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Sir No Benefit  

Strongly Agree Agree Neutral


1 Prefer to use my own cash 91 12 0
2 Don’t want to get into debt 89 13 1
3 Easy to Use 86 16 1
4 Convenient 88 13 1
5 Debit card is acceptable everywhere 86 13 3
6 Not carrying cash every time 83 15 4
7 Safe 79 21 3
8 Low fees and charges 81 21 1
9 Loyalty point 84 18 0
10 Status symbol 87 14 2
11 Don’t prefer not to carry Cash 89 12 1
12 After purchasing product get cash back offer 90 11 1
13 After transaction get print statement 91 10 1

Anova: Single Factor

SUMMARY
Groups Count
Column 1 13
Column 2 13
Column 3 13
Column 4 13
Column 5 13

ANOVA
Source of Variation SS
Between Groups 72417.5
Within Groups 346.308

Total 72763.8
Disagree Strongly Disagree
0 0
0 0
0 0
1 0
0 1
1 0
0 0
0 0
0 0
0 0
0 1
0 1
1 0

Sum Average Variance


1124 86.4615384615385 14.4359
189 14.5384615384615 12.60256
19 1.46153846153846 1.435897
3 0.23076923076923 0.192308
3 0.23076923076923 0.192308

df MS F P-value F crit
4 18104.3692307692 3136.697 6.54E-69 2.52521510198288
60 5.77179487179487

64
Sr. No. Problem  Strongly Agree Agree Neutral Disagree Strongly Disagree

ATM Machine out


1 16 23 3 61 0
of Service

ATM Machine out


2 15 25 3 60 0
of Cash

3 Card Gets Blocked 15 22 2 64 0

ATM Transaction
4 without Cash 9 17 3 74 0
Receipts

ATM machine of my
5 bank is not 3 13 3 84 0
appropriate location

Limit for withdrawn


6 11 23 2 67 0
amount

Debit card was


7 14 27 3 59 0
damaged/ lost

Forgot Debit card


8 3 9 2 89 0
pin numbers
Stores/places  where
9 Debit card is not 5 15 2 81 0
accepting
Long queue outside
10 Single ATM 3 8 3 88 1
machine
No E-channel
11 facility (deposit of 3 9 3 88 0
cash)

Anova: Single Factor

SUMMARY
Groups
Column 1
Column 2
Column 3
Column 4
Column 5

ANOVA
Source of Variation
Between Groups
Within Groups

Total
Count Sum Average Variance
11 97 8.818182 30.96364
11 191 17.36364 48.85455
11 29 2.636364 0.254545
11 815 74.09091 150.4909
11 1 0.090909 0.090909

SS df MS F P-value F crit
41292.65 4 10323.16 223.7798 3.016E-31 2.557179
2306.545 50 46.13091

43599.2 54

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