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FLIGHT ROUTINE

In this section, we will discuss specific details related to Flight Routine. There are many tasks that need to be
done, and some of them will have a bearing on the emergency readiness of an aircraft. Thus it is important
that all of these tasks are done with accuracy and completeness, and any discrepancies are to be reported right
away.

PRE-FLIGHT PREPARATIONS
SIGNING IN FOR THE FLIGHT

You will need to report to the inflight office at least 2 hours prior to your flight. During this time, you pick
up important email, update yourself with the latest proceedings, find out if there is any flight delay or changes,
check that you are familiar with the latest changes in policy and procedures.

CABIN CREW PRE-FLIGHT BRIEFING

You will then proceed to a crew briefing session conducted by the Flight Purser/Senior Cabin Crew. This is
where you will be introduced to the team and everyone will discuss their expectations for the flight, share
important information, and discuss special instructions and situations.

The Flight Purser/Senior Cabin Crew will brief on the following topics:

• Introduction - Names, nationalities, languages spoken, class/batch number, etc.

Grooming and Documents checks
Ensure required minimum crew strength is present
Assign duty positions and emergency duties
Cabin Crew Designations L1- Flight Purser
R1-Fwd Galley Person
L2- Aft Galley Person
R2- Duty Free Sales

• Flight Information - Give out information about the flight

Special needs passengers/SPML

• Review Safety and Security Procedures/Equipment

• Review Medical Procedures – First Aid/ CPR

• Service - Discuss food service flow/standards

Coordinate rest breaks on flights more than 8 hours
Duty Free sales
• Questions/Clarifications
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Flight Deck Crew Briefing - for introduction, and meet & greet. The Captain will
provide the following additional information:

• Forecasted Weather/ Flying conditions throughout the flight (turbulence)

• Temperature at destination
• Actual flight time
• Security Threats (Terrorism) and Public Health Issues ( Covid 19)

The briefing is usually held at an assigned room at the airport, or on the aircraft itself, and is short and precise,
as each member of the crew has specific pre-flight duties to be done prior to departure.

Practice Pre-Flight Briefing with the following scenario:

FLIGHT DETAILS

Capt. Alarcon Flying Time – 3h and 30m 3 - WCHR

F/O Santos Cruising Altitude - 35,000 ft. 1 – BLND
Flight No. PTC AIRWAYS 143 Temp. in Nrt – 10*C
MNL-NRT No expected turbulence SPML
ETD – 1230 Pax Load – Full 1 - DBML
ETA – 1700 Meal Service – Lunch 3 – CHML

CABIN CREW BOARDING

The Cabin Crew is usually required to report to the airport at least 1 hour before ETD for domestic flights and
1.5 hours before ETD for international flights.

CABIN CREW PRE-FLIGHT CHECKS

Once on board, the Cabin Crew will accomplish pre-flight checks, and the Purser will ensure that all checks
are done correctly. These Pre-flight Checks include, but are not limited to:
• Safety Equipment Pre-Flight Check
• Security Check
• Galley Supplies/Equipment Check
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PASSENGER BOARDING PROCESS

PASSENGER BOARDING– Face to face interaction with the passengers

➢ Pre-Board Special Needs Passengers

➢ Welcome passengers - greet and smile,
check boarding pass, direct to seats,
assist with bags etc.
➢ Observe passengers, anticipate needs, offer help
➢ Note passengers with suspicious behavior
➢ Purser makes the Welcome Announcement
➢ Verify Exit Row Passengers (adhere to criteria)
Criteria For Exit Row Passengers

• At least 15 years old

• Willing to assist in the event of an emergency
• Able to assist in the event of an emergency
• Sufficiently mobile
• Able to open emergency exits
• Understand all instructions given in printed or graphic form
• Understand oral commands given by the crew member
• Not traveling with someone who requires assistance in the event of an emergency

Exit Row Passenger Briefing Spiel

1. Greet and Introduce self to the exit row passengers.

2. Ask: Are you aware that you are seated in the emergency exit row?
Get a verbal “YES” answer from the passengers.

3. Ask: Are you willing and able to assist in an emergency?

Get a verbal “YES” answer from the passenger.

4. Show and Give the Safety Information Card to the passengers.

5. And tell them:

“Please review the Safety Information Card and let us know
if you have any questions or concerns. Thank you.”
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PRE-DEPARTURE PREPARATIONS
CHECKS BEFORE CLOSING THE BOARDING DOOR

Once all the passengers are on board, the Cabin Crew will begin their pre-take-off preparations. They must
complete all the tasks in this list, report to the Purser/SCC who will then advise the Captain that the door is
ready to be closed. The aircraft doors will not close and the aircraft will not move until the Captain has received
this verification.

Purser/SCC inspects the Cabin for the following before closing door:

• BAGS - Confirm that all luggage are properly stowed, in overhead bins or under
the seats
• BINS - Check that all compartments, closets and overhead bins are securely
closed
• BODIES -
Check, confirm and verify exit row passengers
Confirm that all passengers are seated with their seatbelt fastened
Ensure all lavatories are unoccupied and close

DOOR CLOSURE PROCEDURE

Once the door is closed, Cabin Crew will then perform:

• Door Arming Procedures
• Cross Check doors
• Purser will do an All Call to the rest of the crew to confirm doors are armed.

PASSENGER SAFETY DEMONSTRATION

Passenger safety demo is one of the most important tasks you will accomplish as a Cabin Crew because
passengers are usually not familiar with the aircraft, this is your chance to educate them on emergency
procedures. Never assume that the passengers are as familiar with the procedures as you are. Always conduct
the briefing with professionalism. The lives of everyone on board may depend on whether everyone, including
the passengers, is able to follow safety procedures in the event of an emergency.

