IAC2000 Technical Workbook 121013

im
mageRU NCE C2000 Series

UNNER ADVAN
C
Canon U
U.S.A., In
nc.
ech
hnical
T
Workbook
o
T E C H N I C A L W O R K B O O K
Symptoms & Solutions Review &

Preventative Maintenance Procedure
Today's Technical Workbook will focus on actual field activity, not textbook theory,
based on data analysis and technician / product specialist experiences. The
Symptoms & Solutions Guide highlights how you can resolve the top problems
occurring in the field today. The Preventative Maintenance Procedure is a total call
process that includes step by step maintenance procedure to be performed at the time of
a service call. By addressing these issues on every call, you can prevent future calls
thus increasing the Mean Copies Between Visits, lower your recalls, and increase your
efficiency. Technical Publications are the mechanism Canon lets dealer service
technicians know about updated technical information so they can efficiently service the
Canon products supported by their dealership. As these documents are updated on a
regular basis, you should be familiar where they are located on e-Support so you can
make sure you have the latest information.
1
Symptoms & Solutions
For the imageRUNNER ADVANCE C2000 Series
A description of the Top 10 Service Issues experienced by
iR ADV C2000 service techs with an explanation of the solutions
that resolve each scenario!

< Analyzed Model Series / Analyzed Term >
iR-ADV C2030 Series / From Aug 1 to Aug 31 in 2013
< Analyzed Result of Field Visit >

We analyzed the Field visit data one by one, and then the following chart shows the worst 10 symptom.
Symptom August February
Foggy Image / Ghost Image / Solid Image /Streaks 1 1
Fixing Jam / Delivery Jam 2 2
Pick-up jamming 3 3
Feeder Jamming 4 5
E020 5 4
Noise (Fixing Assembly) 6 6
Light Image / Faulty Density / Faulty Color Reproduction 7 8
E532 8 Out of rank
E001 9 Out of rank
Black Line due to dirt of Stream Reading Glass 10 9
< 3 FAQs added from the previous version>

<Pick-up jamming>
- 0102 Jam Code due to the shape of the retard joint
- 0103/0104 Jam Codes due to the shape of the retard joint (Cassette Feeding Unit-AF1)
<E020>
- E020-0x60/E020-1x60 /340001/340002/340006 Alarm Code due to the tension spring coming off
<Appendix> <Other FAQ>
Skew of 2nd side of 2-sided page/ abnormal noise caused by deformation of the right door assembly
< 1 FAQ corrected from the previous version>
<Light Image / Faulty Density / Faulty Color Reproduction>
-Variation of image hues occurs when continuous output is being made
Contents
<Foggy Image / Ghost Image / Solid Image> .........................................................................................................6
Ghost image occurs due to remained toner on the primary charging roller ....................................................6
Fogging occurs on the whole image...................................................................................................................13
Foggy image in magenta/poor density on solid image. ....................................................................................13
Ghosting at a 94mm pitch .................................................................................................................................14
Water drop marks on 2nd side of 2-sided print occurred in 2-sided printing after continuous 1-sided
printing (3 WAY UNIT-C1) ...............................................................................................................................15
Lines on image in the sub-scanning direction due to the deformation of the contact spring on the Drum
Unit......................................................................................................................................................................16
Lines occur at approximately 30mm from the leading edge of paper, in the main scanning direction due to
the deformation of the pre-fixing guide sheet ..................................................................................................17
Lines at 30mm from the leading edge of paper in the main scanning direction due to stained paper feed
paths ....................................................................................................................................................................19
< Fixing Assembly Jam / Delivery Jam > .............................................................................................................20
070A Jam Code occurs due to the delivery roller bushing coming off ............................................................20
1101/1001/020B Jam Code/ dog-ear on delivered paper (Inner Finisher -C1) ...............................................21
010A/010B jam code displays while the 3 Way Unit-C1 is being installed....................................................24
010C Jam Code occurs after installation of the 3 Way Unit-C1 .....................................................................25
070A Jam Code due to detached first delivery sensor flag spring ..................................................................26
<Pick-up Jamming> ...............................................................................................................................................27
0102 Jam Code due to the shape of the retard joint ........................................................................................27
0103/0104 Jam Codes due to the shape of the retard joint (Cassette Feeding Unit-AF1)............................32
0105 Jam Code occurs due to the detached registration sensor .....................................................................37
0105 Jam Code due to floating Cassette 1 Separation Roller Unit ................................................................43
0105 Jam Code due to failure of gear engagement when the multi-purpose tray is used ............................44
0D91/0205 Jam Code occurs on a machine with a version of system software earlier than Ver.24.03 due to a
wrong paper size setting for the multi-purpose tray .......................................................................................50
<Feeder Jamming> ................................................................................................................................................51
Last sheet of multiple-sheet document not picked up (DADF-AC1) ..............................................................51
DADF fails to feed originals after the machine recovers with a version of System Software earlier than Ver.
21.01 recovers from Sleep Mode ........................................................................................................................53
0004/0005/0006 jam code (Measure against double feeding jam when the document is fed by ADF) .........54
<E020> ....................................................................................................................................................................55
E020-0x60/E020-1x60 /340001/340002/340006 Alarm Code due to the tension spring coming off .............55
E020-0091/E020-0191/E020-0291/E020-0391 due to the inadequate fitting of the contact holder unit .....56
E020-0360 due to the break in the harness for the Registration Patch Sensor when the Main Power is
turned ON ...........................................................................................................................................................58
E020-1360 occurs due to the dust on the dustproof glass ...............................................................................61
E020-0x60/E020-0x91/E020-0xb1 due to stained Toner Level Detection Area .............................................63
E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose
.............................................................................................................................................................................68
E020-0120 occurs due to the stuck coupling of the drum unit upon inserting the drum unit .....................68
E020-0x90 upon installation due to the return failure of a contact spring on the Developing bias ............69
E020-0x90 /abnormal noise/toner leakage occurs at the time of installation due to the displacement of gear
inside the drum unit cover .................................................................................................................................70
E020-1260 displays because the Dustproof Shutter is not open.....................................................................72
E020-0360 occurs due to an installation error of the Bk hopper unit ............................................................72
<Noise from Fixing Assembly, Fixing Drive Assembly and the Right Door Assembly> ...................................74
Noise at the time of turning ON the main power/recovery from sleep/duplex printing due to contact
between the duplex drive gear and the right door detection holder ...............................................................74
Abnormal noise (rattling) due to drive gear breakage in delivery assembly .................................................78
Abnormal sound due to the chipped off gear inside the fixing assembly .......................................................79
Noise from the fixing drive assembly due to failure of the fixing drive gear at the time of turning OFF the
main power/transition to sleep mode/occurrence of jam/error ........................................................................86
<Light Image / Faulty Density / Faulty Color Reproduction >...........................................................................93
Faulty image where specific color of toner does not get printed due to laser shutter lever malfunction ....93
Variation of image hues occurs when continuous output is being made .......................................................97
Output image becomes dark when the resolution is set at 1200dpi ...................................................................99
When printing from PS driver, output in different color if the version of the system software is earlier than
Ver.23.02. ......................................................................................................................................................... 100
Gradation is not reproduced when printing from the PS3 printer driver on a machine with system software
earlier than Ver.23.02. .................................................................................................................................... 100
PS printer driver on Windows prints color data that Illustrator creates in RGB color mode as the
monochrome black data .................................................................................................................................. 101
Page borders are printed lightly Microsoft Word2007/2010 ........................................................................ 102
<E532> ................................................................................................................................................................. 103
E532-0001 when the stapler moves due to the contact with the earth spring (Inner Finisher-C1) ......... 103
< E001 > ............................................................................................................................................................... 106
None Articles ................................................................................................................................................... 106
< Black Line due to dirt of Stream Reading Glass > ........................................................................................ 106
None Articles ................................................................................................................................................... 106
<User Warning Message> .................................................................................................................................. 107

"Close the lower right cover of the device" displayed due to deformation of the right door assembly...... 107
<”Waste Toner is Full” message/ "Insert the waste toner container" message > ........................................ 108
"Insert the waste toner container" is displayed due to insufficient movable range of the sensor lever of the waste
toner inner case assembly ................................................................................................................................ 108
"Insert the waste toner container" does not disappear.................................................................................. 112
Waste toner overflow/method to change setting of waste toner full detection timing ................................ 112
<Blank Display> .................................................................................................................................................. 114
When the main power is turned ON, the control panel locks up after the Progress Bar goes one third. . 114
Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to DIMM's
contact ............................................................................................................................................................... 116
Mottling on the LCD control panel upon main power SW ON after installation ........................................ 117
Streaks on the LCD control panel upon turning the main power SW on after installation due to the Control
Panel Cable being inserted askew .................................................................................................................. 117
No display appears on Control Panel LCD due to poorly connected interface cable at power-on.............. 118
Only the main power supply lamp on the operation panel lighting up and no display on the LCD due to the
failure in the low voltage power supply assembly ......................................................................................... 119
Machines having system software earlier than Ver.30.06, when turning the Power ON, the machine does
not start but only the tally lamp is lit............................................................................................................. 119
<Duplex Jamming> ......................................................................................................................................... 120
010A Jam Code upon paper being attracted to the ITB due to the influence of the Secondary Transfer
Voltage in duplex mode ................................................................................................................................... 120
010A Jam occurs in the 2nd side of thin paper due to the paper separation error .................................... 121
<Other FAQs>.................................................................................................................................................. 121
Skew of 2nd side of 2-sided page/ abnormal noise caused by deformation of the right door assembly .... 121
Failure in printing operability when A4R/LTRR size paper is output from the multi-purpose tray ....... 124
E002-0006 due to the looseness of the connector for the harness ............................................................... 125
E002-0006 due to power shortage upon temperature increase of the fixing assembly resulted from false
detection by the main thermistor (TH1) ........................................................................................................ 126
Appendix...................................................................................................................................................... 127
<Foggy Image / Ghost Image / Solid Image>
Title
Ghost image occurs due to remained toner on the primary charging roller
Symptom
Two types of ghost images have been occurring. Cause of each ghost image and field remedy will be
explained.
A) A ghost image wherein toner of different color is transferred to a band of a solid color image (called a
retransfer residue ghost). The following sample image [A] shows that Magenta toner [a] is transferred to a
solid yellow part or a white background.
TP13 031.pdf
B) A ghost image wherein the same color toner is retransferred (called a transfer residue ghost). The
following sample image [B] shows that Black (Bk) toner is retransferred.
pg. 6
Cause
A) Cause of the retransfer residue ghost
The cause will be explained by referring to the sample image [A]. Yellow toner transferred to ITB [2] was
retransferred when Magenta was transferred, and passed through the upstream brush [4] or the
downstream brush [5], thereby staining the primary charging roller [6]. This caused a failure in appropriately
controlling potential on the surface of the drums, leading to the occurrence of the ghost image.
B) Cause of the transfer residue ghost

The cause will be explained by referring to the sample image [B]. The remained toner [3] that was not
transferred from the Black drum [1] to ITB [2] is collected by the upstream brush [4] or the downstream brush
[5]. However, toner that could not be collected by the upstream and downstream brushes stained the
primary charging roller [6]. This caused a failure in appropriately controlling potential on the surface of the
drums, leading to the occurrence of the ghost image.
pg. 7
Service work
Output a PG print by following the steps below and make Service Mode adjustment of toner color that has
the ghost image problem.
1) Execute "Full Adjust" in Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto
Adjust Gradation.
2) Select paper source and then press "OK." Then, output and read the test print according to the message
on the screen, and then perform Full Adjust.
pg. 8
3) Change the setting value from "59" to "1000" in Service Mode > Mode List > COPIER > Adjust > BLANK >
BLANK-B.
4) Select a paper cassette from "A4" or "LTR" in Service Mode > Mode List > COPIER > Test > PG
>PG-PICK.
5) Change the setting value to "255" in Service Mode > Mode List > COPIER > Test > PG > DENS-Y/M/C/K.
6) Change the setting value to "0" (Full Color Mode) in Service Mode> Mode List > COPIER > Test > PG >
F/M-SW, set "49" in Service Mode > Mode List > COPIER > Test > PG > TYPE, and then output a PG print.
Repeat the above procedure by changing the setting value to "1" (Black and White Mode) in Service Mode>
Mode List > COPIER > Test > PG > F/M-SW.
The following image is a PG49 test print when the ghost did not occurred.
The sample [A] is an image printed in Full Color Mode, and the sample [B] in Black and White Mode.
The following image is a PG49 test print when the ghost occurred. The sample [C] is an image printed in Full
Color Mode, and the sample [D] in Black and White Mode. When the ghost image occurs, check "toner
color" of the part within a red frame. The sample [C] shows the retransfer residue ghost of Magenta [a] and
the transfer residue ghost of Cyan [b] occurred, while the sample [D] shows the transfer residue ghost of
Black [c] occurred.
pg. 9
- In case the retransfer residue ghost of different color such as [a] of the sample [C] occurs, proceed with A)
The step for responding to the retransfer residue ghost of different color.
- In case the transfer residue ghost of the same color such as [b] of the sample [C] occurs, proceed with B)
The step for responding to the transfer residue ghost of the same color.
- In case the transfer residue ghost of Black such as [c] of the sample [D] occurs, proceed with C) The step
for responding to the transfer residue ghost of only Black.
A) The step for responding to the retransfer residue ghost of different color
A-1) Change the setting values as described in red in the row "1" of the table below in accordance
with the toner color of which the retransfer residue ghost was confirmed in the step 6), and open and
close the front cover of the main body. This will enable the change of the setting value in Service
Mode. The retransfer residue ghost of Magenta occurred in case of [a] of the sample [C], change the
setting value for Magenta in Service Mode.
B)
Y/M/C/K Upstream Discharge current Primary Transfer ATVC Y/M/C/K
Auxiliary Brush DC control Y/M/C/K target target current adjustment
Ghost
bias Adjustment current adjustment (Under Full Color Mode)
Settings Image
Adjust > HV-PRI >
Sample Adjust > HV-PRI > Adjust > HV-TR >
USUB-Y/KDC
DIS-TGY/M/C/K 1TR-TGY/M/C/K4
(*1)
1 [C] -3 0 0
2 [C] -3 +3 -3
3 [C] -5 +5 -5
[Caution] With regard to "Adjusting Y/M/C Upstream Auxiliary Brush DC bias" described in (*1) of the above
chart, Service Mode USUB-YDC is for adjusting all of Y/M/C at the same time, and USUB-KDC is for
pg. 10
adjusting only Black.
A-2) Check if the ghost image has occurred by outputting a PG49 test print in Full Color Mode.
- If the output has improved, restore the setting values in Service Mode that were changed in the steps 1) to
4), and make 10 copies of the test sheet. If the output is normal, the operation is completed.
- If the output has not improved, proceed with the step A-3).
A-3) Change the setting values as described in the row "2" of the table above, output a PG49 test print in Full
Color Mode and check if the ghost image has occurred.
- If the output has not improved, proceed with the step A-4).
A-4) Change the setting values as described in the row "3" of the table above, output a PG49 test print in Full
- If the output has not improved, refer to FAQ titled "Drum ghost due to advanced life of Drum Unit with high
duty/high CV."
B) The step for responding to the transfer residue ghost of the same color
B-1) Change the setting values as described in blue in the row "1" of the table below in accordance with the
toner color of which the transfer residue ghost was confirmed in the step 6), and open and close the front
cover of the main body. This will enable the change of the setting value in Service Mode. The transfer
residue ghost of Cyan occurs in case of [b] of the sample [C], change the setting value for Cyan in Service
Mode.
Discharge current Primary Transfer ATVC

