Smart Endpoint Protection Agent for

eOffice Users

Installation Manual

Version 1.1
st
21 January, 2020

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Contents

1. Introduction................................................................................................................................3
2. System Requirements..................................................................................................................3
2.1 Windows 7(32 bit/64 bit) 1 requirement: ................................................................................3
2.2 Windows 8.1(32 bit/64 bit) requirements:...............................................................................4
2.3 Windows 10(32 bit/64 bit) requirements:................................................................................4
2.4 Network Ports required..........................................................................................................5
3. Installation Steps........................................................................................................................6
3.1 Downloading the Smart Endpoint Protection Agent: ................................................................6
3.2 Installing the Agent on User’s Workstation..............................................................................7
3.3 Updating the Agent:............................................................................................................. 10
4. Health Check & Troubleshooting................................................................................................ 13

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1. Introduction
This document provides the steps required to install Trend Micro Smart Endpoint Security
Agent. The document also lists the system requirements for the remote machine which should
be ensured before deployment.

The setup has to be downloaded from the Management Server: Trend Micro Apex Central and
can downloaded on the user machine locally or it can be remotely uploaded via using Remote
Desktop softwares or file transfer tools. In this example the transfer is done via AnyDesk
software.

2. System Requirements

Before proceeding with the installation please ensure that all the basic requirements are met. If the
system is not having sufficient resources please do not proceed with installation and advise the user to
upgrade the system as per the recommended settings.

2.1 Windows 7(32 bit/64 bit) 1 requirement:

Item Requirement
Home Basic Enterprise
Editions: Home Premium Professional for Embedded Systems 
Important:
Ultimate Ultimate for Embedded Systems
Service Pack 1 is required.
Professional Thin PC 
Minimum 1GHz (32-bit) / 2GHz (64-bit) Intel Pentium or equivalent
(2GHz recommended)
Processor
AMD 64 processor
Intel 64 processor
RAM 1GB (32-bit) / 2GB (64-bit) minimum
1.5GB minimum
2.0GB recommended
Note:
Available Disk Space
If you activate Application Control, Endpoint Sensor, Vulnerability
Protection, and Data Protection on the Security Agent, Trend Micro
recommends increasing the minimum disk space to 3.0GB.
Monitor that supports 1024 x 768 resolution at 256 colors or higher
Microsoft Internet Explorer 8.0 or 9.0 if performing web setup
Simple File Sharing disabled
Others
Enable Remote Registry
Allow printer/file sharing in the Windows firewall (if enabled) 
Enable default local admin

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2.2 Windows 8.1(32 bit/64 bit) requirements:
Item Requirement
Standard
Editions (no Service Pack Pro
required) Enterprise
Minimum 1GHz (32-bit) / 2GHz (64-bit) Intel Pentium or
equivalent (2GHz recommended)
Processor
AMD 64 processor
Intel 64 processor
RAM 1GB (32-bit) / 2GB (64-bit) minimum
1.5GB minimum
2.0GB recommended
Note:
Available Disk Space If you activate Application Control, Endpoint Sensor,
Vulnerability Protection, and Data Protection on the Security
Agent, Trend Micro recommends increasing the minimum disk
space to 3.0GB.
Monitor that supports 1024 x 768 resolution at 256 colors or
higher
Windows Internet Explorer 10.0 if performing web setup
Others
Enable Remote Registry
Allow printer/file sharing in the Windows firewall (if enabled)
Enable default local admin

2.3 Windows 10(32 bit/64 bit) requirements:

Item Requirement
Home
Editions (no Service Pack Pro
required) Education
Enterprise
Anniversary Update
Creators Update
Update support
Fall Creators Update
April 2018 Update
Minimum 1GHz (32-bit) / 2GHz (64-bit) Intel Pentium or
equivalent (2GHz recommended)
Processor
AMD 64 processor
Intel 64 processor
RAM 1GB (32-bit) / 2GB (64-bit) minimum
1.5GB minimum
Available Disk Space
2.0GB recommended

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 Note:
If you activate Application Control, Endpoint Sensor,
Vulnerability Protection, and Data Protection on the Security
Agent, Trend Micro recommends increasing the minimum
disk space to 3.0GB.
Monitor that supports 1024 x 768 resolution at 256 colors or
higher
Windows Internet Explorer 11.0 if performing web setup
Others
Enable Remote Registry
Allow printer/file sharing in the Windows firewall (if enabled)
Enable default local admin

2.4 Network Ports required

 Communication with Control Manager/Apex Central - the agent uses TCP port 80 on
HTTP or TCP port 443 on HTTPS to communicate with Control Manager/Apex Central.

