Maxwell Collay

1832 W 3rd Pl, Mesa, Arizona, 85201, United States

mcollay1@gmail.com
(480)347-5774

Summary
Licensed insurance producer with a passion for assisting customers with their insurance needs. I have constantly
demonstrated positive best practices and applied my training; and as a result have successfully exceeded
company goals, metrics, and production numbers over the last four years.

Education
09/2019 – 05/2022 Bachelor's of Arts in Organizational Leadership, Arizona State University
Tempe

Professional Experience
10/2017 – Present Retention Two Specialist, State Farm
Tempe Provided customers with a personalized insurance experience while educating
them on our products and services
Identifying customer needs and solutions while providing an effortless experience
Licensed as Property and Casualty producer in 32 states and demonstrates high
level of knowledge for products serviced
Utilized as a resource for licensed specialists to provide best practices and
procedures to help company achieve target metrics and customer satisfaction

10/2015 – 10/2017 Assistant Manager, Active Rideshop

Tempe Contributed to training associates on best sales practices and product knowledge
Delegated daily tasks to staff to ensure company time is being efficiently used
Created a nightly report outlining staff performance and overall store key
performance indicators using Microsoft Excel
Identified staffing adjustments to satisfy customer service expectations

Skills
Efficient Time Management Skills Collaborative
Communicative Customer-Focused
Detail-Oriented Solutions Oriented and Adaptable

Community Service
08/2014 – Present SkateAfterSchool
I volunteer with the local non-profit SkateAfterSchool, we teach skateboarding to the
underserved youth of the Phoenix area.