Starter-tập-2-ver-11.2020 bản đẹp

EZI.EDU.
VN 28/10 NGÕ 121 CHÙA LÁNG
ABOUT EZI ENGLISH
Ezi - trường học của những công dân hội nhập

Ezi English được thành lập với khát vọng đưa nguồn nhân lực Việt Nam tiếp cận gần hơn
với con đường hội nhập quốc tế thông qua việc đào tạo các khóa học ngoại ngữ. Tại Ezi,
chúng tôi tin rằng thành công được vun đắp nên từ những thay đổi nhỏ, và nếu coi thành
công là một bức tranh rực rỡ, được tạo nên từ những mảng màu, những mảnh ghép như
hiểu biết, kỹ năng, sự nỗ lực, lòng quyết tâm .v..v… thì Tiếng Anh là một mảnh ghép
không thể thiếu. Tại đây, chúng tôi không dạy các bạn cách để giỏi Tiếng Anh - chúng tôi
truyền động lực và cảm hứng cho các bạn sở hữu Tiếng Anh như ngôn ngữ thứ hai.
Ezi quan niệm rằng giỏi Tiếng Anh là phải giỏi đều cả 4 kỹ năng. Không phải bạn học
Tiếng Anh chỉ để lấy chứng chỉ cho qua môn nhưng lại không thể giao tiếp trong cuộc
sống, công việc. Cũng không phải bạn học chỉ để giao tiếp ở mức cơ bản hàng ngày nhưng
lại không thể viết được một bức thư cho một người bạn nước ngoài hay trả lời email đến
từ đối tác. Với quan niệm như vậy, Ezi xây dựng các khóa học sao cho học viên có thể phát
triển đồng đều cả 4 kỹ năng và ứng dụng được trong công việc thực tiễn cũng như đời sống
hội nhập.
Các khóa học tại Ezi bao gồm:

- Tiếng Anh Hội Nhập: khóa học giúp học viên phát triển toàn diện cả 4 kỹ năng, bằng
những kiến thức mang tính ứng dụng thực tế cả trong giao tiếp lẫn công việc. Chương
trình học được thiết kế theo một lộ trình chuẩn, gồm 3 khóa học: cơ bản (EGI Basic),
nâng cao (EGI Advanced) và EGI Super. Nhờ vậy mà học viên sẽ được cải thiện kỹ năng
theo thời gian một cách tự nhiên và khoa học nhất.
- TOEIC Starter: dành cho những bạn mất gốc Tiếng Anh, có nền tảng kém hoặc điểm
đầu vào dưới 350 điểm. Cam kết đầu ra tăng ít nhất 200 điểm sau khóa học.
- TOEIC Chuyên sâu: dành cho những bạn đã có kiến thức nền tảng, muốn học sâu
hơn, đầu vào trên 350 điểm. Cam kết tăng ít nhất 250 điểm sau 3 tháng.
- TOEIC Luyện đề Fast & Furious: dành cho những bạn đã có nền tảng khá, muốn thi
TOEIC trong thời gian ngắn, yêu cầu đầu vào từ 550 điểm trở lên. Cam kết tăng ít nhất
150 điểm sau khóa học.
- TOEIC Speaking & Writing: dành cho các bạn có nhu cầu học sâu thêm 2 kỹ năng
nói và viết để lấy chứng chỉ TOEIC 4 kỹ năng, đầu vào ít nhất 600 điểm. Cam kết đạt từ
110 - 150 điểm mỗi kỹ năng.
TOEIC STARTER 1
EZI.EDU.VN 28/10 NGÕ 121 CHÙA LÁNG
Những điều chỉ có tại Ezi
“Hơn cả một trung tâm đào tạo - Ezi hướng đến truyền lửa, khơi dậy đam mê và niềm hứng
thú cho học viên trên con đường chinh phục Tiếng Anh. Điều đầu tiên Ezi giúp bạn không
phải là giúp bạn ghi nhớ những bài học, công thức trong tiếng Anh mà là truyền động lực
giúp bạn xóa bỏ rào cản và nỗi sợ Tiếng Anh” .
1. Mô hình học 3 trong 1 - lấy học viên làm trung tâm - thúc đẩy tự học
Tại Ezi, bạn không chỉ được dẫn dắt bởi giảng viên; bổ trợ, ôn tập bởi trợ giảng; mà còn được
quan tâm sát sao bởi đội ngũ chăm sóc học viên tận tình cả trên lớp lẫn về nhà, kịp thời giải
đáp những thắc mắc và giải quyết những khó khăn cũng như định hướng, thúc đẩy việc học
ở nhà. Nhờ đó, bạn sẽ tự hình thành thói quen và ý thức tự học mỗi ngày.
2. Lộ trình chuẩn
Ezi không ngừng nỗ lực đem đến cho học viên một lộ trình học logic, hiệu quả, rút ngắn tối
đa thời gian học thông qua việc nghiên cứu, đúc kết phương pháp giảng dạy của đội ngũ chuyên
môn tâm huyết và dày dặn kinh nghiệm. Lộ trình các khóa học tại Ezi được thiết kế 1 cách
tự nhiên giúp người học dễ dàng tiếp cận và thực hành.
3. Chương trình học toàn diện - kiến thức hội nhập và ứng dụng
Ezi đem đến cho các bạn học viên chương trình học toàn diện giúp phát triển đồng đều 4 kỹ
năng nghe - nói - đọc - viết. Ngoài ra, giáo trình và chương trình giảng dạy tại Ezi được thiết
kế mang tính ứng dụng cao, tạo điều kiện cho các bạn rèn luyện những kỹ năng phải có khi
đi làm như thuyết trình, đàm phán, tranh luận, luyện đọc báo, bản tin, viết CV, email trao
đổi công việc .v.v…
4. Môi trường học năng động

Ngoài việc học kiến thức qua giáo trình, các bạn còn được tắm mình trong môi trường học
Tiếng Anh vô cùng thoải mái với những trò chơi bổ ích ngay tại lớp học. Các hoạt động
ngoại khóa được tổ chức hàng tháng cũng tạo điều kiện để các bạn tiếp xúc với môi trường
thật, nói chuyện với người bản xứ, tăng khả năng phản xạ Tiếng Anh và phát triển kỹ năng
toàn diện.
5. Bảo hành trọn đời

Học 1 lần - Bảo hành trọn đời. Bạn sẽ “phải” học lại miễn phí nếu không đạt chuẩn đầu ra.
Hơn nữa, sau khóa học, bất cứ khi nào muốn, bạn vẫn có thể tiếp tục việc học qua các chương
trình kết nối học viên và tham gia lớp học hoàn toàn miễn phí bất cứ khi nào bạn muốn ôn
luyện. Ezi sẵn sàng support học viên cho đến khi bạn đạt được mục tiêu của mình.
Và còn nhiều hơn thế; tại Ezi bạn sẽ có thật nhiều trải nghiệm có giá trị và 1 gia đình để gắn
bó - nơi có những con người luôn sẵn sàng đồng hành cùng bạn trên mọi nẻo đường tiến tới
hội nhập quốc tế.
TOEIC STARTER 2
Lesson CONTENT Page

LISTENING PART 2
Lesson 16 - Câu hỏi Yes/ No và lựa chọn 4
- Bài tập áp dụng
CONJUNCTION
Lesson 17 - Giới thiệu về các loại liên từ 18
LISTENING PART 2
Lesson 18 - Tổng kết P2 và các tips làm bài 26
RELATIVE CLAUSES
Lesson 19 - Lý thuyết tổng quát 29
LISTENING PART 3
Lesson 20 - Giới thiệu về cấu trúc P3 38
- Luyện chủ đề Công ty và Mua sắm cùng BT áp dụng
COMPARISON
Lesson 21 - Lý thuyết tổng quát 45
LISTENING PART 3
Lesson 22 - Nhắc lại cấu trúc P3 51
- Luyện chủ đề Nhà hàng và Ngân hàng cùng BT áp dụng
GRAMMAR REVIEW
Lesson 23 - Nhắc lại ngữ pháp Lesson 17, 19 và 21 64
- Từ vựng theo chủ đề và BT áp dụng
LISTENING PART 3
Lesson 24 - Tổng kết lại toàn bộ P3 và tips làm bài 73
TO V-INFINITIVE
Lesson 25 - Các cấu trúc đi kèm với To V 85
LISTENING PART 4
Lesson 26 - Giới thiệu về cấu trúc Part 4 96
PARTICIPLE
Lesson 27 - Các cấu trúc đi kèm với Ving 80
LISTENING PART 3
Lesson 28 - Nhắc lại cấu trúc và luyện chủ đề Recorded message 89
PART 7
Lesson 29 - Giới thiệu P7 và hướng dẫn Skim và Scan 97
REVIEW ALL TEST
Lesson 30 - Tổng kết lại toàn bộ các Part và tips làm bài 123
- Các cấu trúc thường gặp trong đề thi TOEIC
TOEIC STARTER 3
LESSON 16: LISTENING PART 2

A. CÂU HỎI YES / NO
1. Trọng tâm của bài học
Bài này học về những câu hỏi Yes / No, bắt đầu bằng các động từ Do / Be / Have và trả lời
bằng Yes / No. Khi đáp án bắt đầu bằng Yes / No, cần phải xác định xem nội dung sau Yes /
No. Tuy trả lời là Yes nhưng có nội dung phủ định không. Nội dung sau Yes có liên quan đến
câu hỏi hay không. Cần phải nghe kĩ các từ cũng như chú ý đến các thì của động từ. Học trọng
tâm các câu hỏi được đặt ra theo hướng nắm bắt ý chính của câu hỏi.
a. Phân tích câu hỏi và các đáp án lựa chọn
Did you call a taxi for Mr. Nunez? ˜ Hỏi xem đã call a taxi chưa
Yes, it should be here shortly. Qua từ Yes có thể biết đã gọi taxi rồi.
˜ Hỏi xem đã make copies chưa.

Have you made copies of the booklet?
I already distributed them to the
attendees. Dù từ Yes đã bị lược bỏ nhưng qua cụm từ
already distributed them có thể biết bản sao
đã được thực hiện.
˜ Hỏi công việc kinh doanh có tốt hay

không.
Is your business going well?
Not really, I’m having financial
problems. Qua cụm từ not really có thể biết là No,
làm rõ lí do chính là gặp vấn đề tài chính.
Vocabulary call a taxi: gọi taxi; shortly: không lâu, sớm; make copies: sao chụp tài liệu;
Booklet: sách; distribute: phân phát; attendee: người tham dự; financial: thuộc tài chính.
TOEIC STARTER 4
b. Luyện nghe tránh bẫy #1 047.mp3
Nghe các câu hỏi và chọn ra câu trả lời đúng
1. [ A / B ]
2. [ A / B ]
3. [ A / B ]
Giải thích
1. Is the weather sunny enough to go to on a picnic today?
(A) It was raining yesterday.

Là câu hỏi về thời tiết của ngày hôm qua nên không đúng về thì.
(B) Yes, I think so.

Qua từ Yes có thể nói rằng thời tiết tốt.
2. Did you place the orders I asked for?
(A) No, I places it along the wall.

Qua từ No có nghĩa là đã không đặt hàng nhưng nội dung sau đó lại nói về việc sắp
đặt vị trí hàng hoá. Không nên lẫn lộn khi chỉ nghe mỗi từ place.
(B) I completely forgot.

Câu trả lời gián tiếp, không rõ ràng.
3. Has the new contractor accepted our offer?
(A) They already signed the contract.

Thể hiện việc chấp nhận đề nghị bằng cụm từ ta đã ký hợp đồng.
(B) Yes, they declined our offer.

Yes có nghĩa là đã chấp nhận đề nghị nhưng phần nội dung sau đó không phù hơp với Yes.
Answers 1. (B) 2. (A) 3. (A)
Vocabulary sunny: trời nắng; picnic: đi dã ngoại; place the order: đặt hàng;
ask for: yêu cầu; along the wall: dọc theo bức tường; completely: hoàn toàn;
contractor: nhà thầu; offer: lời đề nghị; sign: ký kết; contract: hợp đồng.
TOEIC STARTER 5
c. Luyện nghe tránh bẫy #2 048.mp3
4. [ A / B ]
5. [ A / B ]
6. [ A / B ]
˜ Giải thích
4. Were you able to finish the project on time?
(A) Fortunately, I completed it last Friday.

Qua từ fortunately có thể biết là đã hoàn thành đúng theo kế hoạch.
(B) Yes, I couldn’t meet the deadline.

Yes có nghĩa là đã đúng theo kế hoạch nhưng nội dung sau đó không phù hợp với
câu trả lời Yes nên là đáp án sai.
5. Has the second estimate arrived?
(A) Our estimate arrival time is 3P.M.

Dễ chọn phải câu trả lời này khi chỉ nghe từ estimate / arrive, estimated arrival có
nghĩa là đến theo lịch hẹn.
(B) Yes, Ms. Wong will give it to you in a minute.

Qua từ Yes có thể biết là đã đến. Cho biết thông tin là chẳng bao lâu nữa người hỏi
sẽ nhận được bản đánh giá từ cô Wong.
6. Did you enjoy your trip to Japan?
(A)I learned Jappanese when I was in high school.

Câu trả lời nói về việc đã học tiếng Nhật nên là đáp án đúng cho câu hỏi How long
did you learn Japanese?
(B) I had great time there.

Cho biết rằng chuyến du lịch ở Nhật rất vui.
Answers 4. (A) 5. (B) 6. (B)
Vocabulary on time: đúng giờ; fortunately: may mắn thấy; meet the deadline: kịp hạn;
Enjoy: vui thích, tận hưởng; trip: chuyến đi; learn: học.
TOEIC STARTER 6
d. Luyện nghe tránh bẫy #3 049.mp3
7. [ A / B ]
8. [ A / B ]
9. [ A / B ]
˜ Giải thích
7. Is the shipment scheduled to go to New York today?
(A) Actually, it should be sent to London.

Dùng từ Actually trả lời thay cho No, làm rõ địa điểm đến là London chứ không
phải là New York.
(B) Yes, they had to change the schedule.

Trả lời Yes có nghĩa đích đến là New York nhưng nội dung sau Yes mang ý nghĩa là
phải thay đổi lịch trình
8. Do you have the receipt for this shirt?
(A) It seems too big for me. Câu trả lời về kích cỡ quần áo.
(B) No, I didn’t bring it with me.

Câu trả lời No nghĩa là không có giấy biên nhận và làm rõ lí do không có.
9. Have you seen the newly released movie?
(A) Not yet, but I heard it’s funny.

Câu trả lời là chưa cho câu hỏi đã xem phim mới phát hành chưa.
(B) Yes, I’m moving this weekend.

Dễ chọn phải câu trả lời này nếu lẫn lộn giữa move và movie.
Answers 7. (A) 8. (B) 9. (A)
Vocabulary shipment chuyến hàng; be scheduled to do được sắp xếp/ lên kế hoạch làm
gì; change thay đổi; receipt giấy biên nhận; seem có vẻ; bring mang theo; newly mới;
release phát hành; funny gây cười; weekend cuối tuần.
TOEIC STARTER 7
2. Luyện nghe 050.mp3
Nghe những câu dưới đây và điền vào chỗ trống.
1. to process the application?

2. will replace Carol’s work?
3. Tim recently?
4. while I was out?
5. to work today?
6. her name, K-A-T-Y?
7. the invitations yesterday?
8. to the headquarters?
9. bottled water here?
10. each other before?
Answers 1. Is there a faster way 2. Do you know who 3. Have you heard about
4.Were there any messages 5. Do you take the bus 6. Does she spell 7. Do you send out
8. Have you ever been 9. Do you carry 10. Have you met
3. Luyện nghe những câu cần thiết 051.mp3
Câu hỏi Do 1. Do you know where the cold food is?

2. Did the president approve the proposal?
3. Does she work with Jackson cooperation?
4. Did Mr. White go on his business trip?
Câu hỏi Be 5. Are you still seeking employees for the job openings?
6. Is the Director available for tonight’s charity event?
7. Are there any steaks left?
Câu hỏi Have 5. Are you still seeking employees for the job openings?
6. Is the director available for tonight’s charity event?
7. Are there any steaks left?
TOEIC STARTER 8
4. Câu hỏi kiểm tra năng lực ngôn ngữ 052.mp3

Lắng nghe và chọn câu trả lời đúng cho từng câu hỏi sau:
1. A  B  C  4. A  B  C 
in the kitchen? to buy office furniture?

(A) Yes, he is a . (A) , please.
(B) Why don’t you ? (B) and lamps.
(C) No, they are on . (C) There is a shop across the street.
2. A  B  C  5. A  B  C 
about the John’s of the revised plan?

?
(A) He has been working here for (A) There is one .
. (B) need to be changed.
(B) I haven’t heard yet. (C) He advised me not to buy
(C) Yes, he .
3. A  B  C  6. A B C
Are you going to ____________ tonight? Have you seen my ?
(A) I have today.

(B) No, she is the new . (A) It by plane.
(C) Peter will . (B) It’s .
(C) No, he ___ last week.
TOEIC STARTER 9
EMBEDED QUESTIONS
Step-by-step strategy
STEP 1: Listen to the question and identify the key words.
STEP 2: Listen to the responses, leave out the incorrect options and choose the correct answer.
Apply the strategy above to choose the correct answer.
(A) (B) (C)
Let’s try out now.
STEP 1: Listen to the question and identify the key words.
Do you know who will write the reports?
The key words in the question are who, write and reports.
STEP 2: Listen to the responses, leave out the incorrect options and choose the correct
answer.
(A) Ms. Alba will. (O) → Correct. This response contains a specific name which
is appropriate for the question with who.
(B) Yes, they’re next. (X) → Incorrect. This does not correspond to the question
word who and the key word write in the question.
(C) I wrote an e-mail. (X) → Incorrect. There are two mistakes here. First, the
question is in the future simple, while the response is in the past simple. Second, the
question mentions writing reports, while the answer mentions writing an e-mail.
TOEIC STARTER 10
PRACTICE WITH YES/ NO QUESTIONS
Listen and choose the best responses to the questions. 053.mp3
01 (A) (B) (C) 07 (A) (B) (C)
02 (A) (B) (C) 08 (A) (B) (C)
03 (A) (B) (C) 09 (A) (B) (C)
04 (A) (B) (C) 10 (A) (B) (C)
05 (A) (B) (C) 11 (A) (B) (C)
06 (A) (B) (C) 12 (A) (B) (C)
VOCABULARY NOTE:
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TOEIC STARTER 11
B. CÂU HỎI LỰA CHỌN

1. Trọng tâm bài học
Trong các câu hỏi được đặt ra ở Part 2, câu trả lời lựa chọn không được trả lời bằng Yes / No,
mặc dù là dạng câu hỏi được bắt đầu tương tự như dạng câu hỏi Yes / No. Dạng câu hỏi lựa
chọn có hình thức “… or …”. Do đó hãy chú ý lắng nghe câu hỏi cẩn thận.
a. Phân tích câu hỏi và các đáp án lựa chọn 053.mp3
Do you prefer the red one or the blue one? ˜ Dạng câu hỏi chọn the red one hay tblue
I’ll go for the first one. one.
Diễn đạt the red one bằng cách khác là the
first one.
Did you call her or she called you? ˜ Là câu hỏi lựa chọn chủ thể hành động
She did it actually. là ai.
Đã chọn chủ thể hành động là she.
˜ Nối 2 câu hoàn toàn khác nhau để hỏi: Có

Would you like to send them out today or
nội dung phải chọn today hay tomorrow. Câu
do you want me to do it tomorrow?
trả lời thay đổi từ today thành earlier.
The earlier is better.
Vocabulary prefer: thích hơn; go for: bị thu hút; actually: thực sụ; send out: phân phát
TOEIC STARTER 12
b. Luyện nghe tránh bẫy #1 054.mp3
Nghe các câu hỏi và chọn ra câu trả lời đúng.
1. [ A / B ]
2. [ A / B ]
3. [ A / B ]
˜ Giải thích:
1. Should I set the interview in the morning or in the afternoon?
(A) Morning is preferable.

Trong câu hỏi lựa chọn giữa buổi sáng và buổi chiều, người nói chọn buổi sáng.
(B) No, you don’t need to.

Trả lời cho câu hỏi lựa chọn không được dùng Yes / No.
2. Do you know who was hired or should I ask the manager?
(A) No, he’s in the higher level.

Không dùng Yes / No cho câu hỏi lựa chọn.
(B) Patrick Johnson was selected among the candidates. Đề cập đến tên người do đó
đây là đáp án đúng.
3. Are you reading this book right now or can I borrow it?
(A) You can take this any time. Thay borrow bằng take this.
(B) Sorry, we are fully booked.

Dễ chọn phải câu trả lời này khi chỉ nghe từ book, book ở đây là động từ, mang
nghĩa là đặt trước.
Answers 1. (A) 2. (B) 3. (A).
Vocabulary set the interview: sắp xếp buổi phỏng vấn; preferable: thích hơn; hire:
thuê, tuyển dụng; level: trình độ; be selected: được chọn; candidate: ứng cử viên;
borrow: mượn; fully: đầy đủ; be booked: được đặt trước.
TOEIC STARTER 13
c. Luyện nghe tránh bẫy #2 055.mp3
Nghe câu hỏi và chọn ra câu trả lời đúng
4. [ A / B ]
5. [ A / B ]
6. [ A / B ]
˜ Giải thích:
4. Would you like me to mop the floor or just clean the tables?
(A) You’d better sweep the floor first.

Câu trả lời có lựa chọn khác chứ không chọn 1 trong 2 ý có ở câu hỏi.
(B) It’s on the second floor.

Dễ chọn phải câu trả lời này nếu chỉ nghe mỗi từ floor.
5. Do we have to wait for them or should we depart without them?
(A) Let’s wait for another hour.

Câu trả lời mang ý lựa chọn việc chờ đợi.
(B) Your departure time is 3 o’clock.

Câu trả lời về thời gian khởi hành là đáp án có bẫy lợi dụng cách phát âm giống
nhau của từ depart và departure.
6. Do you want me to take Riverside Avenue or highway?
(A) I don’t want to go to the riverside.

Để chọn phải câu trả lời này nếu chỉ nghe mỗi từ riverside.
(B) Either is fine with me.

Trường hợp chọn cái nào cũng được mà không nhất thiết phải chọn một trong hai.
Answers 4. (A) 5. (A) 6. (B)
Vocabulary mop: lau chùi; sweep: quét chất bụi; highway: quốc lộ; depart: khởi hành;
Without: không có; departure: khởi hành; riverside: bờ sông.
TOEIC STARTER 14
2. Luyện nghe 057.mp3
Nghe những câu dưới đây và điền vào chỗ trống.
1. Would you like ________or_______________?

2. Do you want to _____yourself or______________?
3. Would it better to advertise __________or ____-?
4. Would you like to ________or_______________?
5. Have you already ________or_______________?
6. Do you want to ________or_______________?
7. Are you ________or_______________home?
8. Would you like an appointment ________or_______________?
Answers 1. a window seat / an aisle seat 2. chair the meeting / should I do that
3. in print/ on the radio 4. Go to a concert / go shopping
5. Made copies / should I do it 6. takes a train / express bus
7. taking a bus / can I give you a ride 8. in the morning / in the afternoon
Vocabulary: window: cửa sổ; aisle: lối đi; seat: chỗ ngồi; chair: chủ trì;
in print: được in trên báo; advertise: quảng cáo; go shopping: đi mua sắm;
make copies: sao chụp tài liệu; express bus: xe buýt tốc hành; take a bus: đón xe buýt;
give A a ride: cho A đi nhờ xe.
3. Luyện nghe những câu cần thiết 058.mp3
Luyện nghe những câu hỏi lựa chọn thường gặp
Is your presentation on Wednesday or Thursday?

Do you want to send this by surface mail or airmail?
Would you like chicken or beef?
Are we having the concert indoor or outdoor?
Do we have enough paper or should I buy some more?
TOEIC STARTER 15
4. Câu hỏi kiểm tra năng lực ngôn ngữ 059.mp3
Lắng nghe và chọn câu trả lời đúng cho từng câu hỏi sau:
1. Are we ________or planning to______ the 4. Would you care for or a table ?
orders?
(A) I ____ .
(A) He is the ________. (B) _____, please.
(B) I ordered the items _______? (C) I have to _____my kitten window.
(C) We already hired ________.
2. Do you want to announce it today or ? 5. Did you the London office or should I do
that myself?
(A) They yesterday.
(B) I think it’s too ______. (A) Yes, I did, but _____ .
(C) I will tell them _____ . (B) Yes, it’s a _____ .
(C) I lost my _______.
3. Is your appointment with the dentist on__ ? 6. Would you like to ______or should I have a
call you back?
(A) There are in that office.
(B) Yes, the appointment has been_____ . (A) Tell her I ____ tomorrow.
(C) I’m going . (B) I ____ until this afternoon.
(C) I can _____ if you want.
TOEIC STARTER 16
PRACTICE WITH ALTERNATIVE QUESTION 053.mp3
01 (A) (B) (C) 07 (A) (B) (C)
02 (A) (B) (C) 08 (A) (B) (C)
03 (A) (B) (C) 09 (A) (B) (C)
04 (A) (B) (C) 10 (A) (B) (C)
05 (A) (B) (C) 11 (A) (B) (C)
06 (A) (B) (C) 12 (A) (B) (C)
VOCABULARY NOTE:
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TOEIC STARTER 17
LESSON 17: CONJUNCTION
A. Coordinating and Correlative Conjunction
A coordinating conjunction joins words, phrases, or independent clauses that are grammatically
equal or similar.
A correlative conjunction is a kind of coordinating conjunction which goes in pairs, joining
sentence elements that are grammatically equal.
and both A and B

Coordinating but Correlative either A or B
conjunctions or conjunctions neither A nor B
so not only A but
also B
He left the office and went to the cafeteria.

I had to apply for the job, but I didn’t.
You can either visit the office or call this number.
Susan wanted to get not only a pay rise but also a bonus.
Exercises:
A. Fill the gap with a correct conjunction to complete the sentence.
1. I was in a hurry, ___________ I left without saying goodbye.
2. __________ my boss ___________ my coworkers liked the idea.
3. You can send this ___________ by fax ___________ by mail.
4. This is information that is useful for ___________ managers ___________ staff.

B. Choose the correct option to complete each sentence.
1. You can pick up the brochure ___________ ask me for once.
(A) and (B) or (C) but (D) so
2. He accepted ___________ Jenny’s proposal nor mine.
(A) and (B) neither (C) both (D) not only
TOEIC STARTER 18
B. Conjunction in N-clause
A noun clause starts with the conjunction that, if, or whether.
That
The conjunction that starting a noun clause connects the noun clause to a main clause or to the
verb of the main clause. In a sentence, the noun clause can function as the subject, object or
complement.
If & whether
Both the conjunction whether and if can be used when a noun clause is formed from a Yes/No
question. In a sentence, the noun clause starting with whether can function as the subject,
object or complement, while the one starting with if can only function as the object or
complement, not as the subject.
Subject That you get to work right on time is important.

