SUMMARY OF QUALIFICATIONS

Senior Application Analyst, Senior Business Systems Analyst, Business Systems Ar

chitect and Project Manager experienced in Business Process Management, function
al process logic ("business rules"), analysis, software design, software develop
ment, software integration, maintenance, and the testing of software. With expe
rience in financial services, state Government and federal Government contractin
g.

TECHNICAL SKILLS
Process Modeling Functional Lead
Business Process Management Technical Specifications
Design Document SDLC/SLM Process
Subject Matter Expert Use Cases
Architecture Artifacts Requirement Gathering
Program Specifications System Analysis
Stakeholder Interfacing Zachman Framework
Software Development Software Testing
IBM Websphere Modeler Process Re-engineering
Investment Analysis Documents Project Management

EXPERIENCE
Subsystem Technologies, Inc. June 2008 - Present
Senior Business Analyst (Government Contractor for DHS)
Lead and participate in activities related to system requirements gathering and
analysis, "system Use Case" development, functional design documents, and busine
ss process modeling. Collecting and modeling of business architecture material,
such as business strategy, business processes, and common strategic business req
uirements. Translated end user needs into detailed functional requirements, and
collaborated with project manager, and other business analysts. Created the fol
lowing documents for the Investment Review Board (IRB) and Enterprise Architectu
re (EA) Review Board:
o Operational Requirements Document (ORD)
o Functional Requirements Document (FRD)
o Integrated Project Team (IPT) Charter Document
o IPT Plan
o Mission Needs Statement (MNS) Document
o Cost Benefit Analysis (CBA) Document
o Concept of Operations Document (CONOPS)
o Operations Analysis (OA) Document
o Risk Management Plan (RMP)
o Configuration Management Plan
Citigroup June 1973 - May, 2008

Business System Architect 1/2004 - 4/2008

Was a Portfolios and Program Coordinator for an organization with multiple portf
olios and multiple programs within each portfolio. Provided Business Process Ma
nagement (BPM) for the design of software applications to improve business proce
sses and support critical business strategies for products requiring development
and software integration in multiple programs or portfolios. Consulted with en
d users from each programs to gather requirements, test, and debug applications
to meet client needs. Provided consultation on complex project issues such as th
e interface requirements between the programs, and was the portfolio subject mat
ter expert (SME).
Software Development Manager 1/2000 - 1/2004
Improved business processes and supported critical business strategies by managi
ng the development, implementation, and maintenance of business software applica
tions for products within a program. Managed the formulation of business systems
architecture plans, the creation of cost estimates, system analysts, and ensure
d projects met strategic needs. The analysts were responsible for requirement g
athering, project reviews, system analysis, system evaluation, and creation of p
roject documentation. The project documentation included Mission Needs Statemen
ts, Functional Requirements, Concept of Operations, Operating Requirements, Tech
nical Requirements and Test Plans.
Software Support Manager 1/1997 - 1/2000
Provided support to the end users on a variety of issues and was the SME for sys
tem processing. Identified, researched, and resolved functional and application
problems. Duties included supervising a staff responsible for analyzing custom
er reported problems, reported regulatory issues, miscellaneous development, and
managing technical client relations with the company's help desk and operations
groups. The staff documented the solutions to the problems, and wrote detail t
echnical specifications to correct issues.
Senior Development Analyst
1/1994 - 1/1997
Reviewed, analyzed, and evaluated an existing business systems and additional us
er needs. Documented requirements, defined scope, objectives, and formulated new
systems to parallel overall business strategies for the company. Over 300 "As
Is" process flows of the existing systems were created to be used as the baselin
e for the replacement systems. Conducted requirement gathering using the baseli
ne process flows, and created the "To Be" process flows for the replacement syst
ems. The "TO BE" process flows were used to create screen layouts, functional
logic for the screens, data requirements, and system interface requirements. The
Functional Requirements, Concept of Operations, Operating Requirements, Technic
al Requirements and Test Plans were created to document the new systems.
Help Desk Manager
1/1990 - 1/1994
Managed a group that provided support to end users on a variety of issues. The
group responded to telephone calls and personnel requests for technical and func
tional support. Documented, tracked, and monitored the problems to ensure timely
resolutions. As manager in addition to managing the group and the problem repo
rting process, was responsible for designing, documenting, and implementing solu
tions to complex application problems.

CLEARANCE
Secret

EDUCATION
* B.S., North Carolina Central, University - Durham, N.C. (1973)
* Business Process Management at IBM's Business Process Management
Institute - San Francisco, CA. (2005).
* Project Management at Community College of Baltimore County- Hunt
 Valley, Md. (2008)
* Information Technology Certificate at Control Data Institute - Arlington,
Va. (1978)
* Various workshops and seminars at Citigroup - Baltimore, Md.
(1973-2008)
* Project Management Institute - Baltimore, Md. (2010)