TAMMY KRESSER

10561 South 3210 West * South Jordan, UT 84095

* 801-446-3714
PROPERTY MANAGEMENT
Account Management * Tenant Relations * Business Administration
Highly accomplished professional with 10+ years' experience in asset management
for commercial properties. Proven track record of performance maximizing net inc
ome while minimizing risks. Serve as skilled representative and administrative l
eader for building owners in transactions, including leasing, sales, rental oper
ations legal, insurance, and marketing / business development efforts. Strong su
ccesses in problem resolution, overseeing property maintenance and repairs.
CORE COMPETENCIES
* Multi-Site Management
* Business Planning
* Rent / Fee Collection
* Contract Negotiations
* Facilities Maintenance
* Company Liaison
* Budget Planning
* Lease Administration
* Quality Assurance
PROFESSIONAL EXPERIENCE
NAI COMMERCIAL MANAGEMENT, Salt Lake City, UT 2008 - 2009
Property Manager
In charge of broad range of services for premier commercial real estate brokerag
e in Utah. Direct all integrated functions involving tenant relations, construct
ion management, contracted services specifications, environmental issues, and se
curity. Ensure enhanced management of real estate assets through operations and
financial analysis, planning, and attention on day-to-day administrative details
with focus on streamlining and improving processes. Maximize value of investmen
t, maintain curb appeal, and optimize conditions for full occupancy levels.
* Co-manage 28 properties from retail, office, and industrial sectors.
* Transformed underperforming property list, fully resolving 20% delinquency ra
te resulting from past CAM expenses from improper calculations; restored operati
ons to full productivity.
STILLWATER APARTMENT HOMES MILESTONE MANAGEMENT- Salt Lake City, UT 2005 - 2007
Community Director
Managed office administration handling policy and procedure for accounts receiva
ble collections, CAM charges, and real estate taxes for 456 units. Compiled and
distributed lease expiration and weekly traffic-activity reports to management c
ompany. Coded and approved accounts payable invoices in collaboration with accou
nting department. Generated A/R monthly reports, financial information, and prop
erty updates. Responsible for rent invoice schedules, lease administration, and
negotiating purchase orders with vendors.
* Reversed trend of underperforming rental units; initiated strategies to achie
ve 95% occupancy and 95% leased units.
MILLCREEK BY ENCORE SENIOR LIVING - Salt Lake City, UT 2003 - 2005
Marketing Director
Spearheaded marketing and sales program that increased exposure of 76 units. to
targeted demographic. Positioned assets in market place to build interest in pro
perty and brand company as desirable provider of quality senior housing.
* Implemented strategies to address lackluster senior housing activity in face
of sharp competition; produced a significant 15% increase in occupancy over 4 mo
nth time frame.
* Managed 92% occupancy rate through strong management, competitive analysis, a
nd study of market trends and renter cycles.
BRE PROPERTIES - Salt Lake City, UT 1999 -2002
Community Property Manager
Managed 492 units, including coordinating financial and marketing strategies foc
used on improving profits and occupancy. Maintain profit and loss records, taxes
, collections, grounds keeping and maintenance contracts. Maintained budgets, hi
red subcontractors and, responded to client needs.
* Efforts produced 98% percent occupancy rate from effective marketing and impr
oved staff training
* Received 4-100% shopping reports; team received rating of 95% and above.
* Presented with 2000 Helping Hand Award for outstanding support to 5 other pro
perties in SLC market.
PINNACLE REALTY MANAGEMENT - Salt Lake City, UT 1996 - 1999
Regional Training Director
Spearheaded professional development and training for site employees assigned to
80 properties and more than 13,500 units. Supported all phases of property mana
gement, from initial transition to takeover. Evaluated staff and performed audit
s on quality delivery customer service.
* Helped maintain business viability of company generating $5M per year.
EDUCATION AND CREDENTIALS
Coursework in Accounting / Business Management
University of Utah - City, UT
Candidate, Certified Property Manager (2010)
Certified Associate in Risk Management and ARM Certification
Certified Apartment Manager
Director Member of Apartment Association of Utah
Affiliations
Legislative Committees for Apartment Association of Utah
Institutes of Real Estate Management Educational Committee
CAM Instructor
Licensed Real Estate Agent
AMSI, Rent Roll, Yardi, CYMA, Word, WordPerfect, Excel, PowerPoint Quicken