Laksamana College of Business: Student Handbook

LAKSAMANA COLLEGE OF BUSINESS
STUDENT HANDBOOK
Updated: March 2023

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STUDENT HANDBOOK INDEX
A Introduction Page 4
Welcome message
Vision statement
Mission statement
B Campus map Page 5

Map of building
Floor and room list
C Academic staff queries and support Page 7
D Administrative staff queries and support Page 9
Who’s who, and what do they do?
E IT Resources Page 12
ICT Resources, Wireless provision, IT labs locations and facilities, Multimedia facilities,
Printing
Student portal:
Access
• Laksamana College of Business
Student guide to use
• Awarding University
Link to Partnerships’ Moodle
IT support
F Library resources Page13
Learning resources
Library resources
G Student registration / enrolment Page14
Laksamana College of Business

Awarding University ‘registration’
Student Identification Numbers and cards:
• Laksamana College of Business
• Awarding University Student card
Updating Personal contact details
1 | Laksamana College of Business

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H Student Finance Page 16

Student Finance and Loans
How to pay fees
Instalments
I Student counselling Page 16

Academic or pastoral counselling
Student Welfare Officers
Page 17
K Safety and security
Health and safety statement
• First Aiders
• Fire Marshals
• Recording accidents on the College premises
Security
• CCTV on College Premises
Code of conduct on College Premises:
• General
Lost property:
• Taking care of your personal possessions
• Where to report lost property
• Lost and Found report
L Regulations Policies and Procedures Page 20

Student code of conduct and discipline
Misrepresentation
Attendance policy
Student complaints procedures
Student Academic Appeals Procedures
Equality and diversity
Special requirements and disability information
Harassment and bullying
M Student Accommodation Page 24
N Student Representation Page 25

Student representatives:
• Elections
• Functions
• Times of meeting
• Course Board Meetings – Student Voice

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O Programme regulations Page 26
Assessment procedures:
• What are assessments
Online module Coursework evaluation and Turnitin
Module marks and programme classifications
Unfair practice:
• Plagiarism
• Collusion
• Cheating in examinations
Mitigation policy:
• What is mitigation/ Extenuating circumstances
• When to apply
• How to apply
• What do I need to apply
Student Academic Appeals procedures
Exit on academic grounds
Publication of results
Intermediate awards

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A Introduction
1. Welcome message
Welcome to Laksamana College of Business. We are delighted that you have chosen to study with the College
and hope that you will find your time here engaging, rewarding and enjoyable.
2. Introduction and basic information

This Student Handbook contains information for all students about the College.
3 Vision Statement
The College aims to give students of all backgrounds and diverse cultures the best possible educational
opportunities and learning support, in the firm belief that education plays a key role in:-
I. Improving our knowledge and understanding of the world

II. Nurturing personal development and maturity
III. Fostering interpersonal and international relations
IV. Promoting productivity and, therefore economic growth thereby enriching society in general and individual lives
in particular.
4 Mission Statement
Our mission is to provide Higher Education opportunities within the framework of excellence on all fronts.
At Laksamana College of Business the student is placed at the heart of the educational experience, working in
partnership with highly qualified and dedicated staff who bring a wealth of experience to the classroom as well as
professionalism of the highest level.
The College is focussed on providing a friendly multicultural environment, in which students from all over the world
may benefit from the best of British education. Central to that commitment is the belief that learning is a continuous
process that does not end when student graduate from college. We support and encourage the pursuit of
intellectual and personal growth as well as the attainment of academic/professional skills and qualifications.

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B Campus Map
Campus Map
R FLOOR
(LOWER LEVEL)
Finance 2 Lounge Director of Academic
Student Council
Studies/Operations
Finance 1 Staff Staff

Room 1 Room 2
Airline
Toilet Consultation
Cabin
Room
Reception
Area Lifts Registrar Computer Lab 2

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R FLOOR (LOWER LEVEL) R FLOOR (UPPER LEVEL)
• Reception Area • Lecture Hall 7

• Consultation Room • Computer Lab 1
• Director of Academic Studies/Operations • Gents toilet
Office • Ladies toilet
• Registrar Office
• Finance Room 1
• Finance Room 2
• Staff Room 1
• Staff Room 2
• Computer Lab 2
• Student Council Office
• Airline Cabin Mock-up
• Meeting Room
• Toilets
THIRD FLOOR SECOND FLOOR
• Chief Operating Officer / Deputy • Counselling Room / Exam Unit

Principal Office • Library
• Compliance and Quality Assurance • Senior Lecturer Room 2
Officer Office • Senior Lecturer Room 3
• International Marketing Manager Office • Senior Lecturer Room 4
• Reception Area • Staff Rooms
• Lecture Hall 1 • Lecture Hall 4
• Lecture Hall 8 • Lecture Room 4
• Lecture Room 1 • Tutorial Room 1
• Lecture Room 2 • Incuvation Centre
• Lecture Room 3 • Cafeteria
• Computer Lab 3 • Gents Toilet
• Computer Lab 4 • Ladies Toilet
• Surau
• First Aid Room
• Gents toilet
• Ladies toilet

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• Dining Area • Office/Staff Room
• Drinks counter • Gents Toilet
• Lecture Room 5 • Ladies Toilet
• Preparation/Student Area • Cooking Area/Kitchen
C Academic staff queries and support
Academic Tutor
For any questions/issues or feedback on your studies the College has arranged:
[1] “Drop in” sessions where AN APPOINTMENT IS NOT REQUIRED both before lectures start and after
lectures end for the day.
[2] “Booked in” sessions where AN APPOINTMENT IS REQUIRED on the days and times with the lecturers,
and where it is advisable for the student to inform the lecturer in advance by emailing the questions to
enable the lecturer to obtain the necessary information in advance of the meeting.(Students must provide
ID & course)
Academic Tutor Field of Study Room Number

