SUNEEL RAGHUPATRUNI Address: Flat.

No-101,
Plot no- 556
Gokul plots, KPHB 9th Phase,
Hyderabad, Telangana
Mobile: +91-9505061145
Mail Id: raghupatrunisuneel@gmail.com

Knowledge and professional skills for the mutual benefits of the industry and myself.

Professional Summary:
• Good knowledge in automating CI & CD pipeline using Jenkins tool.
• Configuration of Jenkins Master-Slave Architecture using Jenkins Nodes.
• Having Knowledge to Scheduled various regular periodic-tasks by using Crontab.
• Configuration Git with Jenkins and schedule jobs using POLL SCM.
• Verify the logs if build fails.
• Having Knowledge in creating Custom Docker images using Dockerfile and also Knowledge over Docker
Networking.
• Good knowledge over creating and maintaining the infrastructure on AWS services such as EC2-Instances,
AMI, IAM, ELB, EBS, RDS, S3.
• Good knowledge over creating Pods, Replication Controllers and deployments and creating Services for Load
balancing of kubernetes.
• Configuration & launching AWS EC2 instance & VPC by using terraform.
• Installation of Ansible, Creating inventory file and Ansible configuration files.
• Knowledge on Configuration Management Tool like Ansible, writing playbooks, creating Roles.
• Configuration of packages, services using Ansible modules like yum, service, file etc.
• Configuration of Apache Tomcat server using Ansible.

Technical skills:
Operating Systems : Centos

Version Control Tools : Git

Application Servers : Apache Tomcat, Httpd

Continuous Integration Tools : Jenkins

Configuration Management Tools : Ansible

Cloud Technology : Amazon Web Services

Virtualization : Docker

Monitoring tools : Nagios

EMPLOYMENT DETAILS
Genpact (Hyderabad, India) Oct 2020 to Jul 2021
Job Title: Technical Associate

Roles and Responsibilities:

• Coordinated with Level 1 technical support specialists to take over calls outside their level of
support.
• Providing technical support to end user and coordinating with Infra, network, Citrix team,
Application teams and ITSM (Outage) team where onsite involvement becomes necessary.
• Handling daily tickets using BMC Remedy tool.
• Used Active Directory to unlock/reset user’s domain passwords and add/remove computers from the
network. Moving objects to appropriate OU as per the process requirement.
• Pushing applications from Airwatch tool as per user requirement.
• Installing & troubleshoot of office2010, 2013 & office 365 products.
• Troubleshooting of Global protect & Multifactor authentication related issues.
• Cisco Any Connect VPN configuration & troubleshooting.
• Resolving issue related to Bitlocker & BSOD.
• Installed windows OS and applications via SCCM tool on desktops & Laptops.
• Escalated unresolved issues to appropriate level.

Ttec Digital Analytics India LLP (Hyderabad, India) Jun 2020 to oct 2020
Job Title: Support Engineer

Roles and Responsibilities:

• Thoroughly documented each call by using ServiceNow ticketing tool.
• Troubleshooting of Auto sign out issues and resyncing the account using Azure AD.
• Experience in Bitlocker and TPM troubleshooting.
• Troubleshooting of login failure, user account lockout & password reset by active directory
• Experience in rebuilt the SSD USB Stick for Work from Home agents.
• Troubleshooting of Global protect & Multifactor authentication related issues.
• Experience in troubleshooting of Avaya & Humanify soft phone issues.
•

Infinite Computer solutions (Hyderabad, India) Jun 2019 to Jun 2020

Job Title: Support Engineer

Roles and Responsibilities:

• Handling daily tickets using Service Now tool.
• Experience in Citrix (VDI) applications and Operating system related troubleshooting.
• Installed windows 7 on 2000+ HP Thin Clients using HP Device Manager (HPDM) console.
• Assigning laptops, desktops and accessories to users as per requirement.
• Accurately Maintaining IT Asset Inventory.
• Experience in installation of Microsoft application and others software and application.
 • Performed daily Health check of Projectors, Scanners, Pinter toner level, Network Connectivity,
IPVC Calling, Video conference device (Cisco WebEx), etc.,
• Adding MAC address of Laptops/Mobiles in Cisco wireless LAN controller for allowing access to
Corporate Network.
• Troubleshoot of Cisco jabber related issues.

Cynosure Software Solutions Pvt Ltd (Hyderabad, India) Oct 2016 to Jun 2019
Job Title: System Associate

Roles and Responsibilities:

• Handling daily Tickets using Freshdesk tool.
• Installed and configured computer system and diagnosed hardware/software faults.
• Created and maintained user accounts with Active directory.
• Configured & maintained Share level and Security level permissions.
• Configured Roaming Profile & Mandatory profile.
• Configuration of Outlook mail and maintaining data backup & restore.
• Configured local and Network printers.