OBJECTIVE

To obtain a market level position within the Consumer Bank to further leverage m
y leadership, diagnostic, coaching and influencing skills, by unleashing the pas
sion of our great associates while growing the business.
SUMMARY OF QUALIFICATIONS
A dynamic, and motivated professional with a proven track record in the Consumer
Bank.
Areas of qualifications include:
Lead People to Perform
Drive Execution
Sustain Intensity and Optimism
Grow the Business
RELEVANT WORK EXPERIENCE
BANK OF AMERICA 09/200106/2010
Consumer Market Manager 10/2009-05/2010
Raleigh, North Carolina
Responsible for driving sales, operations, service for 15 banking centers. Coach
ed banking center managers through structured coaching process. Leveraged six si
gma and other diagnostic tools for root cause analysis and implemented improveme
nt plans. Evaluated overall effectiveness of banking centers. Developed key part
ners in personnel, finance, marketing, associate readiness and other lines of bu
siness. Recruited world class talent at all levels of the organization.
Market Leadership Program 10/200810/2009 Charl
otte, North Carolina
Selected as 1 of 14 participants over 2,900+ East Division BCMs to acquire the
requisite education, experience, and exposure to lead, manage, and coach at mark
et Level.
Designed market project focused on quality relationship deepening, spurring sig
nificant sales growth especially in bottom performing stores.
Achieved 75% Customer Delight variability in market up from 50% from 10/08-10/0
9
Increased banking centers sales at market level from 55% to 67% from 10/08-10/0
9
Banking Center Manager II
02/2006 10/2009
Bank of America, Cameron Village, Raleigh, North Carolina
Responsible for driving the banking centers sales, service, operations, and indi
vidual associate results through coaching the Bank of America Way. Coached assoc
iates to performance improvement while ensuring accountability. Recruited, mento
red talent for various roles, and inspired followership through role modeling be
haviors. Developed relationships with key business partners, completed and manag
ed human resource functions, and implemented banks initiatives through effective
communication.
Earned National Award of Excellence for 2007.
Received Peer Choice Award from Triangle BCMs in 2008.
Selected as panelist during the Southeast Region BCM Meeting in 2008 for Post G
ame Checkout Discussion.
 Achieved top 5% ranking in East Division for balanced performance in sales, ser
vice, and operations for 2008.
Scored 97.9 % on last physical Banking Center Controls Review, 10/2009
Led market with 86 in Customer Satisfaction score in 2009.
Banking Center Manager I
04/2004 - 02/2006
Timberlyne, Chapel Hill, North Carolina.
Earned Credit Card Sales Volume Award for 2004 for Triangle Market.
Received National Award of Excellence for 2005.
Bank of America, BCM College Candidate 11/2003-04/2004
Southeast Region, Charlotte, North Carolina

Senior Personal Banker

09/2001-11/2003
University Mall, Chapel Hill, North Carolina
Provided financial advice and counsel to consumer and business customers. Respon
sible for loan, and deposit growth for the banking center while ensuring banks s
tandards of service and operational excellence.
Earned recognition for superior customer service via customers correspondence t
o Manager.
Recognized consistently as top balanced performer for Triangle Market.
Earned National Award of Excellence for 2003.
SUNTRUST BANK 09/1998 - 05/2001
Banking Center Manager
11/2000 - 05/2001
Suntrust, University Mall, Chapel Hill, North Carolina
Earned Most Improved Banking Center Award for 2000
Assistant Banking Center Manager
04/2000 -11/2000
Suntrust, University Mall, Chapel Hill, North Carolina
Loan Officer
09/1998 - 04/2000
Suntrust, Highhouse Rd, Apex, North Carolina

EDUCATION

Bachelor of Arts, Economics

1996
University of North Carolina At Chapel Hill