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Dr Leigh Canton Marketing Level 2, Senior

leigh@laksamanacollege.edu.bn Lecturer Room 2
Mr Peter Shannon Computing Level 2, Head of

kufaisal@laksamanacollege.edu.bn Computing Office
Mr Simon Keenan Level 3, Head of

simon@laksamanacollege.edu.bn Business Business/Hospitality
Office
Dr Paul Hirschfield Management Level 2, Staff Room

paul@laksamanacollege.edu.bn
Ms Maria McCorrister Hospitality Level 2, Staff Room

maria@laksamanacollege.edu.bn
Mr Simon Lynch Culinary Culinary School

simonlynch@laksamanacollege.edu.bn
[B] PASTORAL/PERSONAL SUPPORT

For any questions or problems related to academic or personal nature please make an appointment on any
weekday between 8.30 am – 5:30 pm using email addresses below:
Name Email
Mr Sivarajah Subramaniam siva@laksamanacollege.edu.bn
Ms Bogusia Mischke bogusia@laksamanacollege.edu.bn
Dk Hjh Siti Noorsinah Pg Hj Mohd Arif sinah@laksamanacollege.edu.bn
Ms Gloria Asaree Antwiwaa gloria@laksamanacollege.edu.bn
Mr Simon Keenan simon@laksamanacollege.edu.bn
Mr Peter Shannon peter@laksamanacollege.edu.bn
Ms Gloria (Ayoung Lee) ayoung@laksamanacollege.edu.bn
For Counselling services (Monday & Wednesday)

Name Email
Ms Siti Khairiyati binti Awg Hj Suhaimei siti@laksamanacollege.edu.bn
[C] COLLEGE ATTENDANCE / FEES

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For any questions on attendance please contact the following staff between 8.30am to 5:30pm on any weekday
Name Email
Siti Norema Sahat norema@laksamanacollege.edu.bn UFC, Year 1, Essex Degree,
BTEC Business, Hospitality and
Computing
Susan Liaw susan@laksamanacollege.edu.bn Fees
Khairunnajwa Wasilah binti najwa@laksamanacollege.edu.bn Fees

Hj Ismail
D Administration staff queries and support
WHO’S WHO AND WHAT DO THEY DO?
Ian Pirie Principal Based in UK

ian@kensingtoncoll.ac.uk
Sivarajah Subramaniam Chief Operating Officer / Deputy Principal Level 3
siva@laksamanacollege.edu.bn
Bogumila (Bogusia) Mischke Director of Academic Studies and Roof Top ‘R’
bogusia@laksamanacollege.edu.bn Operations
Dk Hjh Noorsinah Pg Hj Mohd Arif Registrar Roof Top ‘R’
sinah@laksamanacollege.edu.bn
Gloria Asaree Antwiwaa Compliance and Quality Assurance Officer Level 3
gloria@laksamanacollege.edu.bn
Simon Keenan Head of Business / Hospitality Level 3
simon@laksamanacollege.edu.bn
Peter Shannon Head of Computing Level 2
peter@laksamanacollege.edu.bn
Gloria (Ayoung Lee) International Marketing Assistant Level 3
ayoung@laksamanacollege.edu.bn
Library – Level 2, Open 8:30 am – 9:00 pm

Nazirah Ramlee
nazirah@laksamanacollege.edu.bn Learning Resources Assistant
Library, Turnitin, IT Queries,
Muhd Abdul Faiz Bin Afandy Photocopying, Past Exam Papers,
faiz@laksamanacollege.edu.bn Learning Resources Assistant Passwords for Moodle
Level 2, Open 8:30 am – 9:00 pm

To assist and support students in
achieving academic excellence and
Siti Khairiyati binti Awg Hj Suhaimei personal success
Siti@laksamanacollege.edu.bn Counseling Department
Examinations Department – Level 2, Open 8:30 am – 12:00 pm

Exam Unit
Xin Yi Liew BTEC Business & Hospitality Department Examination coordination and
xinyi@laksamanacollege.edu.bn processes ensuring compliance with
Nur Raihan Mohd Suhaimi Exam Unit the standard policies, security
nurraihan@laksamanacollege.edu.bn BTEC IT Department regulations.

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Peter Shannon
peter@laksamanacollege.edu.bn
Priscilla Gomez Exam Unit

Priscilla@laksamanacollege.edu.bn KCB, UFC and BA Year 1
Examinations Department – 3rd Floor, Open 8:30 am – 12:00 pm

Gloria Asaree Antwiwaa University of Essex Assessment BA Assessments, Mitigating, Appeals,
Administration Unfair Practice, Web-Portal Results,
Examination Queries, Invigilation
Dissertation Submission and Results
Letters,
Diploma Supplements and Certificates,
Dissertation Queries, Graduation
Queries
Admissions – Roof Top, Open 8:30 am – 5:30 pm

Attendance, Document Certification, UFC /
Dk Hajah Siti Noorsinah Binti Hj Md BA Yr 1 / KCB certificates and examination
Arif reports / transcripts, BTEC official
sinah@laksamanacollege.edu.bn Registrar certificates, Student Registrations
Reception, Letter Requests, References,
Siti Fairuz binti Hj Ahmad LCB ID Cards, Student Registrations,
Fairuz@laksamanacollege.edu.bn Administrative Assistant Document Certification, Filing
Khairunnajwa Wasilah binti Hj Ismail

Finance Officer Fees, Attendance, Student Welfare, TAP
Najwa@laksamanacollege.edu.bn
and Acceptance Letters
Susan Liaw Finance Officer
susan@laksamanacollege.edu.bn
Admissions – 3rd Floor, Open 8:30 am – 5:30 pm

April Lim Yi Min
april@laksamanacollege.edu.bn Marketing Executive
Raymeerull Yusniezam Bin Rajama

ray@laksamanacollege.edu.bn Market Analyst
Marketing, Admissions, Registration, Enrolment,
Amathur Rahman Queries, Student Welfare
amathur@laksamanacollege.edu.bn Marketing Assistant
Gloria (Ayoung Lee) International Marketing

ayoung@laksamanacollege.edu.bn Assistant
3rd Floor, Open 08:30 am – 5:30 pm

Reception, Letter Requests, References, LCB ID Cards,
Nururrajiyah binti Othman Administrative Assistant Student Registrations, Document Certification
rajiyah@laksamanacollege.edu.bn
Compliance – Roof Top, Open 09:00 – 17:30

Compliance and Quality
Gloria Asaree Antwiwaa Assurance Officer Attendance, Withdrawals, Suspension

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gloria@laksamanacollege.edu.bn
Attendance Officer
Siti Norema Hj Sahat
norema@laksamanacollege.edu.bn
Incuvation Centre, Level 2

