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For the last quarter century or so, decentralization has been virtually unassailable. Al
most everyone has been in favor of it, from the centralized French to the already decen
tralized Germans; from the majoritarian British to the consensual Danes and Dutch, and
so on. The aim of this article is to probe and problematize the concept of “decentraliza
tion.” More specifically, it takes note of the long history of decentralization; explores the
concept, and identify its various meanings; considers the (often unspoken) alternative
—”centralization”; and reviews (necessarily superficially) some of the evidence concern
ing the practice of decentralization.
16.1 Introduction
FOR the last quarter century or so, decentralization has been virtually unassailable. Al
most everyone has been in favor of it, from the centralized French (Guyomarch 1999;
Cole 2003) to the already decentralized Germans (Wollmann 2001); from the majoritarian
British (Pollitt, Birchall, and Putman 1998) to the consensual Danes and Dutch (Kickert
2000: 30; Christensen 2000); from the West (USA, see Osborne and Gaebler 1992: ch. 9)
to the East (Japan, see Yamamoto 2004), and from the North (Horvath 2000) to the (Euro
pean) South (Italy, see Carbone 2000) and, indeed, the global south (New Zealand, Boston
et al. 1996: 81–2). Since the 1992 Maastricht Treaty the European Union has enshrined
the doctrine of “subsidiarity”—which in most of its many interpretations has something to
do with decentralization—in its arrangements and since the 2001 white paper on Euro
pean Governance the EU Commission has been officially in favor of decentralizing regula
tory functions to autonomous agencies (on subsidiarity see Middlemas 1995; on agencies,
Vos 2003). Decentralization plays a central role (pun intended) (p. 372) in the dominant
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public management ideology of our time, the New Public Management (NPM, see Hood
1991; Pollitt 2003: ch. 2).
The aim of this chapter is to probe and problematize the concept of “decentralization.”
More specifically, it will:
If we lower our gaze from the stratosphere of kings, political leaders, and great philoso
phers to the humble terrain of public administration, the history of the concept seems al
most as long and equally vigorously contested. At the dawn of the modern study of public
administration Prussian cameralists were advocating the formalization and standardiza
tion of administrative tasks—a highly centralizing approach. In nineteenth-century Eng
land a vigorous battle of pamphlets took place between those favoring more or less cen
tralized arrangements for government. Consider this decentralist, from 1851:
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In the United States there is a long, unfinished debate concerning the respective rights
and roles of the federal government, the state governments, and local authorities. This ar
gument goes back to the makers of the American constitution (for example, the contests
between Hamiltonians and Jeffersonians). Likewise both France and Germany have sus
tained extended debates about the balance between centralized and decentralized au
thorities (for some flavor of this, see the Chapter 29).
One could go on—indeed large sections of Lynn's chapter summarizing the history of the
field of public management (see above) can be read as a series of debates between cen
tralists and decentralists. However, this chapter is not primarily intended to be a history
of the concept. Rather it is an analysis of its contemporary meaning and relevance.
A word of preliminary warning: this definitional section is substantial. This is because the
English term “decentralization” has been used in a variety of ways, and its apparent
equivalents in other languages, such as décentralisation (French), decentramento (Italian)
or decentralisatie (Dutch), also have somewhat shifting meanings, and may sometimes
prove to be “false friends”. In the words of a now-largely-forgotten classic, written half a
century ago:
We cannot remove this diversity but we can seek clarification, identify the major applica
tions within public management, and perhaps locate the centre of gravity of this family of
usages. Even a little clarification would be an achievement, considering that, as Henry
Mintzberg put it: “this remains probably the most confused topic in organization
theory” (Mintzberg 1979: 181).
At the heart of most English usages in public management is the notion of authority being
spread out from a smaller to a larger number of actors—from a (p. 374) central authority,
in Macmahon's terms, to others. So where, say, the authority to buy computers was for
merly exclusive to the finance directorate, and now—within certain limits—this authority
has been decentralized to line managers in operating directorates, we have an example of
a mainstream usage. Or when central government relinquishes its control of major hospi
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tals and transfers this responsibility to regional or local authorities, we speak of this, too,
as decentralization.
It should immediately be noted that there are many different ways of thus spreading au
thority. Five major distinctions can be made.
