Professional Documents
Culture Documents
PROJECT REPORT ON
“STUDY ON CUSTOMERS PERCEPTION
TOWORDS INSURANCE AND EXIDE LIFE
INSURANCE IN ODISHA”
Submitted to
[1]
CONTENT
Chapter Title Page
Background of the 10
study
1 Objective of the study 11
12
Scope of the Study
13-14
Methodology used
5 Findings 44
6 Suggestion 45
Conclusion 46
7 Bibliography 47
Questionnaire 48-49
[2]
DECLARATION
Regd.no – 1506286022
[3]
PROJECT GUIDE CERTIFICATE
[4]
CERTIFICATION OF INTERNAL GUIDE
Signature
Mr Dibyajyoti Mohapatra
(Asst. Professor Marketing Management)
[5]
CONTENT
Chapter Title Page
Background of the 10
study
1 Objective of the study 11
12
Scope of the Study
13-14
Methodology used
5 Findings 44
6 Suggestion 45
Conclusion 46
7 Bibliography 47
Questionnaire 48-49
[6]
CHAPTER 1
Introduction
Objective of the study
Scope of the study
Research Methodology
[7]
INTRODUCTION
[8]
OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVES
SECONDARY OBJECTIVES
[9]
SCOPE OF THE STUDY
This study has a wider scope among the insurance sector. The study
which focuses on various aspects such as competitive position of Exide
life, strengths and weaknesses of insurance covers, customer’s
perception, etc also holds good for other companies in the life and non-
life insurance segment.
The outcome of the study, which are based on the above aspects
can be utilized by the marketing department of both life and non-life
insurance companies.
The result of this research would help the company to have a better
understanding about the consumer’s perception towards life
insurance.
[10]
RESEARCH METHODOLOGY
SAMPLE DESIGN
SAMPLE SIZE
[11]
SAMPLING TECHNIQUE:
The task of data collection begins after a research problem has been
defined. In this study data was collected through both primary and
secondary data source.
A. PRIMARY DATA:
[12]
CHAPTER: 2
Company Profile
[13]
COMPANY PROFILE
The company started out as ING VYSYA life insurance Company limited. It was
originally joint venture between Exide industries limited and IngVysya bank. Later on ING
withdrew from venture and sold its 26% stake to Exide which led to the creation of Life
Insurance Company.
[14]
Exide Life Insurance, one of the leading life insurance companies in South India, is now
growing its franchise in other parts of the country. The company is focused on providing
long term protection and savings solutions and has a strong traditional product portfolio
with a consistent bonus track record .Exide Life Insurance has the ISO 9001:2008 quality
certification for all Customer Service processes .
Types of product
Exide Life insurance term plans
Exide life endowment plans
Exide life saving and investment plans
Exide life insurance pension plans
Exide life child plans
Exide life accidental insurance plans
DYNAMIC:
RESPONSIVE:
FORESIGHTED:
[15]
ABOUT EXIDE INDUSTRIES LIMITED
Exide is India’s largest manufacturer of electric storage batteries and its biggest
power‐storage solutions provider with a market capitalization of over INR 11,600 corer
.Since its introduction in India more than a hundred years ago, Exide remains the
foremost and the most trusted battery brand in India. The century old brand equity is
backed by a robust nation‐wide network of 16000 plus dealers. As on 31st March 2016
With 7 world‐class battery manufacturing factories across India, the range of products
offered by the company covers everything from the smallest batteries required in
motorcycles to the giant batteries powering submarines. After all, India moves on Exide.