Jay Santhanam
jay@laksamanacollege.edu.bn
Mohd Norshahid Saharudin

norshahid@laksamanacollege.edu.bn Mentor Industry Collaboration, Entrepreneurship,
Investor relations, Local & Global Internship
Norazi bin Noraini
norazi@laksamanacollege.edu.bn
IT Support
IT Support IT Maintenance and Supervision
The Culinary School

Simon Lynch Head of Culinary
simonlynch@laksamanacollege.edu.bn School/Culinary Lecturer
Alif Zulfitri Awang Haji Hassan Culinary Lecturer

alifzulfitri@laksamanacollege.edu.bn
Matthew Beswick Culinary Lecturer

matthew@laksamanacollege.edu.bn
Ferdy firmansyah Ajun Nur'ain Culinary Lecturer Culinary School Management and Operations
ferdy@laksamanacollege.edu.bn
Norhassanah Hassan Culinary Lecturer /

norhassanah@laksamanacollege.edu.b Kitchen Technician
n
Pg Abdul Kahar Pg Hj Tajuddin Culinary Lecturer

kahar@laksamanacollege.edu.bn
Student Council – Open by Appointment
Syazwani Binti Zaini (President)
Muhammad Amiirul Hamizan Haji Alimarjafri (Vice President)
Email: council@laksamanacollege.edu.bn

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E I.T Resources
ICT resources
The College provides dedicated ICT resources to meet the requirements of our BTEC/BA/KCB Diplomas courses
with computer labs on the 2nd, 3rd and ‘Rooftop’ floor (which are available to all students when it is not booked for
a scheduled class).
The entire building (including the cafeteria) has Wi-Fi connectivity to enable students to access the online
resources in the College site and support independent learning.
The College has an on-site ICT / Information Services department to assist with any problems which might arise
with our ICT provision.
Web portal
The College provides a lot of information to students, course reference materials through the web-portal. We give
access to the web-portal to all registered students and explain how to use this facility at the induction session. If
you require any further guidance on the use of the web-portal, please refer to the Learning Resources Officer
(Librarian) who will assist.
Multimedia facilities
The College actively encourages our lecturers to use a range of presentation methods in their lectures and we
have equipped each lecture room with multimedia teaching facilities.
Printing
The College provides free printing facilities to all students. The printers are available in all computer labs.

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Student Portals
Access
Laksamana College of Business/Kensington College of Business
KCB/LCB Web Portal - Moodle
This is a very useful resource for students. Students are encouraged to use the web portal for downloading and
viewing lecture notes. Coursework results for University Degree students are released on to the web portal.
Students can also get information on how to use Turnitin on the Kensington/Laksamana College of Business Web
Portal.
We give access to the web-portal to all registered students and explain how to use this facility at the induction
session. If you require any further guidance on the use of the web-portal, please refer to the Learning Resources
Officer(Librarian) who will assist.
Links to Partnerships (University of Essex) Moodles
All students who have completed registration and matriculations with the University of Essex are given a
username and password to enable them to access e-books and important information. Details and guidelines on
usage will be found on the Essex University’s Moodle.
IT Support (in charge of Moodle passwords and usernames)
For help and advice on any aspects of computing please contact the IT Service or email:
support@laksamanacollege.edu.bn
Please use e-mail for all non-urgent issues. Please quote your student ID number and state which course you
are studying with when contacting the IT services.
F Library resources
Learning Resources
Learning resources provided by LCB are reviewed by the awarding bodies. As part of our agreement with the
Essex University, for example, the College must provide a minimum level of resources required to support
students, with particular attention to library and ICT provision.

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As a student, you are given the opportunity to provide your opinions on resources and facilities by course feedback
forms, via the student council, or student representatives who attend Course Board meetings, University of Essex
meetings.
Borrowing / Renewal
• Books can only be borrowed using a current student ID card and library materials should not be taken
out of the library unless properly issued.
• A student can borrow only two books at a time for a period of 1 week.
• Library books must be returned on or before the due date.
• At the end of the loan period books borrowed must be either returned or renewed.
Overdue books
• Books must be returned by the due date or earlier if recalled by the Librarian. Failure to return a book by
the date specified will be charge $0.50 - $1.00 per day (Including Saturday and Sunday)
Loss and Damage of library materials
• If the book is lost or damaged by the students or if the pages are missing from the book, The value of
the book shall have to be paid at the current price. If the book is rare or out of print & the cost of the
book is too low, the amount decided by the principal must be paid.
General rules
• Students may use the library for study purposes only if space is available.
• Books may not be transferred from one Student to another without being returned to the library for re-
issue. If any such unofficial transfer takes place, the original borrower will be held responsible for the
books in question.
• Students must not write in, mark, or otherwise, deface or damage library material or equipment in any
way.
• No items belonging to the library are to be taken out of the library unless they have been checked out at
the Library Counter.
• An accident in the library should be reported immediately to the library staff.
• The library staff on duty has the right to request a student to leave the library if he/she is found to be
violating any of the library rules.
• Personal belongings should not be left unattended. The library management will not be held
responsible for the loss of personal belongings.
• Mobile phones or any other personal electronic gadgets must be switched to silent mode before
entering the library.
• Library furniture/equipment should not be moved from its original location.
• Eating, drinking, sleeping, and smoking are not allowed in the library.
• Keeping books on the floor is not allowed.

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The College commits to providing:
Library resources
We are increasingly using on-line access to resources, books and e-Journals as it is a more efficient use of
resources, space; affords 24hr access, and is more sustainable.
Students shall receive access to the various awarding body online resources, and KCB/LCB provides key texts
through our own facility including use of the EBSCO on-line library resource which provides access to a wide
selection of full-text journals, e-books, magazines, reports, etc.
This is in addition to the access to the University of Essex online library resources available for student of relevant
courses.
A comprehensive summary of the online and off-site library resources available to KCB students can be
found on the Moodle.
G Student registration
Registration
Laksamana College of Business

Enrolment
The enrolment process is extremely important. We check:

• your fees have been paid (or that you have made arrangements to repay by instalment)
• the originals of documents you submitted copies of when applying to LCB
• you are registered on the correct module
You will not have access to LCB facilities, be given an ID card, or permitted to start attending lectures until you
have fully completed your LCB Enrolment.
Once you have completed registration with Laksamana College of Business, you will be given access to the
Student Web Portal, which is a very important means of communication with students.