The reality is that we can’t afford another employee.
Complement My question is whether he wants to quit the job or not.
Object I think that he had enough qualifications for the position.
Exercises:
A. Choose the correct conjunction in brackets to complete the sentence.
1. It is surprising _______ the company cafeteria menu has been improved. (that, if, whether)
2. I wonder _______ the new system will meet our customers’ needs. (that, if, whether)
3. _______ you come here or not doesn’t matter to me. (That, If, Whether)
4. _______ time is money is widely known. (That, If, Whether)
1. We are not sure _______ he will be able to prove his managerial skills or not.
(A) whether (B) that (C) and (D) which
2. I completely forgot _______ I submitted the application.
(A) which (B) what (C) but (D) that
TOEIC STARTER 19
C. Conjunction in Adverb clause
1, Time and Condition

An adverb clause is a group of words that functions as an adverb. It begins with a subordinating
conjunction and contains a subject and a verb. Below are conjunctions in adverb clauses of time
and condition.
when while by the time
Conjunctions of as before until
time as soon as after since
Conjunctions of if provided that = if once
condition unless providing that = if as long as
As soon as I talked to my boss, I decided to leave the company.
When we called the museum, we found out that it doesn’t have any space to display the items.
If (=Provided that/ Providing that) you don’t have any further questions, we will move on to
the next item on the agenda.
Attention:
In adverb clauses of time and condition, the present simple tense, not the future simple
tense, is used.
• When the editors finish reviewing your article, they will notify you. (will finish x)
Exercises:
1. (After/Before) Mr. Johnson left school, he started working as an accountant.
2. (As/Since) I was walking down the street, I ran across my old friend from school.
3. Our sales have dramatically increased (when/since) the new commercial was aired on TV.
4. (Providing that/As soon as) we meet the deadline, we will be able to take paid vacation.
1. _______ you have further questions, we will wrap up the session.
(A) When (B) If (C) Since (D) Unless
2. I knew nothing about the recent change in the hiring procedures _______ you told me.
(A) when (B) provided that (C) until (D) as long as
TOEIC STARTER 20
2, Reason, Concession, Purpose and Result

Below are conjunctions of reason, concession, purpose, and result:
Conjunctions of because Conjunctions of in order that

reason as purpose so that
since
Conjunctions of though Conjunctions of so ~ that
concession although result such ~ that
even though
Because nobody wanted to work overtime, we couldn’t get it done before the deadline.
Although Tim doesn’t enjoy his marketing job, he works hard.
Attention:
Between so and that is an adjective or an adverb but between such and that is a (adjective +) noun.
• The weather was so beautiful that we wanted to go out for a walk.
It was such a beautiful day that we wanted to go out for a walk.
Exercises:
1. We need to cut back on our spending (since/that) we are short of money this month.
2. (Though/So that) it’s a national holiday, most of the convenience stores in this area are open for
24 hours.
3. The team will start a new promotion (so that/whether) the company can make more profits next
month.
1. _______ the number of staff members has grown, Mr. Brown still takes care of all the small
things.
(A) As (B) So that (C) Providing (D) Although
2. _______ companies started utilizing robot technology, security guards are in danger of losing
their jobs.
(A) While (B) In order that (C) Because (D) If
TOEIC STARTER 21
PRACTICE
1. The orders that we placed last week are 5. It is necessary to understand _______
likely to arrive _______ on Wednesday or most customers have high expectations
Thursday. about expensive products.
(A) both (A) that

(B) either (B) what
(C) not only (C) whether
(D) neither (D) because
2. Almost all companies want to know 6. _______ the company is based in Asia,
_______ a newly hired person can adjust to most of its products are exported to
their environment. countries around the world.
(A) whether (A) If

(B) when (B) When
(C) that (C) That
(D) in order that (D) Although
3. Employees have the option of taking a 7. _______ you understand the rules and
day off _______ getting extra pay. regulations in this place, you will feel a lot
more comfortable.
(A) or
(B) and (A) So that
(C) but (B) Whether
(D) both (C) In case of
(D) Once
4. Please refer to the enclosed manual 8. If you _______ personal assistance, you
_______ you have a problem with your can directly contact the Customer Service
device. Department.
(A) if (A) need

(B) unless (B) needs
(C) as long as (C) needed
(D) as (D) will need
TOEIC STARTER 22
Questions 9-12 refer to the following letter.
Blue Bear Travel Agency

342 Remington Avenue
New York, NY 10021
Dear Mr. Christopher Lee,
I am sorry to imform you (9) _______ we have filled the travel agent position you recently
apllied for. (10) _______ we thoroughly reviewed your qualifications, we found out your
experience and career goals are not (11) _______ with the direction of our company.
Unfotunately, we offered the position to a candidate who is more appropriate for us.
(12) _______ We wish you success in your career.
Yours truly,
Deborah Parker
HR manager
9. 11.
(A) that (A) flexible
(B) when (B) compatible
(C) which (C) familiar
(D) whether (D) comfortable
10. 12.
(A) Before (A) Thank you so much for your interest in us.
(B) As long as (B) I am sorry about the inconvenience.
(C) After (C) I appreciate your concern regarding this matter.
(D) In order that (D) You are always welcome to visit us.
TOEIC STARTER 23
HOMEWORK
A. Vocabulary Use
Words &
Expressions
Fill in the blank with the appropriate word.
▪ analysis
1. He did not fail the test; _______, he got the highest score. ▪ comparatively
(A) likewise (B) else (C) otherwise (D) on the contrary ▪ potentially
2. _______ after his arrival in Paris, Tom called me at the office. ▪ shortly
▪ substantially
(A) Ultimately (B) Nearly (C) Shortly (D) Frankly ▪ ultimately
3. Last year, the shoe company _______ went bankrupt. ▪ to go bankrupt
(A) nearly (B) mostly (C) all (D) next to ▪ to take place
4. Meetings will be broadcast _______ one week after they take place.
(A) substantially (B) potentially (C) comparatively (D) approximately
B. Incomplete Sentences
Choose the word or phrase that best completes the sentence.

1. He left home early, _______ he still failed to catch the train.
(A) and (B) therefore (C) but (D) or
2. _______he was completing the data analysis, his secretary was addressing
envelopes.
(A) But (B) Besides (C) Yet (D) While
3. He is always the last to to leave the office _______ he has very little work to
do.
(A) during (B) although (C) despite (D) because
4. I have not used the delivery service _______ ages.
(A) with (B) for (C) during (D) until
C. Text Completion
Choose the best word or phrase for each blank.
The Dayton City Council has scheduled a town meeting on September 23 regarding the plot of
land at the spot of the old post office. (1) _______ complaints of lack of parking in the area, city
officials feel reluctant to build another parking facility downtown. Some suggested ideas for the
area include a park, a fitness center, a fountain, and a bike rental facility. Other proposed ideas
and designs are welcome. Once a design has been set, the city will be looking for a construction
company to realize this idea. All current proposal (2) _______ can be seen on the city website.
1. (A) During (B) Despite (C) While (D) Provided
2. (A) be submit (B) submit (C) submitting (D) submissions
TOEIC STARTER 24
LESSON 18: REVIEW PART 2
Review all Types of Questions => How to answer
Practice in Class
Questions with an Interrogative
049.mp3 1. (A) (B) (C) 059.mp3 11. (A) (B) (C)
050.mp3 2. (A) (B) (C) 060.mp3 12. (A) (B) (C)
051.mp3 3. (A) (B) (C) 061.mp3 13. (A) (B) (C)
052.mp3 4. (A) (B) (C) 062.mp3 14. (A) (B) (C)
053.mp3 5. (A) (B) (C) 063.mp3 15. (A) (B) (C)
054.mp3 6. (A) (B) (C) 064.mp3 16. (A) (B) (C)
055.mp3 7. (A) (B) (C) 065.mp3 17. (A) (B) (C)
056.mp3 8. (A) (B) (C) 066.mp3 18. (A) (B) (C)
057.mp3 9. (A) (B) (C) 067.mp3 19. (A) (B) (C)
058.mp3 10. (A) (B) (C) 068.mp3 20. (A) (B) (C)
TOEIC STARTER 25
B. Questions with No Interrogative
069.mp3 1. (A) (B) (C) 079.mp3 11. (A) (B) (C)
070.mp3 2. (A) (B) (C) 080.mp3 12. (A) (B) (C)
071.mp3 3. (A) (B) (C) 081.mp3 13. (A) (B) (C)
072.mp3 4. (A) (B) (C) 082.mp3 14. (A) (B) (C)
073.mp3 5. (A) (B) (C) 083.mp3 15. (A) (B) (C)
074.mp3 6. (A) (B) (C) 084.mp3 16. (A) (B) (C)
075.mp3 7. (A) (B) (C) 085.mp3 17. (A) (B) (C)
076.mp3 8. (A) (B) (C) 086.mp3 18. (A) (B) (C)
077.mp3 9. (A) (B) (C) 087.mp3 19. (A) (B) (C)
078.mp3 10. (A) (B) (C) 088.mp3 20. (A) (B) (C)
C. Other Types of Questions
089.mp3 1. (A) (B) (C) 099.mp3 11. (A) (B) (C)
090.mp3 2. (A) (B) (C) 100.mp3 12. (A) (B) (C)
091.mp3 3. (A) (B) (C) 101.mp3 13. (A) (B) (C)
092.mp3 4. (A) (B) (C) 102.mp3 14. (A) (B) (C)
093.mp3 5. (A) (B) (C) 103.mp3 15. (A) (B) (C)
094.mp3 6. (A) (B) (C) 104.mp3 16. (A) (B) (C)
095.mp3 7. (A) (B) (C) 105.mp3 17. (A) (B) (C)
096.mp3 8. (A) (B) (C) 106.mp3 18. (A) (B) (C)
097.mp3 9. (A) (B) (C) 107.mp3 19. (A) (B) (C)
098.mp3 10. (A) (B) (C) 108.mp3 20. (A) (B) (C)
26
TOEIC STARTER
Actual Test 1 and 2
PART 2
Direction: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question or
statement and mark the letter (A), (B) or (C) on your answer sheet.
7. Mark you answer on your answer sheet. 20. Mark you answer on your answer sheet.
19. Mark you answer on your answer sheet.
TOEIC STARTER 27
LESSON 19: ĐẠI TỪ QUAN HỆ

1, Subject Relative Pronoun
A relative pronoun functions as both a pronoun and a conjunction because it joins a subordinate
clause to a main clause.
A subject relative pronoun starts a relative clause (an adjective clause) that modifies a preceding
noun (called the antecedent).
When the antecedent is a human, we use who or that, for example: the friend who called me.
When the antecedent is a thing or an animal, we use which or that, for example: the company
which sells computers.
▪ Subject relative pronoun
Mr. Garcia’s duty is to supervise workers. + They build power plants.

↓
→ Mr. Garcia’s duty is to supervise workers who build power plants.
Antecedent Subject (=that)
These periodicals/are very useful/for anyone/who is interested/in economics.
Exercises:
A. Choose the appropriate relative pronoun for each sentence.
1. We need to hire someone (who/which) has excellent public speaking skills.
2. Geology is the study of the rocks and solids (who/that) make up the Earth.
3. A lot of the products (who/which) are traded online are cheaper than their regular prices.
4. John Cox is one of the managers (who/which) is interested in leading the upcoming project.
1. Katie enjoys listening to radio programs _______ deal with serious political issues.
(A) who (B) which (C) whom (D) where
2. John Davis is a linguist _______ developed an innovative approach to language teaching.

(A) who (B) in which (C) whom (D) which
TOEIC STARTER 28
2, Object Relative Pronoun

The word that replaces the object of a sentence and starts a relative clause is called an object
relative pronoun.
When the antecedent is a human, we use who, whom or that.
When the antecedent is a thing or an animal, we use which or that.
▪ Object Relative Pronoun
The senior analyst was happy with the report. I submitted the report.
↓
→ The senior analyst was happy with the report which I submitted.
Antecedent Object (= that)
The decision/ which the vice president made/caused/serious financial troubles.
Exercises:
A. Put a tick (√) if the word in bold is correct and if it is wrong, write the correct relative
pronoun in brackets.
1. The black suit who you ordered is currently out of stock. ( )
2. Ellis Morris was one of the best researchers that I have ever worked with. ( )
3. The guest speaker whom I saw at the forum spoke both English and French fluently. ( )
4. European Dining carefully chooses fresh vegetables whom are organically grown. ( )
5. The engineers which I used to work with were exceptionally talented. ( )
1. These are the perfect marketing plans _______ the manager has been looking for.
(A) who (B) that (C) how (D) whom
2. This building was designed by an architect _______ I studied with in Italy.
(A) who (B) which (C) he (D) him
TOEIC STARTER 29
Đại từ quan hệ
Làm chủ từ trong mệnh đề quan hệ. ….. N (person) + who + V + O

Who
Thay thế cho danh từ chỉ người. Ví dụ: I don't know who he is
Làm túc từ cho động từ trong mệnh đề …..N (person) + whom + S + V

Whom quan hệ. Ví dụ: The girl whom John is dating is
Thay thế cho danh từ chỉ người. really beautiful.
Làm chủ từ hoặc túc từ trong mệnh đề ….N (thing) + which + V + O

Which quan hệ. ….N (thing) + which + S + V
Thay thế cho danh từ chỉ vật Ví dụ: The car which I have just
bought suddenly broken down.
Chỉ sở hữu cho danh từ chỉ người hoặc vật, …..N (person, thing) + whose + N + V
Whose thường thay cho các từ: her, his, their, ….
hoặc hình thức ‘s Ví dụ: This is George, whose brother
went to school with me.
That Thay thế cho vị trí của who, whom, which …..N (person, thing) + that + V + O
trong mệnh đề quan hệ quan hệ xác định. …..N (person, thing) + that + S + V
Đi sau các đại từ bất định (nobody, Ví dụ: These books are all that my
somewhere…), các từ chỉ cấp độ (only, the sister left me.
first…), hình thức so sánh nhất.
Trạng từ quan hệ
Mở đầu cho mệnh đề quan hệ chỉ lý do, …..N (reason) + why + S + V …

Why thường thay cho cụm for the reason, for Ví dụ: I don’t know the reason why
that reason. you didn’t go to school.
Thay thế từ chỉ nơi chốn, thường thay ….N (place) + where + S + V ….
Where cho there (WHERE = ON / IN / AT + WHICH)
Ví dụ: The hotel where ( = at which)
we stayed wasn’t very clean.
Thay thế từ chỉ thời gian, thường thay ….N (time) + when + S + V …
When cho từ then (WHEN = ON / IN / AT + WHICH)
Ví dụ: Do you still remember the day
when we first met?
30
TOEIC STARTER
PRACTICE
Exercises:
A. Choose the correct option in the parentheses.
01. Randy Hayes’ book (which, it) studies international banking is a bestseller.
02. Warehouse workers stocked the items (these, that) are popular in stores.
03. The consultant (who, he) gave us advice will visit the office tomorrow.
04. Our department manager will produce reports (that, they) evaluate the employees’
performances.
05. The head office must hire someone (this, who) can upgrade its accounting software.
06. The report includes the sales figures (those, that) we corrected today.
B. Choose the correct option in the parentheses.
01. The company is producing a new tire (who, which) is extremely durable.
02. This organization is hiring a PR man (whom, whose) responsibilities will include fundraising.
03. The second edition (who, which) will be available soon has an additional chapter.
04. Writers (whose, who) work is admired internationally usually write about universal subjects.
TOEIC STARTER 31
Bài tập kiểm tra mô phỏng thực tế
Part V: Chọn từ thích hợp để điền vào chỗ trống.
1. Mr. Kim knows the location of the office _______ issues parking permits.
(A) who (B) it (C) themselves (D) which
2. We are currently seeking an experienced sales manager _______ has at least five years of
experience.
(A) he (B) it (C) who (D) because
3. The number of foreign students _______ want to learn Korean is gradually increasing.
(A) which (B) that (C) for (D) while
4. A new security door, _______ can be operated by remote control, will be installed next month.
(A) that (B) it (C) them (D) which
5. Many people _______ were surveyed indicated that they are planning to buy a new car.
(A) they (B) who (C) which (D) those
6. The hotel _______ is under renovation is expected to reopen next month.

(A) that (B) such (C) when (D) until
7. The airpot limousine service, _______ has been running since January, has been favorably
received be travelers.
(A) who (B) what (C) when (D) which
Choose the correct option for each of the following sentences.

01. Shoppers _______ present a coupon can 03. The concert _______ was held in the
get a 20 percent discount. theater yesterday is the best I have ever seen.
(A) who (B) there (A) who (B) those

(C) they (D) when (C) which (D) they
02. If the lawyer had had time, she would have 04. The company will move into a new office
verified the content of the document _______ building, _______ Atlanta Builders
you gave her last week. constructed.
(A) who (B) whose (A) they (B) which

(C) those (D) that (C) it (D) those
TOEIC STARTER 32
Part VI: Chọn đáp án đúng cho thông báo sau đây.
Lunsford Publishers announced yesterday that it has released a new book called Lost
Wind. It is a novel about a family _______ lived in Massachusetts in the late nineteeth
(A) who (C) which

(B) these (D) they
century. The novel _______ gives an accurate picture of life in the 1890s was found in
(A) whatever (C) what

(B) this (D) which
the attic of Mary Woods, a Virginia resident. Her grandmother is its author.
TOEIC STARTER 33
HOMEWORK
Practice with TOEIC Actual Questions
Decide which of the choices – (A), (B), (C), or (D) – the best completes the sentences.
1. Anyone wants to take a vacation this 5. Mr. Delaney met the person she
month needs to talk to me today. recommended for the managerial position.
(A) which (A) what
(B) whom (B) which
(C) who (C) whom
(D) whose (D) why
2. This manual is for people native 6. The specialist you just met will
language is not English. be the manager of our team.
(A) whose
(B) whom (A) what
(C) that (B) whose
(D) what (C) who
(D) when
3. The decision the company made
will cause a lot of problems. 7. This website is good for people
(A) whose are thinking about renting a house.
(B) who
(C) what (A) they
(D) that. (B) who
(C) whom
(D) them
4. I met the representative 8. This is the place we have our

Mr. Reeves talked about annual meeting.
(A) that (A) when
(B) which (B) where
(C) what (C) why
(D) how (D) how
TOEIC STARTER 34
1. Applicants _______ applications have 5. The Smart Process Management Software

passed the screening process will receive is _______ our company needs to improve
an e-mail from the HR Department. work effiency.
(A) whose (A) which

(B) who (B) that
(C) whom (C) what
(D) their (D) whose
2. Ann Lewinski is an accomplished 6. I want to work for a company _______

figure skater _______ won the world specializes in the importing business.
championship three years in a row.
(A) who
(A) which (B) which
(B) who (C) whose
(C) her (D) what
(D) she
3. During intermission, please visit the 7. The magazines _______ you are looking
lounge, _______ you can purchase for are available for free on the Internet.
refreshments.
(A) which
(A) when (B) who
(B) where (C) when
(C) that (D) where
(D) why
4. Many people visit the place _______ 8. They have finally reached an agreement -
the founder of IBS Co. was born. _______ both of them are very pleased with.
(A) where (A) that

(B) it (B) whose
(C) that (C) what
(D) its (D) where
TOEIC STARTER 35
Questions 9-12 refer to the following memo.
Dear all employees,
I would like to let you know that management has decided to postpone the company
workshop, which was scheduled for December 3. As you know, we are dealing with the
biggest order (9) _______ we have ever received. It will be too difficult (10) _______ the
event into our schedule at this busy time. (11) _______ Mr. Lee in the HR Department will
e-mail you as soon as the date is set. If you have any (12) _______ questions, feel free to
contact Mr. Lee at (055) 343 – 6655.
9. 11.
(A) who (A) It is best to cancel the workshop.
(B) that (B) A new date has not been arranged yet.
(C) whose (C) The workshop is only for new employees.
(D) where (D) This postponement will cause a serious loss.
10. 12.
(A) to fit (A) far
(B) fitting (B) further
(C) fit (C) farther
(D) being fit (D) furthest
TOEIC STARTER 36
A. BÀI ĐỐI THOẠI TRONG CÔNG TY

Trong các bài đối thoại của Part 3, dạng câu hỏi về chủ đề có tần suất xuất hiện cai nhất là
các bài đối thoại liên quan tới văn phòng, ước tính khoảng 40% - 50% mỗi đề thi TOEIC
hàng tháng. Hãy xem bài đối thoại thường gặp dưới đây.
a. Phân tích bài đối thoại

Questions 1 through 3 refer to the following conversation.
W: Rodger, the new receptionist, (1) Ms. Maria Cortez, is waiting for you in the lobby.
→ Nhân viên tiếp tân mới đang đợi người đàn ông ở tiền sảnh.
M: (2) Could you take her over to the conference room? I’ll meet you both there in about
10 minutes.
→ Người đàn ông nhờ đưa cô Maria Cortez đến phòng hội nghị.
W: Ok, I’ll do that. Is she starting her job today?
→ Hỏi xem liệu cô Maria Cortez có bắt đầu công việc từ hôm nay chưa.
M: Yes, but (3) she’ll be trained by Lisa for a week to understand how things are done
here first.
Q1:→Who
Không bắt đầu for
is waiting công
theviệc ngay mà phải học nghiệp vụ trong một tuần.
man?
→ A: A new employee Nghe nội dung chính và cần phải suy
luận về vấn đề trước tiên. Trong câu
hỏi có từ nghi vấn Who nên phải đoán
xem người đang đợi người đàn ông là
ai.
Q2: What does the man ask the secretary to do? Có thể nội dung người đàn ông nhờ thư
→ A: Take the visitor to the conference room ký làm gì? sẽ được nhắc đến. Trong bài
đối thoại, khi có các cấu trúc như Could
you …?/ Please … thì hãy chú ý
các nội dung xuất hiện ngay sau đó.
Q3: What does the man say about Lisa? Có thể biết người phụ nữ được nhắc đến
→ A: She will help the new employee with the là Lisa. Khi xuất hiện, tên Lisa cần chú
work. ý lắng nghe để đoán được câu trả
lời của Q3.
Vocabulary: receptionist: nhân viên tiếp tân; lobby: hành lang, tiền sảnh; take ~ to: đưa ~ vào;
Conference: hội nghị; start the job: bắt đầu công việc.
TOEIC STARTER 37
2. Luyện nghe
Nghe bài đối thoại nhiều lần rồi điền vào chỗ trống.
M: Hi, Sally. Are you attending (1) Friday? It’s at 11 o’clock.

Don’t be late.
W: Friday? You mean the day after tomorrow? I thought (2) because
the president is (3) .
M: Well, he decided to have the meeting since many staff members are (4)
next week. So he will be back to night.
W: Okay, I’m (5) from London branch at 11 o’clock. So I’ll be at the
meeting about 11:30.
Answer (1) the quarterly meeting (2) the meeting has been pushed back
(3) away on his business trip (4) going on vaction (5) expecting a phone call
Vocabulary: attend: tham dự; quarterly meeting: cuộc họp hàng quý; be pushed back:
được đẩy lại: business trip: chuyến đi công tác; staff: nhân viên; go on: tiếp
tục; vacation: đi nghỉ phép; expect: mong đợi; branch: văn phòng chi nhánh =
branch office.
3. GHI CHÚ
(1) Chú ý câu hỏi có các đáp án được diễn đạt trong 1-2 từ.
Những người mới bắt đầu học sẽ gặp khó khăn khi phải đọc câu hỏi và các câu
trả lời được trình bày trên giấy trước, sau đó mới nghe bài đối thoại. Nhưng
đối với trường hợp của hình thức câu trả lời được diễn đạt trong 1-2 từ thì tốt
nhất nên xem trước câu trả lời rồi mới nghe bài đối thoại. Trong trường hợp
đáp án lựa chọn được thể hiện dưới dạng câu thì các bạn cần luyện tập nghe
toàn bộ bài đối thoại để tìm ra được đáp án. Qua tham khảo, những câu hỏi có
đáp án được diễn đạt bằng 1-2 từ đa số đều có độ khó thấp do đó các bạn hãy
tập trung trả lời những câu hỏi như vậy
TOEIC STARTER 38
4. Luyện cách tránh bẫy #1
STEP 1 Trước tiên lắng nghe bài đối thoại

STEP 2 Kiểm tra đáp án
1. The first speaker is probably [an office manager / a receptionist].
2. The man wants to [get a job / hire someone].
STEP 3 Xác định nội dung
W: (1) Welcome to Global Tech Inc. How can I help you?

M: I’m here to meet with Sophia White for (2) a job interview.
W: Oh I see. Wait a moment, please. I’ll call up to Ms White’s office. Could you please
let me have your name?
M: Sure. My name is Craig Powell. I have a 1 o’clock appointment.
Vocabulary office manager: trưởng phòng; receptionist: nhân viên lễ tân; hire: tuyển dụng;
job interview: phỏng vấn công việc; call up to: gọi điện; appointment: cuộc hẹn.
STEP 4 Phân tích nội dung
1. Người nói đầu tiên có thể là [trưởng phòng / tiếp tân]

Đang hỏi nghề nghiệp của người nói thứ nhất, do vậy phải lắng nghe kỹ từ vựng để suy ra
nghề nghiệp. Cô gái tiếp đón khách và dựa vào từ Inc, ta có thể đoán cô ấy là trưởng phòng
hay tiếp tân.
2. Người đàn ông muốn [tìm việc / tuyển người]
Nghe kỹ lời nói của người đàn ông để suy ra điều ông ta cần là gì. Mục đích chi tiết sẽ được
làm rõ bằng nội dung sau câu nói I’m here to meet with…
TOEIC STARTER 39

3. [Jonathan / Lisa] will be transferred to Taipei office.
4. They will prepare a [birthday party / farewell party].
M1: I heard that (1) Jonathan is transferring to Taipei office in a month.

M2: Really? I haven’t heard about it yet. Who did you hear it from?
M1: Lisa told me that she had overheard the manager saying something about it.
M2: Well. I think we should have (2) a farewell party for him.
Vocabulary be transferred to: được chuyển sang; prepare: chuẩn bị; farewell party: tiệc
chia tay; in a month: trong một tháng; overheard: tình cờ nghe được;
manager: trưởng phòng.

3. [Jonathan / Lisa] sẽ được chuyển đến văn phòng ở Đài Bắc.
 Nhiều trường hợp có thể đoán ra câu trả lời từ câu thoại của người thứ nhất
trong bài đối thoại. Do vậy trong phần 3, chú ý lắng nghe để không bỏ lỡ câu thoại đầu tiên.
Trong bài đối thoại có đề cập trực tiếp đến việc Jonathan chuyển đi, còn Lisa là người nghe
được tin đó.
4. Họ sẽ chuẩn bị [tiệc sinh nhật / tiệc chia tay].
 Toàn bài đối thoại nói về việc chuyển công tác của Jonathan và trong nội
dung đó có nói đến bữa tiệc chia tay nên có thể tìm câu trả lời một cách dễ
dàng.
TOEIC STARTER 40
40
6. Luyện nghe những câu cần thiết
Học các từ vựng cơ bản liên quan đến văn phòng
department head trưởng bộ phận extend the deadline gia hạn

Administrative assistant trợ lý hành chính place an order đặt hàng
hire a new employee thuê nhân viên mới
educational background trình độ văn hóa on the job experience có kinh nghiệm làm việc
leave the company rời công ty downsize thu hẹp quy mô

training session khóa đào tạo get a promotion được thăng tiến
give a speech phát biểu take over the job tiếp nhận công việc
call in sick gọi điện xin nghỉ bệnh
Luyện những câu thường gặp

Mr. Parnell will be back from his vacation before the staff meeting on Friday.
It doesn’t look like we have made much progress for last quarter.
I’m calling about the opening in your company.
I have an appointment with one of my clients this afternoon.
When should we send those phones out to the customers?