[16]
SWOT ANALYSIS OF EXIDE LIFE INSURANCE COMPANY
Strength, Weakness, Opportunity and Threats of Exide Life Insurance Company
limited as follows:
STRENGTH:
WEAKNESS:
OPPORTUNITY:
THEREATS:
[17]
MAJOR COMPITATORS OF EXIDE LIFE INSURANCE
ICICI prudential
Bajaj Allianz
Kotak Mahindra bank
SBI life insurance
HDFC standard
Birla sun life
Tata Aij
Birla sun life
[18]
CHAPTER 3
Study On Insurance
[19]
STUDY ON INSURANCE
OVERVIEW OF CURRENT INSURANCE INDUSTRY
1. WHAT IS INSURANCE?
Insurance companies are risk bearers. They underwrite the risk in return for an
insurance premium. the function of insurance is to provide protection, prevent losses,
capital formation etc. hence insurance can be defined as a tool in which a sum of
money as a premium is paid by the insured in consideration of the insurer’s bearing the
risk of paying a large sum .it may also be defined as a contract wherein one party
(insurer) agrees to pay the other party (insured) or his beneficiary, a certain sum upon a
given contingency against which insurance is required.
[20]
2. NATURE OF INSURANCE
a) Risk sharing and risk transfer: Insurance is used to share the financial losses that
might occur to an individual or his family on the happening of specified events. The loss
arising from such events are shared by all the insured in the form of premium.
b) Risk assessment in advance: Insurance companies are risk bearers. They assess the
risk before insuring to charge the amount of premium.
3. TYPES OF INSURANCE
Insurance is broadly divided in two segments, based on the nature of insurance, those
are:
1. Life Insurance:
Insurance that pays out a sum of money either on the death of the insured person or
after a set period.
2. Non-Life Insurance or General insurance:
[21]
4. HISTORY OF INSURANCE GLOBAL
For now we know the meaning of insurance, different types of insurance. Now let
us know the history and reasons for and behind different types of insurance.
Insurance has existed for thousands of years. The first ever type of insurance was
Property Insurance. It became popular about 3000 BC in China. It all started when
Chinese merchants, as well as their investors, wanted to ensure that they would see a
profit from their goods that they shipped overseas. In the event that a ship was lost at
sea, an insuring partner would reimburse the owners of the ship and goods. To pay for
the loss the merchant would be sold into slavery to the insurer until the debt was repaid.
This was so because, a merchant could not afford to pay for the lost goods or even to buy
a ship unless someone invested.
Property insurance was also seen in Babylon as well. In Babylon, merchants and
investors entered into a contract, in which the supplier of money for a trade agreed to
cancel the loan if the trader was robbed of his goods. The trader who borrowed the
money paid an extra amount for this protection in addition to the usual interest. As for
the lender, collecting these premiums from many traders made it possible for him to
absorb the losses of the few. Later this contract was extended to include provisions for a
family's home and even the death of the insured, where life insurance came into
existence. Slowly this concept started to spread across other places like Greek, Roman.
Since ancient times, communities have pooled some of their resources to help
individuals who suffer loss. Like, about 3500 years ago, Moses instructed the nation of
Israel to contribute a portion of their produce periodically for "the alien resident and the
fatherless boy and the widow."
[22]
Later the origin of credit insurance, which was included in the Code of
Hammurabi, a collection of Babylonian laws said to predate the Law of Moses .Credit
insurance means, in ancient times the ship owners obtained loans from investors to
finance their trading expeditions. In case, if a ship was lost, the owners were not
responsible to pay back the loans to the investors. The risk to the lenders was covered by
the interest paid by numerous ship owners, since many ships returned safely.
By the middle of the 14th century, marine insurance was one of the most popular
types of insurance among nations of Europe. Things changed dramatically in the 17th
century in Europe. In 1666, the Great Fire of London bought the need for fire insurance
.The Great Fire of London burned for four days and nights. It destroyed 436 acres, 13,200
houses, 89 churches (including Saint Paul's Cathedral), the Custom House, the Royal
Exchange and dozens of other public buildings. Only six people were victims in the
flames, but hundreds died from shock and exposure.
The concept of insurance developed at a fast pace with the growth of British
commerce in the 17th and 18th century. The first stock companies to engage in insurance
were chartered in England in the year 1720.
In 1735, the first insurance company in the American colonies was founded at
Charleston. Later in the year 1787, fire insurance corporations were formed in New York.
Then later in the year 1759, the life insurance corporation was started in Philadelphia,
America.