Y/M/C/K Upstream Setting of
control Y/M/C/K Y/M/C/K target current
Auxiliary Brush DC toner deposit
Ghost target current adjustment (Under Full
bias Adjustment amount
Settings Image adjustment Color Mode)
Sample Adjust > HV-PRI > Option >
Adjust > HV-PRI > Adjust > HV-TR >
USUB-YDC/KDC IMG-MCON >
DIS-TGY/M/C/K 1TR-TGY/M/C/K4
(*1) TNR-DWN
1 [c] +3 0 0 2
2 [c] +3 +3 +3 2
3 [c] +5 +5 +5 2
[Caution] With regard to "Adjusting Y/M/C Upstream Auxiliary Brush DC bias" described in (*1) of the above
B-2) Check if the ghost image occurs by outputting a PG49 test print in Full Color Mode.
pg. 11
- If the output has not improved, proceed with the step B-3).
B-3) Change the setting values as described in the row "2" of the table above, output a PG49 test print in Full
- If the output has not improved, proceed with the step B-4).
B-4) Change the setting values as described in the row "3" of the table above, output a PG49 test print in Full
duty/high CV."
C) The step for responding to the transfer residue ghost of only Black
C-1) As the transfer residue ghost of Black [c] in the sample [D] was confirmed in the step 6), change
the setting values as described in green in the row "1" of the table below, and open and close the
front cover of the main body. This will enable the change of the setting value in Service Mode.
D)
Primary Transfer ATVC Bk
Adjust Bk Discharge current control
target current adjustment
Ghost Upstream Auxiliary Y/M/C/K target current
(Under Black & White Color
Settings Image Brush DC bias adjustment
Mode)
Sample
Adjust > HV-PRI > Adjust > HV-PRI > Adjust > HV-TR >
USUB-KDC DIS-TGY/M/C/K 1TR-TGK1
1 [d] +3 0 0
2 [d] +3 +3 +3
3 [d] +5 +5 +5
C-2) Check if the ghost image occurs by outputting a PG49 test print in Black and White Mode.
- If the output has not improved, proceed with the step C-3).
C-3) Change the setting values as described in the row "2" of the table above, output a PG49 test print in
Black and White Mode and check if the ghost image has occurred.
- If the output has not improved, proceed with the step C-4).
C-4) Change the setting values as described in the row "3" of the table above, output a PG49 test print in
Black and White Mode and check if the ghost image has occurred.
pg. 12
duty/high CV."
Title
Fogging occurs on the whole image
Symptom
Yellow fogging occurs on the whole image. [A] is an incorrect image. [B] is a correct image.
Cause
The connector J832 pin of the Connector PCB in the Laser Scanner Unit is deformed.
Service work
Replace the Laser Scanner Unit.
FM3-8074 LASER SCANNER UNIT
Title
Foggy image in magenta/poor density on solid image.
Symptom
Overall fogging in magenta/poor density on solid image occurred.
Below is a sample of PG test print. [A] shows the symptom. [B] is a normal image.
pg. 13
Cause
Due to the failure of the primary charging PCB, bias was not applied to the primary charging roller.
Service work
Replace the Primary Charging PCB.
FM3-8611 1ST CORONA PCB ASSEMBLY
Title
Ghosting at a 94mm pitch
Symptom
Ghosting at a 94mm pitch (drum cycle) occurs.
Cause
After a certain period of using the drum unit under an environment of high duty/high print volume, the
residual toner accumulated on the upstream auxiliary brush increases, the potential cannot be even on the
photosensitive drum when outputting blank or solid black images and then ghosting occurs.
Service work
The measure differs according to the version of the system software for the machine.
a. DCON Ver. earlier than 31.04
Lower the setting of the appropriate color by "1" in Service Mode (level 2) > COPIER > Adjust > HV-PRI >
USUB-YDC/MDC/CDC. This service mode adjusts the Y/M/C upstream auxiliary brush DC bias. The set
pg. 14
range is "-5" to "5". The default is "0".
b. DCON Ver.31.04 or later
Change the setting in Service Mode (level 2) > COPIER > Option > IMG-FIX > NEGA-GST to "1". This
service mode is added in DCON Ver.31.04.
- 0: Ghosting improvement mode OFF(Default)
- 1: Ghosting improvement mode ON
- 2: Not used
[Note] When upgrading DCON from a version earlier than 31.04 to 31.04 or later, return the setting in
Service Mode (level 2) > COPIER > Adjust > HV-PRI > USUB-YDC/MDC/CDC to the original value.
Title
Water drop marks on 2nd side of 2-sided print occurred in 2-sided printing after continuous 1-sided printing (3 WAY
UNIT-C1)
Symptom
When making 2-sided prints after performing continuous 1-sided printing while the 3 WAY UNIT-C1 is
installed, water drop marks may appear on the 2nd side of 2-sided prints.
Cause
Water drops on the Paper Feed Guide attached to the 2nd side of the paper when 1st side is fed.
Continuous 1-sided printing causes moisture in paper to evaporate in the Fixing Assembly, which leaves
water drops on the Paper Feed Guide of 3 WAY UNIT-C1. If 2-sided printing is performed afterwards, water
drops on the Paper Feed Guide attach to the 2nd side of the paper when 1st side is fed, and the water drops
appear as an image when 2nd side is transferred. This symptom occurs on the 2nd side of the first few
2-sided prints.
[Reference] This symptom is likely to occur under the following conditions.
- High temperature and high humidity environment
- Shelf paper (complete moist paper)
- After more than 30 pages of 1-sided prints are fed
pg. 15
Service work
Select "1" to "3" for the value of Service Mode (level 2) > COPIER > Option > CUSTOM > FAN-POST. This
starts the 3 Way Unit Cooling Fan (FM4) to remove the water drops on the Paper Feed Guide before
executing the 2-sided printing job.
Setting Value Fan drive time Effect
0 OFF(default) -
1 Approx. 15 sec. Small
2 Approx. 30 sec. Medium
3 Approx. 60 sec. Large
[Caution] Values "2" or higher are effective in removing water drops. However, since this causes down time,
consult with the user when setting the value.
Title
Lines on image in the sub-scanning direction due to the deformation of the contact spring on the Drum Unit
Symptom
Lines on all over image in the sub-scanning direction occurred.
Cause
The contact spring on the Bk Drum Unit was deformed.
pg. 16
Service work
Reset the contact spring to the normal position.
Reinstall the Drum Unit to the machine and check to see if output images are normal.
If the lines on images recur, replace the Bk Drum Unit.
Title
Lines occur at approximately 30mm from the leading edge of paper, in the main scanning direction due to the
deformation of the pre-fixing guide sheet
Symptom
Lines occurred at image center, approximately 30mm from the leading edge of paper, in the main scanning
direction.
pg. 17
Cause
The pre-fixing guide sheet was deformed and contacted paper.
Service work
1) Remove the pre-fixing guide sheet[A] from the machine.
2) Replace the pre-fixing guide sheet. If there is no part for replacement at hand, remove the pre-fixing guide
sheet as a temporary measure and be sure to attach a new pre-fixing guide sheet later.
pg. 18
FC0-6693 SHEET, PRE-FIXING GUIDE
Title
Lines at 30mm from the leading edge of paper in the main scanning direction due to stained paper feed paths
Symptom
Lines occurred at image center, approximately 30mm from the leading edge of paper, in the main scanning
direction.
Cause
The following paper feed paths were stained.
- Fixing Feed Guide area [A]
- Secondary Transfer Outer Roller Guide area [B]
- Pre-registration Guide area [C]
pg. 19
Service work
Clean the paper feed paths [A], [B] and [C] with lint-free paper.
< Fixing Assembly Jam / Delivery Jam >

Title
070A Jam Code occurs due to the delivery roller bushing coming off
Symptom
070A Jam occurred with a machine having a serial number earlier than the numbers listed below.
- 070A: First Delivery Sensor (PS21) Wrap Jam
Cause
The delivery roller bushing [1] came off from the fixing delivery upper guide [2], which caused the delivery
roller to fail to rotate.
[Reference] The delivery roller bushing [1] is provided with claws [a] which are engaged with the fixing upper
delivery guide [2] for fixation.
[A] shows the correctly attached deliver roller bushing and [B] does the detached bushing.
pg. 20
Service work
According to the steps below, replace the fixing upper deliver guide by the one having the delivery roller
bushing with the increased engagement amount of claws.
1) Open the right lower cover.
2) Hold the right and left grips [c] and pull out the fixing assembly to the direction of the arrow [d].
[Caution] Be careful when removing the fixing assembly because it is hot immediately after the power is
turned OFF.
3) Remove the 2 screws and 2 claws [e], and then replace the fixing delivery upper guide. Photo [C] shows
the fixing delivery upper guide that is used when the 3 way unit-C1 is connected and Photo [D] does the
guide that is used when the 3 way unit-C1 is not connected.
4) Attach all the removed parts in the reverse order from Step 2).
[Part replacement] FM4-7712 GUIDE, FIXING DELIVERY, UPPER
Title
1101/1001/020B Jam Code/ dog-ear on delivered paper (Inner Finisher -C1)
Symptom
In the combination use of the 3 way unit-C1 and the Inner Finisher-C1, the 3 way unit-C1 with the old type
compensation sheet caused 1101/1001/020B Jam or dog-ear on delivered paper.
pg. 21
For the 3 way unit-C1 with the new type compensation sheet, the 3rd digit from the right [a] is "2" or greater.
- 1101: Entrance Sensor Stationary Jam
- 1001: Entrance Sensor Delay Jam
- 020B: Second Delivery Sensor Stationary Jam
Photo [A] below shows the 2nd/3rd delivery guide assembly with the old type compensation sheet [1] and
Photo [B] shows the 2nd/3rd delivery guide assembly with the new type compensation sheet [2].
Cause
The 2nd/3rd delivery guide assembly [1] had the old type tough compensation sheet [2], and thereby,
allowed delivered paper [3] to butt against the lower entrance guide [4] of the Inner Finisher-C1, which
caused 1101/1001/020B Jam or dog-gear on delivered paper.
pg. 22
Service work
As the measure against this symptom, the factory is using the new type compensation sheet [2] which is
made by dividing the (old type) compensation sheet [1] into 2 parts to change the attaching angle. This
prevents delivered paper from butting against the lower entrance guide of the Inner Finisher-C1.
When the old type compensation sheet was attached, follow the steps below.
[Caution] In the combination use of the Inner 2 way tray-F1 and the 3 way unit-C1, do not remove the old
type compensation sheet. A jam can occur.
1) Open the lower right door [3].
2) Open the 2nd/3rd delivery guide assembly so that the compensation sheet [1] will come in sight.
pg. 23
3) Remove the compensation sheet [1] from back. At this time, be sure to hold the static-eliminator [4] under
the compensation sheet by fingers.
[Caution]
- When removing the compensation sheet, be careful not to remove the static-eliminator.
- Be careful not to leave the double-sided tape fixing the static-eliminator [4] which is encircled by a red
frame on the compensation sheet.
Title
010A/010B jam code displays while the 3 Way Unit-C1 is being installed
pg. 24
Symptom
010A/010B jam occurs while the 3 Way Unit-C1 is being installed.
- 010A: First Delivery Sensor Delay Jam
- 010B: Second Delivery Sensor Delay Jam
Cause
The 3 Way Unit-C1 was installed without removing the Inner Guide [A]. So, the 2nd/3rd Delivery PCB
Assembly [B] touched the Inner Guide, and the chip was no longer attached to the board securely.
Service work
Replace the 2nd/3rd Delivery PCB Assembly.
FM3-8601 2ND/3RD DELIVERY PCB ASSEMBLY
Title
010C Jam Code occurs after installation of the 3 Way Unit-C1
Symptom
If paper is delivered to Tray C after installation of the 3 Way Unit-C1, a jam (010C) occurs.
- 010C: Third Delivery Sensor (PS30) Delay Jam
Cause
A harness extending from the 3 Way Unit-C1 was connected at an angle to a connector on the copier body
side, which deformed pins of the connector.
pg. 25
Service work
Straighten the deformed pins of connector with tweezers.
Title
070A Jam Code due to detached first delivery sensor flag spring
Symptom
070A Jam occurred upon installation.
- 070A: First Delivery Sensor Wrap Jam
Cause
Detached first delivery sensor flag spring.
pg. 26
Service work
Reattach the first delivery sensor flag spring as shown in the photo.
<Pick-up Jamming>
Title
0102 Jam Code due to the shape of the retard joint
Symptom
0102 jam may occur.
- 0102 jam: The cassette 2 vertical path sensor (PS17) delay jam
Cause
As dimension tolerance is given to each part, no play may be left between the retard joint and the pin
attached to the shaft after the pickup unit is assembled.
The photo [A] shows the state of no play left, and [B], the good state with play. [a] is the pin.
If no play is left like the photo [A] indicates, the sliding performance of the separation roller holder becomes
deteriorated and the retard pressure is lowered. This weakens the feeding power to feed paper to the
vertical path roller nip and results in the delay jam.
pg. 27
Service work
When the symptom has occurred, replace the retard joint attached to the pickup unit on the relevant cassette
with the new type retard joint (FC9-4290-010) following the procedure below.The sliding performance of the
new type retard joint is improved by the shape change[a] with a deeper horseshoe-shape. The photo[A]
shows the new type and the [B] shows the old type.
1) Pull out the cassette 1 and 2 from the host machine.

2) Open the pedestal right cover and the cassette right upper cover.
3) Remove the right upper cover.
4) Unscrew the 1 screw[1] and unhook the 1 hook[2] to remove the cassette right upper sub cover 1[3].
pg. 28
5) Unscrew the 1 screw[1] and unhook the 1 hook[2] to remove the cassette right upper sub cover 2[3].
6) Disconnect the 1 connector[1] and unhook the 1 claw[2] to remove the connector guide[3].
pg. 29
7) Unscrew the 4 screws [1] to remove the cassette 2 pickup unit. When removing, do not to touch the
surface of the 2 rollers [2].
8) Remove the vertical path guide (middle).

9) Unscrew the 2 screws [1].
10) Release the retard guide[1] from the 2 bosses[a] and the 3 bosses[b] by pulling.
pg. 30
[Caution]
- When pulling the retard guide[1], pay attention not to pull the spring[2] too strongly. Too much pulling may
break the spring[2]. Also be careful not to let the compression spring[3] to fly off while performing the work.
- When installing the retard guide, fit to the 3 bosses[b] of the retard guide at the same time as matching the
phase of the T-shaped portion[a] of the 41T gear(FU3-0349-000) to that of the retard joint[1].
pg. 31
11) Replace the retard joint with the new type retard joint (FC9-4290-010). The photo[A] shows the old type,
the [B] shows the new type.
12) Reassemble the part in the reverse order from the step 10).
13) Make test copy to check if the symptom does not occur any more.
[Replacement Part]
FC9-4290-010 JOINT, RETARD
Title
0103/0104 Jam Codes due to the shape of the retard joint (Cassette Feeding Unit-AF1)
Symptom
Either of 0103/0104 jam may occur.
- 0103 jam: The cassette 3 pickup sensor delay jam
- 0104 jam: The cassette 4 pickup sensor delay jam
Cause
As dimension tolerance is given to each part, no play may be left between the retard joint and the pin
attached to the shaft after the pickup unit is assembled.
The photo [A] shows the state of no play left, and [B], the good state with play. [a] is the pin.
If no play is left like the photo [A] indicates, the sliding performance of the separation roller holder becomes
deteriorated and the retard pressure is lowered. This weakens the feeding power to feed paper to the
vertical path roller nip and results in the delay jam.
pg. 32
Service work
When the symptom has occurred, replace the retard joint attached to the pickup unit on the relevant cassette
with the new type retard joint (FC9-4290-010) following the procedure below.The sliding performance of the
new type retard joint is improved by the shape change[a] with a deeper horseshoe-shape. The photo[A]
shows the new type and the [B] shows the old type.
The description of this procedure is referring to the procedure for removing the cassette 3 pickup unit. In
case the symptom has occurred in another cassette, refer to the procedure in service manual for removing
the pickup unit for each cassette.
1) Pull out the cassette, unscrew the 2 screws, unhook the 1 claw and remove the right front cover of
the host machine [1] and the right front cover of the cassette feeding unit[2]
pg. 33
2) Open the cassette right cover.
3) Unscrew the 2 screws and unhook the 1 claw to remove the right rear cover of the host machine [1] and
the right rear cover of the cassette feeding unit [2]
4) Unscrew the 1 screw, disconnect the 1connector [1] and release the 1 harness from the harness guide [2]
to remove the sensor unit [3].
pg. 34
5) Unscrew the 4 screws to remove the cassette 3 pickup unit.
6) Remove the vertical path guide (middle).