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However, usage of the term “devolution” varies considerably, and in some cases it
is reserved for external decentralization which is political rather than administra
tive (see above). If this latter, narrower meaning is chosen, then the National As
sembly for Scotland (which finally arrived a quarter of a century later, in 1998) is
devolution, but the creation of a Finnish state enterprise for forestry is not.
(p. 376)
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This is not the place to mount a full analysis of the different meanings given to decentral
ization-related terms in other languages. It may nevertheless be useful, however, to refer
to one or two of the most common terms and their usages partly as a warning against
over-easy translations.
In French décentralisation is normally reserved for what we have above termed external,
political decentralization, i.e. the giving of new powers and political responsibility to an
other authority, such as a local government. This is distinguished from déconcentration
which is the delegation of executive tasks from a ministry to field services. (In English
deconcentration is often used to denote the physical decentralization of an operation—
such as moving offices from central London to provincial towns—with no necessary con
notation of a decentralization of authority.) However, just to keep things complicated, the
French décentralisation can also sometimes be used to refer to the functional decentral
ization which occurs when a ministry delegates the performance of some national service
not to its own (territorially based) field services, but rather to an autonomous agency or
quango. In Italian, apparently, decremento is used in ways roughly similar to the English
decentralization.
By this stage the reader may be beginning to feel buried beneath the snowstorm of “d-
words.” Figure 16.1 attempts to sum up what has been said so far, and to show (p. 377) the
way in which the terms will be used in this chapter. While no single usage can be estab
lished as universally authoritative Figure 16.1 is at least not wildly idiosyncratic. Thus de
centralization is used as the generic term, and other words (devolution, delegation,
deconcentration) are identified with particular aspects or species of the central concept.
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In Administrative Argument Hood and Jackson list ninety-nine major administrative doc
trines that have circulated and alternated since administration began to emerge as a dis
tinct body of knowledge, or craft (Hood and Jackson 1991: 34–5). (p. 378) Many can be re
lated to decentralization. For example, there is the doctrine of preferring small-scale or
ganizations over large ones (“small is beautiful”—one of the key features of the NPM—see
Boyne et al. 2003). Decentralization does not necessarily mean smaller organizations, but
it often does. Or there are the doctrines of preferring short hierarchies over long ones,
and narrow spans of control over broad ones—both of which can also readily be associat
ed with decentralization. Both are held to speed decision making and therefore increase
efficiency. Or, again, there is the doctrine that pluriform structures are better than uni
form structures, because contingencies and contexts vary. Pluriformity goes hand-in-hand
with decentralization (once more, not as a necessary feature of decentralization but as a
frequent one). Finally, there is the doctrine that an independent public bureaucracy (i.e.,
one at arm's length from a ministry) will be superior in the performance of certain func
tions such as the regulation of business, the inspection of other parts of the bureaucracy
or the investigation of corruption. Hence the independence of audit offices and regulatory
bodies for telecommunications, water supply, public transport, and so on. It is a version of
this doctrine that the European Commission is using when it argues that:
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If decentralization is such a Good Thing, what is its opposite, its alternative, its antago
nist? The obvious answer is “centralization”—but what is that? Given our (p. 379) original
definition, centralization must be the concentration of authority—political and/or adminis
trative—in one place (or, at least, in a smaller number of locations than previously). It is a
tribute to the strength of the current fashion for decentralization that that these words
—“concentration of authority”—sound so immediately threatening. Surely that is so dan
gerous, so potentially dictatorial that no right-minded person would wish it? Whole consti
tutions (notably the American one) have been built around the desire to avoid the possi
bility of centralized power.
Yet in practice centralization has often been popular. It is easy to produce a list of histori
cal enthusiasms for centralization just as long and as diverse as the catalogue of decen
tralization initiatives with which this paper opened. For example, in 1970 the new UK
Conservative government under Edward Heath produced a white paper entitled The reor
ganization of central government which featured the aggregation of a number of small
ministries into giant “super-ministries” and the creation of a “central capability” (the fa
mous Central Policy Review staff—see Pollitt 1984: 89–106). More broadly, executive cen
tralization has often been associated with periods of interventionist political reform, as
with Roosevelt's New Deal or Nixon's failed attempt at an “administrative Presidency” in
the US. The administrative logic of centralizing reforms such as these is commonly that a
single organization will make both strategy formulation and coordination of implementa
tion less difficult. There may also be economy of scale arguments—a larger organization
can more easily support expert central units for planning, policy analysis, and program
evaluation.