The New York fire which occurred in the year 1835 was the main reason to draw
attention to create reserves to meet unexpected losses. In the year 1837, Massachusetts
was the first state to require companies by law to maintain such reserves. After 1840, life
insurance entered a boom period.
Until the 1950s, most insurance companies in the United States were restricted to
provide only one type of insurance, but then legislation was passed to permit fire and
casualty companies to underwrite several classes of insurance. Many firms have since
expanded and also were responsible for many mergers.
[23]
From this brief accounting of history we can see how insurance came into
existence. Fortunately for us we no longer have to sell ourselves into slavery if our car is
stolen nor we have to be scared of losses due to absence of reserves. However we can be
confident that we will be compensated for our loss. Without people wanting to secure
their investments and great tragedies throughout history we may not have insurance as
we know it today resulting in peace of mind.
The first general insurance company, Triton Insurance Company Ltd., was
established in 1850. It was owned and operated by the British. The first general insurance
company was the Indian Mercantile Insurance Company Limited set up in Bombay in
1907.By 1938; the insurance market in India had nearly 176 companies (both life and
non-life).
After the independence, the industry went to the other extreme. It became a
state-owned monopoly. The industry started to witness a problem like fraud. Hence
many regulations were put in place to reduce and control the problems in the industry.
[24]
After which Insurance was nationalized. In 1956, the then finance minister S. D.
Deshmukh announced nationalization of the life insurance business and then the general
insurance business was nationalized in 1972. Only in 1999 private insurance companies
have been allowed back into the business of insurance with a maximum of 26% of foreign
holding.
[25]
6. INDIAN SCENARIO.
INDIAN
INSURANCE INDUSTRY
INSURANCE INSURANCE
If we look at the GDP of the Indian economy very closely over the years, we can
easily come to know the changing structure of the economy. We can also come to know
the changing contribution of the various sectors like agriculture, manufacturing and the
service sector. In the financial year 1993-94, agricultural sector contributed to 31%,
manufacturing accounted to 26.3% and the service sector contributed to 42.7% of the
total GDP of the country.
[26]
Thus over the years as India became an emerging economy in 2003-04
manufacturing sector contributed for 21.7 %, manufacturing contributed for 26.8
whereas service sector contributed for 51.4% of the total GDP.
There has been 7.5% growth in the total GDP of the country and is estimated to grow at
8.0% in 2006-07. The Indian economy has shown signs of strong performance despite a
rise in oil prices, high inflation rate and abnormal rains in many parts of the country. The
overall growth of the Indian economy has been equally supported by all the three sectors
of the economy, i.e. the agriculture, manufacturing and the service sector. Insurance,
together with the banking sector, contributes to about 7.3 % of the total GDP of India,
and the gross premium collected contributes to about 2% of the total GDP of the country.
The insurance sector in India has completed a full circle from being an open
competitive market to nationalization and back to a liberalized market again. Tracing the
developments in the Indian insurance sector reveals the 360 degree turn witnessed over
a period of almost 200 years.
Reforms in the insurance sector were initiated with the passage of the IRDA bill in
December 1999.it was set up as an independent body and it has been able to frame
globally compatible legislations.
The IRDA was set up to protect the interests of holders of insurance policies ,to
regulate ,promote and insure orderly growth of the insurance industry and for matters
connected therewith or incidental thereto. This act extends to whole of India. With the
establishment of this act, government amended Insurance act 1938, Life Insurance Act
1956 and General Insurance Act 1972.
[27]
IRDA was formed on the recommendations of Malhotra Committee. In 1999
government of India has set up Malhotra Committee to examine the structure of
insurance industry and recommend changes, under R.N Malhotra –former governor of
RBI.
ABBREVIATION: IRDA
HEAD QUARTERS: HYDRABAD
LOCATION: HYDRABAD, TELENGANA
CHAIRMAN: T.S.VIJAYAN
WEBSITE: irda.gov.in
ORGANANISATIONAL STRACTURE:
As per section-4 of IRDA act 1999, Insurance regulatory development authority
(IRDA) which was constituted by act of parliament) specifying the composition of
authority. IRDA is ten member bodies consisting of
Chairman
T.S.VIJAYAN
Five whole time member
1. R.K.Nair
2. M. Ram Prasad
3. S. Roy Choudhary
4. D.D.Singh
5.