7) Unscrew the 2 screws [1].
8) Release the retard guide [1] from the 2 bosses[a] and the 3 bosses[b] by pulling.
pg. 35
[Caution]
- When pulling the retard guide[1], pay attention not to pull the spring[2] too strongly. Too much pulling may
break the spring[2]. Also be careful not to let the compression spring[3] to fly off while performing the work.
- When installing the retard guide, fit to the 3 bosses[b] of the retard guide at the same time as matching the
phase of the T-shaped portion[a] of the 41T gear(FU3-0349-000) to that of the retard joint[1].
pg. 36
9) Replace the retard joint with the new type retard joint (FC9-4290-010). The photo[A] shows the old type,
the [B] shows the new type.
10) Reassemble the part in the reverse order from the step 8).
11) Make test copy to check if the symptom does not occur any more.
[Replacement Part]
FC9-4290-010 JOINT, RETARD
Title
0105 Jam Code occurs due to the detached registration sensor
Symptom
0105 Jam occurred with all cassettes.
- 0105: Registration Sensor Delay Jam
Cause
When attaching and detaching the Registration Patch Sensor, since the claw of the attachment position of
the Registration Sensor (PS20) attached to the Registration Patch Sensor was not securely fitted, the
Registration Sensor was unable to detect the paper correctly.
Service work
Follow the steps to reinstall the registration sensor.
1) Turn OFF the power.
2) Pull out the Cassette 1.
3) Open the Right Lower Cover [1], then release the lock by pushing the part [a] to open the Right Cover
fully.
pg. 37
4) Move the Lock Lever [2] in the direction of the arrow.
5) Remove the Cassette 1 Separation Roller Unit [3] in the direction of the arrow.
[CAUTION] When installing the Cassette 1 Separation Roller Unit [3], be sure that the Lock Lever [2] is
released.
pg. 38
6) Remove the screw [4] of the Pickup Guide.
7) Remove 2 claws [b], then remove the Pickup Guide [5] in the direction of the arrow with releasing the boss
[c].
8) Remove the Cable Cover [6] with releasing the claw [d].
pg. 39
9) Disconnect the 3connectors [7].
10) Remove the 2 screws [8].
11) While lifting up the Sensor Lever [9], pull out the Cassette 1 Pickup Unit toward the front.
pg. 40
12) Remove the Connector Cover with pushing the claw [e] by slotted screwdriver.
13) Disconnect the 2 connectors.
14) Remove the 2 springs (right and left) of Registration Patch Sensor.
pg. 41
15) Remove the Left Shaft in the direction of the arrow to remove the Registration Patch Sensor.
16) Correctly fit the claw of the Registration Sensor with the Registration Sensor [10] upward at an angle [f]
as in the photo.
pg. 42
[Reference] [A] shows the Registration Sensor as seen from [f] angle.
17) Attach the part to the main body in reverse order from Step 15).
18) Feed 10 sheets each from the Cassette 1 and the Cassette 2 and make sure that there is no error such
as Jam.
Title
0105 Jam Code due to floating Cassette 1 Separation Roller Unit
Symptom
0105 Jam occurred.
- 0105Jam: Registration Sensor (PS20) Delay Jam
pg. 43
Cause
The Cassette 1 Separation Roller Unit [A] was not fixed to the proper setting location. [B] indicates the wrong
status whereas [C] indicates the correct status.
Service work
Properly set the Cassette 1 Separation Roller Unit.
Title
0105 Jam Code due to failure of gear engagement when the multi-purpose tray is used
Symptom
During paper feeding from the multi-purpose tray, 0105 jam and abnormal sound occurred.
- 0105: Registration Delay Jam
TP12 187c.pdf
Cause
To feed paper from the multi-purpose tray, paper is picked up in such a way that the gear [2] attached to the
gear holder [1] of the cassette 1 pickup unit causes rotation of the gear [4] of the M.P. paper pick-up gear
ass'y [3] attached to the right door assembly.
pg. 44
When the failure occurs, in the M.P. paper pick-up gear ass'y on the right door assembly, the front portion [a]
of the gear holder assembly is displaced in the direction indicated by [b]. This causes the gear holder [1] and
the gear [2] of the cassette 1 pickup unit to be displaced toward the M.P. paper pick-up gear ass'y [3] (in the
direction of the arrow). Accordingly, play cannot be provided properly between the gear [2] and the gear [4],
resulting in pickup failure and abnormal sound.
The following Figure [A] shows the normal state and Figure [B] shows the state when the symptom occurs.
Service work
Prepare the new type gear holder (FM1-B281-000), and replace the part according to the steps below. The
following Figure [A] shows the old type and Figure [B] shows the new type.
pg. 45
1) Turn OFF the main power switch of the machine.
2) Pull out the cassette 1.
3) Open the right upper cover. Release the lock by pushing the part [a] to open the right lower cover
[1] fully.
4) Move the lock lever [2] in the direction of the arrow.
pg. 46
5) Remove the cassette 1 separation roller unit [3] in the direction of the arrow.
[Caution] When installing the cassette 1 separation roller unit [3], make sure that the lock lever [2] is
released.
6) Remove the screw [4] of the pickup guide.
7) Remove the two claws [b] of the pickup guide, and remove the pickup guide [5] in the direction of the
arrow by releasing it from the boss [c].
pg. 47
8) Remove the cable cover [6] by releasing the claw [d].
9) Disconnect the three connectors [7].
10) Remove the two screws [8].
pg. 48
11) While lifting up the sensor lever [9], pull out the cassette 1 pickup unit.
12) Remove the E-ring [10], and remove the gear holder assembly [11].
13) From the gear holder assembly, remove the output gear [12], the idler gear [13], and the torsion spring
[14], and install them to the new type gear holder.
pg. 49
14) Install the parts by reversing the steps from step 12).
15) Test paper feeding from the multi-purpose tray and check that there is no problem.
[Replacement Part]
FM1-B281-000 HOLDER, GEAR
Title
0D91/0205 Jam Code occurs on a machine with a version of system software earlier than Ver.24.03 due to a
wrong paper size setting for the multi-purpose tray
Symptom
When paper was fed from the multi-purpose tray, 0D91/0205 jam occurred due to a wrong setting of paper
size.
- 0D91: Registration Sensor Size Error Jam
- 0205: Registration Sensor Stationary Jam
Cause
For versions of system software earlier than Ver.24.03, the default paper size setting for the multi-purpose
tray was A4/LTR.
When the multi-purpose tray was used, the paper size setting was not changed from the default setting.
Therefore, A4/LTR-size paper was used, and consequently causing the jams. If the paper size to be fed was
smaller than A4/LTR, 0D91 jam occurred. If the paper size to be fed was larger than A4/LTR, 0205 occurred.
pg. 50
Service work
Upgrade the machine's system software (MN-CONT) to Ver.24.03 or later.
For system software Ver. 24.03 and later, the default setting of paper size for the multi-purpose tray has
been cancelled.
Make the following combination upon upgrading it to MN-CONT Ver.24.03
MN-CONT:Ver.24.03/DC-CON:Ver.51.03
<Feeder Jamming>
Title
Last sheet of multiple-sheet document not picked up (DADF-AC1)
Symptom
When picking up the document of multiple-sheet, the last sheet was not picked up and left in the Document
Tray.
Cause
The symptom was caused by either of the following.
1) When the ADF rear side plate deforms at either [A] or [B], the Last Document Detection Sensor moves
downward. This causes the dislocated sensor flag detection position for the Last Document Detection
Sensor resulting in improper detection of document presence.
[a] indicates a normal status whereas [b] drawn in a yellow line indicates the deformation at the attachment
position.
pg. 51
2) When there is only one sheet of document left, the document paper bends on the concave portion of the
Separation Reverse Guide Assembly [1]. Then the Last Document Detection Sensor Lever [2] lowers to
no-paper detection position from paper presence detection position.
Service work
1) Open the paper pick-up cover of the DADF to remove the Rear Cover.
2) Check for the rear plate deformation from the right side [A] and back side [B] of the machine. If the plate is
deformed, modify the deformation as shown in the photo below. If the plate is not deformed, attach the Rear
Cover and go to Step 5).
pg. 52
3) Attach the Rear Cover.
4) Set 3 sheet of test document on the feeder to scan (copy.) If the symptom improves, then the work is
completed. If the symptom does not improve, go to Step 5).
5) Replace with the countermeasure Last Document Detection Sensor Lever (Empty Sensor Lever)
(FC8-6347-010) and the countermeasure Separation Reverse Guide Assembly (FM4-4312-010.) In this
measure, the [C] part of the Last Document Detection Sensor Lever is extended approximately 0.5mm and
the [D] part of the Separation Reverse Guide is heightened approximately 0.5mm. These measures prevent
the Last Document Detection Sensor from wrongly detecting no-paper even though the last sheet of the
document bends.
6) Set 3 sheet of test document on the feeder to scan (copy.) If the symptom improves, then the work is
completed.
FC8-6347 LEVER, EMPTY SENSOR
FM4-4312 SEPARATION REVERSE GUIDE ASS'Y
Title
DADF fails to feed originals after the machine recovers with a version of System Software earlier than Ver.
21.01 recovers from Sleep Mode
Symptom
Even though the Start button was pressed after the following steps, the DADF did not feed originals and the
pg. 53
copyboard glass was scanned (copied).
1) Let the machine go into Sleep Mode with its feeder being opened.
2) Close the feeder while the machine stays in Sleep Mode, and then let the machine go out of the mode.
3) Place originals on the feeder and press the Start button; then the symptom occurs.
Cause
Although the feeder was opened and closed while the machine was in Sleep Mode, the feeder open/close
detection signal was not sent to the main controller PCB 1.
Service work
Upgrade the machine's system to Ver.21.01 or later.
Make the following combination upon upgrading.