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Furthermore, on the political level, it is sometimes argued that centralization will improve
the equity and or equality with which citizens are treated by eradicating the local vari
ability that can come with a decentralized function. Devolution of political power to the
American states was what helped to sustain racialist practices in the American south, un
til the centralizing federal legislation of the 1960s helped to enshrine the civil and politi
cal rights of the black and other ethnic minority citizens. Cole succinctly describes the po
litical case for centralization in his recent review of decentralization in France:
The more one reflects on the historical record, the more it seems clear that the argument
between centralization and decentralization is not at all a simple progression from the
“bad old days” (when centralization was king) to “modern times” (when we all recognize
that decentralization is superior). On the contrary, it looks more like a perpetual struggle
—which may well suggest some kind of trade-off between attainable, but mutually incom
patible goals (Hood 1998). In a very detailed survey of changes in the structure of Norwe
gian administrative system over the period 1947–2003, Lægreid et al. comment that:
“There appears to be a cyclical process, whereby development in one direction results in
a counter-process and sometimes the re-emergence of new values and controls in
(p. 380)
another” (Lægreid et al. 2003: 8). In a study of American federalism, Kettl remarks that
“Decentralization is the usual prescription for troubled centralized systems, centraliza
tion for decentralized ones” (Kettl 1983: 169).
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Table 16.1 summarizes the arguments for and against decentralization—both those we
have already identified and some additional ones. Reading through the list in the table, it
is clear that, while every entry has some face plausibility, equally every entry provokes
some immediate qualification, such as “only if X and Y,” or “yes, but perhaps at the cost of
Z.” This interconnectedness of decentralization with other features of organizational
structures and processes will become even more apparent when we consider a selection
of the research literature on the topic.
16.5 Contexts
Before coming to specific studies of decentralization there is a need for a few brief re
marks concerning contexts. Decentralization, as we have already seen, can mean some
thing different in France than in Sweden (or in community mental health (p. 381) (p. 382)
than in the army). Its significance and appeal depends to a considerable extent on what
has gone before—on where a jurisdiction is starting from—on the historical and constitu
tional legacy. For example, the decentralizing components within the NPM carry a very
different resonance in the highly centralized UK than in highly decentralized Germany
(Wollmann 2001). These path dependencies (Pierson 2000) go further than simply the dif
ference between unitary and federal states. In the federal USA a pro-business, anti-public
sector ideology has meant that decentralization has recently been translated into a mas
sive contracting-out of public services, whereas in federal Germany a very different ideol
ogy has seen decentralization strengthen the portfolio of activities carried out by multi-
purpose local authorities. Clearly, if authority is highly concentrated, as it is in states
such as the France, New Zealand and the UK, then decentralization has “further to go,”
and may come as a greater shock to the system, than in already extensively decentralized
states such as Denmark, Germany or Switzerland.
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Thus, we need to locate studies of specific acts (or rhetorics) of decentralization within
the particular institutional patterns and trajectories of the countries concerned (Pollitt
and Bouckaert 2004). In many cases we find that debates about decentralization are vir
tually permanent features of the states concerned. Thus the American discussion of
“states’ rights” (i.e., the autonomy of state governments versus the federal government in
Washington, DC) began before the framing of the American constitution in 1787, and has
continued ever since. In France the tensions between “Paris and the rest” have flared up
regularly ever since Napoleon Bonaparte's great centralizing reforms at the end of the
eighteenth century and the beginning of the nineteenth. Sometimes the accent is on de
centralization and sometimes the flow is the other way. But, whichever way the current
fashion is pointing, the issue is always there, and is always framed by the past, especially
—given the nature of politics—the recent past.
Institutional differences can also lead to paradoxes. For example, it is arguably easier for
highly centralized regimes to achieve radical decentralization than for already highly de
centralized regimes. In decentralized regimes such as those of Germany or the USA au
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thority is already parceled out into many different institutional locations, and many of
these are protected from sudden change by entrenched constitutional law. In the UK,
however, Prime Minister Blair can decide to set up elected assemblies in two country-re
gions (Scotland and Wales) and force this through with a massive, one-party Parliamen
tary majority and a simple piece of ordinary legislation. In France, too, Mitterand was
able, in the 1980s, to create new regional bodies, and to transfer powers to local authori
ties, in a way that would have been difficult or impossible for any American President.
