Importance of house rule

It helps how business decision are made accountability assigned, to how employees conduct
themselves and work/life balance. It helps drive consistency among employees and avoid
conflict based on different interpretations of how works get done.
It helps in maintaining a structure in the lives of the household members, it reduces stress and
conflict between household members. It is basically a contract to establish how household will
run and function.

Hotel House Rules

Hotels follow different approaches in giving the best service they can provide for their
guests. Hotel house rules are designed to instill discipline among hotel staff, thereby ensuring
guest satisfaction in terms of comfort, safety, and security. Well-mannered staff is an asset of the
hotel as they can help build hotel guests’ contentment and trust. Every guest coming and
checking in wants security thus providing security is one of the important duties of a hotel.
1. Check-in time 2:00 PM / Check-out time 12:00 NN – Check-in time for overnight stay is
2:00 PM while check-out time is 12:00 noon the following day. There will be no
adjustment in check-out time if the guest checks in later than 2 PM. Late check-out will
be charged accordingly with extra payment. Guests who come in earlier than the
designated check-in time may stay at the hotel waiting area or at the restaurant area at no
additional cost.
2. Fifty percent (50%) down payment is required to confirm reservation.
3. Rates are subject to change without prior notice.
4. Room capacity shall be strictly observed. An additional amount shall be charged in
excess of maximum occupancy.
5. When leaving the premises or before going out, please indorse room keys to the front
desk employee.
6. Please do not remove inventory items. Do not take indoor furniture outside. Do not move
furniture around from one room to another. Any items missing from inventory or any
damages and losses of items inside the rooms belonging to the hotel shall be charged to
the room occupant.
7. The hotel is not liable for the lost, stolen, or damaged items. Please keep all your
valuables and do not leave your things unattended.
8. For security reasons, visitors are not permitted in the hotel guest room. Hence, guests are
advised to refrain from entertaining any person who is not known to them.
9. Hotel shall respect your privacy at all times, however, illegal activities or disorderly
conduct inside the rooms and within the hotel premises are strictly prohibited. The
management reserves the right to eject any guests found engaging in fights or violence,
found using illegal drugs, or under the influence of alcohol and disrupting the peace and
order of the hotel.
10. Guest are required to observe these house rules which are designed and aimed for their
protection. The management reserves the right to implement additional and applicable
rules to regulate the safety and well-being of our guests.

Entry into a Guest’s Room

One of the responsibilities of a housekeeper is to clean the room of the guests. In
entering a guest’s room, most hotels have a mandatory two-knock, three announcement
rule. Housekeeper must knock twice using the knuckles of his hand and say
“housekeeping”. Upon entering the room, the housekeeper again announces
“housekeeping” in case the guest did not hear him or her from outside the room. If the
door is locked from the inside and there is no response from the guest, wait for 24 hours.
If after which there is still no response from the guest, the housekeeper must inform his
supervisor about the incident and the supervisor will report to the security who will
confirm the guest’s safety.
Another thing that housekeepers must remember is they have to follow the guest
floor rules for safekeeping at all times to build guests trust and satisfaction. If the “Do not
disturb” sign hangs for a long time, the housekeeper should inform the supervisor so that
any necessary further action may be taken. Housekeepers are only allowed to enter guest
room while on duty. To avoid untoward incident from happening, they are not allowed to
enter rooms that they are not officially assigned to.

Cleaning
Another function of housekeepers in hotels is to make sure that the room of a
guest is clean and in order. To be able to do this, they are expected to complete a series of
cleaning and sanitizing procedures. Examples of tasks housekeepers are expected to
perform are changing of linens and toiletries, cleaning the floors, dusting surfaces, and
cleaning the bathrooms of guest rooms assigned to them.

Gifts and Tipping

Hotels enforce rules on receiving gifts and tips from guests. Some hotels require
their housekeepers to ask a note coming from the guest just in case they are given a gift.
Housekeepers are also required to surrender to their supervisor anything they found in a
room together with a note indicating the room number and the item found. This is done to
help the guest recover forgotten items. Guest’s personal items should also be respected by
not touching them or moving them anywhere. All hotels allow guests to give tips as
appreciation for quality service but housekeepers should not solicit tips or negotiable the
amount with guets. It’s a big no no to ask for solicitation to any guest.

Lost and Found

Lost and Found items after a guest’s departure must be reported immediately to
the floor supervisor. It is the duty of the floor supervisor to check whether the guest is
still around or not. If the guest is no longer around, the floor supervisor will follow the
lost and found procedure.
Below are hotels rules for lost and found items:
 Perishable items – are lost and found items under food like fruits,
chocolates, can goods, etc. After three days if the owner will not call or
come back to claim the items, it will be given to the housekeeper who
finds the items. This is what they call “find keepers” rule.
 Non-perishable items - are lost and found items under non-food such as
umbrella, shoes, bags, clothes, etc. These items are only given one month
for the owner to claim. If left unclaimed, the items again will be given to
the employee who found it.
 Valuables - are lost and found items such cash, gadgets, and jewelry.
Items considered as valuables are given one year to be claimed by the
owner. If left unclaimed, the hotel management will decide on what to do
with the unclaimed items.
 Late check-out will be charged accordingly with extra payment. Guests who
come in earlier than the designated check-in time may stay at the hotel waiting
area or at the restaurant area at no additional cost.

Any items missing from inventory or any damages and losses of items inside the
rooms belonging to the hotel shall be charged to the room occupant.

For security reasons, visitors are not permitted in the hotel guest room. Hence,
guests are advised to refrain from entertaining any person who is not known to
them.

Hotel shall respect your privacy at all times, however

Gifts and Tipping

 One of the responsibilities of a housekeeper is to clean the room of the
guests.
 Another thing that housekeepers must remember is they have to follow
the guest floor rules for safekeeping at all times to build guests trust and
satisfaction.
 To avoid untoward incident from happening, they are not allowed to
enter rooms that they are not officially assigned to.


Okay, so now we will have our 1st Activity and we will call it as “Concentrate Please”
Now, I am going to show you a group of words and phrases for 30 seconds and your are
going to remember as many words as you can.
Lost and Found
After the time frame I gave, you are going to write down all the words or phrases
Lost andyou remember.
Found items Isafter
that aclear?
guest’s departure must be reported immediately to
the floor supervisor. It is the duty of the floor supervisor to check whether the
guest is still around or not. If the guest is no longer around, the floor supervisor
will follow the lost and found procedure.

Below are hotels rules for lost and found items:

 Perishable items – are lost ad found items under food like fruits,
chocolates, can goods, etc. After three days if the owner will not
call or come back to claim the items, it will be given to the
housekeeper who finds the items. This is what they call “find
keepers” rule.
 Non-perishable items - are lost and found items under non-food
such as umbrella, shoes, bags, clothes, etc. These items are only