MN-CONT: Ver.21.01/DC-CON: Ver.40.03/G3 FAX: Ver.2.05/Inner Finisher-C1 SORTER: Ver.6.03
Title
0004/0005/0006 jam code (Measure against double feeding jam when the document is fed by ADF)
Symptom
Machines having serial numbers earlier than below had multiple feed jam (0004/0005/0006 Jam Code)
when documents were fed.
- 0004: Registration stationary jam
- 0005: Read sensor delay jam
- 0006: Read sensor stationary jam
Cause
Depending on paper types, separation capability of separation pad may be decreased.
TP11 324b.pdf
Service work
Following the steps below, implement replacement with the separation pad unit holder (FL3-5538-000)[1] of
which the separation capability has been improved.
pg. 54
1. Open the feeder cover.
2. Remove 2 hooks [2] of the separation pad unit holder to remove the separation pad unit holder.
3. Attach the separation pad unit holder (FL3-5538-000). Due the measure, the color of the separation pad
unit holder has been changed from black to white.
FL3-5538 HOLDER, SEPARATION PAD UNIT
<E020>
Title
E020-0x60/E020-1x60 /340001/340002/340006 Alarm Code due to the tension spring coming off
Symptom
E020-0x60/E020-1x60 or Alarm Code (340001/340002/340006) may occur.
- E020-0x60: ATR patch not formed correctly, or patch sensor error
- E020-1x60: Abnormal patch reading value detected (x=0: Y, 1: M, 2: C, 3: Bk)
- 340001/340002 Alarm code: Auto registration adjustment alarm (a soil or scar on the belt is erroneously
detected as a pattern, and accordingly deviation occurs in read-in data.)
pg. 55
- 340006 Alarm code: Correct color mismatch alarm (color displacement is not properly corrected as a result
of the drum phase control.) Possibly an error in the drum phase sensor.
Cause
Because the tension spring in the secondary transfer roller unit comes off, the patch sensor cannot be set at
the proper position. As a result, the symptom occurs.
Photos [A] and [C] below show the state of the tension spring installed improperly, and Photos [B] and [D]
show the proper state of the tension spring.
Service work
Following the procedure below, check the state of the tension spring installed and correct its position.
1) Open the right door unit fully.
2) Check the state of the tension spring installed. If the tension spring is out of position, correct it by referring
to the photos shown in "Cause."
Title
E020-0091/E020-0191/E020-0291/E020-0391 due to the inadequate fitting of the contact holder unit
Symptom
Any of E020-0091/E020-0191/E020-0291/E020-0391 occurred in Field.
- E020-0091: ATR Sensor (Y) error or toner supply error
- E020-0191: ATR Sensor (M) error or toner supply error
- E020-0291: ATR Sensor (C) error or toner supply error
- E020-0391: ATR Sensor (Bk) error or toner supply error
pg. 56
Cause
The contact holder unit[1] was not fitted into the emboss[a] properly. This interfered with the terminal[2] of
the contact holder unit from contacting with the contact plate[3] of the drum unit as shown in the photo [A],
and resulted in the occurrence of the symptom. Normal state is shown in the photo [B].
Service work
Check the adequacy of fitting of the contact holder unit following the procedure below to fix the failure.
1) Turn OFF the main power switch.
2) Open the front cover, and then open the retainer cover[1] and the grip[2] of the drum unit.
3) Remove 2 screws [1] and the inner cover [2].
pg. 57
4) Remove 1 screw [1], reattach the contact holder unit to fit in the emboss[a] properly, and reattach the
same screw[1].
5) Reassemble the parts in the reverse order from the step 3).
6) Make test copy to confirm if an error or an abnormality on image would not occur.
Title
E020-0360 due to the break in the harness for the Registration Patch Sensor when the Main Power is turned
ON
Symptom
E020-0360 occurred when the power was turned ON.
- E020-0360: Low density for the target at patch detection
Cause
The cause was the break in the harness (the portion indicated by [a]) for the Registration Patch Sensor in
the Registration Sensing Assembly [1].
pg. 58
Service work
Check the harness for the Registration Patch Sensor according to the following steps. If a break is found,
prepare and install the Registration Sensing Assembly (FM3-8117-020).
1) Turn OFF the Main Power SW.
2) Remove all the Drum Units and the ITB.
3) Remove the Cassette 1 Separation Roller Unit and the Cassette 1 Pickup Unit.
4) Remove the 3 claws of the Connector Cover for the Registration Patch Sensor.
5) Disconnect the 2 connectors.
pg. 59
6) Remove the 2 springs (right and left).
7) Remove the Left Shaft in the direction of the arrow to remove the Registration Sensing Assembly.
pg. 60
8) Check whether a break is found in the harness for the Registration Patch Sensor. If a break is found,
replace the Registration Sensing Assembly. If no break is found, check other factors.
9) Reassemble the parts in the reverse order from step 7).
10) Turn ON the Main Power SW and check that no problem occurs.
[Replacement Part]
FM3-8117 REGISTRATION SENSING ASSEMBLY
Title
E020-1360 occurs due to the dust on the dustproof glass
Symptom
E020-1360 occurred.
- E020-1360: Abnormal detected patch reading value
Cause
Laser exposure quantity decreased due to dust on the dustproof glass [2] of the laser scanner unit [1],
causing low toner density of patch.
pg. 61
Service work
Clean the dustproof glass of the laser scanner glass following the steps below.
1) In Service Mode > Copier > Function > MISC-P > SHT-OPEN, press OK and open the shutter of the laser
scanner unit.
3) Open the front cover and the drum unit retaining cover [1].
4) Open the handle [2] and pull out the drum unit [3] with both hands, and pull it out horizontally.
[Caution] Do not touch the surface of the photosensitive drum.
5) Block light with paper etc. to the removed Drum Unit.
pg. 62
[Caution] Be sure to insert the drum unit until it stops before closing the retaining cover. If the drum unit is
not pushed all the way when closing the retaining cover, error code E021-xx20 may occur.
6) Remove the dustproof glass cleaning tool [4] from the front cover.
7) Insert the dustproof glass cleaning tool [4] into the groove [a], and clean the Dustproof Glass.
[Caution] When pulling the dustproof glass cleaning tool out, be sure to pull it out while pushing the lever
toward right direction. If it is pulled out abruptly, it may come in contact with the ITB.
8) Attach all the removed parts in the reverse order from step 6) to Step 3).
Title
E020-0x60/E020-0x91/E020-0xb1 due to stained Toner Level Detection Area
Symptom
On the machines with serial number earlier than the following, E020-0360, E020-0391, E020-03b1 occurred
approximately from several days to 2 months after installation.
pg. 63
- E020-0360: Low density for the Bk target at patch detection.
- E020-0391: The average Bk value of detected ATR sampling value is equal to or higher than the specified
value.
- E020-03b1: The Bk T/D ratio detected by the ATR Sensor is equal to or lower than the specified value (light
density)
[Reference] Output may become available by turning the main power switch off/on when E020-03b1 occurs.
Cause
The Toner Level LED (light emitting section) and the Toner Level PT PCB (light receiving section) on the
Toner Level Detection Area took charge resulting in toner adhering to the light emitting section and the light
receiving section. Therefore, the presence of toner was detected despite the hopper being out of toner.
Then toner was not supplied resulting in this symptom.
[1] Toner Feed Assembly, Black
[2] Toner Level Detection Area (light receiving section)
TP11 168c.pdf
Service work
1) In Service Mode > COPIER > Counter > MISC > T-SPLY-K, write down the numerical value. Let this
numerical value as "a".
2) Add up all the numerical values in Service Mode > COPIER > Counter > PICKUP >
C1/C2/C3/C4/MF/2-SIDE and write down the obtained numerical value. Let this numerical value as "b".
3) In Service Mode > COPIER > Counter > MISC > SUC-A-K, write down the numerical value. Let this
numerical value as "c".
4) Calculate the numerical values "b" and "c" as shown below and obtain the numerical value "d". d= (b x
c)/100
pg. 64
5) If the numerical value "a" is bigger than "d", go to step 6). It is possible that the light emitting/receiving
sections on the Toner Level Detection Area are stained. If the numerical value "a" is smaller than "d", check
for the toner supply assembly and the Drum Unit.
6) Turn off the main power SW.
7) Remove all Drum Units and the ITB.
8) Remove Cassette 1, the Front Cover, the Left Cover and the First Delivery Tray.
9) Remove the Bk Toner Bottle Mount.
10) Check for the toner in the Toner Feed Assembly. If there is no toner [A] and you can see the feed screw
[3] , replace the Toner Feed Assembly after performing step 11) and onward. If there is toner [4] [B], do not
perform step 11) and onward, but try to find another cause.
11) Remove the stopper and remove the Link Stick in the direction of the arrow.
12) Remove the 2 screws [5].
pg. 65
13) Push the rib [6] that Black Toner Feed Assembly catches the rear end plate back to free the plate
catching hook.
14) Insert fingers into the space [7] and hold the toner feed assembly.
[Caution] When installing the Bk Toner Feed Assembly, be sure to make sure that the claw under the Bk
Toner Feed Assembly fits into the hole on the bottom metal plate of the Bk Toner Feed Assembly. (If this
claw does not fit, the toner supply operation fails, consequently leading to E020-0360.)
15) Lift up above the toner feed assembly.
16) Turn the Bk Toner Feed Assembly right down while pulling it toward the front a little.
pg. 66
17) If the Bk Toner Feed Assembly is turned, the claw [9] may hit against the PCB behind the assembly. To
prevent this, pull the assembly toward the front a little while turning it right down.
18) Replace the Toner Feed Assembly with the countermeasure part (FM3-8084-010). This measure has a
mechanism added to drop toner adhered to the toner level detection sensor window in the Toner Feed
Assembly by vibration.
19) Put together all the removed parts in the reverse order of removal.
[Caution] When you install Bk Toner Feed Assembly, please confirm the caution in Step 14.
20) Turn on the main power SW.
21) If the machine's software has a combination of less than MN-CONT Ver.20.70/DCON Ver.40.03, update
to MN-CONT Ver.20.70/DCON Ver.40.03 or later.
[Caution] If the versions are less than the above, Service Mode in step 23) cannot be performed.
22) Check the numerical value of the affected color in Service Mode > COPIER > Display > DENS >
DENS-K. You will see a numerical value close to -4.00% to -6.00% displayed, then if E020-03b1 occurs, the
a numerical value will be over the -5.00%.
23) In Service Mode > COPIER > Function > INSTALL > SPLY-H-K and press "OK". "START" will be
displayed for a moment in Service Mode display and then "OK!" will be displayed. This allows the initial
filling of toner from the toner bottle to the hopper unit.
24) Open the front door of the machine and insert the door key switch into the door open/close sensor switch.
Then the operation of toner supply to the buffer unit starts and lasts for approximately 40 seconds. Make
sure that the toner bottle rotates intermittently. If the toner bottle does not rotate, check for the Toner Feed
Assembly Attachment.
25) Place A3 blank sheet on the copyboard glass and make 21 copies. This allows toner to be supplied in
the developing assembly.
26) Check the numerical value of Service Mode > COPIER > Display > DENS > DENS-K. You will see a
numerical value close to -1.00% to -2.00% displayed as toner was supplied in the developing assembly.
pg. 67
27) Make a copy in CA-1 test chart. If no problem is found on the image, then the work is completed. If
there is a problem with image density, go back to step 25).
FM3-8084 Toner Feed Assembly, Black
When upgrading to MN-CONT Ver.20.70/DC-CON Ver.40.03 or later, follow the combination below.
MN-CONT: Ver.20.70/DC-CON:Ver.40.03/G3 FAX:Ver.2.05/Inner Finisher-C1 SORTER: Ver.6.03
Title
E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose
Symptom
E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose.
- E020-1360: Abnormal detected Bk patch reading value
Cause
If the screw [A] of the inner middle panel gets extremely loose or comes off, the inner middle panel becomes
unable to retain the [B] on the drum unit to where it should be set resulting in it moving forward. Because of
this, drive was not transmitted to the drum and the Bk patch could not be formed.
Service work
Tighten the screw of the inner middle panel.
Title
E020-0120 occurs due to the stuck coupling of the drum unit upon inserting the drum unit
Symptom
E020-0120 occurred due to the stuck drum unit coupling.
-E020-0x20: ATR sensor error or toner supply error (x=0: Y, 1: M, 2: C, 3: Bk)
Cause
When inserting the drum unit into the main unit, the coupling [A] gets stuck with the guide rail [B], causing
E020-0x20.Picture [C] shows the stuck coupling.
pg. 68
Service work
Release the stuck coupling. Make sure to check that the error does not recur after inserting the drum unit
into the main unit. If it recurs, there may be other factors to cause the error.
[Caution] If the drum unit coupling hits against something, it may get stuck with the guide rail. Handle the
drum unit coupling with care.
Title
E020-0x90 upon installation due to the return failure of a contact spring on the Developing bias
Symptom
E020-0x90 occurred upon installation.
- E020-0x90: ATR Sensor error or toner supply error (x=0:Y, 1:M, 2:C, 3:Bk)
Cause
The leading edge of a contact spring on the Developing bias consists of a double ring. The return failure of a
spring occurred due to this ring being crossed resulting in a contact failure and a subsequent error.
Service work
1) Detach the cap by removing the claw of the contact spring cap [A].
pg. 69
[Caution] Be careful not to break the claw when detaching the cap. If the cap gets broken, replace the High
Voltage Holder Assembly.
2) Correct the crossed ring [B] of the contact spring. Attach the cap by getting the spring through the slit of
the cap [A].
FM3-8160 HIGH VOLTAGE HOLDER ASS'Y
Title
E020-0x90 /abnormal noise/toner leakage occurs at the time of installation due to the displacement of gear
inside the drum unit cover
Symptom
At the time of installation or replacement of the drum unit, a machine having a serial number earlier than
below or a drum unit having a lot number earlier than below causes abnormal noise around the drum unit or
E020-0x90. In the worst cases, toner leaks from the drum unit.
- E020-0x90 : ATR Sensor error or toner supply error (x=0:Y, 1:M, 2:C, 3:Bk)
[Reference] As for the machine having the serial number below or later, and the drum units having the serial
number below or later, the positions of the take-up gear and the worm gear are checked.
pg. 70
Drum Unit Lot No
Yellow Y200035542
Magenta M200035495
Cyan C200035503
Black K200035617
The picture below shows the drum unit [A] and the ITB [B] when the magenta toner leaked.
Cause
At the time of installation or replacement of a drum unit, gears inside the drum cover unit roll up the toner
seal sheet automatically. In the cases described above, however, the take-up gear [C] and the worm gear
[D] behind the drum unit cover displaced to the left, and as the result, the toner seal sheet was not rolled up
completely, and consequently leading to the symptoms.
Service work
1) Remove the drum unit and the ITB. Check toner leakage.
2) If the toner is leaked on the ITB, remove the toner on the ITB and put the ITB back into the machine.
3) Measure the length of the gap between the drum unit and the drum unit cover.
When the length is 2.8mm or more, replace the drum unit.
When the length is less than 2.8mm, there may be other factors.
[Caution] When the claw receiver [E] of the drum unit cover or the claw [F] is broken, replace the drum unit.
pg. 71
Title
E020-1260 displays because the Dustproof Shutter is not open
Symptom
E020-1260 displays while the machine is being installed.
- E020-1260: Abnormal detected patch reading value
Cause
Foreign substance [B] is mixed into the Dustproof Shutter [A] of cyan Laser Scanner Unit, and this prevents
the shutter from opening fully. [C] indicates the range of open/close shutter.
Service work
Check the Dustproof Shutter. Remove the foreign substances if you find any.
Title
E020-0360 occurs due to an installation error of the Bk hopper unit
Symptom
E020-0360 occurred a few days after the replacement of the Bk hopper unit.
- E020-0360: Low density for the target at patch detection
pg. 72
Cause
When the Bk hopper unit was replaced, the claw [A] fixing the unit in place failed to fit into the groove firmly.
As a result, no toner was supplied.
[B] shows the claw that does not fit into the groove, and [C] shows the claw that fits the groove firmly.
Service work
Re-install the Bk hopper unit.
pg. 73
<Noise from Fixing Assembly, Fixing Drive Assembly and the Right Door Assembly>
Title
Noise at the time of turning ON the main power/recovery from sleep/duplex printing due to contact between
the duplex drive gear and the right door detection holder
Symptom
Noise may be caused at the time of turning ON the main power (recovery from sloop), or duplex printing.
Cause
The mounting shaft on the right door unit has some play in the front-back direction. However, in a case of the
parts with too much play, the duplex drive gear [1] on the right door unit may come into contact with the
portion [a] of the right door detection holder, which may cause noise.
TP13 303.pdf
Service work
When the above symptom occurs, prepare one each of the two types of the washers with the part numbers
described below, and attach them by following the steps below to secure a space of 1.4 mm so that the
duplex drive gear [1] and the portion [a] of the right door detection holder do not touch with each other.
- Photo [A]: XD1-1108-228 (a washer with 8.2 mm internal diameter/13 mm external diameter/0.8 mm
thickness)
- Photo [B]: XD1-1108-226 (a washer with 8.2 mm internal diameter/13 mm external diameter/0.6 mm
thickness)
[Caution]
When attaching the two washers with 0.6 mm, only a space of 1.2 mm can be secured, and then noise may
be caused. Therefore, be sure to attach one each of the above two types.
pg. 74
1) Remove the rear upper cover, the right upper sub cover and the rear cover.
2) Remove the cassette right upper sub cover 1 and the cassette right upper sub cover 2 from 2 bosses
each [a].
3) Remove 1 screw and 1 hook [a] to detach the right lower sub cover 2.
4) Remove 1 screw, 1 hook [a] and 1 connector to detach the right rear sub cover.
pg. 75
5) Open the multi-purpose tray.
6) Release 1 claw [a] and the stopper retainer, and remove the stopper.
7) Close the multi-purpose tray, and open the right lower cover.
8) Remove 2 screws to remove the link arms at right and left sides.
[Caution] When removing the link arms, be sure to support the right door unit.
pg. 76
9) Remove 2 screws to detach the hinge at front side.
10) Remove the right door unit in the direction of the arrow.
pg. 77
11) Slightly move the spring [1] on the right door unit in the direction of the blue arrow and remove it from the
shaft. Then attach one each of the two washers (XD1-1108-226/XD1-1108-228) to the shaft and put the
spring back into place.
[Caution] Remove the spring slowly, because the end of the spring is fixed to the right door unit.
12) Reassemble the parts in reverse order from the step 10).
13) Make a double-sided test copy, and check that noise is not caused.
[Additional parts]
XD1-1108-226 WASHER
XD1-1108-228 WASHER
Title
Abnormal noise (rattling) due to drive gear breakage in delivery assembly
Symptom
Abnormal noise (rattling) occurred from the delivery assembly.
Cause
The drive gear [a] of the delivery assembly was broken.
[A] shows the broken gear. [B] shows the gear in normal condition.
pg. 78
Service work
Follow the procedure below.
1) Remove the fixing assembly from the main body.
2) Check the condition of the gear in the delivery assembly. If the gear is broken, replace the delivery
assembly (RM1-8830-000).
[Replacement Part]
RM1-8830 PAPER DELIVERY ASS'Y
Title
Abnormal sound due to the chipped off gear inside the fixing assembly
Symptom
Service Parts Lot #
Fixing Assemble (FM4-6227-000) 120V 3211217164
Fixing Assemble (FM4-6228-000) 230V 3221277925
Cause
In the fixing assembly that has long been used, the 21T/15T gear [1] and the 35T gear [2] get worn out,
causing gear disengagement, and resulting in noise from the fixing assembly.
pg. 79
Service work
Prepare the following 3 parts: the new types of the 21T/15T gear (RU6-0710-000) and 35T gear
(RU6-0711-000) which were made less likely to be chipped off by increasing the number of meshing teeth of
the old type, and the lower fixing cover (RC2-6506-000) that was changed in shape.
A) 21T/15T gear[A] is the old type, and [B] is the new type.
b) 35T gear
[A] is the old type, and [B] is the new type.
c) Lower fixing cover

[A] is the old type, and [B] is the new type.
pg. 80
Replace the above 3 parts at the same time by following the steps below.
1) Open the lower right cover, and then hold the right and left grips [1] and pull out the fixing assembly to the
direction of arrow [2].
[Caution] Be careful when removing the fixing assembly because it is hot immediately after the power is
turned OFF.
2) Remove 2 screws and 2 claws [a], and then remove the fixing delivery guide.
A) When the delivery expansion kit C1 is not attached
B) When the delivery expansion kit C1 is attached
pg. 81
3) Remove 2 screws [1] and 4 claws [a], and then remove the fixing front cover.
[Caution] As the claws [a] can be broken if a flat head screwdriver is used directly onto the claws, remove
the cover from the part [b] near the claw [a].
4) Remove 2 screws [1] and 1 claw[a], and then remove the fixing right cover.
[Caution] When removing the fixing right cover, the dowel pin [4] can drop off due to detachment of the cam
gear [3]. Be careful not to lose the dowel pin [4] and/or the cam gear [3].
pg. 82
5) Remove the 21T/15T gear [1], then remove the 35T gear [2] while letting the 1 claw [a] escape, and
replace them with the new type of the 21T/15T gear [1] and 35T gear [2].
6) Hold the fixing right cover [1] and the cam gear [2] as shown in the photo, and attach them to the fixing
assembly. Be sure to check the following caution when performing the above.
pg. 83
[Caution]
- Attach the cam gear [1] and the white cam [2] so that they engage with each other.
- Place the harness [1] so that it can be housed within the guide [2].
- Attach the fixing right cover so that the shaft [1] of the fixing assembly can be fit into the hole position [a] of
the cover.
pg. 84
7) Fix the fixing right cover with the 2 screws [1].
8) Attach the fixing front cover with 2 screws [1] and 4 claws [a].
9) Remove 2 claws [a] and 2 bosses [b], and then remove the lower fixing cover.
[Caution] Remove the 2 claws [a] at first.
pg. 85
10) Attach the new type of the lower fixing cover.
[Caution] When attaching the lower fixing cover, attach the claws [a] at first and then fit the cover into the
boss [b] on the fixing assembly side.
11) Reassemble the parts in the reverse order from the step 2).
[Replacement parts]
RU6-0710 21T/15T GEAR
RU6-0711 35T GEAR
RC2-6506 COVER, FIXING, LOWER
Title
Noise from the fixing drive assembly due to failure of the fixing drive gear at the time of turning OFF the main
power/transition to sleep mode/occurrence of jam/error
Symptom
Noise (clattering sound) was heard from the fixing drive unit at the following timings.
- At the time of turning OFF the main power
- At the time of transition to sleep mode
- At the time of occurrence of a jam
- At the time of detection of a jam when turning ON the main power
- At the time of occurrence of a jam
pg. 86
Cause
At the above timings, the drive gear [3] and the driven gear [4] in the ratchet unit [2] of the fixing drive unit [1]
rotate while being engaged with each other, so that the fixing film unit and the pressure roller become
separated. When the seal [5] attached to the drive gear deteriorates and becomes thinner, the engagement
portion [a] of the drive gear and the driven gear becomes unstable, and then the drive gear rotates idly on
the surface of the driven gear, thereby causing a noise.
Service work
Prepare the new type of the fixing drive unit and replace the fixing drive unit with the new type by following
the steps below.
[Reference]
Component formation for the new type fixing drive unit is changed in that the seal is not used to reduce
slippery at the engagement portion. [A] is the new type and [B] is the old type. [1], [2], [3] and [a] are the seal,
the drive gear, the driven gear, and the engagement portion, respectively.
pg. 87
1) Remove the rear upper cover, the connector cover and the rear cover.
2) Open the right lower cover, and then remove the fixing assembly.
3) Remove the waste toner container.
4) Remove 1 connector [1] and 2 screws [2], and then remove the waste toner storage box [3].
If Super G3 FAX Board-AH1 is attached, perform the following steps. If not, proceed to the step 5.
4-1) Remove 2 connectors [1], and then remove the controller cover [2].
4-2) Remove 2 connectors [1] of the main controller and 1 connector [2] of the FAX board.
pg. 88
4-3) Remove 3 screws [1], and then remove the FAX board [2].
5) Remove 1 screw and 4 claws, and then remove the primary transfer high-voltage power supply PCB.
pg. 89
6) Disconnect 1 connector [1] from the primary transfer high-voltage power supply PCB.
7) Remove the 1 claw [a], and then remove the harness cover.
8) Disconnect 7 connectors [1].
pg. 90
9) Remove 1 screw, and then remove the right rear sub cover.
10) Remove 1 screw, and then remove the inner guide 1 [1].
pg. 91
11) Remove 1 screw, and then remove the inner guide 2 [1].
12) Remove 4 screws [1], and then remove the fixing drive unit [2].
[Caution] When installing the fixing drive unit, be sure that the plate [3] on the fixing drive unit side is
positioned beneath the plate [4] on the main body side.
pg. 92
13) Remove 4 screws and the fixing motor, and then assemble these parts on the new type fixing drive unit.
[Caution] When installing a new fixing drive unit, remove the positioning member.
[Replaced Parts]
FM0-1158-010 FIXING DRIVE ASS'Y
<Light Image / Faulty Density / Faulty Color Reproduction >