Despite the very wide use of arguments concerning the causes and consequences of de
centralization, the amount of empirical research which has focused specifically on decen
tralization has been rather limited. With the exception of mainstream organization theory,
there does not seem to have been a major set of cumulative studies of decentralization
within the field of academic public administration. There are quite a few “one-off,” isolat
ed investigations, but no real research program. (A partial exception might be made here
for the considerable US principal–agent literature that deals with delegation, but much of
that is theory-heavy and empirically light.) Many studies refer to centralization or decen
tralization in general terms, but do not advance an operationally precise definition. It is
as though decentralization is like a popular character actor—he gets lots of walk-on parts,
and is immediately recognizable, but is seldom given a starring role. In our review of this
scattered corpus of work we will divide the material by field and subfield.
Donaldson (2001) provides an authoritative synthesis which traces the important role
which decentralization has played in the development of contingency theory. Burns and
Stalker, Hage, Pugh, Child, and Donaldson himself (and others) have all attempted to op
erationalize “decentralization” and use it in quantified comparisons of organizational
structures—in both public and private sectors. In his summary of the current state of play
Donaldson suggests that growth in the size of an organization tends to lead to an increase
in the number of hierarchical levels, and that this, in turn, reduces the effectiveness of
centralized decision-making. Organizational leaders are then obliged either to suffer a
loss of performance (a decreasing “fit” between structure and organizational and environ
mental contingencies) or to decentralize. The decentralization may be “lagged” (delayed)
until organizational leaders recognize the falling performance and correctly analyze its
cause, or these same leaders may sometimes act in anticipation of problems, by decen
tralizing before the vertical information channels become too long and clogged up (Don
aldson 2001: esp. chs. 5 and 7).
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The efforts of contingency theorists are not to everyone's epistemological taste, but one
of the strong points of their work is their insistence on building clear models of relation
ships between variables (and then the testing of the strength of (p. 384) those relation
ships across a population of organizations). In most contingency schemes decentraliza
tion seems to function as an intermediate variable, in the sense that it is caused by some
thing else (e.g., increasing organizational size, according to bureaucratic theory, or in
creasing task uncertainty, according to organic /mechanistic theories), but then has ef
fects of its own—principally better “fit” and therefore improved performance.
Over the past thirty years Mintzberg has been a particularly influential voice, and one
that has had a great deal to say about decentralization. He insists that it should be re
garded as but one among several organizational “design parameters.” Further: “The rela
tionships among the design parameters are clearly reciprocal, not sequential” (Mintzberg
1979: 181). Like the contingency theorists, Mintzberg sees functional efficiency as the
main engine of decentralization. However, his classification of organizational forms is
considerably more sophisticated and elaborated. After much intricate argumentation,
Mintzberg arrives at a centralized type of organizational structure plus four different
types of decentralization (Mintzberg 1979: 208–13). These represent different combina
tions of vertical and horizontal decentralization. His broad conclusion is:
The formalization of behavior takes formal power away from the workers and the
managers who supervise them and concentrates it near the top of the line hierar
chy and in the technostructure [technostructure = the analytical staff of the orga
nization who generate the definitions, categories and procedures by which work is
standardized and controlled] thus centralizing the organization in both dimen
sions…Training and indoctrination produces exactly the opposite effect: it devel
ops expertise below the middle line, thereby decentralizing the structure in both
dimensions…Putting these two conclusions together, we can see that specializa
tion of the unskilled type centralizes the structure in both dimensions, whereas
specialization of the skilled or professional type decentralizes it in both dimen
sions. (Mintzberg 1979: 211)
Mintzberg's five organizational types have proved widely influential, both in business
studies and in public administration. It should be noted, however, that subsequent empiri
cal work seems to indicate that the existence of the “types” is suspect—most organiza
tions occupy intermediate and mixed positions rather than one of the pure positions set
out by Mintzberg (Doty, Glick, and Huber 1993, see also Donaldson 2001: 141–52).
(p. 385)
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In another part of his analysis, Mintzberg offers different types of typology: a “continuum
of control over the decision process” (1979: 188) and a continuum of co-ordinating
mechanisms' (p. 198). Both are potentially very useful for the analysis of decentralization,
and both are reproduced here (Figures 16.2 and 16.3).