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Awarding University
Enrolment
If you are studying for the University of Essex, you will also need to complete “Registration”, which is a separate
registration process by which we register you with the Partner University itself. This is extremely important as you
will not have access to the University’s facilities until this is done.
‘Registration’ - enrolment with the awarding University:
• University of Essex students, this is done at the College; we will collect verified copies of your
original documents together with your completed ‘Registration Form’ and send them in a pack to the
University.
• Pearson BTEC HNC/HND/Certificate/Diploma (Computing, Business & Hospitality) Students are
registered with the awarding body online
Student Identification Numbers and Cards
Laksamana College of Business Student Card

The College Identity Card will be issued to all students at the beginning of their course. Students must carry it with
them at all times whilst on College premises. Students without a student ID card should immediately obtain one
from the Reception on the Roof Top. The student will not be allowed to sit for an exam if she/he does not
have the valid LCB Student ID Card. The Exam Hall Loss student ID cards will incur a cost of BND10.00 before
a replacement cards will be issued.
Awarding University Student Card

Once you receive your University number from your Awarding University you will be provided with your University
ID card which will be issued in the Reception.
Students who lose their University Cards will also have to incur a cost before cards are replaced.
Updating Personal Contact Details
In case there is a change of email address or phone number, you MUST inform the College. The College considers
it to be a disciplinary offence to have out-of-date contact details.

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H Student Finance
Student Finance and Loans

The College does not offer an advisory service but will assist students where possible.
Please note, where a student accepts an offer for a course but is subsequently decline for a loan / funding, the
student shall remain liable for payment of fees.
How to pay fees

Many students will pay their full tuition fee before joining the College. If you received an Offer which stated a
minimum deposit, you must arrange to pay the rest of your fees back by instalment. This can be arranged by the
Accounts Assistant in the Receipts Office. Once you have signed an agreed instalment plan you must stick to it
(or in exceptional circumstances if you cannot do so you must speak to the Administration Manager).
If you get into debt against the College (or are behind on agreed instalment plans) we will with-hold facilities and
results, and de-register you from the course.
Fees can be paid by cash or cheque. You must never pay to anyone except LCB itself (“Laksamana College of
Business”)
Instalments
The College has options for students to pay an initial deposit (specified on the Unconditional Offer letter) and
arrange for the remittance of outstanding fees by monthly instalment. Any student wishing to pay by instalment
should arrange this at the time of their enrolment and will be expected to keep to the agreed repayment schedule.
I Student Counseling
Pastoral Counseling
We encourage student facing any difficulties to meet a Student Welfare Officers.
Counselling offers you the opportunity to talk to someone about issues in your personal life which are of most
concern to you, in a private and confidential setting. Talking through these issues with a College Student Welfare
Officer can help you to manage and cope with your problems better, and work towards possible solutions. You
can talk to a Student Welfare Officer about any sort of issue, no matter how big or small.
Academic Counseling
Please refer to Student Support: Academic Support, of this handbook.

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Student Welfare Officers
The College has delegated two members of staff (one male, one female) as Student Welfare Officers, who will be
available throughout the week, by appointment.
A central record of all cases requiring referral to a Student Welfare Officer will be kept, with the highest seriousness
given to the confidentiality of those involved.
Where Student Welfare Officers are not of the expertise to deal with the matter, the College will provide referral
to professional or external assistance.
K Safety and Security
Health and Safety Statement

• First Aiders
First Aid is the provisional care for an illness or injury. This care is usually carried out by a non-expert (First Aider)
but has been trained to take care of a sick or injured person until definitive medical treatment can be carried out.
Ask the College “Roof Top” floor Receptionists or the Learning Resources Officers (Librarian) in the Reception if
you want a First Aider in case of an emergency.
Appointed First Aiders

Level 2 Muhammad Abdul Faiz bin Afandy Nur Amrina Imanina Hj Rosli
Level 3 April Lim Yi Min
Rooftop Dk Hajah Siti Noorsinah Pg Haji Mohd Siti Fairuz Haji Ahmad
Arif
Culinary Norhassanah Hassan
• Fire Marshals
Fire Marshals are responsible for overseeing fire safety and the use of the College’s fire extinguishers.
In the event of a fire:
• The Fire alarm will trigger continuously, everyone must leave the building via the fire exits
displayed around the building
• Please do not use the lifts
• The fire meeting point is at the Abdul Razak Apartments Alleyway

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• Recording accidents on the College premises

When you have had an accident on the College Premises, all events must be recorded in the Incident Report
Form, located at the Roof Top, please ask the Receptionists for help.
• Recording incidents or hazards in the College premises

When you have had an incident, near-miss or have noticed a hazard in the College Premises, all events must be
reported in the Incident/Hazard Statement Form, located in the Reception at Level 3.
Appointed Fire Marshals

Level 2 Liew Xin Yi Mohd Norshahid Saharudin
Level 3 Gloria A. Antwiwaa Simon Keenan
Rooftop Peter Shannon Norazi Norani
Culinary Simon Lynch
Antigen Rapid Test (ART) Procedure (only applicable during COVID-19 pandemic)
All students will be required to take a COVID-19 Rapid Test 3 times a week on Sunday, Tuesday and Thursday
before entering the campus. Regardless of whether students have or do not have no class on the indicated days
mentioned above, all students are STILL REQUIRED to do the ART and submit their results on the online form.
Management at the reception counter will check and verify the results for all the required days for ART submission.
Students are required to take a picture of their ART Results with handwritten indication of the Date, Time and
Student ID on the ART Cassette itself along with their IC and upload the picture onto the ART Result Submission
Form (Version 2). Access to form via this link: https://forms.office.com/r/TafwwV4wRA
Students are required to bring their ART Cassette (contained in the bag provided for sanitary purposes) to college
for double verification process. This step is necessary as we have encountered quite a few cases where the ART
result only shows positive results after 30 minutes or longer.
Students should fill in the time and ART result in their LCB ART Result Card before arriving at the reception
counters for verification.
IMPORTANT NOTES:
Students must always carry their ART Result Card in the campus to enter and exit the college or even from when
moving from different floors (to prove that their ART Results has been verified).

