OBJECTIVE

Obtain a position where I can share my knowledge and utilize my experience to

Manage a successful team focused on the company's objectives

QUALIFICATIONS
* Proven customer service objectives met on a continual basis
* Managed and trained professional staff
* Continuously met budget requirements performing either under-budget and/or ahe
ad of schedule
* Published regular customer service, budget, and status reports to senior manag
ement

WORK EXPERIENCE
1976 - 2010 United Parcel Service, Commerce City, CO
Package Car Driver 30 Months
* Delivery and pickup driver based in Fort Collins, CO
Preload Supervisor 12 Months
* Implemented and supervised first preload in Fort Collins, CO
Business Manager 193 Months
* Managed nine different operations in Colorado and Wyoming ranging in size from
20 employees to one of the largest in the region at 175 emplo
yees
* Relocated four times to advance my career in this position
* Continually received recognition for Most Improved Center and Best Managed Cen
ter in every operation handled
Division Manager 24 Months
* Managed 9 operations with 12 full time management people and over 200 employee
s
* Recognized as top 5 in the region for cost reduction
Claims Manager 62 Months
* Managed the process for proof of delivery and recovery of lost packages in Col
orado and Wyoming
* In charge of managing all claims paid for damaged and lost packages for Colora
do and Wyoming
* Reduced claims dollars spent by 35% during this time
Training Manager 12 Months
* In charge of training management staff in Colorado and Wyoming on the proper w
ay to supervise and train package car drivers to properly and efficiently perfor
m their job
* Reduced the amount of excess hours spent by drivers by an average of 25% per t
raining ride
Safety Manager 25 Months
* Trained both management and employees on how to implement and successfully mai
ntain a co-chaired health and safety committee
* Implemented a health and safety committee in all operations in Colorado and Wy
oming while reducing lost time due to injuries by 20%
Security Manager 67 Months
* In charge of protecting the assets of our customers and our company
* In charge of protecting the employees working for the company
* Managed the process of reducing lost and damaged packages
* Was once again able to reduce dollar amount spent on lost and damaged packages
by 35% from start to finish of job and increased the number of people who left
the company for dishonesty by 40%

EDUCATION
Poudre High School 1969-1972
* High School Graduate

WORKSHOPS AND TRAINING

Supervisor Basic Training School
Leadership Development
New Management Orientation
Crisis Management Team Training
Behavioral Analysis Workshop/Reed Institute of Interviewing Techniques
People's Workshop-Instructor
Methods Re-Training Workshop-Instructor
New Hire Orientation-Instructor

ACHIEVEMENTS
Changed job assignments multiple times to accommodate the needs of the company
Instrumental in advancing the careers of over 40 people during my 33 years
Most Improved Operation in 2008 for the Rocky Mountain District Year End Balance
d Scorecard
Best in Class Operation in 2009 for the Rocky Mountain District Year End Balance
d Scorecard

REFERENCES
Jerry Barbillon
District Security Manager
United Parcel Service
Rocky Mountain District
303-286-6027
303-598-5356
Todd Galloway
Vice President and COO
United Parcel Service
Laurel Mountain District
724-925-4800
Irv Brown
Talk Show Host
ESPN Radio
Denver Colorado
303-469-5921