Alorica Teleservices, Inc.

12F Three Cyberpod Centris, South Tower,

ETON Centris, EDSA corner Quezon Avenue,
Brgy. Pinyahan, Diliman District 1100
Quezon City, Philippines

Confidential

December 2, 2020

Ms. Jarleeh Esguerra

Customer Service Representative

Dear Ms. Esguerra,

We regret to inform you that after careful consideration and evaluation of your overall performance during Product
Training period, the Company has decided not to regularize you effective today, December 2, 2020, for the
following reason/s:

Based on your overall performance during Product Training period, you have failed to meet the expected qualifiers of
the program. Please see your actual performance summary below:

Performance Summary

Performance Metrics Product Trainee Target Actual

No absences / No more
November 14, 2020 – FTN
Product Training Attendance than 45 minutes of
(Failure to Notify)
tardiness

Overall, you have failed to meet the following performance metrics:

 Absences are not tolerated during the entire virtual product training period. One (1) absence will disqualify
you from the program and your employment with Alorica will be terminated if valid emergency
documentation supporting the reason/s for your absence is not presented.

Please arrange for the return of any Company property in your possession and proceed to the Human Resources
Department to process your clearance.

Sincerely,

Hannah Esther Patan

Trainer

Noted by:

12/2/2020
Joyce Anne Santos
Employee Experience Business Partner

Received and Acknowledged by:

Signature Over Printed Name

HR Forms Revised: August 2018

Cc: HRD, 201 File