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LCB is not permitted to allow any student to enter or remain on campus if they have not completed their ART on
the required days. The college holds the right to deny entry for students who have not completed their ART or
present proof of their ART Results.
In the case where a faint second line has been observed during verification, students have two options:
Option 1:
• Student should be asked to go home and not attend class for the day
• Student should inform their lecturers on their absence in class for the day via MS Teams or Email
• Be advised to do another ART at home within 24 hours.
• If second line appears, student should self-report to BruHealth app and fill in the LCB COVID-19
Quarantine Order Report Form: https://forms.office.com/r/5K4DjFBs7H , OR
• If results turn out negative, student may return to the college the next day.
Option 2:
• Do a second ART in the student’s own car and wait 30 minutes for accurate results.
• Only if second ART result is negative and the student does not have any symptoms, then they are
permitted to enter the premises.
Security
CCTV is in use throughout the property. CCTV is used for the detection and prevention of crime, for monitoring
security and health and safety, and may also be used as evidence in any accusation of crime or breach of
disciplinary conduct by those on-site.
Code of Conduct on College Premises:

General
• The College does not permit students to bring unofficial visitors on site either to socialise or use facilities
provided for registered students. Anyone found providing access to College facilities to visitors shall face
disciplinary action. The College does not accept liability for unannounced visitors and they shall be
required to leave the property immediately wherever identified.
• Official visitors are welcome onto the site and must sign the visitor’s book at the front desk to ensure
compliance with Health and Safety requirements and will be required to state the purpose of their visit.
Any visitor found to be engaging in any other activity on the College site will be required to leave and the
College reserves the right to involve the Police where we have reason to believe the individual was looking
to damage or steal College property, or otherwise engage in illegal activity.

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No Smoking
All areas of the College property are strictly subject to a non-smoking policy for all staff, students and visitors.
Anyone found smoking on College premises shall be subject to disciplinary action (where a member of staff or
student) or required to leave (where a visitor).
Cleaning
The College strives to ensure that the site is hygienic and pleasant for use by staff and students and provide
cleaning staff to this effect. The College considers that the cleaning staff are employed to maintain the general
cleanliness of the site but should not have to tidy up after students who leave e.g. rubbish and food wrappers in
unattended classrooms.
Library/ Teaching Rooms

Food and drink should not be consumed in classrooms and the Library. The College reserves the right to withdraw
the use of facilities from those who cannot use them responsibly.
Lost property:
• Taking care of your personal possessions
The College is frequented by lots of people, students, staff, as well as external visitors. Generally, the College is
a safe place, nevertheless take care of your personal possessions at all times.
Take precautions:
a) Do not leave your personal belongings unattended.
b) Ask a trusted friend to look after your belongings if you need to go somewhere, even for a short time.
c) Try not to bring expensive items to the College.
d) Do not leave your wallet or purse unattended.
e) If you see any suspicious person or items inform a member of staff immediately.
• Where to report lost property

The easiest place to report lost or stolen property is at the “Roof Top” Reception desk
• Lost and Found

Lost properties can mostly be retrieved from the ‘Roof Top’ Reception desk

P a g e | 22
L Regulations, Policies and Procedures
Student conduct and discipline
All students are required to act appropriately when in the College, representing the College, on College trips or
when using facilities associated with the College off-campus.
We require students not to have food or drink (except water) and not to use mobile phones or talk during lectures.
Serious breaches of appropriate student conduct include (though are not limited to):
• Assault, vandalism (including computers) threatening behaviour and Theft

• Sexual or Racial Harassment, or discriminatory behaviour in any form.
• Disruption of classes, study, or legitimate use of College property or facilities by other students
• Use, possession, buying or selling of illegal drugs or other illegal intoxicating substances on College
premises.
• Possession, abuse or acting under influence of alcohol or drugs on College premises or any action likely
to cause injury, whether wilfully or by negligence
• Failure to inform the College of any significant change in circumstances including criminal convictions
(other than minor traffic offences)
• Misrepresentation of person, falsifying of documents, data or information (including, but not limited to:
forging signatures or otherwise conspiring to produce incorrect attendance data; forging / counterfeiting /
wilfully misusing College documentation). Please see below, “Misrepresentation”
We also wish to bring particular attention to:
• Failure to maintain contact details (address, email, phone numbers)

• Failure to inform the College about changes / variations to Leave to Remain status
• Failure to enrol on time, or to provide a sufficient explanation as to the reason for non-enrolment (with
supporting documentation, where required).
Misrepresentation:
The College will take the strongest possible action against any student found to have falsified or misused
information or documentation about themselves or the College. This includes
• Providing false information or documentation about prior learning, qualifications or work experience to the
College

P a g e | 23
• Providing false personal contact details to the College
• Providing false documentation, counterfeiting, misusing of College documents;
• Soliciting production of false or misleading documents, soliciting misuse of documents;
• Failure to report production of a false document on one’s behalf.
Being found guilty of any of the above offences might require the College to report to the Police.
Where misrepresentation can be reasonably considered to have been in an attempt to derive academic benefit
(e.g., use of false medical certificates to request mitigation for a failed exam) this shall also result in an Unfair
Practice hearing.
Attendance Policy
When you accept an Offer to study at Laksamana College of Business, you are entering into an agreement that
you will attend the College as fully as possible.
Please contact the Attendance Officers if you have any doubts or questions.
1. Students must attend all classes.
2. If you cannot attend the College for a good reason, you must call and inform a Receptionist (before you
miss the class, if possible).
3. If you are ill for more than one or two classes, you must provide medical certificates
4. We will record your attendance using QR attendance system.
5. You should record your attendance in every class and tell the Attendance Officer if you cannot do so for
any reason (if your name is not on the register, or if the equipment does not work).
If you do not attend, the College will:
1) Send an email telling you and parents that you have been recorded as absent; this is your first reminder to tell
us why you have not attended your class
2) If you do not explain why you were absent, you will be contacted by the Attendance Officer either by telephone
or post.

