Role Title

Job Family Engagement and Participation Officer

Competency Level Principal Officer
Pay Range / Scale PO2
Purpose

To empower residents using social care services to express their views, through development
of the consultation and engagement process across the council.

To provide policy advice and support to ensure that the Council includes and responds to the
voice of residents using social care services and their families/carers and that they have an
influence on the way services are designed and delivered for them and their families.

Generic Accountabilities End Result/Outcomes

To develop, update and implement the Ensure adherence to appropriate standards, targets
Council’s Voice and Influence - Adult and best practice
Social Care

To actively engage residents using
social care services through existing
and new mechanisms
To proactively manage and measure
the impact residents using social care
services have on the improvements of
service delivery and council decisions
Ensure residents using social care services of all
backgrounds, resident in the borough are able to
participate in discussions with council members and
officers
Services have genuinely involved residents using
social care services in design and delivery
improvements

To provide guidance and support to all Ensure council members and officers are
key corporate and directorate appropriately supported to engage with residents
engagement exercises, including to using social care services to access information.
senior managers and Councillors

To promote the contributions of Raise the profile of the importance of residents using
residents using social care services social care services voice and influence and impact
across the council and nationally and on improving services.
with external partners/bodies

Job Specific Accountabilities:

To develop, implement and project
manage the residents using social
care services participation programme
of activities, identifying opportunities
for on-going improvement
To work flexibly across the council to
inform and co-ordinate residents using
social care services participation,
engagement
Ensure residents using social care services voice and
influence is considered with any new and existing
council priorities and directorate policy development
Contribute to the Council’s priorities demonstrating
and measuring the cohesive impact of residents
using social care services engagement and
participation programme

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To prepare briefings and reports on
key developments in the residents
using social care services engagement
and participation programme
To actively seek opportunities to
promote the residents using social
care services participation and
engagement programme
To establish and co-ordinate the
Council’s relationship with strategic
external partnerships with local,
regional and national residents using
social care services voice & influence
organisations
To effectively monitor and evaluate the
overall performance of the residents
using social care services engagement
strategy and action plan, actively
reviewing feedback and implementing
positive change
To coordinate promotional materials
and communication, including social
media of any residents using social
care services engagement activities
To maintain up-to-date knowledge and
understanding of relevant national
policy, developments and best
practice.
Provide advice and support to managers on all
aspects of residents using social care services
consultation and participation
Develop innovative and creative concepts and
solutions, effecting positive change, best practice and
value for money
Identify external funding opportunities and secure
partnership funding and income to develop
participation and engagement
Contribute to joint and shared work-streams with the
councils partners such as health, the voluntary sector
and providers
develop and maintain a database of participants and
partnership organisations
ensure the residents using social care services
engagement and participation programme is
representative of the borough’s demography
Work closely with the communications team to
develop an engagement and communications plan
take active steps to keep abreast of current issues
and best practice within their field of operation

To monitor the residents using social collect and analyse data providing intelligence on the
care services engagement and national, regional and local residents using social
participation project budget, providing care services engagement and participation agenda
appropriate budget management
documentation
To regularly engage in face to face To work safely, role modelling good behaviours to
residents using social care services residents using social care services
voice & influence work including
evenings and weekends
To represent the Council at external be an effective, highly motivated and positive member
fora, meetings and conferences, as of the team
required
Nature of Contacts

Working with residents using social care services as well as senior council staff and council
member leads. This role also connects with senior key figures across other organisations such

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as police and health chiefs.

Develop sensitivity, persuasiveness, and negotiation and assertiveness skills to communicate

with diverse audiences in emotive circumstances. Deal with people at all levels confidently,
sensitively and diplomatically.

Provide specialist advice, guidance and support on issues within area of responsibility; develop
and maintain joint working and promote the Council position.

Consult with stakeholders to identify requirements. Communicate changes in policy and

working practice to contacts.

Procedural Context
Work within a policy framework and regulatory guidelines, applying knowledge of systems,
procedures and best practice. Work to broad managerial direction, within a policy framework
and regulatory guidelines, to ensure performance standards are met within a framework of
policy and legislation.

Plans own time and co-ordinates the work of others. Plan, organise and deliver interventions
and actions. Responsible for professional advice, assessments or referrals.
Exercise professional judgement in assessing stakeholder requirements, potential risk and
quality assurance of service. Monitor and evaluate performance / service delivery, ensuring all
parties are informed of progress / issues as required.

Provide support to customers, colleagues and other stakeholders through applying knowledge
of systems, procedures and best practice.
Responsible for meeting performance standards within a policy framework and regulatory
guidelines. Accountable for proper use and security of information, resources, equipment
and/or facilities within area of responsibility.

Use initiative to deal with complex issues and respond appropriately in an unpredictable work
environment. May involve isolated working outside core hours.
Occasionally the post will be expected to work from other locations

Reports to Voice & Influence Manager

Key Facts and Figures

Resourcing
Budget Responsibilities: TBC

Supervisory Responsibilities: None

Knowledge, Skills and Experience

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  Experience of safeguarding and safe practice
 Experience of preparing and writing reports.
 Experience of collating, displaying and analysing data
 Experience of inter-agency and partnership working
 Experience of developing and analysing questionnaires
 Experience of working with citizens / residents using social care services in a
participative and empowering way
 Experience and skills in facilitating groups
 Experience of delivering projects within communities.
 Effective inter-personal skills
 Understanding of working with diverse communities.
 Good team worker
 Good level of communication skills with both professionals and the public
through a range of media.
 Ability to develop good working relationships with colleagues from different
agencies/organisations.
 Good organisational skills, particularly in relation to events and activities.
 Extra hours working to meet deadlines
 Ability to listen to, and enthuse residents using social care services
 Be available for meetings on evenings or at weekend as required.
Indicative Qualifications
 Educated to NVQ Level 3 / 4 or equivalent in a field relevant to the post
 Able to demonstrate a good working knowledge of standard "desk top" systems
 Knowledge and understanding of the partnerships
 Demonstrable knowledge and understanding of participation and engagement,
including residents using social care services.

The above profile is intended to describe the general nature and level of work performed by employees in this
role. It is not intended to be a detailed list of all duties and responsibilities which may be required. This role
profile will be supplemented and further defined by annual objectives, which will be developed in conjunction
with the post holder. It will be subject to regular review and the Council reserves the right to amend or add to
the accountabilities listed

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