1.External RTP (Audio) ports are considered Host Data and will not be restored from a backup.

True

2.An extension can only be part of one group of extensions at a time. False

3.Extension profiles can be set to automatically switch between Available , Absent and Do Not Disturb.
On days set to Holidays, the / Custom 1/ profile status will be set. False

4.The only supported recording location types are: Local Disks, iSCSI, and SAN True

5.A Direct SIP (STUN Remote) IP phone can be provisioned using HTTP port 5000 (TCP) and HTTPS port
5001 (TCP) True

6.The only way to log out of a user extension on a Hotdesking IP phone is to dial the logout dial code
from the IP phone itself. False

7.You can back up a 3CX installation over Windows and restore it to a 3CX version over Linux (and vice
versa). True

8.3CX applications can route traffic through the 3CX SBC False

9.An administrator can prevent user extensions from starting/stopping call recordings if 3CX Central is
enabled with an Enterprise license key. True

10.User A is only in Group A and has / Show presence to group members / and /You can see the group
members/ marked. Can User A see the presence of extensions in Group B? NO

11.The -You can control IVR- group permission allows an extension to retrieve/capture calls that are
connected to a -Digital Receptionist- from the -Switching Panel-. False

12.A Backup will always include -Extensions Groups- settings. True

13.When an extension is in the / Away / Profile, 3CX will attempt to ring any device that is registered to
it. False

14.In a NEW installation using PBX Express, the license key is added after the installation wizard is
complete and the administrator logs in to the admin console for the first time. False

15.Backups can be scheduled daily or weekly. True

6.3CX also functions as a STUN server for Direct SIP (STUN Remote) IP phones. True

17.License Key information is considered Host Data and is not restored from a backup file False

18.When two or more IP phones in Direct SIP (STUN Remote) are in the same remote location, they must
have the / Audio delivered by PBX/ option checked in the Options tab. True

19.Is it possible to view recordings of other extensions in your group? Yes

20.In an extensions Forwarding Rules, you can configure where the call will go depending on whether
the caller is an External Number or an Internal Extension. True

21.IP phones behind the 3CX SBC still require the HTTPS port to be open on the firewall versus 3CX
Central to retrieve their provisioning configuration. True

22.In the extension, within the Available Profile Forwarding Rules, you cannot configure calls to go to a
voicemail of another extension. False

23.PBX Express allows you to deploy the 3CX central using your own FQDN and SSL certificate. False

24.There is no way to prevent an extension from automatically changing profiles if global office hours
have been set. False

25.When an extension is in the Available Profile, 3CX will attempt to ring any device that is registered to
it. True

26.To provision a supported IP phone behind the 3CX SBC, the HTTPS (TCP) port does not need to be
open on the firewall versus 3CX Central. False

27.Office and / rest / hours have been specified for an extension. The extension is configured to change
the profile state based on the time of day. The profile status during the / Rest / time will be set to
/Absent/ . True

28.An administrator can prevent user extensions from starting/stopping call recordings, regardless of the
level of license key being used. False

29.You can configure the 3CX central to back up directly to a Microsoft OneDrive account. False

30.Because the 3CX SBC can help overcome NAT issues, no NAT configuration is required at all, nor is it
required at the remote location where the SBC is located or in the firewall in front of the 3CX Central.
False

31.Call recordings for an extension can be enabled to record all calls or only calls to/from external
numbers. True

32.The 3CX PBX verifies the Exception Rules of an extension before the Extension Profile Deviation Rules
True

33.When a STUN IP phone boots and prompts the user to authenticate (RPS), the user must enter the
admin console username ADMIN and voicemail PIN. False

34.Can I define a date range as holidays? Yes

35.Exception Rules for an extension allow you to treat calls from certain numbers differently than how
Forwarding Rules are configured. True
36.Using the SBC 3CX requires a PRO edition license key False

37.You do not need to enter a License Key to deploy the 3CX hub when using PBX Express False

38.The 3CX SBC channels all SIP and RTP traffic to the 3CX PBX over a single port. True

39.The hardware specs of the machine on which the 3CX SBC will be installed depend on how many IP
phones will be used. True

40.During the BREAK time, extensions that automatically change profiles based on the time of day will
change to the DO NOT DISTURB profile state. False

41.For Direct SIP IP Phones (STUN Remote) to function properly, SIP ALG must be enabled on the Remote
Location Firewall. True

42.To use Hotdesking, you must have a Pro or Enterprise license key. True

43.The time period for IP phones to be removed from the RPS is 2 weeks. True

44.An extension can be a member of multiple extension groups and have different permissions on each
extension group. True

45.PBX Express can only be used to deploy 3CX PBX to supported hosting providers or hosting providers
that support Openstack API V2. True