Four part time member
1. Anupdhawan
2. S.B.Mathur
3. Prof. V.K. Gupta
4. CA. Subodh Ku. Agrawal
[28]
SIGNIFICANCEOF IRDA
The IRDA have significant role or duties on insurance industry as follows
1. Issue to the applicant a certificate registration, renew, modify, suspend or cancel such
registration.
6. Calling for information form, under taken inspection of conducting enquiries and
7. Control and regulation of the rates, advantages terms and conditions that may be
regulated by the tariff advisory committee under section-64U of the insurance act 1938.
8. Specifying the form and manner in which books of account shall be maintained and
[29]
10. Regulating the maintenance of margin of solvency.
13. Specifying the percentage of premium income of the insurer to finance scheme for
14. Specifying the percentage of life insurance business and general insurance business
to be undertaken by the insurer in the rural and social sector and exercising such other
[30]
CHAPTER: 4
ANALYSIS AND INETERPRETATION
[31]
ANALYSIS AND INETERPRETATION
Market share of LIC and Private Players
Market Players Market share in
percentage
LIC 71.56
Total 100
(Table 4.1)
Interpretation:
LIC market share continued to decline in the period up to June 2007, it declined to
71.56% from 78.23% in the same period last year. On the other hand the market share of
the private players is continuously growing up; it increased to 28.44% from 21.77% in
terms of insurance premium.
28.44%
Private Players
LIC
71.56%
(Figure :4.1)
[32]
Market Share among Private players
Private players Market share in percentage
ICICI Prudential 29
Bajaj Allianz 21
SBI Life 10
HDFC Standard 9
Reliance Life 9
Kotak Mahindra 3
Old Mutual
Meta Life 3
Aviva 3
Tata AIG 3
BhartiAxa Life 1
Sahara Life 0
(Table: 4.2)
ICICI PRUDENTIAL BECOMES THE MARKET LEADER AMONG PRIVATE PLAYERS:
ICICI Prudential strengthens its position at the top of the heap by increasing its market
share by 4% in the month of Jan 2014, followed by Bajaj Allianze with 21% market share.
These two private players contribute 50% of the total insurance market among the
private players.
[33]
Sales Growth among Private players
HDFC Standard 88
Old Mutual
Aviva 60
Shriram Life 91
(Table: 4.3)
Private sector sales continued to be robust at 119% year to year, up from 118% Year to
year last month. The month also saw LIC make up some lost ground by growing faster
than the system at 133% year to year. Among growth rates.
[34]
Various investment alternatives available to consumers
Let us see what are the various investment alternatives that are available to the
people and among that which are the most preferred one. Now, from the data collected
from the 100 respondents which were surveyed through the questionnaire, the following
representation can be made.