Does my computer need to be authorized before I use it?
I think we should ask some employees to work overtime.
Have you reviewed the resumes for the position of branch manager at our office?
We won the Neutron advertising account.
I have a meeting with my client at 2 P.M. Thursday.
TOEIC STARTER 41
41
7. Câu hỏi kiểm tra năng lực ngôn ngữ

1. What does the woman want? 6. What does the woman offer to do?
A. A supervisor’s phone number A. Revise a schedule
B. Where supplies are located B. Write a note
C. Promotion approval C. Review a document
D. The location of the warehouse D. Extend a deadline
2. Where is the department head? 7. Who is the woman most likely talking to?
A. At home A. Her supplier
B. In her office B. Her co-worker
C. In the supply room C. Her neighbor
D. In the print shop D. Her customer
3. What does the man suggest the 8. What does the man say about the
woman do? software installation?
A. Make a purchase order A. There is a technical problem with it.
B. Speak with Emiko B. It has to be completed by tomorrow.
C. Buy a new phone C. It will be discussed at a conference.
D. Get a receipt D. He wants it done on his computer.
4. What are the speakers 9. What does the woman suggest the man
discussing? do?
A. A printing error A. Meet Richard
B. A staff meeting B. Get permission
C. A new program C. Talk to her supervisor
D. A travel itinerary D. Apply for a job
5. What does the woman ask the
man to do?
A. Cancel a flight
B. Attend a seminar
C. Proofread the seminar schedule
D. Call a publisher
TOEIC STARTER 42
42
ACTUAL TEST
1. What problem does the woman have? 4. Why does the woman say, “I can’t say for sure”?
(A) She can’t print handouts in the office. (A) She is not the only one working on the project.
(B) She is not ready to give a presentation. (B) She is not familiar with the promotional
(C) The copy store is not open yet. campaign.
(D) She doesn’t have time for lunch. (C) She hasn’t talked to Jennifer for weeks.
(D) She has no idea what is going on at the company.
2. Where is the copy store located? 5. What is the woman’s presentation about?
(A) Across from their building (A) Sales plans for next year
(B) Next to the bakery (B) Next year’s promotion plans
(C) Near the restaurant (C) Presentation skills
(D) On the corner (D) Management solutions
3. What will the woman do after lunch? 6. What does the man want the women to do?
(A) Go to the bakery to get a refund (A) Send the materials to the manager
(B) Schedule a workshop for tomorrow (B) Copy the materials for the participants
morning (C) Send the materials to him
(C) Have her handouts printed at the copy (D) Finish the preparation as soon as possible
store
(D) Call a technician to get the printer
fixed
TOEIC STARTER 43
43
B. BÀI ĐỐI THOẠI KHI MUA SẮM
Trong các bài đối thoại của Part 3, nội dung luôn xuất hiện trong đề thi mỗi tháng là bài
đối thoại liên quan đến mua sắm. Hãy xem xét các bài đối thoại thường gặp và các từ
vựng có liên quan đến mua sắm

Questions 1 through 3 refer to the following conversation
M: (1) I would like to buy some shirts

→ Người đàn ông muốn mua áo sơ mi
W: Sure, what style are you most interested in?
→ Nhân viên bán hàng hỏi người đàn ông thích kiểu nào
M: (2) I like dark colors. Do you have any?
→ Ông ấy trả lời là thích kiểu sơ mi màu tối
W: I can show you some of those over here. (3) please follow me.
→ Nhân viên bán hàng nói rằng áo sơ mi màu tối ở hướng kia và đề nghị dẫn
người đàn ông đi đến đó.
Q1: Where are the speakers most likely? Trường hợp câu hỏi hỏi về địa
→ A: In a department store điểm , có khi câu trả lời xuất hiện
ngay trong câu thoại đầu tiên.
Nhưng cũng nên chú ý các từ khóa
khác để quyết định đáp án đúng. Do
đó, nên đọc câu hỏi để định hướng
thông tin cần nghe. Ví dụ như nghe
được các từ shirts/style/color thì có
thể biết đó là cửa hàng bách hóa
Q2: What is the man concerned about? Khi nghe cô nhân viên hỏi Ông thích
→ A: Color kiểu sơ mi nào? Thì người đàn ông trả
lời Tôi thích màu tối có thể biết được
đáp án của Q2 là màu sắc.
Trong bài đối thoại, cụm từ be
interested in được thay thế bằng
cụm từ be concerned about trong
câu hỏi.
Q3: What does the woman ask the man to do? Câu trả lời của cô bán hàng là please
→ A: Come with her follow me, tức là cô muốn người đàn
ông đi theo cô ấy để xem áo. Đây
chính là đáp án. Và cụm come with
her ở đây được dùng theo nghĩa
giống với follow me.
TOEIC STARTER 44
44
2. Luyện nghe
M: Excuse me. I bought this book yesterday and (1) at

the end of the book. (2) ?
W: You certainly can. Do you have (3) ?I
need to see (4) .
M: No, I’m afraid not. I don’t have the receipt. (5) .
W: Oh, I’m terribly sorry for the inconvenience but, you can only get a
full refund if you have the receipt.
Answer (1) it’s missing the last ten pages (2) Can I get a refund
(3) the original receipt (4) a proof of purchase
(5) I left it at my office
Vocabulary miss: mất, thất lạc; get a refund: được hoàn lại tiền; original: gốc; receipt:
giấy biện nhận; proof: bằng chứng; purchase: việc mua hàng; terribly: rất,
thực sự; inconvenience: sự bất tiện; full refund: số tiền hoàn trả đầy đủ.
3. GHI CHÚ
(2) Các từ/ cụm từ đồng nghĩa

Các đáp án của câu hỏi trong Part 3 được chia thành 2 loại:
1. Lấy từ vựng trong bài đối thoại đưa vào đáp án
2. Chọn từ có cách diễn đạt khác nhưng có cùng ý nghĩa với các từ có trong
đoạn đối thoại. Ví dụ như trường hợp trong bài đối thoại đã nghe là please
follow me và trong đáp án có cụm từ tương tự là come with her. Việc này
được gọi là paraphrasing.
Nếu vừa nghe bài đối thoại vừa nắm được các yếu tố đồng nghĩa với nhau
thì sẽ có khả năng đạt được điểm số cao.
TOEIC STARTER 45
1. The newspaper is [on the printer / in the employee lounge].

2. Sophia suggests the man [go to the electronics store / access the Internet].
M: Sophia, have you seen the yesterday’s newspaper? I placed it on the printer
before I left the office yesterday. I want to look at an ad in the paper again.
W: (1) I saw it on the table in the employee lounge this morning. What is the ad
about?
M: I need a fridge. The new electronics store advertised 30% off in every item.
W: Well, (2) I think you should search on the Internet first. I can show you a website
where you can get a much better deal.
Vocabulary newspaper: tờ báo; place: đặt, để; printer: máy in; leave: để quên; ad:
quảng cáo; employee lounge: phòng nghỉ dành cho nhân viên; fridge: tủ
lạnh; electronics store: cửa hàng điện tử; advertise: quảng cáo; search:
tìm kiếm; deal: sự thỏa thuận.
1. Tờ báo ở [trên máy in / trong phòng nghỉ của nhân viên].

 Chú ý nghe thông tin về vị trí của tờ báo. Người đàn ông nhắc đến từ
printer là bẫy. Chú ý đến lời của cô gái có nhắc đến phòng nghỉ dành cho nhân
viên.
2. Sophia đề nghị người đàn ông [đi đến cửa hàng điện tử / tìm kiếm trên mạng].
 Cần chú ý nghe kỹ câu nói của Sophia vì người đàn ông đã nhắc đến
cửa hàng điện tử. Tuy nhiên cô gái đã nói là you should search on the Internet.
Đáp án đã thay thế từ search bằng từ khác có nghĩa tương tự là access.
TOEIC STARTER 46
46
STEP 1: Trước tiên hãy lắng nghe bài đối thoại.
STEP 2: Kiểm tra đáp án
3. The first speaker is looking for [some seafood/ some meat].

4. The second speaker will [help the first speaker locate an
item/ pay for the cashier].
STEP 3: Xác định nội dung.
W1: Excuse me. (1) Which aisle is frozen shrimp in?

W2: I believe that it’s in aisle 6 or 7, the frozen food section.
W1: Well, I just looked in the frozen food section then. That would be the first aisle by
the meat corner. I have to buy some chicken. So, (2) I’ll show you if you follow
me.
Vocabulary: aisle: lối đi, gian; frozen: đông lạnh; shrimp: tôm; section: ngăn;
seafood: hải sản;
meat comer: gian hàng thịt; follow: đi sau theo sau.
STEP 4: Phân tích nội dung.
3. Người nói thứ nhất đang tìm [các món hải sản/ thịt].
 Người nói thứ nhất đã hỏi Which aisle is frozen shrimp in? nên có thể đoán
người đó đang tìm các món hải sản. Thông qua việc người nói thứ hai đề cập đến
chicken có thể biết meat là thứ người thứ hai đang tìm.
4. Người nói thứ hai sẽ giúp người thứ nhất [tìm hàng hóa/ tính tiền].
 Trong câu thoại của người nói thứ hai đã có câu trả lời. Cụm từ I’ll show
you của người nói thứ hai được diễn đạt lại thành help ~ locate (giúp tìm vị
trí).
TOEIC STARTER 47
Học các từ vựng cơ bản liên quan đến mua sắm

discount coupon phiếu giảm giá get a refund được hoàn tiền
one third off hạ giá một phần ba warranty bảo hành
malfunction trục trặc frozen food thực phẩm đông lạnh
electronics store quầy hàng điện tử pay by a credit trả bằng thẻ tín dụng
card
aisle 6 gian số 6 sold out bán hết hàng
purchase mua payment option cách thức thanh toán
good deal thỏa thuận return the jacket trả lại chiếc áo khoác ngoài
on installments trả góp
Luyện tập những câu thường gặp

1. You can get a full refund if you have a receipt.
2. We are offering 35% off all laptops.
3. Excuse me. Can I exchange this computer for another one?
4. The display looks great!
5. You always feel warm with this coat in cold weather.
6. Do you have the briefcase in different colors?
7. Almost all of the items will be here on Monday.
8. Could you tell me where I can find canned food?
9. Excuse me. Can you tell me which aisle spaghetti is in?
10. What time does your store close tonight?

1. Who most likely is the woman? 6. Why does the man say he is not interested?
(A) A newspaper reporter (A) He likes a different model.
(B) A delivery person (B) He wants a bigger car.
(C) A cashier (C) He is concerned about gas.
(D) A restaurant waitress (D) He cannot afford the price.
2. What did the man learn about? 7. What is the man selling?
(A) Where he can find a bed (A) Newspapers
(B) When a sale will begin (B) A motorcycle
(C) Whether he can use coupons (C) Accident insurance
(D) What products are available (D) Gas
3. What is inferred about the man’s 8. What does the woman want to do?
next visit? (A) Check the size
(A) He will pay for tax. (B) Visit the man
(B) He will pay by check. (C) Avoid an accident
(C) He will use a credit card. (D) Change the color
(D) He will buy grocery items.
TOEIC STARTER 48
4. Who most likely is the woman? 9. What does the man plan to do?
(A) An automobile dealer (A) Work in his yard
(B) A truck manufacturer (B) Go to his office
(C) A car mechanic (C) Prepare his schedule
(D) A van driver (D) Have dinner
5. What does the woman offer to

do?
(A) Give a discount
(B) Show various vehicles
(C) Take a test drive
(D) Accept a purchase
PRACTICING
Listen to each of the conversations and choose the best answer to each question.
1. Where is the woman working? 9. What will happen in the marketing
(A) Supermarket department?
(B) Bank (A) Its head office will move to London
(C) Restaurant (B) The department will be downsized
(D) Hospital (C) They will hire some new employees
(D) The man’s friend will be transferred to the
department
2. What does the man want to do? 10. Where does the woman probably work?
(A) Reserve a room (A) At an estate agency
(B) Reschedule his appointment (B) At a hotel
(C) Cancel his reservation (C) At a train station
(D) Book a ticket (D) At a supermarket
3. What will the man do on 11. Where does the man read the
Wednesday? advertisement?
(A) He will see Dr. Randal (A) In a newspaper
(B) He will call the woman again (B) In a magazine
(C) He will be working (C) On a billboard
(D) He will visit his friend (D) On a website
4. Where do the speakers probably 12. When will they probably meet?
work? (A) Tomorrow morning
(A) At a travel agency (B) Three o’clock today
(B) At a restaurant (C) Three o’clock tomorrow
(C) At an insurance company (D) Four o’clock tomorrow
(D) At an online shopping company
TOEIC STARTER 49
5. What does the woman say about

their business? 13. What are the Speakers discussing?
(A) They are moving to another office (A) A hotel reservation
(B) They are expecting a lot of orders (B) Travel arrangements
(C) They will be closed next week (C) A product order
(D) They should cut down expenses (D) A restaurant reservation
6. What does the woman suggest 14. What does the woman suggest the man
doing? do?
(A) Having special sales on Valentine’s (A) Pay in advance
Day (B) Come with fewer people
(B) Ordering more products from (C) Come one hour earlier
wholesalers (D) Bring his credit card
(C) Sending all the packages to a
delivery company before 2 o’clock
(D) Delivering all orders to their
customers before 2 o’clock
7. Where does this conversation most 15. What information does the woman need?
likely take place? (A) The man’s work address
(A) In an office (B) The man’s telephone number
(B) At an airport (C) The man’s e-mail address
(C) At a railway station (D) The man’s name
(D) At a university
8. What do the speakers say about

Mr. Phillips?
(A) He will move to London office
(B) He has received a promotion
(C) He is a new staff member
(D) He studies modern marketing
techniques
TOEIC STARTER 50
ACTUAL TEST
56. According to the woman, what has 62. Why will the woman be away?
happened? (A) She is attending a wedding.
(A) Some merchandise has sold out. (B) She is presenting at a conference.
(B) A client has rescheduled a visit. (C) She is going on a tour.
(C) A director has reduced a budget. (D) She is leading a training event.
(D) A document has been lost.
57. What does the woman recommend

doing?
(A) Going to a sporting event
(B) Searching a Web site
(C) Inviting a company president
(D) Using a corporate credit card
58. What will the man do next? 63. Look at the graphic. When will the speakers
(A) Pick up a rental car go to a concert?
(B) Check a calendar (A) On June 18
(C) Talk to a colleague (B) On June 25
(D) Update an online account (C) On July 1
(D) On July 12
59. Where most likely do the men work? 64. What does the woman say she will do next?
(A) At a convention center (A) Read about a performer
(B) At a television station (B) Update a schedule
(C) At a bookstore (C) Send out an invitation
(D) At a theater (D) Book some tickets
60. Who is the woman?

(A) A photographer
(B) A musician
(C) An actress
(D) An author
61. What does the woman request?

(A) A film ticket
(B) A beverage
(C) A pen
(D) A parking pass
TOEIC STARTER 51
65. What type of event did the woman go 68. Why was the man late?
to yesterday? (A) He was caught in traffic.
(A) A retirement celebration (B) He went to the wrong location.
(B) A birthday party (C) He was mistaken about an arrival time.
(C) An awards ceremony (D) His prior meeting did not finish on time.
(D) A business conference
66. Why does the woman want to return a 69. Look at the graphic. Where will the speakers
piece of clothing? probably go next?
(A) She received the same item as a gift. (A) The third level
(B) She found a better price in another (B) The second level
store. (C) The first level
(C) The item was damaged. (D) The basement level
(D) The item does not fit well.
67. Look at the graphic. How much will be 70. Why does the woman say she is concerned?
refunded? (A) Her suitcase has been lost.
(A) $50 (B) Her connecting flight has been canceled.
(B) $20 (C) Her colleague is unable to help with a
(C) $45 presentation.
(D) $115 (D) Her mobile phone is not working properly.
TOEIC STARTER 52
LESSON 21: SO SÁNH
1. So sánh hơn và So sánh nhất

• So sánh hơn dùng để so sánh giữa 2 người, sự vật về một đặc điểm, đặc tính nào đó.
• So sánh nhất dùng khi bạn muốn so sánh giữa 3 người, sự vật về một đặc điểm, đặc
tính nào đó trở lên
a. Tính/ trạng từ ngắn: Chỉ có 1 âm tiết hoặc tính từ có 2 âm tiết nhưng kết thúc
bằng “y, ow, er, et, el”
• So sánh hơn
S + V + Short Adj/Adv – er + (than) + N/Pronoun
• So sánh nhất
S + V + the + Short Adj/Adv – est
b. Tính từ/trạng từ dài: 2 âm tiết trở lên

• So sánh hơn
S + V + the more + Long Adj/Adv + (than) + N/Pronoun
• So sánh nhất
S + V + the most + Long Adj/Adv
c. Bảng tính từ so sánh bất quy tắc
Tính/ Trạng từ So sánh hơn Nghĩa So sánh nhất Nghĩa
Good/ well Better Tốt hơn The best Tốt nhất
Bad/ badly Worse Tệ hơn The worst Tệ nhất
Little Less Ít hơn The least Ít nhất
Much/ many More Nhiều hơn The most Nhiều nhất
Far Farther/ Further Xa hơn The farthest/ the furthest Xa nhất
TOEIC STARTER 53
2. So sánh bằng
• So sánh bằng dùng để so sánh giữa 2 người, sự vật khi họ có sự tương đồng ở một
đặc điểm, đặc tính nào đó
a. So sánh bằng với tính từ/trạng từ
S + V + as + Adj/Adv + as + N/Pronoun/Clause
b. So sánh bằng với danh từ

S + V + as many + Plural noun + as + Noun/ Pronoun/Clause
3. So sánh kém
a. So sánh kém hơn với tính từ/trạng từ
S + V + less + Adj/Adv + than + Noun/Pronoun
= S + V + not as + Adj/Adv + as + noun/pronoun
b. So sánh kém hơn với danh từ

• Danh từ đếm được (Countable noun):
S + V + fewer + Plural noun + than + Noun/Pronoun
• Danh từ không đếm được (Uncountable noun):

S + V + less + Uncountable noun + than + Noun/Pronoun/Clause
c. So sánh kém nhất

S + V + the least + Adj/Adv + Noun/ Pronoun/ Clause
4. So sánh kép
a. So sánh kép trong câu đơn
Adj/adv-er + and + Adj/Adv-er S + V or S + V more and more Adj/Adv
b. So sánh kép trong câu kép

The + tính từ SS hơn + S + V, The + tính từ SS hơn + S + V
5. Các từ bổ trợ cho so sánh
Much Far/ Even
A bit/ a little A lot
• So sánh bội số
S + V + Twice, three times… + as + much/ many/ Adj/ Adv + as + Noun
TOEIC STARTER 54
PRACTICING
A. Incomplete Sentences
1. The first-quarter profits are much ______ than expected.
(A) well (B) good (C) better (D) best
2. This laser printer is _____ more efficient than that one.
(A) far (B) few (C) a few (D) great
3. Of all the new recruits, John is the _____to understand new ideas.
(A) quick (B) quicker (C) quickest (D) most quick
4. Phil is the _____ salesman I have ever met.
(A) persuasive (B) most persuasive (C) more persuasive (D) as persuasive as
B. Text Completion
Choose the best word or phrase for each blank.
Dear Ms. Miles,

Let me answer your ____(1)___ question about travel insurance. You asked about travel
insurance
(A) much recent (B) recently (C) most recent (D) more recently
Plans A, B, and B+. We have discontinued Plan A. Plan B does not cover dangerous sports,
while Plan B+ covers sports such as hang gliding. Plan B+ is more expensive than either
Plan A or B, but it is the ____(2)___ choice among them for an adventurous traveler.
(A) better (B) good as (C) good (D) best
Sincerely,
Marigold Green.
TOEIC STARTER 55
HOMEWORK
1. Milton has made ____ money selling 5. This year, Sally hopes to visit ____
chocolate and candy that anyone ever overseas branches than anyone else.
thought was possible. (A) much
(A) the most (B) more
(B) more (C) as many
(C) most (D) most
(D) more than
2. The most difficult ____ of this job is 6. The company has changed its policies to
resolving disagreements between staff become ____ environmentally friendly as it
members. possibly can.
(A) article (A) as
(B) view (B) more
(C) phase (C) the most
(D) aspect (D) well
3. The judges for this year’s performing arts 7. Management was ____ enthusiastic about
award include _____ from New York’s the staff’s ideas on how to improve line
major playhouses. productivity and efficiency.
(A) representing (A) most of
(B) represent (B) the more
(C) represented (C) more than
(D) representatives (D) mostly
4. Of the three candidates we interviewed, 8. It was agreed that among the three
she is by far the _____ and experienced. bidders, the company would choose the
(A) more qualified ____ expensive one.
(B) more qualifying (A) lesser
(C) most qualified (B) least
(D) most qualifying (C) less
(D) little
TOEIC STARTER 56
9. Considering the adverse conditions he 13. Since his promotion, he no longer works
was working in, he did the ____ he could. as ___as he used to when he was a junior
(A) best reporter.
(B) good (A) diligent
(C) more (B) more diligent
(D) better (C) diligently
(D) more diligently
10. The bonus employees received this year 14. This candidate’s résumé is not _____as
was ____ than expected. the last one that we reviewed.
(A) largest (A) much impressive
(B) larger (B) as much impressive
(C) large (C) more impressive
(D) largely (D) as impressive
15. The new computer data system that the

11.Jerry had ____ difficulty out of all the IT department installed is the ____ user-
staff who relocated to the overseas branch. friendly yet.
(A) a little (A) most
(B) the least (B) more
(C) fewest (C) much
(D) smallest of (D) mostly
12. The new human resources manager is

more ____ than anyone we have ever hired
for the position.
(A) arranged
(B) established
(C) organized
(D) aligned
TOEIC STARTER 57
Practice with TOEIC Actual Questions
Decide which of the choices – (A), (B), (C), or (D) – best completes the sentence.
1. The_______ report shows that Chilean 5.We need to finish the report by next
wine’s market share increased this year. Friday at the ___________
(A) various (A) later
(B) legal (B) late
(C) official (C) latest
(D) productive (D) lately
------------ ---------------
Chilean wine by next Friday
market share
2. Your company should take______ action 6. Sales directors should go________ to
to solve the problem. Room 100 for another meeting.
(A) proper (A) direct
(B) permanent (B) directly
(C) competitive (C) direction
(D) complimentary (D) directive
------------- ----------------
should sales director
take action
3. The president said that it was the meeting 7. We found the manual absolutely_______
he has ever had. in dealing with customer complaints.
(A) more productive (A) importantly
(B) productive (B) importance
(C) most productive (C) important
(D) Productivity (D) importing
------------- -----------------
productive absolutely
deal with
customer complaint
4. The team made a presentation in a very 8. The more motivated the workers are, the
_______ way. _______the productivity becomes.
(A) impress (A) high
(B) impressive (B) higher
(C) impressiveness (C) highly
(D) Impressively (D) more highly
--------------------- ------------------
make a presentation motivated
productivity
TOEIC STARTER 58
Question 174 ~ 178 refer to the following job advertisement.
Future Technology Inc. is seeking an experienced manager

for its Training Department.
*Duties:
- Developing management training programs
- Researching appropriate training methods
- Organizing career development seminars
*Qualification:
- A college degree in education or related field
- At least three years experience in adult training
- Computer skills
Future Technology Inc. offers a competitive salary and comprehensive benefits
package. Send your résumé and cover letter to training@futuretech.com.
174. Which position is being advertised?

(A) An editorial manager
(B) An accounting manager
(C) A training manager
(D) A sales manager
175. Which is mentioned as one of the manager’s jobs?

A) Training managers
(B) Conducting job interviews
(C) Reviewing job applications
(D) Organizing seminars
176. Which is NOT stated as a requirement?

(A) Prior experience
(B) Communications skills
(C) Computer skills
(D) A college degree
177. What does the company offer successful applicants?

(A) A special bonus
(B) Retirement pensions
(C) Health insurance
(D) A competitive salary
TOEIC STARTER 59
Adjectives
A Match the words in the left column with their corresponding words in the right
column.
1. Various (A) Staff
2. A prominent (B) Difference
3. Proper (C) Plan
4. A permanent (D) Businessman
5. A significant (E) Factor
6. Entire (F) Attempts
7. An essential (G) Actions
8. An innovative (H) Job
B Fill the gaps with the adjectives in the box to form correct collocations.
legal competitive impressive productive
1. a(n)_________ speech
2. a(n) _________suggestion
3. _____________conditions
4. a(n)__________ market
complimentary formal public official
6. ____________________clothes
7. a(n)________________ report
8. ____________________attention
9._____________________meal
TOEIC STARTER 60

A. BÀI ĐỐI THOẠI TRONG NHÀ HÀNG
Dạng bài đối thoại có liên quan tới món ăn hay nhà hàng hầu như đều xuất hiện trong đề
thi TOEIC mỗi tháng. Hãy chú ý luyện tập các mẫu đối thoại thường gặp và những từ vựng
có liên quan đến cuộc hẹn ăn uống cũng như việc trình bày ý kiến về nhà hàng và món ăn.
a.Phân tích bài đối thoại

Questions 1 through 3 refer to the following conversation.
M: I heard that (1) a new Italian restaurant has opened recently on 14th Street? Have
you been there?
→ Hỏi là đã đi đến nhà hàng Ý mới khai trương chưa.
W: I haven’t eaten there yet, but Kathy said that the pizzas there are very good.
→ Người phụ nữ trả lời là vẫn chưa đến nhà hàng đó.
M: That’s great! (2) I hope they aren’t expensive though. I think I’ll go there this
evening. Care to join me?
→ Đề nghị đi ăn cùng vào tối nay
W: I’d love but (3) I’ve promised my daughter that I’d go shopping with her tonight.
→ Nói rằng dù muốn nhưng không thể đi cùng vì có hẹn với con gái
Q1: What are the speakers discussing? Hỏi chủ đề của cuộc đối thoại. Nói chung
→ A: A restaurant khoảng 80% chủ dề được thể hiện trong
câu thoại đầu tiên. Nói về nhà hàng mới, hãy
xem xét câu that a new Italian restaurant’s
opened recently và hỏi người phụ nữ đã đi thử
chưa?
Q2: What is the man concerned about? Câu trả lời nằm trong câu nói của người
→ A: How much a price is đàn ông. Người phụ nữ có nghe nói rằng pizza
rất ngon và người đàn ông nói là hi vọng giá
không mắc I hope they aren’t expensive
though.
Q3: What does the woman plan to do Người đàn ông đề nghị: Care to join me? để
in the evening? xem người phụ nữ có cùng đi được
→ A: Go out with her daughter. không. Người phụ nữ từ chối lời mời đi ăn
nhà hàng bằng câu I’d love to but… và nhắc
đến kế hoạch đi mua sắm cùng con gái (I’d
go shopping with her).
Vocabulary restaurant: nhà hàng; open: mở, khai trương; recently: gần đây; expensive:
đắt tiền; join: tham gia; promise: hứa; go shopping: đi mua sắm; price: giá cả; plan to
do: dự định làm gì; go out: đi ra ngoài.
TOEIC STARTER 61
b. Luyện nghe
M: Good evening. (1)_______choosing what to eat tonight?
W: Thanks. This is our first visit here. (2)___________something for us?
M: Well. Today, we have a chef’s special salad and Sọphia’s gourmet sirloin
(3)_____________and of course we have a delicious Kim-chi cream soup too.
W: Well, I think we need more time to (4) __________. Could you bring us
(5)__________while we think about that?
Answer (1) Do you need any help

(2) Could you recommend
(3) steak for the main course
(4) look over the menu
(5) some ice water
Vocabulary choose: chọn lựa; recommend: giới thiệu; chef: bếp trưởng; special: đặc biệt;
gourmet: ngon, chất lượng cao: sirloin: thịt thăn bò; delicious: thơm ngon; soup: súp; get
ready: sẵn sàng; ice water: nước đá lạnh.
2. GHI CHÚ
(3) Phải nghe đến hết bài để xem xét chọn câu trả lời phù hợp.
Trường hợp câu hỏi về thông tin hay kế hoạch cua người nói, không nên chỉ nghe nội
dung liên quan đến người nói rồi quyết định câu trả lời. Ví dụ trong trường hợp này
người đàn ông nói là “I think I’ll go to the pizza place this evening. Care to join me?”.
Nếu người phụ nữ đáp lại “I’d love to” thì hành động của cô ấy sẽ là đi cùng đến cửa
hàng pizza. Nhưng nếu người phụ nữ nói rằng “I’d love to but I’ve promise my
daughter that I’d go shopping with her tonight” thì hành động của cô ấy không phải là
đi đến cửa hàng pizza mà là đi mua sắm cùng con gái. Nếu chỉ nghe một phần cuộc đối
thoại mà bỏ sót phần nội dung quan trọng khác đóng vai trò quyết định đến nội dung
của cuộc đối thoại thì thí sinh rất có thể sẽ rơi vào bẫy và chọn câu trả lời sai.
TOEIC STARTER 62
64. Luyện cách tránh bẫy

1. The speakers are mainly talking about [health problems/ a place to eat]
2. The man will probably have [fish/ meat] for his lunch today.
M: Jessica, (1) have you been to that new Indian restaurant across the street?
W: Sure, I have. They serve excellent dishes. I love the food there. You should try
fish dish if you plan to go.
M: Sounds great. Actually my doctor suggested that I have fish instead of meat.
W: (2) Why don’t you go there for lunch special today? I’m sure you’ll like it.
1. Hai người đang nói chuyện về [vấn đề sức khỏe/ địa điểm ăn uống]. ⇨Đang hỏi về
chủ đề đối thoại. Chủ đề của cuộc đối thoại được trình bày trong câu thoại đầu tiên.
Người đàn ông mở đầu câu chuyện về nhà hàng Ấn Độ. Việc nói về bác sĩ ở giữa của
hội thoại nhằm đánh lạc hướng thí sinh.
2. Người đàn ông có thể sẽ dùng [cá/ thịt] cho trưa nay.
⇨Người đàn ông bắt đầu đề cập đến bác sĩ và nói rằng mình cần phải ăn cá và người
phụ nữ đề nghị dùng một bữa trưa đặc biệt, do đó có thể suy ra người đàn ông sẽ ăn cá
trong bữa trưa.
TOEIC STARTER 63
1. The first speaker is most likely [a waiter/ a customer].

