures
<C>Posture
<C>Eye contact
<C+>Pitch
<C>They help drive a point home better than words might under certain circumstances
<Q>Shahid is delivering a presentation for the first time to his entire team. He is extremely nervous and
decides to stand at a place and stare at the wall which is at the back of the room during his entire
presentation since he believes looking at people will make him nervous. How will this prove detrimental
to Shahid’s presentation?
<C+>His lack of eye contact will not help him connect with the audience well
<C>He will overshoot the time allotted to him since he cannot gauge the reaction of the audience
<Q> During presentations, a ‘QUESTION’ is the single most important weapon to use for ____?
<Q> Which one of the following do you think is correct in terms of the messaging medium in a
presentation?
<Q> What are the questions you should ask yourself before presenting?
<Q> Which amongst the following is NOT an effective way of opening a presentation?
<C+> Start with an ice breaker, irrelevant to the topic but relevant to the current affairs
<C> Speed
<C> Pitch
<C> Volume
<Q> Which of the following will have a negative impact on the presenter’s credibility?
<C> Use of business casuals
<Q> During a presentation, when someone in the audience speaks, it is good practice to.
<C> Ask the person to speak once you are done with your point
<C+> Volume
<C> Speed
<C> Pitch
<Q> During a presentation, we can write points on our palm, just to ensure that we do not forget the
information to be shared.
<C> True
<C+> False
<C+> True
<C> False
<Q> As a presenter, which amongst the following is NOT advised during presentations?
<C+> Reading out all the information displayed on the power point slides
<Q> Raj is giving a presentation on his experiences and learnings during his recent African safari. Which
of the following action(s) is not recommended to Raj?
<Q> Starting your presentation with a question is not a good way to begin.
<C> True
<C+> False
<C> Not to say something that may hurt the feelings of a certain set of people in the audience.
<C> Continue with the prepared speech and complete the points she has prepared.
<C+> Ensure the speech converges in the desired direction and conclude her speech within the timeline
<C> Ignore the timeline as her upcoming points will be very impact making
<C+> True
<C> False
<Q> John has been asked by his manager to be ready with a presentation during a client visit next week.
Which of the below mentioned points should John consider for his presentation?
<C> Content
<Q> During a presentation, one can use a power point presentation with just pictures and no words at
all.
<C+> True
<C> False
<C> Introduction to the topic can be made in the middle of the speech
<Q>Keshav is systems engineer who has recently been moved to a new project. He is unhappy with this
development since he liked his previous project better and had formed good bonds with his former
team mates. This results in him having an apathetic attitude towards his current project and team
mates. While working on a critical model, Keshav discovers an alternative algorithm which can optimize
the code even more. However, he does not speak up and continues working on the old algorithm. What
do you think is most probably the factor which influenced Keshav’s decision of not speaking up?
<Q>Ramya is a project manager who is currently handling a team of 8 people. She receives a phone call
from Ravi, her manager and is told to come to a conference room immediately where Ravi and the client
are discussing the status of the project. As soon as Ramya enters, the client turns to her and asks her,
‘What is your opinion on the issue that we are facing with the team right now?’ Ramya doesn’t answer
and stands in silence before leaving the room out of embarrassment. What do you think is most
probably the factor which influenced Ramya’s decision of not speaking up?
<C+>Lack of context
<C>Lack of knowledge on the domain
<Q> Dev makes sure that he makes such an impression on his teammates that when he leaves the room,
people are left immensely impressed. Choose the correct statement as per Dev’s personality.
<Q>Tina has recently joined production after completing her FP training. Although she is not very good
at English, she has a very good attitude towards work, and is willing to share ideas with her supportive
teammates. However, she hesitates to voice her opinions during team meetings as she struggles to
articulate properly. Which among the following factors is stopping her from speaking up?
<C>Clarity of thought
<C+>Capability
<C>Willingness
<C>Environment
<Q>Pradeep is a part of the technical assistance team. He receives a call from an Australian user who is
facing an issue with the software which Pradeep’s team had developed a couple of months ago. Pradeep
has not yet undergone accent training courses and he faces difficulty in understanding the problem. He
is unable to come up with a solution and is forced to transfer the call to his superior. What do you think
is most probably the factor which influenced Pradeep’s decision of not speaking up?