These continua suggest that researchers should not content themselves with a general
ized enquiry into “decentralization,” but should disaggregate that notion so as to identify
which steps in the decision process are centralized and which decentralized, and what
overall effects this pattern seems to have on the final actions/outputs. Strong echoes of
similar thinking can be found in NPM doctrine. Targets should be centralized, but author
ity over choice of means should be decentralized.
(p. 386)
We have spent time on Mintzberg partly because he so ably summarizes a great deal of
the organizational literature. However, we should also briefly acknowledge that other or
ganization theorists have also made substantial contributions, even if we cannot do them
justice here. Consider, for example, two of the best-known classics of modern organiza
tion theory, Charles Perrow's Complex organizations and W. R. Scott's Organizations: Ra
tional, Natural and Open Systems (Perrow 1986; Scott 1987). Perrow devotes very little
space—and not even a single subheading—to the centralization/decentralization issue.
Despite this he announces early in his book that one of his major insights is that “bureau
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cracy has become a means, both in capitalist and non-capitalist countries, of centralizing
power in society and legitimizing or disguising that centralization”(1986: 5). Unfortunate
ly, this arresting claim is subsequently not followed up in any detail. Scott, by contrast,
has quite a lot to say about decentralization. He notes that one of the key features of hier
archical forms of organization is their centralized communications systems, which may be
relatively efficient at dealing with middling amounts of routine information, but rather
poor at handling high complexity and/or ambiguity (1987: 151–3). Thus, he links the ad
vantages and disadvantages of different degrees of centralization to the nature of the
task.
Transferring contingency theory logic to the contemporary public sector, we might say
that changing contingencies mean that increased decentralization is necessary if govern
ment performance is to be maintained or improved. The contingencies could be (accord
ing to organic theories) changes in tasks, so that, for example, government is nowadays
involved in more complex high-tech projects, or in attempts to solve ill-defined but
“wicked” social problems such as drug abuse, inner city decay or an ageing population.
Or the new contingencies could be (according to bureaucratic theories) an increase in
functional specialization and formalization in government, leading to decentralization as a
typical feature of a more complex, bureaucratic system. (Note here the challenging—but
often forgotten—assumption of much organization theory to the effect that greater bu
reaucratization equals greater decentralization. This is the exact opposite of the position
taken by many management writers who treat “bureaucracy” as an inherently centraliz
ing form of organization.) At first hearing this kind of argumentation sounds reasonable.
We will now examine some of the scholarly groupings which work among these assump
tions.
Network theorists draw on the work of social theorists such as Castells (1997) to support
a vision of a new world in which governments are “hollowed out” and obliged, by new
pressures, to relinquish their central role: (p. 387)
[T]he hollow state is not only characterized by the fact that the implementation of
politics is increasingly being done by autonomous actors. The hollow state is also
characterized by the complexity of its decision making. Because policy cannot be
controlled from the centre, decision making involves more actors and becomes
more complex. (Klijn 2002: 151; see also Milward and Provan 1993 for one of the
original statements of the “hollow state” concept)
Much of the research that supports this vision is very different from the work of the con
tingency theorists cited earlier. Some is pitched at a very high level of generalization/ab
straction (e.g., Kickert, Klijn, and Koppenjan 1997; Kooiman 1993). Most of it, however,
consists of qualitative case studies: some of them rich, subtle and suggestive, but not the
kind of material that can easily be cumulated into broad generalizations about the effects
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Milward and Provan (1993; 2003) examined the management of community mental health
networks in four US cities. Contrary to the views of the some of the more romantic net
work enthusiasts, they concluded that networks would work most effectively when inte
gration is centralized through a powerful core agency. What is more, network effective
ness was found to be highest when mechanisms of state fiscal control were direct and not
fragmented or indirect. Network stability over time also enhanced effectiveness. In anoth
er American study—this time of job training networks—Heinrich and Lynn used quantita
tive analysis to establish that a degree of central authority seemed conducive to positive
program outcomes (2000).
Traditional mainstream public administration. As one might expect, British writers have
been frequent occupants of this particular niche. To illustrate the genre—and its findings
—we may consider a number of works which have examined the very extensive adminis
trative decentralization practiced by NPM-minded British governments between 1980 and
2003.