2. The first speaker wants to [order food/ get the check].
W: Excuse me. (1) Do you know where the waiter is? (2) I’d like to order another glass
of wine.
M: The same wine, ma’am? I’ll see if I can find him for you.
W: I’ve been waiting for more than 15 minutes. And (3) I’d like to order some
bread, too.
M: I’ll have him come to this table as soon as I find him.
Vocabulary waiter: nhân viên phục vụ; customer: khách hàng; order: gọi món; get
the check: lấy hóa đơn; another: khác; wine: rượu; have him come: gọi anh ấy đến; as soon
as: ngay khi.
3. Người nói thứ nhất có thể là [nhân viên phục vụ bàn/ khách].
⇨Đang hỏi nghề nghiệp của người thứ nhất. Đừng nhầm lẫn với nghề nghiệp của người
kia. Người thứ nhất đã hỏi “Do you know where the waiteris?” nên có thể đoán được
người thứ nhất là khách tới nhà hàng.
4. Người nói thứ nhất muốn [gọi món ăn/ lấy hóa đơn].
⇨ Người nói thứ nhất muốn bánh mì và rượu nên có thể đoán là vẫn chưa kết thúc bữa
ăn. Câu nói nhờ đi lấy hóa đơn là không có. Lưu ý trong nhà hàng, hóa đơn tính tiền
được gọi là check.
TOEIC STARTER 64
TOEIC STARTER 65
Học các từ vựng liên quan đến nhà hàng

reverse the table Đặt bàn trước seafood salad Xà lách hải sản
beverage Thức uống appetizer Món khai vị
steamed Hấp today’s special Món đặc biệt hôm nay
ingredient Thành phần menu Thực đơn
main course Món chính chef Bếp trưởng
cuisine Ẩm thực allergic Bị dị ứng
wine list Danh mục rượu check Hóa đơn
place an order Gọi món ăn cafeteria Quán ăn tự phục vụ

1. As you see, the restaurant is very busy today.
2. I’ll have the New York steak with steamed vegetables
3. What do you recommend for a light lunch?
4. You can enjoy exotic local food here.
5. We’ll have the table ready for you as soon as possible.
6. There’s going to be about a ten- minute wait for a table in non- smoking section.
7. That comes with your choice of soup or salad.
8. What’s in your vegetable soup?
9. Could we get a pitcher of water?
10. How would you like your steak?
TOEIC STARTER 66

1. Who most likely is the man? 6. Why did the woman change her order?
(A) A cashier (A) It was no longer on the menu.
(B) A waiter (B) She is allergic to clams.
(C) A chef (C) The restaurant is out of clams.
(D) A customer (D) That was too expensive.
2. Why doesn’t the woman want 7. What are the speakers discussing?
appetizers? (A) Favorite restaurants in town
(A) She wants to save time. (B) Important business mergers
(B) She doesn’t see anything she likes. (C) Client meetings
(C) She wants to read the menu further. (D) Where the woman eats
(D) She wants to pay now.
3. What does the woman want to know? 8. How does the man sound?
(A) Where she can get a table (A) Surprised
(B) Where the restaurant closes (B) Excited
(C) Whether a drink is included (C) Confused
(D) Who will serve the food (D) Depressed
4. What was not mentioned in the menu? 9. What does the woman plan to do
(A) Lobster tomorrow?
(B) King Crab (A) Eat at home
(C) Steak (B) Meet clients
(D) Shrimp (C) Sign a contract
(D) Start a vacation
5. What was the woman’s final order?

(A) Lobster and clams
(B) Crab and shrimp
(C) Lobster and shrimp
(D) Pasta and clams
TOEIC STARTER 67
PRACTICING
9. Where is the woman working? 16. What will happen in the marketing
(E) Supermarket department?
(F) Bank (A) Its head office will move to London
(G)Restaurant (B) The department will be downsized
(H)Hospital (C) They will hire some new employees
(D) The man’s friend will be transferred to
the department
10. What does the man want to do? 17. Where does the woman probably
(E) Reserve a room work?
(F) Reschedule his appointment (A) At an estate agency
(G) Cancel his reservation (B) At a hotel
(H) Book a ticket (C) At a train station
(D) At a supermarket
11. What will the man do on Wednesday? 18. Where does the man read the
(E) He will see Dr. Randal advertisement?
(F) He will call the woman again (A) In a newspaper
(G) He will be working (B) In a magazine
(H) He will visit his friend (C) On a billboard
(D) On a website
12. Where do the speakers probably 19. When will they probably meet?
work? (A) Tomorrow morning
(E) At a travel agency (B) Three o’clock today
(F) At a restaurant (C) Three o’clock tomorrow
(G) At an insurance company (D) Four o’clock tomorrow
(H) At an online shopping company
13. What does the woman say about their 20. What are the Speakers discussing?
business? (A) A hotel reservation
(E) They are moving to another office (B) Travel arrangements
(F) They are expecting a lot of orders (C) A product order
(G) They will be closed next week (D) A restaurant reservation
(H) They should cut down expenses
14. What does the woman suggest doing? 21. What does the woman suggest the
(A) Having special sales on Valentine’s Day man do?
(B) Ordering more products from (A) Pay in advance
wholesalers (B) Come with fewer people
(C) Sending all the packages to a delivery (C) Come one hour earlier
company before 2 o’clock (D) Bring his credit card
(D) Delivering all orders to their customers
before 2 o’clock
TOEIC STARTER 68
15. Where does this conversation most 22. What information does the woman
likely take place? need?
(A) In an office (A) The man’s work address
(B) At an airport (B) The man’s telephone number
(C) At a railway station (C) The man’s e-mail address
(D) At a university (D) The man’s name
16. What do the speakers say about

Mr. Phillips?
(A) He will move to London office
(B) He has received a promotion
(C) He is a new staff member
(D) He studies modern marketing
techniques
TOEIC STARTER 69
4. What is the purpose of the man’s call

(A) To complain about the service
(B) To confirm an order
(C) To cancel an order
(D) To reschedule a meeting
1. Who most likely is the man? 5. Why does the man need food?
(A) A bank teller (A) For a company banquet
(B) A salesclerk (B) For a luncheon
(C) A customer (C) For a retirement party
(D) A travel agent (D) For a reception
2. Where did the woman get her clothes? 6. Where will the woman leave the food?
(A) From a department store (A) In a lobby
(B) From another clothing store (B) In an office
(C) From her coworker (C) In a meeting room
(D) From her friend (D) In a cafeteria
3. Look at the graphic. Where is the
woman going to go next?
(A) 1
(B) 2
(C) 3
(D) 4
TOEIC STARTER 70
B. BÀI ĐỐI THOẠI TRONG NGÂN HÀNG
Dạng đối thoại này liên quan tới nghiệp vụ ngân hàng và hầu như luôn xuất hiện trong các
kỳ thi TOEIC hàng tháng. Hãy nắm vững hình thức cũng như dạng từ vựng có liên quan
đến nghiệp vụ ngân hàng.

Questions 1 through 3 refer to the following conversation
W: Ben’s computer terminal doesn’t work property. It looks like a problem with the new
software.
→ Nói rằng phần mềm máy tính của Ben đã bị trục trặc nên gặp khó khăn khi làm việc.
M: So will that counter be closed down for the day?
→ Hỏi nếu như vậy có phải đóng cửa quầy giao dịch đồ hôm nay không?
W: Yes. I think the other tellers will be asked to do his work.
→ Nói rằng vì không thể sắp xếp công việc nên những nhân viên khác phải làm
công việc của anh ấy
M: It might be a busy day today. Just let me know if you need any help with any of
the transactions.
→ Nói rằng nếu cần giúp đỡ thì hãy cho anh ấy biết.
Q1: Who most likely are the Trong câu thoại đầu tiên có thể sẽ nhắc đến người
speakers? nói là ai nhưng vì có nhiều chi tiết khác nhau nên
→ A: Bank crews có khi phải suy luận. Qua các từ counter/
transactions/ tellers có thể đoán được đây là cuộc
đối thoại của các nhân viên ngân hàng.
Q2: What problem does Ben have? Cần phải nghe nội dung có liên quan đến Ben được
→ A: His computer isn’t thể hiện trong câu hỏi. Trong câu đầu tiên Ben’s
functioning computer terminal doesn’t work property đã nêu rõ
là máy tính của Ben hoàn toàn không hoạt động
được. Cần đọc câu hỏi trước để trả lời được dễ
dàng.
Q3: What does the man tell the Câu trả lời nằm ngay trong câu nói của người đàn
woman? ông. Qua câu Just let me know if you need any help
→ A: He will be able to help out có thể biết người đàn ông đồng ý giúp một số việc.
with some of work.
TOEIC STARTER 71
2. Luyện nghe
Nghe bài đối thoại nhiều lần rồi điền vào chỗ trống
W: Excuse me. Can you tell me how the (1) __________________work.

M: You can do all your (2) ________________over the telephone, 24 hours a day.
W: That’s great. How do I (3) ____________________?
M: Just call the bank, key in your (4) ___________and (5) ______________available.
Answer (1) telephone banking service

(2) day-to-day banking
(3) access my account
(4) PIN number
(5) listen to the menu of options
Vocabulary telephone banking service: dịch vụ ngân hàng thông qua điện thoại; day-to
day: hàng ngày; access: truy cập; account: tài khoản; key in: nhập dữ liệu; PIN number:
mã số nhận diện cá nhân; option: sự lựa chọn.
3. GHI CHÚ
(4) Cần kết hợp nhiều chi tiết để đưa ra lựa chọn chính xác
Trong Part 3, thỉnh thoảng có những trường hợp đáp án của câu hỏi thứ nhất được
trình bày sau đáp án của câu hỏi thứ hai. Để trả lời câu hỏi thứ nhất, hãy chờ đợi đáp
án khi nghe hết đoạn đối thoại. Trong nhiều trường hợp, câu hỏi thứ nhất hỏi về nghề
nghiệp của người nói, hoặc địa điểm cuộc đối thoại đang diễn ra. Trong trường hợp
như vậy nên xem qua các câu trả lời cho sẵn và luyện tập nắm bắt toàn bộ nội dung để
tổng hợp các chi tiết nghe được trong các đoạn đối thoại. Cần luyện tập thói quen ghi
nhớ nội dung tất cả các câu hỏi trước khi nghe nội dung bài đối thoại để có thể tổng
hợp các chi tiết và trả lời chính xác các câu hỏi được đặt ra.
TOEIC STARTER 72
1. The woman’s problem is that [her homepage is crashed/ she cannot enter
a webpage].
2. The woman is looking for [how to revise the information / how to repair
her homepage].
W: David, I’m looking for some advice on (1) the Montreal Bank site as to (2) how
to change my personal information, but I can’t enter.
M: Did you log in? Go to the top of the webpage, the click the space that say “log in”
W: Okay, I have done that. Now, (3) how can I change my personal information? M:
Go to the part of the page that says “Personal Information”. If you have any
problems, then let me know. I’ll help you fix the data.
Vocabulary crash: trục trặc; enter: vào; revise: chỉnh sửa; repair: chỉnh sửa; advice: lời
khuyên; personal information: thông tin cá nhân; fix: chỉnh sửa; data: dữ liệu.
1. Vấn đề của người phụ nữ là [trang chủ của cô ấy bị trục trặc/ cô ấy không vào
được web].
⇨Đang hỏi về vấn đề của người phụ nữ nên bạn cần hướng sự chú ý vào lời nói của cô
ta. Người phụ nữ có nhắc tới the Montreal Bank site và nối tiếp can’t enter nên vấn đề
ở đây là không thể vào được trang web.
2. Người phụ nữ đang tìm kiếm [cách chỉnh sửa thông tin/ cách chỉnh sửa trang chủ
của cô ấy].
⇨ Có thể biết việc người phụ nữ muốn thay đổi thông tin cá nhân của mình thông
qua câu how can I change my personal information? Câu hỏi về trang chủ của cô ấy
chưa từng được nhắc tới.
TOEIC STARTER 73
1. The man wants to [find an ATM location/ deposit some money at the bank].
2. The nearest ATM is [one block away/ two blocks away].
M: Hello. I’m calling to ask for information on ATM location. Could you please
direct me to the nearest ATM?
W: No problem, Sir. Where are you calling from?
M: I’m calling from Havardway at 10th street, Boston.
W: Okay. The nearest ATM is just one block away on Harvardway and 8th street.
Oh, sorry, two block, not one block.
Vocabulary ATM: máy rút tiền tự động; deposit: gửi tiền vào ngân hàng; block: dãy nhà;
ask for: yêu cầu; location: địa điểm: direct: hướng dẫn, chỉ đường; nearest: gần nhất.
3. Người đàn ông muốn [tìm vị trí ATM/ gửi tiền vào ngân hàng].
⇨ Đáp án có sẵn trong câu nói của người đàn ông. Câu đầu tiên của bài đối thoại I’m
calling to ask for information on ATM location đã làm rõ lý do vì sao người đàn ông
gọi điện thoại.
4. ATM gần nhất cách đây khoản [1 dãy nhà/ 2 dãy nhà].
⇨ Là câu hỏi về khoảng cách, có liên quan đến con số. Khi nhắc đến vị trí của máy
ATM hãy chú ý lắng nghe các con số và ở cuối đoạn đối thoại cô gái đã cho biết vị trí của
máy ATM. Hãy chú ý tập trung nghe đến hết để không chọn sai đáp án.
TOEIC STARTER 74
Học các từ vựng liên quan đến lĩnh vực ngân hàng
Bank statement Bản kê tài khoản Check the balance Kiểm tra thu chi
Deposit and Gửi và rút tiền Savings account Tài khoản tiết kiệm
withdrawal
Checking account Tài khoản vãn lai Pay interest Trả lãi
bounce a check Từ chối (chi trả cho transfer Chuyển khoản
chi phiếu vì tài
khoản không đủ
tiền)
branch chi nhánh Key in Nhập vào
Open an account Mở tài khoản Mortgage Thế chấp
ATM (Automatic Máy rút tiền tự động Bank teller Nhân viên giao dịch
Teller Machine)
PIN (personal Mã số nhận diện cá Account number Số tài khoản
Identification nhân Interest rate Lãi suất
Number)
1. I’d like some information on the telephone banking services.

2. You can check your balance and pay bills.
3. I’d like to open an account at this branch.
4. I’d like to transfer 10,000 dollars to Mr. Pierce.
5. What’s the account number that you’re transferring from?
6. I want to make this transaction to happen right now.
7. You need proof of identification and proof of residency.
8. I’d like to exchange Korean won for dollars.
9. My checking account is overdrawn by 200 dollars.
10. We’ll take a look at your account.

1. Where is this conversation taking 6. When will the man see the customer?
place?
(A) At a bank (A) As soon as he comes into the office
(B) At a travel agency (B) After he finishes a document
(C) At a supermarket (C) Before leaving for the day
(D) At an airport (D) When the office opens
TOEIC STARTER 75
2. What does the woman suggest the man 7. What does the woman need to know?
do? (A) Account numbers
(A) Travel only to safer places (B) Mailing addresses
(B) Not carry cash (C) Branch phone numbers
(C) Go abroad (D) Package tracking numbers
(D) Fill out a form to get a refund
3. What should the man do if he loses the 8. What problem does the woman
checks? mention about the Washington branch?
(A) Go to the bank directly (A) It is not yet open for business.
(B) Report to the police (B) She knows no one there.
(C) Call the helpline (C) Its computers are down.
(D) Go to the travel agency (D) It doesn’t have information.
4. Who is the man most probably? 9. Who is Mr. Palmer?

(A) An insurance agent (A) A supplier
(B) A counselor (B) A client
(C) A banker (C) An executive
(D) A stockbroker (D) A mailman
5. What does the customer want to

discuss?
(A) A credit card
(B) A tax return
(C) An investment plan
(D) A personal loan
TOEIC STARTER 76
PRACTICING
1. What does the man want to do? 9. What is the man’s major concern with
(A) Make a dinner reservation the car?
(B) Buy a concert ticket (A) Equipment
(C) Open a bank account (B) Price
(D) Run a business (C) Space
(D) Comfort
2. What does the woman suggest the man 10. Where does this conversation most
to do? likely take place?
(A) Go to the main office (A) At a restaurant
(B) Make an appointment (B) At a theater
(C) Come back after 12 o’clock (C) At an office
(D) Open a personal account (D) At a bank
3. When will the man meet the manager? 11. How many more people have joined
(A) 9 o’clock Monday after making the reservation?
(B) 10 o’clock Monday (A) Two
(C) 9 o’clock Wednesday (B) Three
(D)10 o’clock Wednesday (C) Four
(D) Six
4. When will the man meet the manager? 12. What will the man probably do after
(A) 9 o’clock Monday having lunch?
(E) 10 o’clock Monday (A) Go to another restaurant
(F) 9 o’clock Wednesday (B) Go to see a movie
(D) 10 o’clock Wednesday (C) Go back to work
(D) Go to meet a client
5. Who most likely is the woman? 13. What most probably is the man’s job?
(A) An opera singer (A) A hotel receptionist
(B) A security guard (B) A traffic officer
(C) A salesperson (C) A salesperson
(D) A theater manager (D) A car mechanic
6. How many tickets does the man want to 14. What does the woman want?
buy? (A) Rent a car
(A) One (B) Buy a car
(B) Two (C) Repair her car
(C) Three (D) Sell her car
(D) Four
TOEIC STARTER 77
7. What type of business does the woman 15. When is the woman’s appointment?
most probably work in? (A) Monday morning
(A) A hotel (B) Monday afternoon
(B) A car dealership (C) Friday morning
(C) A repair shop (D) Friday afternoon
(D) A car rental agency
8. How long does the man need the car?

(A) Two days
(B) Three days
(C) Four days
(D) A week
TOEIC STARTER 78
ACTUAL TEST
56. What is the woman announcing?

(A) A design has been approved.
(B) Some employees will be promoted
(C) Some equipment will be installed
(D) A security inspection will take
place soon.
57. What is being arranged for next week?

(A) A board meeting
(B) A training session
(C) A company luncheon
(D) A job interview
58. What does the woman say she will do? 62. How did the woman reach her decision?
(A) Confirm a time (A) She did some Internet research.
(B) Test some software (B) She asked a friend for a recommendation.
(C) Visit a facility (C) She examined some samples.
(D) Review a proposal (D) She compared prices.
59. Who most likely is the woman? 63. Look at the graphic. Which product did
(A) A journalist the woman choose?
(B) A mechanic (A) W32
(C) An engineer (B) W51
(D) A plant supervisor (C) W76
(D) W94
60. What is the main topic of the 64. Why does the man need to call back later?
conversation? (A) He is unsure about some inventory.
(A) New car designs (B) He is about to attend a meeting.
(B) The opening of a factory (C) He needs to check his work schedule.
(C) An increase in costs (D) He wants to consult a coworker.
(D) Safety ratings
61. According to the man, what will

happen in December?
(A) Discounted trips will be available
(B) An advertising campaign will start.
(C) An article will be published.
(D) Production will begin at a facility.
TOEIC STARTER 79
68. Why does the woman talk to the man?

(A) To purchase a ticket
(B) To sign up for a tour
(C) To rent some equipment
(D) To inquire about an exhibit
65. Who most likely are speakers? 69. Look at the graphic. Where does the man
(A) Community organizers tell the woman to go?
(B) Weather reporters (A) To the Mammal Hall
(C) Jewelry designers (B) To the Bird Hall
(D) Restaurant staff (C) To the Main Hall
(D) To the Cafeteria
66. Look at the graphic. When will the 70. What does the man say about the woman’s
man work at the festival? ticket?
(A) On November 5 (A) It can be purchased in advance.
(B) On November 6 (B) It includes admission to special events.
(C) On November 12 (C) It is issued only to museum members.
(D) On November 13 (D) It is nonrefundable.
67. What does the woman say she will do?

