DIES ititare bey «bud soutes meth: fically. ve style verhaps ne pro- ss, This sganiza- vay with Do You ZBB? Rabah Kamis ADREAM [Bob was really excited about his previous year's job performance and could not wait 0 go through the process of getting recognized by his boss in his review. He could not fell if he was getting @ proniotion or a nice helty raise or a combina: tion of the 9wo, He thought he sot « great role model for working with peers and customers alike to get the job done. He remembers getting three spontaneous recognition awards for helping customers and other groups across the company to launch a critical ew product. Bob worked days, nights, and weekends to make sure the product was up to the highest quality and functionality standards He can imagine it now: His name will be called to come on the stage during the department update mesting to get a department or a company-wide recogni- tion award, tae audience will clap, and his name will be well recognized by many ‘Broups, He will have to decide where he is going to hang up the plague to be visible to people passing by his cubicle, There is no doubt about it he will be sought after, Bob moved from one daydream to another, How much will his new salary be? Is he getting a promotion this year? He had seen the First draft of his review and it looked pretty positive. He did not have to worry about his performance review: He got up from: his chair and watked to the conference room from his former manager, Sally, and his new manager, Shea. When he arrived, his fexemanaget was meeting with a peer of his in the room and they overran this time. ‘Shea was not there yet so he had to wait alittle longer. When the tine came, after he entered the room, Sally greeted bim and they chatted fora lite while waiting Tor Shea to show up. Not 100 long after that, Shea arrived and (ook 2 seat this review Shea: Here is your review, I would like you to read it and then w8 can discuss it, Bob was surprised that Shea hunded him the paper because he expected Sally to do it, He took the paper and started reading. The first page listed his accomplishments forthe previous year and it seemed unchanged from the frst draft he had reviewed With Sally, He nosiced thatthe second page, which listed his areas cf improvements 4950 CASE STUDIES tad changed redically o a more negative 109k. Bod sic no get promotion or 8 rary, Bob was given anegative rating. “One ofthe comments he fount on his aren of developments VA" “Bob always snakes cominiuments he does not meet and fe does rot updake his stakeholders ratte stats of bis deliverables, He sould show disipine and ‘communicate his ZBB lit to stakeholders.” Bob was shocked! raise. On the co WHAT IS ZBB? “TRB sands for Zero Base BuLigeting which is principle of pone used by ciety eomapanies and government agencies and individuals 1 rool that helps aployers, departments, and employees to set out thelr BADE project costs projets wll get funding and suppor. Its aerial and nezes- specially time and identify which sary process to manage the limited resourees ‘THE ZBB PROCESS Different articles ane literature agree on the concept umber of the process sleps. Here is one common st ing a ZBB for an individual contributor of ZBB but may differ on the ipby-step process for creat © Theindividual comes up witha listo ve projects and deliverables assigned orien by his zapenot The projects or activities must Be alianes swith the 1 mt ganraion goals of MBOS. (NIBO refers to Manager! by pjctive which is method for driving rsults By seting the objectives cris toem periodically and delivering on these objectives) fe. The next sep is to quantify the amount of effort or work needed to catty ut these projeets or activities i hours, days, Weeks, OF meHES fg The Hat of tanks is then ordered! or prioritize fom te,most poe Tre al tsk tothe least critical. The manage, supervisor oF Broke an help the Individual to prioritize. AB mater oF Fac: individual ind together priortios are set faust have his manager agree on this Ts “The task project priority must be aligned] with the groups Pony se Nits time to draw the employee’ personal ZBB line This is the fine spare wich the employee has enough time and resources 1» complete soot naks The tasks Belo Ue Tine wil ot get done o wil be done if eg the abave-line tasks gets cancelled or done cuir then GAP ected, The ZBB line is positioned a the Zero hot. the last hour consumed by the abave-the-line task. eater with the tasks prioritized ond the ZBB fine drawn, mest be re eg with the Boss. The boss can concur oF ask for modifications from the employe “eThe ZBB list needs 10 be communicated with peets. custome and asi nese partners. This i important so the expectations are nd understood Project Management Proc by the stakeholder (0 do modification © As new projects ay ects or new activit oon the importance © The process is rep. Lisis while others 1 EXAMPLE ‘The following is a demor student with 12 credit hou ‘The student sets up which must be aligned wit degree and graduate from I2eredits successfully, Fo credits by the end of the gt and balancing the work ne 1. Task list: Susdy/do hor laundry and dishes; ps fannily, and stay conne time avoiiable is 7 day 2, Quantity time to be s credit: exercise 2 hours house, and de laundcy with buddies: wateh T* when possible for 8 ho to the world (read new 4. Prioritize the list Steep ». Stadyomewore es Et infu a. Bxerese Shep grocerisiosher f. Cla hosefLaundy Stay eonnecedNews > Visit faiyiStay in eoch Watch T Viscose 5. Paya Pay gunes CampiSs ys ate athe ened bihe at by carry man viduat re set ty. be tine plete done if pected. sumed aust be ications ad busi lerstood 