<C>Unwillingness or disinterest
<C+>Lack of knowledge
<C>Technical issues faced during the call
<Q> Which among the following is NOT a part of your Personal Brand Image?
<C> Assets
<C+> Vision
<C> Value
<Q>Rahul is a part of a 10 people team who are working on a project for an American client. Rahul’s
team has weekly meetings where everyone updates the team on the work done so far in their respective
modules. One day, Rahul walks into the meeting and suddenly sees the client sitting there too who
decided to come and check the progress. This development flusters Rahul and when it is his turn to give
an update, he is unable to speak properly which leaves Rahul and his manager embarrassed. What do
you think is most probably the factor which influenced Rahul’s decision of not speaking up?
<C>Lack of preparation
<Q>Assume you are in a meeting where your Delivery Manager and the client is present and the
discussion centers on the next module to be delivered by the team. You have an amazing idea on the
algorithm to be used and you think this algorithm can reduce the team’s effort by 50%. What is the next
step you should preferably take under the given circumstances?
<C>Stay quiet since you do not have enough experience to deliver a better solution
<C+>Politely ask if you could suggest a new idea and present it to everyone
<C>Tell the solution to one of your peers who is a senior since the manager will listen if he speak up
<C>To write the idea down and send a mail later to the manager informing him about the same
<C>Being proactive
<Q>One of the key components of a Personal Brand Image are the values of an individual. What do
values here mean?
<Q>Kriti along with her friend, Shweta, works with a team of 20 people. One day, Kriti sees that Shweta
is being given extra work than the others and the resulting burden is stressing her out a lot and is
affecting her personal life negatively. Kriti decides to go and talk to their manager so that the burden on
Shweta would be reduced. What do you think would be the correct course of action for Kriti under the
given circumstances?
<C>Kriti should talk to their Delivery Manager who in turn will make sure Shweta’s burden is reduced
<C>Kriti should write a mail to her manager but from Shweta’s system after asking her
<C+>Kriti should encourage Shweta to go and talk to their manager about her problem
<Q> Jay, an orderly but not well-dressed person, works as a technician in a Mechanical Industry and is
highly regarded for his skills at work. Which among the following should Jay work on, to create a
personal brand image?
<C> Values
<C>Assets
<C+>Image
<C>All of the above
<Q>Which of the following is a situation where one should NOT speak up?
<C>If you feel you can add things of value to the discussion
<Q>Which of the following approaches can one imbibe to inculcate a better speak up behavior?
<Q>Seema is a systems engineer who works in a team of 5 people. On a Friday, three of her team mates
come to her and ask her if she can complete their remaining modules as they have planned to take a trip
during the weekend and need to leave work early on Friday. Seema realizes, she will have to come on a
Saturday to complete her work and she too has plans for the weekend. However, since she wants to be
a supportive team mate, she agrees. What do you think was the most appropriate action for Seema
under the given circumstances?
<C>To agree but later complete it only if she can find the time
<C>To agree but also drop a mail later to her manager so that the credit for completing the module goes
to the appropriate personnel
<Q>Priya is a systems engineer who has been with the organization for one and a half years. Priya is
extremely schedule oriented and is very punctual with her office hours. When she is at work, she
completes the tasks assigned to her without providing any input to the team even when she has great
ideas since she is afraid of criticisms. What do you think this style of work will most probably lead to?
<C+>Priya’s silence will not enable her to share her ideas and live up to her potential
<C>Priya’s approach is risk-free and she will be able to secure her position in the organization easily
<Q>Bhanu is working on a critical module of a project which is due for delivery after 3 weeks. At the end
of the first week, Bhanu realizes that he is behind schedule and will have to redouble his efforts to get
back on schedule. He decides not to inform his superiors or the clients about the delay, but to wait until
he gets back on schedule presumably by the end of the second week, to update them. Do you think
Bhanu’s approach is correct?
<C>Maybe, he should take a call looking at the personality and attitude of the client
<C+>No, he must inform all the appropriate personnel of delays he faces in the project
<Q>Vivek is a system engineer who is working on an extremely demanding project. Vivek has ensured he
has scaled up in the required technologies so that he may give his best in the project. He also loves what
he does since he feels his code helps impact a large group of people. He comes late to work and stays
back late every day, since he is a late riser. However, Vivek’s team mates are not very impressed with
him. They feel he comes late every day and ends up doing no work since by the time they leave Vivek
has not finished even half of his work. If Vivek works on his Personal Brand Image, which area does he
need to concentrate most on?