(A) Hang up some posters
(B) Assist a friend
(C) Prepare some food
(D) Write a review
TOEIC STARTER 80
LESSON 23
GRAMMAR REVIEW
2. Conjunctions in Adverb Clauses
A. Fill the blank with an appropriate conjunction or preposition to complete each
sentence.
1. ______________________we posted a job advertisement, no one applied for the
position.
2. ______________________ we fail to pass the building inspection, we will have to close
the store immediately.
3. ______________________ the CEO is not available tomorrow, the presentation will
be postponed.
4. ______________________ the flu, Mr. Freeman called in sick
5. ______________________ it is confidential, you are allowed to share the information.
6. ______________________ is great work performance, he failed to get a promotion.
7. ______________________ the vice president was away on business, Mr. Nixon led the
budget meetings.
B. Decide which of the options – (A), (B), (C), or (D) – best completes the sentence.
1. It was a pleasure to discuss business 3. The construction of the Kimberly Bridge
opportunities _____ we visited your New has to be delayed ______ the approval
York office. process.
(A) when (A) because
(B) during (B) because of
(C) for (C) since
(D) though (D) as
2. _____ the new play receives a positive 4. ______ the medical staff members at
response, HOD Production will schedule YNB Clinic worked until 9 last week, they
more performances. didn’t get paid overtime.
(A) If (A) Even
(B) Unless (B) If
(C) In spite of (C) Despite
(D) Therefore (D) Although
TOEIC STARTER 81
3. Coordinating and Correlative conjunctions
A. Find the mistake in each sentence, then correct it.
1. Both the CEO or the chief executives are positive about the latest model of the laptop.
2. Neither personal phone calls and emails are allowed in the building.
3. Not only his fluent English but also his excellent manners is impeccable.
4. The reason for the decrease in the birthrate will be revealed either this month and next
month.
5. The design employee was hired last month, but it is too early to evaluate her
performance.
6. Potential applicants are encouraged to apply either by email but by mail.
7. The CEO was sure of the success of the project, and he was proven wrong.
8. The seminar is about the strengths but weaknesses of the new accounting system.
1. The contract expired yesterday, ____ the 3. May’s Department Store offers clients
two companies have agreed to extend it for ____ a gift certificate or a 10 percent
one more year. discount.
(A) or (A) either
(B) but (B) neither
(C) for (C) both
(D) when (D) rather
2. All the customers remained calm ____ 4. Both the factory _____ the customer
alert when the fire alarm went off. service center are located in India.
(A) or (A) or
(B) after (B) nor
(C) so (C) and
(D) but (D) but
TOEIC STARTER 82
4. Relative adverbs and Relative clauses
A. Fill the blank with an appropriate conjunction or preposition to complete each
sentence.
1. The CEO visited the new warehouse ___________________all of the electric products
are stored.
2. That is the reason ____________________ passengers came to the airline office.
3. Ms. Yang applied to the company ___________________ she had previously worked.
4. The conference will be held on the day __________________ the president is retiring.
5. We need to create an environment _________________ employees work pleasantly.
6. He refused to comment on ___________________ the M&A process was conducted.
7. The main exhibit room, ____________________ most of the major artwork is
displayed, is located on the ground floor.
1. Mr. Chang asked me the reason _____ 3. The upcoming seminar will discuss
the vice president resigned. ______ new business can attract potential
(A) who customers.
(B) where (A) how
(C) why (B) where
(D) how (C) what
(D) that
2. The convention center _____ the annual 4. Last spring was the season______ our
shareholders’ meeting is going to be held is profits were at an all-time high.
within walking distance. (A) where
(A) when (B) how
(B) where (C) why
(C) what (D) when
(D) that
TOEIC STARTER 83
5. Comparison
A. Complete each sentence, using the correct form of the adjective or adverb and the
instruction directed in brackets.
1. You should describe your symptoms ____________ possible. (specifically – Use the
comparison of equality)
2. What is ________________ is that they cannot afford to move into a new building.
(important – Use the comparative form)
3. The Sunset Grill is __________________________ restaurant in town. (popular – Use
the superlative form)
4. The travel agency prides itself on offering ____________ rates. (cheap – Use the
superlative form)
5. Safeway Supermarket sells a ____________ variety of fruits and vegetables than any
other markets. (great – Use the comparative form)
6. I don’t travel overseas _______________ I did a few years ago. (often – Use the
comparison of equality)
7. Camelback Mountain is _______________ tourist attraction in this area. (good – Use
the superlative form)
1. Fixing your old car often costs as _____as 3. You should try to use your car ______
buying a new one. frequently if you want to protect the
(A) more (C) many environment.
(B) much (D) most (A) little (C) least
(B) less (D) as little
2. The company has a good reputation for 4. They are proud to deliver the best products
producing the ____ vacuum cleaners in the at the _______ prices.
country.
(A) powerful (C) most powerful (A) competitive (C) most competitive
(B) more powerful (D) as powerful (B) more competitive (D) most competing
TOEIC STARTER 84
PRACTICE WITH ACTUAL TEST
101. A spokesperson for Ermine, Inc. is 104. At least fifty individuals_____ for full-
expected to make an important ______ time positions at TRP, Inc. over the next
about the company’s future tomorrow three months.
afternoon. (A) have been hired
(A) announce (B) will be hired
(B) announcing (C) were hiring
(C) announcement (D) are hiring
(D) announced
102. More than 500 people attempted to 105. David Chamberlain was elected
______ for the seminar being given by Mr. president of the organization on account of
Schnell next week. ______ excellent leadership skills.
(A) attend (A) he
(B) register (B) his
(C) sign (C) him
(D) request (D) himself
103. Traffic in most of the downtown area 106. Claude’s Pastries is open every day of
has become ______ worse during the the year _____ national holidays and New
summer months. Year’s Eve.
(A) partially (A) instead of
(B) steadily (B) by way of
(C) reportedly (C) except for
(D) eventually (D) around
107. Following the launch of its new 113. Ms. Meyers _____ on her assignment
product line, ______ at Frontier Technology for the Horford Company for the past three
increased by more than 45%. weeks as of tomorrow.
(A) sales (A) was working
(B) selling (B) will be working
(C) sale (C) will have been working
(D) sold (D) had been working
108. Working as ____as she could, Ms. 114. The park has become the most popular
Johannsson managed to finish the report and one in the entire state ____ the recent
submitted it on time. construction of various sporting facilities.
(A) hard (A) thanks to
(B) hardly (B) on account
(C) harder (C) with respect to
(D) harden (D) according to
TOEIC STARTER 85
109. There were several mistakes in the 115. There has been talk about relocating
user’s manual, so the writers were instructed the head office to Tulsa to take ____ of the
to fix_______ low tax rates there.
(A) their (A) regard
(B) they (B) improvement
(C) them (C) advantage
(D)theirs (D) relegation
110. One of the most famous movie 116. Ms. Rogers ordered the software _____
directors in the world is going to give the from the computers since it was causing
keynote speech in a _____ moments. problems.
(A) few (A) remove
(B) little (B) removal
(C) more (C) removed
(D) some (D) removable
111. All purchases at Wesley Electronics 117. Raymond Shipbuilding has signed
come with a money-back guarantee if the contracts worth a ____ $1.3 billion during
customer is not 100% _______. the first half of the year.
(A) satisfying (A) combining
(B) satisfaction (B) combined
(C) satisfactory (C) combination
(D) satisfied (D) combine
119. The city council selected Morris 125. _____ the bad weather, the
Construction to do the majority ______ the groundbreaking ceremony will still be held
work on the stadium at ten in the morning.
(A) at (A) In spite of
(B) on (B) With regard to
(C) with (C) As a result
(D) of (D) With respect to
120. While all of the ballots have been cast, 126. Nominations for the Employee of the
it will take several hours before they can be Month award should be submitted _____ to
_____ counted. Ms. Betsy Ito in the HR Department.
(A) accuracy (A) immediate
(B) accurately (B) immediacy
(C) accurate (C) immediately
(D) accuracies (D) immediacies
TOEIC STARTER 86
121. Most of the residents of Shelbyville 127. Only those individuals _____ possess a
voted in favor of ____ bicycle lanes on the class E driver’s license will be considered
city’s major streets. for the job.
(A) constructed (A) what
(B) construction (B) which
(C) constructive (C) who
(D) constructing (D) whose
122. Ms. Reynolds reserved the large 128. Janet Harding ____ that the rumors
conference room for the ____ day and also were true and that her company would be
arranged for refreshments to be delivered. purchased by Meltzer, Inc.
(A) entire (A) confirmed
(B) total (B) will confirm
(C) complete (C) was confirmed
(D) overall (D) is confirming
123. _____ the heavy snow begins to let up 129. Mr. Matthias ____ the employees in
soon, all flights at the airport are going to be the office to stay late in order to finish their
canceled for the next several hours. assignments on time.
(A) Throughout (A) said
(B) Unless (B) reported
(C) Therefore (C) supported
(D) Moreover (D) instructed
124. The courier called Mr. Marsh to inform 130. The auditorium is scheduled to be
him that _____ would be arriving at his renovated for a ____ of one month starting
office in fifteen minutes. on Tuesday.
(A) she (A) period
(B) herself (B) stage
(C) hers (C) session
(D) by herself (D) matter
TOEIC STARTER 87
VOCABULARY
LANGUAGE FOCUS
Prepositions • for the sake of
I hope you’re not doing this just
This is an interesting introduction to for the sake of the money.
prepositional phrases in English. This short talk
is given by a native teacher, and you will have a • in all likelihood
chance to see how prepositional phrases are In all likelihood, the vase was
skillfully included: “Ok class, this small made in the seventeenth century.
exercise is going to be given for the sake of
helping you learn about prepositional phrases. • Without a doubt
In all likelihood, you use these short phrases She is without a doubt one of our
every day. Without a doubt, native speakers most talented employees.
use these phrases by heart. In other words,
they don’t really think about which • by heart
prepositional phrases they use. These We should learn English
prepositional phrases by heart.
prepositional phrases are used in combination
with other common phrases. This type of
• In other words
building language up out of phrases is often
These were people who fought for
referred to as ‘chunking’. As you continue to money – mercenaries, in other
speak a language, more and more phrases are on words.
the tip of your tongue. Of course, there are a
number of lists that are provided with the • in combination with
intention of making learning these phrases Never take this medicine in
easier. However, in theory, you should be able combination with alcohol.
to learn these prepositional phrases by means of
using English on a daily basis. I do hope that • on the tip of
after doing this exercise, you will be able to use Wait – it’s on the tip of my tongue
English prepositional phrases correctly and – her name is Fiona.
effectively.”
• with the intention of
No one goes to college with the
intention of failing.
• in theory
In theory, anything could happens.
• by means of
You should learn prepositional
phrases by means of using English
on a daily basis.
TOEIC STARTER 88
Practice: Choose one correct option in the parentheses.
1. Candidates must submit their application (in, on, by) writing.
2. I hope you’re doing this just for the sake (of, in, about) the money.
3. All staff must carry their ID cards (by, at, with) all times.
4. Mr. Adams will be in (behalf, case, charge) of data analysis.
Actual questions: Choose the correct option for each of the following sentences.
5. Despite the bad weather, the flight arrived 6. The candidate did not get the job ____ a
on ______ result of his inexperience.
(A) appointment (C) condition (A) by (C) for
(B) schedule (D) request (B) as (D) on
Question 7 and 8 refer to the following advertisement.
The Shine Beach Hotel is the place to stay if you plan to vacation in the sunny Bahamas!
Continental breakfast will be included in the room charge. Tours around the city are
available upon______. If you wish to know more about the hotel, please contact us.
7. (A) respect (C) request
(B) removal (D) requirement
We will send you brochures describing our hotel facilities ________.
8. (A) details (C) detailing
(B) in detail (D) detailed
-----Vocabulary--------------------------------------------------------------------------------------------
1. candidate ['kændideit] 5. despite [dis'pait] brochure [brou∫úr]

submit [səb'mit] 6. inexperience [,iniks'piəriəns] describe [dis'kraib]
application [,æpli'kei∫ən] 7. vacation [veikei∫n] facility [fə'siləti]
3. staff [stæf] 8. continental breakfast
carry ['kæri] include [in'klu:d]
4. analysis[ə'næləsis] charge [t∫ɑ:rdʒ]
TOEIC STARTER 89
A. Travel/Business trip
Commonly used expressions: Listen and repeat.
Vocabulary related to travel/business trips
book a flight go on a business trip one-way trip round trip
make a reservation public transportation delay sold out
payment take some time off reimburse cover for
connecting flight itinerary accommodations fill in for
international flight travel agent travel expenses be away
express train travel agency economy class go on vacation
Practice: Listen and fill in the missing words to complete the conversation.
W: I’d like to __________________ from Seattle to Los Angeles for tomorrow.

M: Well, the _____________ is almost full. The _______________ are all _____________
W: Oh, no. But I have to leave tomorrow. Otherwise, I won’t be able to _____________ an
important meeting.
M: Hmmm… Let me see. I can __________________ in business class. But I’m afraid you
have to __________________ the price of an economy-class ticket.
----Vocabulary--------------------------------------------------------------------------------------------
book flight sold out leave
otherwise make it to I am afraid pay double
TOEIC STARTER 90
Exercises
A. Read the questions and possible answers, then listen to the conversation and choose
the best response to each question.
1. What are the speakers taking about? 3. When is the man coming back to the
(A) Their plans for the weekend office?
(B) A holiday (A) On Monday
(C) A business trip (B) On Tuesday
(D) Travel expenses (C) On Wednesday
(D) On Thursday
2. What does the woman say about the

man’s plan?
(A) It sounds fun.
(B) It sounds difficult.
(C) It sounds awful.
(D) It sounds tiring.
Vocabulary: business trip travel expenses awful tiring

B. Listen again and fill in the missing words to complete the conversation.
M: Hey, Ms. Williams. I ___________________ for the next couple of days. You know that,
right?
W: Yes, are you _____________________?
M: Yeah, I am ___________________ Thursday to spend a few days in Mexico with my

family. I am ___________________
W: Sound exciting. When are you coming back?
M: I am ___________________ on Monday. But I ___________________ on Tuesday.
Vocabulary: be away go on vacation look forward to
TOEIC STARTER 91
Actual Test
Part 3: Listen to the two conversations and choose the best answer to each question.
11. What is the problem? 14. Who most likely is the woman?
(A) Everyone is too busy to go to Shanghai. (A) A travel agent
(B) The strike has been going on too long. (B) A secretary
(C) The payroll system broke down. (C) A supervisor
(D) One of the factories shut down. (D) A receptionist
12. How was the problem solved? 15. When is the man planning to come
(A) The strike has ended. back?
(B) Sam offered to help. (A) Tomorrow
(C) The trip was canceled. (B) This Thursday
(D) Mike stepped in to help. (C) This Saturday
(D) Next Sunday
13. What does the man mean when he says, 16. What will the woman do next?
“I will be available for that”? (A) Call a travel agency
(A) He is going to help with the payroll. (B) Reserve a plane ticket
(B) He is willing to go to Shanghai. (C) Arrange accommodations
(C) He is going to take a day off. (D) Contact the Accounting Department
(D) He is ready to come back.
TOEIC STARTER 92
More Practice with new Vocabulary
A. Find out the meaning of the following business-related words in your dictionary.
1. Landmark
2. Sightseeing
3. Attraction
4. Souvenir
5. Destination
B. Choose the correct option in brackets to complete each phrase.
1. (go / take) on a tour
2. A (guided / guide) tour
3. Be (on / off) board
4. (make / give) someone a ride
5. (reimburse / refund) expenses
C. Choose the correct words or phrases given in the box to complete the sentences
below.
pick up drop off get to check your schedule connecting flight
1. When you _______________________ your destination, you will be given a voucher.

2. Since my first flight was delayed, I missed my _______________________.
3. The driver will _________________ you _______________________ at the airport.
4. Please make sure you _______________________ before you leave for the airport.
5. What time are you going to _________________ Mr. Harris ___________________?
TOEIC STARTER 93
B. At public places
Commonly used expressions: Listen and repeat.
Vocabulary commonly used at public places
Restaurants Hospitals Post Office Travel/Real Estate
Agencies
today’s special regular checkup by courier real estate agency
entrée symptom parcel utilities
ingredient take medicine express mail service furnished
seasoning prescription surface mail tenant
order a meal make an appointment airmail spacious
catering service get a shot overnight delivery rent
Practice: Listen and fill in the missing words to complete the conversation.
W: Good afternoon. What can I do for you today?

M: I’d like to ___________________ to Japan.
W: Please pass the parcel through the open window so that I can see _________________.
M: Yes, please. _______________________ will it _______________________?
W: It will _______________________ in about 7 days?
----Vocabulary---------------------------------------------------------------------------------------------
Pass through weigh
by airmail get there
TOEIC STARTER 94
Exercises
A. Read the questions and possible answers, then listen to the conversation and choose
the best response to each question.
1. Who most likely is the woman? 3. What does the woman say about Dr.
(A) A receptionist Howard?
(B) A patient (A) His schedule is full today.
(C) A doctor (B) He won’t be in the office till tomorrow.
(D) A technician (C) He hasn’t been feeling well.
(D) He is not available today.
2. What is the man’s problem?

(A) He is too busy to keep his appointment.
(B) He is not feeling well.
(C) He cannot go to work.
(D) He can’t wait until tomorrow.
Vocabulary: keep one’s appointment feel well

Go to work till
B. Listen again and fill in the missing words to complete the conversation.
W: Doctor’s office. How can I help you?

M: I would like to _______________________ with Dr. Howard. My name is Jack Allen.
W: _______________________ do you need to see the doctor _______________________?
M: I’ve ______________for the past few days. And it has been ________________each day.
W: Dr. Howard is _______________________. Can this _______________________?
M: Okay.
----Vocabulary----------------------------------------------------------------------------------------------
Make an appointment cough
For the past few days get worse
Each day off
TOEIC STARTER 95
Actual Test
Part 3: Listen to the two conversations and choose the best answer to each question.
14. Where is the conversation most likely

taking place?
(A) At a travel agency
(B) At a real estate agency
(C) At a department store
(D) At a furniture store
11. Who most likely is the man? 15. What does the man say about the
(A) A restaurant owner apartment?
(B) A caterer (A) It is conveniently located near public
(C) A customer transportation.
(D) A serve (B) It doesn’t have the necessary furniture.
(C) It’s cheaper than the woman thinks.
(D) It will not last long.
12. What does the woman mention about the 16. What will the woman do next?
lunch specials? (A) Call another real estate agent
(A) They come with free drinks. (B) Visit one more house
(B) The type of food cannot be charged. (C) Sign a contract
(C) More than two cannot be ordered. (D) Walk to the subway station
(D) They are available for free.
13. Look at the graphic. What dish is the man

going to select?
(A) 1
(B) 2
(C) 3
(D) 4
TOEIC STARTER 96
More Practice with new Vocabulary

A. Find out the meaning of the following business-related words and phrase in your
dictionary.
1. Recommend
2. Place an order
3. Culinary
4. Landscaping
5. Renovation
B. Choose the correct option in brackets to complete each phrase.
1. Conveniently (located / location)
2. (partially / partial) furnished
3. (ready / readily) available
4. Well (maintained / keep)
5. Recently (renovating / renovated )
C. Choose the correct phrases given in the box to complete the sentences below.
set up an account fill out the form include utilities

out of ingredients get some vaccinations
1. I would like to _________________________
2. The rent
3. You should _________________________ before you see the doctor
4. You are encouraged to _________________________before traveling overseas.
5. We are sorry, but we are _________________________
TOEIC STARTER 97
PART 3 PRACTICE
32. Where does the conversation most likely 38. Which part of the woman’s home will be
take place? wallpapered?
(A) At a school (A) The living room
(B) At a real estate agency (B) The bathrooms
(C) At an employment agency (C) The kitchen
(D) At a travel agency (D) The bedrooms
33. What does the woman say about her 39. What is suggested about the woman?
family? (A) She will get a discount
(A) Her husband is a school teacher (B) She used to work at the store
(B) She has a son and a daughter (C) She has never met the man
(C) She and her husband work together (D) She will pay with cash
(D) Her daughters are students.
34. What will the man do next? 40. What does the woman request the man
(A) Discuss schools with the woman do?
(B) Offer the woman a job (A) Show her the most popular wallpaper
(C) Show the woman some homes (B) Help her make a selection
(D) Negotiate a contract with the woman (C) Give her a discount
(D) Set up a time to do the work
35. What is the man’s problem? 41. What is being discussed?

(A) He missed his flight. (A) The scheduling of overtime
(B) His bags are missing (B) The promoting of employees
(C) His possessions were stolen (C) The hiring of new workers
(D) He lost his carry-on bag (D) The correcting of mistakes
36. What does the man give the woman? 42. Why is the woman pleased?
(A) His passport (A) She will have less work to do
(B) His boarding pass (B) Her friend was contacted for an
(C) His baggage claim tags interview.
(D) His luggage (C) An advertisement was made.
(D) Authorization was requested.
37. What does the woman tell the man to do?
(A) Fill out a form 43. What is scheduled to happen tomorrow?
(B) Take a seat (A) A transfer will be done
(C) Speak with her boss (B) An announcement will be made
(D) Come back later (C) An interview will be held
(D) An ad will be placed
TOEIC STARTER 98
44. Where most likely does the conversation 50. What does the man ask the woman for?
take place? (A) A dessert menu
(A) In a laundromat (B) The bill
(B) In a cafeteria (C) A glass of water
(C) In an office (D) A gift certificate
(D) At a department store
51. What does the woman mean when she
45. What does the man show the woman? says, “I’ll let him know you said that”?
(A) A receipt (A) She will give a message to the
(B) A picture man’s friend.
(C) A coupon (B) She will tell the waiter what the man
(D) An ID card stated
(C) She will inform the owner of a
46. What does the woman suggest the man do? comment
(A) Buy an item on a website (D) She will pass on a compliment to the
(B) Request an exchange chef
(C) Wait for an item to arrive
(D) Purchase a different style 52. What does the man say he will do?
(A) Order from the dessert menu
47. Who most likely is the man? (B) Make a reservation tomorrow
(A) An automobile mechanic (C) Return to the restaurant
(B) An electronics repairman (D) Speak with the manager
(C) An interior designer
(D) A dry cleaner 53. What are the speakers mainly
discussing?
48. According to the woman, when was her (A) Preparations for a work event
item supposed to be ready? (B) The company’s computer
(A) On Monday (C) A tour that they are taking
(B) On Tuesday (D) Directions to a meeting place
(C) On Wednesday
(D) On Thursday 54. Who most likely is Mr. Bannon?
(A) The speakers’ boss
49. What is the problem? (B) A job applicant
(A) The man has been busy (C) A tour guide
(B) An item was sent to the wrong address (D) A keynote speaker
(C) An ordered part has not arrived
(D) A bill was not paid on time 55. What do the speakers need to do by
Friday?
(A) Schedule a meeting
(B) Submit a written report
(C) Come up with some ideas
(D) Complete a lesson plan
TOEIC STARTER 99
56. What is being discussed? 59. Why does Greg reject Mr. Howard’s
(A) A lost item request?
(B) A billing problem (A) He has to leave the office soon.
(C) A missing credit card (B) He does not own a car
(D) A mistaken bank statement (C) He has to meet Ms. Quartermain
(D) He needs to complete a report
57. Why does the man say, “That happens
sometimes”? 60. What is Mr. Howard doing at 5:30?
(A) To indicate he believes the woman’s (A) Taking a flight
excuse (B) Going home
(B) To point out that he can issue a new (C) Having a dinner meeting
card easily (D) Finishing a project
(C) To admit that he has had a similar
problem before 61. What does the woman offer to do?
(D) To note that people sometimes get (A) Help Greg with his work assignment
double-charged (B) Write a report for Ms. Quartermain
(C) Drive Mr. Howard to his destination
58. What will the man most likely do next? (D) Reserve a vehicle for Mr. Howard
(A) Transfer the woman to his manager
(B) Explain what to do to the woman
(C) Offer to call the woman back later
(D) Cancel the woman’s credit card
TOEIC STARTER 100

65. What most likely is the Sylvester?

(A) A laptop computer
(B) A vacuum cleaner
(C) A sport utility vehicle
62. What are the speakers mainly discussing? (D) An office chair
(A) An awards ceremony
(B) Renovations on the auditorium 66. Look at the graphic. When did the
(C) The planning of an event Walken Corporation’s product come out?
(D) The invitation list for a party (A) In January
(B) In February
63. What does the woman suggest? (C) In March
(A) The man needs to work faster. (D) In April
(B) She normally handles the preparations
(C) She has not been in the office lately 67. What does the man say about the
(D) The event usually takes place indoors. Mercer?
(A) It is a better product than the Sylvester
(B) The advertisements for it are funny
64. Look at the graphic. Which day is the (C) It is being sold for a very low price
event scheduled for? (D) Several problems have been found
(A) Wednesday with it
(B) Thursday
(C) Friday
(D) Saturday
TOEIC STARTER 101

LESSON 25
ĐỘNG TỪ NGUYÊN THỂ CÓ “TO”
To V được tạo thành từ to+ V nguyên và có thể đóng vai trò làm danh từ, tính từ hoặc trạng từ
trong câu.
Eg: The CEO decided to go on a business trip
I. Chức năng của To –V trong câu

To –V đóng vai trò làm danh từ trong câu
Về mặt ngữ pháp, khi đóng vai trò làm danh từ, một To –V có thể làm chủ ngữ, tân ngữ trong
câu. Khi To –V là chủ ngữ, theo sau nó là một động từ số ít.
Eg: To recuit good employees is difficult.
A. Choose the correct option to complete each sentencce.

1. The SM Company needs more people.
A. to hire B. hire C. to hiring D. hired
2. The purpose of the meeting is the issue.

A. discussion B. discuss C. to discuss D. discussed
To –V cũng có thể đóng vai trò tính từ hoặc trạng từ trong câu. Một To –V có thể theo sau một
danh từ và đóng vai trò làm tính từ bổ sung ý nghĩa cho danh từ đó.
Eg: He has a lot of work to do

Mr. Smith has a business call to make.
Ngoài ra To –V còn có thể đóng vai trò làm trạng từ chỉ mục đích, lí do hoặc kết quả.
Eg: To pass the exam, Steve studied hard.

We are very pleased to hear the news.

1. Mr.Kim worked hard a promotion.
A. to get B. getting C. got D. get
2. All the staff members were surprised the bad news.

A. heard B. hear C. hearing D. to hear
TOEIC STARTER 102

• Dạng phủ định của To –V

Chúng ta có thể thiết lập dạng phủ định của To –V bằng cách đặt “not” lên trước To –V
A. Choose the correct option given in brackets to complete each sentence.
1. It is very kind (you / of you) to help the poor.

2. It is difficult (for Koreans / of Koreans) to learn English.
3. My boss told me (to be not / not to be) late for work.
4. It is wise (by Jeft / of Jeft) to reconsider the offer.
5. It is not easy (for Mr. Johnson / of Mr. Johnson) to answer the question.
6. It is good (for you / in you) to sign up for the course to improve your job skills.
1. It is dangerous for workers safety gear.

A. not wear B. to not wear C. not to wear D. to wear not
2. It was difficult to explain the reasons for the decision.

A. him B. of him C. as him D. for him
II. Các động từ, danh từ và tính từ được theo sau bởi To –V
Want to V Refuse to V Wish to V Manage to V
Hope to V Propose to V Offer to V Ask to V
Plan to V Expect to V Need to V Decide to V
Fail to V Afford to V Agree to V Promise to V
Ability to V Plan to V Time to V Chance/ opportunity

to V
Right to V Effort to V Way to V Decision to V
Be able to V Be willing to V Be pleased to V Be easy/ difficult to

V
Be eager to V Be likely to V Be about to V Be ready to V
A. Fill the gaps with the correct forms of the verbs given in brackets.
1. (sign) The CEO agreed the contract.
2. (review) You can take your time the checklists.
3. (increase) The interest rates are likely in the first quarter.
TOEIC STARTER 103

1. We are eager you and to talk about the issue.

A. to meet B. meeting C. meet D. met
2. I don’t think many people will have a chance for the job.
A. for applying B. applying C. to applying D. to apply
III. Sử dụng To –V trong cấu trúc Too..to / Enough to

Chúng ta sử dụng công thức “too + adj/adv + to V” để diễn tả điều gì đó không cần thiết/ thừa.
Eg: This training program is to difficult for me to follow.

These issues are too hard to resolve.
Chúng ta sử dụng công thức “adj/adv + enough + to V” trong các câu khẳng định để thể hiện
ý nghĩa “đủ” và trong câu phủ định để thể hiện thứ gì đó “không đủ”.
Eg: The digital camera is easy enough for customers to use.

He is smart enough to make the right choice for the company.
A. Correct the mistakes in the following sentences.
1. The product is too expensive for me buying.
2. Stella is enough clever to pass the promotion test.
3. I think she is strong enough handling the problem.
4. The candidate was too arrogant be elected president.
5. We were tired too attend the conference.
6. Jake is smart enough getting a job at one of the top companies in the U.S.
B. Look at the hints printed in bold and choose the correct option to
complete each sentence.
1. This place is quiet enough for the staff on the project.
A. work B. works C. worked D. to work
2. This year’s sales target was too high for us .

A. achieve B. achieving C. to achieve D. to be achieved
TOEIC STARTER 104
EXERCISES
A. Put the words and phrases in order to make complete sentences

1. willing to/pay more/for products/Customers/are/usually/with better quality
2. are/to meet/We/you/to talk/the/about/issue/eager
3. not allowed/personal phone calls/Employees/to make/are/in the office
4. anywhere/to go/you/enables/Having your own car/in the city
5. all the employees/the annual company banquet/on Friday/Mr. Brown/reminded/to
attend
6. Ms. Davis/be/tomorrow/at the workshop/is supposed to
7. to/make/at the interview/a good impression/The applicant/failed
B. Decide which of the options – (A), (B), (C), or (D) – best completes the sentence
1. I have no doubt he is not eligible 3. Deluca & Co.’s profits are expected
for a credit card with his current income steadily due to decrease in oil prices and
(A) Applying its aggressive marketing
(B) Application (A) Rise
(C) Applied (B) To rise
(D) To apply (C) Rising
(D) Risen
2. The chief information officer has asked 4. Delegates participating in the sales
us suggestions with regard conference are to wear business
to the recent failure on the intranet attire.
(A) Provide (A) Encourage
(B) Provided (B) Encouraging
(C) To provide (C) Encouraged
(D) Provision (D) To encourage
TOEIC STARTER 105

PRACTICE
1. We called the mall ____ out whether the 5. ______ sales, we decided to advertise our
products were sold out. products in the local newspapers.
(A) to finding (A) increase
(B) for finding (B) increasing
(C) to find (C) increased
(D) find (D) to increase
2. Mr Taylor has the ability _____ people. 6. The finished the research but failed ____
(A) persuading the results.
(B) persure (A) reporting
(C) to persure (B) to report
(D) persuasion (C) report
(D) for reporting
3. All the employess were asked _____ the 7. The company made every effort ____
meeting on Saturday. customer satisfaction.
(A) attend (A) boost
(B) attended (B) boosting
(C) attending (C) to boost
(D) to attend (D) for boosting
4. Ms. Watson tried hard to help the 8. I am very pleased ____ you of our
customer only _____ her. decision.
(A) upset (A) inform
(B) have upset (B) to inform
(C) upsetting (C) to be informed
(D) to upset (D) information
TOEIC STARTER 106

8. The purpose of this meeting is 12. The tried to the

an agreement on disease from spreading.
our marketing strategy.
(A) deal
(A) to reach (B) comment
(B) reach (C) prevent
(C) reached (D) apologize
(D) to reaching ---------------
---------------- Disease
Reach an agreement Spread
Strategy
13. Many companies took

10. We believe that Jason is ready of the recent rising
with others. oil prices to raise the prices of their
products.
(A) cooperate
(B) cooperating (A) point
(C) to cooperate (B) exposure
(D) of cooperating (C) advantage
---------------- (D) means
Cooperate ----------------
Others Rising
Raise
11. You have the right

for a refund. 14. We have to take
to deal with the problem.
(A) asking
(B) to ask (A) foots
(C) of asking (B) steps
(D) ask (C) stairs
------------------ (D) feet
Right -----------------
Ask for Deal with
Refund Stair
TOEIC STARTER 107

Question 15-16 refer to the following letter
Mr. David
Hornsby 190
Broadway
Vancouver, BC
Dear Mr. Hornby
I am writing this letter that you will start working for Big Office Supplies
15. (A) confirm
(B) to confirm
(C) confirming
(D) for confirming
on April 12. Your job duties will be explained during the training session.
As we discussed before, you will be able twenty days of vacation and
16. (A) have
(B) having
(C) to having
(D) to have
three sick days. If you have any questions, please let us know.
TOEIC STARTER 108

Question 1-2 refer to the following e-mail
TO: editor_NewYork@newyork.net
FROM: Brian Simpson (simpson@googler.com)
SUJECT: The article regarding PK Co.
To the editor:
I am writing about the article entitled PK Co. Negative Sales. My name is Brian Simpson,
and I am the public relations director at PK Co. After my corworkers and I read your article,
we found some incorrect information.
First of all, you wrote that we are planning to lay off 30% of uor staff members this coming
August. However, that has not been decided yet. Also, you wrote that our sales decreased
10% in the first quarter of this year. This is not true.
We would like you to publish a correction to the article immediately, and we need an offical
apology to our company.
1. Why was this e-mail written? Subject