Pollitt, Birchall, and Putman examined the theory and practice of decentralized manage
ment in a sample of sixteen schools, hospitals and social housing departments/associa
tions (1998). All had experienced the decentralizing, “opting out” policies of the Conserv
ative administrations of 1987–97. The research found that substantial decentralization
had occurred, although often less than had originally been envisaged by the policy mak
ers. Also, it had been accompanied by significant measures of centralization, and espe
cially by a shift from local government control to central government control. As far as
performance was concerned, the pace of activity had intensified in all three sectors, and
in some cases efficiency measures indicated growing productivity. Certainly, there was
greater awareness and transparency with regard to various performance measures, but
this was paradoxically, chiefly the result of relentless central government pressure. Evi
dence with regard to (p. 388) equity was patchy, but suggestive of the likelihood of some
equity losses. None of the sixteen organizations could produce convincing time series that
would permit comparisons of efficiency or effectiveness before and after the decentraliza
tions.
Boyne et al. (2003) is later work covering much the same territory (reforms in UK health,
housing and education) as Pollitt, Birchall, and Putman. The authors survey a great deal
of empirical literature in an attempt to test three key propositions from public choice the
ory. These are that:
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• And so will a shift from larger to smaller organizations, because larger size equals
declining marginal efficiency and reduced responsiveness to customers.
These propositions are closely related (at least de facto) to the centralization/decentral
ization issue because competition usually means breaking up public sector monopolies
(spreading out authority and resources to a larger number of organizations), and so does
the shift to smaller organizations. The greater availability of performance information
should, in principle, allow us to see whether the hoped-for improvements actually come
about.
Boyne et al.'s conclusions are mixed. In health and housing there is some evidence of
raised efficiency (in education the picture is obscure). In housing and education there is
evidence of greater responsiveness to service users (in health the evidence is insufficient
to be sure). However, in all three sectors there appears to have been some loss of equity
(Boyne et al. 2003: 156). Thus the public choice propositions are partly confirmed, but the
performance improvements in efficiency and user responsiveness have been paid for by a
fall in performance against the criterion of equitable treatment. It must be added, howev
er, that Boyne et al. found endless methodological problems—missing evidence and highly
imperfect evidence—and their findings are thus heavily qualified.
Talbot (2004) looks at fifteen years of experience with the Next Steps program of creating
executive agencies, an administrative decentralization which saw nearly 80 percent of
civil servants decanted into well over 100 agencies in just ten years. Structural disaggre
gation, combined with financial and personnel freedoms and a regime of performance tar
gets, was supposed to be the recipe for greater efficiency and user responsiveness.
Talbot's analysis of the evidence leads him to a now familiar-sounding set of conclusions:
that there is some evidence for efficiency gains, but that the attribution is problematic
(the cause could well be a variety of other developments, not just agency status) and that
the frequent absence of comparable data prior to reform makes “before and after” com
parison virtually impossible. What is more, even the detailed performance data has rather
serious problems, because indicator definitions and sets change rather rapidly. In the first
few years of a new agency this “churn rate,” year-on-year, may be as high as (p. 389) 60
percent and even with older agencies it can still be 20 percent. In another Next Steps
study, James (2003) came to similar conclusions about technical efficiency, but also found
evidence of substantial problems with externalities, as agencies focused tightly on their
own targets and neglected wider effects within the system of government as a whole.
What we see from these British studies, therefore, is a strong presumption of some effi
ciency gains (although not of a spectacular order) plus a shift towards greater customer
responsiveness. The data, however, are frequently hard to interpret, and time series from
before decentralization are usually absent. What is more, decentralization has often been
accompanied by measures of centralization, especially the tightening of reporting
regimes and categories, and at the same time there have probably been some negative
“externalities.”
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A major empirical study, using an unusually detailed databank built up over many years,
has been carried out in Norway. Lægreid et al. (2003) found that, although the coupling
of reform visions, reform decisions and actual changes was often loose, nevertheless
some broad patterns could be found in the half-century record:
The main reform strategy in Norway has been to avoid privatization by concentrat
ing on structural devolution within the public sector. (p. 27)
The Norwegian team did not look for evidence of the effectiveness or efficiency of these
reforms. However, their research suggested to them that administrative changes were
not the product of some simple drive for efficiency, nor yet the inevitable effects of global
forces. On the contrary, they saw what had happened as “a complex interplay between in
ternational trends, particular national structures, historical–institutional contexts and
specific institutional traditions” (p. 31).