5t Project Management Processes by the stakeholders. They can feed back their concems to the employee 10 do modi @ Asnew /BB list can be modified to include these proj ‘ects or new activities and the ZBB line can move up or down depending fon the importance of the new project(s) repeated periodically. Some individuals have weekly ZBB. lists while others have quarietly ZBB lists EXAMPLE. ‘The following is e demonstration of creating a weekly ZBB list for a full-time student with 12 credit hours, ‘The student seis up the goal, objectives, anc deliverables for the quarter which must be aligned with his/her job as @ student. The long-term goal isto get & degree and graduate from college. Every quarter, heishe needs to complete at feast 12 ccedits successfully, For this quater, the student needs to complete 3 classes/12 redits by the end of the quartet. So his/her deliverables are completing the classes ‘and balancing the work needed with life 1, Task list: Study/do homework; exercise, sleep, shop, eat, clean house, and do faundty and dishes; party/hang-cut, watch TY, and listen to music; camp, visit family, and stay connected to the world (read news, check the wenthe:), The time available is 7 days x 24 hours = 168 hours Quantify time to be spent on these tasks: Studyldo homework 4 hours per credit; exercise 2 hours. 4 times ina week; sleep 8 hours a day; shop, eat, cleart house, and do laundry around 10 hours weekly; partyMang-out for 4 hours with buddies; watch TV and listen to music | hour a day: camp or go ona trip when possible for 8 hours; visit family or call for 2 hours; and stay connected to the world (read news, check the weather) I hour daily 3, Prioritize the list 8 aoa day 56 hos a Sleep 2 Saay/Morework Loris x4 bows $8 tours 2. at nvout 2 pours a dey 16 haw 4. Brerise 2 hours nes a week Bours 6 Shop gocerevothes Shours2 2 hours F.CleanhouseLauraty To boars a week lo kows 15 Stay conaaetedvows Sous a week Sours 1 Wii fiy/Stay i touch 2 haus a week 2 hours 1 Waich T¥msiehnavie Thos a week “route i. Parybang-out hours 9 week hours Play games nous w wok 4 hours 1. Canoes hous a we 8 bos52 CASE STUDIES Project Managener I did and award company in a no 44, Drawing the ZB line: The foal avllable time in te week 8 7 days x 24 hours a day = 168 hours “Task Hours ‘Weekly Hours Time Available Shea: Bob, whil _—___—— ei some of your tea a Sip hs 2p Soom Rae : Bob, getting an 4. SiuyHowenork Iecdts xthoom — tteus SA NON Bob, geting ang his conversation «Ea nou “os acy ours $0 ows 4, Bierce “ruts times weak 8 hoor dn pours Bobs Sally, I ha aoe : : a year, You ae giv ce stapprvceiesother 2 hrs avetk phous os ee ctmemewavndry ——WOvoursavwcck ——TMBowrs 29 OU " ; ally: Bob, you ain : for help, But het write w one-page by Visit fariy/Stay intnuch hows a week \-wuch T¥imsichrosie Thurs a werk 7 oa 15 hows Sours week hours sous Bob ended up con 1 hours week sows 7 nous independent invest! " documents demons isensaee 28 LINE een afairchance toexp ss hourr a week ows 1 hours ing both arguments boat because the me 5, Since no boss exists her, this step is skipped daring the yea, th aoe ods to communicate this isto his stakeholders who ca be Nis 4 promotion friends, closs team, instructors, end family be : +4, The task list or task priorities can change on a weekly basis For example, if iscussion items vay los tend oF family x geting marie ané the sient is the Mai of Honor, then that 2ask is aed and prioritized for that week The student should review the Hist a least once every academic quarter 1. Explain in your 2, How does ZBB. 3, What are the di WHAT ABOUT BOB? [After Bob recovered from his shock, he rest ‘manager sed the review discussion with his Bob: Sally. you were my manager lat year. IF you thought that my POA, oe aerated by no “ZBBing” why didn't hear any feedback from you? ‘Ail [heard were positive comments and smiley faces from you ation that you own Sally: Bob, for the grade level you have, it was my ext your ZB list and you should have come to re for help. Bob: But Sally. you have bees. copied on all postive comments Treesiti ro: customers and peers | helped gct going. They ll appreciated whatIES. or 1 be his oie, ifa viaid of with bis oevfoorme you owe eceived ued what Project Management Processes 53 I did and ewatded me many spontaneous recognition awards. [impacted the company in noticeably postive way. ‘Shea: Bob, while you did impact the company in a good way, you let down some of your tearamnates. Bob, getting angrier fo hear Shea who did not mane him last year, resumed his conversation to Sally. Bob: Sally, Ihave not heard ary feedback from my peers or you all year last yeat, You are giving me this feedback now, in my review time? Don't you think this int the right time or place for it? Sally: Bob, you own your career inthis company and you should come to me for help. Bot here are your options: You can contest the review to my boss ot sarite a one-page rebuttal to the review an include it in your file. Bob ended up contesting the review outcome with HR which carried out an independent investigation t0 see if Bob was treated unairly. Bob ‘nad to submit Gocuments demonstrating his performance. HR gave Bob's first manager, Sally, 1 fair chanee to explain why she thought Bob was undesperforming. After evaluat- ing both atgamenis, HR discovered that Bob and his manager were both correct but because the manager did not communicate to Bob his ongoing performance uring the year, they felt obliged to reverse the rating. Bob got his raise but not ‘emotion Discussion items 1. Explain in your own words: What is ZBB? 2, How does ZBB benefit the company” 3, What are the disadvantages of ZBB?