Stolle Machinery Co, LLC Job Description

Job Title: Inside Sales Rep

Department: Global Solution-Customer Service Reports To: Mgr, Customer Service

Want to work for an industry-leading company that is focused on long-term stability and
growth? Stolle Machinery is looking for dedicated employees for two Inside Sales Rep
(Customer Support) for our Centennial, CO facility. These are hourly positions. Stolle provides a
competitive compensation and benefits package to ensure that we attract and retain top
quality employees to help us meet our goals now and in the future.

Please apply online at https://www.stollemachinery.com/careers.

JOB SUMMARY (the purpose and general nature of the job):

Ensures domestic and international customers are retained, and satisfied with the Stolle Machinery Co
Inside Sales Rep. Through IFS and using all other Stolle departments (internal resources) grant
assistance, problem solve and provide solutions to address the needs of the internal and external
customer. Must strive to exceed the customer’s expectations, provide the best possible service and
keep commitments made to the customer. Respond as the single point of accountability (SPA) for a
product line(s) as assigned while supporting the efforts of the entire Inside Sales Rep department and
the company as a whole.

PRINCIPLE ACCOUNTABILITIES include the following:

• Research: Conduct effective and efficient assessment with the customer for clarity of issue and to
determine root concern.
• Problem solve: Provide solutions to assist the customer in the following areas (but not limited to);
warranty, parts, orders, shipping, inventory, purchasing, accounting and sales.
• Data entry, report generation: Interpretation and analysis and effective communication of the same
to internal and external customers.
• Communications: Provide status reports to customers/stakeholders as required.
• Relationships: Build and develop relationships with your customer base to instill confidence for
Stolle Machinery Co.
• Additional responsibilities and duties may be assigned.

KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and

experience:
• Education: High School Diploma or GED
• Experience: 2-5 yrs. in a Inside Sales Rep environment (not call center)
• 2-3 yrs. experience with an ERP system a plus
• International clientele exposure helpful, though not required

Other:
• Strong interpersonal and communication skills
• Multi-tasking and organization skills
• Attention to detail, follow-up, and ability to set appropriate priorities
• Strong orientation for math, measurements and numbers
• Mechanically inclined, preferred

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability
to perform the essential duties and responsibilities in the following environment:
• Work schedule generally consists of Monday-Friday, 40 hours per week, with some overtime
required depending on work load.
• Ability to lift and maneuever 20 lbs (office envirnoment.
• Abilit to sit for long periods of time doing computer work.

This position description has been prepared to assist in defining job responsibilities, physical demands, working
conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential
functions. Stolle Machinery Co, LLC retains and reserves any or all rights to change, modify, amend, add to or
delete from any section of this document as it deems, in its judgment, to be proper.

Additionally, Stolle Machinery Co, LLC is an equal opportunity employer and does not discriminate on the basis of
race, color, religion, age sex, national origin, disability, or veteran status.