Informatics. We now turn to another approach. In recent years the study of information
systems has begun to grow as an important new sub-field of public management. Re
search concerning the impact of changing Information and Communication Technologies
(ICTs) has significant implications for the centralization/decentralization issue. Reading
this literature, it soon becomes apparent that diametrically opposite interpretations of the
significance of ICTs are in play. Some see them as tools for decentralization, democracy
and participation—for a new style of “soft” governance. Others see them as increasing
the probability of a “Big Brother” state. Perhaps, as Frissen puts it:
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In order for the government to become a Soft Sister it needs access to all the data
gathered by Big Brother. Big Brother and Soft Sister are Siamese twins. (Frissen
1998: 35)
Much depends on the technical details themselves—how are the systems designed, what
categories and decision rules do they incorporate, who can access the data? Bovens and
Zouridis (2002) point out that in many cases “street-level bureaucrats”—those who Lipsky
(1980) made famous for their discretionary ability to reformulate policies at the coal face
—have now lost much of their freedom to their operating software:
Public servants can no longer take freely to the streets, but are always connected
to the organization via the computer. Client data must be filled in, and with the
help of fixed templates, in electronic forms. Knowledge management systems and
digital decision trees have strongly reduced the scope for administrative discre
tion. (Bovens and Zouridis 2002: 177)
In short, modern ICTs enable a kind of decentralized centralization. The conclusion which
the authors draw from this analysis is that systems designers themselves need to be held
to account. Citizens and their elected representatives should be given the opportunity to
examine and criticize these systems before they pass the point of no return.
New institutional theorists. Our account would be seriously incomplete if we did not refer
to a very different school of thought. This group is much less convinced than Mintzberg
or the contingency theorists that efficiency and “fit” are what usually drive organization
restructuring. Instead they see a world in which “the logic of appropriateness” (March
and Olsen 1989) is often dominant, and in which organizational reforms are adopted as
part of a cycle of fashion, to imitate the apparent success of other organizations or to
comply with pressures for conformity applied from above (Powell and DiMaggio 1991).
Thus reform may be seen as mainly a matter of preserving or enhancing legitimacy (and
the careers of the reformers) (p. 391) rather than something principally for improving effi
ciency or responsiveness. The means and meanings of a particular reform are socially
constructed by opinion-leaders and dominant groups—the “real” effectiveness of the
change may never be known. Often, it is not necessary for the reforms to be fully imple
mented for them to have these beneficial (but temporary) effects—the disjuncture be
tween what the leaders of the organization say is happening and the actual effects on the
ground (often minimal) may even be helpful in allowing the organization to continue to
pursue multiple and mutually incompatible goals (Brunsson 1989; Brunsson and Olsen
1993). Political organizations have a particularly strong need to maintain and exploit
these gaps between words and deeds, because they are wrestling with so many compet
ing demands and priorities. What is more, they are subject to the exacting norms of pub
lic accountability—indeed, much of their output is talk and text rather than action.
From this perspective decentralization becomes a kind of totem, a rallying cry, a badge of
progress and political correctness, a preferred vocabulary for insiders—and perhaps, a
way of promoting one's own career. The waxing and waning of calls for decentralization
may bear little relation to what happens “on the ground.” The multiplicity of slippery
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meanings which can be ascribed to decentralization permit actors to recruit all sorts of
unlikely reforms under its banner. Paradoxes are commonplace—thus NPM reforms os
tensibly designed to “free the manager to manage” are accompanied by the stealthy
growth of army of straight-jacket of inspectors, auditors, evaluators and monitoring sys
tems, all designed to maintain the control of those at the centre (Hood et al. 1999). Or
again, to take a US example:
There has been through the history of the republic, and especially through Nixon's
and Reagan's grant reforms, a powerful rhetoric advocating state and local auton
omy. At the same time, there has been a growing tide toward a stronger federal
role, even in decisions that were once the predominant province of state and local
governments. (Kettl 1983: 171)
Federalist studies have a long and honorable history of their own, especially in the USA,
but also in countries such as Belgium, Germany, and Australia (e.g., Halligan and Power
1992; Howitt 1984; Peterson, Rabe, and Wong 1986; Riker 1987). It is impossible to do
them justice here, but a highly selective glance may yield some insights that are useful to
our theme.