<C>Values
<C>Skills
<C+>Image
<C>Conduct
<Q> Megha was talking to her friends who were saying that females are inferior as compared to males.
Although, she opposed the logic completely, she never said a word about it. What could be the reason
behind this?
<C> Megha was afraid that her friends will oppose her vehemently
<C+> Megha knew that she will not be able to convince them, leading to sore relations
<C> Megha didn’t have the appropriate data to support her opinion
<C> Megha was unable to put her ideas forth in a logical manner
<C>Summarizing
<C>Disagreeing
<C+>Belittling
<C+>When you are unsure of the facts but still want to impress
<Q>Which of these options would contribute to your PBI (Personal Brand Image)?
<Q>You are facilitating a speech game session for 30 people. The game is very interesting, and hence all
of them participate by speaking up. You are very happy at what you are witnessing, however, a person
sitting at the farthest corner of the classroom, who spoke up initially, but now looks disinterested and
isn’t participating anymore. How would you achieve his/her participation in the session?
<C>Take it offline and do nothing about it then as it would hinder progress of the session
<Q>You enter a movie theatre and find another person sitting in your seat. You annoyingly ask the
person to move. The situation turns bad and the security intervenes to sort out the issue.
What could you have done better in this situation rather than showing contempt?
<Q>Sheila works late every day to achieve the goals set by her manager. She is currently not in a good
shape to put in same number of hours, but she decides against letting her manager know of her
situation, as the last time she spoke to her manager about a bug in the code, the manager’s reaction
was not encouraging.
Which among the following factors influenced Sheila not to speaking up?
<C>Clarity of thoughts
<C>Capability
<C+>Willingness
<C>Environment
<Q>Raj is a well-known domestic cricketer and represents his district in various tournaments. He is a
terrific player when it comes to cricket, but is not very good at spoken English. Last month, he received a
Player of the Tournament award, but when interviewed by a reporter during the post-match
presentation, Raj struggled to speak up. He was shaky and walked away without uttering a word.
Which among the following factors stopped Raj from speaking up?
<C+>Capability
<C>Clarity of thoughts
<C>Desire
<C>Environment
<C>Commenting
<C>Suggesting
<C>Disregarding
<C+>Both a and b
<Q>Although, John is not very good at coding, he is always on time to work and is respected by his
colleagues for his professionalism. Despite these qualities, John does not create a complete personal
brand image. Which among the following does John need to work on to achieve Personal Brand Image?
<C+>Assets
<C>Values
<C>Vision
<Q> The things that matter to you and your passions are called as:
<C> Assets
<C> Image
<C+> Values
<C> pessimistic
<C> reactive
<C+> opportunists
<C> optimistic
<Q> Vijay is working onsite with his Swedish clients. Even after attending a couple of meetings, he is
unable to follow the discussions due to their accent. Choose one of the following options that Vijay
should use to ask them to repeat.
<C+> I’m afraid I didn’t understand that. Could you repeat what you just said?
<Q> Which of these options would NOT contribute to a good Personal Brand Image?
<Q> What are the two C's in the factors that influence you as a speaker?
<Q> Teena has been working in an organization for 3 years now and she is known for her articulation
skills among her colleagues and senior management. Due to certain reasons, her firm did not give a
salary hike to its employees. Soon after, Teena stopped taking part in the various discussions. She is not
proactive about innovative approaches like she used to be earlier. Which among the following factors is
stopping Teena from being communicative?
<C> Capability
<C> Environment
<C+> Willingness/Desire
1. Your assets
2. Your values
3. Your image
<Q> Which of the following DO NOT help one get better at speak up?
<Q> During a meeting, Ravi realizes that he is unsure of his facts and figures. He should:
<C> Speak up and also let them know that he is unsure about the information
<C> Inform everyone that since you are not sure of your data you would not provide inputs
<Q> Krishna wanted to start a conversation with a group of his colleagues. He was very upset about his
recent transfer to the Chennai DC as he did not like the city much. However, he could not begin the
conversation. What could be the reason behind this?