Article
(A) To ask an editor for some advice Entitled
Public relations
(B) To request some correction be made
Incorrect
(C) To apologize the editor for the article Yet
(D) To introduce some new staff members Quarter
Publish a
correction
2. Who is Brian Simpson? Immediately
Official apology
Executive officer
(A) The executive officer at PK Co
Publisher
(B) The CEO of PK Co
(C) The writer of an article
(D) A publisher
TOEIC STARTER 109

HOMEWORK
1. Ms. Robinson’s team is making every 5. The troubleshooting team has
effort the deadline, which is managed the cause of the
July 24 problem on the website
(A) meet (A) to find
(B) meeting (B) finding
(C) to meet (C) find
(D) met (D) to be found
2. Museum visitors are asked 6. The vice president’s plan to

their phones and cameras at the Asian countries hasn’t been finalized
entrance yet
(A) leave (A) travel
(B) left (B) to travel
(C) leaving (C) traveling
(D) to leave (D) to be traveled
3. accommodate more tourists 7. Mr. Davis would like the entire staff
from other countries, the Med Hotel overtime even though everyone will
Group decided to expand its main not be paid extra
building (A) work
(A) According to (B) working
(B) On order to (C) to be working
(C) In spite of (D) will work
(D) Prior to
4. All the employees are to 8. the process of online

take three days off during the summer orders, the company has decided to
vacation season hire more customers service
(A) allow representatives.
(B) allowing (A) to expedite
(C) allowed (B) expedition
(D) to allow (C) expediting
(D) to be expedited
TOEIC STARTER 110

Choose the correct option – (A), (B), (C), or (D) – to complete the sentences in the passage.
Question 9-12 refer to the following announcement
It is with (9) that we announce the new chair of the H&G charity committee, Aaron
Taylor. Aaron has been with the H&G Corporation for 7 years and has served on many
committees in the past. He is currently working as a sales manager in the Marketing Department.
Part of his new responsibilities will be (10) how the H&G Corporation can help meet
the needs of the homeless in our community. (11) We are certain that he is ready (12)
more people who are in need in our community.
9. (A) regret 10. (A) We are sorry to hear that the

(B) pleasure committee will not be working for you
(B) It is an honor to offer you the position
(C) resentment of sales representative.
(C) We are pleased that Aaron has
(D) initiative accepted this appointment.
(D) We regret to inform you that Aaron
has rejected our offer.
10. (A) determine 12. (A) to help
(B) to determine (B) helping
(C) determines (C) for helping
(D) to be determined (D) to be helped
TOEIC STARTER 111

More homework with Vocabulary
A. Choose the correct option in brackets to complete each phrase

1. (  result /  cause) serious problems
2. (  benefit /  develop) the new software
3. (  expect /  engage) in a heated discussion
4. (  experience / experiment) with different options
5. (  accomplish /  accompanied) by children
6. (  depend /  describe) on customers’ replies
7. (  follow /  comply) with rules and regulations
8. (  attribute /  contribute) to the development of the team
9. (  interfere /  bother) with a decision
10. (  answer /  respond) to customers’ needs
B. Choose an appropriate phrase in A to complete each sentence
1. Employees who do not the company’s regulations
cannot get a good evaluation
2. Children their parents for everything they need.
3. You should the question briefly.
C. Decide which of the options – (A), (B), (C), or (D) – best completes the sentence.
1. Constant distractions from 2. Currently, our team with
customers often with a new procedure suggested by an
work in the office. outside consultant.
(A) Interrupt (A) Experimenting
(B) Interfere (B) Experiencing
(C) Reply (C) Resulting
(D) contribute (D) involving
TOEIC STARTER 112

Dạng bài nói có nội dung hướng dẫn và tin nhắn ghi âm qua
điện thoại
1. Trọng tâm của bài học
Trong bài nói của Part 4, nội dung được đặt ra đa số là các chủ đề như tin nhắn ghi âm qua điện
thoại và các nội dung truyền đạt, thông báo hay hướng dẫn. Có từ 6 đến 9 câu hỏi được đặt ra
mỗi tháng và việc phân tích các câu trả lời trước khi nghe đóng một vai trò quan trọng. Hơn
nữa trong nhiều trường hợp các bài nói có sử dụng các cụm từ đồng nghĩa với nhau nên luyện
tập paraphrasing là việc rất cần thiết.
Questions 1-3 refer to the following announcement.
Attention, all passengers!(1) The ferry to South Island will be delayed one to bad weather
conditions. (2) The safety of our passengers is the prime concern of all of us here att Victor
Ferry Services. So we decided to reschedule all the boarding and departure times. (3) The
next weather update is expected at 10:00 A.M. Please contact our staff at the ferry office if
you have any questions.
Q1: What has caused the delay? Nếu đã nắm được nội dung câu hỏi sẽ biết bài
→ A: Unpleasant weather nói đề cập đến việc trì hoãn. Từ cụm từ due
to bad weather conditions có thể biết tàu bị
hoãn là do thời tiết xấu.
Q2: What is Victor Ferry Services prime concern?

→ Nhờ vào chi tiết trong câu hỏi mà có thể tìm
A: Safety of passengers ra đáp án khi có nhắc đến mối quan tâm của
Victor Ferry Services. Trong câu The safety
of our passengers is the prime concern nhấn
mạnh mối quan tâm hàng đầu của hãng là sự
an toàn của hành khách
TOEIC STARTER 113

Q3: What í expected to happen at 10 o’clock?

→ A: There will be some more information about
the weather.
2. Luyện nghe
Nghe bài nói nhiều lần rồi điền vào chỗ trống
You’ve reached International Food Bank in Korea. . Our

hours are 9:00 A.M to 5:00 PM . We are not open on
. If you want to get information about donation, . If you
want to speak to one of our representatives, pleasecall back during regular hours or
after the tone. Thank you for calling and have a nice day.
TOEIC STARTER 114

STEP 1 Trước tiên lắng nghe bài nói
1. People wanting to join the summer event should (visit the homepage / call at a different
number).
2. The new store will open in (summer / autumn)
Thank you for calling the Seoul Department Store in Hong Kong. (1) If you are calling
about joining Summer Festival Event, please call back at 02-544-3528 for our Public
Relations office. (2) This fall, the Seoul Department Store will open a new store in Taiwan.
If you are interested in our Taiwan store, visit our website www.seoulstore.com.
Vocabulary department store: cửa hàng bách hóa
1. Những người muốn tham gia vào sự kiện mùa hè nên ( vào trang chủ / gọi vào số
khác).
→ Phải lắng nghe những nội dung chỉ dẫn liên quan đến những sự kiện diễn ra vào mùa
hè. Lắng nghe các cấu trúc câu thường gặp như Please/ Could you… / Why don’t you… .
Chi tiết quan trọng là please call back at 02-544-3528 và trong đáp án được thay bằng a
different number.
2. Cửa hàng mới sẽ khai chương vào (mùa hè / mùa thu)
→ Lắng nghe thời điểm về việc khai trương ở một địa điểm mới chứ không phải ở hiện
tại. Summer là thời điểm tổ chức event chứ không phải là thời điểm khai trương cửa hàng
mới.
TOEIC STARTER
115
3. This announcement is being made (at the theater / at the sports facility).
4. In section A and B, people are allowed to use (fireworks / whistles).
Attention please! Beer sales are not allowed inside (1) the stadium. And you may not
bring canned or bottled beer into (2) the stadium either. Our uniformed guards will
inspect your package at the entrance. (3) Whistles and other noisemakers may only be
used by persons seated in section A and B.
Vocabulary beer sales: việc buôn bán bia be allowed to do: việc cho phép làm gì inside:
trong; stadium: sân vận động canned beer: bia lon bottled beer: bia chai uniformed mặc đồng
phục; guard: nhân viên bảo vệ inspect: kiểm tra package: gói hàng entrance: cổng vào;
whistle: còi.
3. Thông báo này đang được phát (tại nhà hát / tại khu thể thao).
→ Thông tin về địa điểm thông báo được phát được cung cấp ở phần đầu nên cần nghe
kỹ 2 câu đầu tiên. Trong 2 câu này có nhắc đến việc cấm mang bia vào sân vận động.
4. Ở khu A và B, mọi người được phép dùng (pháo hoa/ còi).
→ Đã xác định địa điểm là khu A và B nên khả năng biết được đáp án từ phần này là rất
cao. Trong phần cuối của bài đã thể hiện rõ là còi và những thứ phát ra âm thanh (whistles
and noisemakers) chỉ được sử dụng ở hai khu A và B.
TOEIC STARTER
116
Học các từ vựng cơ bản liên quan đến các hướng dẫn và tin nhắn ghi âm qua điện thoại
Attention, please! Chú ý! Chú ý! Be delayed Bị hoãn

Make a final Quyết định, lựa chọn In the sporting ở khu bán đồ thể
selections cuối cùng goods section thao
Keep in mind Ghi nhớ Voice mail thư thoại
After the tone Sau tiếng bíp Call me back gọi lại cho tôi
Press 1 ấn phím 1 Customer service nhân viên dịch vụ
I want to let you know Tôi muốn cho bạn representative khách hàng
biết
I’m calling on behaft Tôi gọi điện thay Feel free to do- cứ thoải mái (làm
of mặt cho… gì)

1. Now, I would like to suggest some great deals to you for tonight’s dinner.
2. Beginning next month, the company will be upgrading all computer systems.
3. Thank you for calling the Folk Music World.
4. Feel free to leave a message on my answering machine.
5. This is the express train for Lincount lake.
6. I am sorry to announce that tonight’s concert will be postponed by one hour.
7. If this call is urgent, please contact my secretary.
8. Please stay on the line
TOEIC STARTER
117
1. What is the purpose of the message? 6. Why is John calling Cindy?

(A) To sell a product (A) He wants to know if the fax
(B) To ask for payment machines are working.
(C) To announce a service (B) The department wants to try
(D) To request a visit out a new product.
(C) He wants some important
2. When does the store close? information from her.
(D) He wants her to make a
(A) 8.00 P.M. decision about suppliers.
(B) 9.00 P.M.
(C) 10.00 P.M. 7. Who is the speaker most probably
(D) 11.00 P.M. addressing?
3. What does the speaker ask the listener (A) Salespersons
to use to place an order? (B) Tourists
(C) Students
(A) Directions (D) Office employees
(B) Opening date
(C) Purchase requirements 8. What is being offered?
(D) Promotional code
(A) A new insurance plan
4. What problem is mentioned? (B) A retirement benefit
(C) A new service
(A) Approval was denied for a (D) A performance incentive
request.
(B) A product is not available. 9. When will the offer come intoeffect?
(C) The new supplier is not
reliable. (A) Today
(D) The paper has low quality. (B) Tomorrow
(C) Next week
5. What is said about the new leader? (D) Next month
(A) His prices are lower.
(B) He delivers orders within 10
days.
(C) His specialty is faxmachines.
(D) He contacted the office a
short while ago.
TOEIC STARTER
118
Dictation
Listen again and fill the missing words in each of the talks below.
<1-2>
W: for Talk & Talk technical support.

All of our______________________ at this time. Please______________________.
Your call is important to us, and we will answer your call____________ it was received.
So pleased do not_______________ . Your _______ is 20 minutes.
<3-4>
M: Are you interested in salsa dance? Then at
Academia Salsa Dance School! Our salsa dance are for ________________
and fun Salsa dancing is an apportunity for you to ________________ some
________________ and to make friends. Our Salsa dance ________________ are for
________________ and abilities. ________________ at as little as 25 dollars
________________, and there is no ________________ our ________________ for details
and lesson schedules today.
<5-6>
W: Hello, Mr. Hopkins. This is Samantha from Thomson Dental Clinic. I am calling you to
________________your dental appointment with Dr. Thomson. Your ___________is at
2:15 on Wednesday, November 9. Please remember that our clinic has recently
________________the west________________of the Woodside Surgery building. Please
call me if you cannot ________________the ________________.
<7-8>
M: Good evening. We have an exciting for our today. In
fact, I have been eagerly waiting for this night for a month now. It is a rare and valuable
opportunity to Dr. Sara Finch in person. She is an with
an international ________________. Today she will explain how we can
________________in our daily lives. After her , we look
forward to that ________________may .
TOEIC STARTER
119
Practicing
Listen to each of the talks and choose the best answer to each question.
1. Where would you hear this type 5. What does the speaker say about the
of announcement? weather?
(A) The weather is very cold outside
(A) At a sports center (B) Heavy rain is expected
(B) At a hospital (C) A srtong wind is approaching
(C) At a stadium (D) The weather is favorable for the flight
(D) At a museum
6. What will happen next?
(A) Drinks will be served.
2. What will happen on October 15? (B) Music will be played.
(A) The swimming pool will (C) The plane will take off.
reopen. (D) The seat belt sign will be turned
(B) The fitness room will on.
be closed.
(C) The timetable will be revised. 7. What is the main purpose of the
(D) The new website will go speech?
online. (A) To introduce a new employee
(B) To introduce a new product
3. What can the listeners find on the (C) To introduce a new project
website? (D) To introduce a new company
(A) The location
(B) The club fees 8. How long has Diane worked in her
(C) A timetable field?
(D) A discount coupon (A) 5 years
(B) 10 years
4. Where is the announcement being (C) 15 years
made? (D) 20 years
(A) At a restaurant
(B) At a cinema
(C) On an air plane
(D) On a train
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9. What will Diane do in the company? 13. Where does this speech most probably
(A) Increase sales take place?
(B) Open an overseas office (A) On the radio
(C) Deal with customer complaints (B) On the telephone
(D) Lead the Marketing Department (C) At a board meeting
(D) At a department store
10. What is The Hive?
(A) A coffee shop 14. What is the speaker mainly
(B) A restaurant discussing?
(C) An information center (A) A new board member
(D) A reception hall (B) A board member’s retirement
(C) A new employee
11. Where is The Hive located? (D) A new agenda
(A) In a shopping mall
(B) In a museum 15. What is true about Mr.James
(C) In the city hall Campton?
(D) In a company building (A) He first started his career at
another company after graduation
12. Who is the intended audience for this (B) He was the general manager of the
talk? LA office until last month
(A) Tourists (C) He has worked for the company
(B) Employees for 25 years
(C) Students (D) He earned his MBA at Austin
(D) Customers University.
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ACTUAL TEST
83. Which department does the speaker work 89. Who most likely is the speaker?
for? (A) A travel agent
(A) Building Security (B) A chef
(B) Public Relations (C) A farmer
(C) Technology (D) A filmmaker
(D) Payroll
90. What caused a delay
84. What does the speaker ask the listener to do? (A) Equipment problem
(A) Train her on some software (B) Poor weather conditions
(B) Send an employee to her office (C) Heavy traffic
(C) Check some payment information (D) Lost luggage
(D) Attend an orientation
91. Why does the speaker say, “I’ll be
85. What does the speaker mean when she says, answering questions when it’s over”?
“This form is only one page, though”? (A) To explain that he will be busy
(A) A policy has been changed (B) To ask listeners not to interrupt
(B) A task should not take long him now
(C) The wrong document was given out (C) To encourage people to stay
(D) Some instruction are unclear afterward
(D) To correct a scheduling mistake
86. What product will listeners learn about on
the tour? 92. Who is the speaker congratulating?
(A) Watches (A) Executive board members
(B) Computers (B) A new business partner
(C) Knives (C) Marketing staff
(D) Batteries (D) Food scientists
87. Who is Laura Shen? 93. According to the speaker, what do

(A) A company president customers like about the commercial?
(B) A news journalist (A) The images of families
(C) A scientist (B) The video quality
(D) A client (C) The professional actors
(D) The background music
88. What does the speakers mention about the
tour? 94. What most likely will listeners do next
(A) Large bags are not allowed week?
(B) Photography is not permitted (A) Interview candidates
(C) The size of a group is limited (B) Share ideas
(D) Registration is required (C) Check some statistics
(D) Develop a recipe
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95. What is the announcement about?

(A) Connecting flight information 98. What event did the speaker recently
(B) A lost item attend?
(C) A flight cancellation (A) An advertising seminar
(D) A gate change (B) An awards ceremony
(C) A managers’ meeting
96. Look at the graphic. Which number (D) A writing workshop
should James Albertson pay attention to
now? 99. What topic does the speaker report
(A) WA15 on?
(B) B12 (A) Company finances
(C) 7A (B) Human resources
(D) 1 (C) Advertising
(D) Competiors
97. What will the speaker announce later?
(A) Where to find luggage 100. Look at the graphic. Which store
(B) How to select a new seat section will be expanded?
(C) Whom to contact for a refund (A) Travel
(D) When repair will be finished (B) Hobbies
(C) Art
(D) Fiction
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LESSON 27: DANH ĐỘNG TỪ
Danh động từ (V-ing) được tạo nên sau khi thêm phụ tố -ing vào sau động từ nguyên thể. Tuy
nhiên không phải tất cả các từ kết thúc với –ing đều là danh động từ. Một danh động từ có thể
được sử dụng như danh từ. Về mặt ngữ pháp, nó có thể đóng vai trò là chủ ngữ, tâm ngữ hoặc
bổ ngữ trong câu.
Eg: Making a plan is important

He enjoys pointing out mistakes in my reports.
My hobby is travelling abroad
Danh động từ cũng có những đặc tính của một động từ, sau danh động từ có thể là một tân ngữ
hoặc một trạng từ.
Eg: He enjoys answering my questions.

My vacation plans involve travelling abroad.
I. Các chức năng của một danh động từ
Danh động từ đóng vai trò làm chủ ngữ

Working overtime is sometimes unnecessary
Danh động từ đóng vai trò làm tân ngữ

All of the employees enjoyed participating in the seminar. (danh động từ đóng vai trò làm tân
ngữ của động từ enjoy)
Thank you for answering my question. (danh động từ đóng vai trò làm tân ngữ cho giới từ for)
Danh động từ đóng vai trò làm bổ ngữ

His concern is expanding his business quickly.
Lưu ý: Không giống như danh từ, danh động từ có thể được theo sau bởi các tân ngữ.
Eg: Explaining the concept was hard (o)

Explanation the concept was hard (x)
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A. Choose the correct option given in brackets to complete each sentence,

then point out its function in the sentence.
1. They suggest (get / getting) a new office.
2. (Test / Testing) a new device is always fun.
3. (Solving / Solve) the problem took lots of time and money.
4. You can make a reservation by (to call / calling) the hotel.
5. (Reduction / Reducing) the costs was more difficult than we had expected.
1. Her job is phone calls from customers.

(A) answered (B) answering (C) to answering (D) answer
2. Many employees in the office are interested in medical checkups.

(A) get (B) to get (C) getting (D) gotten
II. Các cách diễn đạt thông thường theo sau bởi danh động từ
Have difficulty V-ing Can’t help V-ing
Be busy V-ing Look forward to V-ing
Spend (time / money) V-ing Be good at V-ing
There is no use V-ing Be devoted to V-ing
Be worth V-ing Be used to V-ing
Feel like V-ing Be accustomed to V-ing
I had difficulty finding a firm to work at

We look forward to working with you
He is not accustomed to using a smartphone
A. Choose the correct option given in brackets to complete each sentence.
1. This proposal is worth (to read / reading).

2. Do you feel like (to go / going) out to eat?
3. The director is devoted to (promote / promoting) sales.
4. The employees are not accustomed (to using / to use) the Intranet.
5. We are looking forward to (hearing / hear) from you.
6. The new secretary spends her time (to shop / shopping) online at lunchtime.
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B. Look at the hints printed in bold and choose the correct optin to
complete each sentence.
1. The team is busy a new software program.
A. develop B. to develop C. developing D. development
2. Mr. Smith had difficulty used to the new working environment.

A. getting B. to get C. get D. gotten
III. Các động từ có thể được theo sau bởi V-ing hoặc To -V
Các động từ sau đây có thể được theo sau bởi V-ing hoặc To- V mà không thay đổi ý nghĩa
Like Hate Start Can’t stand

Love Begin Continue Can’t bear
Các động từ có thể được theo sau bởi V-ing hoặc To- V với những nét nghĩa khác nhau
Gerund To – infinitive
Remember An action that was done in the past An action that needs to be done in
the future
Forget An action that was done in the past An action that needs to be done in
the future
Stop An action that is being done An action that is about to take place
Try Experimenting Making an effort
Regret An action that was done in the past An action that is going tove
informed
You should remember to mail this invitation before noon.

I remember meeting the guy at the conference.

1. Please remember all the windows before you leave the office.
A. close B. closing C. closed D. to close
2. I do not regret my previous job, and I am pleased with my current one.

A. quit B. quiting C. to quit D. to quiting
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Common Vocabulary in the TOEIC Test
Verbs
A. Match the verbs in the left column with their corresponding phrases
in the right column.
1. notify A. a conference
2. seek B. the construction
3. resume C. a problem
4. discontinue D. of the changes
5. hold E. a survey
6. meet F. a solution
7. cause G. a deadline
8. conduct H. a meeting
B. Fill the gaps with the verbs in the box to form correct collocations.
Appove Schedule Purchase Refer
1. a meeting
2. a proposal
3. to a book
4. a ticket
Install Adjust Provide Prohibit
5. you with benefits

6. to a new environment
7. a new program
8. from using a phone
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A. Change the participial phrase into an adverb clause, using because, after and
although.
1. Being located in a quiet area, Jack’s Restaurant is always crowded with
customers
2. Getting approval from the CEO, the marketing team implemented the
new project.
3. Being built 300 years ago, the building still looks very modern.
4. Having been brought up in Australia, Ms. Cole understands the country’s
culture well.
B. Decide which of the options – (A), (B), (C), or (D) – best completes the
sentence
1. in a quiet spot near the 2. one of the partners in

river, the Swan Hotel attracts the firm, Mr. Ali is able to access
people who want to relax and confidential documents.
unwind (A) Be
(A) Situated (B) To be
(B) Situation (C) Being
(C) Situating (D) Having been
(D) To be situated
3. sales racks on the 4. After about the

second floor, we can display more dramatic decrease in sales, the
new products. CEO decided to lay off 20 percent
(A) To add of the employees.
(B) Added (A) Hear
(C) Adding (B) Heard
(D) addition (C) Hearing
(D) Being heard
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TOEIC Practice Questions
1. the restaurant will 5.Mr Carter has had difficulty
attract more customers. experienced research

(A) Renovation specialists since last month.
(B) Renovating (A) find
(C) Renovated (B) finding
(D) To renovating (C) to find
(D) found
2. The newly hired secretary 6. Because of the bad economic situation, we

is good at . could not help our New
(A) organizing York branch.
(B) to organize (A) close
(C) organize (B) closed
(D) organization (C) closing
(D) to close
3.The president suggested a 7. You can simply book your ticket by

new staff lounge to better serve their our website or dropping by one
employees. of our stores.
(A) to build (A) visits
(B) build (B) visiting
(C) built (C) visit
(D) building (D) to visit
4. We would like to thank you for 8. We regret you that your

in our annual conference. application has been rejected.
(A) participate (A) to tell
(B) participating (B) told
(C) to participate (C) telling
(D) participated (D) tells
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9. They stopped 12. The company has considered

the old model in order to
promote a newlyreleased one. its branch to Boston for the
(A) to sell past few weeks.

(B) selling (A) relocation
(C) sold (B) to relocate
(D) sell (C) relocating
(D) relocated
10. the number of security 13. They a simple survey to

guards will hopefully reduce the chance of find out about their customers’ needs.
thefts. (A) talked
(A) increase (B) constructed
(B) increasing (C) filled
(C) increased (D) conducted
(D) to increasing
14. It usually takes a lot of time and effort

11. Atlantis Co. strictly prohibits its
to a new environment.
employees from an office phone
(A) accustom
for personal reasons.
(A) use (B) refer
(B) to use (C) postpone
(C) used (D) adjust
(D) using
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Question 1-2 refer to the following advertisement.
Distance Learning
With Pacific International University
Pacific International University (PIU) offers distance-learning degree programs for adult
learners at the undergraduate and postgraduate levels. We provide you with self-paced
programs taken online by correspondence or home study. PIU helps professional adults
complete their educational goals. We allow adult students to finish college, to earn a degree,
and to advance their careers. The University’s online distance-learning degree programsare
available throughout a wide range of majors and areas of study. For more information, you
can request a brochure and visit our website at www.PIUdistance.edu.
1. What is the purpose of this advertisement?
(A) To provide scholarships for adults

(B) To inform adult learners of the importance of learning
(C) To talk about educational opportunities for adults
(D) To give tips on how to get a higher degree
2. Where can one fnd further information on this education program?
(A) In a newspaper
(B) On the Internet
(C) On a board
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HOMEWORK
Part 5. Decide which of the options – (A), (B), (C), or (D) – best completes the sentence.
1. Building residents about 5. The marketing director was

utility fees should consider the with the public’s positive response to
option of prepaying. the new product.
(A) concern (A) satisfy
(B) concerns (B) to safisfy
(C) concerned (C) satisfied
(D) be concerned (D) satisfaction
2. on the Internet, the new 6. Workes the chemical

beauty product is selling three times laboratory must wear masks and
better than it did during the last protective clothing.
quarter (A) enter
(A) advertising (B) entered
(B) advertised (C) entering
(C) to advertise (D) entrance
(D) advertisement
7. a sales representative,
3. Mr. Harrison will retire in August, Ms. Patel understands how to deal
finishing his 20-year with the demanding customers.
career as a technical researcher. (A) be
(A) distinguish (B) been
(B) distinguishing (C) being
(C) distinguishing (D) to be
(D) distinguished
8. Anyone in applying for
4. Ms. Mason was to hear the volunteer work needs to talk to
that Mr. Hudson decided to join her the Human Resources director.
consulting firm (A) interest
(A) please (B) interests
(B) pleases (C) interested
(C) pleased (D) interesting
(D) pleasing
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132
Choose the correct option – (A), (B), (C), or (D) – for each question about the passage.
Questions 9-10 refer to the following text massage chain
9. What time will Mr. Bell and Ms. 10. At 6:36 P.M., what does Mr. Bell mean
Davis most likely meet? when he writes, “That’s not a surprise”?
(A) Around 6:40 P.M (A) He expected Ms. Cox to make a
(B) Around 7:10 P.M mistake
(C) Around 7:40 P.M (B) He is pleased that Ms. Cox is improving
(D) Around 8:10 P.M (C) He believes anyone can make mistakes.
(D) He thinks that Ms. Cox is reliable.
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LESSON 28: LISTENING 4
Dạng bài nói giới thiệu người và giới thiệu chuyến tham quan

Trong part 4, dạng bài nói có nội dung giới thiệu người và chuyến tham quan thường xuyên
xuất hiện trong đề thi hàng tháng. Cách triển khai nội dung thường đã được ấn định và có nội
dung cố định, do vậy hãy cố gắng học đúng trọng tâm cũng như nội dung, hình thức của bài
nói
Questions 1-3 refer to the following announcement
(1) On your right is one of the oldest eastles in Europe. It has been rebuilt several times (2)
because of its unique location. Historically, it has been a major center of Hungary. It is almost
600 years old. Our next stop will be a fort built in the 16th century, about 3 miles fromhere.
(4) But right now, we will go to lunch.
Q1: Where are the listeners most likely?

→ A: At a historical site
Q2: Why was the site rebuilt?

→ A: It is in a special area.
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Q3: What is scheduled to happen next?

