Implementation Methodology

SUSTAIN
 The Leading Enterprise RPA Platform
Sustain
Includes Warranty period and Business As usual, going towards a Continuous Service
Improvement model

Monitor Control Improve

The Business Processes and The Digital The Attended and

Workflows Workforce Unattended Robots
o Review reports o Review Dashboards o Correct failures
o Verify outcomes o Quick Intervention o Integrated automated process
o Measure KPIs mechanism o Extend scope
o Support model o Incorporate CRs
 The Leading Enterprise RPA Platform
Hypercare

o The Hypercare period starts after moving the process into production
o Various members of the team should monitor the first process run, and intervene if
needed
o A business and a support representative should be available to supervise the first process
run

Business representative: Support representative:

o Is able to validate the o Troubleshoots the technical
outcome of the robot’s work Exceeds aspects (application pop-ups,
o Cross checks the input file in Expectations errors, crashes, machine issues
case if errors or network connectivity
problems)
Meets
Expectations

Stakeholders sign-off for exiting the Hypercare phase 3


Support model
Support levels
Super
users
• Part of the business team; an expert of
the business processes
• Basic technical knowledge
• Trained as a Business Administrator
• Orchestrator & Kibana
• First notified if the robot stops running
• Makes the necessary changes to
correct the robot’s behavior
The Leading Enterprise RPA Platform
Support
Level 1
• Good technical background
• UiPath Academy Foundation
learning plan completed
• Trained as a support specialist
• Orchestrator & Kibana
• Can view, monitor and change
assets if requested
• Cannot make changes to the code
released in production
Support
Level 2
• Developer background (.NET or
VBA)
• UiPath Academy Advanced
Learning plan completed
• Trained as a developer
• Studio, Orchestrator & Kibana
• Can move the workflow in back
to development stage
• can move to production an
improved version of the process
4
 The Leading Enterprise RPA Platform
Quantify the expected benefits

$
RAPID ENHANCED BETTER CUSTOMER ELIMINATE
ROI PROCESS EXPERIENCE REPETITIVE WORK

IMPROVED SERVICE ENHANCED COST INSIGHTS AND ANALYTICS

DELIVERY MANAGEMENT REDUCTION
ABILITY

NON-INVASIVE INCREASED COMPLIANCE SCALABILITY AND

TECHNOLOGY FLEXIBILITY
5
 The Leading Enterprise RPA Platform
Monitoring robots performance
Dashboards

6
 The Leading Enterprise RPA Platform
Default processes
Dashboards

7
 The Leading Enterprise RPA Platform
Default transactions
Dashboards

8
 The Leading Enterprise RPA Platform
Tableau view
Dashboards

9
 The Leading Enterprise RPA Platform
Continuous service improvement

o Integrated automated process

o Extend scope
Stabilize, update,
o Include new business process branches
improve
for more advanced features
o Simplify and stabilize
o Incorporate Change Requests
o Apply Change Management
o Release new versions
o Discontinue obsolete versions

Apply Change Manage process

management life cycle
10
 The Leading Enterprise RPA Platform
Conclusion

1 2 3 4

11
Thank You!