<C+> The group of people was culturally diverse, potentially offending someone
<C> Krishna did not have enough opinions to support his dislike
<C> Krishna could not muster the courage to go and talk to a group of people
<C> Krishna had trouble articulating his thoughts well
<Q> Samarth thinks that Virat Kohli is a better player than Sachin Tendulkar. However, he always lies
about it when he is discussing cricket with his friends. Why doesn’t Samarth speak the truth?
<Q> Arun was leading a project for a Chinese client. When the client was discussing the software
requirement specification with the team, Arun noticed a critical anomaly that required immediate
attention. However, he did not bring this to the client’s attention. Why do you think this happened?
<C> Arun was afraid that the client might lash back at him
<C+> Arun feels that the Chinese are not able to understand English well
<C> Arun was afraid that it might make a bad impression
<C> Arun thought that he would handle it later
<Q> Girish tries to talk a lot, even if he does not have a lot of substantial information to be shared. All
his colleagues have started ignoring him. Choose the correct statement from the following keeping the
given scenario in consideration.
<Q> In formal circumstances, which one of the following is the most important thing to consider before
you speak up?
<Q> You are talking to your colleagues and while you were sharing your opinion, one of the colleagues
began arguing. How would you react to this?
<Q> Pooja says ‘yes’ to everything without contemplating at all. Pooja is not a ________ person.
<C> Responsiveness
<C> Reliable
<C+> Proactive
<C> Flexible
<Q> Roshini has a meeting set with her client Mr. Mourinho, who comes from a country where
English is not very popular. Which aspect of her speech does Roshini need to pay more
attention to?
<C> Picture
<C> Pitch
<C> Power
<C+> Pace
<Q> Oral communication is the interchange of _____________ between the sender and
receiver
<C> signs and gestures
<Q> The rise and fall of voice one produces while speaking is known as:
<C+> intonation
<C> voice quality
<C> tempo
<C> rhythm
<Q> The force of a speaker's breath on a syllable or sound that conveys emphasis or meaning
differences is known as:
<C> pitch
<C> tempo
<C+> stress
<C> power
<Q> When two vowel sounds combine and form an altogether new sound, it is called a
diphthong.
<C+> True
<C> False
<Q> Which one of the following phrases do NOT come under Indianism?
<C+> Having a team meeting to discuss the status of the ongoing project.
<Q> Sachin has delivered a presentation in a very monotonous tone. What does Sachin need to
work with respect to his speaking skills?
<C> Picture
<C> Pace
<C+> Pitch
<C> Power
<C> Niche
<C> Anyways
<C> Step daughter
<Q> Negotiations and decision making belong to the category of Interactive Speech.
<C> True
<C+> False
<Q> Pooja said, “Kavita, are you not coming to office TODAY?”
The stress on the word TODAY signifies that:
<Q> Identify the correct word stress for the noun ‘elephant’.
<C> el-EPH-ant
<C+> EL-ephant
<C> eleph-ANT
<C> Any of the above
<Q> When two vowels come together to form a new sound, we call it a __________.
<C> Consonant
<C> Monophthong
<C> Triphthong
<C+> Diphthong
<Q> The degree of power with which a sound or a syllable is uttered is called:
<C+> Stress
<C> Intonation
<C> Articulation
<C> Pronunciation
<Q> The variation in the way the voice rises and falls while speaking is called __________.
<C+> Intonation
<C> Stress
<C> Phonetics
<C> Pronunciation
<Q> When two vowels come together and their sounds remain separate, we call it a ________.
<C> Consonant
<C+> Monophthong
<C> Triphthong
<C> Diphthong
<C> 4
<Q> Identify the silent letters in the words ‘pseudo’, ‘condemn’ and ‘whistle‘, respectively.
<C> p, the second n, h
<C> e, m, e
<C+> p, the second n, t
<C> p, m, t
<Q> Which of these should be avoided?
<C> Diphthongs
<C> Monophthongs
<C> 3
<C+> 1
<C> 4
<Q> “I was surprised to know that people have such good command over the language. So fast
they speak!”
What is wrong with this sentence?
<Q> You indulge in a casual conversation with your colleagues during the coffee break. What
category of speech does this fall into?