It is imperative that all airlines provide both a briefing and a visual demonstration to passengers before take-
off. Some commercial flights use their video equipment to accomplish this, while others enlist the help of
cabin crew demonstration. In these cases, the Cabin Crew will stand by at their demo stations so that they are
fully visible to the passengers. All Cabin Crew are trained to demonstrate the entire process with or without a
video. The Purser/SCC will then read the announcement while the crew points out the location of each piece
of equipment and demonstrates how to use them.
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The safety briefing should cover the following topics:

• Use and Operation of Seatbelt

• Location and Operation of Life Vest and other Survival Equipment
• Use, Location and Operation of Drop Out Oxygen Masks
• Location and Number of Emergency Exits
• Proper Stowage of Luggage (not to be brought during evacuation)
• Location and Purpose of Floor Proximity Lights or Emergency Escape Path Lighting
• Location and Purpose of the Passenger Safety Card
• Use of Electronic Devices (take-off, during the flight, and on landing)
• Smoking Regulations

Safety Briefing Announcement

Ladies and Gentlemen,

For your safety, please direct your attention to the flight attendants in front of you, who will now demonstrate the
safety features of this aircraft.

Each seat is provided with a belt. To fasten, simply push ends together. Pull the strap to adjust. To unfasten, just lift
the top of buckle and pull free end to release.

Your life vest is located under your seat. To use, remove the vest from its container by pulling on the tab and opening
the pouch. Slip the vest over your head, bring the strap around your waist and secure the buckle. Pull the strap to
tighten. As you leave the plane, inflate the vest by pulling the red tabs at the bottom of the vest. To manually inflate it,
blow into the tubes to increase air or push pin inward to release air. Lights will activate automatically in the water.

Special life vests are available for children under the age of four.
In case of decompression, oxygen masks will automatically drop from the compartments above your seat.
Pull the mask down sharply to activate the flow of oxygen. Place the mask over your nose and mouth. Pull the elastic
strap over your head and tighten by pulling the end of the strap. Remain calm and breathe normally. If you’re traveling
with a child, attend to yourself first, then to the child.

Please note the emergency exits on this aircraft. There are 6 emergency exits. These are the 2 doors at the front, and at
the rear, and 2 at each side of the over wing exits.

During evacuation, do not carry your hand luggage with you. If smoke is present, keep low and follow the floor
proximity lights to the nearest exit.

The safety information cards are in the seat pockets in front of you. Please read them carefully before take-off.

The use of portable electronic devices is not allowed during take-off and landing. Transmitting devices such as mobile
phones and laptops must be turned off or in airplane mode as they can interfere with the aircraft’s navigation
equipment.

This is a no smoking flight. Please do not smoke during the flight. Smoking in the toilets will activate the smoke alarm
Thank you for your attention
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PASSENGER SAFETY COMPLIANCE CHECK

Once the safety demo is done, a sequence of tasks occur before the flight takes-off.
The Cabin Crew will walk through the cabin and do Passenger Safety Compliance check
these are:
• stowage bins closed and secured
• window shades open
• tray tables folded
• baggage secured under the seat
• seatbelt fastened
• seatbacks in the upright position

GALLEY CHECK - service equipment/carts are returned to original position and latched
- turn off all galley switches

CABIN CHECK - doors, exits and aisles are clear of obstructions

- lavatories are vacant

CABIN READY FOR TAKE-OFF REPORT

The Purser/SCC will - do a final walk through the cabin.
- report to the Capt. “Cabin Ready for Take-Off”
- dim cabin lights

CREW TAKE-OFF STATION

-The Crew will take their respective jumpseat for take-off.
-The Pilot on Duty performs take-off.

AFTER TAKE-OFF
CABIN CREW INFLIGHT DUTIES

After take-off the fasten seatbelt sign will be switched off at 10,000 ft. during this time In-flight duties begin.
• Start Food and Beverage service
• Offer 100% Customer Service
- distribute/circulate newspaper
- engage passengers in a friendly conversation
- offer to close window shades, recline seats, adjust vents and turn
reading lights off or on, offer additional blanket/pillow
- pass around water/juice regularly (long haul flights)
• Sell Duty Free Sales/Souvenir Items
• Regular checks on the cleanliness of the lavatories, cabin and galleys
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• Be vigilant of passengers’ adherence to safety regulations throughout the flight

- use of prohibited electronic devices
- smoking in lavatory
- adherence to fasten seatbelt sign (when seatbelt sign is “ON”)
• Check on passengers who are not feeling well or in distress.
• Attend to Flight Deck Needs

PREPARATION FOR LANDING

• Collection of trash and service items

• Compartments, Overhead Bins and Closets locked and Secured
• Galley and Service Equipment/Carts secured
• Emergency Doors/Aisles are clear of obstructions
• Passenger Safety Compliance Check (seatbelts, tray tables, seatbacks, luggage and window
shades)

Once all the preparations are done, the Crew will return to their assigned jump seats for landing. The Captain
will give 2 chimes to let the Crew know of the final approach. At this time, all cabin crew should be seated
and perform a silent review until the aircraft has landed.

LANDING AND DEPLANING

AFTER LANDING

• Aircraft comes into full stop at the Terminal

• Fasten Seatbelt Sign Off
• Door Disarming Procedure
• Cross Check and All Call
• Opening of Deplaning Door
• Deplaning of Passengers
First Class and Business Class passengers first
Special Needs Pax last
• Cabin Check
• Crew Debriefing (Optional)
• Thank Crew Members and Leave Aircraft