Title
Faulty image where specific color of toner does not get printed due to laser shutter lever malfunction
Symptom
When color copying/printing, specific color of toner does not get printed.
Cause
The laser shutter lever was unable to operate because spattering toner is accumulated on moving parts of
pg. 93
the laser shutter lever. As a result, specific color does not get printed because a drum is not exposed to
enough laser beam.
Service work
Follow the steps below to remove toner bottle mounts, and clean moving parts of laser shutter lever.
1) In Service mode > COPIER > Function > MISC-P > SHT-OPEN, press OK to open the laser shutter.
2) Turn OFF the power, then remove the elective Drum unit.
3) Place a flashlight where the removed drum unit was located, and make sure the laser shutter is open. If
the laser shutter is open, then a cause of the problem is different from the one noted in this FAQ; look for
other contributing factors.
4) Remove the all drum units.
5) Remove the ITB unit.
6) Remove the cassette 1, the front cover, the left cover and the first delivery tray.
7) Remove the toner cartridge.
8) Remove the fan holder cover [1].
9) Depending on the toner bottle mount to be removed, follow the steps below.
a. When removing the toner bottle mount "M"
Remove the connector [2](1 pc), screw [3](2 pcs), protrusion [a](2 places), and remove the fan duct 2 in the
direction of the arrow.
b. When removing the toner bottle mount "Y"

Remove the connector [4](1 pc), screw [5](2 pcs), protrusion [b](2 places), and remove the fan duct 1 in the
direction of the arrow.
pg. 94
c. When removing the toner bottle mount "C"
Remove the screw [6](2 pcs), protrusion [c](3 places), and remove the fan duct 3 in the direction of the
arrow.
10) Put the cover [7] of drum unit back and remove the spring [8]. After step 10), steps are the same for all
colors.
11) Remove the screw [9] (1 pc) of the toner guide rail reinforcing member.
pg. 95
12) Remove protrusion [d](3 pcs), then remove the toner guide rail [10].
13) Remove the boss [e](2 places) of the toner guide rail reinforcing member [11], and pull out the toner
guide rail reinforcing member [11].
14) Clean toner build-up on moving parts of the laser shutter lever.
[Caution] Check for a cause for toner leakage.
pg. 96
15) Attach all the removed parts in the reverse order from step 13).
16) Make copies with the test chart, and make sure the image is printed correctly.
Title
Variation of image hues occurs when continuous output is being made
Symptom
Variation of image hues occurs when continuous output is being made.
Cause
The amount of toner charge in the developing assembly drastically changed due to the installation
environment change (temperature/humidity) or image density change, causing the problem.
Service work
If variation of hues occurs on plain paper, go to "a. Steps for plain paper."
If it occurs on "heavy paper" or "print" output, go to "b. Steps for heavy/print output."
a. Steps for plain paper
1. Execute "Full Adjust" in Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto
Adjust Gradation.
2. Select paper source and then press "OK." Then, output and read the test print according to the message
on the screen, and then perform Full Adjust.
pg. 97
3. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) >
COPIER > Option > IMG-SPD > ARC-INT1. Setting range is between "10" to "500" (Default: 80).
[Caution]
- Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal points.
(e.g.: If an entry value is 80, setting value will be 89. And if an entry value is 20, setting value will be 23.) First,
make sure to let the customer know that the productivity will slow down slightly after making the setting. After
the customer accepts this, make the setting.
- When a setting value of ARC-INT1 is changed to "20", be sure to perform the step 4).
4. Set ARC-INT2 to "20" or below in Service Mode (Level 2) > COPIER > Option > IMG-SPD.
[Caution] Do not set ARC-INT2 to a higher value than that of ARC-INT1.
b. Steps for heavy/print output
1. Select the settings below from HPFL-DSP in Service Mode > COPIER > Option > DSPL-SW and then turn
OFF and ON the main power.
0: Displays Auto Gradation Adjustment with plain paper only (default)
1: Displays Auto Gradation Adjustment with plain paper and heavy paper
2: Displays Auto Gradation Adjustment with plain paper and 1200dpi resolution setting.
3: Displays Auto Gradation Adjustment with plain paper, heavy paper and 1200dpi resolution setting.
2. Select an appropriate paper type (plain paper, heavy paper and 1200dpi resolution setting) [B] and then
perform Full Adjust in Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation.
You will get the following screen if you select "3" in Step 1.
3. Select the paper type you perform the adjustment and then press "OK." After that, output and read the test
print and then perform Full Adjustment.
pg. 98
[Caution] When you perform Auto Adjust Gradation, make sure to perform this for each paper type. The file
below shows recommended paper type for Japan, USA, and Europe.
Plain Heavy
JPN CS-814 (81.4g) GF-C209 (209g)
USA Hammermill Photo White (105g) Hammermill Color Copy Cover (162g)
EUR Canon High Grade (100g) Canon High Grade (200g)
4. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) >
COPIER > Option > IMG-SPD > ARC-INT1. Setting range is between "10" to "500" (Default: 80).
[Caution]
- Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal points.
(e.g.: If an entry value is 80, setting value will be 89. And if an entry value is 20, setting value will be 23.) First,
make sure to let the customer know that the productivity will slow down slightly after making the setting. After
the customer accepts this, make the setting.
- When a setting value of ARC-INT1 is changed to "20", be sure to perform the step 5).
5. Set ARC-INT2 to "20" or below in Service Mode (Level 2) > COPIER > Option > IMG-SPD.
[Caution] Do not set ARC-INT2 to a higher value than that of ARC-INT1.
Title
Output image becomes dark when the resolution is set at 1200dpi
Symptom
When the resolution is set at 1200dpi in the printer driver, output images become darker than those output at
600dpi.
This symptom is not affected by the data.
[A] is the output at 1200dpi, and [B] is at 600dpi.
pg. 99
Cause
The electric charge of toner inside the developing assembly suddenly changed due to frequent output at
1200 dpi, the change of installation environment (temperature/humidity), or the change of image density.
Service work
1) To show "Auto Adjust Gradation" button for 1200dpi on the display, set "2" or "3" in the following step.
In Service Mode > COPIER > OPTION > DSPLY-SW > HPFL-DSP > set "2" or "3" as the setting value.
- 0: OFF (Default)
- 1: Plain / Heavy
- 2: Standard / For Printer 1200dpi
- 3: Standard(Thin) / Standard(Heavy) / For Printer 1200dpi
2) In the display > "Settings/Reg.Shortcut" > "Auto Adjust Gradation" > For Printer 1200dpi > perform
"Adjust"
Title
When printing from PS driver, output in different color if the version of the system software is earlier than
Ver.23.02.
Symptom
When printing from PS driver, some characters or image were printed in different color or not printed.
[1] is output like [2] in different color(blue characters).
Cause
The system software(earlier than MN-CONT Ver.23.02) had a problem in color table for postscript color
matching.
Service work
Upgrade the system software of the machine to Ver.23.02(MN-CONT Ver.23.02) and later.
When upgrading after MN-CONT Ver.61.05, use the combination of versions shown below:
MN-CONT: Ver.23.02/DC-CON: Ver.41.02//Inner Finisher-C1 SORTER: Ver.7.01
Title
Gradation is not reproduced when printing from the PS3 printer driver on a machine with system software
earlier than Ver.23.02.
pg. 100
Symptom
When printing from PS3 printer driver in MacOS X, the gradation area was reproduced as solid color image.
Gradation [A] was reproduced as solid color image like [B].
Cause
Shading processing had a problem on a machine with a system software earlier than Ver.23.02.
Service work
Upgrade the system software to Ver.23.02 (MN-CONT Ver.23.02) or later.
When upgrading it to MN-CONT Ver.23.02, use the combination of versions shown below:
MN-CONT: Ver.23.02/DC-CON: Ver.41.02/Inner Finisher-C1 SORTER: Ver.7.01
Title
PS printer driver on Windows prints color data that Illustrator creates in RGB color mode as the monochrome black
data
Symptom
When printing a color data that was created by Illustrator or a color data that was printed first time in the
following condition, the data was output as the black and white one.
1) Set a printer driver other than PS printer driver in Devices and Printers > "Default printer" and set its color
mode to "Black and White."
2) Start Illustrator and create a new document with "RGB" set as its color mode under New Document.
3) Chose "Illustrator Determine Colors" for Color Handling in Illustrator side.
4) In Illustrator side, select File menu > Print > Printer list, select PS printer driver and print the new
document. Then, the document is output as the black and white data.
[Reference]
- Data created with CMYK color mode is correctly printed in color.
- Once such a document is printed in color by the default printer, it comes to be output as color data
afterward.
Cause
This behavior is by design of Illustrator.
Illustrator checks whether the default printer that has been set in OS is PS printer driver or not upon startup,
and if it recognizes a printer driver other than PS printer driver as the default printer, it gets the color mode
information of the driver via dmcolor of DEVMODE data structure. On the other hand, the printer driver sets
the black and white mode in its dmcolor if "Black and White" is set on UI. In this situation, if Illustrator starts,
it sets its color mode to Black and White in accordance with the dmcolor value.
pg. 101
- DEVMODE data structure: stores information about printer environment
- dmcolor: a member of DEVMODE data structure, and switches the color mode of the color printer between
color and black and white.
Service work
Select "PostScript Printer Determine Colors" in "Color Handling" in Illustrator side.
[Reference] It is possible to avoid the problem by changing color mode setting of "Default printer" from "black
and white" to "color".
Title
Page borders are printed lightly Microsoft Word2007/2010
Symptom
When a file in which page borders were used in Microsoft Word2007/2010 was printed to an iR-ADV series
machine, the print was lighter than that from an LBP machine. Calibration with special fine line processing
was ineffective.
Cause
iR-ADV series machines draw and reproduce the page borders faithfully with the specified width, while LBP
machines reproduce the page borders with a width greater than the specified width according to the
specifications. Therefore, such a difference appears. Further, the reason why the calibration with special fine
line processing is ineffective is that the page borders are sensed an image. In the special fine line
processing, since texts/lines are the objects to be applied, it is ineffective for images.
Service work
The symptom is improved with the workaround below:
Perform printing by setting File > Print > Properties > Quality tab > Advanced Settings… > Halftones >
"Resolution" and also by setting Sharpness > "3[High]".
pg. 102
<E532>
Title
E532-0001 when the stapler moves due to the contact with the earth spring (Inner Finisher-C1)
Symptom
E532-0001 occurred on the finishers with the serial number below and earlier when the stapler moved.
-Inner Finisher-C1: FBZ09151
-E532-0001: Staple Move Motor Timeout Error
Cause
The symptom occurred because the Earth Roller [2] located at the lower part of the stapler got caught in
either [a] or [b] of the Earth Plate [3] when the stapler [1] moved to its home position. The causes of the
stapler being caught include the following.
a) Vibration upon shipment without fixing member for the stapler such as a pre-installation.
b) Moving the stapler overriding the Earth Plate with the inner cover being removed.
Service work
Refit the Earth Plate and add 1 piece of the Washer (XD1-2100-305) according to the following steps.
pg. 103
[Caution] Prepare 1 piece of the Washer (XD1-2100-305) before starting the work.
1) Remove 3 screws [1] to detach the front cover [2].
2) Remove 2 screws [3] to detach the right cover [4].
3) Remove 4 screws [5], and the fixed plate [6].
4) Remove 2 connectors [7] to remove the cable [8] from groove.
pg. 104
5) Pull out the Finisher approximately 10 to 15cm as shown below.
[Caution] Finisher falls down if it is pulled out too much.
6) Make sure the earth plate position from underneath, [A] is at the right position, and [B] is out of position.
7) Remove the screw [9] to detach the earth plate, and add the washer [10] as shown below and fix it with
the screw.
pg. 105
8) When attaching the Earth Plate and washer, fit the torsion coil spring [11] to the notch [a]. The photo [C]
indicates the washer properly attached whereas [D] indicates an improperly attached one.
9) Reattach the parts in reverse order from step 7).

XD1-2100-305 WASHER, PLAIN
< E001 >

Title
None Articles
< Black Line due to dirt of Stream Reading Glass >

Title
None Articles
pg. 106
<User Warning Message>
Title
"Close the lower right cover of the device" displayed due to deformation of the right door assembly
Symptom
"Close the lower right cover of the device" may be displayed.
Cause
The right door assembly becomes deformed by being pushed outward overtime due to repulsive forces from
the main body. As a result, the right lower cover sensor flag on the right door assembly becomes separated
from the main body side. This prevents the right lower cover sensor flag [1] from being detected by the right
lower cover sensor, which results in the above symptom.
TP13 222.pdf
Service work
Prepare the new type of the right lower cover sensor flag [2] with which the length of leading edge is longer
by 2mm than that of the right lower cover sensor flag [1], and replace the parts by following the steps below.
pg. 107
1) Open the right door assembly.
2) Insert a flathead screwdriver [1] into the part [a] as shown in the photo below, and lower the screwdriver
toward the direction [b] gradually to detach the right lower cover sensor flag [2] from the hook [c].
[Caution] When detaching the right lower cover sensor flag [2], the reel roller [3] may be detached. Therefore,
detach the right lower cover sensor flag while holding the reel roller with a finger.
3) Attach the new type of the right lower cover sensor flag, and close the right door assembly. Check that
"Close the lower right cover of the device" is not displayed.
[Replacement Part]
FC8-8356-010 FLAG, OPEN/CLOSE SENSOR
<”Waste Toner is Full” message/ "Insert the waste toner container" message >
Title
"Insert the waste toner container" is displayed due to insufficient movable range of the sensor lever of the
waste toner inner case assembly
Symptom
"Insert the waste toner container" message may be indicated with a machine having a serial number earlier
than the numbers listed in "Countermeasure Cut-in Serial Numbers in Factory".
Cause
Insufficient movable range of the sensor lever of the waste toner inner case assembly causes the sensor to
incorrectly detect the position of the waste toner container, or incorrect forming of harness path in the rear
side of the waste toner inner case assembly prevents the sensor from correctly detecting the waste toner
container.
TP13 262.pdf
Countermeasure Cut-in Serial Numbers in Factory
pg. 108
As a temporary measure, the sheet [3] is attached to the sensor lever [2] in the rear side [a] of the waste
toner inner case assembly [1] (the photos [A] and [B] respectively show the states before and after the
measure is taken), and as a permanent measure, the shape [b] of the sensor lever is changed (as shown in
the photo [C]) to correct the problem of insufficient movable range of the sensor lever. In addition, the
process is improved to correct the problem of incorrect forming of a harness path.
Service work
Prepare the countermeasure waste toner flag sheet (FL0-2463-000). Follow the steps below to attach the
waste toner flag sheet to the sensor flag and check that the harness at the rear side of the waste toner inner
case assembly has been correctly fitted.
1) Turn off the Main Power SW.
2) Open the waste toner cover, and take off the waste toner case assembly.
3) Remove 5 screws [1] to remove the rear upper cover [2], the rear cover [3] and the connector cover [4].
pg. 109
4) Disconnect the connector [1] of the waste toner sensing cable, and remove 2 screws [2] to remove the
waste toner inner case assembly [3].
[Caution] Tighten the screws in the following order to attach the waste toner inner case assembly.
pg. 110
5) Check that the area of the harness indicated by the red circle is placed under the harness guide. If the
harness comes off from the harness guide [A], correctly route the harness under the harness guide as
shown in photo [B].
6) Remove the switch holder (Upper) [1] of the waste toner inner case assembly. The switch holder (Upper)
can be removed by moving the switch holder (Upper) in [b] direction while pushing down the boss [a] of the
switch holder (Upper).
7) Align the countermeasure waste toner flag sheet [2] with the reference lines [a] and [b] to attach the sheet
to the sensor flag [1] of the waste toner inner case assembly.
pg. 111
8) Reassemble the parts from step 6) in reverse order.
9) Turn on the Main Power SW, and then confirm that "Insert the waste toner container" is not displayed.
[Additional Part]
FL0-2463 SHEET, WASTE TONER FLAG
Title
"Insert the waste toner container" does not disappear.
Symptom
The message "Insert the waste toner container" did not disappear.
Cause
The cap of the waste toner container came off and dropped behind the waste toner container. This
prevented the waste toner container switch from detecting the waste toner container.
Service work
Attach the cap of the waste toner container to the correct position [A].
Title
Waste toner overflow/method to change setting of waste toner full detection timing
Symptom
The waste toner may overflow according to the installation environment of the host machine and the output
image.
Cause
a) Service mode > COPIER > Option > CUSTOM > EXT-TBOX is set other than 0.
b) A high temperature and humidity environment.
pg. 112
c) When the user prints large volume of solid images in color.
The problem occurs when condition b) or c) is added while condition a) is fulfilled.
Service work
1) Clean the overflow waste toner.
2) Estimating the accumulation speed on the basis of the level of the waste toner remaining in the Container
at the last replacement of the container, change the setting value of EXT-TBOX in service mode > COPIER
> Option > CUSTOM to adjust the full level detection timing.
Increasing the setting value by "1" increases the number of sheets by 1000, whereas decreasing the setting value
by "1" reduces the number of sheets by 1000.
[Caution]
- For DCON with the version earlier than 62.02/with the version 62.02 or later, detection timing is changed so as
to increase the amount of toner to be collected in the waste toner box. Accordingly, the capacity corresponding to
a value set in the service mode and the default setting value are changed as well.
-The setting value "9" for DCON with the version earlier than 62.02 is equivalent to the setting value "4" for DCON
with the version 62.02 or later, as shown in the table below.
Setting values in Service Mode (EXT-TBOX)
Earlier than Ver62.02 0 (default) 5 9