Federalist studies frequently show what an intimate and complex relationship there is be
tween political and administrative decentralization. The two may move together, or they
may not. They also show some of the alternation between periods of activist, intervention
ist central government and contrasting periods of decentralization, as alluded to earlier
(Beer 1973; Kettl 1983). These alternations occur within a given constitutional framework
(path dependency) so that, for example, the US federal government almost certainly has
greater leverage over the American states than does the Swiss central government over
the Cantons, with the German (p. 392) federal government probably somewhere in be
tween. Occasionally federal systems exhibit the paradox whereby the existence of decen
tralized autonomy permits a subnational jurisdiction to develop a unique solution to its
policy problems, only to see its model borrowed by central government and generalized
across other jurisdictions (see, e.g., Halligan and Power 1992).
Federal studies sometimes confirm the existence of substantial gaps between rhetoric
and reality. Take, for example, the following assessment of President Reagan's policies of
the early 1980s:
Why, one may ask, was there resistance to decentralization, or, to put it another way, who
was trying to preserve central control? Peterson et al. have the answer:
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In a number of these studies there is an interesting suggestion that certain types of pro
gram may be better suited to decentralized solutions than others. Peterson et al. argue
that programs with developmental objectives are particularly suited to localized planning
and delivery, whereas redistributive programs are more appropriately handled centrally.
“It is only the federal government that has the national constituencies and independence
from economic competition with neighbouring jurisdictions necessary to facilitate signifi
cant redistribution” (Peterson, Rabe, and Wong 1986: 232).
16.7 Conclusions
The first conclusion must be that we are dealing with one of the most protean concepts in
the field. Decentralization, in its many guises (and together with its inseparable partner,
centralization) has been a hardy perennial since the emergence of public administration
as a self-conscious field of study, and it continues to occupy a pivotal place in more recent
public management discourses.
(p. 393)
A second conclusion might be that there is now considerable accumulated evidence, gath
ered by a variety of methodologies and seen through a range of theoretical perspectives,
to indicate that decentralization can lead to increased efficiency and to greater respon
siveness to users. Can is the crucial word, because the connection is anything but auto
matic. It is contingent upon a range of other factors. Elements of both agency and struc
ture play a part. Clearly, the managerial and political skill with which a particular decen
tralization measure is conceived and implemented affects the outcomes. Even a sensible
measure can be undermined by incompetent implementation. Clearly also, certain struc
tural factors, such as the size of the organization, and the technical complexity of its main
task will influence both the need for decentralization and the type of decentralization
which is most likely to prove effective. Finally, there is a strong suggestion that different
types of program may be more or less amenable to decentralization. For example, devel
opmental programs may be at the “more” end and redistributional programs at the “less.”
And it may be easier to exert central control in standardized “production” organizations
(where outputs and outcomes can be clearly measured) than in “coping” organizations
(where they cannot) (Wilson 1989; Pollitt et al. 2004).
Third, the main thrust of the new institutionalist theorists is hard to ignore. Many pro
nouncements about decentralization may have more to do with legitimacy and getting a
good sound bite than with measurable efficiency or customer responsiveness. It is not un
usual for the gap between decentralizing rhetoric and actual experience “on the ground”
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to be large. How far such gaps are the product of operational complexity baffling good in
tentions, or how far they result from a cynical use of rhetoric, it is often hard to say. The
new institutionalism does not drive out the more traditional analysis of dependent and in
dependent variables, but it does offer a very different kind of perspective, which seeks to
pose different questions that are shaped by a different epistemology.
Fourth, existing research gives support to the idea that decentralization often involves
trade-offs. This may not always be the case, but in practice it seems often to be so. Thus
decentralization in the delivery of human services frequently leads to some loss of equity.
When decentralization takes the form of partnerships or networking there may also be
some loss of transparency. The lines of accountability become complex, if not blurred. It
gets harder for the onlooker to understand who is responsible and accountable for what.
The more stringent and numerous accountable relationships which characterize many
public services make it harder to achieve radical decentralization. The existence of such
trade-offs is one important reason why we frequently see alternations over time between
more and less centralized arrangements for a particular policy or program. In an impor
tant sense, therefore, the “right” balance between centralization and decentralization is
usually only a temporary one.
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Christopher Pollitt
Christopher Pollitt began his working life as a civil servant in Whitehall, where he
worked in policy divisions and as a private secretary to two ministers. Subsequently
pursued an academic career, including periods at the Open University (1975-1990)
and as Head of Department and Dean at Brunel University, West London
(1990-1999). He is now BOF/ZAP Research Professor of Public Management at the
Public Management Institute of the University of Leuven. Pollitt has also served as
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