46.Is STUN a method that allows desktop IP phones to discover their own public IP address and port
assignment? Yes

47.An extension may have SPECIFIC OFFICE HOURS that override GLOBAL OFFICE HOURS on a day to day
schedule. True

48.Custom Templates can never be included in a backup, regardless of the backup options you select.
False

49.When you use the command line to back up, you can save the backup file directly to your Google
Drive False

50.Voice Messages will always be included in a backup, regardless of the backup options you select. False

51.To log in to a Hotdesking IP phone, a user must enter their Web Client username and password. False

52.To provision an IP phone as a Hotdesking extension, you must first ensure that you are running the
recommended firmware version of 3CX. True

53.There is no way for an administrator to prevent a user extension from logging into a Hotdesking IP
phone. False

54.When a STUN IP phone boots and prompts the user to authenticate (RPS), the user must enter the
extension number and the voicemail PIN True

55.By default, there are two Extension Group roles, USER and ADMINISTRATOR . Can I add additional
roles? No

56.The PBX Express wizard allows you to restore an existing backup, with a defined 3CX FQDN, in the
cloud True

57.Hotdesking is available at all license key levels False

58.A 3CX Backup always includes the Inbound and Outbound Rules, regardless of the backup options you
select. True

59.When you perform a Backup, you can encrypt the content with a password. If you forget your
password, it cant be recovered, which disables Backup and all your data. True

60.To provision a direct SIP IP phone (STUN remote), you must first ensure that you are running the
firmware version recommended by 3CX. True

61.When you assign extension group permissions to an extension, if the extension is assigned the
ADMINISTRATOR role, it will always have all rights enabled and cannot be modified. False

62.If you have your extension set to the CUSTOM 1 or CUSTOM 2 profile state, your extension will stop
changing Profile automatically. True

63.Can 3CX be configured to back up directly to a network drive via SMB? Yes

64.For an extension to have permission to schedule wake up calls, you must have the YOU CAN CONTROL
IVR group permission. False

65.Is there a way to add a contact to the companys Phone Book from the 3CX web client? Yes

66.RPS is a method in which factory reset IP phones will receive instructions from an online service to
request the provisioning file from a specific URL. True

67.Inbound Rules can only route calls to specific destinations based on GLOBAL OFFICE HOURS . False

68.When you have your extension set to the CUSTOM 1 or CUSTOM 2 profile state, your extension will
continue to change profiles based on office hours No

69.Exception Rules for an extension cannot be configured to apply only certain days of the week. False

70.The / Publish group information to all extensions -/ group setting will allow all extensions in the center
to view active calls from this group through the Switching Panel / All Calls. True

71.When you install a 3CX Hosted instance, you are allowed to restore an existing Backup to the cloud,
with a 3CX FQDN defined. True
72.An extension has been granted access to the 3CX Management Console. The login username for this
extension will be your extension number and cannot be changed True

73.When call recordings are enabled for an extension, external and internal calls are always recorded.
True

74.From the 3CX Customer or Partner portal, you can install an instance with 3CX Host or OwnHost. False

75.A 3CX Backup always includes call reporting data, regardless of the backup options you select True

76.Holidays in the 3CX PBX can be set to be repeated annually. True

77.Time-based scheduling operations are performed based on the time zone used by the server (system
time) True

78.ON DEMAND Backup and SCHEDULED Backup both have the same backup options available for
selection Yes

79.User A has checked the option “Show presence to group members” and the option “You can see
group members” unchecked, user B has the same. Can they see the presence of others? No

80.License key information is considered “Host Data” and is not restored from a backup file. False

81.No port forwarding is required in the remote location firewall when configuring an IP Direct SIP (STUN
– remote) phone. False

82.You can schedule daily, weekly, and monthly 3CX backups from the Admin Console. False

83.Each extension exception rule must be for a single number, you cannot use the * symbol as a
wildcard. False

84.The remote location where a 3CX SBC is installed does not require a static public IP. True

85.Hosted deployments allow you to deploy 3CX on any hosting provider, regardless of your
infrastructure. True

86.When deployed in an auto-hosted 3CX deployment, you are allowed to choose the specifications of
the VPS machine you are creating. True

87.User A has checked the option “Show presence to group members” and “Can see group members”.
User B only has “Can view group members.” User A and B are in the same group. Can both users see
each other’s presence? No

88.When using a 3CX Professional Edition, each extension user can start and stop recording their active
call. True

89.To provision an IP phone over a 3CX SBC, you must first make sure that it is running the firmware
version recommended by 3CX. True
90.You can configure 3CX to backup directly to an FTP server of your choice. True

91.An extension can have “Specific Office Hours” that override “Global Office Hours.” True

92.When two or more IP Direct SIP (STUN – Remote) phones are in the same remote location, you should
have the “PBX delivers audio” option checked in the “Options” tab. True

93.Supported IP phones that connect via a 3CX SBC can use PNP provisioning.

