Which of the following aids in determining a course of action for moving an organization to a

new goal? Management planning

Which of the following enables employers to provide day-to-day guidance to employees to

support organizational plans and goals? Policies and procedures

The overall approach for how an organization will match internal strengths and weaknesses with
external opportunities and threats is a(n) _______. strategic plan

What is used to identify a business's intended course, usually in broad terms? Vision
statement

What type of strategic planning would most likely take place at the departmental level?
Functional

Which of the following is a means to allow a company to build and strengthen a business unit's
long-term competitive position in the marketplace? Competitive strategy

Offering a product or service that competitors do not offer is the competitive strategy of
_______. focus

What type of strategy is being used when a company grows by entering new territorial markets?
Geographic expansion

What is the goal of effective human resource strategies? To ensure employees have the
competencies needed to achieve organizational goals

What can a human resource department do to motivate employees to support and achieve
sustainability efforts as an organizational goal? Implement an incentive system that
supports sustainability.

Which tool can be used to track how a department's performance contributes to the company's
overall strategic goals? Strategy map

Managers use a _______, which includes desktop graphs and charts, to see a picture of how a
company is doing on all metrics from the HR scorecard process. digital dashboard

What can be used to measure how successful managers and employees are in supporting
sustainability in the workplace? Performance appraisals

Which is the process of assigning goals or metrics to the human resource management-related
strategy-map chain of activities required to achieve strategic goals? HR scorecards
Which can employers use to assess recruitment effectiveness using metrics such as quality of
new hires? Computerized applicant tracking system

One way to compare a firm's HR metrics with those of other companies is through the use of
_______. benchmarking

How can a firm measure how well activities contribute to achieving the company's strategic
goals? Strategy-based metrics

The measurement of where an organization stands, in order to determine how to improve the
HR function, can be achieved through a(n) _______. HR audit

What can employers use to sift through the massive amounts of information that can be
generated by metrics, to identify correlations that can improve HR practices? Data mining

Statistical and mathematical analysis used to find relationships and make predictions is
conducted with the use of _______. data analytics

Which of the following allows for proposals, decisions, practices, and conclusions based on
data, facts, scientific rigor, and critical evaluation? Evidence-based human resource
management

What is a set of human resource management policies and practices that produces superior
employee performance called? High-performance work system

Which of the following indicates employees are psychologically involved in, connected to, and
committed to getting their job done? Employee engagement

How can an organization improve its employee engagement rate? Focus managerial support on
coaching based on employee strengths.

Which of the following makes employee engagement critical to the success of the organization?
It drives performance and productivity.