“VIRTUAL PBX”

What is Virtual PBX (Private Branch Exchange)

• No hardware / software required at client’s 
premises
• Companies no longer need to invest in physical 
phone systems as everything is maintained remotely 
by a third‐party communications company.
• A separate Zong number for company will be 
managed by Zong – One number for Company 
• In office hours calls will be connected to officials 
and in off hours caller can record their sales 
inquiries in voice mails or these calls can be diverted 
on given sales staff mobile numbers.
• The dramatically lower cost of a virtual PBX system 
enables smaller businesses and “off‐site” 
freelancers/contractors to adopt the advanced 
technology of bigger companies.
 Solution Components Requirements
• No hardware / PBX required at client side
• No software Installation.
• Web Interface for PBX configuration and CDRs Reporting.
• VPBX users will be making outgoing calls with 77 prefix. e.g. to 
make call at 03454226006 VPBX user will dial 7703454226006.
• Incoming calls on VPBX will be answered on mobile phones.
Virtual PBX Features

 Auto Attendant (Welcome Message)

 Detailed Call Logs of incoming & outgoing calls from mobile extensions.
 Scheduling & prioritizing Support / Sales calls to concerned Personnel.
 Recording Suggestions, complaints and order new sales.
 Conference calling
 Call Recording
 Voicemail
 Ranking Company’s Products and services (Tele-voting)
 Email Alerts to administrator about missed and long calls.
 After-hours separate auto-attendants with distinct greetings & call routing based
on the time of the day.
 Auto Dialing for campaigns and surveys.
 Web interface for IVR customization.
Addition, Editing & Deletion of User Extensions from Web Interface.
 CTI Pop Up / CRM Integration
Virtual PBX Features

• Ring Strategies for Incoming Calls:

– 1.Sequential
– 2.Round Robin
– 3.Ring All
• Call Back Detection for outgoing calls.

• Status of each User’s outgoing call:

– 1.User Busy
– 2.User Not Answered,
– 3.User Answered and its call duration,
– 4.Network Error

• Email Alerts to decision maker about:

– 1.Missed calls details
– 2.Total outgoing calls placed by each sales man.
 2.3 VPBX Connectivity

Connectivity Diagram
Comparison with Fixed PBX

Virtual PBX  On site PBX
One Time Cost ( With 30 Trunk lines and 50+ 
Rs. 0/‐ Rs.400,000/‐ (Approx)
Extensions )
One Time Per Handset Cost  Rs. 0/‐ Rs. 1500 per hand set
Extension User Mobility Throughout Pakistan Not Available

Mobile users outside office premises using office PBX  Throughout Pakistan Not Available

Power Back Up cost per month Rs. 0/‐ Rs. 4000/‐

Support Pricing  Rs. 0/‐ Rs. 2000 per visit
Trunk Lines / Extensions Expansion Cost Rs. 0/‐ Rs. 25000+

Portal Access / Internet Connectivity / Month Rs. 0/‐ Rs. 2500/‐

Cost of in‐house technical staff Rs. 0/‐ Rs. 20,000/‐

Designed for easy self‐ Requires IT or outsourced 
Ongoing system management and configuration  
management support

Cabling / Wiring Cost Rs.0/‐ Rs. 20 per feet

Benefits for Business

• Sales Growth.
• Better Customer Service & Customer Retention
• Corporate Image for SOHO / SME
• Save Money on current Billing Amount
• Easy to Use and economical to Manage.
• No Capital / One time expense.
• No need to pay each employee’s bills separately.
• No need to sort employees bills details for official and unofficial calls.
• 24/7 free technical support.
• No user will make unofficial calls using Virtual PBX due to call recording.
Benefits for Business (Cont)

Here are few questions of which VPBX clients may will get answers:
• How to acquire more Customers?
• How to retain Customers?
• Why our customers are losing?
• How our sales force is performing?
• What are the hottest issues our customers are facing?
• What are our business peak hours?
• How to reduce misuse of calling expense?
• Do our clients really need / like our this particular product or service?
Pricing Structure

Total Package 
No. of Ext Bundled Resource ProRata Charging All‐Net Bundled Mins
Price/Month +TAX

Up to 5 Ext 4,750 YES YES 3,300

Up to 10 Ext 6,500 YES YES 4,900
Up to 25 Ext 8,500 YES YES 4,600
Up to 50 Ext 10,500 YES YES 4,600
Up to 100 Ext 14,000 YES YES 4,600
Up to 150 Ext 18,000 YES YES 4,600
Up to 250 Ext 20,000 NO YES ‐
Up to 350 Ext 24,500 NO YES ‐
Up to 500 Ext 30,000 NO YES ‐
Up to 1000 Ext 40,000 NO YES ‐
Calling Plan

Applicability Subscription Frequency
CALLING PLANS**
Applicable on all extension 
2300 Mins @ 3000 Rs @ 1.3/Min ‐60 Sec Pulse + TAX When Client wants within bill Cycle
Promos
Applicable on all extension 
3400 Mins @ 4500 Rs @ 1.3/Min ‐60 Sec Pulse + TAX Promos When Client wants within bill Cycle

Applicable on all extension 
4600Mins @ 6000 Rs @ 1.3/Min ‐60 Sec Pulse + TAX Promos When Client wants within bill Cycle

Applicable on all extension 
5700 Mins @ 7500 Rs @ 1.3/Min ‐60 Sec Pulse + TAX Promos When Client wants within bill Cycle

10000 Mins @ 13000 Rs, 1.3/Min ‐60 Sec Pulse +  Applicable on all extension 

Promos When Client wants within bill Cycle
TAX
15000 Mins @ 19500 Rs, 1.3/Min ‐60 Sec Pulse +  Applicable on all extension 
Promos When Client wants within bill Cycle
TAX
20000 Mins @ 26000 Rs, 1.3/Min ‐60 Sec Pulse +  Applicable on all extension 
Promos When Client wants within bill Cycle
TAX
25000 Mins @ 32500 Rs, 1.3/Min ‐60 Sec Pulse +  Applicable on all extension 
Promos When Client wants within bill Cycle
TAX
THANK YOU