<C+>Speech as interaction
<C>Speech as transaction
<C>Speech as performance
<C>Speech as proposal
<C>Pause
<C> 1
<C> 4
<Q>Tom is a very good speaker. He delivers his speech with a lot of passion, and so, at times he
tends to go at a higher rate of speech than normal; which makes it difficult for the audience to
follow. What should Tom work on?
<C>Power
<C>Pitch
<C+>Pace
<C>Pause
<Q>George is an introvert. He speaks at an average rate and without modulation. Choose from
the following, what is George good and bad at, respectively?
<C>Power, Pitch
<C>Pause, Power
<C>Pace, Pause
<C+>Pace, Pitch
<Q>________ refers to creating a similar image to the one you are thinking about for the
listener to comprehend.
<C>Prologue
<C>Power
<C+>Picture
<C>Pitch
<C+> 3
<C> 1
<C> 4
<C+>telephonic conversations
<C+>Understanding
<C>Remembering
<C>Responding
<C>Attending
<C>Effort involved
<C>Physical barriers
<C>Faulty assumptions
<Q> Nathan is a very fast reader. He finds the keywords in a text and weaves the content around them.
Which reading technique is this?
<C> Scanning
<C+> Skimming
<C> Intensive
<C> Extensive
<Q>Assume a hypothetical scenario where you are reading a very interesting article in the newspaper
about the crime which took place in your city where two people were murdered. Now after reading the
article, you are in a position to answer the following questions:
Which level of reading have you most likely employed while reading the aforementioned article?
<C>Literal
<C+>Interpretive
<C>Applied
<C>None of the above
<Q>Kiran is a project manager who leads a team of 10 people. During a meeting with the client he is
unable to understand certain details which the client tells him about the project. Which of the following
active listening skills should Kiran exercise so that he may understand better?
<C>Attending skills
<C+>Clarifying
<C>Summarization
<Q>Sneha, a systems engineer has joined the organization recently. She is supposed to take over the
responsibilities of her colleague, Priya who is planning to quit. Priya explains all the responsibilities in
detail to Sneha and the conversation ends up becoming quite long and elaborate. Sneha wants to test
her understanding of what Priya told her. Which tool should Sneha use to do the same?
<C+>Paraphrasing
<C>Attending skills
<C>Suspending judgment
<Q>Prateek is a project manager, who discovers one of the members of his team has committed an
error in the code. He is able to ascertain Shyam is responsible for the error and talks to Shyam about it.
Prateek explains the consequences of the error hoping Shyam would act more responsibly in the future.
However during this conversation Shyam acts nonchalant and aloof which ends up angering Prateek
even more. Which vital element of listening skills did Shyam NOT exercise well which resulted in this
situation?
<C>Summarization
<C>Clarifying
<C>Paraphrasing
<C+>Attending skills
<Q>Renuka and Mohit are colleagues working on the same project. They work on the same module and
share responsibilities for a lot of the code to be developed. Mohit discovers an error in a code which
Renuka had written and goes to tell her about the same. While Mohit informs her about the error and
how can it be resolved, Renuka’s face turns red with rage and she shakes her head in disapproval
constantly while Mohit tells her about the error. Looking at this extreme reaction Mohit decides to keep
quiet and walks away without telling her about the error. What should Renuka have done to ensure she
would have known and understood the error well?
<C>Clarified
<C>Paraphrased
<C+>Suspended Judgment
<Q> Quentin has an excellent vocabulary and is a great speaker. Which of the following would be TRUE
with respect to his communication skills?
<Q>Vikas is supposed to give a presentation to a lot of senior managers and the clients on the progress
made by the team which he leads. He prepares a document containing the content for the presentation
and makes sure he is knows it extremely well. On the day of the presentation, just before Vikas is
supposed to come up and speak, he experiences a little nervousness and decides to read his document
before he goes up to instill confidence in him. Which reading technique should Vikas preferably use in
the given scenario?
<C+>Skimming
<C>Scanning
<C>Intensive
<C>Extensive
<Q> Regina is comfortable listening to people speak. The area she wants to improve is in being more
conscious of the speaker's words.
Which of the following stages of listening does Regina need to work on?