→ A: The listeners will eat.
2. Luyện nghe
Nghe bài nói nhiều lần rồi điền vào chỗ trống.
I’m pleased to introduce our (1) , Mr. Yamamoto. His

speech today is about recent advances in kin protection technologies in (2)
.
Specifically, he will talk about new products containing newly-developed compounds
by his laboratory. Mr.Yamamoto wil (3) following his talk. So please
of any questions while he speaks. After this speech, our assistant will
(5) to help others hear you well. Thank you.
Answers
(1) guest speaker
(2) the cosmetics industry
(3) welcome questions
(4) take notes
(5) bring you a microphone
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135

1. Sophia Lopez is (receiving the award / presenting the award).

2. She has been working for the company for (15 years / 10 years).
(1) It’s my pleasure to introduce the award recipient, Sophia Lopez for this year’s “Employee
of the Year”. Many of you know, (2) Ms. Sophia has been working for our company for
more than fifteen years. After three year working in the office, she started working as one of
the sales representatives. Remarkably, she has been the top seller in her department for more
than ten years. Let’s give a nice round of applause for Sophia Lopez.
Vocabulary receive: nhận; present: trao tặng; pleasure: niềm vinh hạnh; introduce: giới
thiệu; award: giải thưởng: recipient: người nhận; employee: nhân viên; sales
representative: nhân viên bán hàng; department: phòng.
1. Sophia Lopez (đang nhận giải thưởng / đang trao giải thưởng).
→ Nội dung câu đầu tiên là introduce the award recipient, Sophia Lopez. Người nói
đang giới thiệu người đoạt giải là Sophia Lopez.
2. Sophia làm việc cho công ty đã được (15 năm / 10 năm).

→ Đang hỏi về số năm làm việc. Nhưng con số đã được trình bày trong đáp án cho sẵn
nên cần chú ý nghe kỹ, 10 năm là phần nói về thành tích của nữ nhân viên kinh doanh.
Còn đáp án đúng được thể hiện trong câu Ms. Sophia has been working for our company
for more than fifteen years.
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Luyện cách tránh bẫy #2

3. The current owner of the property is (Philip Edward / the government).

4. The tourists will have lunch (in a restaurant / in a hotel).
Hello everyone! My name is Peter Choi and I’ll be leading the tour today. The castle in front
of you was originally built 300 years ago by Philip Edward. In the 1970s, the government
decided to buy this property from the owner to preserve this historical site. (1) So this castle
was purchased by the government and turned into this history museum. After visiting this
castle, (2) so we will have lunch in a local restaurant.
Vocabulary: current: hiện tại; owner: chủ sở hữu; property: tài sản; tourist: du khách; lead
the tour: hướng dẫn chuyến đi; castle: lâu đài; originally: ban đầu; preserve: bảo tồn;
historical site: di tích lịch sử; purchase: mua; government: chính phủ; turn into: trở thành;
history museum: viện bảo tàng lịch sử; local: địa phương.
3. Hiện tại chủ sở hữu tòa nhà là (Philip Edward / chính phủ).
→ Nội dung của câu hỏi là về chủ sở hữu toàn nhà. Đừng nhầm với originally built 300
years ago by Philip Edward. Philip Edward vốn là chủ toàn nhà nhưng qua câu So this
castle was purchased by the government and turned into this history museum, có thể biết
chính phủ chính là chủ sở hữu.
4.Các du khách sẽ ăn trưa (tại nhà hàng / tại khách sạn).

→ Địa điểm ăn trưa được nói đến là nhà hàng qua câu we will have lunch in a local restaurant.
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Học từ vựng liên quan đến nội dung giới thiệu người và hướng dẫn du lịch
guest speaker diễn giả khách mời living history bảo tàng sống về lịch
museum tour sử hướng dẫn viên
leading authority quyền lãnh đạo guide du lịch
in the field trên cánh đồng self-guided tour tua du lịch tự do
step down bước xuống final top chặng dừng cuối
dedicated workers nhân viên cần mẫn historical site di tích lịch sử
keynote speaker diễn giả chính expert chuyên gia
take over the duty đảm trách CEO (Chief tổng giám đốc
Executive Office)
serve phục vụ
5. Luyện tập những câu thường gặp

Without his dedication, we can’t meet the deadline.
Now I must say many thanks to Mr.Brown.
I’m truly happy to introduce our new director.
You can get headphones at the information booth.
Dr. Newton is going to talk about how he conducted his research.
She is the top selling worker in that region.
She will receive a one-week holiday as a bonus.
This is the last stop on our tour.
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1. Where is the tour taking

5. What will Anjali
place?
Sardesai do today?
(A) A botanical garden
(B) A theme park (A) Present an award
(C) A manufacturing facility (B) Introduce another speaker
(D) A science museum (C) Read from her book
(D) Talk about her youth
6. Why is the live

2. What will the senior
audience
technical managers do?
mentioned?
(A) Host the lunch
(B) Make a presentation on the history (A) They are personal friends of the
of the company novelist.
(C) Interview the visitors (B) They will ask questions.
(D) Inform the production process (C) They are all famous orities.
(D) They are waiting to congratulate
her.
3. When will the question
7. Who is Amrita Rai?
and answer session be
held? (A) A consultant
(B) A company director
(A) During lunch (C) A top researcher
(B) At the end of the tour (D) A project assistant
(C) During the break
(D) Before the tour begins
8. What problem is mentioned?
4. What is the main
program of today’s (A) A position has to be filled.
show? (B) A director has become ill.
(C) A researcher requirement has to be
(A) Tips on writing novels met.
(B) Where to look for inspiration (D) A project was rejected.
(C) Common problems faced while
writing
(D) An interview with a celebrity 9. What will most likely
happen next?
(A) A program will be detailed.
(B) The speaker will announce an
award.
(C) A field visit will be planned.
(D) Names will be suggested.
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Dictation
Listen again and fill the missing words in each of the talks below.
<1-2>
W: We carry out all aspects of in and around the West Midlands. We provide a
friendly and reliable . We have over years’ experience
on the cleaning industry.
<3-4>
M: Hello, this is Michael Ruston from the Total Gym sports club. We are currently
offering a special introductory package to new members. This includes a percent
discount rate off the ___________plus ________month’s free membership. Hurry,
because this offer will expire on the ________________of .
<5-6>
W: Nordic Hospital is building a new ________. The hospital will close the
current_______
on Monday. The new is expected to open in at the same location. Until construction
is completed, all ___________ are recommended to use the emporary ___________ . It
is located on the left side of the main building______________.
<7-8>
M: A construction crew in China has completed a________ in
just___________days. Yes, days. That’s how long it took to
build the
_- - building. The building
is earthquake resitant and completely soundproof. The hotel is located in Changsha, a
south-central Chinese city. The_________were already built, but it’s still impressive.
Despite the fast speed of construction,___________workers were .
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PRACTICING
Listen to each of the talks and choose the best answer to each question.
1. Where does the speaker most likely work? 5. What is the purpose of this talk?
(A) At a telephone company (A) To introduce a new manager
(B) At a travel agency (B) To discuss the result of an interview
(C) At a hospital (C) To give details in a hiring procedure
(D) At a computer manufacturer (D) To report the result of a board meeting
2. When will the offer end? 6. How long has Catherine Howard worked
at the Chicago office?
(A) November 24 (A) Three years
(B) November 21 (B) Four years
(C) December 21 (C) Five years
(D) December 24 (D) Six years
3. How much do customers pay each month? 7. Who most likely is this talk intended for?
(A) 20 dollars (A) Job applicants
(B) 21 dollars (B) Customers
(C) 24 dollars (C) Employees
(D) 26 dollars
(D) Visitors
4. Who probably is the speaker?
(A) An interviewer 8. By how much does the speaker plan to
(B) An interviewee increase sales this year.
(C) An reporter
(D) An analyst (A) 7 percent
(B) 15 percent
(C) 20 percent
(D) 25 percent
TOEIC STARTER
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9. Who most probably is Mr. Hale Moore? 13. Who most likely is the audience for the
talk?
(A) An interviewee
(B) A hotel guest (A) Biologists
(C) A guest speaker (B) Tourists
(D) A branch manager (C) Zookeepers
(D) Park staff
10. Who most likely is the advertiser? 14. What is the purpose of the regulations?
(A) A supermarket (A) To protect animals

(B) A bank (B) To ensure safety
(C) A insurance company (C) To punish offenders
(D) A telephone company (D) To generate money
11. How much do you need to open the 15. How far should the listeners keep
account? themselves away from bears?
(A) 100 dollars (A) 25 yards

(B) 150 dollars (B) 50 yards
(C) 175 dollars (C) 75 yards
(D) 200 dollars (D) 100 yards
12. How often do you receive yourearnings?
(A) Monthly
(B) Quarterly
(C) Annually
(D) At the end of the contract
TOEIC STARTER
142
ACTUAL TEST
83. What has the company decided to do? 89. What is the speaker shopping for?
(A) Launch a Web site (A) Groceries
(B) Create a new type of beverage (B) Kitchen appliances
(C) Sell products in vending machines (C) Sporting goods
(D) Advertise in sports magazines (D) Computer accessories
84. What did a survey indicate about 90. What does the speaker mean when he
customers? says, “it’s pretty far from here”?
(A) They prefer natural ingredients (A) He is unable to complete a task
(B) They make online purchases today.
(C) They like celebrity promotions (B) He will need to borrow a car
(D) They want lower prices (C) He may be late for an appointment
(D) He needs driving directions
85. What are the listeners asked to do?
(A) Try a sample 91. What does the speaker ask the listener
(B) Review a proposal to do?
(C) Submit suggestions (A) Print a document
(D) Contact some customers (B) Address some letters
(C) Arrange an interview
86. What type of business does the speaker (D) Process a refund
work in?
(A) The quality of its products 92. What industry does the speaker work
(B) The location of its branches in?
(C) Its dedication to customer satisfaction. (A) Electronics
(D) Its innovative advertisements (B) Finance
(C) Marketing
87. According to the survey results, what do (D) Tourism
customers like about the speaker’s
company? 93. What does the speaker say she stays
(A) The quality of its products informed about current trends?
(B) The location of its branches (A) She follows social networking
(C) Its dedication to customer satisfaction. sites
(D) Its innovative advertisements (B) She analyzes consumer reviews.
(C) She reads industry journals
88. What does the speaker imply when he says, (D) She interviews movie stars
“You’re familiar with Fox International
Deliveries, aren’t you”? 94. What does the speaker suggest
(A) He wants to change service providers changing?
(B) He wants the listener to give a (A) Where to open a new office
presentation (B) When to sell certain product
(C) He wants to promote the listener to a (C) How to arrange a display
new role (D) What brands to carry
(D) He wants to merge with another
company
TOEIC STARTER
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98. What is the speaker concerned about?

95. Who most likely is the speaker? (A) A short timeline
(A) A park owner (B) An advertising campaign
(B) A journalist (C) Technical issues
(C) An electrician (D) Inexperienced staff
(D) A graphic designer
99. Look at the graphic. When does the speaker
96. Look at the graphic. Which special suggest meeting?
event was canceled? (A) On Monday
(A) The Comedy Special (B) On Tuesday
(B) The Magic Show (C) On Wednesday
(C) The Music Performance (D) On Thursday
(D) The Parade
100. What does the speaker ask the listener
97. What will the speaker d this to do?
afternoon? (A) Finalize a construction schedule
(A) Introduce a guest (B) Review a budget
(B) Show a video (C) Create a meeting agenda
(C) Describe a contest (D) Call a potential client
(D) Make a phone call
TOEIC STARTER 144

LESSON 29: PART 27

Dạng bài đọc thường gặp trong Part 7
Thư tín và thư điện tử (e-mail)
I. Trọng tâm của bài đọc #1 Trước tiên hãy nắm vững cấu trúc của bài đọc
Ms. Imai 1934 Main St.

Binghamton 3Z492B December 10
Mr. Park
Reader’s Book Club 1756 East St.
New Camden 6C721L
Dear Mr. Park,
I’m writing to express my dissatisfaction with your service. The delivery of
the books is usually late. I want the books to be delivered in time.
Sincerely,
Masako Imai
1. Thư tín (Letter)
Câu hỏi Quiz
1. Người nhận là ai?

2. Người gửi là ai?
3. Lí do gửi thư là gì?
TOEIC STARTER 145

Giải thích
Answers
1. Mr. Park – Reader’s Book Club

*Key word: Tìm trong mục người nhận được trinh bày ở phần đầu.
2. Masako Imai
*Key word: Tìm ở phần đầu và phần cuối của bài viết.
3. Mục đích: Nói lên sự không hài lòng về dịch vụ

*Key word: Mục đích của bài viết được trinh bày ở phần đầu . “I’m writing to
express my dissatisfaction~”
Vocabulary
Express (v): bày tỏ;
dissatisfaction (n): sự không hài lòng;
usually (adv): thường thường;

late (adj,adv): trễ;
on time: đúng giờ
TOEIC STARTER 146

2. Thư điện từ (e-mail)
To: All managers

From: Linda Palmer, Human Resources Director
Tên chức vụ
Subject: Upcoming employee seminar Date: July

10
I’m writing to set up a meeting to discuss the details of the employee

seminar.
I think that this Friday will be perfect to have the meeting.
Please forward your opinions as soon as possible.
Câu hỏi Quiz

1. Người nhận là ai?
2. Người gửi là ai?
3. Lí do gửi thư là gì?
TOEIC STARTER 147

Giải thích
Answers
1. Tất cả các trưởng phòng

• Key word: Tìm trong mục người nhận. “To: All managers”
2. Linda Palmer – Giám đốc nhân lực

• Key word: Tìm trong mục người gửi. “From: Linda Palmer, Human Resources
Director”
3. Mục đích: Tổ chức một cuốc họp

• Key word: Lý do viết thư phải tìm ở phần đầu bài. “I’m writing to set up a meeting”
Vocabulary
Upcoming: (adj) sắp tới;
set up: (v) tổ chức;
discuss: (v) thảo luận;
detail: (n) chi tiết;
perfect: (adj) rất tốt, tuyệt vời;
forward: (v) gửi;
opinion: (n) ý kiến;
as soon as possible: càng sớm càng tốt .
TOEIC STARTER 148

3. Mở rộng vốn từ vựng cần thiết
1. Người nhận, người gửi, địa chỉ
From: Người gửi (= sender)
To: Người nhận (= recipient)
Subject: Chủ đề/ Mục đích hoặc viết bằng Re (= Regarding: viết khi thể hiện nội dung
bức thư, fax, văn bản khác mang tinh chất kinh doanh)
Date: Ngày gửi thư St.:
Đường/ Số (Street)
Ave: Đại lộ (Avenue)
Zip. Mã thư tín (Zip code)
2. Lời chào
Lời mở đầu: Dear~ …thân mến
To whom it may concern, Đến người có liên quan
Lời kết thức: Yours truly, Chân thành (dùng lời chào ở cuối thư)
Sincerely,
3. Những cụm từ dùng để diễn đạt mục đích của bức thư
I’m writing this letter to do~ Tôi viết thư này để…
This letter is to do~ Bức thư này là để…
TOEIC STARTER 149

II. Trọng tâm của bài học #2 Nắm vững các dạng câu hỏi thường gặp
1. Những câu hỏi về người gửi
− Who sent this e-mail?

− Who wrote this letter?
Gợi ý tìm từ khóa
Thư tín: Tìm thông tin (tên, chức vụ, địa chỉ) về người gửi ở phần đầu và phần cuối của
bài đọc.
E-mail: Tìm ở phần cuối của bức thư hoặc ở mục người gửi (From:…)
2. Những câu hỏi về người nhận
− Who is this letter intended for?

− To whom is the letter e-mail intended?
Thư tín: Tìm thông tin của người nhận ở bên dưới thông tin của người gửi
E-mail: Tìm trong mục (To:…) trình bày về người nhận.
3. Những câu hỏi về mục đích viết thư
− What is the purpose of this letter?

− Why was this letter written?
− Why was this letter sent to Ms. Kim?
− What is the main purpose of this letter?
Các câu hỏi về mục đích viết thư đa số có câu trả lời nằm ở phần đầu của bài đọc.
Đặc biệt là mục đích viết thư hay e.mail đều thể hiện rõ ràng bằng cụm từ I’m writing
to do~
TOEIC STARTER 150

B. THÔNG BÁO
I. Trọng tâm bài học #1 Trước tiên hãy nắm vững cấu trúc của bài học
1. Thông báo
Thư thông báo thường được dùng với mục đích thông báo nội dung cần thiết hoặc chỉ dẫn về
một việc gì đó.
NOTICE
We invited you to sign up to receive information by e-mail regarding special

offers, new services, and important information from Macy Department
Stores.
Yes, I’d like to receive e-mail updates from Macy Department Stores.
(You may stop receiving e-mail at any time by clearing this check box.)
For more information, please visit our website.
Câu hỏi Quiz

1. Mục đích thư thông báo là gì?
a) Mời nhận thông báo bằng e-mail b) Thông báo về đợt giảm giá đặc biệt
2. Nếu muốn nhận thông tin thì khách hàng phải làm gì?
a) Phải trả tiền b) Kiểm tra hộp thư
3. Thông báo này dành cho đối tượng nào?

A) Sinh viên đại hoạc hóa b) Khách hàng hộp thư
TOEIC STARTER 151

Giải thích
Answers
1. A. Mời nhận thông tin bằng e-mail

• Key word: Tìm trong phần đầu bài đọc.
“We invite you to sign up to receive information.”
2. B. Kiểm tra hộp thư
• Key word: Nếu nắm được mạch của bài đọc, có thể dễ dàng trả lời câu hỏi này. Nếu
đọc thấy chi tiết kiểm tra thư tức là đồng ý nhận e-mail, còn nếu xóa tin tức là từ
chối.
“Yes. I’d like to receive e-mail updates.”
3. B. Khách hàng của cửa hàng bách hóa

• Key word: Cần nắm toàn bộ nội dung bài đọc để biết đối tượng được thông báo.
→ Vì có nội dung là cửa hàng bách hóa gửi thông tin cho khách hàng nên
đối tượng của thông báo này phải là khách ahnfg của cửa hàng bách hóa.
“from Macy Department Stores”
Vocabulary
Invite: (v) mời; sign up: (v) đặng ký; regarding: về, về việc;
special offer: khuyến mãi đặc biệt; update: (n) thông tin cập nhật;
stop: (v) đứng, ngưng; at any time: vào bát cứ lúc nào; clear: (v) xóa.
TOEIC STARTER 152

2. Thư báo (Memo hoặc Memorandum)
Thư báo là hình thức văn bản được sử dụng với mục đích công việc như thông báo, hướng
dẫn trong nội bộ công ty.
Memo To: All sales

personnel
From: Marco Silva, sales manager Subject: Sales

promotions
Date: June 7
I’m thinking about having a promotional event for our new digital
cameras.
If you have ideas or suggestions for the event, please contact me.
The promotional event will take place on July 30,
Marco Silva
Câu hỏi Quiz

4. Người nhận là ai? a. Trưởng phòng kinh b. Nhân viên phòng kinh
doanh doanh
5. Mục đích của thư báo là a. Thông báo thôi việc b.yêu cầu cho ý kiến
gì?
6. Sự kiện gì sẽ xảy ra vào a. Tổ chức sự kiện quảng b. Tổ chức tiệc về hưu
30 tháng 7? cáo sản phẩm
7. Nếu muốn đề nghị thì a. Tham giá sự kiện b. Liên lạc với Marco Silva
phải làm thế nào?
TOEIC STARTER 153

Giải thích
4. B. Nhân viên phòng kinh doanh

• Key word: Tìm đáp án trong mục người nhận.
“To: All sales personnel”
5. B. Yêu cầu cho ý kiến
• Key word: Mục đích của thư báo sẽ được tìm thấy ở đầu hoặc ở mục đích trình bày
chủ đề (Subject: Sales promotions). Trong câu hoit này, việc thông báo hoạt động
quảng cáo giới thiệu sản phẩm là mục đích của thư báo.
“If you gave any ideas or suggestions for the event, please contact me.”
6. A. Tổ chức sự kiện quảng cáo sản phẩm

• Key word: Vì có nhắc đến ngày cụ thể nên phải tìm ở phần ngày, tháng.
“The promotional event ưill take place on July 30.”
7. B. Liên lạc với Marco Silva

• Key word: Tìm nội dung có trong bài đọc.
“please contact me’
Vocabulary
Personnel: (n) nhân viên; promotion: (n) sự khuyến mại, quảng cáo; think about: nghĩ về;
suggestion: (n) đề xuất; contact: (v) liên hệ; take place: (v) điều tra.
TOEIC STARTER 154

3. Mở rộng vốn từ vựng cần thiết

1. Từ vựng liên quan đến các sự kiện thường xuất hiện trong thư báo
Sự kiện tham gia Event sự kiện Festival liên hoan

Invite mời
Attend tham dự
Enroll ghi danh
Bảo trợ Organize tổ chức Organizer nhà tổ chức

Hold tổ chức Host chủ nhà
2. Từ vựng có liên quan đến chủ đề công ty thường được dùng trong thư báo
Hình thức làm việc Part-time: bán thời gian Full-time: toàn thời gian
Work from home: làm việc Night-shift: ca đêm
tại nhà
Shift: ca
Internship: thực tập
3,. Chức vụ
CEO tổng giam đốc
President chủ tịch Board of directors ban giam đốc
Director giám đốc Supervisor người giam sát
Manager người quản lí Senior cấp trên Assitant phụ tá, trợ lý
4. Vị trí
Department khu, phòng, bộ phận Accountant nhân viên kế toán
Accounting kế toán Marketing tiếp thị
Sales kinh doanh Public Relations quan hệ công chúng
R&D nghiên cứu & phát triển Human
Resouces nhân lực
Event planning tổ chức sự kiện
TOEIC STARTER 155

II. Trọng tâm bài học #2 Nắm vựng các dạng câu hỏi thường gặp
1. Câu hỏi về mục đích thông báo
− What is the purpose of the notice?

Mục đích của bản thông báo thường xuất hiện ở phần đầu hoặc phần đề mục.
2. Câu hỏi về chủ đề và đối tượng thông báo

− Who issued the notice?
− To whom is thí notice intended?
Muốn trả lời câu hỏi về chủ đề hay đối tượng của thư thông báo thì phải đọc kĩ bài đọc để
nắm bắt (1) ai là người ra thông báo, (2) đối tượng của thông báo là ai, (3) nội dung thông
báo, (4) lí do ra thông báo.
3. Câu hỏi về mục đích của thư báo
− What is the memo about?

− What is the purpose of this memo?
Mục đích của thư báo có thể được tìm thấy ở phần đầu của bài viết haowcj ở mục trình
bày chủ đề (Subject: Re: ).
4. Câu hỏi về thông tin người gửi & người nhận thư báo
− For whom is this memo intended?

− Who wrote this memo?
Tìm thông tin của người nhận trong mục người nhận (To: ); thông tin người gửi trong
mục người gửi (From: ) hoặc ở phần cuối của bài đọc.
TOEIC STARTER 156

HOMEWORK
Question 1-3 refer to the following letter
Ms. Sara Emma, President

Value Construction Company
1547 Remington St.
Austin, TX.
Dear Ms. Emma,
On behalf of the entire staff of our company, I would like to express our thanks for your
successfully completing the reconstruction of our headquarters building. You have finished
the building on July 7 as you promised. Thanks!
Sincerely yours,
Jimmy Camell
CEO, Pacific Holdings Co.
1. What is the purpose of this letter?

(A) To inform staff change
(B) To express gratitude
(C) To inform schedule change
(D) To express dissatisfaction
2. When was the construction finished?

(A) Last week
(B) August 20
(C) Last year
(D) July 7
3. To whom is this letter intended?

(A) The CEO of Pacific Holdings Co.
(B) Employees at Pacific Holdings Co.
(C) The President of Value Construction Company
(D) Jimmy Carnell
TOEIC STARTER 157

Questions 4-6 refer to the following e-mail
To: All employees

From: James Morgan, Facilities Manager
Re: Company Parking Lot
Date: June 18
This is a reminder of the upcoming maintenance work on the company parking lot. The
parking lot will be closed for the work. The maintenance work will begin tomorrow morning
at 9:00. The work will be completed by 5:00 P.M.
Thanks for your cooperation.
4. What is the main purpose of the e-mail?

(A) To inform maintenance work
(B) To ask suggestions
(C) To respond to a letter
(D) To introduce a new company policy
5. When will the work be finished?

(A) Today
(B) June 18
(C) Tomorrow afternoon
(D) Tomorrow evening
6. Who sent the e-mail?

(A) The CEO
(B) Maintenance office
(C) Employees
(D) Facilities Manager
TOEIC STARTER 158

Question 7-11 refer to the following job advertisement and e-mail.
CUSTOMER SERVICE REPRESENTSTIVE NEEDED
We are looking for full-time customer service representative to work at our Customer
Service Center in our headquarters.
Job Descriptions:
Primary duties are to answer customer questions.
And also provides advice on problems regarding orders.
Qualifications:
Excellent communication skills
Ability to use personal computers
Applicants must be able to work any shift, including weekends.
To apply, send a resume and cover letter to: recruits@ABCmart.com
To: Recruits
From: Denis Ram
Subject: Customer Service Representative
Date: September 20
I’m writing to apply for the advertised position. I’m ready interested in working as a
customer service representative. Although I have no previous experience in the field, I
will do my best.
I enclosed my resume and cover letter.
TOEIC STARTER 159

7. Which position is being advertised?

(A) Sales representative
(B) Customer service representative
(C) Accountant
(D) Computer technician
8. What is NOT stated as requirements for the position?

(A) College degree
(B) Communication skills
(C) Ability to work weekends
(D) Computer skills
9. What is the main duty of the position?

(A) To respond the questions
(B) To support sales personnel
(C) To assist managers
(D) To prepare for a meeting
10. Why Denis Ram wrote the letter?

(A) To request a day off
(B) To apply for a position
(C) To explain his career
(D) To answer questions
11. The word “enclosed” in line 4 is closet in meaning to

(A) Closed
(B) Terminated
(C) Detailed
(D) Included
TOEIC STARTER 160

Kết thúc bài học bằng câu hỏi thực tế
Question 1-3 refer to the following notice.
NOTICE
Library Loan Periods
Newbooks – 14 Days
High Demand Books (no renewals) – 14 Days
Other Books – 21 Days
Audio Books – 21 Days
Music CDs – 21 Days
Magazines (no renewals) – 7 Days
Videos (VHS & DVD) – 7 Days
Feature Films / Fiction – 3 Days
Non-Fiction – 14 Days
1. Which of the following is not renewable?

(A) New Books
(B) Audio Books
(C) Magazines
(D) Music CDs
2. Where can this notice most likely be found?

(A) At a train station
(B) At a library
(C) At an office
(D) At a bank
3. Which item has the shortest loan period?

(A) Videos
(B) Non-Fiction
(C) Other Books
(D) Feature Films / Fiction
TOEIC STARTER 161

Questions 6-9 refer to the following notice
Notice to all guests of the Glenvale Inn
The managemant of the Glenvale Inn would like to apologize to all its guests for any
inconvenience caused by our remodeling efforts. We assure you that the greatest efforts are
being made to ensure all public spaces are kept immaculately clean, that all guests are
provided with courteous professionalism, and that noise is kept to a minimum.
During the remodeling, we are also offering all guests 10% off their bill and 10% off their
next stay as well, when the remodeling is completed.
Our new and improved facilities
• A 24-hour coffee bar in the lobby with a menu that will feature all your favorite
specially beverages as well as home-made baked goods.
• An expanded exercise room with spa and sauna will be available to melt away any
chill you get on the slopes, plus personal trainers on hand for workouts or lessons in
skiing on snowboarding.
• A massage salon will relieve and aches from your exercise in our gym or on the
mountain.
• 20 log cabins, each complete with antique furnishings and bay windows overlooking
the scenic valley and the main hotel building, will provide a little extra privacy but
with all the amenities of one of our suites.
Once again, the management thanks you for your patronage and patience.
6. Why is the management apologizing? 8. The word “feature” in paragraph 3, line 1 is

(A) There has been a lack of closest in meaning to
professionalism (A) make
(B) The exercise room is too small. (B) include
(C) Some construction is underway. (C) highlight
(D) Guests are being overbilled. (D) introduce
9. What is stated about the log cabins?