P a g e | 24
3) If you do not reply, a letter will be sent within 5 days of the unexplained absence
4) If you do not reply again we will contact your emergency contacts (friends, family, agents, etc.).
5) You will not be issued results or College letters until your low attendance is explained by completing the College
‘Statement of Absence’ and submitting supporting documentary evidence.
6) Failure to respond to this, and/or failing to meet the required standard will result in:
Student being expelled, and if you are on a JPKE scholarship, the College will inform JPKE and your scholarship
will be terminated. Once this has been done:
you will not be able to re-register with the College.
The College will not issue letters or results for you (which will make it difficult to register at another College).
Even where you have a good reason for missing classes (for example, you were unwell) we will not re-
register you once you have been expelled. If you are going to be away from the College for a period of
time you must inform us- or at least ask a friend to bring confirmation with supporting documentary
evidence for you.
We will not accept it as an excuse if you did not reply to our attempts to get in touch with you because you had
moved to a new residense, changed your phone numbers and email address, etc. It is a condition of studying with
Laksamana College of Business that you must let us know if you change any contact details or have moved
homes. Failure to inform us of your new contact details is a disciplinary offence.
Anyone found to be falsifying attendance data (forging signatures or medical documents, signing for
other students, asking others to sign registers for them, swiping in with other students’ cards, pretending
to be another student, etc.) will have disciplinary action taken against them and will be expelled.
Student Complaints
The College encourages students with grievances or complaints about the College or their course to come forward
and, initially to see if the matter can be resolved informally.
To lodge a complaint or raise a grievance, students should first speak to Student Welfare Officers who may be
able to offer advice and assistance.

P a g e | 25
If a Student Welfare Officers are unable to assist then the matter will be referred to the management. A Complaint
form (which can be found at Reception, Level 3) should be submitted detailing the nature of the complaint,
including exact dates and evidence where available.
If the matter is still not immediately resolved or is of a serious nature, then the statement will be referred to the
Board of Directors for consideration. All these issues will then be raised in the Complaints Committee who will
take action as they see fit. Any decision made by the committee is final.
Student Academic Appeals

If you fail a module you can submit an Appeal within 14 days after the release of your confirmed results. Please
note that you cannot appeal against the academic judgment of the Marker - this is the case for the majority
of UK education providers and Universities in the UK.
All Academic Appeals must be made in accordance with the procedures established for the purpose.
Equality and diversity

The College has a strong commitment to ensuring that all members of staff, applicants, students and visitors are
treated fairly, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy,
maternity or paternity, race, religion or belief, sex, sexual orientation, socio-economic background.
Special Requirements Disability information

The College will make reasonable arrangements for students who have special requirements or are disabled, but
you need to ask us to do so. If you think there is any reason why you require additional assistance, please inform
the College. You may inform the Registration Officer (with whom you complete enrolment) or, if you prefer, you
can write to the Registrar. Any information you give us about disability will remain strictly confidential.
Harassment and bullying

Laksamana College of Business does not accept bullying or harassment of students or staff.
The following behaviours are not acceptable:
• Spreading malicious rumours, or insulting someone (particularly on the basis of gender / race / religion /
disability / age / sexual orientation);
• Ridiculing or demeaning someone; exclusion or victimisation / unfair treatment;
• Unwelcome sexual advances - touching, standing too close, display of offensive materials;
• Behaviour which is threatening or intended to be perceived by the recipient as threatening
These are just examples, and harassment can take many forms. In an environment with staff and students from
a wide range of national, cultural and religious backgrounds, the College encourages everyone to remember that

P a g e | 26
what might be acceptable to one person may be upsetting and/or intimidating to another. A joke or prank, however
innocent it seems, it may be very offensive to someone else.
All staff are subject to terms and conditions of employment by which a disciplinary process will be enacted where
harassment is found to have taken place. Students will be subject to disciplinary action under the authority of the
College Principal who shall have the discretion to take any action deemed appropriate including expulsion from
the College. The College will not hesitate to refer cases to the Police where necessary.
M Student accommodation
STUDENTS HOSTEL ACCOMMODATION @ ABDUL RAZAK HOTEL APPARTMENTS
Accommodation available only to the students of Laksamana College of Business (LCB).
ROOM CATEGORIES:
A) One - bedroom studio apartment (Two separate beds – shared occupancy of 2 people)
Room rate: BND$600.00 per month (BND$300.00 per person)
B) One - bedroom studio apartment - Spacious (Two separate beds – shared occupancy of 2 people)
C) Three - bedroom apartment with 1 master - bedroom (Shared occupancy of 3 people)

Room rate: BND$1,250.00 per month (BND$450.00 for master-bedroom and BND$400.00 each for
ordinary room)
D) Two-bedroom apartment (Shared occupancy of 2 people)

FACILITIES:
Apartments are fully air-conditioned
1. Bed (bedsheets will not be provided), study table with a chair, wardrobe, TV set, dining table with chairs,
fridge and induction cooker with hood except kitchen utensils
2. Complimentary Wi-Fi Broadband Internet Access in each apartment
3. Cleaning carried out weekly

P a g e | 27
TERMS AND CONDITIONS:
• Monthly advance payment is required

• Management of the hotel will arrange the pairing of shared accommodation
• Lost bedroom key chargeable at BND$100.00
• Lost key card chargeable at BND$20.00
N Student Representation
Student Representation:
Laksamana College of Business is looking to increase the involvement of students in the operation of the
College. This ranges from providing feedback forms, attending Exam Board meetings so as to provide
feedback to the Awarding Bodies, and attending monthly meetings with College management to help us
ensure that students’ concerns are being addressed in the improvements of the College.
Being a Student Representative will help you develop skills such as teamwork, public speaking,
communications, decision making, leadership and problem solving, to name but a few. These attributes will
help in your future employment.
If you are interested in getting involved in Student Representation, please contact a member of staff/ Student
Welfare Officer who will provide further information.
Student/Course Representatives:
Elections
Election of Student/Course representatives are held during Course enrolment sessions. Nominations are
made and students elect who they want based on how best a student can present him/herself for the role.
Functions
• To proactively gather and voice feedback from the student body

• Attend staff/student meetings, so as to provide feedback to staff on the student experience
• Inform fellow students of actions taken by College departments in response to feedback
Times of meetings
• Student Representatives attend monthly Quality Assurance meetings with academic and Management
staff. Student Representatives will be notified of upcoming meetings
Course Board Meetings – Student Voice
• Make a difference to your student experience and fellow students’ lives; please let your
Student/Course representative know of yours views and interest in your subject areas.
O Programme Regulations
This section of the handbook is intended to be an introduction to the different academic rules which you will
need to follow while studying at Laksamana College of Business. Please note that the various courses on