<C>Evaluating
<C>Understanding
<C>Receiving
<C+>Attending
<Q>Binay is a Delivery Head who leads a large team of 100 people. After every quarter, the organization
sends a large report where the performance of all teams is analyzed and praised/critiqued. The previous
quarter was a particularly good one for Binay’s team and he is eager to read about the analysis in the
latest report sent by the organization. However, he discovers the document contains the performance
of more than 250 teams in the entire organization. Which reading technique should Binay use to obtain
the relevant information?
<C>Skimming
<C+>Scanning
<C>Intensive
<C>Extensive
<Q> What is the average thought processing speed? (Note: wpm – words per minute)
<C+>600 wpm
<Q>Raj is systems engineer who has recently joined the organization. He is a hard and diligent worker
and is happy with his workplace too. On completion of his first year, his manager sends him a detailed
report of his performance over mail so that he may improve and do even better in the coming year.
What reading technique will best help Raj understand the contents of this aforementioned document?
<C>Skimming
<C>Scanning
<C+>Intensive
<C>Extensive
<Q>Smitha takes a long overdue vacation from work and goes to Goa to relax on the beach under the
sun. She carries a couple of books with her to read on the beach. Which reading techniques would
Smitha use under normal circumstances in this scenario?
<C>Skimming
<C>Scanning
<C>Intensive
<C+>Extensive
<Q>Assume a hypothetical scenario where you are reading a very interesting article in the newspaper
about a crime which took place in your city where two people were murdered. Now after reading the
article, you are in a position to answer the following questions:
Which level of reading have you most likely employed while reading the aforementioned article?
<C+>Literal
<C>Interpretive
<C>Applied
<Q>Raghu is in a meeting where his entire team is present. Raghu’s manager is giving instructions to the
entire team, however Raghu doesn’t understand what is being is said since he is thinking about what he
will eat for lunch once the meeting is over. What activity is Raghu currently involved in?
<C>Listening
<C>Communication
<C>Evaluating
<C+>Hearing
<Q>Balaji is a member in a team led by his manager Suresh. Balaji goes to Suresh with a problem that he
currently faces at work and Suresh wants to be supportive. What verbal or non-verbal cues must Suresh
express to show the same?
<C> Smiling
<Q> Lenny is studying for his final exams. Which reading technique would he use?
<C> Extensive
<C> Scanning
<C> Skimming
<C+> Intensive
<Q> Felicia is running late for a meeting. Her secretary has sent her the presentation which consists of a
100 slides. She has 5 minutes to prepare for the presentation. Which reading technique would she use?
<C> Scanning
<C> Intensive
<C> Extensive
<C+> Skimming
<Q> Which of the following would NOT be a technique for good listening?
<C> summarizing
<Q> Irina has been given an instruction manual, which she is to read and explain to a group of people.
Which of the following levels of reading does Irina have to reach?
<C> Literal
<C> Interpretive
<C+> Applied
<C> Subjective
<Q>You are on a conference call. After a lengthy discussion, you are required to restate some points to
some attendees who had joined, which stage of the listening skill is critical while being able to it?
<C>Evaluating
<C>Understanding
<C+>Remembering
<C>Responding
<Q>You are on a conference call during which a critical strategic decision is to be taken. If you are
consulted for an opinion in the call, which stage of listening are you expected to have completed?
<C+>Evaluating
<C>Understanding
<C>Remembering
<C>Responding
<Q>You are on a conference call during which a critical strategic decision is to be taken. If you are
consulted for an opinion in the call, after analyzing, which stage of listening would you be in?
<C>Evaluating
<C>Understanding
<C>Remembering
<C+>Responding
<Q>You are answering calls for a person who is presently not at their desk, which stage of listening
would be critical?
<C>Attending
<C+>Receiving
<C>Understanding
<C>Evaluating
<Q>Which stage of listening skills would you have just completed if you are about to give feedback?
<C+>Evaluating
<C>Understanding
<C>Remembering
<C>Responding
<Q>Which stage of listening skills would you be in if you are giving feedback?
<C>Evaluating
<C>Understanding
<C>Remembering
<C+>Responding
<C+>deduce
<C>reduce
<C>deduct
<C>leave
<C+>Cultural
<C>Physical
<C>Mental
<C>Biological
<C>voluntary, conscious
<C>conscious, voluntary
<C+>voluntary, unconscious
<C>automatic, unconscious
<C+>Excessive gestures
<C>Appropriate gestures
<C>Proper intonation
<C>Reception of sound
<C>Attaching a meaning to it
<C+>Assuming a context
<C>Suspending Judgment
<C>Media, preoccupation
<C>Media, assumptions
<C>Noise, assumptions
<C>feedback
<C>positive mirroring
<C+>paraphrasing
<C>reflecting
<C>Dialogue
<C>Monologue
<C+>Lengthy speech
<C>Musicals
<Q>Communication while listening begins with which one of the stages of the listening cycle?
