Anmol Kapoor

Senior Executive
Result-oriented professional offering 4 years of experience with an excellent track record in driving continuous quality
improvement, Process Improvement, Quality Assurance and Audits, Client Relationship Management, SLAs & excellent
customer care services.

Education Contact

Under Bachelor of Commerce

Graduate (Mata Gujari College) Address
2012 - 2015 University of RDVV, Jabalpur.
Pune, India, 411033
Post Master of Business Administration (HR/Finance) Phone
Graduate (Gyan Ganga Institute) 968 540 8207
2015 - 2017 University of RDVV, Jabalpur. E-mail
anmol297000@gmail.com

Jan 2020 - Senior Executive

Current Infosys Limited, Pune, Maharashtra.

 Providing training to new employees.

 Quality audits of Chat and Email.
 Created reports for operational leads.
 Created weekly and monthly reports with action plans.
 Prepared reports of Daily productivity, AHT and CSAT.
 Works on reports of Operation, Training, Quality and other
support functions.

Nov 2017- Executive

Dec 2020 Infosys Limited, Pune, Maharashtra

 Handled Chats and Emails for UK based clients.

 Complaints management and resolution within the given time
frame.
 Provided support to New Recruits by providing them relevant
support and skills required in their learning curved period.
 Had also provided ideas for the process improvement which
has been implemented across the path.
 Worked on the attendance & leave trackers for the
management.
 Provided high- level receivable performance and forecasted
reporting to management.
 Good analytical and planning skills
 Good Accuracy and attention to details
 Excellent problem Analysis
 Team Management
 Customer Service/ Client Management
 Reporting
 MS Excel
 Data Analysis & Management
 Training

Accomplishments

 I-Star (2019), I-Star (2020) and I-Star (2021).

 Recognized with Awards and Appreciation for every quarter since 2018 for being the best performer.