P a g e | 28
offer at LCB will have different rules, and that those awarded by University will follow their respective
Academic Regulations.
Essex University - Academic Regulations:
file:///C:/Users/User/Downloads/regulations-academic-affairs.pdf
Pearson HNC/HND BTEC – Academic Regulations:
http://qualifications.pearson.com/en/support/support-topics/understanding-our-qualifications/policies-for-
centres-learners-and-employees.html
City & Guilds – Academic Regulations:
https://www.cityandguilds.com/delivering-our-qualifications/centre-development/centre-document-library/policies-
and-procedures
https://www.cityandguilds.com/-
/media/productdocuments/hospitality_and_catering/hospitality_and_catering/8065/8065_level_1/centre_documents/
8065-01_l1_certificate_qualification_handbook_v6-2-pdf.ashx
https://www.cityandguilds.com/-
/media/productdocuments/hospitality_and_catering/hospitality_and_catering/8065/8065_level_1/centre_documents/
8065-01_l1_certificate_qualification_handbook_v6-2-pdf.ashx
Assessment procedures:
• What are assessments?
Modules are assessed by coursework and/or examinations. The structure of each module and weighting
between the different assessments will be set out in each programme handbook. Examinations and
coursework have various academic rules which must be followed.
Online module coursework evaluation and Turnitin
The College uses ‘Turnitin’1 software to scan students’ work and create a ‘similarity index’ which highlights areas
of potential plagiarised / unoriginal work. A high Turnitin similarity index should be expected to be referred to
an Unfair Practice hearing.
If you have any problems using Turnitin, please inform the Librarian.
1
http://submit.ac.uk/en_gb/home (03/09/2013) - Turnitin UK homepage

P a g e | 29
Module marks and programme classifications
Undergraduate
The undergraduate degrees taught at LCB (BA) use standard UK degree modular / classification boundaries,
based on weighted averages:
First Class: 70 – 100 %

Second Class, Division One / Upper Second Class (2:1): 60 – 70 %
Second Class, Division Two / Lower Second Class (2:2): 50 – 60 %
Third Class: 40 – 50 %
Fail: 0 – 39%
KCB Diplomas / BA Degrees
Modules on the KCB Diplomas, UFC and Year 1 are graded within the following boundaries:
Fail: 0 – 39 %; Pass: 40 – 64 %; Credit: 65 – 74 %; Distinction: 75 – 100 %
If you study the KCB Diploma before progressing to the BA final year, the module grades for the KCB do not
count towards your degree classification and are not included in the transcription of marks issued on the
University Diploma Supplements. Progression from the KCB Diploma to the BA final year requires completion of
twelve KCB Diplomas modules (including all core modules.)
Pearson BTEC Diploma/HNC/HND Computing and Level 2, 3 and Level 5 HND Business/Hospitality
Pearson BTEC Level 2 Certificate in Business and Level 4 HNC in Business and Level 5 HND in
Computing/Business/Hospitality provides a specialist work related programme of study that covers the key
knowledge, understanding and practical skills required in the business sector and also offers particular
specialist emphasis through the choice of specialist units. Pearson BTEC Level 2, 3, 4, 5 provide a
nationally recognised qualification offering career progression and professional development for those
already in employment and opportunities to progress into higher education.
All units will be individually graded as ‘pass’, ‘merit’ or ‘distinction’. To achieve a pass grade for the unit
learners must meet the assessment criteria set out in the specifications.
Pass level will be the threshold grade meaning that all the learning outcomes have been achieved at the level of
the unit and the credit value of the unit can be awarded. Merit or Distinction grades will be used to recognise a
qualitative improvement, according to the published grading domains.
City and Guilds Culinary Programme
The mark a candidate achieves in each assessment is converted to a certain number of points. The points are
then multiplied by the weighting assigned to that assessment. The weighted points are then added together and
converted to a qualification grade using the following scale:
Distinction*: 20.5 – 24; Distinction: 17 - 20; Merit: 11, 13, 15; Pass: 6, 8, 10

P a g e | 30
Unfair practice:
“Unfair practice” is the official name for cheating. There are lots of rules to be followed when preparing assessment
and taking examinations to ensure that work has been produced honestly and fairly. If a student is considered to
have tried to gain advantage by unfair practice the College will follow the standard Unfair Practice procedure for
the relevant programme of study. In all cases the student will be formally notified that they are being accused of
unfair practice and given an opportunity to respond. Where an accusation of unfair practice is upheld the student
will fail the module and may or may not be given an opportunity to re-sit.
The main examples of unfair practice are:
• Plagiarism
Plagiarism is the submission of work which is not your own without declaring it, either copying the entire piece of
work or lots of small pieces of information / arguments which are not your own.
This could be work you have copied from the internet, books / journals, classmates, or work which you have
already had marked for other assignments. The College uses Turn-it-in software to help detect work which has
been copied. Work found to have been plagiarised will fail.
If you include any information or arguments in assignments which are not your own, you must reference them
properly. If you are unsure about referencing, ask your tutors.
Do not copy off the internet: it is easily identified and you will fail
• Collusion
Another form of plagiarism is collusion. This involves unauthorised co-operation between at least two students
with the intention to deceive. Unless told otherwise, all work that you submit as an assignment must be your own
work; even where the assignment is a group work. Work produced must be your own. Students found to have
colluded will are guilty of academic misconduct and may fail in their assessment.
Avoid the following, so as not to found guilty of collusion:
• Writing joint sets of notes with another student

• Including another student’s ideas in your assignment without referencing it
• Referring to another student’s assignment before the assignment is due
• Showing another student your assignment before the assignment is due
These are just a few examples. Assignments must be your OWN work
• Cheating in examinations
The College will read out the Exam Rules before every exam, and they are available from the College (and on the
web-portal). Most of the rules are common-sense: talking to other candidates, using unauthorised materials
(notes, mobile phones, etc.) are considered to be cheating. You should also be aware that:
• Having unauthorised materials in your possession during an exam is cheating even if you do not attempt
to use them. For example, if your mobile phone is in your pocket you will be accused of cheating even if
you were not seen attempting to use it to help in the exam.
• The invigilators have the right to ask anyone making a disturbance to leave the examination