<C>Remembering
<C+>Understanding
<C>Receiving
<C>Responding
<C>agreement
<C>disagreement
<C+>clarify
<C>argue
<C>paraphrase
<C>restate
<Q>Try ________the focus away from the topic by asking irrelevant questions.
<C>to shift
<C+>not to shift
<C>to deflect
<C>to redirect
<Q>What should one ideally do to demonstrate one’s understanding of what was heard?
<C>Positive mirroring
<C+>Paraphrase
<C>Elaborate
<C>Document
<Q> What would happen if you paraphrase your understanding to the author?
<Q>It is important to be crisp and concise especially when you are ________.
<C>Paraphrase
<C+>Summarizing
<C>Attending
<C>Suspending judgment
<C> Semantics
<C> Past experiences
<Q> Whether a person is the speaker or the listener he must make sure that the _________ and
________ are clearly conveyed and understood.
<C+> Message and Intent
<C> Context and Structure
<C> Context and Medium
<Q> Watching the live telecast of the Presidential address on TV is a form of __________
<C> Non Verbal communication
<Q> During presentations, which of the following body language indicators depict lack of
confidence?
<C> movement on stage
<Q> Kirti, a team manager at ICX Technologies Ltd, is responsible for the successful completion
of an important project. During an internal audit, Kirti realizes that the team is not progressing
well. When enquired about the project’s status by the Delivery manager, Kirti chooses not to
share this information because she’s afraid of the consequences. Consider the following
statements with respect to Kirti.
a. Kirti’s fear acts as a filter
b. Kirti’s fear acts as a barrier
c. The Vice President’s nature acts as a filter
d. The Vice President’s nature acts as a barrier
What do you think is preventing Kirti from communicating the project’s status to the Delivery
manager?
<C+> a & c
<C> b & d
<C> a & d
<C> b & c
<Q> Nick intends to be a good orator. He has been asked to work on his ‘articulation skills’ by
his friends. Considering this scenario, should Nick work on his body language?
<C+> Yes
<C> No
<Q> Besides being a good speaker, which of the following skills does one require to be a good
communicator?
<C> Confidence
<C> Articulation
<C+> Listening
<C> Conviction
<Q> Which of these is NOT a barrier for communication?
<C> Assumptions
<C> Prejudice
<C> Listening
<C> Articulation
<C> Tolerance
<C+> Personality
<Q> You are presenting a business idea to your colleagues. Which of the following will you
choose to do during the presentation?
<C> Make sure that they ask questions only when you allow them to
<C> Assume that they are interpreting the idea exactly the way you are describing it
<C+> Create a non-judgmental and free environment
<C> All of the above
<C+> Conviction
<Q> Rohit’s manager had recently used harsh words to make him understand a very crucial
point. However, Rohit assumed that his manager did not have a liking for him. So he decided to
quit the company. Considering this scenario, choose the correct statement.
<C> Rohit’s manager is being too hard on him.
<C> Rohit’s behavior is very immature to think about quitting.
<C+> Rohit was hearing only what he wanted to hear.
<C> Rohit should have confronted his manager before quitting.
<C> Brevity
<C> Involving the listener
<Q> You and your teammate are discussing your project’s progress. Choose the correct
statement from the following.
<C> Your filter(s) may act as a barrier for your teammate.
<C> Your teammate’s filter(s) may act as a barrier for you.
<C> Time is a barrier for both of you.
<C+> All of the above
<C>Expressions
<Q>You are travelling on a train and you get a call from your colleague at work. You answer the
phone call, but due to some technical issues, the communication is getting clogged up. What
kind of disturbance is hindering communication in this scenario?
<C+>A technological barrier
<C>A psychological barrier
<C>Language barrier
<Q> Kareena wanted to share her idea with her team. She chose to do this with the help of a
presentation. She prepared well for the presentation and delivered her ideas in a very neat
manner. However, her audience was evidently bored and the presentation went rather useless.