Ver62.02 or later 0 4 (default) 9
- Note: If DCON with the version earlier than 62.02 is upgraded to the version 62.02 or later, the default value "4"
serves as the setting value for EXT-TBOX as shown above.
pg. 113
Reference Value for
The Level of the Waste Toner Remaining in the Waste Toner
Changing the Setting
Waste Toner Container at the Last Replacement Accumulation Speed
Value
Lower than A Slow +5 (+5,000 sheets)
From A to lower than B Slightly slow +1 (+1,000 sheets)
From B to lower than C Moderate No change
[Note]
Significantly changing the setting value at a time is not recommended because the accumulation speed
changes due to change in the usage environment of the user. When changing the setting value, check the
machine installation environment and the conditions of use by the user.
a) Machine installation environment
When the setting value is set to "0", waste toner will not overflow, but waste toner full level may be detected
when the waste toner level is still 60% in a low temperature and low humidity environment. The volume of
the waste toner tends to increase in a high temperature and high humidity season, so be careful not to
increase the setting value too much during that season.
b) Conditions of use by the user
Even if the waste toner full level detection timing is adjusted, waste toner may overflow if a large amount of
color solid images are printed. If the user prints a large amount of color solid images, adjust the setting to a
lower value.
<Blank Display>
Title
When the main power is turned ON, the control panel locks up after the Progress Bar goes one third.
Symptom
When the main power was turned ON, the control panel locked up after the Progress Bar went one third.
pg. 114
Cause
DDR2-SDRAM mounted on Main Controller PCB 1 had a failure.
Service work
When the symptom occurs, follow the steps below to replace the DDR2-SDRAM (FK2-8341-000) [1].
1) Turn OFF the main power.

2) To perform Controller System Error Diagnosis, hold down digit keys "2" and "4" on the control panel at the
same time while turning on the main power. Keep pressing these keys until the following Controller System
Error Diagnosis are displayed. It takes about 20 seconds.
pg. 115
3) After the screen of step 2) is displayed, the diagnosis result appears in approximately three minutes. The
screen locked up showing step 2) in this case. If the symptom occurs, replace the DDR2-SDRAM. If the
diagnosis result shows "NG", use the Controller System Error Diagnosis Table in Service Manual to conduct
recovery work.
If the result shows "OK", check other factors.
[Reference] Figure [A] below shows the result is normal whereas Figure [B] shows the result is abnormal.
[Replacement Part]
FK2-8341 DIMM, SMD-E51288HG-6E, SDRAM DIMM
Title
Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to DIMM's
contact
Symptom
Machine did not recover from Sleep Mode upon installation.
Cause
Foreign substances adhered to the contact of the DDR2-SDRAM (DIMM), which is installed on the Main
Controller PCB 1.
pg. 116
Service work
2) Remove the DIMM from the Main Controller PCB 1.
3) Remove the foreign substances adhering to the DIMM's contact and set the DIMM again.
4) Turn on the Main Power SW and check for abnormalities.
Title
Mottling on the LCD control panel upon main power SW ON after installation
Symptom
Upon main power SW on after installation, the background screen of the LCD control panel became mottled.
Cause
The connector of the Control Panel Cable which connects to the Main Controller PCB 1 was inserted askew.
Service work
Properly insert the connector of the Control Panel Cable.
Title
Streaks on the LCD control panel upon turning the main power SW on after installation due to the Control
Panel Cable being inserted askew
pg. 117
Symptom
Streaky display on the LCD control panel screen occurred upon turning the main power SW on after
installation.
Cause
The connector on the Control Panel Cable which connects to the Main Controller PCB 1 was inserted
askew.
Service work
Properly insert the connector on the Control Panel Cable.
Title
No display appears on Control Panel LCD due to poorly connected interface cable at power-on
Symptom
When turning the power on, the control panel LCD may have no display.
Cause
Because the contact surface [a] of the interface cable found on the back of the control panel is not securely
fitted as shown in the photo [B]. The photo [A] shows the state that the cable is properly inserted.
pg. 118
Service work
When the symptom occurs, turn off the main power switch once, and insert the interface cable on the back of
the control panel again.
Title
Only the main power supply lamp on the operation panel lighting up and no display on the LCD due to the
failure in the low voltage power supply assembly
Symptom
When the main power supply was ON, only the main power supply lamp [a] on the operation panel lighted up
and no display appeared on the LCD. Further, no initial operation was performed.
Cause
24V was not output from the Low-voltage Power Supply Unit.
Service work
Check the 24V output from the J300-1 of the Low-voltage Power Supply Unit. If no 24V is output , replace
the Low-voltage Power Supply Unit.
[Reference] The Low-voltage Power Supply Unit. is described as the Low Voltage Power Supply Ass'y in the
parts catalogue.
FM3-8179 LOW VOLTAGE POWER SUPPLY ASS'Y
Title
Machines having system software earlier than Ver.30.06, when turning the Power ON, the machine does not
start but only the tally lamp is lit.
Symptom
Depending on the combinations of machines having system software earlier than Ver.30.06 and the Data
Erase Kit-C1, when turning the Power ON, the machine did not start but only the tally lamp on the control
panel was lit.
pg. 119
Cause
When rewriting to the flash PCB of the main controller PCB 1 frequently occurred and the count of rewriting
reached the upper limit, the controller chip on the flash PCB output a warning status, causing the BIOS on
the main controller to stop during the start up.
Service work
a) When the symptom occurs, follow the steps below to upgrade the software.
a-1) Start up in safe mode. (Turn on the main power while holding down digit keys "2" and "8" at the same
time.)
a-2) Upgrade the system software to Ver.30.06.
[Caution] When upgrading the version, make sure that the combination of versions is the latest Ver.30.06
and later.
a-3) If the machine does not start up in safe mode in Step a-1), or the screen goes blank at completion of the
upgrading, contact sales the representatives.
b) When the symptom does not occur,
b-1) Upgrade the system software to Ver.30.06 and later.
[Caution] When upgrading the system software, make sure that the combination of versions is the latest
Ver.30.06 and later.
<Duplex Jamming>
Title
010A Jam Code upon paper being attracted to the ITB due to the influence of the Secondary Transfer Voltage
in duplex mode
Symptom
In double-sided copying/printing, the leading edge of the second side of the paper was attracted to the ITB
and accordingly the paper was not fed to the fixing assembly side, resulting in 010A jam.
In addition, this jam tends to occur with thin paper, paper that easily becomes charged (paper that is
electrostatically charged immediately after being copied and delivered), paper that contains a lot of moisture,
and paper that is easily curled.
- 010A: First Delivery Sensor Delay Jam (PS21)
Cause
The paper exhibiting the symptom was attracted to the ITB, since the paper separation failure occurred due
to the influence of the Secondary Transfer Voltage of the leading edge on the second side.
Service work
1) Reduce the Secondary Transfer Voltage of the leading edge on the second side by changing the setting
value in Service Mode > Mode List > COPIER > Option > IMG-TR > T2TOPDIV from the default "0" to "1" .
2) Make ten sheets of double-sided copies. If no jam occurs, the work is completed. If the jam occurs,
change the setting value in T2TOPDIV to "2", and make the double-sided copies in the similar manner. If the
jam occurs with this setting, confirm other factors.
pg. 120
[Caution]
- When the setting value in T2TOPDIV is set to "1" or "2", blank area may appear at the leading edge of
about 5 mm due to poor transfer.
- When the setting value in T2TOPDIV is changed to "3", the separation performance is improved. However,
this prevents the high Secondary Transfer Voltage from being output to the area other than the leading edge,
affecting the image portion following the leading edge of 5 mm. For this reason, do not use "3".
Title
010A Jam occurs in the 2nd side of thin paper due to the paper separation error
Symptom
When thin paper was used for a duplex copy/print job, 010A jam occurred in the second side.
- First Delivery Sensor Delay Jam (PS21)
Cause
As some types of thin paper are easy to be charged, the transfer voltage in the 2nd side becomes too high,
consequently leading to the jam code.
Service work
In Service Mode > COPIER > Option > IMG-TR > T2TOPDIV, increase the setting value of the voltage of the
leading edge on the second side of the thin paper in increments of "1." If the setting value is increased, the
transfer voltage drops, which makes the paper separate easily. This adjustment comes to the end if the jam
is solved.
0: OFF(Default)
1: Weak separation
2: Medium separation
3: Strong separation
[Caution] When the setting value is increased in Service Mode, poor transfer may occur at 5 mm to 10 mm
away from the leading edge as a negative effect.
<Other FAQs>
Title
Skew of 2nd side of 2-sided page/ abnormal noise caused by deformation of the right door assembly
Symptom
Outputting 2nd side of 2-sided page may cause paper feeding failure or abnormal noise.
Cause
The right door assembly is pushed outward by repulsive force with the main body and deformed over time.
This deformation causes the upper right door guide [1] of the right door assembly to be separated from the
main body. However, as the duplexing feed rollers [2] under the upper right door guide are butt against the
main body with the spring of the right door assembly, the rollers are not separated away from the main body.
pg. 121
As a result, the upper right door guide comes in contact with the shaft [a] of the duplexing feed rollers at the
area [b], possibly causing paper feeding failure, paper skew, or abnormal noise.
Service work
Cut the leading edge of the upper right door guide [1]. Prepare the upper right door guide of the new type [B]
attached to the sheet [a]. Follow the replacement procedure to replace the part. [A] shows the old type.
1) Open the right door assembly.

2) Remove 1 screw [1] to detach the stopper [2].
pg. 122
3) Open the delivery guide 1/ delivery guide 2 [1]. Detach the delivery guide 1/ delivery guide 2 while pushing
the claw [a] in the direction of arrow [b] and then in the direction of arrow [c].
[Caution] When attaching the delivery guide 1/ delivery guide 2 [1], insert the protrusion [a] of the latch
holder (rear) into the hole of the delivery guide 2. Ensure to fit the protrusion [c] of the delivery guide 2 and
the claw [d] into the holes of the right door.
pg. 123
4) Remove 2 screws [1]. Detach the upper right door guide [2] from 5 claws [a] while releasing it and replace
the upper right door guide with the new type.
5) Reassemble the parts in reverse order from step 3).
[Replacement Part]
FL0-2029 GUIDE, RIGHT DOOR, UPPER
Title
Failure in printing operability when A4R/LTRR size paper is output from the multi-purpose tray
Symptom
Upon printing by specifying the multi-purpose tray from the PC, if paper is not set in the multi-purpose tray,
"Load paper" is displayed in the status line on the control panel. If paper is set in this state, the confirmation
screen including Paper Size and Paper Type is displayed and pressing the OK button resumes printing, as
pg. 124
specified in the specifications. However, when A4R size paper or LTRR size paper was set, a failure
occurred in such a way that pressing the OK button did not resume printing and then printing was not
resumed until the "Status Check" button was pressed and "A4R, or LTRR" was specified to the
multi-purpose tray.
Cause
The cause is the failure in system software MN-CONT Ver33.01 or earlier.
Service work
The software failure has been modified in MN-CONT Ver.35.02. Be sure to perform work according to the
following steps.
1) Check the MN-CONT version and upgrade it.
2) Perform printing from the PC again in the sequence as the symptom occurs, and make sure that no
problem appears.
Title
E002-0006 due to the looseness of the connector for the harness
Symptom
E002-0006 occurred.
- E002-0006: At startup while Fixing Motor is rotating, the temperature of Main Thermistor 1 (TH1) does not
increase by 1 degree Celsius or more per second.
Cause
The cause was the looseness of the connector for the harness which connects the DC Controller to the
fixing assembly. From the front side, it appeared that the connector was inserted properly. However, since
the connector located on the rear side and not seen was loosened, the thermistor detected abnormally
increased temperature, resulting in the error. The photo shows the view from the bottom side. [A] shows the
state of the loosened connector, and [B] shows the state of the properly inserted connector.
Service work
When the symptom occurs, be sure to properly insert the connector for the harness over again.
pg. 125
Title
E002-0006 due to power shortage upon temperature increase of the fixing assembly resulted from false
detection by the main thermistor (TH1)
Symptom
When turning ON the main power in a state that the fixing assembly is cold, E002-0006 may occur.
- E002-0006: At startup while Fixing Motor is rotating, the temperature of Main Thermistor 1 (TH1) does not
increase by 1 degrees Celsius or more per second.
Cause
The symptom occurs due to the failure of the system software DC-CONT Ver.63.01 or before. The failure
causes false detection by the main thermistor 1 (TH1) and then power shortage to increase the temperature
of the fixing assembly occurs when turning ON the machine in a state that the fixing assembly is cold.
Service work
The failure is corrected in the system software DC-CONT Ver.63.01. Check the version of DC-CONT and
perform an upgrade.
pg. 126
T E C H N I C A L W O R K B O O K
Appendix
e-Support Filename: TP13 031.pdf
Date: 01-28-13
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C2020/C2030
SUBJECT:
Measure to Prevent a Ghost Image Due to Remaining Toner on the Primary Charging Roller
GENERAL:
This Technical Publication describes a measure to prevent a ghost image due to remaining Toner on the
primary charging roller.
DETAILS:
<Symptom>
A) A ghost image wherein toner of different color is transferred to a band of a solid color image (called a
retransfer residue ghost) may occur.
The following sample image [A] shows that Magenta toner [a] is transferred to a solid yellow part or a
white background.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 8
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
Date: 01-28-13
B) A ghost image wherein the same color toner is retransferred (called a transfer residue ghost) may occur.
The following sample image [B] shows that Black toner [b] is retransferred.
<Cause>
1) Cause of the retransfer residue ghost
The cause will be explained by referring to the sample image [A]. Yellow toner transferred to the ITB [2]
is retransferred when Magenta is transferred and passes through the upstream brush [4] or the downstream
brush [5], thereby staining the primary charging roller [6]. This causes a failure in appropriately
controlling the potential on the surface of the drums leading to the occurrence of the ghost image.
Page 2 of 8
Date: 01-28-13
2) Cause of the transfer residue ghost