94.Each holiday set up must have a holiday message set up and you must use the same message on all
holidays False

95.The 3CX SBC can be configured to use encryption and secure all phone call information to the 3CX
PBX. True

96.To configure the 3CX SBC to connect to 3CX, only the following information is needed: 3CX PBX Tunnel
Port, 3CX PBX SIP Port, and 3CX PBX Tunnel Password False

97.In a NEW hosted instance deployment, the license key is added after the wizard is complete and the
administrator logs on to the Administration Console for the first time. False

98.You can configure call recording files to be saved in PCM or ADPCM format. True

99.When call recordings are enabled for an extension, both external and internal calls are always
recorded. True

100.An IP phone can be configured as a shared desktop extension only when it is local or sip direct
(remote – STUN). False

101.Can I set up a different audio prompt for each holiday at the main office? Yes

102.For a backup to include the call report data, you need to check the backup option “Call logs, chat,
and conference data”. False

103.The new hosted deployments allow you to deploy 3CX using your own FQDN and SSL certificate.
False

104.An administrator can log out of an extension user from a Hotdesking IP phone through the Admin
Console. Yes

105.The main benefit of using remote IP phones over Direct SIP (STUN) is that they do not require a 3CX
SBC to be installed on the remote site. True

106.An extension accesses the 3CX Configuration in the 3CX Administration Console with the “General
System Administration” right. True

107.3CX also works as a STUN server for “Direct SIP (STUN – remote)” IP phones. True
ADVANCED

1.When the IP phone ends a call established from a local extension to an external number, the SIP BYE
message sent from the IP phone to the 3CX server address should be seen on the Wireshark. True

2.The default voicemail PIN for an extension consists of 4 random alphanumeric characters. False

3.In a SIP INVITE message sent by an IP phone to the , the CONTACT header will contain the IP of the
control unit. False

4.SRTP is enabled by default when configuring Remote Extensions in STUN. False

5.SMS communications are sent through a SIP MESSAGE request to the central through the SIP port
(TCP/UDP 5060 by default). False

6.For an extension to log in specifically to Call Queue 800, the user can dial *62*800. True

7.When the / Maximum Number of Calls in Queue/ is set, all incoming calls to the queue that exceed the
set limit will be rejected immediately. False

8.Call Queue Administrators have the ability to explicitly log off agents in the queue from which they are
administrators with a STANDARD EDITION of 3CX. False

9.If no agents are connected to the queue, the client will listen to music on hold in their chat box False

10.When the ; Remote PBX uses SBC/Tunnel Connection option is enabled on the master bridge, the
slave bridge must be registered behind an SBC. False

11.An IP has been blacklisted because it triggered an Anti-Fraud rule. Can I manually remove it from the
IP blacklist before the set blacklist time interval is reached? True

12.If a site-to-site VPN already exists between the 3CX server location and a remote location, IP phones
can be provisioned as local LAN extensions. True

13.Entries entered in the IP Blacklist with ALLOW action do not have an expiration date. False

14.To verify who terminated the call first (caller or recipient), you can verify using Wireshark or the
Activity Log who sent the first SIP BYE message. True

15.The number of Polling Strategies available in Call Queues depends on the edition of the license key.
True

16.When 3CX is installed on a Linux operating system, you can access the Terminal from the
Administration Console without an SSH client and you can run any Linux command from there. False

17.Queue agents can use their 3CX web client to communicate with customers via Facebook, SMS and
live chat on the website True
18.If you have a 3CX bridge between 2 3CX systems. Each side can configure which Extension Groups you
want to publish/send Presence to the Remote side. True

19.An IP phone is allowed 25 attempts (by default) to authenticate successfully, after which it will be
blacklisted True

20.The LESS TALK TIME polling strategy in a queue distributes calls based on the average talk time of
each agent False

21.When you create a new Extension, 3CX generates a random alphanumeric value of 10 digits as the SIP
ID of the extension. True

22.The virtual extension number of the slave bridge must match the virtual extension number of the
master bridge True

23.Facebook integration allows a Facebook user to interact with a company using 3CX by routing
messages to an Extension or Ring Group False

24.A queue manager has the ability to monitor queued chat messages from their web client True

25.If no agent is connected to the queue, the client will see an offline message when they try to send us
a message on Facebook True

26.CID INBOUND RULES are very similar to DID’s INBOUND RULES , but route incoming calls based on the
callers number. True