 License ports - TCP and UDP allow access to the Trend Micro License Server via port 80,
60162, and 60163.

 Standalone Smart Protection Server - If Standalone Smart Protection Server is used in the
environment, File Reputation Service for smart scan uses port 80 for HTTP and port 443
for HTTPS. Web Repuation Service uses port 5274. The web console uses port 4343 for
HTTPS.

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3. Installation Steps

3.1 Downloading the Smart Endpoint Protection Agent:

The setup has to be downloaded from the Trend Micro Apex Central management console:

Trend Micro Apex Central links:

-For 32-bit: https://10.0.223.131:4343/officescan/download/agent_cloud_x86.msi

https://10.0.223.130:4343/officescan/download/agent_cloud_x86.msi

-For 64-bit: https://10.0.223.131:4343/officescan/download/agent_cloud_x64.msi

https://10.0.223.130:4343/officescan/download/agent_cloud_x64.msi

Step1: Select the correct version of your OS(32 bit or 64 bit) and download the setup.

Select the Installer link and select the correct OS version: 32 bit / 64 bit and download the
installer. Before installing Agent, you must ensure that you have latest Apex one agent.

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3.2 Installing the Agent on User’s Workstation

3.2.1 Pre-Installation Checklist:

1. User should have Administrator rights for Agent installation

2. Client system should have latest service pack and critical patches.
3. Uninstall existing Antivirus Software.
4. Turn off Windows firewall.
5. Install Apex one agent on only those machines where e-office application is installed.
6. Check System performance (min 2 GB ram)

Before installing Trend Micro Smart Endpoint Protection, it must be ensured that any existing
Antivirus software is removed and the directory is cleaned. System must be restarted to ensure
that all registry entries are removed before proceeding with the installation.

3.2.2 Agent Installation Steps:

Double Click on the Agent file Click NextClick NextFinish

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Verify Apex One agent on endpoint machine. Click and select show hidden icons on the taskbar
and select the Trend Micro Security Agent.

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3.2.3 Post-Installation System Data Capture:

1. MAC and Hostname:

Open CMD and type: ipconfig/all

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2. IP Address and Gateway:

Scroll down after typing the same command on cmd:

3. OS and System details:

Select Run and type: “msinfo32”

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3.3 Updating the Agent:
The updates shall be downloaded and installed automatically from the central server weekly.
However, if manual update is required kindly follow the steps given below on the remote
machine:
Double Click on the TrendMicro icon in Taskbar Click on the update button

The latest security agent version and anti-virus definitions shall be downloaded from the server
and installed on the local machine.

4. Health Check & Troubleshooting

It is recommended to monitor the health of the agent regularly to ensure that the machine is
updated with the latest security patches against all kinds of vulnerabilities .

The steps for checking the health of the agent are given below:
Double Click on the TrendMicro icon in Taskbar  Popup should be displayed as “Protection
Enabled” with the message: “You are protected and your software is up to date.”

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Troubleshooting:

1. Verifying the agent communication to server:

i. Open a web browser on the testing endpoint.

ii. In the address bar, enter the following address replacing the IP and port where
indicated:

https://10.0.223.130:4343/officescan/cgi/cgionstart.exe

2. Verifying if the agent is configured to use these correct ports and IP/FQDN:

Right-click the agent in the system tray->Choose "Component Versions”->Verify the Server
name/port: line is correct.

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3. Checking firewall ports and Telnet:

Open a command prompt on the machine to verify. Run the following command to verify the
port state with the Windows Firewall:

Netsh firewall show state

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Telnet for communication port

4. Ping for Apex one server Reachability

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