The cause will be explained by referring to the sample image [B]. The remained toner [3] that was not
transferred from the Black drum [1] to the ITB [2] is collected by the upstream brush [4] or the
downstream brush [5]. However, toner that could not be collected by the upstream and downstream
brushes stains the primary charging roller [6]. This causes a failure in appropriately controlling the
potential on the surface of the drums leading to the occurrence of the ghost image.
Page 3 of 8
Date: 01-28-13
SERVICING:
Output a PG print by following the steps below and make a Service Mode adjustment of the toner color that
has the ghost image problem.
1) Change the setting value from "59" to "1000" in Service Mode > Mode List > COPIER > Adjust >
BLANK > BLANK-B.
2) Select a paper cassette from "A4" or "LTR" in Service Mode > Mode List > COPIER > Test > PG
>PG-PICK.
3) Change the setting value to "255" in Service Mode > Mode List > COPIER > Test > PG > DENS-
Y/M/C/K.
4) Change the setting value to "0" (Full Color Mode) in Service Mode> Mode List > COPIER > Test >
PG > F/
M-SW, set "49" in Service Mode > Mode List > COPIER > Test > PG > TYPE, and then output a
PG print.
Repeat the above procedure by changing the setting value to "1" (Black and White Mode) in Service
Mode > Mode List > COPIER > Test > PG > F/M-SW.
The following images are PG49 test prints when the ghost did not occur.
The sample [A] is an image printed in Full Color Mode, and the sample [B] in Black and White
Mode.
Page 4 of 8
Date: 01-28-13
The following images are PG49 test prints when the ghost occurred. The sample [C] is an image printed in
Full Color Mode, and the sample [D] in Black and White Mode. When the ghost image occurs, check the
"toner color" of the part within a red frame. The sample [C] shows the retransfer residue ghost of Magenta
[a] and the transfer residue ghost of Cyan [b] has occurred, while the sample [D] shows the transfer residue
ghost of Black [c] has occurred.
- In case the retransfer residue ghost of a different color such as [a] of the sample [C] occurs, proceed with
A) The steps for responding to the retransfer residue ghost of a different color.
- In case the transfer residue ghost of the same color such as [b] of the sample [C] occurs, proceed with B)
The steps for responding to the transfer residue ghost of the same color.
- In case the transfer residue ghost of Black such as [c] of the sample [D] occurs, proceed with C) The
steps for responding to the transfer residue ghost of only Black.
Page 5 of 8
Date: 01-28-13
A) The steps for responding to the retransfer residue ghost of a different color
A-1) Change the setting values as described in red in Row "1" of the table below in accordance with the
toner color of which the retransfer residue ghost was confirmed in the step 4), and open and close the
front cover of the main body. This will enable the change of the setting value in Service Mode. As the
retransfer residue ghost of Magenta occurred in case of [a] of the sample [C], change the setting value
for Magenta in Service Mode.
Primary Transfer ATVC

Adjusting Y/M/C Discharge current
Y/M/ C/K target current
Upstream Auxiliary control Y/M/ C/K target
adjustment (Under Full
Ghost Brush DC bias current adjustment
Color Mode)
Settings Image
Sample
Adjust > HV-PRI > Adjust > HV-PRI > DIS- Adjust > HV-TR > 1TR-
USUB-YDC/KDC (*1) TGY/M/C/K TGY/M/C/K4
1 [C] -3 0 0
2 [C] -3 +3 -3
3 [C] -5 +5 -5
[Caution]
With regard to "Adjusting the Y/M/C Upstream Auxiliary Brush DC bias" described in (*1) of the above
A-2) Check if the ghost image has occurred by outputting a PG49 test print in Full Color Mode.
- If the output has improved, restore the setting values in Service Mode that were changed in the steps
1) to 4), and make 10 copies of the test chart. If the output is normal, the operation is completed.
- If the output has not improved, proceed to step A-3).
A-3) Change the setting values as described in Row "2" of the table above, output a PG49 test print in Full
- If the output has not improved, proceed to step A-4).
A-4) Change the setting values as described in Row "3" of the table above, output a PG49 test print in Full
Page 6 of 8
Date: 01-28-13
B) The steps for responding to a transfer residue ghost of the same color
B-1) Change the setting values as described in blue in Row "1" of the table below in accordance with the
toner color of which the transfer residue ghost was confirmed in the step 4), and open and close the
front cover of the main body. This will enable the change of the setting value in Service Mode. As the
transfer residue ghost of Cyan occurred in case of [b] of the sample [C], change the setting value for
Cyan in Service Mode.
Primary Transfer
Adjusting Y/M/C Discharge current ATVC Y/M/C/K
Ghost
Upstream control Y/M/C/K target current Setting of toner
Settings Image
Auxiliary Brush target current adjustment deposit amount
Sample
DC bias adjustment (Under Full Color
Mode)
Adjust > HV-PRI Adjust > HV-PRI Adjust > HV-TR Option > IMG-
> USUB- > DIS- > 1TR- MCON > TNR-
YDC/KDC (*1) TGY/M/C/K TGY/M/C/K4 DWN
1 [c] +3 0 0 2
2 [c] +3 +3 +3 2
3 [c] +5 +5 +5 2
[Caution]
With regard to "Adjusting Y/M/C Upstream Auxiliary Brush DC bias" described in (*1) of the above
B-2) Check if the ghost image occurs by outputting a PG49 test print in Full Color Mode.
- If the output has not improved, proceed to step B-3).
B-3) Change the setting values as described in Row "2" of the table above, output a PG49 test print in Full
- If the output has not improved, proceed to step B-4).
B-4) Change the setting values as described in the row "3" of the table above, output a PG49 test print in
Full Color Mode and check if the ghost image has occurred.
Page 7 of 8
Date: 01-28-13
C) The steps for responding to the transfer residue ghost of only Black
C-1) As the transfer residue ghost of Black [c] in the sample [D] was confirmed in the step 4), change the
setting values as described in green in Row "1" of the table below, and open and close the front cover
of the main body. This will enable the change of the setting value in Service Mode.
Primary Transfer ATVC

Ghost Discharge current Bk target current
Adjust Bk Upstream
Settings Image control Y/M/ C/K target adjustment (Under
Auxiliary Brush DC bias
Sample current adjustment Black & White Color
Mode)
Adjust > HV-PRI > Adjust > HV-PRI > DIS- Adjust > HV-TR > 1TR-
USUB-KDC TGY/M/C/K TGK1
1 [d] +3 0 0
2 [d] +3 +3 +3
3 [d] +5 +5 +5
C-2) Check if the ghost image occurs by outputting a PG49 test print in Black and White Mode.
- If the output has not improved, proceed to step C-3).
C-3) Change the setting values as described in Row "2" of the table above, output a PG49 test print in Black
and White Mode and check if the ghost image has occurred.
- If the output has not improved, proceed to step C-4).
C-4) Change the setting values as described in Row "3" of the table above, output a PG49 test print in Black
and White Mode and check if the ghost image has occurred.
Page 8 of 8
Date: 06-12-13

See Table Below
SUBJECT:
Measure to Prevent the Displayed Message "Close the Lower Cover of the Device" Due to the Deformation
of the Right Door Assembly
Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C2020 All (Discontinued)
imageRUNNER ADVANCE C2020G All (Discontinued)
imageRUNNER ADVANCE C2030 All (Discontinued)
imageRUNNER ADVANCE C2030G All (Discontinued)
imageRUNNER ADVANCE C2225 LYD00001 ~ LYD03534
imageRUNNER ADVANCE C2225G LZL00001 ~ LZL00513
imageRUNNER ADVANCE C2230 LYA00001 ~ LYA02509
imageRUNNER ADVANCE C2230G LZK00001 ~ LZK00522
GENERAL:
This Technical Publication describes a measure to prevent the displayed message "Close the Lower Cover
of the Device" due to the deformation of the Right Door Assembly.
DETAILS:
Symptom
"Close the Lower Right Cover of the Device" may be displayed.
Cause
The Right Door Assembly may become deformed by being pushed outward overtime due to repulsive
forces from the main body. As a result, the right lower cover sensor flag on the Right Door Assembly
becomes separated from the main body side. This prevents the right lower cover sensor flag [1] from being
detected by the right lower cover sensor which results in the above symptom.
For additional technical information, please visit the Canon Engineering Services and Solutions Division website at: Page 1 of 3
Date: 06-12-13
SERVICING:
Factory measure
The upper right door guide has been changed to a new type as described in below.
SERVICING PROCEDURE:
Service work
Prepare the new type right lower cover sensor flag [2] where the length of leading edge is longer by 2mm
than that of the right lower cover sensor flag [1] and replace the parts by following the steps below.
Page 2 of 3
Date: 06-12-13
1) Open the Right Door Assembly

2) Insert a flathead screwdriver [1] into part [a] as shown in the photo below and lower the screwdriver
toward the direction [b] gradually to detach the right lower cover sensor flag [2] from the hook [c].
[Caution]
When detaching the right lower cover sensor flag [2], the reel roller [3] may be detached. Therefore, detach
the right lower cover sensor flag while holding the reel roller with a finger.
3) Attach the new type right lower cover sensor flag, and close the Right Door Assembly. Check that the
message "Close the Lower Right Cover of the Device" is not displayed.
SERVICE PARTS:
P.C.
Description Part Number
Page
Old FC8-8356-000
1 FLAG, OPEN/CLOSE SENSOR 108
New FC8-8356-010
Old FM3-8036-000
2 RIGHT DOOR ASSEMBLY 108
New FM3-8036-010
Page 3 of 3
Date: 06-26-13

See Table Below
SUBJECT:
Measure to Prevent an "Insert the Waste Toner Container" Message

Temporary Measure: Machines with New Sensor Lever
Products Affected:
(Addition of the Sheet B) (Shape Change of the Sensor Lever C)
imageRUNNER ADVANCE C2225 LYD01987 - LYD04189 Implemented at Serial No. LYD04190
imageRUNNER ADVANCE C2225G LZL00514 - LZL00519 Implemented at Serial No. LZL00520
imageRUNNER ADVANCE C2230 LYA02109 - LYA03051 Implemented at Serial No. LYA03052
imageRUNNER ADVANCE C2230G LZK00522 - LZK00521 Implemented at Serial No. LZK00522
GENERAL:
This Technical Publication describes a measure to prevent a problem where an "Insert the Waste Toner
Container" message may be displayed due to insufficient movable range of the sensor lever of the waste
toner inner case assembly.
DETAILS:
Symptom
"Insert the Waste Toner Container" message may be indicated with a machine having a serial number earlier
than the numbers listed in "Countermeasure Cut-in Serial Numbers in Factory".
Cause
Insufficient movable range of the sensor lever of the waste toner inner case assembly causes the sensor to
incorrectly detect the position of the waste toner container or incorrect forming of harness path in the rear
side of the waste toner inner case assembly which prevents the sensor from correctly detecting the waste
toner container.
Date: 06-26-13
Factory Measure
As a temporary measure, a sheet [3] has been attached to the sensor lever [2] in the rear side [a] of the waste
toner inner case assembly [1] (the photos [A] and [B] respectively show the states before and after the
measure is taken). As a permanent measure, the shape [b] of the sensor lever has been changed (as shown
in the photo [C]) to correct the problem of insufficient movable range of the sensor lever.
In addition, the process has been improved to correct the problem of incorrect forming of a harness path.
Page 2 of 6
Date: 06-26-13
SERVICING PROCEDURE:
Prepare the countermeasure waste toner flag sheet (FL0-2463-000). Follow the steps below to attach the
waste toner flag sheet to the sensor flag and check that the harness at the rear side of the waste toner inner
case assembly has been correctly fitted.
2) Open the waste toner cover and take off the waste toner case assembly.
3) Remove 5 screws [1] to remove the rear upper cover [2], the rear cover [3] and the connector cover [4].
4) Disconnect the connector [1] of the waste toner sensing cable and remove 2 screws [2] to remove the
waste toner inner case assembly [3].
Page 3 of 6
Date: 06-26-13
[Caution]
Tighten the screws in the following order to attach the waste toner inner case assembly.
5) Check that the area of the harness indicated by the red circle is placed under the harness guide. If the
harness comes off from the harness guide [A], correctly route the harness under the harness guide as
shown in photo [B].
Page 4 of 6
Date: 06-26-13
6) Remove the switch holder (Upper) [1] of the waste toner inner case assembly. The switch holder
(Upper) can be removed by moving the switch holder (Upper) in [b] direction while pushing down the
boss [a] of the switch holder (Upper).
7) Align the countermeasure waste toner flag sheet [2] with the reference lines [a] and [b] to attach the
sheet to the sensor flag [1] of the waste toner inner case assembly.
Page 5 of 6
Date: 06-26-13
8) Reassemble the parts from Step 6 in reverse order.

9) Turn on the Main Power SW and then confirm that "Insert the Waste Toner Container" is not displayed.
SERVICE PARTS:
P.C.
Page
Old
1 108
New SHEET, WASTE TONER FLAG FL0-2463-000
Old FC8-8498-000
2 LEVER, SENSOR 108
New FC8-8498-010
Old FM3-8138-010
3 WASTE TONER INNER CASE ASS'Y 108
New FM3-8138-020
Page 6 of 6
Date: 08-07-13

See Table Below
SUBJECT:
Points to Note During Service Work Along with the Removal of the Right Door Sheet and Extraction Roller
Sheet

imageRUNNER ADVANCE C2225 LYD00001 ~ LYD01288
imageRUNNER ADVANCE C2225G LZL00001 ~ LZL00505
imageRUNNER ADVANCE C2230 LYA00001 ~LYA01399
imageRUNNER ADVANCE C2230G LZK00001 ~ LZK00513
GENERAL:
This Technical Publication describes points to note during service work along with the removal of the Right
Door Sheet and Extraction Roller Sheet.
DETAILS:
Regarding the imageRUNNER ADVANCE C2225/ C2230 series, in order to prevent paper from being bent
at the leading edge or paper skew at the vertical path assembly, "Measure 1" was implemented into the first
mass production machine and later and the measure has then been changed to "Measure 2". This
information describes points to note during service work along with the change.
Measure 1
Attach two sheets of the right door lower sheet [1] and extraction roller sheet [2], respectively.
(Refer to photo [A])
Measure 2
Change the shape of the right door guide [3] into the new right door guide [4] (Refer to photo [B]) which
has the same effect as that produced by attaching the right door lower sheet [1] and extraction roller sheet
[2].
Date: 08-07-13
Points to note during service work

When the right door guide [3] is replaced with a new right door guide [4] (FL0-1354-000), remove the two
extraction roller sheets [2] and clean the surface with alcohol. Since the two right door lower sheets [1] are
attached to the old right door guide (FC0-2627-000), removing the sheets is unnecessary.
SERVICING:
[Reference]
Procedure to replace the old right door guide [3] with the new type is as follows:
1) Remove the rear upper cover, the right upper sub cover and the rear cover.
2) Remove the cassette right upper sub cover 1 and the cassette right upper sub cover 2 from 2 bosses each
[a].
Page 2 of 8
Date: 08-07-13
3) Remove 1 screw and 1 hook [a] to detach the right lower sub cover 2.
4) Remove 1 screw, 1 hook [a] and 1 connector to detach the right rear sub cover.
5) Open the multi-purpose tray.

6) Release 1 claw [a] and the stopper retainer, then remove the stopper.
Page 3 of 8
Date: 08-07-13
7) Close the multi-purpose tray and open the right lower cover.
8) Remove 2 screws to remove the link arms at right and left sides.
[Caution]
When removing the link arms, be sure to support the right door unit.
9) Remove 2 screws to detach the hinge at the front side.
Page 4 of 8
Date: 08-07-13
10) Remove the right door unit in the direction of the arrow.
11) Remove the 2 extraction roller sheets [1] and clean the surface with alcohol.
Page 5 of 8
Date: 08-07-13
12) Insert a flathead screw driver [2] as in the photo. While pushing it in the direction [a], remove each holder
[1], paper feed roller [3] and spring [4] all together as a set of parts.
[Reference]
When removing them, the springs cannot be directly seen as they are located at the back of the holders.
13) Remove 4 screws [1] to take out the right door guide [2].
Page 6 of 8
Date: 08-07-13
14) Reassemble the removed holders, paper feed rollers and springs in step 11) into the right door unit.
[Caution]
- Fit the spring to the mounting position [a] of the spring.
- Be sure that the holders are positioned lower than the frame [a] of the right door unit. Photo [A] shows the
correct position whereas photo [B] shows the holder is positioned onto the frame [a]. If the holder is
attached as in photo [B], a jam or skew may occur.
Page 7 of 8
Date: 08-07-13
15) Reassemble the new type right door guide [1] with 4 screws into the right door unit.
16) Reassemble the parts from step 10) in reverse order.

