KP DSL o ASLO ppluly GI le AW.oomt saad COOFE al Touristique (PPTT) Foculté des Lethes ef des Sciences Mumaines - Manake ch English Applied to Tourism By Mr, Hassan KHALLAP Tourism Terminology The tourist Industry Tourism: Travel from a person's usual place of residence for a period longer than 24 hours, primarily for pleasure or recreation, and frequently’ to multiple destinations. Tourism statistics, however, usually include People travelling for business or health, or to visit friends and relatives. The person traveling isa tourist International tom n: Tourist travel between two or more countries Internal tourism: Tourist travel within the same country of which the tourist is a resident, This is also called domestic tourism Io be a large Tourist destination; A place or area to which Tourists travel, It may be a resort, but it ma city like Paris, Incentive trip: A trip offered by an organization, usually a business firm, to reward successful effort or to induce an employee to make more efforts. ant and Catering services: Services where the public can obtain food and drink; in other words, the restai bar business, Disposable Income: Income that that can be spent for purposes other than such necessities as food, shelter, and taxes. Social tourism; Recreational travel that is paid for wholly or in part by a government, a labor union, or similar organization, Leakage: The tourist money that leaves the tourist destination area because of imports, profits for for investors, and so on. Tourism and transportation Cruise: A pleasure voyage by ship. It is not part of a regularly scheduled service. Car Rental Agency: A service for renting automobile for short periods of time. IN England? They use the term car hire. Scheduled Airline: An airline that operates its aircraft on fixed routes at fixed times. In other words, it operates according to a time table. Charter Plane: An aircraft that has been rented to fly when and where the service is desired. Inclusive Tour: A package tour that offers transportation, accommodations, and often other inducements, Transportation on most inclusive tours is on the scheduled airline, although somve is by bus and by rai Car Ferry: A car that carries automobiles and passengers across relatively small bodies of water like the English Channel. ‘Scanned with CamSeannerGroup: A group of people with the same purpose or interests traveling to the same destination. An ‘example is garden elub making a tour of English gardens Charte lusive Tour: This a package tour that uses chartered aircraft for transportation. Jumbo Jet: Large aircraft with a seating capacity of about 400 passengers. The term most often refers to the Boeing 747, Accommodations and Catering Inn: A place that offers shelter and food for travelers, often in rural areas. It was more common before railroads and modem hotels came into existence, The term inn has now a quaint, old-fashioned sound. Guest House/ Tourist Home: Small establishments that accommodate travelers. They usually have a relatively few rooms, Pension: Another type of accommodation for travelers, especially in Europe. Nowadays, it usually offers bed and breakfast at low prices. Motel: A word made by combining motor and hotel: in other words, a hotel with special facilities for motor \chicles. Marina: A place at which boats ean dock. The marina usually offers electri that people can use their boats for accommodations. telephones, water, ete. so Occupancy Rate: The percentage of rooms or beds in a hotel that are occupied in particular period of time Regulation, Research, and development in tourism Research and Analysis: In tourism, research generally means collecting data-units of information- that can be put into statistical form, and the analysis means interpreting trends or deriving other meanings from the statistical figures Tourist Deficit: A condition that results from a greater outflow that inflow of tourist money. United States citizens, for example, have generally spent more money in foreign countries than foreign visitors have spent in the United States. Duty-Free Goods: Merchandise on which there is no custom tax on foreign merchandise Arrival and Departure Car: Cards filled out by intemational passengers, usually for statistical purposes. They also called embarkation or disembarkation cards. Tourist Day: A 24-hour period spent by a tourist in a location other than his usual residence Tax incentives: Various kinds of tax benefits offered to investors in a project. The most frequent forms of incentives are lowered or postponed taxes Infrastructure: The faci orts, roads, Water, sewers, electricity. and so on that are necessary before development of an area can take place. Tourism Promotion Promotion: Paid advertising and public relations efforts that in the case of tourism encourages recreational travel either generally or on specific carriers and to specific places. Brochure: A pamphlet usually put out for promotional purposes Institutional advertising: Advertisin the public eye rather than to give mucl intended to keep the name of a corporation ~ such as an airline ~ in formation about specific services. Throwaway: In advertising, usually a one-page advertisement that can be widely distributed by mail or by hand, ‘Scanned with CamSeannerDirect M, people. The organizations, and s0 on, ng: A form of promotion that involves mailing brochures ar throwaway ste Hues credit card holders, previous customers, members of elubs or jerized Computer Referral System: Hotels, often system for making reservations, ulependently owned, sometimes join topether in comp Commission: A percentage of the price of a sale that 1s patd to the seller basis for most of their busi Handicraft. The art or shill of making articles by hand, often pottery or tabries Amusement Park: An area that offers different kinds of amusements or entertainment, such as thrill des, magic shows, and so forth, Abbreviations WTO = World Tourism Organization IMF = International Monetary Fund UNESCO, Jnited Nations Educational, Seientifi wd Cultural Organi IATA = International Air Travel Association BITS = International Bureau of Social Tourism ONMT = Morocean National Office of Tourism MTHATSE Ministry of Tourism Handicraft Air Transport and Social Economy CRT = Regional Center of Tourism SWOT = Strengths W VAT = Value Added Taxes SCS = Self-Catering Services PNR = Passenger Name Record Careers in Tourism Tour Guide/ Tour Conductor = The person in Charge of a tour or an excursion. The terms are interchangeable, but some people use guide to refer to the person who accompanies a sightseeing trip and conductor for the person who makes the travel arrangement Front-Desk Employees: Hotel personnel who work at the registration, information, and cashier's desk Ticket Agents/ Reservation Agents: Airline employees. Ticket Agents make reservations, anywer inquiries, and sell tickets, Reservations Agents makes reservations and gives information v telephone or mails Free-lancer: People who work for themselves. Many free-lance writers specialize in the travel field. Consultant: A person who offers his experience and knowledge in a particular field to individual customers (on a fee basis, There are consultants and consulting firms in tourist industry Social director: A person at a resort hotel ot on a cruise ship who is in charge of the activities that ate designed to amuse and entertain the customers ‘Scanned with CamSeanner