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Zhen Liang
Phone number: 555-555-5555
Email address: hello@kickresume.com

Results-oriented and knowledgeable Technical Support Engineer with a proven track

record of employer and client satisfaction in providing technical support and customer
PROFI service to clients, maintaining various PC hardware and software, and coordinating new
personnel. Great team player with excellent communication skills and well-developed
technological expertise. Zhen is currently looking for a Technical Support Engineer job with
a company which offers flexibility and opportunity to grow both personally and
professionally.

Technical Support Engineer

Super Micro Computer, Inc.
WO 1 06/2017 - 06/2019 9 ROTTERDAM, NETHERLANDS
 Provided beneficial technical support and customer service to
clients, researched and analysed clients issues, and maintained various PC
hardware and software.
 Installed operating systems, configured servers, and worked on
the development and implementation of new processes and procedures to
increase the quality and efficiency of customer service as much as possible -
increased the efficiency by 45% within 2 years.
 Recruited and coordinated new employees and pro-actively
participated in weekly team meetings with managers and the Board of
Directors.
 Maintained documents and records, executed various clerical
duties, and performed other tasks as required.
 Awarded Employee of the Month for performing great work.

Computer Science & Information Systems

University of Groningen
El 09/2013 - 05/2017 Q GRONINGEN, NETHERLANDS
First Class Honours (Top 5% of the Programme)
Clubs and Societies: Astronomy Society, Engineering Society, TEDx Club

Gymnasium Yangzhou
High School
fn 09/2009 - 05/2013 Q YANGZHOU, CHINA
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
The 2013 Best Graduate Award winner
Activities: Computer Club, Math Society, Physics Society

SKIL 0 LANGUAGES
LS Chinese English German
Native Full Elementary

0 COMPUTER SKILLS
Microsoft Office
Freshdesk, Zendesk LiveAgent, JIRA Service Desk

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