Insurance 6.46 2
Equity/Shares 3.84 7
(Table: 4.4)
From the above table it can be seen that ranks for theses investment alternatives
where analysed by weighted average method. From this analyse we found Bank
Deposits is the most preferred investment alternative among the people with the
average of 6.75, secondly Insurance with the average of 6.46, followed by other
investment alternatives like Post Office (5.57), Gold and Silver (5.33), Real Estate
(5.07), Mutual Fund (4.83), Equity (3.84), PPF (3.78) and least preferred alternative is
[35]
that Bond and Debenture (1.74).we understood from this 36nalyse that people prefer
the safe and secure investment alternatives like bank deposits, insurance, real
estates, than risky investment alternatives like bonds, equities etc. The reason that
can be attributed for the liking of people towards bank deposit is that people expect
safety for their money they deposit even though there is less appreciation on their
deposit. Secondly insurance, may be because that insurance provides both life cover
as well as security to the holder of the policy and also to the family members of the
insurance holders. Now a days insurance is also providing option to invest in the
markets through plans like ULIP, which gives the holder both the life cover as well as
an opportunity to earn income at the market rate. Then recently real estate is the
major investment alternative among the people particularly among Erode, this is
mainly due to the increase in land value and also good long term investment
preference. Gold and silver also good investment alternative among people due to
the frequent appreciation in the values of gold, next is that mutual fund which is also
the preferable investment alternative due to low risk on their investment, and other
alternatives which are not much preferred were equities, bonds etc. mainly due to
[36]
Various investment alternatives available to consumers
Insurance
7 6.75
6.46
Post office
6 5.575.33
5.074.83 Gold & Silver
5
Total scores
3 Mutual fund
2 1.74
Equity/Shares
1
Public Provident
0 Fund(PPF)
Investment Alternatives Bond &
Debentures
(Figure: 4.2)
Now, let us turn our attention towards the respondent who were covered under this
study. These respondents can be categorized on the basis of certain important criteria
like age group, annual income, life insurance policy holders and awareness of Exide Life
[37]
Age Group
Below 30 Years 50 50
31-40 Years 32 32
41-50 Years 16 16
51-60 Years 2 2
Above 60 Years 0 0
(Table: 4.5)
From this table we can see that 50% of the respondent belonged to the age group of
below 30 years, followed by 32% who belonged to the age group between 31-40 years,
then 16% of respondents belong to 41-50 years and only 2% from the respondents
belong to 51-60 years but there is no respondent from the age group above 60.
Age Group
50
50
45
40
Respondents
35 32
30
25
20 16
15
10
5 2 0
0
Below 31-40 41-50 51-60 Above
30 Yrs Yrs Yrs Yrs 60 Yrs
Age Group
(Figure: 4.3)
[38]
Annual Income Level
Below 1 Lakh 33 33
1.01-3 Lakh 60 60
3.01-5 Lakh 4 4
Above 5 Lakh 3 3
(Table: 4.6)
From the above table we can see that 33% of the respondents belonged to a group which
has an annual income of below 1 lakh, followed by highly 60% who belonged to the group
of annual income between 1-3 lakh, then 4% who have an annual income between 3-5
lakh and 3% of respondent who have an annual income above 5 lakh.
60
60
50
Respondents
40
33
30
20
10 4 3
0
Below 1 1.01-3 3.01-5 Above 5
Lakh Lakh Lakh Lakh
Annual income
(Figure: 4.4)
[39]
Hold Life Insurance Policy
Hold life insurance No of Percentage
policy Respondent
Yes 76 76
No 24 24
(Table: 4.7)
[40]
CHAPTRER: 5
Findings
Suggestions
[41]
FINDINGS
The findings that can be drawn from the survey conducted by us can be
c) It was found that nearly 50% of the respondents usually save less than
insurance.
[42]
SUGGESTIONS
[43]
3.5CONCLUSION
safeguard against uncertain events that may occur in the future. Over the
last 5 to 6 years, the Exide Life insurance company have tripled investors’
money than the other competent; this progress leads to increase the
company image and makes a way to lead the total insurance market.
Thus the study also comprise company image is the highly important
mainly because people expect safety and secure for their money which they
invest, followed by the factor Premium which we pay to the insurer and then
[44]
3.6 BIBLIOGRAPHY
Books & Magazines
Websites
http://www.google.co.in
http://www.wikipedia.org
http://www.irda.gov.in
http://www.scribd.com
http://www.slideshare.net
[45]
3.7 APPENDIX
Dear respondent,
This questionnaire is aimed at understanding your perception about life insurance .Your
response will be strict confidentiality and it will be used only for academic purpose. Thank you for
spending your valuable time to fill this questionnaire.
Contact No:
E-mail Id:
2. Age Group:
Below 30 31-40 41-50 51-60
Above 60
3. Educational Qualification:
Under Graduate Post Graduate Diploma
Others (Specify)………….
4. Occupation:
Student Employed Self-Employed
Others (Specify)………….
Above 5 Lakh
[46]
Less Than 15% 15-20% 20-25%
10. Among the following Life Insurance Companies in which company you will be Willing to
take a life insurance?
11. What is the view on life insurance policy offered by private insurance player?
[47]