Tips for

Effective
Business
Texting
1. Know your recipient.
2. Anticipate unintentional misinterpretation.
3. Contacting someone too frequently can border an
harassment.
4. Unplug yourself once in a while.
5. Don’t text and drive.
 Tips for
Effective
Business
E-Mails
1. Proper salutations should demonstrate respect and avoid mix-ups in
case a message is accidentally sent to the wrong recipient.
2. Subject lines should be clear, brief, and specific.
3. Close with a signature.
4. Avoid abbreviations.
5. Be brief. Omit unnecessary words.
6. Use a good format.
7. Reread, revise, and review.
8. Reply promptly.
9. Use “Reply All” sparingly.
10. Avoid using all caps.
11. Test links.
12. E-mail ahead of time if you are going to attach large files.
13. Give feedback or follow up.
All About
Netiquette
What is Netiquette?

 Netiquette, abbreviation of Internet etiquette or network etiquette,

guidelines for courteous communication in the online environment.
It includes proper manners for sending e-mail, conversing online,
and so on.

 Similarly, online ethics focuses on the acceptable use of online

resources in an online social environment.
What does good Web Etiquette look like?

For Society
Recognizing that the internet is an extension of society.
Applying the same standards online as we do in public.
Refusing to empower abuse and harassment while online.
Acknowledge cultural differences.
For Businesses
Respecting rights of privacy for offline employees.

Maintaining transparency in information policies.

Examples

 Avoid posting inflammatory or offensive comments online.

 Never spam others by sending large amounts of unsolicited email.
 Don’t troll people in web forums or website comments by
repeatedly nagging or annoying them.
 Respect others’ privacy by not sharing personal information,
photos, or videos that another person may not want published
online.
 Avoid replying to negative comments with more negative
comments. Instead, break the cycle with a positive post.
Examples (Bad Netiquette)
Examples (Good Netiquette)
Virginia Shea

Author of Netiquette
Dubbed the "network manners guru" by
the San Jose Mercury News, Virginia Shea
has been a student of human nature all her
life.
 Virginia Shea’s Netiquette

1.Remember the human

on the other side of the
electronic
communication.

2.Adhere to the same

standards of behavior
online that you follow in
real life.
Virginia Shea’s Netiquette

3. Know where you are in

cyberspace.

4. Respect other people’s

time and bandwidth.
 Virginia Shea’s Netiquette

5. Make yourself look good online.

6. Share expert knowledge.

7. Keep flame wars

under control.
8. Respect other people’s
privacy.

9. Don’t abuse your power.

10. Be forgiving of other people’s mistakes.
Netiquette in Online Education

1. NO YELLING, PLEASE
2. Sarcasm can (and will) backfire
3. Don’t abuse the chat box
4. Attempt to find your own answer
5. Stop…..grammar time!
Netiquette in Online Education

6. Set a respectful tone

7. Submit files the right way
8. Read first
9. Think before you type
10.Be kind and professional
 Legal
Considerations
 Computers had been in use for a couple of decades before the
Copyright Act of 1985 was amended in 1997 to deal with internet-
enabled copyright infringement.

 Technology advanced even further before the next major

amendment came with the Copyright Modernization Act of 2012.
Developments since then will continue to demand new laws to
clarify what is fair and ethical, what should be prohibited, and who
owns the rights to what.
Example

Suppose your supervisor asks you to use your Facebook

page or Twitter account to give an occasional “plug” to
your company’s products. Are you obliged to comply? If
you later change jobs, who owns your posts or tweets --- are
they yours, or does your now-former employer have a right
to them? And what about your network of “friends”? Can
your employer use their contact information to send
marketing messages?
 Using Social
Media
Professionally
 Recognize that every modern business or organization should have a
social media presence in the sites they expect their customer base to
frequent, especially popular sites such as Twitter, Facebook,
and Instagram.
 Follow expert advice on how to properly take advantage of social
media in detail to promote your operation and reach people.
 Always consider how the sites you access and what you post represent
you and your employer, even if you think others don’t know where you
work or who you are. Internet service providers (ISPs) are required by
law to archive information concerning the use and traffic of
information that can become available under subpoena.
Thank You!