P a g e | 31
Mitigation policy:
• What are Mitigating/ Extenuating Circumstances?
Mitigating/ Extenuating circumstances claim is where a student experiences a serious unforeseen or

unpreventable circumstance which may disrupt a student’s performance in an assessment.
Student should only make a Mitigating/ Extenuating circumstances claim Application where they have
experienced a serious unforeseen circumstance that is out of their control which has disrupted their performance
in their assessment.
Common cold, minor ailments and other day to day conditions will not be considered as grounds for non-
submission of assessments.
All Mitigating/ Extenuating circumstances claim Application must be supported by documentary evidence e.g. a
medical certificate.
The Mitigating Circumstances Board shall make the final decision and only serious cases will be approved.
• When to apply
Mitigating/ Extenuating Circumstances requests should always be submitted to the Examinations Department as
soon as possible (with a final deadline of 10 working days after the assessment is due). Please check with the
Examinations Department for specific deadline making a mitigating claim if you are unsure.
• How to apply
If you know in advance that you will miss an assignment deadline or examination, please see the Examination
Department for advice on the forms that you must complete and the supporting evidence you must submit.
• What do I need to apply?
Please note that any documentation submitted in support of a Mitigating/ Extenuating claim will not be used by
the College for authorisation of absence unless you also submit these documents to the Compliance
Department for this purpose.
Student Academic Appeals procedures:
Students can make an appeal against the decision of the Assessment board. This process of appeal is known
as an Academic Appeal.
Students cannot make academic appeals simply because they disagree with the examiner over their marks that
have been awarded, and think that they should have received more marks.
Students are encouraged to speak to their programme Leader before making academic appeals.
An appeal cannot be used by students to challenge an academic judgment of the marker.
Grounds for Academic appeals are:
• There were serious consequences affecting you that were not made known to the Assessment Board
before a decision was made.
• There were procedural irregularities in the conduct of the assessment.

P a g e | 32
• There is evidence of prejudice or bias against you from the examiner.
Exit on academic grounds
The College can withdraw you from the course if you do not make progress. This could include:
• Failing modules too many times

• Failing to complete the course within the time-limit *
• Overall profile of poor performance
* Each course of study has a maximum time-limit:
Please refer to Awarding Body’s Academic Regulations
Publication of results
Results of Assignments will be published on the LCB Student Web-portal or the Awarding University Moodle and
the exam results will be published by the Administration Manager for UFC, Year 1 and KCB Diplomas while for
BTEC Certificates, Diplomas and HNDs by the Heads of the relevant Department.
Results shall not be released if you have outstanding fees, attendance issues or other problems with
you records (unresolved disciplinary offences or books not returned to the library).
The College will publish fail lists so that students with re-sits will be made aware as soon as possible.
Feedback
We aim to provide feedback for assessments within three to four weeks. Marked coursework and examination
scripts are not returned to students, but for BTEC courses the student will be able to make an appointment with
your lecturer to go through the examination/ coursework paper and receive verbal feedback).
Documentation
On successful completion of a University of Essex degree, you shall be issued with formal documentation. This
shall consist of a Certificate of Award and a Diploma Supplement (which contains your transcript). It takes
around eight to twelve weeks for the University to produce the certification after the final result has been
confirmed.

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LAKSAMANA COLLEGE OF BUSINESS

Updated: March 2023

STUDENT HANDBOOK INDEX

B Campus map Page 5

C Academic staff queries and support Page 7

D Administrative staff queries and support Page 9

Who’s who, and what do they do?

F Library resources Page13

G Student registration / enrolment Page14

Laksamana College of Business

Updating Personal contact details

1 | Laksamana College of Business

H Student Finance Page 16

I Student counselling Page 16

L Regulations Policies and Procedures Page 20

M Student Accommodation Page 24

N Student Representation Page 25

2 | Laksamana College of Business

O Programme regulations Page 26

3 | Laksamana College of Business

2. Introduction and basic information

I. Improving our knowledge and understanding of the world

4 | Laksamana College of Business

Finance 2 Lounge Director of Academic

Finance 1 Staff Staff

5 | Laksamana College of Business

R FLOOR (LOWER LEVEL) R FLOOR (UPPER LEVEL)

• Reception Area • Lecture Hall 7

THIRD FLOOR SECOND FLOOR

• Chief Operating Officer / Deputy • Counselling Room / Exam Unit

6 | Laksamana College of Business

• Dining Area • Office/Staff Room

• Drinks counter • Gents Toilet

• Lecture Room 5 • Ladies Toilet

• Preparation/Student Area • Cooking Area/Kitchen

C Academic staff queries and support

Academic Tutor Field of Study Room Number

7 | Laksamana College of Business

Dr Leigh Canton Marketing Level 2, Senior

Mr Peter Shannon Computing Level 2, Head of

Mr Simon Keenan Level 3, Head of

Dr Paul Hirschfield Management Level 2, Staff Room

Ms Maria McCorrister Hospitality Level 2, Staff Room

Mr Simon Lynch Culinary Culinary School

[B] PASTORAL/PERSONAL SUPPORT

For Counselling services (Monday & Wednesday)

[C] COLLEGE ATTENDANCE / FEES

8 | Laksamana College of Business

Khairunnajwa Wasilah binti najwa@laksamanacollege.edu.bn Fees

D Administration staff queries and support

WHO’S WHO AND WHAT DO THEY DO?

Ian Pirie Principal Based in UK

Library – Level 2, Open 8:30 am – 9:00 pm

Level 2, Open 8:30 am – 9:00 pm

Examinations Department – Level 2, Open 8:30 am – 12:00 pm

9 | Laksamana College of Business

Priscilla Gomez Exam Unit

Examinations Department – 3rd Floor, Open 8:30 am – 12:00 pm

Admissions – Roof Top, Open 8:30 am – 5:30 pm

Khairunnajwa Wasilah binti Hj Ismail

Admissions – 3rd Floor, Open 8:30 am – 5:30 pm

Raymeerull Yusniezam Bin Rajama

Gloria (Ayoung Lee) International Marketing