7. What is being offered to current guests (A) They have a good view of the area.
because of the problem? (B) They have ultra-modern furniture.
(A) A discount on their stay (C) They are not as well equipped as the
(B)Personal training suites.
(C) Free coffee (D) They are connected to the main hotel.
(D) A massage
TOEIC STARTER 162

ACTUAL TEST
PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several
questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D)
on your answer sheet.
Questions 147-148 refer to the following advertisment
Sedwick Electronics Hiring Event

March 2, 10 A.M.-5 P.M.
22 Myer Street, Hanover, PA 17331
Sedwick Electronics is opening a new manufacturing facility in Hanover, Pennsylvania,
and we need to fill many positions. We offer a wonderful work environment and great
benefits to our employees.
Come to the event and hear from employees from our Lancaster facility about their
experience, learn about the open positions, and speak with our recruiters. No RSVP
is necessary. Bring copies of your résumé.
147. For whom is the advertisement 148. What is stated about Sedwick
intended? Electronics?
(A) Recruiters (A) It is moving its headquarters.
(B) Job seekers (B) It offers a training program for
(C) Local business owners new employees.
(D) Current Sedwick Electronics (C) It requires employees to
employees wear uniforms.
(D) It will have more than one
location.
TOEIC STARTER 163

Aguni Plumbing Supply Returns
Beginning March 1 at all Aguni Plumbing Supply locations, customers will be able to come
to our stores to return purchases made online. For a complete refund must be made within
30 days of purchase and must be accompanied by a receipt. In addition, merchandise must
be returned in the original packaging, and all components must be included. After 30 days,
refunds will be limited to in-store credit only. Defective items may be exchanged for the
same item only.
149. What will happen on March 1 ? 150. What is NOT a requirement for a
(A) A shipment will be returned. complete refund ?
(B) A new policy will go into effect. (A) The return must be made at the
(C) A promotional sale will take original purchase location.
place. (B) The return must be made within a
(A) A customer survey will be certain time frame.
published. (C) The item must be returned with
all its components.
(D) The item must be returned in the
original packaging
TOEIC STARTER 164

Questions 151-152 refer to the following information
151. Why would people enroll in the 152. What is indicated about Ms. Farid?
course taught by Ms. Sanders? (A) She also teaches children.
(A) To practice designing Web sites (B) She is Ms. Sanders' supervisor
(B) To improve their Internet (C) She teaches twice a week.
searches (D) She used to work as a data analyst
(C) To get tips on creating
spreadsheets
(D) To learn how to advertise on the
Internet
TOEIC STARTER 165

Questions 181-185 refer the following letter and order
Two Swan Press

72 Holywell Road, Edinburgh EH8 8PJ
4 December
Mr. Albert Morello
17 Peyton Avenue
Kingston 5
Jamaica, W.I.
Dear Mr. Morello:

Enclosed please find your royalty payment for Understanding Our Oceans. You should have
recently received an e-mail that listed the sale figures and the royalties due to you for your
print and electronic versions of your book.
We are proud to announce that Two Swan Press was given the Publisher of the Year Award
by the UK Book Industry in October. We thank the authors who have worked with us since
our founding five years ago.
All Two Swan Press authors are entitled to an author discount of 40 percent off any title on
our Web site. Simply use the code AUX1417 for your discount.
If you have any questions at all, please do not hesitate to contact me.
Kind regards,
SARAh Wicklin
Sarah Wicklin
Encl.
TOEIC STARTER 166

181. What is a purpose of the letter? 184. What is suggested about Mr. Booth?
(A) To ask Mr. Morello to write a (A) He is a Two Swan Press author.
book (B) He wrote Business in Our Lives.
(B) To explain an enclosed contract (C) He is an acquaintance of Mr.
(C) To notify Mr. Morello of a Morello
payment (D) He has purchased items from
(D) To describe an updated personnel Two Swan Press before.
policy
185. What is indicated about the order?
182. What was sent in a previous message (A) It has been delayed.
to Mr. Morello? (B) It has not yet been paid.
(A) Incorrect contact information (C) It contains multiple books.
(B) Detailed sales numbers (D) It includes free shipping.
(C) A list of suggested changes
(D) A link to an electronic book
183. What does Ms. Wicklin mention

about Two Swan Press?
(A) It moved to a new location in
October.
(B) It has launched a new program for
its fifth anniversary
(C) It has won an industry award.
(D) It has decided to focus on
scientific publications
TOEIC STARTER 167

Questions 186-190 refer to the following e-mail, form, and article.
MENTORING PROGRAM APPLICATION

Name: Cora Drummond Extension: 144
Division: Sales
Professional areas of interest:
I am most interested in learning about our markets abroad and developing my sales-
Presentation abilities for these international markets. I am also interested in general career
guidance._________________________________________________________ .
Best workdays and times for meeting:

Any weekday morning except Monday.
TOEIC STARTER 168

The Broadside Company Newsletter

Mentoring Program Sees Results
Long-time employee and Vice President of Sales Alena Russo was intrigued when a
Personnel Department director approached her about mentoring a less experienced
employee under a program that began last year. She is glad to have accepted the assignment.
"After working with Ms. Drummond, I am more satisfied with my own duties, because I
know I have helped a professional who is just getting started. I only wish that I had had
someone looking out for me in my early years," remarked Ms. Russo.
Ms. Drummond explains that she "needed pointers on how to makebetter sales pitches."
She reports that her sales are up by 20 percent now. She better understands the opportunities
Broadside Electronics has to offer and what is required to become a manager. "Thanks to
Ms. Russo, I have been able to define my career goals, and I am a happier person when I
arrive to work every day."
New mentorship pairs are now being formed. Interested parties

should contact Tim Wrigley in the Personnel Department.
TOEIC STARTER 169

186. What does the e-mail indicate about 189. What is most likely true about Ms.
the mentoring program? Russo?
(A) It is popular industry-wide. (A) She is planning to retire soon.
(B) The number of participants is (B) She has international sales
limited. experience.
(C) It is designed for staff in the sales (C) She has mentored many junior
division. employees.
(D) Participants must attend an (D) She recently joined the hiring
orientation meeting team.
187. How will the junior employees most 190. What benefit from the mentoring
likely be selected? program have both Ms. Drummond
(A) They will be chosen from a and Ms. Russo enjoyed?
management-training group. (A) Increased job satisfaction
(B) They will undergo competitive (B) Quick promotions
interviews. (C) Paycheck bonuses
(C) They will be evaluated by Mr. (D) Clearer career goals
Wrigley.
(D) They will be recommended by a
local business school.
188. What is suggested about Ms.

Drummond?
(A) She has worked at Broadside
Electronics for less than eighteen
months.
(B) She has just transferred from
another department
(C) She has received a positive
annual review
(D) She has made many successful
presentations abroad.
TOEIC STARTER 170

LESSON 30: REVIEW TOEIC TEST
Các cấu trúc thường xuất hiện trong đề thi TOEIC
1. V-ing + sth + be + adj-if not impossible

2. There + be + no + N + nor + N
3. There isn’t/wasn’t time to V/be + adj
4. S + see oneself + V-ing…
5. There (not) appear to be + N…
6. It’s + adj + to + V-infinitive (quá gì… để làm gì)
7. There is + N-số ít, there are + N-số nhiều (có cái gì)
8. It + be + time + S + V(-ed) / It’s + time + for someone + to do something (đã đến lúc
phải làm gì…)
9. It +takes/took + someone + amount of time + to do something (làm gì… mất bao nhiêu
thời gian…)
10. S + find + it + adj to do something (thấy… để làm gì…?)
11. Would rather + V (infinitive) + than + V (infinitive) (thích làm gì hơn làm gì)
12. Have/ get + something + done (VpII) (nhờ ai hoặc thuê ai làm gì…)
13. Want/ plan/ agree/ wish/ attempt/ decide/ demand/ expect/ mean/ offer/
prepare/ happen/ hesitate/ hope/ afford/ intend/ manage/ try/ learn/ pretend/
promise/ seem/ refuse + TO +V -infinitive
14. for a long time = for years = for ages (đã nhiều năm rồi) (dùng trong thì hiện tại hoàn
thành)
15. S + V + too + adj/adv + (for someone) + to do something (quá.. để cho ai đó làm gì…)
16. It + V + such + (a/an) + N(s) + that + S + V (quá… đến nỗi mà)
17. S + V + adj/adv + enough + (for someone) + to do something (đủ… cho ai đó làm gì…)
18. S + V +so + adj/adv + that + S + V (quá đến nỗi mà…)
19. to be amaed at = to be surprised at + N/V-ing (ngạc nhiên về…)
20. to be angry at + N/V-ing (tức giận về…)
21. to give up + V-ing/ N (từ bỏ làm gì/ cái gì…)
22. It + be + something/someone + that/who (chính… mà…)
23. Hate/ like/ dislike/ enjoy/ advoid/ finish/ mind/ postpone/ practice/ consider/
delay/ deny/ suggest/ risk/ keep/ imagine/ fancy + V-ing
24. to waste + time/money + V-ing (tốn tiền hoặc thời gian làm gì)
25. to spend + amount of time/ money + (on) V-ing/ sth (dành thời gian làm gì…)
TOEIC STARTER 171

26. Chú ý phân biệt 2 loại tinh từ V-ed và V-ing: ta thường dùng -ed để miêu tả về người, -
ing cho vật. Và khi muốn nói về bản chất của cả người và vật ta dùng -ing.
27. It is the first/ second…/best + time + thì hiện tại hoàn thành
28. At the end of và In the end (cuối cái gì đó và kết cục)
29. Can/ could/ may/ might/ will/ would/ shall/ should/ must/ ought to… (modal
Verbs) +
V-infinitive
30. have difficulty + V-ing (gặp khó khăn làm gì…)
31. to be/ seem/ sound/ become/ feel/ appear/ look/ go/ turn/ grow + adj (đây là các động
từ tri giác có nghĩa là: có vẻ như/ là/ dường như/ trở nên…sau chúng đều có adj và adv
thì chúngt ta phải chọn adj)
32. Before/ When + S + V(qkd), + had + Pii
33. to be keen on/ to be fond of/ to be interested in + N/V-ing (thích làm gì đó…)
34. can’t stand/ help/ bear/ resist + V-ing (không nhịn được làm gì…)
35. by chance = by accident (adv) (tình cờ)
36. Had better + V(infinitive) (nên làm gì…)
37. to be crowded with = to be full of (rất đông cái gì đó…)
38. except for/ apart from (ngoài, trừ…)
39. Put + up + with + V-ing (chịu đựng…)
40. Make use of + N/V-ing (tận dụng cái gì đó…)
41. Feel pity for: thương cảm cho
42. To have an increase/ a decrease in: tăng/giảm…
43. One way or another: Không bằng cách này thì bằng cách khác
44. expect someone to do something (mong đợi ai làm gì…)
45. advise someone to do something (khuyên ai làm gì…)
46. take place = happen = occur (xảy ra)
47. To prevent/ stop + someone/ something + from + V-ing (ngăn cản ai/cái gì… không
làm gì…)
48. Would rather + V (infinitive) + than + V (infinitive) (thích làm gì hơn làm gì)
49. To be/get used to + V-ing (quen làm gì) >< Used to + V (infinitive) (thường làm gì
trong quá khứ và bây giờ không làm nữa)
50. To be amazed at = to be surprised at + N/V-ing (ngạc nhiên về…..)
TOEIC STARTER 172
PRACTICE WITH ACTUAL TEST
101. Marion Waters, one of the newest at 106. Ms. Hampton, along with several her
the company, is about to set a record staff members, the sales
for sales in a single month. convention that was held in New
Orleans last week.
(A) employee (A) attended
(B) employer (B) requested
(C) employees (C) appointed
(D) employed (D) traveled
102. A work crew from the gas company 107. Mr. Weston regrets to inform you that
to repair the broken line at once. cannot attend the event next
week due to unforeseen events.
(A) will dispatch (A) he
(B) was dispatched (B) him
(C) have been dispatched (C) himself
(D) are dispatching (D) his
103. According to the computer system, 108. A stricter employee dress code soon
several new items are already out of since too many workers have been
due to popular demand dressing casually for work.
(A) style (A) has been implemented
(B) standard (B) will implement
(C) stock (C) is implementing
(D) service (D) will be implemented
104. Unless the negotiators can come to an 109. There are too many issues in
agreement noon tomorrow, the software, so customers have been
talks with another company will be filing numerous complaints.
scheduled.
(A) technician
(A) until (B) technology
(B) by (C) technical
(C) on (D) technique
(D) within
105. Mr. Stewart, interested in accuracy, 110. Neither the CEO nor the vice
ordered an audit of the entire president is considering opening any
company to take place. branch offices in countries
this year.
(A) Is (A) other
(B) was (B) one another
(C) being (C) another
(D) has been (D) each other
TOEIC STARTER 173

111. The annual bonuses will not be paid 116. It is crucial to wear formal clothes to
until next month an accounting error an interview in order to make a good
that was made. .
(A) resulting with (A) impression

(B) because of (B) appearance
(C) throughout (C) matter
(D) on behalf of (D) reproduction
112. Virtually all of the people who 117. Many local farmers reported they
responded to the survey complained were going to harvest fewer crops
about the store's selection of than normal due to the rainfall in
items. the region.
(A) poor (A) low

(B) apparent (B) less
(C) sufficient (C) few
(D) relaxed (D) some
113. Mail service was disrupted for 118. The completion of the project will
several days since the roads were require more funding to
flooded during the period ofheavy cover additional costs.
rain.
(A) probably
(A) remark (B) quite
(B) remarkably (C) very
(C) remarking (D) fairly
(D) remarked
114. Nearly fifty people applied for a 119. the two options, neither
single job at Blue Baron Food during appeals to the staff, so an alternate
the two weeks that it wasonline. solution is currently being sought.
(A) appointed (A) With

(B) advertised (B) In
(C) attracted (C) For
(D) appeared (D) Of
115. Interest in the firm's products is 120. The staff members consider Mr.
increasin thanks to the positive online Reynolds since he always
reviews have received. completes his projects on time
despite various problems.
(A) they (A) fortune
(B) them (B) fortunes
(C) their (C) fortunately
(D) that (D) fortunate
TOEIC STARTER 174

121. 10,000 people are expected to 126. All orders for office supplies should
attend the county fair over the next be given to Rene Bardot, will
three days. arrange for them to be delivered.
(A) More than (A) what

(B) Because of (B) which
(C) In spite of (C) who
(D) According to (D) that
122. Lately, cruises have becometrips 127. The new musical received an
with retirees and individuals desiring outstanding review in the newspaper,
to avoid flying to their destinations. resulting in an increase ticket sales.
(A) in
(A) rejected (B) for
(B) popular (C) with
(C) reluctant (D) by
(D) apparent
128. Ms. Robinson requested an internal
123. Management decided to theopening transfer to the Acquisitions
of the new branch since not enough Department to fill a job on
employees had been hired yet. Mr. Reagan's team
(A) reject (A) work
(B) postpone (B) worked
(C) report (C) working
(D) consider (D) worker
129. It appears the repair work on

124. Buses from the business district to the the bridge will not be complete for
suburbs leave an of once every ten another two weeks.
minutes during rush hour. (A) such
(B) at around
(A) averaging (C) since
(B) averages (D) as it
(C) average
(D) averaged
130. According to an internal report
125. If the is not submitted by four o'clock subscriptions to the magazine
tomorrow afternoon, every member increased thanks to its special
of the team will be reprimanded. offer.
(A) reported (A) substantially

(B) reporter (B) relevantly
(C) reports (C) approximately
(D) report (D) coherently
TOEIC STARTER 175

Questions 131-134 refer to the following letter.
October 28
Dear Mr. Sullivan,
The electricity bill for your residence at 984 Greenbrier Road has not been paid (131) July
3. You owe $562.90. This amount is past due and must be paid in (132) no later
than November, 10.
If this does not happen, your account will be handed over to a collection agency. (133) In
addition, the electricity at your residence will be turned off at 12:01 A.M. on November 11
if payment is not made. We understand that some of our customers may be experiencing
financial (134).If this is the case for you, please call 895-3858 to discuss some
payment options.
131. (A) on 133. (A) This will surely have a negative

(B) over effect on your credit rating.
(C)about (B) I'm sure that you'll appreciate it if
(D) since we do that for you.
(C) You can collect the money we owe
you from a branch office.
132. (A) full (D) This is going to happen before the
(B) completion end of this month.
(C) total
(D) all 134. (A) reimbursements
(B) difficulties
(C) expenditures
(D) opportunities
TOEIC STARTER 176

Questions 135-138 refer to the following e-mail
To: Kendrick Nelson knelson@hamptonsteel.com>

From: Patricia Rhodes <patriciarhodes Champtonsteel.com>
Subject: Next Week
Date: May 12
Dear Mr. Nelson,
(135) I have been informed by my doctor that I must undergo a surgical

(136) this weekend. I will be hospitalized for roughly three days and have to remain
in bed for a few days afterward. As such, I will be unable (137) my job duties next week.
I believe I have enough sick days remaining this year, so I would like to be paid during my
time away from the office. Would you please confirm that this is acceptable? I spoke with
my manager, Fred Olsen, regarding this matter, and he (138) me to
contact you.
Regards,
Patricia Rhodes
Acquisitions Department
135. (A) I will no longer be working here after 137. (A) conduct
this week. (B) conducting
(B) I'm interested in transferring to (C) to conduct
another department. (D) be conducted
(C) I'd like to take a trip for a few days.
(D) I would like to request a one-week
leave of absence.
138. (A) said
136. (A) proceeding (B) advised
(B) procedure (C) suggested
(C) proceeded (D) recommended
(D) proceed
TOEIC STARTER 177

Questions 139-142 refer to the following article.
Arlington (March 12) - After a long delay, the repairs on the Arlington Civic Center have
finally been completed, and the building has reopened (139) business. (140)
It was attended by the center's president, Marcia Snyder, and other local residents. The
center was devastated by a fire seven months ago and had to undergo extensive (141).
Ms. Snyder stated that businesses and organizations have once again been calling to reserve
the center for various events. She added that the first event - a fundraiser - would be held
on Thursday evening. It is expected that the center will quickly regain the popularity it had
before it was (142)
139. (A) for 141. (A) renovates

(B) in (B) renovations
(C) with (C) renovators
(D) by (D) renovated
140.(A) A group will hold a convention 142. (A) repaired

there tonight. (B) designed
(B) A special event honoring this will (C) damaged
take (D) funded
place tomorrow
(C) The center is just about ready to
accept
clients.
(D) A ceremony was held on Tuesday
morning
TOEIC STARTER 178

NOTICE
Workers from Milton Water are going to be replacing some water pipes on Oak Road this
coming Friday, August 10. As a result, water service in the Westford neighborhood is going
to be (143).
From 10:00 A.M. until 3:00 P.M., water service in the entire Westford area will be
unavailable.
(144) the work crew finishes early, the water will be turned on prior to 3:00.
(145) Should that happen, the water will remain off until the work is completed.
Those individuals with questions may call 584-2911 during (146) business hours.
143. (A) terminated 145. (A) It is anticipated that the work will
(B) abandoned not take longer than five hours.
(C) suspended (B)This will most likely happen on
(D) canceled the second day of the repair work.
(C) The work crew will take a break
between the hours of 2:00 and 4:00.
144. (A) Because (D) Water service in the city will then
(B) However be able to resume at that time.
(C) While
(D) If 146. (A) regularity
(B) regularly
(C) regular
(D) regularness
TOEIC STARTER 179

PART 7: REVIEW
Questions 147-148 refer to the following memo.
MEMO
To: All Staff
From: Director Stevens
Subject: Expenditures
The annual fiscal review has shown that our office maintenance costs are too high. I propose
three possible ways to reduce them. First, let's bring mugs from home and decrease the
number of paper cups we use. Second, we should utilize scrap paper more frequently.
Everyone needs to print notes and drafts on the blank side of already-used paper. Last, we
often leave the heater on overnight. We will now be using an automatic timer. From now
on, the heating system will switch off at 6 P.M. each day of the week.
147. Why was the memo written? 148. According to the memo, what will
happen every day?
(A) To request ideas for recycling
(B) To ask employees to conserve (A) The breaks each employee takes
energy will be timed.
(C) To inform employees of a new (B) Workers will be notified of their
cooling policy energy usage.
(D) To suggest methods for saving (C) The heat will be turned off in the
money evening.
(D) A limited amount of paper will be
provided.
TOEIC STARTER 180

Questions 178-180 refer to the following invoice and e-mail.
TOEIC STARTER 181

176. What is indicated on the invoice? 179. What is suggested about Ms. Hyatt?
(A) She paid extra when she returned
(A) Only Ms. Hyatt was insured to here
drive the car. (B) She refused to take the car she
(B) The car was provided with a full was given.
gas tank. (C) She got into an accident with her
(C) Ms. Hyatt currently resides in rental car
Nashville. (D) She had never used Wellborn
(D) The car was rented for five days. until February 5.
180. What is true of the voucher Ms.

177. How much did Ms. Hyatt pay to be Sowell sent to Ms. Hyatt?
insured on a daily basis?
(A) It is valid for the next year
(A) $8.99 (B) It can only be used to rent a
(B) $14.85 minivan.
(C) $32.99 (C) It provides a complimentary
(D) $56.99 rental vehicle.
(D) it gives the user full insurance
coverage for free
178. Why did Ms. Sowell send the e-mail?
(A) To make a suggestion

(B) To provide a refund
(C) To confirm a booking
(D) To respond to a complaint
TOEIC STARTER 182

Questions 191-195 refer to the following schedule, e-mail, review.
Delmont Center for the performing Arts

The Delmont Center for the Performing Arts to announce its June Schedule.
Date Performance Description

June 5 Delmont Symphony Listen to classical music pieces by
Orchestra handel, Schbert, anf others.
June 14 Jodi Wyatt: A Night to See the pop diva return to her
Remenber hometown to perform her most famous
songs.
June 24 The Marriage of Figaro Mozart’s opera is being performed by
the Rudolph Troupe.
June 27 Derrek Morris: One Night Enjoy a night of comedy as a fan
Only favorite makes his annual return to
Delmont.
Tickets are available by calling 585-4493, by visting the center’s box office, or by going
online at www.delmotcenter.org/tickets. Prices vary depending upon the performance.
Discounts are available for groups of 20 or more, corporate sponsors, and the elderly.
Student ID cards are being accepted for discounts this month.
To: Jennifer Rocker <delmontcenter.org>

From: Roger Brooke <richmondnews.com>
Subject: Tickets
Date: June 9
Dear Ms. Rocker,

My name is Roger Brooke, and I write for the Richmond Daily News. My stories frequently
appear in the arts and culture section, and I also have a weekly column. I am planning to be
in Delmont this weekend as I'm writing a story about the local museum. I wonder if there
are any tickets available for the June 14 performance. I intend to write a review for
publication in next Friday's edition. I was told to contact you because the Delmont Center
frequently provides complimentary or low-cost tickets to members of the press.
Regards,
Roger Brooke
Richmond Daily News
TOEIC STARTER 183

An Impressive Homecoming
By Roger Brooke
Delmont (July 10) - While it wasn't my first choice of performances to watch at the Delmont
Center for the Performing Arts, I had the privilege of seeing Derrek Morris put on a show
last month. I'm not really one for comedy. My tastes run more to music and dramatic
performances. But I thought I'd give Mr. Morris's routine a chance. I must admit I'm pleased
to have done so. Mr. Morris put on a hilarious performance which had me shaking with
laughter throughout all two hours. Even better, the show was family-friendly, so there were
numerous parents with their children at the performance. Mr. Morris impressed me so much
that I think I'll try to catch another similar routine next month.
191. What is indicated about the June 5 194. When did Mr. Brooke see a
performance? performance?
(A) Mr. Schubert will be the lead (A) On June 5

musician (B) On June 14
(B) Audience participation is (C) On June 24
expected. (D) On June 27
(C) It will be performed by a group of
musicians. 195. In the review, the word "catch" in line
(D) The show will last for around two 8 is closest in meaning to:
hours.
(A) obtain
192. What type of discounts are NOT (B) follow
being offered in June? (C) watch
(D) enjoy
(A) Discounts for students
(B) Discounts for official sponsors
(C) Discounts for old people
(D) Discounts for large groups
193. In the e-mail, which performance

does Mr. Brooke request a ticket for?
(A) The comedy show

(B) The opera
(C) The pop concert
(D) The classical music concert
TOEIC STARTER
184

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Starter-tập-2-ver-11.2020 bản đẹp

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EZI.EDU.

VN 28/10 NGÕ 121 CHÙA LÁNG

ABOUT EZI ENGLISH

Ezi - trường học của những công dân hội nhập

Các khóa học tại Ezi bao gồm:

Những điều chỉ có tại Ezi

4. Môi trường học năng động

5. Bảo hành trọn đời

Lesson CONTENT Page

LESSON 16: LISTENING PART 2

a. Phân tích câu hỏi và các đáp án lựa chọn

˜ Hỏi xem đã make copies chưa.

˜ Hỏi công việc kinh doanh có tốt hay

b. Luyện nghe tránh bẫy #1 047.mp3

Nghe các câu hỏi và chọn ra câu trả lời đúng

1. Is the weather sunny enough to go to on a picnic today?

(A) It was raining yesterday.

(B) Yes, I think so.

2. Did you place the orders I asked for?

(A) No, I places it along the wall.

(B) I completely forgot.

3. Has the new contractor accepted our offer?

(A) They already signed the contract.

(B) Yes, they declined our offer.

Answers 1. (B) 2. (A) 3. (A)

c. Luyện nghe tránh bẫy #2 048.mp3

Nghe các câu hỏi và chọn ra câu trả lời đúng

4. Were you able to finish the project on time?

(A) Fortunately, I completed it last Friday.

(B) Yes, I couldn’t meet the deadline.

5. Has the second estimate arrived?

(A) Our estimate arrival time is 3P.M.

(B) Yes, Ms. Wong will give it to you in a minute.

6. Did you enjoy your trip to Japan?

(A)I learned Jappanese when I was in high school.

(B) I had great time there.

Answers 4. (A) 5. (B) 6. (B)

d. Luyện nghe tránh bẫy #3 049.mp3

Nghe các câu hỏi và chọn ra câu trả lời đúng

7. Is the shipment scheduled to go to New York today?

(A) Actually, it should be sent to London.

(B) Yes, they had to change the schedule.

8. Do you have the receipt for this shirt?

(B) No, I didn’t bring it with me.

9. Have you seen the newly released movie?

(A) Not yet, but I heard it’s funny.

(B) Yes, I’m moving this weekend.

Answers 7. (A) 8. (B) 9. (A)

2. Luyện nghe 050.mp3

Nghe những câu dưới đây và điền vào chỗ trống.

1. to process the application?

3. Luyện nghe những câu cần thiết 051.mp3

Câu hỏi Do 1. Do you know where the cold food is?

4. Câu hỏi kiểm tra năng lực ngôn ngữ 052.mp3

in the kitchen? to buy office furniture?

about the John’s of the revised plan?

Are you going to ____________ tonight? Have you seen my ?

(A) I have today.

STEP 1: Listen to the question and identify the key words.

Apply the strategy above to choose the correct answer.

(A) (B) (C)

Let’s try out now.

STEP 1: Listen to the question and identify the key words.

Do you know who will write the reports?

1. Would you like or_______?

2. my boss _ my coworkers liked the idea.

3. You can send this _ by fax _ by mail.

4. This is information that is useful for _ managers _ staff.