Why do you think this happened?
<C> Kareena’s attire was unprofessional
<C> Kareena spoke a lot
<C+> Kareena did not interact and elicit many responses
<C> Kareena chose the wrong medium for sharing her idea
<Q> While articulating, identifying all the points and prioritizing them is called:
<C> Context Setting
<Q> Nitin has a lot of brilliant ideas which he expresses with the help of elaborate speeches.
However, he tends to frame long sentences which become difficult for listeners to understand.
Considering this situation, choose the correct option from the following.
<C> Nitin doesn’t pay regard to conviction while speaking
<C+> Nitin doesn’t pay regard to brevity while speaking
<C> Nitin doesn’t pay regard to accuracy while speaking
<C> Nitin doesn’t pay regard to credibility while speaking
<C>Formal communication
<C>Telephonic communication
<Q> ‘Dealing with feelings’ is one of the six pillars of articulation. It only refers to being sensitive
to the listener’s feelings.
<C> True
<C+> False
<Q> Which of the following is NOT a must for enhancing your communication skills?
<C> Structuring your thoughts
<C+> Storyboarding
<Q> For effective communication, audience should give constant ________ to the speaker.
<C> Head nod
<C+> Feedback
<C> Criticism
<C> Comment
<Q> Bhavna is not very competent when it comes to speaking and understanding English. Alex,
her German client is trying to converse with her so that she can start working on Alex’s project.
Choose the correct statement(s) from the following with respect to the given scenario.
a. Bhavna’s incompetency with English is a barrier for Alex
b. Bhavna’s incompetency with English is a filter for herself
c. Bhavna’s incompetency with English is a filter for Alex
d. Bhavna’s incompetency with English is a barrier for herself
<C> a & d
<C> b & c
<C> a
<C+> a & b
<Q> What stems from belief in yourself and is perceived through the way you speak, your voice
and your expression?
<C> Clarity
<C> Brevity
<C> Enthusiasm
<C+> Conviction
<Q> You are listening to your project manager speak about an upcoming project. You could not
understand a very crucial point that he was making. What would you do in this case?
<C+> Ask your project manager to explain once again
<C> Ask your colleagues to explain this issue to you later
<C> Visit to your project manager later and ask for the required clarification
<C> Drop a mail to your project manager with the team members in ‘Cc’ asking for the required
clarification
<Q> Speakers usually experience difficulty in ensuring that the message is:
<Q> When you are preparing for a meeting with your client, which of the following should you
do to make sure that you articulate your ideas properly?
<C+> Identify the points that you have to speak on and prioritize them
<C> Work on your vocabulary so you can express yourself better
<C> Prepare for questions your client might ask
<C> Prepare a document and share it with the client for easy understanding
<Q> Which of the following is NOT one among the six pillars of Articulation?
<C> Context Setting
<C> Involving the listener
<C> Dealing with feelings
<Q> Joey began his speech by introducing himself but failed to introduce the topic to the
audience. As Joey was an experienced speaker, he had structured his content quite well, and
made numerous attempts to interact with the audience, but the reactions from his audience
made him very nervous. Consequently, Joey ended his speech abruptly.
Which among the following pillars of articulation did Joey NOT instill in his speech?
<C>Involve the listener
<C+>Context setting
<C>Deal with the audience’s feelings
<Q>Sam intends to go on a holiday and decides to seek his manager’s approval for leave. Since
his manager is on a business trip, Sam decides to drop a text message to him; informing about
his plan to go on a vacation. Sam’s manager wasn’t impressed at Sam’s action, as he deemed it
to be unprofessional. What was the right medium for Sam to communicate with his manager in
this case?
<Q>Sam is an expert in coding and hence was the manager’s first choice when the awards for
the best employee were announced. He was asked to deliver a speech after receiving the
award, where he used a lot of technical jargon and the majority of the audience could not
understand his speech.
What kind of obstruction led to ineffective flow of communication?
<C>Physical barriers
<C+>Language barriers
<C>Cultural barriers
<C>Psychological barriers
<Q>From the following options, choose the one which can be most related to the term
‘Attitudinal barriers’:
<C+>Behaviors and perceptions that prevent communication from being effective
<C>Physical barriers to communication