17) Make test copies to ensure that no jam or skew occurs and that leading edge at paper is not bent up.
SERVICE PARTS:
P.C.
Page
Old SHEET, RIGHT DOOR, LOWER FE3-4452-000
1 101
New GUIDE, RIGHT DOOR, LOWER FL0-1354-000
Old SHEET, EXTRACTION ROLLER FE3-3788-000
2 101
New GUIDE, RIGHT DOOR, LOWER FL0-1354-000
Page 8 of 8
e-Support Filename: TP11 168c.pdf
Date: 08-19-11

See Table Below
SUBJECT:
Measure to Prevent E020-0360/ E020-0391/ E020-03b1 (black toner sensor electrostatic buildup)
Additional information regarding the placement of the Claw under the feed assembly and the serial
number cut-off has been added.
Added
PRODUCTS AFFECTED/SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C2020 FAH00001 ~ FAH10546
imageRUNNER ADVANCE C2030 EZS00001 ~ EZS10828
imageRUNNER ADVANCE C2020 G GDV00001 ~ GDV10008
imageRUNNER ADVANCE C2030 G GEB00001 ~ GEB10009
GENERAL:
Measure to prevent E020-0360/ E020-0391/ E020-03b1 error codes due to electrostatic buildup on the black
toner sensor during shipment.
DETAILS:
<Symptom>
Error codes E020-0360/ E020-0391/ E020-03b1 may occur due to electrostatic buildup on the black toner
sensor.
E020-0360: Low density of the target during patch detection.
E020-0391: The average value of the detected inductance sampling value is equal to or higher than the
specified value.
E020-03b1: Error in detecting the delta T/D ratio (T/D ratio detected by the ATR Sensor is equal to or lower
than the specified value).
Page 1 of 9
Date: 08-19-11
<Cause>
A false detection may occur due to an electrostatic charge within the light-emitting/-receiving section of the
black toner sensor [3], which is located in the area where it receives toner from the toner bottle, leading in
too much toner adhesion. Because of this, toner supplied to the black developing assembly becomes
insufficient, resulting in an error.
P-1
P-1 Toner Feed Assembly
[1] Toner Feed Assembly, Black [3] Toner Sensor
FACTORY MEASURE:
A new mechanism has been added to shake off the toner on the toner sensor [3] in the black toner feed
assembly [2].
P-2
P-2 Electrical charging-attributable toner deposition (Black)
[3] Toner Sensor
Page 2 of 9
Date: 08-19-11
Service checks to help address an E020-0360/ 0391/ 03b1

The following checks can be tried to help with E020-0360/ 0391/ 03b1 error codes.
1. Upgrade the System Software to the countermeasure version.

* System v20.70 or higher, which has a DCON of v40.03 or higher
2. Check the value in [COPIER > Display > DENS > DENS-K].
* If an E020-03b1 has occurred, the value of [DENS-K] becomes higher than -5%,
3. Make the following selections in sequence: [COPIER > FUNCTION > INSTALL > SPLY-H-K].
4. Press [OK].
5. [START] is displayed in the blank field instantaneously, and [OK] is then displayed.
6. Open/Close the front door and insert the door switch tool into the door detection switch. [A]
*The copier immediately starts supplying toner to the buffer.
*The toner supply operation is completed within 40 seconds.
(During this period of time, check to see if the toner bottle rotates intermittently. [B] If the toner bottle
does not rotate, suspect another problem is occurring.)
Page 3 of 9
Date: 08-19-11
7. Place a blank sheet of LTR-size paper on the copyboard glass, and output 21 images.
*This is performed to supply toner to the P-cartridge.
8. Check the value in [COPIER > Display > DENS > DENS-K].
* Check to make sure that the value of [DENS-K] is closer to 0%.
* Even after outputting 21 blank images of LTR size paper, the value of this service mode item may
not be close to 0%. But, the value will be closer to 0% as the copier is used.
9. If no problem is found within 21 blank images, make a copy of a CA-1 test chart and check to see
if the density is normal; if normal, finish this procedure.
10. Check to make sure that toner is supplied without failure.
11. Output 2 sheets of Bk PG-5 image alone using LTR-size paper. [255]
12. Check to see if the Bk toner bottle rotates intermittently for a minute or two during outputting or
after outputting. [B]
13. Remove the door switch tool and close the front door.
14. If the error code is still being displayed, continue to the “Servicing” section regarding the
replacement of the Toner Feed Assembly below.
SERVICING:
If the Toner Feed Assembly requires replacement because of an E020-0360/ 0391/ 03b1 error codes due to
the toner bottle not turning or toner depositing at the toner sensor, follow the instruction below.
Note: Before going through the preparation steps below, please reference the Service Manual to gain
access the Toner Feed Assembly.
<Preparation>
1) Remove all Drum Units.
2) Remove the ITB Unit.
4) Remove Cassette 1.
5) Remove the Front Cover.
6) Remove the Left Cover.
7) Remove the First Delivery Tray.
8) Remove the Toner Bottle Mount (black).
Page 4 of 9
Date: 08-19-11
Procedure for removing the Toner Feed Assembly:
1. Remove the stopper and remove the link stick in the direction of the arrow ( [1] Counterclockwise [2]
Pull out].
2. Remove the 2 screws [6] shown below.
Page 5 of 9
Date: 08-19-11
3. Push the rib [7] that catches the rear end plate back to free the plate catching hook.
4. Insert fingers into the space [8] and hold the toner feed assembly.
Page 6 of 9
Date: 08-19-11
5. Lift up above the toner feed assembly
6. Turn the toner feed assembly counter clockwise and down while pulling it slightly toward the front.
Page 7 of 9
Date: 08-19-11
7. If the toner feed assembly is turned, the claw [9] may hit against the PCB behind the assembly. To
prevent this, pull the assembly toward the front slightly while turning it right and down.
8. Reassemble all removed parts in the reverse order of removal. Added
POINTS TO NOTE ABOUT SERVICE WORK:

When installing the new type toner feed assembly, be sure to make sure that the claw under the toner feed
assembly fits into the hole on the bottom sheet metal of the toner feed assembly.
(If this claw does not fit, the toner supply operation fails, consequently leading to E020-0360 error.)
P-4
P-4
[C] Normal [D] Abnormal (the claw does not fit.)
Page 8 of 9
Date: 08-19-11
9. After replacement of the Toner Feed Assembly is completed, start the host machine.
10. Execute Service Mode: COPIER > FUNCTION > INSTALL > SPLY-H-K
After execution, toner is supplied to the hopper unit when warm up rotation is performed.
(Warm-up rotation is performed by opening and closing the Front Door or turning OFF and then ON the
Power.)
SERVICE PARTS:
Fig.
Number
Old FM3-8084-000
1 TONER FEED ASSEMBLY, BLACK 106
New FM3-8084-010
Page 9 of 9
e-Support Filename: TP11 324b.pdf
Date: 11-06-13
imageRUNNER ADVANCE C2020/C2030
SUBJECT:
Measure to prevent a double feeding jam when a document is fed by the ADF
Additional information, servicing procedure and part changes have been added to this technical
Publication that include the use of the new Holder Separation Pad Unit.
Affected Models Serial Numbers

imageRUNNER ADVANCE C2020 FAH00001 ~ FAH10590
imageRUNNER ADVANCE C2020G GDV00001 ~ GDV10008
imageRUNNER ADVANCE C2030 EZS00001 ~ EZS10918
imageRUNNER ADVANCE C2030G GEB00001 ~ GEB10009
GENERAL:
This Technical Publication describes a measure to prevent a double feeding jam when a document is fed by
the ADF.
DETAILS:
<Symptom>
When a document is fed by the ADF, a double feeding jam may occur.
- 0004/ 0044 jam: Registration sensor stationary jam
- 0005/ 0045 jam: Read sensor delay jam
- 0006/ 0046 jam: Read sensor stationary jam
<Cause>
Certain types of documents lower the performance to separate paper when the document is fed by the ADF.
FACTORY MEASURE:
The separation pad [1] in the separation reserve guide assembly is changed to a new type with a separation
sheet which consists of another material.
Date: 11-06-13
P-1 Separation Reverse Guide

[1] Separation Pad Unit Holder
SERVICING:
The separation pad (FL3-5538) mentioned in the above "Factory measure" has been changed to the latest
type for improving the paper separation capability more. However, since the production of the models
applied to this Service Information was discontinued, the latest separation pads were not equipped with
those models when they were shipped from the factory.
If the above symptom should occur, prepare the separation pad unit (FM1-A719), the reinforcement plate
(FC9-4978) and 2 pieces of the P screw (XB4-5301-005). Then, follow steps A) & B) below.
A) Remove the separation pad and the compression spring. Instead, replace them with the separation pad
unit (FM1A719) which consists of the latest type separation pad and the new type compression spring
[1] as a set. For the latest type separation pad, the material and shape of the separation sheet have been
changed and the weight [2] has been added. The new type compression spring has a higher spring
pressure. (spring pressure of the old type: 274.8g, the new type: 344.2g) In addition, the old type
compression spring has a metallic color, while the new type is blue.
Page 2 of 9
Date: 11-06-13
B) Attach the reinforcement plate to the back side of the separation reverse guide assembly by following
the steps below.
B-1) Open the feeder cover [1] and remove one screw.
B-2) Open the ADF and detach the front cover [1]. (2 screws)
F-1
B-3) Close the ADF and then detach the feeder cover [1]. (1 screw, 1 positioning pin)
Page 3 of 9
Date: 11-06-13
B-4) Remove the tray holder [1]. (1 screw)
F-2
B-5) Remove the rear cover [1]. (2 screws)

[Caution]
Remove the rear cover with the two claws released.
F-3
Page 4 of 9
Date: 11-06-13
B-6) Disconnect the 9 connectors from the ADF driver PCB.
F-4
B-7) Remove the document tray [1]. (1 connector, 1 screw)
F-5
B-8) Remove the ADF motor unit [3]. (1 tension spring [1], 1 connector [2] and 2 screws)
F-6
Page 5 of 9
Date: 11-06-13
B-9) Remove the left hinge [1]. (5 screws)
F-7
B-10) Remove the harness guide [1]. (5 connectors, 1 screw)
F-8
B-11) Remove the clutch support plate [1]. (2 connectors, 2 screws)
F-9
Page 6 of 9
Date: 11-06-13
B-12) Remove the feed unit [1]. (8 screws)
F-10
B-13) Open the separation reverse guide assembly and then, pull and remove it in the direction of the arrow.
F-11
Page 7 of 9
Date: 11-06-13
B-14) Attach the reinforcement plate [2] (FC9-4978) to the separation reverse guide assembly [1] with the 2
screws
[3] (XB4-5301-005).
[Caution]
1. When attaching the reinforcement plate, check that the bosses [4] (2 locations) are engaged into the
holes of the reinforcement plate and then, tighten 2 screws.
2. After attaching the reinforcement plate, check that there is no gap between the reinforcement plate and
the separation reverse guide assembly.
F-12
B-15) Reassemble all the removed parts in the reverse order from step B-13).
B-16) Feed the originals by the ADF to ensure no jam occurs.
Points to note about service work

If double feeding still occurs even by implementing the above service work, then replace only the
compression spring by the one (FU7-5343) with a higher spring pressure (474.8g). Color of the
compression spring (FU7-5343) is red and is set as a service part for imageRUNNER ADVANCE C5000
series. When replacing the compression spring with FU7-5343, paper separation performance improves, but
a slight noise may be generated at the time of feeding originals depending on an environment where the
machine is used. A noise tends to be generated under the conditions such as high print density and high
moisture content in originals.
Page 8 of 9
Date: 11-06-13
SERVICE PARTS:
Figure
Type Description Part Number
Number
Old FL2-9942-000
1 HOLDER SEPARTAION PAD UNIT A41
New FL3-5538-000
Figure
Type Description Part Number
Number
Old SEPARATION PAD FL3-5538-010
1 A41
New SEPARATION PAD UNIT FM1-A719-000
Old COMPRESSION SPRING FU7-2657-000

2 A41
New SEPARATION PAD UNIT FM1-A719-000
Old
3 A41
New REINFORCEMENT PLATE FC9-4978-000
Old
4 A41
New M3X10 P SCREW XB4-5301-005
Old COMPRESSION SPRING FU7-5343-000

5 A41
New
Page 9 of 9
Date: 02-27-13

See Table Below
SUBJECT:
Measure to Prevent Noise and a 0105 Jam Due to Paper Failure When Using the Multi-Purpose Tray
Additional information has been added regarding the replacement of the Gear Holder Assembly on page
3 of 3.
Affected Models Serial Number

imageRUNNER ADVANCE 2020 FAH00001 ~ FAH14660
imageRUNNER ADVANCE 2020G GEB00001 ~ GEB10012
imageRUNNER ADVANCE 2030 EZS00001 ~ EZS15648
imageRUNNER ADVANCE 2030G GDV00001 ~ GDV10023
GENERAL:
This Technical Publication describes a measure to prevent an abnormal noise and a 0105 Jam due to paper
failure when using the Multi-Purpose Tray.
DETAILS:
<Symptom>
When using a Multi-Purpose Tray, an abnormal sound may be heard and a 0105 Jam (registration sensor
delay jam) may occur due to a paper feed failure.
P-1
P-1 Multi-Purpose Tray
Date: 02-27-13
<Cause>
The gear holder [1] of the Paper Pick-up Assembly interferes with the push-on area of the gear cover. It
widens a clearance around the gear and the gear disengages.
P-2
P-2 Paper Pick-up Assembly

[1] Gear Holder
SERVICING:
<Factory Measures>
The shape of gear holder has been modified to prevent gear holder from interfering with the push-on area of
gear cover.
P-3
P-3 Gear Holder
[A] Old Type [B] New Type
Page 2 of 3
Date: 02-27-13
SERVICING: Added
If the above symptom occurs, replace a gear holder assembly with the new type (black).
Note that when the above symptom occurs on a product with a serial number the same as or later than those
listed in the Affected Machines on the first page, replace the gear holder assembly with the new type (black).
1) Remove the gear holder assembly from the paper pick-up assembly and replace it with a new type
(black).
P-3
P-3 Gear Holder
[A] Old Type [B] New Type
SERVICE PARTS:
P.C.
Page
Old RM1-6106-060
1 PAPER PICK-UP ASSEMBLY 310
New RM1-6106-070
Old RC3-7070-000
3 GEAR HOLDER ASSEMBLY 310
New FM1-B281-000
Page 3 of 3

IAC2000 Technical Workbook 121013

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

IAC2000 Technical Workbook 121013

Uploaded by

Copyright:

Available Formats

im

mageRU NCE C2000 Series

Symptoms & Solutions Review &

A description of the Top 10 Service Issues experienced by

iR ADV C2000 service techs with an explanation of the solutions

that resolve each scenario!

< Analyzed Result of Field Visit >

Symptom August February

Foggy Image / Ghost Image / Solid Image /Streaks 1 1

Fixing Jam / Delivery Jam 2 2

Noise (Fixing Assembly) 6 6

Light Image / Faulty Density / Faulty Color Reproduction 7 8

E532 8 Out of rank

E001 9 Out of rank

Black Line due to dirt of Stream Reading Glass 10 9

< 3 FAQs added from the previous version>

<User Warning Message> .................................................................................................................................. 107

B) Cause of the transfer residue ghost

Discharge current Primary Transfer ATVC

Setting Value Fan drive time Effect

1 Approx. 15 sec. Small

2 Approx. 30 sec. Medium

3 Approx. 60 sec. Large

< Fixing Assembly Jam / Delivery Jam >

1) Pull out the cassette 1 and 2 from the host machine.

8) Remove the vertical path guide (middle).

6) Remove the vertical path guide (middle).

10) Remove the 2 screws [8].

13) Disconnect the 2 connectors.

4) Move the lock lever [2] in the direction of the arrow.

6) Remove the screw [4] of the pickup guide.

9) Disconnect the three connectors [7].

10) Remove the two screws [8].

Make the following combination upon upgrading it to MN-CONT Ver.24.03

Make the following combination upon upgrading.

3) Remove 2 screws [1] and the inner cover [2].

5) Disconnect the 2 connectors.

[Caution] Do not touch the surface of the photosensitive drum.

5) Block light with paper etc. to the removed Drum Unit.

12) Remove the 2 screws [5].

15) Lift up above the toner feed assembly.

FM3-8160 HIGH VOLTAGE HOLDER ASS'Y

Service Parts Lot #

Fixing Assemble (FM4-6227-000) 120V 3211217164

Fixing Assemble (FM4-6228-000) 230V 3221277925

c) Lower fixing cover

B) When the delivery expansion kit C1 is attached

8) Disconnect 7 connectors [1].

<Light Image / Faulty Density / Faulty Color Reproduction >

b. When removing the toner bottle mount "Y"

JPN CS-814 (81.4g) GF-C209 (209g)

EUR Canon High Grade (100g) Canon High Grade (200g)

2) Remove 2 screws [3] to detach the right cover [4].

3) Remove 4 screws [5], and the fixed plate [6].

4) Remove 2 connectors [7] to remove the cable [8] from groove.

9) Reattach the parts in reverse order from step 7).

< E001 >

< Black Line due to dirt of Stream Reading Glass >

Countermeasure Cut-in Serial Numbers in Factory

Setting values in Service Mode (EXT-TBOX)

Earlier than Ver62.02 0 (default) 5 9

Lower than A Slow +5 (+5,000 sheets)

From A to lower than B Slightly slow +1 (+1,000 sheets)

From B to lower than C Moderate No change